Your current job search

Senior ServiceNow Developer / Architect

Brussels (Hybrid) | ⏳ 12-month contract

We are supporting a leading consultancy and an exciting client that is expanding their ServiceNow platform. This is a high-impact role for a Senior ServiceNow Developer / Application Architect to help shape architecture, lead ITSM, and support the rollout of new modules.

Key Focus

*

Application Architect role within ServiceNow
*

Expert-level ITSM (Incident, Problem, Change, Request, Knowledge)
*

ServiceNow architecture: CSDM, CMDB, scoped apps, integrations
*

Implementation of additional modules (Demand, Project, SecOps, HRSD)
*

Hands-on development, automation, integrations, and security as required

Skills

*

Expert: ServiceNow Application Architecture, ITSM, Platform Architecture
*

Working knowledge: Development (JavaScript, Glide), Flow Designer, IntegrationHub, REST/SOAP, MID Server, ATF, ACLs
*

Experience leading or supporting ServiceNow projects

Why Apply?

*

12-month contract with extension potential
*

High-visibility platform expansion
*

Opportunity to make a real impact in a growing ServiceNow environment

Please reach out to apply!

ServiceNow Lead

We're looking for a ServiceNow Team Lead who thrives on ownership, collaboration, and delivering real business value. In this role, you'll lead the design and delivery of ServiceNow solutions that help organisations modernise their operations, improve experiences, and achieve their strategic goals.

You'll act as a trusted advisor to clients, provide technical and delivery leadership to your team, and play a key role in shaping solution strategy-all while working on complex, high-impact engagements.

What You'll Do

Be a trusted client partner

*

Serve as the primary point of contact for key clients, building long-term, trusted relationships.
*

Understand client objectives and challenges, translating them into ServiceNow solutions that drive measurable outcomes.
*

Lead client workshops and steering meetings, confidently guiding decision-making and direction.

Lead solution design & delivery

*

Own the end-to-end design, development, and implementation of ServiceNow solutions.
*

Ensure solutions are scalable, secure, and aligned with ServiceNow best practices and client needs.
*

Oversee integrations with existing enterprise systems to deliver seamless, end-to-end workflows.

Drive successful delivery

*

Lead project planning, resourcing, and execution to deliver projects on time and within scope and budget.
*

Coordinate and inspire cross-functional teams of developers, engineers, and consultants.
*

Proactively manage risks and resolve challenges to keep delivery on track.

Provide technical leadership & innovation

*

Stay ahead of ServiceNow roadmap updates, emerging technologies, and industry trends.
*

Mentor and coach junior consultants, supporting their technical and professional growth.
*

Conduct technical reviews and assessments to identify optimisation opportunities and long-term improvements.

Communicate with clarity & confidence

*

Produce high-quality design documentation, implementation plans, and delivery reports.
*

Present solutions, recommendations, and outcomes to senior stakeholders with clarity and confidence.
*

Ensure knowledge is captured and shared to support continuous improvement.

What You'll Bring

Experience that makes a difference

*

7+ years' experience in IT consulting, including at least 3 years in a leadership or senior consulting role.
*

Proven success leading complex ServiceNow implementations from strategy through delivery.
*

Strong experience architecting and delivering ServiceNow solutions.

Certifications

*

ServiceNow Certified System Administrator (CSA)
*

At least two ServiceNow mainline certifications (e.g. ITSM, ITOM, HRSD, CAD, SPM, IRM)
*

Bonus: ServiceNow Certified Technical Architect (CTA)

**Be part of a forward-thinking environment as a Sr. Technical Consultant.**
We are seeking a skilled Sr. Technical Consultant with expertise in ServiceNow to enhance and streamline our IT Business Management (ITBM) processes. The ideal candidate will thrive in a collaborative setting and contribute to impactful projects that drive efficiency and innovation. A strong understanding of platform analytics, project management, and resource management will be crucial in ensuring the success of our initiatives.

