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The role would be for Design and Architect ServiceNow ITSM application. The Architect will work very closely with ITSM Process Architect, customer personnel, Business Analyst(s), IT Architect, IT support teams and other technical teams to ensure that business needs around implementation of ServiceNow Platform are in a controlled and predictive manner.

The general scope of the work for this position is as follows:
* Understands technical and functional design requirements for ServiceNow
* Provide High Level Design and technical solutions for ServiceNow implementation
* Architect Integrations with ServiceNow using LDAP, Trusted Sources for SSO, Mid server, web-services, email and other relevant technologies
* Experience with Domain separated experience setup and configuration.
* Design and Architect ServiceNow CMDB and Discovery Jobs
* Design and Architect Automation workflows using ServiceNow IntegrationHub and spokes
* Should have designed and developed Integrations of Servicenow with 3rd party tools and Monitoring tools.
* Should have experience with DevOps tools integration and automation trigger capability
* Understands the workflow engines
* Create prototypes for client engagements
* Identifies system deficiencies and recommends solutions
* Understands the necessity of and contributes to coding standards
* Conduct periodic reviews with teams. Weekly and monthly status reports to higher management.
* Participate in business meetings with various stake holders.
* Take corrective actions based on the customer satisfaction surveys.
* Drive service improvement programs.
* Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
* At least 8+ years of experience in Design and Implementation of ServiceNow
* The candidate should be trained in ITILv3 foundation certified

Nelson Frank International is the global leader in ServiceNow recruitment, our clients consist of both ServiceNow partners and End users throughout the U.S. I understand the need for discretion and would welcome the opportunity to speak to any ServiceNow candidates that are considering new career opportunities either now or in the future. Confidentiality is of course guaranteed.

If you or anyone you know is interested in this position, or any other ServiceNow opportunities. Please email me at m.santangelo@nelsonfrank.com or give me a call at (813) 419-6280.

A leading global information technology company is looking for a ServiceNow Sr. Developer

Qualified candidates must have:
* 5+ year work experience in a technical role, preferably client service market
* Knowledge of web based development languages (JavaScript ,HTML, CSS, AJAX, HTTP, XML)
* Working knowledge of relational databases
* Working knowledge of Active Directory, LDAP and SSO integration

Major Duties
1. Defines designs and documents system requirements to provide efficient solutions for ITSM process enhancements
2. Works with Process Owners on continual Service improvement opportunities
3. Provides process and technical solution options, risks and impacts

Nelson Frank International is the global leader in ServiceNow recruitment, our clients consist of both ServiceNow partners and End users throughout the U.S. I understand the need for discretion and would welcome the opportunity to speak to any ServiceNow candidates that are considering new career opportunities either now or in the future. Confidentiality is of course guaranteed.

If you or anyone you know is interested in this position, or any other ServiceNow opportunities. Please email me at m.santangelo@nelsonfrank.com or give me a call at (813) 419-6280.

Qualified candidates must have:
* 3+ year work experience in a technical role
* Knowledge of web based development languages (JavaScript ,HTML, CSS, AJAX, HTTP, XML)
* Working knowledge of relational databases
* Working knowledge of Active Directory, LDAP and SSO integration
* Strong analytical, estimating and problem solving skills
* Excellent communication, interpersonal and collaboration skills
* Ability to present and explain technical information to diverse audiences
* Ability to be flexible, adaptable and learn new concepts quickly
* Ability to work effectively in a team environment with aggressive deadlines and multiple priorities
* Demonstrated understanding of ITIL processes, operations and procedures
* Familiarity with Agile and Waterfall project management methodologies
* ITBM and CMDB experience is a bonus

Major Duties
1. Defines designs and documents system requirements to provide efficient solutions for ITSM process enhancements
2. Works with Process Owners on continual Service improvement opportunities
3. Provides process and technical solution options, risks and impacts
4. Ensures quality work product
5. Ability to manage multiple and often conflicting tasks; effectively prioritize
6. Escalates issues in effective and efficient manner
7. Serves as key subject matter expert; mentors and shares knowledge
8. Creates and maintains process documentation for team and users
9. Fulfills role while working on multiple projects
10. Builds positive relationships with all partners

As a ServiceNow administrator, your duties are to provide support and training responsibilities to end-users of the platform, as well as, monitoring system elements. You administrate the workflows on the platform, implement new system plug-ins, help with problem resolution, documentation, and test system efficiency.



