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Business Analysts applying for this role do not need experience with ServiceNow applications. Our most successful Business Analysts have 2-5 years of experience helping customers articulate, define, and update current and goal state processes for implementation in an application or system. The key processes we help customers with are budgeting, forecasting, cost modeling, and invoicing (showback or chargeback). A background in budgeting or cost modeling and strong Excel skills, particularly related to data analysis and data management, is strongly recommended for anyone applying for the Business Analyst role. ServiceNow Platform knowledge is preferred.

Business Analysts work directly with the customer team to capture budget, cost model, or invoicing requirements. Once requirements are prepared, the Business Analyst captures sample financial data sets for analysis and evaluation for use within the application. The Business Analyst supports the developers in the implementation of the requirements, including data transforms, dashboard design, workflow design, and testing and supporting customer User Acceptance Testing. Business Analysts can also support customer training sessions and other post implementation support and project close out.

What will your typical day look like?

As a Consultant or Senior Consultant within our ServiceNow Customer technology team, you will work directly with the delivery team and external stakeholders to bring together all of the client's current business requirements and processes. You will work with the delivery team in developing a solution to meet the customer's needs while improving their current situation. You will use your knowledge to participate and support process improvement initiatives.

About the team:

They are helping enterprises reduce the experience gap between the consumer grade experiences they have at home and the ones they have at work. They team has over 300 dedicated, highly certified team members who are serving some of the most iconic Canadian and Global brands to imagine, deliver and run great customer experiences.



Enough about us, let's talk about you

You are someone with:

* Bachelor's degree, and a consulting or business analyst experience
* 3-5 years of experience as a business analyst, management of requirements and delivery of projects as a Project/Program Manager with ServiceNow or other SAAS solutions.
* Established background in carrying out the functional analysis of a project from beginning to completion,
* Experience with ServiceNow or other SAAS design and architecture
* Proven ability with Customer operations technology including, but not limited to; Customer Operations, Customer Portal, Customer Experience
* Experience in implementing ServiceNow projects or similar tools (CSM required)

This role is with a global ServiceNow partner that is looking to grow out their CSM team!



What will your typical day look like?

As a CSM Manager/Senior Manager within our ServiceNow Customer technology team, you will work directly with the delivery team and external stakeholders to bring together all of the client's current business requirements and processes. You will work with the delivery team in developing a solution to meet the customer's needs while improving their current situation. You will use your knowledge to participate and support process improvement initiatives.



Enough about us, let's talk about you

You are someone with:
* 3-5 years of experience working with ServiceNow CSM (Customer Service Management)
* 5+ years of experience with ServiceNow or other SAAS CSM design and architecture
* Ability to work with a large number of stakeholders with strong people and management skills
* Demonstrated experience in the management of functional and business requirements, and the delivery of projects as a Project/Program Manager with ServiceNow or other SAAS solutions.
* Established background in carrying out the functional analysis of a project from beginning to completion
* Proven ability with Customer operations technology including, but not limited to; Customer Operations, Customer Portal, Customer Experience

What will your typical day look like?

As a Consultant or Senior Consultant within our ServiceNow Customer technology team, you will work directly with the delivery team and external stakeholders to bring together all of the client's current business requirements and processes. You will work with the delivery team in developing a solution to meet the customer's needs while improving their current situation. You will use your knowledge to participate and support process improvement initiatives.

About the team:

They are helping enterprises reduce the experience gap between the consumer grade experiences they have at home and the ones they have at work. They team has over 300 dedicated, highly certified team members who are serving some of the most iconic Canadian and Global brands to imagine, deliver and run great customer experiences.



Enough about us, let's talk about you

You are someone with:

* Bachelor's degree, and a consulting or business analyst experience
* 3-5 years of experience as a business analyst, management of requirements and delivery of projects as a Project/Program Manager with ServiceNow or other SAAS solutions.
* Established background in carrying out the functional analysis of a project from beginning to completion,
* Experience with ServiceNow or other SAAS design and architecture
* Proven ability with Customer operations technology including, but not limited to; Customer Operations, Customer Portal, Customer Experience
* Experience in implementing ServiceNow projects or similar tools (CSM required)

You'll be required to apply your knowledge and expertise to all aspects of the software development lifecycle, as well as partner continuously with your many stakeholders on a daily basis to stay focused on common goals. We embrace a culture of experimentation and constantly strive for improvement and learning. You'll work in a collaborative, trusting, thought-provoking environment-one that encourages diversity of thought and creative solutions that are in the best interests of our customers globally.