**Key Responsibilities:**
- Design and implement solutions leveraging ServiceNow's ITBM capabilities, including Agile Development and Demand Management.
- Analyze and optimize platform analytics to provide actionable insights for decision-making.
- Collaborate with teams across various functions to manage projects, resources, and timecard processes effectively.
- Facilitate the creation and maintenance of the Alignment Planner Workspace for strategic planning and execution.
- Drive continuous improvement of collaborative work management practices and integrations across systems.

If you are a proactive professional with a passion for ITBM and a commitment to excellence, we encourage you to apply for this permanent Sr. Technical Consultant position. Join us in making a significant impact in a supportive and innovative environment where your contributions will be valued.

LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change

About the Role

We are looking for a skilled ServiceNow Business Analyst to join our team. In this role, you'll work closely with stakeholders, technical teams, and end users to gather requirements, define workflows, and ensure the successful delivery of ServiceNow solutions across ITSM, HRSD, ITAM, and CSM modules.

You will act as a bridge between business needs and technical implementation, helping organizations optimize processes, improve user experience, and achieve measurable outcomes.

Key Responsibilities

Requirements & Stakeholder Management

* Collaborate with business stakeholders to understand goals, challenges, and process requirements.
* Document functional and non-functional requirements clearly, including user stories, process flows, and acceptance criteria.
* Facilitate workshops, interviews, and feedback sessions to gather insights and validate requirements.

Process & Solution Analysis

* Analyze current business processes and identify opportunities for improvement.
* Define ServiceNow workflows and configurations that align with best practices for ITSM, HRSD, ITAM, and CSM.
* Support the design of forms, catalogs, service portals, dashboards, and reports.

Implementation Support

* Work closely with developers and technical teams to ensure requirements are understood and implemented correctly.
* Assist in testing activities, including functional testing, UAT, and defect resolution.
* Support deployment, training, and post-implementation adoption.

Reporting & Documentation

* Create clear and concise documentation for business processes, workflows, and system configurations.
* Define KPIs, metrics, and dashboards to measure process improvements and solution impact.
* Maintain knowledge repositories and provide guidance for future enhancements.

Required Skills & Experience

* ServiceNow Modules: Hands-on experience or strong knowledge of ITSM, HRSD, ITAM, and CSM.
* Business Analysis: Experience gathering requirements, documenting processes, and facilitating workshops.
* Process Knowledge: Understanding of ITIL principles and HR or customer service processes.
* Communication Skills: Ability to translate complex technical concepts into business-friendly language.
* Collaboration: Comfortable working with cross-functional teams, including developers, project managers, and stakeholders.
* Analytical Skills: Strong problem-solving abilities and attention to detail.

Desirable / Nice to Have

* ServiceNow certifications such as Certified System Administrator (CSA) or module-specific certifications (ITSM, HRSD, ITAM, CSM).
* Experience with ServiceNow reporting, dashboards, and Performance Analytics.
* Familiarity with agile delivery methodologies.
* Experience working with Nordic or European clients (optional if targeting Finland/Europe).

Education & Experience

* Bachelor's degree in IT, Business, or related field (or equivalent experience).
* 4-7 years' experience as a Business Analyst, preferably in IT or ServiceNow projects.

This role is ideal for candidates who can thrive in a collaborative environment and are eager to make a significant impact within their team. If you are ready to take on this exciting opportunity and contribute to the success of a forward-thinking organization, we invite you to apply today.

**Be part of a forward-thinking environment as a Sr. Technical Consultant.**
We are seeking a skilled Sr. Technical Consultant with expertise in ServiceNow to enhance and streamline our IT Business Management (ITBM) processes. The ideal candidate will thrive in a collaborative setting and contribute to impactful projects that drive efficiency and innovation. A strong understanding of platform analytics, project management, and resource management will be crucial in ensuring the success of our initiatives.

**Key Responsibilities:**
- Design and implement solutions leveraging ServiceNow's ITBM capabilities, including Agile Development and Demand Management.
- Analyze and optimize platform analytics to provide actionable insights for decision-making.
- Collaborate with teams across various functions to manage projects, resources, and timecard processes effectively.
- Facilitate the creation and maintenance of the Alignment Planner Workspace for strategic planning and execution.
- Drive continuous improvement of collaborative work management practices and integrations across systems.

