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    ServiceNow Engineer

    USA, Wisconsin, Milwaukee

    • 100000 to 115000 USD
    • Developer Role
    • Seniority: Junior

    Job description

    ON SITE ROLE 3 DAYS A WEEK

    RELOCATION PACKAGE OFFERED!

    US Citizenship required



    The Responsibilities:



    * Provide leadership and support as ITIL team's technical lead for the ITSM tool. Oversees technical design, build, test of services and solutions, and implementation as coordinating with partners as appropriate. Contributes to decisions about tools, methods & approaches. Writes and maintains technical documentation. Manages priorities and escalations.
    * Oversee Configuration Management processes and execution across IT and multiple service providers ensuring adherence and adoption while driving compliance with the procedures, policies, data, technologies, and tools. Includes leadership reporting and dashboards identifying trends, providing visibility, and leading resolution where appropriate. Reviews efficiency and effectiveness of controls and ensures the design of the processes remain fit for purpose and aligns with business and industry best practices.
    * Assess new ServiceNow releases, managing release projects, and providing direction regarding adoption of new features. Designs and configures/builds components as required. As the ITSM tool SME, collaborate with ITIL team on ITIL functionality for Incident Management, Request/Catalog Management, Problem Management, Change Management, Knowledge Management, Self-Service Portals, and CMDB, IT Run, IT, and support partners.
    * Assist in designing and implementation of reports, dashboards, and custom views utilizing applications such as Performance Analytics
    * Leveraging ServiceNow to monitoring the contractual obligations and economic impacts of global Service Provider agreements via SLAs and reporting.



    The Other Qualifications:



    * You have at least 4 years of experience implementing, designing, and developing ITSM solutions preferably in ServiceNow
    * Experience managing the Configuration Management process and related ITSM solution
    * Preferred 4-year technical-oriented degree, or equivalent work experience with technical product and application support across CPG business processes
    * Experience in JavaScript, HTML, CSS, AngularJS, JSON and other scripting languages
    * Preferred ServiceNow System Administration Certification and ServiceNow Advanced System Administration Certification
    * Understanding of ITIL Foundations version 3 or version 4 (Certification Preferred)
    * Preferred that you have at least 2 years experiencing working with multiple 3rd-party service providers in IT Service Operations
    * Skilled in "Leading Others" to influence, drive and challenge our key IT service provider resources accordingly
    * Effective communication skills - both verbal and written
    * Your constant curiosity fosters an innovative style to create effective, efficient solutions.



    Work Perks You Need to Know About:



    * As the world's family brewer, we have the scale to make big things happen and still get to know colleagues on a first name basis across the globe
    * We play our part to make a difference - from charitable donations to hitting the streets together to build parks - giving back to the community is part of our culture and who we are.
    * Access to cool brand clothing and swag, top events, beer allotment
    * Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental and pension benefits

    * Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences

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    ServiceNow Engineer/Developer

    USA, Wisconsin, Milwaukee

    • 100000 to 120000 USD
    • Developer Role
    • Seniority: Junior

    Job description

    The Responsibilities

    * Provide leadership and support as ITIL team's technical lead for the ITSM tool. Oversees technical design, build, test of services and solutions, and implementation as coordinating with partners as appropriate. Contributes to decisions about tools, methods & approaches. Writes and maintains technical documentation. Manages priorities and escalations.
    * Oversee Configuration Management processes and execution across IT and multiple service providers ensuring adherence and adoption while driving compliance with the procedures, policies, data, technologies, and tools. Includes leadership reporting and dashboards identifying trends, providing visibility, and leading resolution where appropriate. Reviews efficiency and effectiveness of controls and ensures the design of the processes remain fit for purpose and aligns with business and industry best practices.
    * Assess new ServiceNow releases, managing release projects, and providing direction regarding adoption of new features. Designs and configures/builds components as required. As the ITSM tool SME, collaborate with ITIL team on ITIL functionality for Incident Management, Request/Catalog Management, Problem Management, Change Management, Knowledge Management, Self-Service Portals, and CMDB, IT Run, IT, and support partners.
    * Assist in designing and implementation of reports, dashboards, and custom views utilizing applications such as Performance Analytics
    * Leveraging ServiceNow to monitoring the contractual obligations and economic impacts of global Service Provider agreements via SLAs and reporting.