Responsibilities



* Design, code, test, and deliver software leveraging firm-wide frameworks and best practices for the ServiceNow platform.
* Follow and enhance the scrum practices for continuous team processes improvement
* Collaborate with the Business Analysis team for producing estimates and agile delivery plans
* Mentor junior developers on their growth as professionals (technical and soft skills)
* Have a good understanding of non-functional requirements necessary for Quality Assurance and production support



Qualifications



* Bachelor's degree in engineering or graduation from a reputed organization
* At least 4- years in ServiceNow platform implementation preferred; off-platform development experience welcomed



Skills Required



* Ability to write high quality JavaScript and Angular code; deep knowledge of AngularJS practices and commonly used modules. This includes creating self-contained, reusable, and testable modules and components
* Proficiency with Angular JS, JavaScript, CSS and HTML5
* Extensive knowledge of best practices developing in the ServiceNow platform or proven ability to learn a new platform quickly. Experience should span writing custom widgets, tool navigation, configuration and scripting
* Knowledge of the ServiceNow data model (including task hierarchy, CMDB, user, groups and roles, data relationships) or other relevant data modeling exposure.
* Experience implementing business rules and scripts, including client scripts, fix scripts and schedule jobs
* Experience implementing inbound and outbound API integrations (REST)
* Experience implementing the Service Portal on ServiceNow (preferred)
* Knowledge of ServiceNow performance assessment and best practices for improving performance (preferred) Strong communication skills, both written and verbal, with an ability to explain concepts clearly and concisely
* Ability to translate business requirements into technical formats
* Excellent analytical, debugging and problem-solving skills

You'll be required to apply your knowledge and expertise to all aspects of the software development lifecycle, as well as partner continuously with your many stakeholders on a daily basis to stay focused on common goals. We embrace a culture of experimentation and constantly strive for improvement and learning. You'll work in a collaborative, trusting, thought-provoking environment-one that encourages diversity of thought and creative solutions that are in the best interests of our customers globally.



Responsibilities



* Design, code, test, and deliver software leveraging firm-wide frameworks and best practices for the ServiceNow platform.
* Follow and enhance the scrum practices for continuous team processes improvement
* Collaborate with the Business Analysis team for producing estimates and agile delivery plans
* Mentor junior developers on their growth as professionals (technical and soft skills)
* Have a good understanding of non-functional requirements necessary for Quality Assurance and production support



Qualifications



* Bachelor's degree in engineering or graduation from a reputed organization
* At least 4- years in ServiceNow platform implementation preferred; off-platform development experience welcomed



Skills Required



* Ability to write high quality JavaScript and Angular code; deep knowledge of AngularJS practices and commonly used modules. This includes creating self-contained, reusable, and testable modules and components
* Proficiency with Angular JS, JavaScript, CSS and HTML5
* Extensive knowledge of best practices developing in the ServiceNow platform or proven ability to learn a new platform quickly. Experience should span writing custom widgets, tool navigation, configuration and scripting
* Knowledge of the ServiceNow data model (including task hierarchy, CMDB, user, groups and roles, data relationships) or other relevant data modeling exposure.
* Experience implementing business rules and scripts, including client scripts, fix scripts and schedule jobs
* Experience implementing inbound and outbound API integrations (REST)
* Experience implementing the Service Portal on ServiceNow (preferred)
* Knowledge of ServiceNow performance assessment and best practices for improving performance (preferred) Strong communication skills, both written and verbal, with an ability to explain concepts clearly and concisely
* Ability to translate business requirements into technical formats
* Excellent analytical, debugging and problem-solving skills

Duties:

* Development, management and configuration of ServiceNow applications and modules, product development, and some system administration tasks.
* Performs management and configuration of ServiceNow applications and modules, product development, service automation, and system integrations. Participates and manages development efforts pertaining to modules, applications, and major releases of the ServiceNow native platform and Service Portal
* Participates in the configuration of new applications or suites during planning, requirement gathering, design, development, documentation, and rollout phases. Contributes to the strategic development of new platform customizations, as needed, based on customer needs.
* Advise the customer on approaches and best practices for administering and maintaining a ServiceNow installation with ITSM and ITBM capabilities.

Requirements:

* Bachelor's Degree in Computer Science, Information Systems or similar
* 7+ years of experience with software design and development
* 4+ years of experience with ServiceNow development, including core ITSM tables, scripting, business rules, data imports, custom apps, and development methods
* Experience with ServiceNow IT​S​M ​and IT ​development and integration, including strategic portfolio managemnet
* Experience in working with Web technologies, including JavaScript, Ajax, HTML, and CSS
* Experience with Agile and Scrum methodologies and participating in the software development life cycle (SDLC) desired



Exceptional benefits for exceptional performers:

* Ongoing personal and professional development.
* Unlimited paid time away from work to go on adventures, relax, or recover, plus 10 paid holidays.
* Premium healthcare plans, Medical, Dental, Vision including HAS and FSA options.
* Qualified 401k Program.
* Virtual happy hours and other team building events.

