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Senior ServiceNow Developer / Architect

Brussels (Hybrid) | ⏳ 12-month contract

We are supporting a leading consultancy and an exciting client that is expanding their ServiceNow platform. This is a high-impact role for a Senior ServiceNow Developer / Application Architect to help shape architecture, lead ITSM, and support the rollout of new modules.

Key Focus

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Application Architect role within ServiceNow
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Expert-level ITSM (Incident, Problem, Change, Request, Knowledge)
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ServiceNow architecture: CSDM, CMDB, scoped apps, integrations
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Implementation of additional modules (Demand, Project, SecOps, HRSD)
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Hands-on development, automation, integrations, and security as required

Skills

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Expert: ServiceNow Application Architecture, ITSM, Platform Architecture
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Working knowledge: Development (JavaScript, Glide), Flow Designer, IntegrationHub, REST/SOAP, MID Server, ATF, ACLs
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Experience leading or supporting ServiceNow projects

Why Apply?

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12-month contract with extension potential
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High-visibility platform expansion
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Opportunity to make a real impact in a growing ServiceNow environment

Please reach out to apply!

ServiceNow Lead

We're looking for a ServiceNow Team Lead who thrives on ownership, collaboration, and delivering real business value. In this role, you'll lead the design and delivery of ServiceNow solutions that help organisations modernise their operations, improve experiences, and achieve their strategic goals.

You'll act as a trusted advisor to clients, provide technical and delivery leadership to your team, and play a key role in shaping solution strategy-all while working on complex, high-impact engagements.

What You'll Do

Be a trusted client partner

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Serve as the primary point of contact for key clients, building long-term, trusted relationships.
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Understand client objectives and challenges, translating them into ServiceNow solutions that drive measurable outcomes.
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Lead client workshops and steering meetings, confidently guiding decision-making and direction.

Lead solution design & delivery

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Own the end-to-end design, development, and implementation of ServiceNow solutions.
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Ensure solutions are scalable, secure, and aligned with ServiceNow best practices and client needs.
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Oversee integrations with existing enterprise systems to deliver seamless, end-to-end workflows.

Drive successful delivery

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Lead project planning, resourcing, and execution to deliver projects on time and within scope and budget.
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Coordinate and inspire cross-functional teams of developers, engineers, and consultants.
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Proactively manage risks and resolve challenges to keep delivery on track.

Provide technical leadership & innovation

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Stay ahead of ServiceNow roadmap updates, emerging technologies, and industry trends.
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Mentor and coach junior consultants, supporting their technical and professional growth.
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Conduct technical reviews and assessments to identify optimisation opportunities and long-term improvements.

Communicate with clarity & confidence

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Produce high-quality design documentation, implementation plans, and delivery reports.
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Present solutions, recommendations, and outcomes to senior stakeholders with clarity and confidence.
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Ensure knowledge is captured and shared to support continuous improvement.

What You'll Bring

Experience that makes a difference

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7+ years' experience in IT consulting, including at least 3 years in a leadership or senior consulting role.
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Proven success leading complex ServiceNow implementations from strategy through delivery.
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Strong experience architecting and delivering ServiceNow solutions.

Certifications

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ServiceNow Certified System Administrator (CSA)
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At least two ServiceNow mainline certifications (e.g. ITSM, ITOM, HRSD, CAD, SPM, IRM)
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Bonus: ServiceNow Certified Technical Architect (CTA)

Elevate your career as a Senior Manager in ServiceNow HRSD Strategy and make a meaningful impact in HR service delivery.

This permanent, hybrid role offers an exciting opportunity to collaborate with cross-functional teams while leveraging your expertise in ServiceNow and HRSD. You will play a critical role in shaping HR service strategy and enhancing employee experiences through innovative solutions.

Key responsibilities and skills required include:

- Proven experience with ServiceNow and SNow HRSD implementations.
- Strong background in IT management and service delivery!
- Ability to manage projects and programs effectively, ensuring on-time delivery and stakeholder satisfaction.
- Excellent collaboration and communication skills to engage with diverse teams.
- Strategic thinking with a focus on continuous improvement and innovation in HR services.

We encourage candidates who are ready to drive transformative change in HR service management to apply for this role. In addition to fostering a culture of inclusivity, we offer core benefits such as medical insurance and a dental plan. This opportunity is perfect for those seeking to advance their career in a supportive environment that values diverse perspectives.

About the Role

We are looking for a skilled ServiceNow Business Analyst to join our team. In this role, you'll work closely with stakeholders, technical teams, and end users to gather requirements, define workflows, and ensure the successful delivery of ServiceNow solutions across ITSM, HRSD, ITAM, and CSM modules.

