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Job Description:

* Provide subject matter expertise, act as technical product advocate, design, develop and implement ITIL, ITBM, ITOM, HRSD, CSM, SecOps, GRC (Expertise in 2-3 module with core ITSM + Integration expertise) processes within ServiceNow platform.
* Implement technology specific best practices and standards.
* Analyze and Evaluate alternative solutions and recommends cost effective and efficient solutions
* Proposes data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment.
* Translates requirements into functional and technical requirements
* Design and develop ServiceNow data model to support process integrations, ITAM & CMDB
* Knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS
* Strong customer service and excellent verbal/written communication
* Ability to understand ServiceNow lifecycle, multitask, time management skills
* Provide oversight and coordination between onsite/offshore team
* Reviews and refines designs for usability, reviews testing scenarios and refines test cases, to ensure applications quality and works with users to review test results to ensure they meet expected results
* Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments.
* Evaluation new features and produce comprehensive analysis and recommendations.
* Participate and own product roadmap planning, BCP/DR, testing, etc.
* Produces and maintains detailed system documentation including design specs, maintenance, troubleshooting, deployment, disaster recovery, technotes, and testing, etc.
* Process Management and Project Coordination
* Assists in development of project estimates, contributes to defining project timelines, project plans and milestones
* Instructs, assigns, reviews the work of other team members, including the review of high-level designs, detail designs, code, and test plans and results
* Performs all development lifecycle activities and provides quality assurance for the work of other team members
* Reports status to management as necessary
* Mentors and coaches other team members, facilitates individual team member development of technical, functional, and industry skills

Experience:

* Minimum of 10 years overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management; At least 5+ years of experience with ServiceNow.
* Strong working knowledge in all aspects of Service Management, Asset and Configuration Management and ITIL practices
* Strong working knowledge in each of the following: ServiceNow, JavaScript, web services, JDBC and distributed computing
* Practical experience with agile methodologies/tools
* Strong communication skills, both written and verbal, with the ability to describe technical solutions in the terms of the business

Salary

OTE $225K

Missions

* Concevoir / analyser des solutions pointues dans le domaine data
* Encadrer une équipe de Data Engineers, Data Scientists
* S'assurer de la qualité de la solution, des données et des algorithmes,
* Être le référent technique pour le client

En interne:

* Participer aux avant-ventes, réponses aux propales, POC,
* Animer des communautés techniques
* Être le manager de profils plus junior à encadrer aux cours de leurs carrières
* Participer aux chantiers de transformations de l'entreprise



Formation

Ingénieur / Bac + 5 / ou autre avec Expérience



Compétences techniques

Microsoft Azure, Google Cloud, AWS,

Python, C#, JS et Go

Kubeflow, Ceph, Object Storage, Spark, Kafka, ElasticSearch, Logstash, Kibana, Superset, JupyterHub, Presto, Snowflake, MongoDB, Airflow, Tekton, Tesseract, Spacy

Le consultant sera responsable du projet chez le client, de ce fait il devra être capable d'implémenter la solution mais aussi de conseiller et d'accompagner le client tout au long de son projet.

Compétences

* Grande connaissance de l'ITSM obligatoire
* Connaissance autres comme l'ITBM, CSM, ITOM ou autre appréciées
* Bonne compétence technique ( administration, développement, implémentation)
* Expérience préalable côté fonctionnel

Bénéfices

* Salaire compétitif
* Formations et certifications
* Possible évolution à moyen terme vers des postes de management
* Diverses primes
* Transport rembourser, Mutuelle, salle de sport et bien plus ...

