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Test Manager & Lead

I'm currently working with a client who have had a transformation programme to deliver organisational change through the implementation and adoption of revised methodology, processes and tools for Financial Audit. This role combines the responsibilities of a Test Manager and that of Test Lead assigned to specific projects, you must have proven test management experience with both waterfall & agile methodologies whilst working within mixed teams to achieve common goals.

Job Responsibilities:

Test Manager (50% of role)

The Test Manager takes ownership for establishing policy for the test team and setting the testing strategy. At this level, you: will own continuous improvement, research new technology and new techniques to implement change, will make important decisions, will build the QAT community and provide organisational leadership, may advocate test capabilities both internally and outside of government and make sure that teams have the right capabilities.

* Functional testing - The design and execution of a wide range of testing techniques and the communication of test results to both technical and non-technical stakeholders. Make decisions on the environment for testing and coach others. Identification of defects, alerting the business to them, help with prioritisation of them based on defect severity.
* Non-functional testing - Knowledge of non-functional testing techniques. Experience in execution of non-functional test scenarios and identify defects. Run non-functional tests others have written and know the processes to do so. Understand a range of standard nonfunctional testing techniques.
* Technical breadth - Have a good working knowledge of different tools and techniques and can train others. Advise others on testing techniques and frameworks. Experience in how to research, plan and train others within the team. Stay abreast of industry developments to make cost-effective use of new and emerging tools and technologies, particularly automation.
* Test analysis - Think creatively, ask the right questions and critically evaluate and communicate findings to a larger team. Experienced in leading investigative work into problems and opportunities in existing processes. Drive the collection of information and creation of recommendations for improvements. Absorb large amounts of conflicting information and use it to determine solutions.

Test Lead (50% of role)

* Functional testing - Analyse changes to the development of products and services and plan design. Know how to run and manage appropriate tests to ensure that requirements have been fully met. Understand and can identify the most effective techniques, data sets and tools to use. Communicate defects or trends clearly to software developers, outlining how defects are identified and the possible causes. Design, or provide assurance for, appropriate risk-based end-to-end system integration test models.
* Non-functional testing. Know how to analyse changes to or the development of products and services. Plan design in a non-functional environment. Run and manage appropriate non-functional tests to ensure that requirements have been fully met. Understand and can identify the most effective techniques, data sets and non-functional testing tools. Communicate defects or trends clearly to software developers, outlining how defects are identified and possible causes. Design or provide assurance for appropriate risk-based endto-end system integration test models.
* Technical breadth. Know how to use a range of contemporary technologies including cloud platforms, open source and 'aaS' services to better enable and enhance the delivery of QAT services. Stay abreast of industry developments to make cost-effective use of new and emerging tools and technologies, particularly automation. Use a breadth of knowledge from across the wider technology and digital professions, strengthening the effective delivery of services. Relevant professional awareness, which may include architecture, continuous integration and deployment, coding or scripting languages.
* Test analysis. Experience at visualising, articulating and solve complex problems and concepts. Make disciplined decisions based on available information. Apply logical thinking and gather and analyse information using a range of tools and techniques. Know how to use data to formulate both short-term and long-term strategic plans, identify and analyse options, and assess feasibility and operational impact. Ensure that the business solution aligns with the vision, mission, objectives, strategy and the business and user needs. Identify and recognise a viable solution or control.