Responsibilities
Analyze functional business applications and design specifications for functional areas such as finance, accounting, personnel, manpower, logistics, and contracts.
Develop block diagrams and logic flow charts.
Translate detailed design into computer software.
Test, debug, and refine the computer software to produce the required product.
Prepare required documentation, including both program-level and user-level documentation.
Enhance software to reduce operating time or improve efficiency.
Provide technical direction to programmers to ensure program deadlines are met.
Experience in information system design, including application programming on large-scale DBMS and the development of complex software to satisfy design objectives.
Education and Experience
Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline.
At least 5 years of Servicenow development experience within ITSM module.
Required Skills
Ability to obtain U.S. Government SECRET / TOP SECRET Clearance.
5+ years of programming experience with increasing levels of responsibility and expertise in ServiceNow.
Experience with Agile development methodologies.
Working knowledge of Angular.JS
Working knowledge of DevOps
Knowledge of .NET development
Oral presentation experience and excellent oral and written communication skills.
Desired Skills
5+ years working knowledge of ServiceNow ITBM/PPM (IT Business Management / Project Portfolio Management)
Security Clearance
Candidate must be a US Citizen eligible for a Secret-level clearance

Responsibilities

* Analyze functional business applications and design specifications for functional areas such as finance, accounting, personnel, manpower, logistics, and contracts.
* Develop block diagrams and logic flow charts.
* Translate detailed design into computer software.
* Test, debug, and refine the computer software to produce the required product.
* Prepare required documentation, including both program-level and user-level documentation.
* Enhance software to reduce operating time or improve efficiency.
* Provide technical direction to programmers to ensure program deadlines are met.
* Experience in information system design, including application programming on large-scale DBMS and the development of complex software to satisfy design objectives.
Education and Experience

* Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline.
* At least 5 years of Servicenow development experience within ITSM module.
Required Skills

* Ability to obtain U.S. Government SECRET / TOP SECRET Clearance.
* 5+ years of programming experience with increasing levels of responsibility and expertise in ServiceNow.
* Experience with Agile development methodologies.
* Working knowledge of Angular.JS
* Working knowledge of DevOps
* Knowledge of .NET development
* Oral presentation experience and excellent oral and written communication skills.

Security Clearance

* Candidate must be a US Citizen eligible for a Secret-level clearance

Duties:

* Development, management and configuration of ServiceNow applications and modules, product development, and some system administration tasks.
* Performs management and configuration of ServiceNow applications and modules, product development, service automation, and system integrations. Participates and manages development efforts pertaining to modules, applications, and major releases of the ServiceNow native platform and Service Portal
* Participates in the configuration of new applications or suites during planning, requirement gathering, design, development, documentation, and rollout phases. Contributes to the strategic development of new platform customizations, as needed, based on customer needs.
* Advise the customer on approaches and best practices for administering and maintaining a ServiceNow installation with ITSM, ITOM and ITBM capabilities.
* Work in a dynamic environment using agile methodology to deliver client projects
* Serve as Technical Consultant for ITOM (CMDB, Discovery, Event Management, Cloud Management, Hardware Asset Management) implementations.
* Provide hands-on development to include creation, configuration, and customization of patterns, Discovery Schedules, Event rules, application fields, from design, business rules, client scripts, user roles and groups, access controls, and more on the various system applications
* Develop integrations to existing IT Operations Management tools using ServiceNow workflows, scripting, and web services/REST APIs as required
* Create or update documentation including technical diagrams and design documents in support of ITOM configuration efforts
* Support development efforts estimation and development timelines
* Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using off-shelf plugins and API methods
* Participate in release planning and implementations.
* Participate in code reviews and review all prepared all technology-related client-facing and internal deliverables.
* Interact with technical SMEs to get necessary environment information to support your service map and event work
* Participate in user acceptance testing of the resulting development work
* Partner with stakeholders to maintain and integrate to other platforms to management and maintain software asset management and license management
* Create documentation describing the configurations performed as needed for every sprint
* Provide suggestions and alternatives to technical challenges to meet business solutions

Requirements:

* Bachelor's Degree in Computer Science, Information Systems or similar
* 3+ years of experience with software design and development
* 3+ years of experience with ServiceNow development, scripting, business rules, data imports, custom apps, and development methods
* Recent Experience with ITOM Implementation or Support, and ServiceNow Platform scripting
* Experience in ServiceNow ITOM modules: Service Mapping, Discovery, Event
* Management, Cloud Management, Orchestration, CMDB, and Asset Management
* Experience scripting with PowerShell, Perl, WMI, SSH, Python, JavaScript. Path, SNMP.
* Exceptional communication and presentation skills to include technical and business concepts.
* Experience with ServiceNow CMDB design, architecture, and implementations
* Hands-on with ServiceNow integrations to AWS APIs, Azure, VMware, Puppet/Chef/Ansible, Containers/Docker, integration & automation expertise with 3rd parties.
* Knowledge of various discovery technologies (ADDM, TADDM, DDMA/UD, etc.)
* Knowledge of various service modeling techniques (TPL, TQL, etc.)
* Experience integrating ServiceNow with various event management platforms (Netcool, HPOM, BPPM, etc).
* Desire IT Ops experience in storage, network, and compute of enterprise environments
* Ability to research and independently learn new technical information to perform configuration, operation, or network connectivity of applications, operating systems, and network devices
* Excellent communication and presentation skills to include technical and business concepts
* Keen attention to detail
* ServiceNow Certified System Administrator, CIS-Disco, CIS-EM, CIS-SM, and CIS-CM Certifications or the ability to obtain relevant certifications.
* Experience with Agile and Scrum methodologies and participating in the software development life cycle (SDLC) desired