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Join a flexible team where your Pre-Sales expertise can thrive.
We're looking for a Pre-Sales Architect to support a dedicated ServiceNow team in a permanent remote role. This opportunity offers the chance to make a meaningful impact within a growing organization.

The ideal candidate will help align customer needs with innovative solutions and contribute to the success of the Sales team. Key qualifications include:

* Proven experience in Pre-Sales activities with strong technical and product knowledge
* Clear and effective communication skills
* A cooperative approach to teamwork and shared goals
* Strong problem-solving abilities focused on customer-centric outcomes

If you're interested in contributing to a transformative team culture and working with innovative products in a supportive environment, we encourage you to apply. We welcome candidates from all backgrounds and value diverse experiences.

**ServiceNow Delivery Manager - Canberra (Security Cleared)**
Location: Canberra, ACT
Clearance: Active AGSVA Security Clearance (Baseline, NV1, or NV2) required
Type: Permanent

Nelson Frank, the global leader in ServiceNow recruitment, is partnering with a leading ServiceNow Partner in Canberra who are looking for an experienced ServiceNow Delivery Manager to join their team.

This is a key role within their ServiceNow practice, overseeing delivery across multiple secure projects, managing client relationships, and ensuring outcomes are achieved on time and to the highest standard.



Key Responsibilities:

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Oversee end-to-end delivery of ServiceNow projects within Federal Government environments
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Manage delivery teams, project scope, timelines, and budgets
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Act as the main point of contact for senior stakeholders and vendors
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Ensure best practice across ServiceNow implementation and governance
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Support continuous improvement and innovation across the ServiceNow platform

About You:

*

Proven experience as a ServiceNow Delivery Manager, Program Manager, or Engagement Lead
*

Deep understanding of the ServiceNow platform and delivery lifecycle
*

Excellent stakeholder engagement and communication skills
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Experience delivering projects within secure environments
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Active AGSVA Security Clearance (Baseline, NV1, or NV2)

What's on Offer:

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Permanent opportunity with a highly respected ServiceNow Partner
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Canberra-based role supporting key Federal Government clients
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Collaborative team culture with strong leadership support
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Competitive salary package + ongoing training and certifications



If you're a ServiceNow Delivery Manager with a current security clearance and want to play a pivotal role in large-scale, high-impact ServiceNow programs - I'd love to chat.

📩 Reach out directly or apply now for a confidential discussion.

We're recruiting on behalf of a leading ServiceNow consultancy delivering high-impact solutions across government and enterprise clients. With a strong presence across Australia and the Asia-Pacific region, they're known for their technical excellence, collaborative culture, and commitment to client success.

They're now seeking a ServiceNow Delivery Manager / Architect to lead strategic implementations and drive platform excellence for key government projects.

About the Role
This is a senior leadership opportunity for someone who can combine deep technical expertise with delivery oversight. You'll architect scalable ServiceNow solutions, manage stakeholder relationships, and lead cross-functional teams through complex, high-value projects.

Key Responsibilities

* Lead end-to-end delivery of ServiceNow solutions across ITSM, ITOM, HRSD, CSM and more
* Architect secure, scalable, and maintainable ServiceNow platforms aligned with client needs
* Collaborate with stakeholders to translate business requirements into technical strategies
* Mentor and guide delivery teams, ensuring quality, compliance, and timely execution
What We're Looking For

* Proven experience in ServiceNow architecture and delivery leadership
* Strong understanding of platform capabilities, scripting, and integration methods
* ServiceNow certifications (CSA, CAD, CIS) highly regarded
* Must be based in Canberra
* Baseline security clearance or higher is required
Why This Role?

* Work with top-tier ServiceNow professionals on impactful government projects
* Be part of a values-driven, inclusive, and growth-focused team
* Competitive salary, flexible work arrangements, and career advancement opportunities

Contact:

Neros Gorges
(03) 8592 0507
n.gorges@tenthrevolution.com

#SCR-neros-gorges

Your Role

As a ServiceNow Architect, you will:

* Establish and enforce systems design and architectural standards across the delivery lifecycle.
* Act as a Design Authority, providing expert input into the design of ServiceNow-based solutions.
* Contribute to bids and proposals, presenting innovative ideas and solutions to potential clients.
* Bring thought leadership and creative problem-solving to both existing engagements and new opportunities.
* Champion equity, diversity, and inclusion in your day-to-day work



Your Skills and Experience

We're looking for someone with:

* Proven experience in ServiceNow development and architecture, with broad exposure across the Now Platform.
* Prior experience with at least one of the following modules: HRSD, SecOps, IRM, GRC.
* Strong background in designing and implementing complex ServiceNow solutions, including custom applications and integrations.
* Experience managing and administering ServiceNow in SaaS environments.
* Ability to produce and maintain Low- and High-Level Design Documentation.
* Excellent communication skills and a keen eye for detail.
* Understanding of architectural structures within both SaaS and on-premises ServiceNow environments.