If you are a proactive professional with a passion for ITBM and a commitment to excellence, we encourage you to apply for this permanent Sr. Technical Consultant position. Join us in making a significant impact in a supportive and innovative environment where your contributions will be valued.

LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change

Elevate your career as a ServiceNow CTA specializing in ITSM/ITOM. This permanent onsite role in Boston offers a unique opportunity to refine your expertise with leading-edge technologies.

As a critical member of the team, you will engage with ServiceNow products to enhance operational efficiencies and drive innovative solutions. This position is ideal for professionals seeking to make a significant impact in a collaborative environment that values diversity and encourages growth.

Key Responsibilities and Skills Required:
- Extensive experience with ServiceNow, specifically in ITSM and ITOM domains.
- Strong analytical and problem-solving skills to optimize business processes.
- Proven ability to create and maintain system documentation and workflows.
- Effective communication skills to present technical information to non-technical stakeholders.
- Experience with ITIL processes and best practices.

If you are passionate about leveraging your ServiceNow expertise to advance organizational objectives and contribute meaningfully to a supportive work culture, we encourage you to apply for this exciting opportunity. Join a forward-thinking organization that prioritizes inclusivity and professional development.

Job Title: ServiceNow Platform Owner
Location: London (Hybrid)
Employment Type: Permanent

Overview:

We are working with a growing consultancy that delivers services to multiple companies across its wider group. They are seeking an experienced ServiceNow Platform Owner to take full ownership of the ServiceNow platform, defining and delivering the platform strategy while ensuring it supports business growth across the organisation.

This is a senior role with responsibility for strategy, governance, financial management (P&L), vendor management, and the establishment of a ServiceNow Centre of Excellence (CoE).

Key Responsibilities:

*

Own and define the end-to-end ServiceNow platform strategy and roadmap
*

Act as the senior accountable owner for the ServiceNow platform across multiple business units
*

Establish and lead a ServiceNow Centre of Excellence (CoE), including standards, best practices, and governance
*

Own the ServiceNow P&L, including budgeting, forecasting, cost optimisation, and value realisation
*

Manage and govern third-party vendors and implementation partners
*

Oversee ServiceNow implementations, upgrades, and ongoing platform evolution
*

Define platform operating model, intake processes, prioritisation, and demand management
*

Ensure platform stability, scalability, security, and compliance
*

Engage senior stakeholders across the business to align ServiceNow capabilities with strategic objectives
*

Measure and report on platform performance, adoption, and ROI

Key Skills & Experience:

*

Proven experience in a ServiceNow Platform Owner, Product Owner, or Platform Lead role
*

Strong understanding of ServiceNow architecture, licensing, and commercial models
*

Experience owning budgets and P&L within a platform or product function
*

Demonstrated experience building and running a ServiceNow Centre of Excellence
*

Strong vendor and partner management experience
*

Experience delivering ServiceNow in a multi-entity or consultancy environment
*

Excellent stakeholder management skills, including engagement at executive level

Desirable:

*

ServiceNow certifications (CSA, CIS, or higher-level certifications)
*

Experience across multiple ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.)
*

Background in consulting or managed services environments
*

ITIL or similar service management qualifications

Why Join:

*

Opportunity to shape and own a strategic ServiceNow platform
*

High-visibility role with commercial accountability
*

Influence platform direction across multiple businesses
*

Work within a consultancy-style environment with strong growth ambitions

ServiceNow Platform Owner

Location: UK (Hybrid / Flexible)
Type: Permanent

We're working with a growing UK-based organisation that is investing heavily in its ServiceNow platform and sees it as a strategic enabler across the business. They are looking to appoint a ServiceNow Platform Owner to take end-to-end ownership of the platform, drive adoption, and shape how ServiceNow is used now and in the future.

