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For Permanent and Contract, Systems Manager

    ServiceNow Platform Owner

    England, London, City of London

    • £70,000 to £80,000 GBP
    • Systems Manager Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Platform Owner

    Location: UK (Hybrid / Flexible)
    Type: Permanent

    We're working with a growing UK-based organisation that is investing heavily in its ServiceNow platform and sees it as a strategic enabler across the business. They are looking to appoint a ServiceNow Platform Owner to take end-to-end ownership of the platform, drive adoption, and shape how ServiceNow is used now and in the future.

    This role combines hands-on platform involvement with strong stakeholder engagement, offering real influence over roadmap, priorities, and value delivery.

    Key Responsibilities

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    Own the ServiceNow platform strategy, roadmap, and ongoing development
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    Act as the primary point of contact for ServiceNow across the organisation
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    Work closely with business stakeholders to understand needs and translate them into platform solutions
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    Drive adoption and expansion of ServiceNow capabilities across multiple functions
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    Provide governance around platform usage, standards, and best practice
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    Oversee enhancements, upgrades, and integrations
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    Balance strategic ownership with hands-on configuration and optimisation where required
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    Manage relationships with implementation partners and vendors
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    Ensure the platform delivers measurable business value

    Skills & Experience

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    Strong experience working with ServiceNow in a platform ownership, product owner, or lead role
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    Broad understanding of ServiceNow modules (e.g. ITSM, ITOM, HRSD, CSM or similar)
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    Experience engaging and influencing senior stakeholders
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    Comfortable operating in a hands-on capacity as well as at a strategic level
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    Ability to champion ServiceNow and promote its value across the business
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    Experience working in growing or transforming organisations is highly desirable
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    ServiceNow certifications are a plus, but not essential



    Please click apply to find out more!

    ServiceNow Developer

    England, London

    • £50,000 to £70,000 GBP
    • Developer Role
    • Skills: ServiceNow Developer
    • Seniority: Mid-level

    Job description

    Job Title: ServiceNow Developer (HRSD)
    Location: United Kingdom (Hybrid)
    Salary: Up to £70,000 + Benefits
    Security Clearance: Must be eligible for UK Security Clearance

    Overview
    A leading UK consultancy is seeking a skilled ServiceNow Developer to join its growing ServiceNow practice. This role offers the opportunity to work on large-scale digital transformation programmes for major public and private sector clients. The successful candidate will contribute to the design, development, and implementation of ServiceNow solutions, with a particular focus on HR Service Delivery (HRSD) alongside other platform modules.

    Key Responsibilities

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    Design, develop, and implement scalable solutions on the ServiceNow platform.
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    Configure and customise HR Service Delivery (HRSD) and related ServiceNow modules.
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    Build workflows, business rules, integrations, and UI components to meet client requirements.
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    Collaborate with architects, business analysts, and client stakeholders to translate requirements into technical solutions.
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    Develop and maintain integrations with third-party systems using APIs and web services.
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    Support testing, deployment, and ongoing optimisation of ServiceNow solutions.
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    Ensure development aligns with ServiceNow best practices and platform governance.
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    Provide technical guidance and contribute to continuous improvement of the platform capability.

    Required Skills & Experience

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    Proven experience developing on the ServiceNow platform.
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    Hands-on experience with HR Service Delivery (HRSD).
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    Experience with additional modules such as ITSM, CSM, or ITOM.
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    Strong scripting capability (JavaScript, Glide API, Flow Designer).
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    Experience with integrations using REST/SOAP APIs.
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    Understanding of ServiceNow data model, workflows, and platform architecture.
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    Experience working within agile delivery environments.



    What's on Offer

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    Salary up to £70,000 depending on experience
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    Opportunity to work on major national transformation programmes
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    Access to ServiceNow certifications and training
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    Flexible/hybrid working environment
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    Strong career progression within a growing ServiceNow practice



    Please apply to find out more!

    ServiceNow Implementation Specialist - 177198

    England, London

    • £75,000 to £100,000 GBP
    • Consultant Role
    • Skills: ServiceNow
    • Seniority: Senior

    Job description

    Join a dynamic team where your input will drive ServiceNow innovation. We are seeking a ServiceNow Implementation Specialist to become an integral part of our client's expert team.

    Technical Development
    Design and develop solutions across ServiceNow workflow applications, including:

    * Customer Experience Workflow Applications: Customer Service Management (CSM),
    * Technology Experience Workflow Applications: IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)
    * Employee Experience Workflow Applications: HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery

    Integration and Data Management

    * Integrate ServiceNow with external systems (such as CRM, HR, and eCommerce platforms) using REST/SOAP APIs and IntegrationHub
    * Manage data migration and ensure consistency and integrity across ServiceNow modules and integrated systems
    * Leverage Workflow Data Fabric and RaptorDB to support scalable, connected data experiences

    Your skills and experience

    * ServiceNow Expertise: Proven experience delivering ServiceNow solutions across Customer, Technology, and Employee Experience workflows

    * Technical Proficiency: Proficiency in JavaScript, HTML, CSS, and ServiceNow tools such as Glide API, Flow Designer, and IntegrationHub

    If you are ready to take your ServiceNow expertise to the next level and contribute to a forward-thinking organization, we invite you to apply for this exciting opportunity.

    ServiceNow Systems Manager Jobs

    At Nelson Frank we work with employers worldwide to source the latest ServiceNow Systems Manager jobs. We specialize exclusively in ServiceNow, so we’re familiar with the modules, products, and terminology of the technology so that we can better understand the ecosystem, as well as the needs of employers and candidates. Apply for one of our ServiceNow Systems Manager roles today.