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For Permanent and Contract, Systems Manager

    newRef: 05122022_1652385958

    ServiceNow Technology Delivery Manager

    USA, Texas, Dallas

    • 150000 to 150000 GBP
    • Business / Systems Analyst Role
    • Seniority: Senior

    Job description

    Position Responsibilities:

    * Leverage ServiceNow technical implementation expertise to deliver value for clients in a 50% billable capacity
    * Coach and mentor project resources to deliver technical scope that meets or exceeds client expectations as indicated by CSAT at or above target
    * Responsible for people management of 8-12 direct reports that may range from Associate Technical Consultant to Architect
    * Coach direct reports to build and execute their individual development plans, hit utilization targets, and meet other key performance indicators such as forecast accuracy
    * Collaborate with Leaders across functions and geographies to manage the business, grow the business, and improve the business
    * Work with HR to help recruit, interview, and onboard new employees
    * Maintain professional and technical knowledge by attending relevant conferences and training

    Requirements

    * A minimum of 10 years of experience in the IT industry required
    * 5+ years of experience working as a team lead, senior level engineer or manager on a Professional Services team
    * 5+ years of experience implementing, configuring, and customizing ServiceNow
    * Experience leading project teams that help clients solve their most complex business problems through creative thinking and seeking innovative solutions
    * Ability to motivate and direct staff members and subordinates
    * Strong customer service orientation
    * Excellent communication skills
    * Ability to effectively prioritize and execute tasks in a fast-paced environment
    * Strong understanding of ITIL methodologies, IT architecture, JavaScript and web software design principals
    * Working experience with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog) or Specific process area
    * ServiceNow System Administrator Certification required
    * ServiceNow Implementation Specialist in two or more applications preferred
    * Bachelor's Degree or equivalent work experience

    Benefits

    * Work from Home Options
    * Custom Training & Development Programs
    * Competitive Paid Time Off Benefits
    * Competitive Salary & Incentive Compensation Program
    * Healthcare Plan (Medical, Dental & Vision)
    * 401(k) with Employer Match
    * Life Insurance (Basic, Voluntary & AD&D)
    * Short Term & Long Term Disability

    newRef: 05192022_1652969833

    ServiceNow Developer - 100% Remote

    USA, District of Columbia, Washington

    • 140000 to 160000 GBP
    • Developer Role
    • Skills: ServiceNow, Developer, ITOM, ITSM
    • Seniority: Mid-level

    Job description

    About Our Company:

    We are a National Information Technology Services company headquartered in the Washington D.C. Metro area. Our company provides IT infrastructure design, integration, and operation services. Our expertise encompasses the full spectrum of infrastructure technologies, including the latest network, server, data storage, disaster recovery, security, and Internet technologies.

    We are hiring a ServiceNow Developer to support the development and daily operational support of ServiceNow for our Managed Services Practice.

    The ServiceNow Developer is responsible for taking ServiceNow application design requirements and wireframes and performing development efforts to implement the relevant service portal, UI, Workflow/FlowBuilders, IntegrationHUB, API systems and ITSM components to provide the desired end user experience.

    Job Responsibilities:

    - Developing, installing, and troubleshooting ServiceNow applications
    - UI Development against pre-defined wireframes and application requirements
    - Integration of ServiceNow portals and widgets with other 3rd party applications and SaaS offerings
    - Workflow automation development with IntegrationHUB and FlowBuilder
    - Code Documentation and Support
    - Unit and Integration Testing prior to QA team review
    - Participating in code reviews and adjusting code to meet best practices, extensibility, and security demands
    - Code for Error Handling, Tool Tipping, Data parsing and data validation
    - ServiceNow Table design and integration
    - Integration of security systems such as AzureAD, Common Access Card Certificates, and IAM RBAC Controls
    - CSS Configuration
    - ServiceNow ITSM Configuration and Development
    - ServiceNow Reporting Configuration and Development

    Job Requirements:

