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Job Description:

* Provide subject matter expertise, act as technical product advocate, design, develop and implement ITIL, ITBM, ITOM, HRSD, CSM, SecOps, GRC (Expertise in 2-3 module with core ITSM + Integration expertise) processes within ServiceNow platform.
* Implement technology specific best practices and standards.
* Analyze and Evaluate alternative solutions and recommends cost effective and efficient solutions
* Proposes data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment.
* Translates requirements into functional and technical requirements
* Design and develop ServiceNow data model to support process integrations, ITAM & CMDB
* Knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS
* Strong customer service and excellent verbal/written communication
* Ability to understand ServiceNow lifecycle, multitask, time management skills
* Provide oversight and coordination between onsite/offshore team
* Reviews and refines designs for usability, reviews testing scenarios and refines test cases, to ensure applications quality and works with users to review test results to ensure they meet expected results
* Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments.
* Evaluation new features and produce comprehensive analysis and recommendations.
* Participate and own product roadmap planning, BCP/DR, testing, etc.
* Produces and maintains detailed system documentation including design specs, maintenance, troubleshooting, deployment, disaster recovery, technotes, and testing, etc.
* Process Management and Project Coordination
* Assists in development of project estimates, contributes to defining project timelines, project plans and milestones
* Instructs, assigns, reviews the work of other team members, including the review of high-level designs, detail designs, code, and test plans and results
* Performs all development lifecycle activities and provides quality assurance for the work of other team members
* Reports status to management as necessary
* Mentors and coaches other team members, facilitates individual team member development of technical, functional, and industry skills

Experience:

* Minimum of 10 years overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management; At least 5+ years of experience with ServiceNow.
* Strong working knowledge in all aspects of Service Management, Asset and Configuration Management and ITIL practices
* Strong working knowledge in each of the following: ServiceNow, JavaScript, web services, JDBC and distributed computing
* Practical experience with agile methodologies/tools
* Strong communication skills, both written and verbal, with the ability to describe technical solutions in the terms of the business

Salary

OTE $225K

ServiceNow ITOM/ITSM Implementation Specialist

Fully Remote

Salary

Up to $150K

Our Partners is seeking an experienced ITOM/ITSM ServiceNow delivery consultant to become a part of their fast-growing professional services business. Ideal candidate will have at least 8 years of IT software consulting experience with 5+ years' experience supporting or implementing ServiceNow products. Primary role for this position is the delivery of current services for our customers as well as enhancing and growing service delivery capabilities within our company.

Job Duties

* Delivery of consulting services to install, configure, and integrate software products from ServiceNow with a focus on ITSM module (Incident, Problem, Change, Service Catalog, Knowledge Management, Service Portal, etc.,) & ITOM based products (discovery, service mapping, configuration management, event management, etc.,)

* Develop custom software solutions as required through scripting and software development

* Prepare technical documentation as specified in customer contracts and as internally required

* Support sales of software and services through demonstrations, Proof of Concepts, and customer presentations

* Deliver projects on customer premise or remotely as required. Most engagements are remote.

* Enhance customer knowledge in IT Operations Management with ITIL v3 framework

* Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software.

* Excellent verbal and written communication skills required.

Qualifications

* Expertise and experience with ServiceNow ITSM & ITOM modules are required

* ServiceNow experience with discovery, service mapping, and configuration management (CMDB) is crucial

* 5+ years in a consulting position, delivering software implementation engagements

* Proven track record of managing in ServiceNow CMDB for on-prem instance

* Accreditations / certifications in ServiceNow System Administrator and implementation certification for products such as Discovery, Service Mapping, and ITOM is mandatory

* Hands on experience in CMDB feature - IRE, RTE, Probe-to-pattern migration, implementation, or enhancement of patterns

* Knowledge of networking concepts such as IP Addressing, Firewalls, ports

* ITIL knowledge with the ability to relate concepts to implementation strategies

* Excellent communications skills required - verbally with all levels of customer IT and business management as well as written with technical assessments and project related reports

* Consultative skills for software service delivery to lead customers to improve their processes and organizational models

* Must have legal authorization to work in the US.

Bachelor of Science degree in Computer Science or related degree is required

Must and should have Paris platform certs - Certified Implementation Specialist in ITSM & Service Mapping (ITOM), Discovery/Event (ITOM)

This Premier ServiceNow Partner who specializes in CSM/FSM is looking for a ServiceNow Technical Consultant to join their team of experienced professionals.

Role & Responsibilities

* Engage as the architect on projects to set (and execute on) technical direction and work with the consulting team to implement client solutions
* Participate in and/or lead design workshops (design thinking a big plus), development, testing and deployment activities with some of ServiceNow's top enterprise customers
* Be responsible for technical deliverables related to ServiceNow architecture
* Develop a keen understanding of the solutions we implement and our customer's business
* Support business development and pre-sales activities as the technical lead / architect
* Be an expert in ServiceNow best practices and the products we implement

Skills & Qualifications

* At least 5 years of ServiceNow architecture, implementation, development, configuration and integration experience
* Experience with design and execution of ServiceNow implementations
* Great communication skills for client-facing work

Benefits

* Health Benefits, unlimited PTO, 401K
* Continue growth and training opportunities
* Working and collaborating with amazing teammates

Your New Company

We partner with multiple ServiceNow Elite Partners across the U.S. All of them are invested to help you gain skills and grow your careers. These are some of the most reputable ServiceNow partners in the industry. We're looking for highly motivated developers that want to grow with a company and contribute to the brand of their employer.