This role combines hands-on platform involvement with strong stakeholder engagement, offering real influence over roadmap, priorities, and value delivery.

Key Responsibilities

*

Own the ServiceNow platform strategy, roadmap, and ongoing development
*

Act as the primary point of contact for ServiceNow across the organisation
*

Work closely with business stakeholders to understand needs and translate them into platform solutions
*

Drive adoption and expansion of ServiceNow capabilities across multiple functions
*

Provide governance around platform usage, standards, and best practice
*

Oversee enhancements, upgrades, and integrations
*

Balance strategic ownership with hands-on configuration and optimisation where required
*

Manage relationships with implementation partners and vendors
*

Ensure the platform delivers measurable business value

Skills & Experience

*

Strong experience working with ServiceNow in a platform ownership, product owner, or lead role
*

Broad understanding of ServiceNow modules (e.g. ITSM, ITOM, HRSD, CSM or similar)
*

Experience engaging and influencing senior stakeholders
*

Comfortable operating in a hands-on capacity as well as at a strategic level
*

Ability to champion ServiceNow and promote its value across the business
*

Experience working in growing or transforming organisations is highly desirable
*

ServiceNow certifications are a plus, but not essential



Please click apply to find out more!

Job Title: ServiceNow Technical Consultant
Location: London (Hybrid/Remote options depending on client needs)
Contract Length: 6-12 Months

Overview:
We are seeking an experienced ServiceNow Technical Consultant to support the delivery of ServiceNow implementations and enhancements across one or more client engagements. This role will suit a hands-on consultant who can work across the full delivery lifecycle, from design through to build and deployment.

Key Responsibilities:

*

Design and deliver technical ServiceNow solutions aligned to client requirements
*

Configure and customise the ServiceNow platform, including workflows, business rules, client scripts, UI policies, and integrations
*

Provide technical leadership and guidance during implementations and upgrades
*

Translate functional requirements into robust technical designs
*

Build and support integrations using REST/SOAP APIs and middleware where required
*

Ensure solutions adhere to ServiceNow best practices and platform standards
*

Support testing, UAT, deployment, and post-go-live activities
*

Troubleshoot and resolve complex technical issues
*

Produce technical documentation and contribute to knowledge sharing

Key Skills & Experience:

*

Strong hands-on experience as a ServiceNow Technical Consultant or Senior Developer
*

In-depth knowledge of ServiceNow architecture and scripting (JavaScript)
*

Experience across one or more ServiceNow modules (e.g. ITSM, ITOM, HRSD, CSM)
*

Proven experience delivering ServiceNow implementations in client-facing environments
*

Experience with integrations, data migration, and platform configuration
*

Comfortable working autonomously in a contract role

Desirable:

*

ServiceNow certifications (CSA, CAD, CIS)
*

Consulting or systems integrator background
*

Experience working in Agile delivery environments
*

Previous contract experience

Start Date: ASAP (or flexible for the right candidate)

**ServiceNow - Sr.Business Process Consultant - RISK**

Join a dynamic team working to enhance organizational effectiveness through innovative risk management and compliance solutions. As a Senior Business Process Consultant, you will play a crucial role in improving processes around Risk Management, Audit Management, and Policy & Compliance. This opportunity is ideal for an experienced professional who thrives in a collaborative environment and is passionate about driving change.

**Key Responsibilities:**

* Lead the implementation and optimization of ServiceNow solutions for:
* - Risk Management
- Audit Management
- Policy & Compliance
* - Collaborate with cross-functional teams to design and execute strategies for Business Continuity Management (BCM) and Privacy Management.
* - Manage Continuous Authorization Management (CAM) and Third Party Risk Management (TPRM) initiatives effectively.
* - Oversee integrations with existing tools and systems to streamline processes and improve data flow.
* - Mentor junior consultants and contribute to the team's knowledge base and best practices.

We welcome applications from candidates who possess a strong technical background and are eager to make a genuine impact in risk and security operations. If you are ready to take on this enriching role and contribute to our team's success, please submit your application.

LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change