Responsibilities:

* Interact with stakeholders (Sec Ops, L1, ITAM) on understanding goals and requirements.
* Automate, Create, document, develop, configure, and integrate applications using ServiceNow platform and best practices
* Developing Service Catalogs, Workflows, Catalog Scripts, Service Portal, macros
* ServiceNow Scripting like Scripted Rest APIs, Business rules, client scripts
* ServiceNow REST API, ACLs, data policy, notifications, email scripts
* Data load, transform creation and reporting capabilities.
* Assist in building and maintaining internal technical documentation, manuals, policies, configurations, and processes
* Coordinate with team on application and platform upgrades
* Assist with review and promotion of update sets
* Develop systems flows or workflows to provide process automation
* Monitor health & General support: administration and maintenance of ServiceNow instances, MidServers, and ServiceNow based applications
* Participate in project meetings/daily scrums and communicate development status
* Lead training both in person and through remote methods for platform components
* Assist with system improvements while maintaining best practices and OOB configurations
* Create/Develop functional testing approach, test cases and documentation
* Test, debug, configure, and document usage of Automated Test Framework (ATF)
* Monitor and resolve incidents in assignment group
* Prepare time estimates and justifications for assigned tasks and provide recommendations



Requirements:

* 4+ years' experience as a Service Now Administrator in a large Enterprise Environment
* Strong understanding of ServiceNow ITSM, SecOps and other SNOW modules
* Working knowledge of User Interface (UI) policies, data policies, UI actions, business rules and client scripts
* Strong knowledge of SDLC
* Ability to work in a team setting
* Demonstrated ability with ServiceNow incident, change, problem, request, and CMDB
* Familiarization supporting Asset Management, Service Catalog items, Self-Service Portal, and knowledge management
* Experience generating Reports. Familiarization with Performance Analytics,
* Experience developing and configuring flows, workflows, forms, catalog items
* Effective writing skills with the ability to document application configurations, system design, and architecture
* Strong analytical skills with the ability to analyze business processes and workflow
* Ability to manage data with tables, the configuration management database (CMDB), import sets and update sets
* Understanding of SQL, JavaScript, and XML
* Time flexibility for instance upgrade weekend



Certification requirements:

* ServiceNow Certified System Administrator
* ITIL v3/v4 certification

The role would be for Design and Architect Service-now ITSM application. The Architect will work very closely with ITSM Process Architect, customer personnel, Business Analyst(s), IT Architect, IT support teams and other technical teams to ensure that business needs around implementation of ServiceNow Platform are in a controlled and predictive manner.

The general scope of the work for this position is as follows:
* Understands technical and functional design requirements for ServiceNow
* Provide High Level Design and technical solutions for ServiceNow implementation
* Architect Integrations with ServiceNow using LDAP, Trusted Sources for SSO, Mid server, web-services, email and other relevant technologies
* Experience with Domain separated experience setup and configuration.
* Design and Architect ServiceNow CMDB and Discovery Jobs
* Design and Architect Automation workflows using ServiceNow IntegrationHub and spokes
* Should have designed and developed Integrations of Servicenow with 3rd party tools and Monitoring tools.
* Should have experience with DevOps tools integration and automation trigger capability
* Understands the workflow engines
* Create prototypes for client engagements
* Identifies system deficiencies and recommends solutions
* Understands the necessity of and contributes to coding standards
* Conduct periodic reviews with teams. Weekly and monthly status reports to higher management.
* Participate in business meetings with various stake holders.
* Take corrective actions based on the customer satisfaction surveys.
* Drive service improvement programs.
* Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
* At least 8+ years of experience in Design and Implementation of ServiceNow
* The candidate should be trained in ITILv3 foundation certified

Nelson Frank International is the global leader in ServiceNow recruitment, our clients consist of both ServiceNow partners and End users throughout the U.S. I understand the need for discretion and would welcome the opportunity to speak to any ServiceNow candidates that are considering new career opportunities either now or in the future. Confidentiality is of course guaranteed.