You will act as a bridge between business needs and technical implementation, helping organizations optimize processes, improve user experience, and achieve measurable outcomes.

Key Responsibilities

Requirements & Stakeholder Management

* Collaborate with business stakeholders to understand goals, challenges, and process requirements.
* Document functional and non-functional requirements clearly, including user stories, process flows, and acceptance criteria.
* Facilitate workshops, interviews, and feedback sessions to gather insights and validate requirements.

Process & Solution Analysis

* Analyze current business processes and identify opportunities for improvement.
* Define ServiceNow workflows and configurations that align with best practices for ITSM, HRSD, ITAM, and CSM.
* Support the design of forms, catalogs, service portals, dashboards, and reports.

Implementation Support

* Work closely with developers and technical teams to ensure requirements are understood and implemented correctly.
* Assist in testing activities, including functional testing, UAT, and defect resolution.
* Support deployment, training, and post-implementation adoption.

Reporting & Documentation

* Create clear and concise documentation for business processes, workflows, and system configurations.
* Define KPIs, metrics, and dashboards to measure process improvements and solution impact.
* Maintain knowledge repositories and provide guidance for future enhancements.

Required Skills & Experience

* ServiceNow Modules: Hands-on experience or strong knowledge of ITSM, HRSD, ITAM, and CSM.
* Business Analysis: Experience gathering requirements, documenting processes, and facilitating workshops.
* Process Knowledge: Understanding of ITIL principles and HR or customer service processes.
* Communication Skills: Ability to translate complex technical concepts into business-friendly language.
* Collaboration: Comfortable working with cross-functional teams, including developers, project managers, and stakeholders.
* Analytical Skills: Strong problem-solving abilities and attention to detail.

Desirable / Nice to Have

* ServiceNow certifications such as Certified System Administrator (CSA) or module-specific certifications (ITSM, HRSD, ITAM, CSM).
* Experience with ServiceNow reporting, dashboards, and Performance Analytics.
* Familiarity with agile delivery methodologies.
* Experience working with Nordic or European clients (optional if targeting Finland/Europe).

Education & Experience

* Bachelor's degree in IT, Business, or related field (or equivalent experience).
* 4-7 years' experience as a Business Analyst, preferably in IT or ServiceNow projects.

This role is ideal for candidates who can thrive in a collaborative environment and are eager to make a significant impact within their team. If you are ready to take on this exciting opportunity and contribute to the success of a forward-thinking organization, we invite you to apply today.

**Be part of a forward-thinking environment as a Sr. Technical Consultant.**
We are seeking a skilled Sr. Technical Consultant with expertise in ServiceNow to enhance and streamline our IT Business Management (ITBM) processes. The ideal candidate will thrive in a collaborative setting and contribute to impactful projects that drive efficiency and innovation. A strong understanding of platform analytics, project management, and resource management will be crucial in ensuring the success of our initiatives.

**Key Responsibilities:**
- Design and implement solutions leveraging ServiceNow's ITBM capabilities, including Agile Development and Demand Management.
- Analyze and optimize platform analytics to provide actionable insights for decision-making.
- Collaborate with teams across various functions to manage projects, resources, and timecard processes effectively.
- Facilitate the creation and maintenance of the Alignment Planner Workspace for strategic planning and execution.
- Drive continuous improvement of collaborative work management practices and integrations across systems.

If you are a proactive professional with a passion for ITBM and a commitment to excellence, we encourage you to apply for this permanent Sr. Technical Consultant position. Join us in making a significant impact in a supportive and innovative environment where your contributions will be valued.

LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change

Elevate your career as a Senior Manager, ServiceNow HRSD Strategy, where your expertise will drive impactful transformation in HR service delivery.

This permanent, hybrid role (4 days on site) is ideal for a strategic leader with a strong background in ServiceNow and HRSD. You will play a crucial role in optimizing service management processes and enhancing employee experiences through innovative solutions.

Key skills required:
- Extensive experience with ServiceNow and HRSD
- Proven ability in IT management and product ownership
- Strong project and program management capabilities
- In-depth knowledge of HR service delivery frameworks
- Excellent collaboration and communication skills

As a vital player in shaping the HR service strategy, you will have the opportunity to work in a supportive environment that values growth, inclusivity, and innovation. Core benefits include comprehensive medical and dental insurance.

If you are ready to make an impactful contribution and excel in a collaborative setting, we encourage you to apply for this exciting opportunity. Your expertise could make a difference in transforming HR services.

**Be part of a forward-thinking environment as a Sr. Technical Consultant.**
We are seeking a skilled Sr. Technical Consultant with expertise in ServiceNow to enhance and streamline our IT Business Management (ITBM) processes. The ideal candidate will thrive in a collaborative setting and contribute to impactful projects that drive efficiency and innovation. A strong understanding of platform analytics, project management, and resource management will be crucial in ensuring the success of our initiatives.

