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For Permanent and Contract, Systems Manager

    Ref: 05192022_1652969833

    ServiceNow Developer - 100% Remote

    USA, District of Columbia, Washington

    • 140000 to 160000 GBP
    • Developer Role
    • Skills: ServiceNow, Developer, ITOM, ITSM
    • Seniority: Mid-level

    Job description

    About Our Company:

    We are a National Information Technology Services company headquartered in the Washington D.C. Metro area. Our company provides IT infrastructure design, integration, and operation services. Our expertise encompasses the full spectrum of infrastructure technologies, including the latest network, server, data storage, disaster recovery, security, and Internet technologies.

    We are hiring a ServiceNow Developer to support the development and daily operational support of ServiceNow for our Managed Services Practice.

    The ServiceNow Developer is responsible for taking ServiceNow application design requirements and wireframes and performing development efforts to implement the relevant service portal, UI, Workflow/FlowBuilders, IntegrationHUB, API systems and ITSM components to provide the desired end user experience.

    Job Responsibilities:

    - Developing, installing, and troubleshooting ServiceNow applications
    - UI Development against pre-defined wireframes and application requirements
    - Integration of ServiceNow portals and widgets with other 3rd party applications and SaaS offerings
    - Workflow automation development with IntegrationHUB and FlowBuilder
    - Code Documentation and Support
    - Unit and Integration Testing prior to QA team review
    - Participating in code reviews and adjusting code to meet best practices, extensibility, and security demands
    - Code for Error Handling, Tool Tipping, Data parsing and data validation
    - ServiceNow Table design and integration
    - Integration of security systems such as AzureAD, Common Access Card Certificates, and IAM RBAC Controls
    - CSS Configuration
    - ServiceNow ITSM Configuration and Development
    - ServiceNow Reporting Configuration and Development

    Job Requirements:

    Measurable experience in the following areas:
    - Experience in workflow automation
    - UI Development
    - Agile Methodology
    - 3rd party API integration
    - HTML5, JSON, CSS, XML, JavaScript
    - Python or Java experience preferred (for minor backend development)
    - ServiceNow configuration
    - Relational Table design
    - (Preferred) STIG/security hardening experience, other DoD Integrations
    - Individual Capabilities
    - Ability to breakdown complex tasks to simpler components
    - Ability to prioritize development efforts
    - Ability to communicate clearly and gather appropriate technical detail in order to successfully develop solutions

    Ref: 07272022_1658857744

    ServiceNow SecOps Developer

    USA, Texas, Houston

    • 110000 to 140000 GBP
    • Developer Role
    • Seniority: Mid-level

    Job description

    This position is remote (US based) and candidates can expect to work during normal business hours associated with their local time zone.

    Responsibilities / Required Skills:

    * Advanced level understanding of ServiceNow application UI and workflow configuration, report development, integration components (e.g. LDAP, SSO, etc.)
    * Experience leading or heavily supporting at least two full lifecycle ServiceNow Security Operations implementations
    * Minimum 2 years' experience with ServiceNow
    * Minimum 2 years' experience implementing ServiceNow SecOps solutions using:

    * Vulnerability Response

    * Security Incident Response

    * Threat Intelligence.

    * ServiceNow technical configuration and development including application UI configuration, workflow configuration, setup of integrations and development of reports and dashboards
    * Web Technologies scripting (XML, HTML, JavaScript, Web Services, etc.)
    * ServiceNow Certifications for System Administrator and Certified Implementation Specialist (or commitment to attain these certifications within 90 days of hire date)
    * 2+ years of experience in security/security operations process design/process improvement
    * Excellent interpersonal, written and verbal communication skills
    * Experience and comfort in producing project deliverables to include project plans, project status, test plans/results, training materials and release notes
    * Understanding of Agile SCRUM development methodology
    * Expert or advanced level experience with non-core applications (ex. Orchestration, Discovery, Performance Analytics, etc.) and integrations

    Required Skills:

    * Experience leading or heavily supporting at least two full lifecycle ServiceNow Security Operations implementations
    * Minimum 2 years' experience with ServiceNow
    * Minimum 2 years' experience implementing ServiceNow ITOM solutions
    * ServiceNow Certifications for System Administrator (or commitment to attain these certifications within 90 days of hire date)
    * Excellent interpersonal, written and verbal communication skills
    * Understanding of Agile SCRUM development methodology

    Desired Skills:

    * ServiceNow Certified Implementation Specialist Certification for Security Operations and/or Vulnerability Response.
    * Knowledge of requirements capturing tools, ie. Jira.

    Ref: 52023_1653066929

    ServiceNow Developer

    USA, New York

    • Up to 140000 USD
    • Developer Role
    • Seniority: Mid-level

    Job description


    Involvement in all technical aspects of ServiceNow project and service delivery, including:

    Application UI Configuration and Customizations

    Workflow Configuration and Customizations using Flow Designer.