If you or anyone you know is interested in this position, or any other ServiceNow opportunities. Please email me at m.santangelo@nelsonfrank.com or give me a call at (813) 419-6280.

A leading global information technology company is looking for a ServiceNow Sr. Developer

Qualified candidates must have:
* 5+ year work experience in a technical role, preferably client service market
* Knowledge of web based development languages (JavaScript ,HTML, CSS, AJAX, HTTP, XML)
* Working knowledge of relational databases
* Working knowledge of Active Directory, LDAP and SSO integration

Major Duties
1. Defines designs and documents system requirements to provide efficient solutions for ITSM process enhancements
2. Works with Process Owners on continual Service improvement opportunities
3. Provides process and technical solution options, risks and impacts

Nelson Frank International is the global leader in ServiceNow recruitment, our clients consist of both ServiceNow partners and End users throughout the U.S. I understand the need for discretion and would welcome the opportunity to speak to any ServiceNow candidates that are considering new career opportunities either now or in the future. Confidentiality is of course guaranteed.

If you or anyone you know is interested in this position, or any other ServiceNow opportunities. Please email me at m.santangelo@nelsonfrank.com or give me a call at (813) 419-6280.

ServiceNow Sr. Developer - $160,000 - Remote

A premier partner company is seeking a remote Sr. Developer.

Preferred Qualifications:

* 6 years or more of experience in ServiceNow Development
* Certifications in ServiceNow
* Must Have a U.S Work Authorization

Benefits:

* Work for a company deeply committed to the well-being of their employees and the satisfaction of their clients
* Up to $160k annual salary plus benefits
* Opportunity to work for a growing company with rapidly expanded business.

If you are interested in this particular position, or any positions within the ServiceNow Field, please email me at n.emiliozzi@nelsonfrank.com or call me at (813) 701-2836.

Nelson Frank International is the global leader for ServiceNow recruitment, advertising more ServiceNow jobs than any other agency. We deal with both ServiceNow Partners & End Users throughout North America. By specializing solely in placing candidates in the ServiceNow market I have built relationships with most of the key employers in North America and have an unrivalled understanding of where the best opportunities and ServiceNow jobs are.

I understand the need for discretion and would welcome the opportunity to speak to any ServiceNow candidates that are considering a new career or job either now or in the future. Confidentiality is of course guaranteed. For information on the ServiceNow market and some of the opportunities and ServiceNow jobs that are available I can be contacted on (813) 701-2836; Please ask Nicholas Emiliozzi, or please email your resume to n.emiliozzi@nelsonfrank.com and I will get in touch with you ASAP. Please see www.nelsonfrank.com for more ServiceNow opportunites!

Qualified candidates must have:
* 5+ year work experience in a technical role, preferably client service market
* Knowledge of web based development languages (JavaScript ,HTML, CSS, AJAX, HTTP, XML)
* Working knowledge of relational databases
* Working knowledge of Active Directory, LDAP and SSO integration
* Strong analytical, estimating and problem solving skills
* Excellent communication, interpersonal and collaboration skills
* Ability to present and explain technical information to diverse audiences
* Ability to be flexible, adaptable and learn new concepts quickly
* Ability to work effectively in a team environment with aggressive deadlines and multiple priorities
* Demonstrated understanding of ITIL processes, operations and procedures
* Familiarity with Agile and Waterfall project management methodologies
* Positive can-do attitude

Major Duties:
1. Defines designs and documents system requirements to provide efficient solutions for ITSM process enhancements
2. Works with Process Owners on continual Service improvement opportunities
3. Provides process and technical solution options, risks and impacts
4. Ensures quality work product
5. Ability to manage multiple and often conflicting tasks; effectively prioritize
6. Escalates issues in effective and efficient manner
7. Serves as key subject matter expert; mentors and shares knowledge
8. Creates and maintains process documentation for team and users
9. Fulfills role while working on multiple projects
10. Builds positive relationships with all partners
11. Provides 24/7 firecall support as part of team rotation