What You Will Need to Succeed

Your future employer is looking for someone who is a true technologist with an extensive coding background. To be successful, you will need to have an in depth understanding of system development life cycles. Candidates will be expected to not only be able to elaborate on ServiceNow, but carry a deep understanding of how and why different things are set up the way they are. Certifications are a plus!

What You Will Get in Return

In return, you will be gaining exposure to ServiceNow and all of the newest and most up-to-date modules. Your new role will include a competitive salary. You'll gain incredible experience working with some of the most elite companies in the world. Your ServiceNow scope will broaden as you're exposed to different facets of the platform. Your abilities will be tested as you'll need to solve difficult problems. And best of all, you'll work alongside the brightest minds in the space!

What You Need to Know

Apply to this advert or reach out to Reuven Cooperman at r.cooperman@Nelsonfrank.com to arrange time to speak more about this position. Please provide your most updated CV with all of your ServiceNow experiences, as well as your availability to call.

ServiceNow Developer Opportunity

* ITBM (financial management) and HRSD experience required
* Web application/custom application background strongly preferred
* 3 Month Contract to Hire
* Fully Remote

Your New Company

Your new company is a ServiceNow elite level partner headquartered in Kirkland, Washington. You will be joining a great company, looking for highly motivated individuals focused on collaborating together to deliver the best value to their clients. Your future employer is a prestigious company, with a brand and reputation recognised worldwide.



Your New Position

You will be filling a role in this company as a ServiceNow Technical Developer on a growing team. A responsibility of a candidate is to effectively manage the ServiceNow environment and team in its entirety. Your future employer is looking for someone who has a strong background in customisation's across various ServiceNow modules. A Security Clearance is required for this role. Your new role is actively interviewing for this position and is looking to fill this role in the next few weeks.



What You Will Need to Succeed

Your future employer is looking for someone who is a true technologist with an extensive coding background. To be successful, you will need to have an in depth understanding of system development life cycles. Candidates will be expected to not only be able to elaborate on ServiceNow, but carry a deep understanding of how and why different things are set up the way they are. As a candidate for this role, a ServiceNow Administrator Certification is required.



What You Will Get in Return

In return, you will receive extensive support to build your base of knowledge and access to one of the best leadership teams in the industry. Your new role will include a competitive salary. By stepping into a Technical Development Role, incredible experience will be gained by getting in on a growing team within the ServiceNow Practice.



What You Need to Know

Apply to this advert or reach out to Collin Norotsky at c.norotsky@nelsonfrank.com to arrange time to speak more about this position. Please provide your most updated CV with all of your ServiceNow experiences, as well as your availability to call.

An Elite ServiceNow Partner is seeking an experienced Pre-sales Solutions Consultant to join their growing team. This company is headquartered in Georgia and have a very reputable name in the ServiceNow ecosystem.

Role & Responsibilities

* Build out innovative solutions and transformations
* Understand needs and requirements for the ServiceNow platform
* Develop solutions on the ServiceNow platform
* Present to customers the features and functionality of the platform
* Collaborate with customers, sales, and delivery teams to transform business needs
* Interact on the solutions of the ServiceNow platform
* Become familiar with other digital technologies to integrate with ServiceNow
* Prosper in a fast paced growing company

Skills & Qualifications

* 5+ years of solution/sales experience
* 5+ years of experience with the ServiceNow platform
* College degree or equivalent experience
* ITIL Foundations certification and/or deep understanding of ITIL
* Knowledge of Agile/Scrum methodology
* Passionate, team player, with the ability to problem solve
* Excellent verbal and written communication

Benefits

* Full Benefits Package, 401K, Bonuses, PTO
* Work Life Balance
* Competitive Salary
* Ability to receive training and certifications

Apply here or send me an email at l.lechleitner@nelsonfrank.com to schedule a time to chat with me regarding this amazing opportunity.

This ServiceNow Partner is looking for an immediate hire to join their team! This tight knit family feel company is looking to expand their family! Please see below the responsibilities for this role!