    Develop systems integrations and process automation.

    Ability to Demonstrate ServiceNow Platform as well as specific Modules to potential and existing customers

    Custom Application development

    Troubleshoot and Support ServiceNow based Applications and Systems

    Business Analysis, Sprint Planning, User Story Definition

    Drive continuous improvement of implementation methodology and service offerings

    Support sales of software and services through demonstrations and customer presentations

    Provide value-based assessments and requirement workshops to help the customer maximize business results from ServiceNow software.

    Prepare client facing and internal deliverables

    Work collaboratively as a key member of project delivery team

    Work collaboratively with both Technical and Non-technical Customers

    Be Professional and Courteous in all engagements


    Degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles

    Proven expertise and/or experience (1+ years) as a key ServiceNow technical resource leading the development of solutions in client environments

    IT Operations and IT Security experience is preferred.

    Certifications & Knowledge
    The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations.

    ServiceNow Accreditations and Certifications are a plus, specifically:

    ServiceNow CSA: Certified System Administrator

    Service Certified Application Developer

    Certified Implementation Specialist - Any Application

    Ref: BAB-07-07-21_1657181593

    ServiceNow Account Manager - Germany

    Germany, Hamburg

    • 45000 to 60000 EUR
    • Sales Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    Job Description

    In your function as ServiceNow Account Manager, you represent an important link in IT sales. This is a high-profile growth opportunity that demands a highly motivated individual with strong communications and organisational skills, who is eager to succeed and become part of a rapidly growing company

    Role & Responsibilities

    * Acquire new customers, convince them of our solutions and work out individual solutions for the customer
    * Maintain relationships with existing customers
    * Support us with your sales know-how
    * Responsible for continuous process and service optimisation

    Skills & Qualifications

    * Enjoys the challenge of sourcing new business
    * Passion to grow and succeed, through creation and execution of strategic sales plans to grow our sales and business on a whole
    * 2+ of sales experience, with a proven ability to grow existing business whilst hunting new business opportunities
    * Proven experience in new business sales, not just account management
    * Strong customer service ethics
    * Excellent verbal and written communication skills
    * Ideally has previous experience selling ServiceNow and understanding of licensing models

    What we can offer you:

    * Flexible working hours, including the possibility to work on the move
    * Remote working
    * Valuable ServiceNow Sales training's are offered

    If you're interested with in a ServiceNow Developer, Technical Consultant or Architect role and want to discuss this exciting opportunity further, please call Ben Austin-Blows on +44 (0) 2038266701. Alternatively, click apply or find me on LinkedIn.

    Ref: 30/06/2022_1656583221

    ServiceNow Service Delivery Consultant

    England, London, City of London

    • 50000 to 65000 GBP
    • Consultant Role
    • Skills: ServiceNow
    • Seniority: Junior

    Job description

    ServiceNow Service Delivery Consultant - Remote

    As a Service Delivery Consultant, you are engaged at the customer level in delivering support for ServiceNow through all phases of its lifecycle. You will have the opportunity to work across all business sectors with an array of customers as well as working with the wider Service Delivery team and key customer stakeholders in order to support, enhance (through development), manage and maintain a large number of ServiceNow environments.

    The Role:

    * Support high quality ServiceNow solutions, while providing advice and guidance on all matters relating to the Platform
    * Ensure adherence to coding and design standards, and provide technical hand-over documentation where required
    * Offer technical mentoring for areas of the Now Platform where you are considered an SME, to member of Service Delivery
    * Keep up to date with current and future functionality of the Now Platform in order to provide comprehensive responses to customer queries, and make suggestions around functionality adoption in relation to customer roadmaps and future plans
    * According to experience:

    * Provide technical design authority for enhancements being delivered under support contracts
    * Act as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice

    * Contribute to the development of technical procedures and standards
    * Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer where applicable
    * Regularly update technical knowledge by participating in internal and external training and certifications in line with documented career objectives and aspirations


    * 3+ years of experience in a Support or Technical Delivery role focused heavily if not entirely on the Now Platform
    * Excellent communication skills to bridge the gap between technical and non-technical stakeholders
    * Strong organisational skills, ability to work independently when needed and manage multiple work streams simultaneously
    * ServiceNow certified to the level of System Administrator and at least one CIS discipline

    ServiceNow Systems Manager Jobs

    At Nelson Frank we work with employers worldwide to source the latest ServiceNow Systems Manager jobs. We specialize exclusively in ServiceNow, so we’re familiar with the modules, products, and terminology of the technology so that we can better understand the ecosystem, as well as the needs of employers and candidates. Apply for one of our ServiceNow Systems Manager roles today.