ServiceNow Lead Consultant - £75,000 - Fully Remote

I am currently working with a Elite ServiceNow partner who are looking for a ServiceNow Lead Consulting who will be acting as a ServiceNow Business Analsyt, they use the experience from hundreds of enterprise deployments of the Now Platform to help customers achieve successful transformation outcomes

Lead Consultants within the current team:

* Have the authority to lead, support and add value to customers as they move through their ServiceNow lifecycle
* Advise and design ServiceNow solutions to customer specifications, working closely with Technical Specialists and Project Managers
* Report to the Head of Lead Consulting but are expected to prioritise their own work and ensure tasks are completed within agreed timescales
* Contribute or lead internal ServiceNow communities to share knowledge on platform capabilities

Responsibilities:

Providing advice and guidance to the customer on the best approaches for implementing ServiceNow in terms of:

* ITIL best practice
* ServiceNow best practice
* Industry trends and use of ServiceNow
* Providing business analysis to understand and document customer requirements
* Conduct process workshops to:
* Establish current customer requirements and review any solutions already considered to meet the customer's business needs
* Finalise the requirements and agree the best approach for subsequent implementation of ServiceNow

On smaller projects, where a separate Project Manager has not been assigned, is also responsible for:

* Managing project tasks and timelines
* Project progress meetings with the customer
* Providing a single point of contact between the customer and internal resources
* Working closely with the Technical Consultants, responsible for the delivery of the solution, to ensure that what they deliver meets the requirements confirmed with the customer
* Adopting and conforming to company standards and policies
* Leading Sprint review "show and tell" workshops.
* Executing the functional testing prior to UAT, leading UAT review meetings, and supporting go-live and early life support. Working with the Project Manager on the sales to delivery handover
* Participating in internal ServiceNow communities and other knowledge sharing activities.

* Oversee and support a large-scale project to implement ServiceNow platform
* Develop relevant project management documentation to properly support the project from start to finish (project charters, project schedules, risk registers, etc.)
* Lead project meetings; follow up on direction, action items, questions, documentation, etc.
* Work with both internal and client resources to assign tasks, manage expectations and ensure timely deliverables
* Record detailed customer requirements, constraints, and assumptions with stakeholders in order to establish the project deliverables using various requirement gathering techniques
* Identify and mitigate project risk impacts on the project

Develops and delivers a set of proprietary applications built on the ServiceNow platform and available to customers via the ServiceNow Store. The developer's primary role helps customers download, install, and set up the applications in the customer's ServiceNow instance.

ServiceNow developers applying for this role do not need experience with ServiceNow applications. Our most successful developers have 1 -5 years' experience working on the ServiceNow platform across PPM, SLM, SAM, HAM, ITBM, SPM, CMDB, and similar modules. Typically experience with two or more modules is beneficial as it exposes candidates to variations of the ServiceNow platform.



Preferred Experience:

* ServiceNow Certified System Admin
* Have knowledge in GlideRecord
* Perform basic tasks; create tables, import data, transform maps, form etc.
* Be able to create business rules, UI actions, script include, functions, UI policies, notifications
* Provide technical feasibility of request
* Be able to troubleshoot code
* ServiceNow report experience
* Workflow experience (preferred)
* Performance analytics (preferred)

Role & Responsibilities

* Development of digital solutions for our customers based on ServiceNow
* Advice to customers in the ServiceNow modules
* Analysis of customer requirements
* Creation of user stories based on customer requirements
* Creation of process documentation
* Conduct customer workshops and training
* Support and participation in pre-sales and customer workshops

Skills & Qualifications

* Minimum 3 years ServiceNow development experience
* ServiceNow implementation experience
* Understanding of project life-cycle along with Agile/Scrum working styles
* High level Javascript experience
* ITOM, HR, CSM, and Custom Apps experience highly desired

The ServiceNow Principal Technical Consultant (PTC) is the functional and technical expert of a customer engagement team, consulting with customers and configuring the ServiceNow platform based on configuration best practices, all with the goal of accelerating and driving customer business outcomes. They will be a technical lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes.



