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ServiceNow Configuration Manager - Full Time
Location: Full-Remote (10% travel to London)
Salary: £55,000 - £65,000 per annum

I am currently looking for a Configuration Manager that would be responsible for defining and managing the Service Configuration Management practice and ensuring integration with the other IT Service Management practices such as Incident, Problem, Change and Release Management.

You would be required to run workshops, engage with stakeholders, and manage day to day activities. You preferably hold ServiceNow, ITIL and/or ITSM certifications.

If you want to find out more information, please reach out on 02038266694 or on d.landi-scarpato@nelsonfrank.com

Responsibilities
We are looking for a Program/Project Manager local to the Washington DC area that will be responsible for the planning, organizing, and overseeing the completion of ServiceNow implementation projects to help ensure they are completed on time, on budget, and within scope. This is a hybrid position with 1 day in the office required. Program and project management work will include, but is not limited to the following:

* Coordination with mission and business stakeholders in gathering and analyzing data to develop business, functional, and technical requirements and with a cross‐functional team information technology stakeholders and other contractors.
* Support project planning efforts, including any or all of the following:

* Program / Project request intake;
* Program / Project requirements development;
* Program / Project scope definition;
* Pre-planning cost estimation; and
* Out-year strategic planning and project strategic alignment support.

* Ensuring the delivery and maintenance of all requisite project documentation in accordance with the SDLC and client policies.
* Ensuring project teams adhere to the project charter and plan, WBS, and schedule to actively manage projects, expectations, and outcomes.
* Developing and maintaining program/project charters, project management plans, risk matrices, action item trackers, meeting minutes, lessons learned and post implementation review presentations / reports for all assigned projects.
* Building program/project schedules and maintaining all project schedules, including weekly project schedule updates and status reporting in accordance with client policies.
* Performing other program/project management activities, including but not limited to:
* Risk and Issue Management
* Stakeholder Management
* Scope Management
* Resource Management
* Schedule Management
* Action Item Management
* Program/Project performance management (via program/project metrics)
* Cost and Budget Management
* Transition to Operations and Maintenance Support
* Project Requirements Management and Support

Required Skills

* PMP certification preferred
* Government contracting experience
* ServiceNow experience preferred
* Work may be performed remotely, but must be open to being on client/Bravium office as needed
* Minimum seven (7) years of project experience or Agile experience in the government environment
* Five (5) years of project management experience or Agile experience in the government environment
* Experience with MS Project
* Excellent project management skills across a wide range of information technology projects
* Strong communication, coordination, questioning, and analytical skills
* Ability to build strong relationships at all levels of the business
* Ability to demonstrate a how to develop and build a clear understanding of the 'big picture' requirements and how they tie in with other projects and programs of work
* Good technical understanding of the customer facing information technology services
* Good technical understanding of information technology systems
* Calm and objective approach when under pressure



*One day a week in office is required - office is in Rockville, MD*

Configuration Manager | ServiceNow | Remote | Outside-IR35



Role: Configuration Manager

Key skills: ServiceNow

Duration: 6-Months

Rate: £500pd

Location: London

Working model: Remote

The Sr. ServiceNow Developer reports to the Manager - Technical Architect - ServiceNow.

It is expected that this role may require infrequent travel both nationally and internationally (max 10%).

If you join our team, you'll enjoy:

* Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

* Continuous professional growth and leadership opportunities.

* Health, wellness, and financial benefits to offer peace of mind to you and your family.

* World-class facilities and the technology you need to thrive - in our offices or yours. Responsibilities Include, but not limited to:

* Implement ServiceNow platform capabilities specifically the ITAM, ITSM, ITOM and SecOps modules including leading customer workshops and technical sessions, form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations.

* Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer.

* Mentor and provide guidance to other developers within the team

* Identify potential "problem" areas within customer ServiceNow environments and provide consultative resolutions.

* Keeps up to date with industry trends and new ServiceNow offerings to maximize value received from the platform.

* Complete all work within agreed timescales and KPI's.

* See themselves as part of the greater whole in meeting and exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM.

* Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations.

* Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle - from licensing to purchasing to deployment to decommissioning.



Qualifications

* Candidates will hold a Bachelor's Degree or equivalent experience

* Minimum of having led and delivered 4 ITAM, ITOM, or ITSM implementations

* Minimum 5 years holding a position configuring and customizing ServiceNow environments

* Minimum of 5 years of experience with common web technologies and networking (e.g. XML, JSON, AJAX, CSS, etc.) * Experience implementing, configuring, and customizing ServiceNow including experience with common web technologies and networking (e.g. XML, JSON, AJAX, CSS, etc.).

ServiceNow Project Manager - £75,000 per annum - Remote (UK based)

I'm currently searching for a ServiceNow Project Manager to join a young ServiceNow Partner who are going through their growth stage. They're looking for somebody who is experienced with ServiceNow and are confident leading projects themselves.