Missions

* Concevoir / analyser des solutions pointues dans le domaine data
* Encadrer une équipe de Data Engineers, Data Scientists
* S'assurer de la qualité de la solution, des données et des algorithmes,
* Être le référent technique pour le client

En interne:

* Participer aux avant-ventes, réponses aux propales, POC,
* Animer des communautés techniques
* Être le manager de profils plus junior à encadrer aux cours de leurs carrières
* Participer aux chantiers de transformations de l'entreprise



Formation

Ingénieur / Bac + 5 / ou autre avec Expérience

Compétences techniques

Microsoft Azure, Google Cloud, AWS,

Python, C#, JS

Kubeflow, Ceph, Object Storage, Spark, Kafka, ElasticSearch, Logstash, Kibana, Superset, JupyterHub, Presto, Snowflake, MongoDB, Airflow, Tekton, Tesseract, Spacy, Zeebe

The successful candidate will be responsible for the maintenance and configuration of the IT platforms, this will mainly include ServiceNow although also includes SAP. It will be crucial that all the IT systems work well together and are aligned to each other to deliver service to the company both internally and externally.



Role Responsibilities:

* Ensuring that you have the knowledge to be the SME for IT systems
* Great communications with stakeholders so you're able to analyse business requirements and ensure you're able to design improvements to fit their needs
* Develop the ServiceNow catalogue for both internal and external use
* Facilitating data dissemination from cores systems into other tools, real time dashboards or reporting
* Upgrading, deigning and developing the platform's core modules (ITSM, ITOM and CSM)
* Creation and changes of UI scripts and business rules
* Building and maintaining Service Portals and Virtual Agent
* Configuring Integration Web Services with Third Party applications by using SOAP API Web service
* Supporting other members of the team with in-house training

Essential Skills:

* Experience of ServiceNow administration (any experience with ITOM and CSM would be beneficial)
* SQL and SAP Query writing skills
* Good experience working with ITSM processes
* Understanding of ITIL best practice

ServiceNow Technical Consultant - Norway (Fully Remote)

I am looking for multiple Consultants, Developers, Architects, and Project Managers for one of Europe's largest partners on a huge rolling project that they're working on. They are open to candidates who are not yet working in the ServiceNow market but who are eager to learn the platform by supporting them with training and development.

Role & Responsibilities:

* Involvement in ITSM projects - Center of Excellence - ServiceNow
* Preparation of analyses related to projects (infrastructure, processes)
* Participation in a team working on the development and maintenance of ServiceNow solutions
* Delivery of ServiceNow solutions and services in a client consulting environment

Skills & Qualifications:

* Scripting experience
* Understanding complex workflows
* APIs to other applications
* ITSM experience
* ITIL v3/4
* Understanding complex workflows

Benefits:



* Excellent training & development through courses, certifications, mentoring
* Very competitive salary
* An extra week's holidays
* Competitive pension schemes
* Travel and personnel insurance schemes

ServiceNow Senior Sales Engineer

Responsibilities:

* Work with sales professionals as the technical subject matter expert, supporting sales efforts by providing technical expertise on company technology, integration solutions, and best practices as well as the below…
* Participate in the creation and delivery of training materials to customers and partners
* Create and deliver technical content in support of Marketing events
* Create technical whitepapers, demonstration videos, knowledge base articles, community posts, and sales enablement assets.
* Prepare and provide demonstrations of solutions on ServiceNow and other technology platforms

* Lead POV efforts to prove out the viability of solutions and guide customers in the testing of various POV success criteria
* Build and maintain relationships with customers and technical stakeholders throughout the sales process
* Lead customer workshops and meetings to scope and design solutions based on customer needs, to include:
* Business problems and pain points
* Technical use case requirements for data and process integration's
* Detailed security reviews
* System and architectural diagrams
* Present new product requests from customers to the Product Management Team
* Engage in continual self-learning on the evolving data and process integration solutions within the Enterprise ITSM space

Requirements:

* In depth ServiceNow understanding
* 3+ years of experience in a similar role selling to large Commercial or Enterprise organisations
* Working knowledge of various SaaS platforms in the ITSM. Any experience working with CRM, and DevOps would be beneficial
* Working knowledge of data and data structures
* Ability to manage your own self-paced learning of new data integration and ITSM technologies

IT Project Manager - Fully Remote - Up to £60,000

As the Project Manager you will be expected to coordinate all project management activities in line with our clients' existing operations management processes. Whilst ServiceNow experience is desirable, prior experience of delivering to agile methodologies, in parallel to embedding into existing (more often than not) longstanding organisations processes is a must, with strong governance, delivery and stakeholder management experience.