100% Remote (New England Area)

Salary: $125K



Responsibilities

* Collaborating with the Solutions Architect to support ServiceNow Out of Box, Configured and Customized solutions
* Configure and customize ServiceNow modules by creating and updating forms, scripts, reports, dashboards, catalog items, data imports, UI Actions, ACL's etc.
* Experience integrating ServiceNow with SSO and LDAP core configurations
* Experience with developing on the ServiceNow platform, including creation and/or customization of core applications: Incident, Change, Service Request, Service Catalog, Asset, Configuration, Discovery, and Service-Mapping
* Working with multiple projects simultaneously and completing project activities in a way that minimizes project risks and issues in a client services organization
* Develop technical documentation including user stories, design documents, and test cases.
* Supporting and delivering training initiatives for end users
* Experience with green field development of ServiceNow solutions and the migration of legacy toolsets into ServiceNow
* Demonstrates knowledge around user experience and efficient user interfaces
* Experience building custom automation workflows and development of customized modules
* Demonstrates a high degree of customer service and team work
* Prepare and maintain technical specifications and documents; architecture diagrams and system documentation
* Troubleshoot production and test issues, recommend corrective action and perform resolution efforts
* Creating/modifying Automation behind Application, Forms, and Processes
* Ability to work in an independent manner in an Agile/Scrum environment using stories and tasks
* Familiarity with ServiceNow customization using JavaScript, XML, HTML, JSON, AJAX, SOAP/REST. Jelly is a plus
* Demonstrated experience with ServiceNow APIs and integration
* Experience with the ServiceNow Automated Testing Framework, Event Management and Cloud modules



Requirements

* 2+ years of hands-on experience with one or more implementations of ServiceNow is required
* Proven ability to work independently and as a team member
* Good organizational, multi-tasking, and time-management skills
* Experience as a ServiceNow Certified System Administrator, Implementation Specialist Certification or Certified Application Developer
* Knowledge of Agile/Scrum concepts with experience operating in Scrum teams
* ITIL Foundation certification is highly desired
* US Citizen or Permanent Resident
* Valid driver's license required, limited travel

What you get to do in this role:

· Provide expert level business and technical solution consultancy during the mining/farming/hunting/pre-sales process in support of the direct sales and partners, principally through proposal production, ServiceNow product demonstrations and the scoping and delivery of in-depth Proof-of-Concepts.

· Focus on consultative selling by understanding an organization's business drivers, challenges, pain points and how ServiceNow solutions provide business outcomes that align to those initiatives. Showcase platform expertise (ITSM, CSM,FSM, HRSD / Non-IT workflows),industry expertise in the development and implementation of specific market strategies and programs to improve logo penetration working alongside the sales counterpart.

· Provide technical expertise and support for the Solution Consulting team, including developing solutions for customer issues

· Staying current on product developments/releases to a level closely related master architect of ServiceNow.

· Help the sales team meet or exceed Monthly, Quarterly and Annual sales objectives, constantly working towards daily, monthly & quarterly KPI metrics.

· Team with the sales personnel in the qualification of customer needs, performing pre-demo needs analysis, drive quality interactions and outcomes.

· Staying current on competitive analysis and understanding differentiators between the company and its competitors and focus on becoming a ServiceNow product line specialist.

· Arranging and conducting initial Executive and CxO discussions and positioning meetings; close collaboration with solution sales counterpart and extended team to deliver 'art of the possible' demonstrations showcasing ServiceNow platform capabilities with strong understanding of ServiceNow cloud offerings such as IT, Customer, Employee workflows including AppEngine.

· Ability to increase wallet share through account expansion and through ServiceNow adoption.



In order to be successful in this role, we need someone who has:

· 5+ years of solution and service-based sales experience in enterprise software or consulting services in areas of SaaS/PaaS/aPaaS and work experience with market leaders. ServiceNow experience gained within software or IT sales organization (ideally within IT, CRM, HCM Service Delivery) is mandatory.

· Exhibits prior and current technical expertise in web technology and the ability to learn new technology.

· Strong communication and presentation skills

· Strong technical aptitude to understand the challenges a prospect is facing and translate those to business outcomes ServiceNow can deliver, and to communicate the value

· Strong interpersonal skills to develop relationships at all levels of both prospect /customer organizations and internally across the business

Your New Company

Your new company is a ServiceNow Premier Partner headquartered in the D.C. area. You will be joining a great company, looking for highly motivated individuals focused on collaborating together to deliver the best value to their clients. Your future employer is a prestigious company, with a brand and reputation recognised worldwide.

Your New Position

You will be filling a role in this company as a ServiceNow Technical Developer on a growing team. A responsibility of a candidate is to effectively manage the ServiceNow environment and team in its entirety. Your future employer is looking for someone who has a strong background in CSM but it isn't a deal-breaker if you don't have it. A Security Clearance is required for this role. Your new role is actively interviewing for this position and is looking to fill this role in the next few weeks.



What You Will Need to Succeed

Your future employer is looking for someone who is a true technologist with an extensive coding background. To be successful, you will need to have an in depth understanding of system development life cycles. Candidates will be expected to not only be able to elaborate on ServiceNow, but carry a deep understanding of how and why different things are set up the way they are. Certifications are a plus!



What You Will Get in Return

In return, you will be gaining exposure to ServiceNow and all of the newest and most up-to-date modules. Your new role will include a competitive salary. By stepping into a Technical Development Role, incredible experience will be gained by getting in on a growing team within the ServiceNow Practice.



What You Need to Know

Apply to this advert or reach out to Reuven Cooperman at r.cooperman@Nelsonfrank.com to arrange time to speak more about this position. Please provide your most updated CV with all of your ServiceNow experiences, as well as your availability to call.