Experience:
* Bachelor degree in Computer Science
* Engineering or other related field and at least 3+ years working experience in IT Service Management Process
* Tool Configuration and Administration
* Experience leading and mentoring development teams

* ITIL v3 certification and ServiceNow experience is preferred

The role would be for Design and Architect Service-now ITSM application. The Architect will work very closely with ITSM Process Architect, customer personnel, Business Analyst(s), IT Architect, IT support teams and other technical teams to ensure that business needs around implementation of ServiceNow Platform are in a controlled and predictive manner.

The general scope of the work for this position is as follows:
* Understands technical and functional design requirements for ServiceNow
* Provide High Level Design and technical solutions for ServiceNow implementation
* Architect Integrations with ServiceNow using LDAP, Trusted Sources for SSO, Mid server, web-services, email and other relevant technologies
* Experience with Domain separated experience setup and configuration.
* Design and Architect ServiceNow CMDB and Discovery Jobs
* Design and Architect Automation workflows using ServiceNow IntegrationHub and spokes
* Should have designed and developed Integrations of Servicenow with 3rd party tools and Monitoring tools.
* Should have experience with DevOps tools integration and automation trigger capability
* Understands the workflow engines
* Create prototypes for client engagements
* Identifies system deficiencies and recommends solutions
* Understands the necessity of and contributes to coding standards
* Conduct periodic reviews with teams. Weekly and monthly status reports to higher management.
* Participate in business meetings with various stake holders.
* Take corrective actions based on the customer satisfaction surveys.
* Drive service improvement programs.
* Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
* At least 8+ years of experience in Design and Implementation of ServiceNow
* The candidate should be trained in ITILv3 foundation certified

Nelson Frank International is the global leader in ServiceNow recruitment, our clients consist of both ServiceNow partners and End users throughout the U.S. I understand the need for discretion and would welcome the opportunity to speak to any ServiceNow candidates that are considering new career opportunities either now or in the future. Confidentiality is of course guaranteed.

If you or anyone you know is interested in this position, or any other ServiceNow opportunities. Please email me at m.santangelo@nelsonfrank.com or give me a call at (813) 419-6280.

Title: Technical Architect - ServiceNow - Washington D.C Area, Maryland

Your New Company

The company you will be working for is a ServiceNow Partner which headquarters is located in the Washing D.C area of Maryland. The company you will be joining is focused on building outstanding teams of technology professional to deliver get outcomes when it comes to the most complex technology and management challenges.

Technical Architect

You will be filling the role in the company as a ServiceNow Technical Architect. This company is big on team bonding and team compatibility. Your future employer is looking for someone who isa committed to excellence, honestly/ integrity, and Respect for the individual. 5 years of experience in developing service now platform and 7 years with application development experience is required for this job.

What you will need to succeed

Your future employer is looking for someone who is a true ServiceNow technology professional with an exceptional background. To be successful you will need to be able to act as a subject matter expert across multiple projects and areas of the ServiceNow platform (ITSM, ITBM, ITOM, CSM and HR). Candidates will be expected to conduct coding reviews to truly make sure that ServiceNow best practices are being brought to light, Working with ServiceNow development teams to create solutions of arising problems, Identifying opportunities to improve streamline the whole platform as a whole, Providing high level estimates on work breakdown structures for ServiceNow implementations and enhancements.

What You Will Get in Return

In return, you will be given the opportunity to work with federal and commercial accounts, going though outstanding ServiceNow trainings and bootcamps, able to work and communicate with would class ServiceNow members, Working on interesting projects that will change overtime.

Next Steps

My Client is actively interviewing and looking to move forward with a candidate ASAP. If you feel that you could be a good fit for this role please send a copy of your resume to m.smith1@nelsonfrank.com or call me at (267)774-4856