    Measurable experience in the following areas:
    - Experience in workflow automation
    - UI Development
    - Agile Methodology
    - 3rd party API integration
    - HTML5, JSON, CSS, XML, JavaScript
    - Python or Java experience preferred (for minor backend development)
    - ServiceNow configuration
    - Relational Table design
    - (Preferred) STIG/security hardening experience, other DoD Integrations
    - Individual Capabilities
    - Ability to breakdown complex tasks to simpler components
    - Ability to prioritize development efforts
    - Ability to communicate clearly and gather appropriate technical detail in order to successfully develop solutions

    Ref: 05042022_1651692673

    ServiceNow Technical Architect

    USA, Maryland, Rockville

    • 145000 to 180000 USD
    • Architect Role
    • Skills: ServiceNow, Technical, Architect, Developer,
    • Seniority: Senior

    Job description

    Title: ServiceNow Technical Architect - 100% Remote

    About the Company: Your new company is one of the leading ServiceNow implementation consultancy firms in the world. They are a inclusive, collaborative team that is dedicated to empowering each member on the team to grow and flourish. We are extremely proud of the culture we have all had a hand in creating, and we believe that our people make this winning culture possible.

    About the Role: We're looking for a ServiceNow Architect that can serve as a subject matter expert across multiple projects and modules. This will be a technical, hands-on role for a Senior level ServiceNow developer, and will serve as the Lead Developer and Technical Consultant for the ServiceNow team. Responsibilities will include, among others:

    * Conducting code reviews to ensure ServiceNow best practices are being adhered to
    * Providing technical recommendations and direction for ServiceNow implementations and/or enhancements
    * Serving as a ServiceNow subject matter expert for Company clients and internal ServiceNow development team
    * Providing high-level estimations on work breakdown structures for ServiceNow implementations and/or enhancements
    * Working with the ServiceNow development team to demo potential solutions as required
    * Identifying opportunities to improve and streamline the overall platform

    The Ideal Candidate: The perfect candidate will exhibit the following qualities:

    * US Citizen/No Need for Sponsorship
    * Advanced ServiceNow Platform Development skills (Must be able to demonstrate)
    * Advanced ServiceNow Application Development skills (Must be able to demonstrate)
    * In-Depth Knowledge of Technical Implementation of various ServiceNow modules (ITSM, ITBM, ITOM, ITAM, CMDB, etc.)
    * ServiceNow Certified System Administrator
    * ServiceNow Certified Implementation Specialist
    * ITIL Foundation Certification Preferred
    * Bachelor's Degree in Computer Science or related field Preferred

    Ref: 14/04/2022_1649934755

    ServiceNow Project Manager

    England, London, City of London

    • 55000 to 65000 GBP
    • Project Manager Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Project Manager - Remote - up to £65,000

    I'm currently working with a ServiceNow Partner who are looking to grow their functional team. They have a very strong team culture that they pride themselves on to ensure that their employees continuously want to improve their practice.

    Responsibilities:

    * Be responsible for the successful delivery of new products built on the ServiceNow platform and for significant enhancements to the existing product set
    * Provide support to the Project Managers from the ServiceNow CoE delivery team who are responsible for the delivery of applications to support internal CC functions
    * Provide support to the Project Managers from the ServiceNow CoE delivery team who are responsible for the deployment of accelerator products to their customers
    * Report to the Solutions Development Director but be expected to prioritise her/his own work and ensure tasks are completed within agreed timescales

    Accountability's:

    * Reaffirming project scope against project objectives and goals, in collaboration with senior management and stakeholders
    * Effectively communicating project expectations to team members and internal customer stakeholders (including roles/responsibilities and areas of the project requiring essential internal customer involvement/input)
    * Determining and assessing the need for additional staff and/or consultants and liaise with the Resourcing team to obtain additional staff
    * Delegating tasks and responsibilities to appropriate personnel
    * Developing and delivering progress reports, proposals, requirements documentation and presentations
    * Proactively managing changes in project scope, identify issues and managing risks
    * Providing feedback to other Solutions Development team members, and Team Leads and management in the wider ServiceNow CoE to recognise quality work, and the need for development and improvement of people and processes

    Experience:

    * Previous experience of managing IT transformation or software development projects (preferably ServiceNow related)
    * The ability to engage with customers at all levels of seniority
    * Good knowledge of the different ITIL disciplines and the implementation applications to underpin them
    * Be capable of working with both internal and external customers and managing their expectations

    Ref: 21/04/22/BP_1650549406

    ServiceNow Project Manager

    England, London, City of London

    • 55000 to 65000 GBP
    • Project Manager Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Project Manager - Remote - up to £65,000

    I'm currently working with a ServiceNow Partner who are looking to grow their functional team. They have a very strong team culture that they pride themselves on to ensure that their employees continuously want to improve their practice.