    The Other Qualifications

    * You have at least 2 years of experience implementing, designing, and developing ITSM solutions preferably in ServiceNow
    * Experience managing the Configuration Management process and related ITSM solution
    * Preferred 4-year technical-oriented degree, or equivalent work experience with technical product and application support across CPG business processes
    * Experience in JavaScript, HTML, CSS, AngularJS, JSON and other scripting languages
    * Preferred ServiceNow System Administration Certification and ServiceNow Advanced System Administration Certification
    * Understanding of ITIL Foundations version 3 or version 4 (Certification Preferred)
    * Preferred that you have at least 2 years experiencing working with multiple 3rd-party service providers in IT Service Operations
    * Skilled in "Leading Others" to influence, drive and challenge our key IT service provider resources accordingly
    * Effective communication skills - both verbal and written
    * Your constant curiosity fosters an innovative style to create effective, efficient solutions.

    ServiceNow Solution Architect

    England, London, City of London

    • 90000 to 100000 GBP
    • Architect Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Solution Architect - £100,000 - Fully remote

    I'm currently looking for a ServiceNow Lead Solution Architect who will be responsible for leading scoping, designing, developing and implementing across multiple projects. You should have previous experience of analysing requirements and ensuring the correct solutions are in place to reflect industry best practice. A part of this role will be helping and mentoring other ServiceNow Solution Architects to help them progress their career.

    The Role:

    * Leading the technical delivery of ServiceNow projects
    * Providing detailed technical solutions at an architectural level
    * Showcasing technical leadership by mentoring other architects
    * Confidently being able to present different solutions to stakeholders both internal and external
    * Providing the team with architectural oversight and how that will affect the design and delivery
    * Consulting with external stakeholders to ensure that lasting relationships are created and maintained
    * Ensuring that other members of the team are operating within the solution architecture standards and frameworks

    Preferred Experience:

    * Strong experience in leading a projects while consulting with enterprise organisations ensuring that the project is delivered within time and budget
    * While leading the team you should be able to work with every part of the team to ensure everybody is working towards the same target
    * In depth understanding of key technologies relevant to ServiceNow integration solutions
    * Confidently being able to communicate with stakeholders in a clear, open, honest and consistent manor to ensure that both parties are aligned through every part of the project
    * Ability to produce clear documentation
    * Strong negotiator, influencer and team player, used to managing multiple stakeholders in demanding time-critical situations.
    * Passionate about areas of expertise, managing your own development by learning continuously from experience and seeking out development opportunities

    ServiceNow Senior ITBM Developer

    Canada, Ontario

    • 140000 to 160000 CAD
    • Developer Role
    • Seniority: Senior

    Job description

    Position Responsibilities:

    A ServiceNow Technical Architect provides guidance to our customers related to the processes they are attempting to model and automate in ServiceNow and develops those solutions for the customer's ServiceNow environment. In addition, an Architect will work on developing the product suite and provide mentoring to less senior technical resources.

    * Provide ServiceNow development assistance to customers including, but not limited to, form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations
    * Coordinate with the Engagement Manager or Customer to understand business requirements and rationale behind changes to existing functionality as well as new functionality to be deployed
    * Lead functional and process workshops with Customer
    * Translate business needs into technical requirements
    * Answer technical and application configuration questions
    * Advise internal resources and customers on ServiceNow process and development best practices
    * Create complex technical designs to meet Customer needs
    * Configure and customize new applications and modules
    * Implement new functionality for customers while using ServiceNow best practices
    * Assist in troubleshooting ServiceNow upgrades, patching, and release management
    * Provide analysis of problems and possible solutions
    * Produce detailed documentation on all work completed
    * Lead technical implementation teams including code review for less experienced consultants
    * Wherever possible, enable the customer's ServiceNow administrator(s) to be self-sufficient.
    * Conduct technical training and knowledge transfer sessions.
    * Research systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solutions
    * Other duties as assigned and requested

    What You Bring:

    * Working experience with IT Business Management processes (Innovation Management, Demand Management, Portfolio and Project Management, Resource Management, Time) or Specific process area.
    * 5+ years of experience implementing, configuring, and customizing ServiceNow
    * Minimum of 4 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)
    * Required Certification: ServiceNow Fundamentals Certification
    * Preferred Certifications: PMP Certification, ITIL v3 Certification, Certified ServiceNow Administrator, Certified Implementation Specialist Certification(PPM), ServiceNow Implementation Specialist in two or more applications, Scrum Master Certification
    * Bachelor's Degree or equivalent work experience
    * Excellent communication skills and a strong personal commitment to quality service
    * Ability to understand and implement complex end-user requirements
    * Consultative perspective to optimized business processes and eliminate redundancy
    * Exceptional presentation skills and the ability to relate to various level of stakeholders
    * Conceptual understanding of operating models, business processes and underlying IT that supports it and the organizations structure
    * Conceptual understanding of establishing value of each application
    * Strong understanding of Agile and Waterfall Methodologies, Application Portfolio Management, IT architecture, JavaScript and web software design principals
    * Working knowledge of Agile frameworks and tools including Scrum, Kanban, Lean, Safe and others
    * Experience with IT Finance, PPM, SDLC and Application Portfolio Management tools
    * Integration experience with Financial or Project Accounting systems
    * Web Services integrations (SOAP, REST)
    * Working Knowledge of the Common Service Data Model (CSDM)