Certifications (Required or Expected)

* ServiceNow Certified System Administrator (CSA)
* ServiceNow Implementation Spec

**Join a dynamic team of skilled professionals in the heart of DC!** We are seeking a Cleared ServiceNow Developer with a TS/SCI clearance for a permanent role that offers the chance to engage in impactful projects within a collaborative environment. This role is ideal for an individual who values innovation and is eager to contribute to critical operations that enhance service delivery.

**Key Responsibilities:**

- Develop, configure, and customize ServiceNow applications to meet business needs.
- Collaborate with cross-functional teams to enhance system functionality and user experience.
- Implement best practices and assist in the integration of additional ServiceNow modules.
- Troubleshoot and resolve technical issues to ensure seamless service operations.
- Provide training and support to end-users to maximize platform effectiveness.

If you have a passion for ServiceNow development and are ready to make a significant contribution to a dedicated team, we encourage you to apply for this unique opportunity. Your expertise could play a vital role in shaping the future of our operations.

LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change

**Join a dynamic team of innovators in the heart of NYC as a ServiceNow Developer.** This permanent position offers an exciting opportunity to engage with cutting-edge technology while driving significant improvements in service management processes. Ideal candidates will thrive in a collaborative environment and be eager to contribute to impactful, high-quality projects that enhance user experience and operational efficiency.

**Key Responsibilities:**
- Design and develop custom applications and workflows within the ServiceNow platform to meet specific business needs.
- Collaborate with cross-functional teams to gather requirements and deliver effective solutions in a timely manner.
- Troubleshoot and resolve issues within the ServiceNow application, ensuring system performance and reliability.
- Maintain documentation for system design, processes, and procedures to support knowledge sharing across the team.
- Stay updated on ServiceNow features and best practices, and provide recommendations for system enhancements.

We are looking for candidates who possess:
- Strong experience in ServiceNow development and administration.
- Proficiency in JavaScript and other programming languages relevant to ServiceNow.
- Familiarity with ITIL practices and enterprise service management.
- Excellent problem-solving skills and attention to detail.

If you are ready to take on new challenges and make meaningful contributions in a forward-thinking organization, we encourage you to apply for the ServiceNow Developer position in NYC. Your skills and insights could be instrumental in shaping the future of our service management capabilities.

LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change

Join a dynamic team that values innovation and collaboration. Our client is seeking a skilled ServiceNow ITSM Developer for a contract position, fully remote. This role is an exciting opportunity to contribute to a forward-thinking team where your expertise will make a meaningful impact.

**Key Responsibilities:**
- Develop and implement ServiceNow ITSM solutions tailored to client requirements.
- Collaborate with cross-functional teams to enhance IT service management processes.
- Maintain system configurations and troubleshoot issues to ensure optimal performance.
- Participate in code reviews and best practice discussions to drive quality improvements.

**Required Skills:**
- Proficiency in ServiceNow development, including ITSM modules.
- Strong understanding of IT service management principles.
- Experience with scripting and integration tools in ServiceNow.
- Problem-solving skills with a focus on delivering high-quality solutions.

This role is expected to start on October 6, 2025. While core benefits are not available, the opportunity to work in a supportive and growth-oriented environment is invaluable. If you are a proactive developer eager to make a difference, we encourage you to apply and be part of this exciting project.

I have a client who is seeking a **ServiceNow WSD Expert** to join a forward-thinking team focused on transforming HR service delivery. This **part-time contract role** offers the flexibility of remote work with occasional onsite collaboration, making it ideal for a seasoned ServiceNow professional passionate about elevating employee experiences through automation and intuitive design.

