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Senior ServiceNow Developer / Architect

Brussels (Hybrid) | ⏳ 12-month contract

We are supporting a leading consultancy and an exciting client that is expanding their ServiceNow platform. This is a high-impact role for a Senior ServiceNow Developer / Application Architect to help shape architecture, lead ITSM, and support the rollout of new modules.

Key Focus

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Application Architect role within ServiceNow
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Expert-level ITSM (Incident, Problem, Change, Request, Knowledge)
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ServiceNow architecture: CSDM, CMDB, scoped apps, integrations
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Implementation of additional modules (Demand, Project, SecOps, HRSD)
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Hands-on development, automation, integrations, and security as required

Skills

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Expert: ServiceNow Application Architecture, ITSM, Platform Architecture
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Working knowledge: Development (JavaScript, Glide), Flow Designer, IntegrationHub, REST/SOAP, MID Server, ATF, ACLs
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Experience leading or supporting ServiceNow projects

Why Apply?

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12-month contract with extension potential
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High-visibility platform expansion
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Opportunity to make a real impact in a growing ServiceNow environment

Please reach out to apply!

Elevate your career as a Senior Manager in ServiceNow HRSD Strategy and make a meaningful impact in HR service delivery.

This permanent, hybrid role offers an exciting opportunity to collaborate with cross-functional teams while leveraging your expertise in ServiceNow and HRSD. You will play a critical role in shaping HR service strategy and enhancing employee experiences through innovative solutions.

Key responsibilities and skills required include:

- Proven experience with ServiceNow and SNow HRSD implementations.
- Strong background in IT management and service delivery!
- Ability to manage projects and programs effectively, ensuring on-time delivery and stakeholder satisfaction.
- Excellent collaboration and communication skills to engage with diverse teams.
- Strategic thinking with a focus on continuous improvement and innovation in HR services.

We encourage candidates who are ready to drive transformative change in HR service management to apply for this role. In addition to fostering a culture of inclusivity, we offer core benefits such as medical insurance and a dental plan. This opportunity is perfect for those seeking to advance their career in a supportive environment that values diverse perspectives.

Elevate your career as a Senior Manager, ServiceNow HRSD Strategy, where your expertise will drive impactful transformation in HR service delivery.

This permanent, hybrid role (4 days on site) is ideal for a strategic leader with a strong background in ServiceNow and HRSD. You will play a crucial role in optimizing service management processes and enhancing employee experiences through innovative solutions.

Key skills required:
- Extensive experience with ServiceNow and HRSD
- Proven ability in IT management and product ownership
- Strong project and program management capabilities
- In-depth knowledge of HR service delivery frameworks
- Excellent collaboration and communication skills

As a vital player in shaping the HR service strategy, you will have the opportunity to work in a supportive environment that values growth, inclusivity, and innovation. Core benefits include comprehensive medical and dental insurance.

If you are ready to make an impactful contribution and excel in a collaborative setting, we encourage you to apply for this exciting opportunity. Your expertise could make a difference in transforming HR services.

Unlock the potential of your consulting expertise in a rewarding remote role focused on ServiceNow solutions.

Our client is seeking a skilled Functional/ Business Consultant to deliver innovative business solutions. This is an opportunity to make a significant impact while working collaboratively with a growing team.

Key skills required:
- Proficiency in ServiceNow platform and its modules.
- Strong analytical and problem-solving abilities.
- Excellent communication skills for stakeholder engagement.
- Experience in business process analysis and improvement.
- Ability to work independently and manage multiple projects.

This position is ideal for candidates who thrive in a remote work environment and possess a passion for continuous improvement and collaboration. Your expertise will help shape the future of business operations, driving efficiency and fostering innovation.

If you are ready to take on this exciting challenge and contribute to impactful projects, we encourage you to apply for this role. Embrace the opportunity to grow and make a difference in the field of business consultancy.

Job Title: ServiceNow Platform Owner
Location: London (Hybrid)
Employment Type: Permanent

Overview:

We are working with a growing consultancy that delivers services to multiple companies across its wider group. They are seeking an experienced ServiceNow Platform Owner to take full ownership of the ServiceNow platform, defining and delivering the platform strategy while ensuring it supports business growth across the organisation.

This is a senior role with responsibility for strategy, governance, financial management (P&L), vendor management, and the establishment of a ServiceNow Centre of Excellence (CoE).