**Key Responsibilities:**
- Design and implement solutions leveraging ServiceNow's ITBM capabilities, including Agile Development and Demand Management.
- Analyze and optimize platform analytics to provide actionable insights for decision-making.
- Collaborate with teams across various functions to manage projects, resources, and timecard processes effectively.
- Facilitate the creation and maintenance of the Alignment Planner Workspace for strategic planning and execution.
- Drive continuous improvement of collaborative work management practices and integrations across systems.

If you are a proactive professional with a passion for ITBM and a commitment to excellence, we encourage you to apply for this permanent Sr. Technical Consultant position. Join us in making a significant impact in a supportive and innovative environment where your contributions will be valued.

LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change

Unlock the potential of your consulting expertise in a rewarding remote role focused on ServiceNow solutions.

Our client is seeking a skilled Functional/ Business Consultant to deliver innovative business solutions. This is an opportunity to make a significant impact while working collaboratively with a growing team.

Key skills required:
- Proficiency in ServiceNow platform and its modules.
- Strong analytical and problem-solving abilities.
- Excellent communication skills for stakeholder engagement.
- Experience in business process analysis and improvement.
- Ability to work independently and manage multiple projects.

This position is ideal for candidates who thrive in a remote work environment and possess a passion for continuous improvement and collaboration. Your expertise will help shape the future of business operations, driving efficiency and fostering innovation.

If you are ready to take on this exciting challenge and contribute to impactful projects, we encourage you to apply for this role. Embrace the opportunity to grow and make a difference in the field of business consultancy.

Elevate your career as a ServiceNow CTA specializing in ITSM/ITOM. This permanent onsite role in Boston offers a unique opportunity to refine your expertise with leading-edge technologies.

As a critical member of the team, you will engage with ServiceNow products to enhance operational efficiencies and drive innovative solutions. This position is ideal for professionals seeking to make a significant impact in a collaborative environment that values diversity and encourages growth.

Key Responsibilities and Skills Required:
- Extensive experience with ServiceNow, specifically in ITSM and ITOM domains.
- Strong analytical and problem-solving skills to optimize business processes.
- Proven ability to create and maintain system documentation and workflows.
- Effective communication skills to present technical information to non-technical stakeholders.
- Experience with ITIL processes and best practices.

If you are passionate about leveraging your ServiceNow expertise to advance organizational objectives and contribute meaningfully to a supportive work culture, we encourage you to apply for this exciting opportunity. Join a forward-thinking organization that prioritizes inclusivity and professional development.

Job Title: ServiceNow Platform Owner
Location: London (Hybrid)
Employment Type: Permanent

Overview:

We are working with a growing consultancy that delivers services to multiple companies across its wider group. They are seeking an experienced ServiceNow Platform Owner to take full ownership of the ServiceNow platform, defining and delivering the platform strategy while ensuring it supports business growth across the organisation.

This is a senior role with responsibility for strategy, governance, financial management (P&L), vendor management, and the establishment of a ServiceNow Centre of Excellence (CoE).

Key Responsibilities:

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Own and define the end-to-end ServiceNow platform strategy and roadmap
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Act as the senior accountable owner for the ServiceNow platform across multiple business units
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Establish and lead a ServiceNow Centre of Excellence (CoE), including standards, best practices, and governance
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Own the ServiceNow P&L, including budgeting, forecasting, cost optimisation, and value realisation
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Manage and govern third-party vendors and implementation partners
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Oversee ServiceNow implementations, upgrades, and ongoing platform evolution
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Define platform operating model, intake processes, prioritisation, and demand management
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Ensure platform stability, scalability, security, and compliance
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Engage senior stakeholders across the business to align ServiceNow capabilities with strategic objectives
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Measure and report on platform performance, adoption, and ROI

Key Skills & Experience:

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Proven experience in a ServiceNow Platform Owner, Product Owner, or Platform Lead role
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Strong understanding of ServiceNow architecture, licensing, and commercial models
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Experience owning budgets and P&L within a platform or product function
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Demonstrated experience building and running a ServiceNow Centre of Excellence
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Strong vendor and partner management experience
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Experience delivering ServiceNow in a multi-entity or consultancy environment
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Excellent stakeholder management skills, including engagement at executive level

Desirable:

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ServiceNow certifications (CSA, CIS, or higher-level certifications)
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Experience across multiple ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.)
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Background in consulting or managed services environments
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ITIL or similar service management qualifications

Why Join:

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Opportunity to shape and own a strategic ServiceNow platform
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High-visibility role with commercial accountability
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Influence platform direction across multiple businesses
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Work within a consultancy-style environment with strong growth ambitions