    ServiceNow Solution Architect

    England, London, City of London

    • 100000 to 115000 GBP
    • Architect Role
    • Skills: ServiceNow
    • Seniority: Senior

    Job description

    ServiceNow Lead Solution Architect - £115,000

    I'm currently looking for a ServiceNow Lead Solution Architect who will be responsible for leading scoping, designing, developing and implementing across multiple projects. You should have previous experience of analysing requirements and ensuring the correct solutions are in place to reflect industry best practice. A part of this role will be helping and mentoring other ServiceNow Solution Architects to help them progress their career.

    The Role:

    * Leading the technical delivery of ServiceNow projects
    * Providing detailed technical solutions at an architectural level
    * Showcasing technical leadership by mentoring other architects
    * Confidently being able to present different solutions to stakeholders both internal and external
    * Providing the team with architectural oversight and how that will affect the design and delivery
    * Consulting with external stakeholders to ensure that lasting relationships are created and maintained
    * Ensuring that other members of the team are operating within the solution architecture standards and frameworks

    Preferred Experience:

    * Strong experience in leading a projects while consulting with enterprise organisations ensuring that the project is delivered within time and budget
    * While leading the team you should be able to work with every part of the team to ensure everybody is working towards the same target
    * In depth understanding of key technologies relevant to ServiceNow integration solutions
    * Confidently being able to communicate with stakeholders in a clear, open, honest and consistent manor to ensure that both parties are aligned through every part of the project
    * Ability to produce clear documentation
    * Strong negotiator, influencer and team player, used to managing multiple stakeholders in demanding time-critical situations.
    * Passionate about areas of expertise, managing your own development by learning continuously from experience and seeking out development opportunities

    Certifications:

    * Certified ServiceNow System Administrator
    * Certified Implementation Specialist in at least 3 product suites
    * Certified in ITIL Foundation (v3 or v4)

    ServiceNow Architect

    USA, Texas, Dallas

    • 180000 to 205000 USD
    • Architect Role
    • Seniority: Mid-level

    Job description

    The role would be for Design and Architect Service-now ITSM application. The Architect will work very closely with ITSM Process Architect, customer personnel, Business Analyst(s), IT Architect, IT support teams and other technical teams to ensure that business needs around implementation of ServiceNow Platform are in a controlled and predictive manner.

    The general scope of the work for this position is as follows:
    * Understands technical and functional design requirements for ServiceNow
    * Provide High Level Design and technical solutions for ServiceNow implementation
    * Architect Integrations with ServiceNow using LDAP, Trusted Sources for SSO, Mid server, web-services, email and other relevant technologies
    * Experience with Domain separated experience setup and configuration.
    * Design and Architect ServiceNow CMDB and Discovery Jobs
    * Design and Architect Automation workflows using ServiceNow IntegrationHub and spokes
    * Should have designed and developed Integrations of Servicenow with 3rd party tools and Monitoring tools.
    * Should have experience with DevOps tools integration and automation trigger capability
    * Understands the workflow engines
    * Create prototypes for client engagements
    * Identifies system deficiencies and recommends solutions
    * Understands the necessity of and contributes to coding standards
    * Conduct periodic reviews with teams. Weekly and monthly status reports to higher management.
    * Participate in business meetings with various stake holders.
    * Take corrective actions based on the customer satisfaction surveys.
    * Drive service improvement programs.
    * Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
    * At least 8+ years of experience in Design and Implementation of ServiceNow

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    ServiceNow Account Executive

    USA, Pennsylvania, Philadelphia

    • 120000 to 150000 USD
    • Sales Role
    • Seniority: Mid-level

    Job description

    * Creating and executing sales plans to consistently achieve or exceed your assigned quarterly sales quota
    * Work with assigned accounts to identify, progress and close sales of professional services and associated software licensing
    * Maintaining an expert level of knowledge and communication pertaining to the value of the ServiceNow platform, its component solutions, and that of Crossfuze and its offerings
    * Working collaboratively with customers, partners, and other Crossfuze employees and contractors
    * Building effective relationships with ServiceNow and collaborating to develop plans for assigned accounts
    * Act as an escalation point and advocate for critical customer issues
    * Participate in internal sales meetings and business development activities
    * Other duties as assigned