Key Responsibilities:

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Own and define the end-to-end ServiceNow platform strategy and roadmap
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Act as the senior accountable owner for the ServiceNow platform across multiple business units
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Establish and lead a ServiceNow Centre of Excellence (CoE), including standards, best practices, and governance
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Own the ServiceNow P&L, including budgeting, forecasting, cost optimisation, and value realisation
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Manage and govern third-party vendors and implementation partners
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Oversee ServiceNow implementations, upgrades, and ongoing platform evolution
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Define platform operating model, intake processes, prioritisation, and demand management
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Ensure platform stability, scalability, security, and compliance
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Engage senior stakeholders across the business to align ServiceNow capabilities with strategic objectives
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Measure and report on platform performance, adoption, and ROI

Key Skills & Experience:

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Proven experience in a ServiceNow Platform Owner, Product Owner, or Platform Lead role
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Strong understanding of ServiceNow architecture, licensing, and commercial models
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Experience owning budgets and P&L within a platform or product function
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Demonstrated experience building and running a ServiceNow Centre of Excellence
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Strong vendor and partner management experience
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Experience delivering ServiceNow in a multi-entity or consultancy environment
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Excellent stakeholder management skills, including engagement at executive level

Desirable:

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ServiceNow certifications (CSA, CIS, or higher-level certifications)
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Experience across multiple ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.)
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Background in consulting or managed services environments
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ITIL or similar service management qualifications

Why Join:

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Opportunity to shape and own a strategic ServiceNow platform
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High-visibility role with commercial accountability
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Influence platform direction across multiple businesses
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Work within a consultancy-style environment with strong growth ambitions

ServiceNow Platform Owner

Location: UK (Hybrid / Flexible)
Type: Permanent

We're working with a growing UK-based organisation that is investing heavily in its ServiceNow platform and sees it as a strategic enabler across the business. They are looking to appoint a ServiceNow Platform Owner to take end-to-end ownership of the platform, drive adoption, and shape how ServiceNow is used now and in the future.

This role combines hands-on platform involvement with strong stakeholder engagement, offering real influence over roadmap, priorities, and value delivery.

Key Responsibilities

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Own the ServiceNow platform strategy, roadmap, and ongoing development
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Act as the primary point of contact for ServiceNow across the organisation
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Work closely with business stakeholders to understand needs and translate them into platform solutions
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Drive adoption and expansion of ServiceNow capabilities across multiple functions
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Provide governance around platform usage, standards, and best practice
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Oversee enhancements, upgrades, and integrations
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Balance strategic ownership with hands-on configuration and optimisation where required
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Manage relationships with implementation partners and vendors
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Ensure the platform delivers measurable business value

Skills & Experience

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Strong experience working with ServiceNow in a platform ownership, product owner, or lead role
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Broad understanding of ServiceNow modules (e.g. ITSM, ITOM, HRSD, CSM or similar)
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Experience engaging and influencing senior stakeholders
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Comfortable operating in a hands-on capacity as well as at a strategic level
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Ability to champion ServiceNow and promote its value across the business
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Experience working in growing or transforming organisations is highly desirable
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ServiceNow certifications are a plus, but not essential



Please click apply to find out more!

Job Title: ServiceNow Technical Consultant
Location: London (Hybrid/Remote options depending on client needs)
Contract Length: 6-12 Months

Overview:
We are seeking an experienced ServiceNow Technical Consultant to support the delivery of ServiceNow implementations and enhancements across one or more client engagements. This role will suit a hands-on consultant who can work across the full delivery lifecycle, from design through to build and deployment.

Key Responsibilities:

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Design and deliver technical ServiceNow solutions aligned to client requirements
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Configure and customise the ServiceNow platform, including workflows, business rules, client scripts, UI policies, and integrations
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Provide technical leadership and guidance during implementations and upgrades
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Translate functional requirements into robust technical designs
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Build and support integrations using REST/SOAP APIs and middleware where required
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Ensure solutions adhere to ServiceNow best practices and platform standards
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Support testing, UAT, deployment, and post-go-live activities
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Troubleshoot and resolve complex technical issues
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Produce technical documentation and contribute to knowledge sharing

Key Skills & Experience:

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Strong hands-on experience as a ServiceNow Technical Consultant or Senior Developer
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In-depth knowledge of ServiceNow architecture and scripting (JavaScript)
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Experience across one or more ServiceNow modules (e.g. ITSM, ITOM, HRSD, CSM)
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Proven experience delivering ServiceNow implementations in client-facing environments
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Experience with integrations, data migration, and platform configuration
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Comfortable working autonomously in a contract role

Desirable:

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ServiceNow certifications (CSA, CAD, CIS)
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Consulting or systems integrator background
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Experience working in Agile delivery environments
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Previous contract experience

Start Date: ASAP (or flexible for the right candidate)

Job Title: ServiceNow Developer (HRSD)
Location: United Kingdom (Hybrid)
Salary: Up to £70,000 + Benefits
Security Clearance: Must be eligible for UK Security Clearance

Overview
A leading UK consultancy is seeking a skilled ServiceNow Developer to join its growing ServiceNow practice. This role offers the opportunity to work on large-scale digital transformation programmes for major public and private sector clients. The successful candidate will contribute to the design, development, and implementation of ServiceNow solutions, with a particular focus on HR Service Delivery (HRSD) alongside other platform modules.