    Responsibilities:

    * Be responsible for the successful delivery of new products built on the ServiceNow platform and for significant enhancements to the existing product set
    * Provide support to the Project Managers from the ServiceNow CoE delivery team who are responsible for the delivery of applications to support internal CC functions
    * Provide support to the Project Managers from the ServiceNow CoE delivery team who are responsible for the deployment of accelerator products to their customers
    * Report to the Solutions Development Director but be expected to prioritise her/his own work and ensure tasks are completed within agreed timescales

    Accountability's:

    * Reaffirming project scope against project objectives and goals, in collaboration with senior management and stakeholders
    * Effectively communicating project expectations to team members and internal customer stakeholders (including roles/responsibilities and areas of the project requiring essential internal customer involvement/input)
    * Determining and assessing the need for additional staff and/or consultants and liaise with the Resourcing team to obtain additional staff
    * Delegating tasks and responsibilities to appropriate personnel
    * Developing and delivering progress reports, proposals, requirements documentation and presentations
    * Proactively managing changes in project scope, identify issues and managing risks
    * Providing feedback to other Solutions Development team members, and Team Leads and management in the wider ServiceNow CoE to recognise quality work, and the need for development and improvement of people and processes

    Experience:

    * Previous experience of managing IT transformation or software development projects (preferably ServiceNow related)
    * The ability to engage with customers at all levels of seniority
    * Good knowledge of the different ITIL disciplines and the implementation applications to underpin them
    * Be capable of working with both internal and external customers and managing their expectations

    Ref: 44445312865_1649777308

    ServiceNow Developer - Hardware Asset Management

    USA, Maryland, Annapolis Junction

    • Negotiable
    • Developer Role
    • Skills: ServiceNow, Hardware Asset Management, HAM, ITAM, Asset Management, ServiceNow Development
    • Seniority: Mid-level

    Job description

    * Develop across the full stack of Web technologies -Java, JavaScript, Angular.js, React, HTML and CSS
    * Translate requirements/stories and mock-ups into fully functional features by working closely with the implementation project team
    * Work in a Scrum-based, Agile development process that is light on documentation and meetings and heavy on coding
    * ServiceNow Hardware Asset Management Development
    * Configure the Application UI and workflows
    * Lead requirements gathering workshops
    * Attend, participate, and occasionally lead Scrum meetings
    * May be required to demo builds to customers
    * Assist with user acceptance testing
    * Ensure Project Lead receives timely updates on assigned tasks to facilitate frequent and proactive customer communication
    * Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
    * Provide mentorship and guidance to other members of the team
    * Ensure all time is recorded accurately and keep calendar up-to-date with scheduled activities
    * Other duties and responsibilities as assigned

    Education and/or Experience Qualifications

    * Bachelors degree in a Technical field or equivalent experience
    * 3+ years working on the ServiceNow platform

    Required Qualifications

    * ServiceNow Certified System Administrator (CSA) - current or within 6 months of hire
    * Proven experience in two additional product lines outside of ITSM
    * Proven ServiceNow HAM (Hardware Asset Management) experience
    * Knowledge of ITIL
    * Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment
    * Experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies
    * Experience implementing systems using the Agile/Scrum methodology

    Must be willing to go on site in Annapolis, Maryland on a periodic basis.

    ServiceNow Systems Manager Jobs

    At Nelson Frank we work with employers worldwide to source the latest ServiceNow Systems Manager jobs. We specialize exclusively in ServiceNow, so we’re familiar with the modules, products, and terminology of the technology so that we can better understand the ecosystem, as well as the needs of employers and candidates. Apply for one of our ServiceNow Systems Manager roles today.