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For Permanent and Contract, Systems Manager

    Test Manager/Lead

    England, London, City of London

    • £60,000 to £70,000 GBP
    • Support Role
    • Skills: Test Manager
    • Seniority: Senior

    Job description

    Test Manager & Lead

    I'm currently working with a client who have had a transformation programme to deliver organisational change through the implementation and adoption of revised methodology, processes and tools for Financial Audit. This role combines the responsibilities of a Test Manager and that of Test Lead assigned to specific projects, you must have proven test management experience with both waterfall & agile methodologies whilst working within mixed teams to achieve common goals.

    Job Responsibilities:

    Test Manager (50% of role)

    The Test Manager takes ownership for establishing policy for the test team and setting the testing strategy. At this level, you: will own continuous improvement, research new technology and new techniques to implement change, will make important decisions, will build the QAT community and provide organisational leadership, may advocate test capabilities both internally and outside of government and make sure that teams have the right capabilities.

    * Functional testing - The design and execution of a wide range of testing techniques and the communication of test results to both technical and non-technical stakeholders. Make decisions on the environment for testing and coach others. Identification of defects, alerting the business to them, help with prioritisation of them based on defect severity.
    * Non-functional testing - Knowledge of non-functional testing techniques. Experience in execution of non-functional test scenarios and identify defects. Run non-functional tests others have written and know the processes to do so. Understand a range of standard nonfunctional testing techniques.
    * Technical breadth - Have a good working knowledge of different tools and techniques and can train others. Advise others on testing techniques and frameworks. Experience in how to research, plan and train others within the team. Stay abreast of industry developments to make cost-effective use of new and emerging tools and technologies, particularly automation.
    * Test analysis - Think creatively, ask the right questions and critically evaluate and communicate findings to a larger team. Experienced in leading investigative work into problems and opportunities in existing processes. Drive the collection of information and creation of recommendations for improvements. Absorb large amounts of conflicting information and use it to determine solutions.

    Test Lead (50% of role)

    * Functional testing - Analyse changes to the development of products and services and plan design. Know how to run and manage appropriate tests to ensure that requirements have been fully met. Understand and can identify the most effective techniques, data sets and tools to use. Communicate defects or trends clearly to software developers, outlining how defects are identified and the possible causes. Design, or provide assurance for, appropriate risk-based end-to-end system integration test models.
    * Non-functional testing. Know how to analyse changes to or the development of products and services. Plan design in a non-functional environment. Run and manage appropriate non-functional tests to ensure that requirements have been fully met. Understand and can identify the most effective techniques, data sets and non-functional testing tools. Communicate defects or trends clearly to software developers, outlining how defects are identified and possible causes. Design or provide assurance for appropriate risk-based endto-end system integration test models.
    * Technical breadth. Know how to use a range of contemporary technologies including cloud platforms, open source and 'aaS' services to better enable and enhance the delivery of QAT services. Stay abreast of industry developments to make cost-effective use of new and emerging tools and technologies, particularly automation. Use a breadth of knowledge from across the wider technology and digital professions, strengthening the effective delivery of services. Relevant professional awareness, which may include architecture, continuous integration and deployment, coding or scripting languages.
    * Test analysis. Experience at visualising, articulating and solve complex problems and concepts. Make disciplined decisions based on available information. Apply logical thinking and gather and analyse information using a range of tools and techniques. Know how to use data to formulate both short-term and long-term strategic plans, identify and analyse options, and assess feasibility and operational impact. Ensure that the business solution aligns with the vision, mission, objectives, strategy and the business and user needs. Identify and recognise a viable solution or control.

    ServiceNow Business Analyst

    England, London, City of London

    • £65,000 to £75,000 GBP
    • Business / Systems Analyst Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Lead Consultant - £75,000 - Fully Remote

    I am currently working with a Elite ServiceNow partner who are looking for a ServiceNow Lead Consulting who will be acting as a ServiceNow Business Analsyt, they use the experience from hundreds of enterprise deployments of the Now Platform to help customers achieve successful transformation outcomes

    Lead Consultants within the current team:

    * Have the authority to lead, support and add value to customers as they move through their ServiceNow lifecycle
    * Advise and design ServiceNow solutions to customer specifications, working closely with Technical Specialists and Project Managers
    * Report to the Head of Lead Consulting but are expected to prioritise their own work and ensure tasks are completed within agreed timescales
    * Contribute or lead internal ServiceNow communities to share knowledge on platform capabilities


    Providing advice and guidance to the customer on the best approaches for implementing ServiceNow in terms of:

    * ITIL best practice
    * ServiceNow best practice
    * Industry trends and use of ServiceNow
    * Providing business analysis to understand and document customer requirements
    * Conduct process workshops to:
    * Establish current customer requirements and review any solutions already considered to meet the customer's business needs
    * Finalise the requirements and agree the best approach for subsequent implementation of ServiceNow

    On smaller projects, where a separate Project Manager has not been assigned, is also responsible for:

    * Managing project tasks and timelines
    * Project progress meetings with the customer
    * Providing a single point of contact between the customer and internal resources
    * Working closely with the Technical Consultants, responsible for the delivery of the solution, to ensure that what they deliver meets the requirements confirmed with the customer
    * Adopting and conforming to company standards and policies
    * Leading Sprint review "show and tell" workshops.
    * Executing the functional testing prior to UAT, leading UAT review meetings, and supporting go-live and early life support. Working with the Project Manager on the sales to delivery handover
    * Participating in internal ServiceNow communities and other knowledge sharing activities.

    CSM Principal Technical Consultant - ServiceNow

    USA, Texas, Dallas

    • $160,000 to $180,000 USD
    • Consultant Role
    • Seniority: Senior

    Job description

    The ServiceNow Principal Technical Consultant (PTC) is the functional and technical expert of a customer engagement team, consulting with customers and configuring the ServiceNow platform based on configuration best practices, all with the goal of accelerating and driving customer business outcomes. They will be a technical lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes.

    Position Responsibilities:

    * Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
    * Advise customers in their efforts to take advantage of the ServiceNow platform in their efforts to improve their business processes
    * Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
    * Draft technically focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
    * Guides and provides ad-hoc oversight/training for the customer's future system administrators
    * Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
    * Provide technical expertise in how to best support ServiceNow best practices focused on configuration vs. customization
    * Develop required integration components (SSO, LDAP, etc.) with multiple systems
    * Develop required portal components
    * Promote continuous improvement practices for delivery/engagement materials
    * Provide training and mentoring to other members of the Delivery team upon request


    * Excellent communication skills and a strong personal commitment to quality service
    * The ability to work independently and with a team
    * Ability to work remotely and with remote resources as needed
    * Ability to work with different personalities with varied skill levels
    * Ability to understand and implement complex end-user requirements
    * Ability to effectively organize work across multiple projects
    * 5+ years of experience implementing, configuring, and customizing ServiceNow
    * Bachelor's Degree or equivalent work experience
    * Minimum of 4 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)


    * Work from Home Options
    * Custom Training & Development Programs
    * Competitive Paid Time Off Benefits
    * Competitive Salary & Incentive Compensation Program
    * Healthcare Plan (Medical, Dental & Vision)
    * 401(k) with Employer Match
    * Life Insurance (Basic, Voluntary & AD&D)

    ServiceNow Systems Manager Jobs

    At Nelson Frank we work with employers worldwide to source the latest ServiceNow Systems Manager jobs. We specialize exclusively in ServiceNow, so we’re familiar with the modules, products, and terminology of the technology so that we can better understand the ecosystem, as well as the needs of employers and candidates. Apply for one of our ServiceNow Systems Manager roles today.