As a key contributor to the **Digital Employee Experience / Workforce Service Delivery** team, you will lead strategic implementations of Workforce Service Delivery (WSD), Employee Center Pro, and lifecycle event orchestration. You'll collaborate across HR, IT, and UX teams to deliver scalable, compliant, and user-centric solutions that empower employees and streamline operations.

**Key Responsibilities and Skills Required:**

- Proven expertise in ServiceNow Workforce Service Delivery (WSD), HRSD, and Employee Center Pro.
- Hands-on experience with lifecycle events, case management, and HR service catalogs.
- Advanced proficiency in JavaScript, UI Builder, Flow Designer, and custom widgets.
- Strong understanding of Service Portals, Agent Workspaces, and Now Experience UI components.
- Experience with REST APIs, integrations, and orchestration.
- ServiceNow certifications: System Administrator, HRSD Implementation Specialist, and Micro-Certifications (ATF, Lifecycle Events).
- Ability to lead Agile ceremonies, contribute to sprint planning, and maintain clear documentation.
- Excellent communication and stakeholder engagement skills.

**Preferred Qualifications:**

- Integration experience with Workday, ITSM, or Field Service Management (FSM).
- Familiarity with DevOps, Agile methodologies, and regulated environments (e.g., healthcare, finance).
- Mentorship mindset and commitment to knowledge sharing.

If you are passionate about creating seamless digital employee experiences and thrive in a collaborative, agile environment, we invite you to apply for this exciting opportunity. Your expertise will be instrumental in shaping the future of workforce service delivery.

ServiceNow Operations Engineer - Melbourne or Sydney

Location: Melbourne or Sydney
Work Type: Full-time | Hybrid

We're recruiting on behalf of a trusted IT services provider supporting critical infrastructure and enterprise platforms across Australia. They are seeking a ServiceNow Operations Engineer to join their growing team and ensure the stability, performance, and continuous improvement of ServiceNow environments.

About the Role
As a ServiceNow Operations Engineer, you'll be responsible for maintaining and optimising ServiceNow platforms, supporting incident resolution, and implementing enhancements that improve system reliability and user experience.

Key Responsibilities

* Monitor and maintain ServiceNow platform health and performance
* Troubleshoot and resolve operational issues across modules and integrations
* Implement updates, patches, and enhancements in line with best practices
* Collaborate with technical teams to support deployments and change management
* Ensure compliance with security and governance standards
What We're Looking For

* Hands-on experience managing ServiceNow operations in enterprise environments
* Strong understanding of ServiceNow modules, scripting, and platform architecture
* Ability to diagnose and resolve performance and configuration issues
* Excellent communication and documentation skills
* Based in Melbourne or Sydney
Why This Role?

* Join a collaborative team supporting mission-critical platforms
* Work with cutting-edge technology in a secure, enterprise-grade environment
* Competitive salary, flexible work arrangements, and career development opportunities



Contact

Neros Gorges

n.gorges@nelsonfrank.com

(03) 8592 0507

Senior ServiceNow Technical Consultant

Location: Sydney / Melbourne / Brisbane / Auckland

An award-winning ServiceNow Elite Partner is looking for a Senior ServiceNow Technical Consultant to join their growing practice and help deliver enterprise-grade solutions across ANZ.

As part of the ServiceNow Practice, you'll lead technical project delivery and provide consulting expertise across multiple ServiceNow modules. You'll design and implement solutions that drive innovation, improve operations, and deliver measurable value to customers.

Key responsibilities:

* Design and implement scalable, sustainable ServiceNow solutions that deliver tangible business value.
* Develop and contribute to technical designs that support customer innovation, improved operations, and ServiceNow maturity.
* Leverage best-practice delivery methodologies with a focus on efficiency and repeatability.
* Act as a technical SME to support scoping, estimation, design, and architecture of new or existing opportunities.
* Contribute to the continuous development of productised services and internal frameworks within the practice.



Requirments:

* 10+ years of experience within the IT industry.
* Proven background in customer-facing consulting and/or pre-sales roles.
* Strong ability to translate complex business challenges into effective ServiceNow solutions.
* Skilled in engaging with diverse stakeholders and communicating confidently with senior business and technical leaders.
* Solid background in application development and system integrations.
* Deep understanding of ServiceNow applications, modules, and integrations, with the ability to design scalable, outcome-driven solutions.
* Experience collaborating with ServiceNow sales teams, solution consultants, and account managers.



Please apply directly.