Position Responsibilities:

* Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
* Advise customers in their efforts to take advantage of the ServiceNow platform in their efforts to improve their business processes
* Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
* Draft technically focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
* Guides and provides ad-hoc oversight/training for the customer's future system administrators
* Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
* Provide technical expertise in how to best support ServiceNow best practices focused on configuration vs. customization
* Develop required integration components (SSO, LDAP, etc.) with multiple systems
* Develop required portal components
* Promote continuous improvement practices for delivery/engagement materials
* Provide training and mentoring to other members of the Delivery team upon request

Requirements

* Excellent communication skills and a strong personal commitment to quality service
* The ability to work independently and with a team
* Ability to work remotely and with remote resources as needed
* Ability to work with different personalities with varied skill levels
* Ability to understand and implement complex end-user requirements
* Ability to effectively organize work across multiple projects
* 5+ years of experience implementing, configuring, and customizing ServiceNow
* Bachelor's Degree or equivalent work experience
* Minimum of 4 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)

Benefits

* Work from Home Options
* Custom Training & Development Programs
* Competitive Paid Time Off Benefits
* Competitive Salary & Incentive Compensation Program
* Healthcare Plan (Medical, Dental & Vision)
* 401(k) with Employer Match
* Life Insurance (Basic, Voluntary & AD&D)

Main Responsibilities

* Provide hands-on development to include creation, configuration, and customization of patterns, Discovery Schedules, Event rules, application fields, from design, business rules, client scripts, user roles and groups, access controls, and more on the various system applications
* Develop integrations to existing IT Operations Management tools using ServiceNow workflows, scripting, and web services/REST APIs as required.
* Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, and application management tools using off-shelf plugins and API methods.

Must live in the US
Must have US work authorization
(no sponsorship offered)

Must have ITOM experience

Role: Project Portfolio Manager - Digital Services
Salary: £55,000 -65,000
Location: Full-Remote (Occasional travel into the London office)

More information:

The Portfolio Manager will be responsible for overseeing current and in-coming IT project work items within Digital Services (DS), and act as a team leader/performance coach for the Project Delivery team.

The PM will track and maintain project management methodologies whilst leading a team of Project Delivery Managers that are assigned to key project engagements.

Focus areas are:
* Triaging project requests from the business and internally within Digital Services
* Project management methodologies and providing guidance
* PMO duties and project governance
* Project tracking and monitoring
* Reviewing project prioritisation
* Reviewing resource capacity
* Performance coach with line management responsibilities



If you want to find out more information, please reach out to d.landi-scarpato@nelsonfrank.com

Missions :

Organisation des ateliers

Recueil des besoins

Accompagnement des clients dans leur réflexion

Aider et accompagner les équipe techniques



Profils recherché

Bonne connaissance ITSM / ITIL

Connaissance de la solution ServiceNow

Connaissance et expérience préalable avec d'autres solutions appréciés.

Capacité à exprimer efficacement des concepts techniques complexes, tant à l'oral qu'à l'écrit

Être curieux(se)




Pourquoi les rejoindre



* Grande entreprise très Tech
* Forte communauté autour de ServiceNow avec des temps prévus pour partager les expériences, pour la veille technologique, la présentation de sujets particulier, l'accompagnement des carrières.
* Partenaire historique ServiceNow
* Grand projets de transformation digital international
* Grande mobilité en interne, multitudes de possibilités
* Bon système de formations et de certifications
* Salaire compétitif et bon package
* Manager pour la majorité issu de la technique, ils connaissent les problématiques des consultants
* Bon accompagnement des collaborateurs
* Evolution professionnelle vers des postes variés de chef de projets, manager, consultant fonctionnel, directeur de projets .
* Accord TT 3 jours/ semaine

Secret Cleared ServiceNow Platform Developer - Remote/In Office - $85/hr



Requirements:

-Must have secret clearance

-3 years of ServiceNow Platform Development experience or more

-1 to 2 year contract

-Partner Organization - must have client-facing skillset

Proficiencies:

Implementations of multiple ServiceNow Applications and AppDev, Experience moving update sets, Active Directory Integrations, Workflow skills, Knowledge of client-side & service side scripting, client-facing skills



Please contact me at n.emiliozzi@nelsonfrank.com to set up a first initial screening or for questions on the role.