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    Ref: 19/11/21/BP_1637336864

    ServiceNow Developer

    England, London, City of London

    • 55000 to 65000 GBP
    • Developer Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    The Role:

    The candidate who is successful for this role will be responsible for driving configuration, maintenance and support efforts for the core IT platforms although will primerally be working on ServiceNow as their core platform.

    Role Responsibilities:

    * Serve as the Subject Matter Expert (SME) for all core IT systems
    * Liaising with key business stakeholders and process Improvement teams to analyse business requirements including current procedures in order to design and implement successful solutions for release within the core IT Systems.
    * Working with internal teams to develop integrations to other in-house toolsets that facilitate data transfer
    * Facilitating end to end automation using the core IT systems to automate the day-to-day internal business processes and external customer facing requests
    * Developing and maintaining the Service Now service catalogue for both internal and external use
    * Design/development, integration, test, implementing and supporting all aspects of the core IT Systems
    * Facilitating data dissemination from cores systems into other tools, real time dashboards or reporting
    * Responsible for the requirement analysis, design, development, upgrades, enhancements and customisations Service Now's CSM, ITOM and ITSM modules
    * Creating UI scripts and business rules to facilitate automation within Service Now modules
    * Creating transform maps for importing CMDB data, relationship mapping, automatic field service mapping and scripting.
    * Responsible for scripting changes including client scripts, UI policy and UI actions within Service Now
    * Building and maintaining Service Portals for both Block and External Customers.
    * Building and maintaining Virtual Agent conversations for use within the Portal and Mobile App
    * Configuring Integration Web Services with Third Party applications by using SOAP API Web service.
    * Provide support during and after hours for all core IT systems escalated issues and upgrades.
    * Provide In-house training for other members of the team and other departments.

    Essential Skills, Knowledge & Experience:

    * Working experience of ServiceNow administration
    * SQL and SAP Query writing skills
    * Strong working experience in IT Service Management processes
    * General understanding of ITIL best practice, ITSM foundation certification is a plus.

    Personal Attributes:

    * Must be accountable with a strong work ethic, a sense of urgency and ownership, and be able to work effectively both independently and as part of a team
    * Data driven, highly organised, and detailed oriented
    * Able to deliver as efficiently as possible without compromising quality or the customer experience
    * First class communicator with an ability to engage sales teams, operational teams and customer stakeholders up to a senior level with confidence.
    * Efficient in approach, developing optimised and simple working methods and processes with a keen eye for detail
    * Continually improving, caring about quality and delivering customer value

    newRef: 5676434324567654321_1642107409

    ServiceNow Systems Administrator / Junior Developer

    USA, Pennsylvania, Philadelphia

    • Negotiable
    • Developer Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    Job Summary:

    The ServiceNow Systems Administrator is responsible for the administration and support of the ServiceNow environment. The Systems Administrator will apply their knowledge of ServiceNow to perform the day-to-day administration, configuration, and ongoing maintenance and support of the ServiceNow platform. This will include supporting processes within IT Service Management, IT Business Management, and IT Operations Management. The candidate will also be expected to support other various processes built within the platform that deliver business value and results.

    The Systems Administrator will be required to define requirements, design workflows and items, participate in build/configuration, testing, and implementation activities for various projects and enhancements. The Systems Administrator will also act as the primary subject matter expert on reporting, dashboard, and out-of-box analytics within ServiceNow.

    Essential Duties and Responsibilities:

    1 Perform day-to-day support, administration, and maintenance of the ServiceNow platform
    2 Work closely with the ServiceNow Developers to build catalog items, record producers, and develop other various ServiceNow modules/applications
    3 Work directly with end-users to resolve support issues within ServiceNow, responding promptly and professionally and ensuring department SLAs are met.
    4 Monitor health, usage, and overall compliance to licensing within ServiceNow
    5 Develop clear and concise technical and process documentation
    6 Perform testing and documentation of ServiceNow updates and releases
    7 Translate customer metric and KPI requirements into ServiceNow reports and Dashboards utilizing a combination of out-of-box reporting and Performance Analytics tools
    8 Work within an Agile development off of user stories, enhancements, features, scrum tasks, and changes to deploy created solutions
    9 Understanding of the following - JavaScript, SQL, HTML, CSS, Webservices API (SOAP or REST), PowerShell, JSON, XML
    10 Adheres to established platform design and architecture standards.
    11 Available to work flexible hours as required by assigned projects, system problems, or on-call schedule
    12 Performs other duties as assigned


    ServiceNow Certified System Administrator Certification


    Agile Certified Practitioner (ACP) Certification

    ITIL V3/4 Foundations Certification

    ServiceNow Other Jobs

    Whether you’re looking for a Configuration Management Database role, or a ServiceNow Data Analyst position, we can discuss your particular skills and requirements with a view to landing you your perfect ServiceNow job. Why not upload your resume to give us a better idea of your skills — a dedicated account manager will get back to you within 48 hours with the most exciting opportunities we can find.