Responsibilities:

* Leading ServiceNow projects
* Regularly communicate with the wider team both internally and externally to ensure timeframes are adhered to
* Work well with others, especially members of the technical team such as Architects to make sure technical plans and roadmaps are produced
* Manage project budgets
* Draft project documentation

Skills and Experience:

* 4 years experience managing projects, ideally in a ServiceNow environment
* Strong leadership skills
* Great abilty to communicate with stakeholders at all level
* Understanding of ITIL Processes
* Excellent communication skills

For more info reach out on b.preston@nelsonfrank.com

Job Description

My client are a leading ServiceNow partner in the Netherlands and as their customer base increases, so does their resource needs! They are looking for a number of Project Managers in the Netherlands to work on a remote basis (MUST BE BASED IN NETHERLANDS)

Role & Responsibilities

* Single point of contact during a ServiceNow implementation
* Identify up-sell opportunities and engage sales & pre-sales teams
* Identify opportunities to provide maximum added value to the customer
* Leading a project team
* Plan and deliver project kick-off meetings

Skills & Qualifications

* ServiceNow experience (at least 2 years)
* Experience managing multiple projects
* Excellent communication skills (both written and verbal)
* Global roll-out experience
* Fluency in German and English

Benefits

* Chance to join a global strategic consultancy partner
* Bonus based on company performance
* Modern laptop
* Flexible work environment in modern offices
* Modern, flexible and multicultural workplace
* A challenging position with lots of room to grow

Please don't hesitate to reach out for more details - b.blows@nelsonfrank // +31 (0) 20 241 8516 or apply to this advert!

Configuration Manager (ServiceNow) - Full Time
Location: Full-Remote (10% travel to London)
Salary: £55,000 - £65,000 per annum

You will help manage my client's (CMDB) and ensuring compliance of Configuration Management processes and policies. You will work with team members across different departments to update the CMDB for any changes to assets. You are a promoter of the Change Management procedures, ensuring all changes are complete and accurate and proper approval processes are followed

If you want to find out more information, please reach out on 02038266694 or on d.landi-scarpato@nelsonfrank.com

ServiceNow Technical Consultant - Full-Time (New Opportunity!)

Client: Boutique Consultancy

Location: Full Remote (some travel across the UK)
Salary: £65,000 -£80,000 (DOE)

Requirements:
-At least 3-5 years of ServiceNow design and development experience.
-Experience beyond ITSM into ITOM, Project Portfolio Management, HR Management.
- Ideally coming from a consulting background with strong stakeholder management experience.

If you want to find out more information, please contact me on 02038266694 or on d.landi-scarpato@nelsonfrank.com

Any 4 year ServiceNow Developers with custom applications experience are encouraged to apply!

Typical responsibilities include:

* Proven experience as a key technical resource leading the development of solutions in client environments.
* Provide technical leadership and training, perform peer code reviews and ensure the ServiceNow team follows development best-practices
* Experience with implementation of Service Now, working with all core ITSM processes, as well as Discovery, Orchestration, App Creator, Demand Management, Project Management, Performance Analytics and other applications as they relate to ServiceNow
* Experience developing custom business applications on ServiceNow platform
* Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades
* Create and maintain API and data integration processes between ServiceNow and other services.
* Generate operational reports and KPI analysis as needed
* Prepare client facing and internal deliverables that are technology related
* Transform functional requirements into detailed technical designs that represent actionable development tasks
* Maintain production system reliability through utilization of change management process
* Monitor health, usage and overall compliance of the application
* Perform version upgrades and install patches
* Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces and any other customization required to support client processes
* Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes and performing root cause analysis

Qualifications

* Bachelor's degree in Computer Science, MIS or Business-related discipline
* 4+ years of hands-on experience as ServiceNow Developer or ServiceNow Implementation Specialist
* Strong communication skills (oral and written)
* Certified ServiceNow Application Developer - or the ability to complete within 60 days of hire
* Certified in Scaled Agile Framework (SAFe) - or the ability to complete within 60 days of hire
* Experience developing and implementing systems using Agile/Scrum methodology
* Experience with ITIL Service Management processes. ITIL Foundations certification preferred.
* Experience with web technologies such as DHTML, CSS, AJAX, XML, HTTP
* Experience with Server-side technologies such as Rino, Jelly
* Experience with Database technologies such as JDBC, SQL
* Previous experience configuring and customizing all aspect of ServiceNow - UI Actions, UI Policy, UI Pages, Business Rules, Client Scripts, Include Scripts, Catalog Client Scripts, Catalog UI Polices, Email Scripts, Scripted Web Services, Rest and SOAP web services, Roles / Groups to name a few
* Must be eligible to meet government eligibility requirements including public trust clearance
* Must pass a background check and drug test

ServiceNow Configuration Manager - £65,000 - Remote (UK Based)

I'm currently working with a ServiceNow Partner who are looking to hire a ServiceNow Configuration Analyst/Manager into their Service Configuration Management practice to ensure integration's with other ITSM practices such as Incident, Problem, Change and Release Management.

Responsibilities:

* Managing the day to day activities of the practice, including establishing priorities and work assignments
* Tracking compliance to policies and procedures and resolving / escalating any compliance issues
* Facilitating Configuration Management audits
* Regularly review discovery output to ensure data accuracy and completeness in the CMDB
* Mentoring the organization on Configuration Management services, concepts, policies and procedures
* Providing and approving all requirements, use cases, user stories, etc. in support of new or improving functionality
* Configure and generate reports for different stakeholders, providing key insights into the status and health of the CMDB

Skills and Experience:

* 4 years experience working with ServiceNow or a similar ITSM platform
* Strong analytic ability, and capable of investigating and troubleshooting issues independently
* Strong understanding of ITIL - preferably qualified
* Experience with Discovery and/or Service Maps