Responsibilities

* To help lead the implementation team by example; to always represent in a positive manner whilst providing clear guidance on client expectations
* Regularly communicate with the Delivery Manager and client to raise and resolve issues as well as accept guidance
* Ensure project deliverable's are complete and accurate. Ensure agreed processes are followed including compliance with the Delivery Methodology.
* Work alongside technical architect to develop project plans and roadmaps
* Manage project budgets and liaise with budget sponsors where necessary.
* Review and prepare Project Highlight Reports
* Build and maintain relationships with service partners to ensure delivery of supplier work packages to time and cost.
* Manage all project processes (governance, planning, control, monitoring, risks and issues, reporting and team management).
* Draft project documentation (PID and Business Case) as required by client
* Willingness to 'muck in' and get any ad hoc tasks delivered when required

Skills

* Strong leadership skills and ability to communicate with stakeholders at all levels
* Recognised Project Management Accreditation at Practitioner level (preferred)
* Excellent communications skills, able to present to peers, customer and the business via phone or in person

Experience

* 5 years experience in delivering projects to complex organisations with prior knowledge of ServiceNow preferred
* Knowledge of Project, Word, Excel, Outlook and other office applications
* Knowledge of ITIL processes
* Proven IT service management/delivery experience would be valuable
* Experience of working on substantial change projects highly desirable

Working Pattern

* This is a client facing role requiring direct interaction with client representatives (sponsors, stakeholders, managers and executives and process owners) as well internal delivery teams.
* Working hours will match client business hours with consideration for flexible working once relationships and project process have been embedded.

Vos missions :



Contexte projet / Equipe

Intégré au cœur des équipes techniques en charge de la mise en œuvre de solutions Google Cloud Platform Data & AI, le/la Data Engineer Senior évolue dans un environnement stimulant et compétitif et rejoint une communauté dynamique.



Missions

En mission chez nos clients, il / elle aura pour rôle:

* Analyser les besoins : animation d'ateliers métiers et analyse des solutions adaptées.
* Concevoir et mettre en oeuvre des solutions de traitement, enrichissement et de stockage de données sur la plateforme GCP
* Parfois, encadrer une équipe de Data Engineers, Data Scientists
* S'assurer de la qualité de la solution, des données et des algorithmes,
* Être le référent technique pour le client



Profil requis



Formation

Ingénieur / Bac + 5 / ou autre avec Expérience



Expérience

Vous avez une expérience conséquente dans :



- l'implémentation des fonctions et services GCP Data & AI : BigQuery, SQL, Data Studio, BigQuery ML, API Cloud, AI Platform, Cloud Data Fusion, Cloud Pub/Sub, Cloud Composer

- le développement Python

- les techniques data engineering et la gestion du cycle de vie DataOps

- la méthode de projet en mode agile ainsi que les activités et livrables clé qui y sont associé

- L'encadrement de profils techniques plus junior

- le management des données : les connexions entre sources de données, la visualisation de données, des données structurées comme non structurées

- la gestion de la performance d'une solution ainsi que les questions de sécurité



Compétences "soft skills"

Aptitudes au travail d'équipe, rigueur, autonomie, esprit d'initiative, excellent relationnel, ouverture d'esprit, sens de l'écoute, esprit de synthèse, goût du partage d'expérience



Compétences techniques

BigQuery, SQL, Python, Data Studio, BigQuery ML, API Cloud, AI Platform, Cloud Data Fusion, Cloud Pub/Sub, Cloud Composer



Idéalement: Google App Engine, Google Compute Engine, Google Kubernetes Engine, ingénierie en fiabilité des sites (SRE), Cloud Debugger, Cloud Data Loss Prevention (DLP), suite des opérations Google Cloud, Error Reporting



Langues

Français et Anglais courant