Key Responsibilities

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Design, develop, and implement scalable solutions on the ServiceNow platform.
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Configure and customise HR Service Delivery (HRSD) and related ServiceNow modules.
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Build workflows, business rules, integrations, and UI components to meet client requirements.
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Collaborate with architects, business analysts, and client stakeholders to translate requirements into technical solutions.
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Develop and maintain integrations with third-party systems using APIs and web services.
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Support testing, deployment, and ongoing optimisation of ServiceNow solutions.
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Ensure development aligns with ServiceNow best practices and platform governance.
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Provide technical guidance and contribute to continuous improvement of the platform capability.

Required Skills & Experience

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Proven experience developing on the ServiceNow platform.
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Hands-on experience with HR Service Delivery (HRSD).
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Experience with additional modules such as ITSM, CSM, or ITOM.
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Strong scripting capability (JavaScript, Glide API, Flow Designer).
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Experience with integrations using REST/SOAP APIs.
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Understanding of ServiceNow data model, workflows, and platform architecture.
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Experience working within agile delivery environments.



What's on Offer

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Salary up to £70,000 depending on experience
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Opportunity to work on major national transformation programmes
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Access to ServiceNow certifications and training
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Flexible/hybrid working environment
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Strong career progression within a growing ServiceNow practice



Please apply to find out more!

Join a dynamic team where your input will drive ServiceNow innovation. We are seeking a ServiceNow Implementation Specialist to become an integral part of our client's expert team.

Technical Development
Design and develop solutions across ServiceNow workflow applications, including:

* Customer Experience Workflow Applications: Customer Service Management (CSM),
* Technology Experience Workflow Applications: IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)
* Employee Experience Workflow Applications: HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery

Integration and Data Management

* Integrate ServiceNow with external systems (such as CRM, HR, and eCommerce platforms) using REST/SOAP APIs and IntegrationHub
* Manage data migration and ensure consistency and integrity across ServiceNow modules and integrated systems
* Leverage Workflow Data Fabric and RaptorDB to support scalable, connected data experiences

Your skills and experience

* ServiceNow Expertise: Proven experience delivering ServiceNow solutions across Customer, Technology, and Employee Experience workflows

* Technical Proficiency: Proficiency in JavaScript, HTML, CSS, and ServiceNow tools such as Glide API, Flow Designer, and IntegrationHub

If you are ready to take your ServiceNow expertise to the next level and contribute to a forward-thinking organization, we invite you to apply for this exciting opportunity.

An established ServiceNow Elite Partner is continuing to scale its ANZ practice and is looking to bring on an experienced Senior ServiceNow Technical Consultant to work across a wide range of enterprise and public sector engagements.

This is a chance to step into a senior, hands-on role where you will influence solution design, mentor others, and work on meaningful, end-to-end ServiceNow deliveries rather than pure BAU work.



Why consider this role?

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Rapidly growing ServiceNow practice with diverse customers and projects
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Hybrid working model with genuine flexibility
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Strong emphasis on technical excellence and quality delivery
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Clear investment in career progression, certifications, and upskilling
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Supportive, collaborative consulting environment
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Long-term pipeline of complex ServiceNow programs



The Role

As a Senior ServiceNow Technical Consultant, you will play a key role across both technical delivery and client engagement. This position blends deep platform expertise with consulting capability and suits someone who enjoys solving complex problems, influencing outcomes, and working closely with customers and delivery teams.

You will work across multiple ServiceNow modules and be involved from early-stage design through to build, integration, and go-live.



What you will be responsible for

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Designing and delivering ServiceNow solutions across various ServiceNow modules
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Building integration's using REST APIs, scripting, and custom development where required
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Providing technical leadership during discovery, scoping, estimation, and solution design
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Contributing to architecture decisions to ensure solutions are scalable and fit for purpose
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Maintaining delivery artefacts, documentation, and technical standards
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Acting as a trusted technical advisor during client workshops and stakeholder sessions



What we are looking for

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5+ years' experience delivering end-to-end ServiceNow solutions
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Strong background in ServiceNow development and integrations
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Solid skills in JavaScript, HTML, and CSS
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Broad module ServiceNow exposure with ITSM essential
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Confident customer-facing consultant with strong communication skills
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Background in a consulting, systems integrator, or managed services environment preferred
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Relevant certifications such as ServiceNow CSA, CIS, ITIL, or similar



What is on offer

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Join a high-performing ServiceNow partner with a strong industry reputation
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Exposure to varied and complex client environments
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Flexible working across home and office
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Structured learning pathways with certifications funded
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Competitive salary package of $135,000 to $145,000 plus Super, bonus incentives, and allowances
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Additional benefits including lifestyle perks, social events, and monthly early finishes.



Reach out to t.dickens@nelsonfrank.com to apply!