    Requirements

    * Minimum 3 years in an account executive or equivalent role selling enterprise software solutions and/or software implementation services
    * Self-starter, comfortable delivering sales results in a fast-paced, performance-oriented environment
    * Thorough understanding of solution selling techniques, preferably with some sales training and/or certifications
    * Consistent track record of achieving or exceeding quota
    * Demonstrated experience negotiating and closing statements of work and similar agreements with customers
    * College degree, preferably in IT, communications, commerce or business
    * Familiarity with the ServiceNow platform is a strong plus

    ITIL Process Manager

    USA, Maryland, Baltimore

    • Up to 115000 GBP
    • Project Manager Role
    • Skills: ITIL v3, CMDB, ServiceNow
    • Seniority: Mid-level

    Job description

    Job Description

    Role & Responsibilities

    Assess the current state of the CMDB, work with Infrastructure teams, Applications teams, Service Management Office, and other teams to ensure that records, fields, and data are consistent and correct, making any adjustments as needed

    *

    * Assess the existing CMDB process documentation and modify as needed. Develop and maintain any new documentation
    * Facilitate CMDB audits, review and approve all changes to the CMDB, creating and chairing the CMDB board, develop reports/dashboards and present metrics to management
    * Advocate/mentor/socialize the importance surrounding the usage of the CMDB and report on noncompliance
    * Develop and maintain transition to operations policies and procedures to ensure they are fit for purpose

    * Oversee scheduling, planning, prioritization, risk management and dependencies to ensure the effective transition to operations across the enterprise
    * Ensure Project teams and stakeholders follow the agreed service transition processes and procedures,
    * Promotes best in class, ITIL based service transition practices
    * Establish and tracks process metrics and monitors process maturity based on identified KPIs and reports

    * Facilitate meetings with Project Managers, Business Partners, and business leaders / owners to ensure transition processes are followed

    * Ensures Change Delivery and Service Providers are sufficiently engaged in transition of services into the production

    * Ensure that a comprehensive support structure exist in the project close-out structure
    * Provide support for other processes that are closely integrated with transition management.
    * Ensure training requirements and any other non-functional requirements are defined and delivered against the agreed service acceptance criteria
    * Participate in end to end stakeholder groups to improve the efficiency of future deliveries and processes
    * Ensure quality control processes and testing was completed before release into production
    * Promote continuous improvement of the service transition process

    Skills & Qualifications

    *

    * Minimum of B.S. in an information-systems type curriculum required
    * ITIL Foundations Certification (v3 or v4) required; ITIL Intermediate preferred
    * 3-5 years of relevant experience
    * Experience with Configuration Management required
    * Experience with Knowledge Management preferred
    * Experience with (Service) Transition Management preferred
    * Exposure to general IT Service Management (ITSM) operation as it relates to ITIL
    * Exposure to Change Enablement
    * Exposure to Problem Management
    * Significant experience with ServiceNOW

    * Experience maturing and managing a Configuration Management Data Base (CMDB)
    * Familiarity with Knowledge Management and Transition Management and ITIL pillars
    * Ability to prepare reports, dashboards, and speak to the metrics displayed; develop metrics and reporting tools that can be used to measure effectiveness and efficiency of processes

    * Microsoft Office Applications:

    * Ability to write accurate technical documentation, policies, procedures in Word.
    * Ability to prepare workflows, roadmaps, infographics, etc., in Visio
    * Ability to lead meetings in Teams
    * Ability to create and present slide decks in PowerPoint

    * Ability to present themselves professionally and communicate with users at all levels of expertise

    * Customer facing
    * Public speaking
    * Problem-solving
    * Lead conference calls
    * Strong written communication skills, especially that which involves technical documentation

    * Strong ability to set and achieve deliverables, as well as hold others accountable
    * Ability to be self-directed, work independently, and as part of a team
    * Ability to take on multiple projects
    * Ability to maintain the "enterprise view"; what's best for the company in the spirit of continual improvement.
    * Ability to drive process definition, re-engineering, improvement, and gap analysis of current/to be processes

    * Willing to engage and participate in the quality control process
    * Ability to understand, communicate and manage risks effectively
    * Demonstrated skills in gathering and documenting requirements
    * Strong Project Management skills
    * Experience in managing customer relationships, understanding business imperatives, shaping service and solutions propositions, and negotiating win-win outcomes
    * Ability to quickly build relationships and establish credibility across the shared service function and with business leaders
    * The ability to work in a fast-paced environment with constant change and adaptability is required

    ServiceNow Architect

    USA, Virginia, Ashburn

    • 180000 to 190000 GBP
    • Architect Role
    • Seniority: Mid-level

    Job description

    The role would be for Design and Architect Service-now ITSM application. The Architect will work very closely with ITSM Process Architect, customer personnel, Business Analyst(s), IT Architect, IT support teams and other technical teams to ensure that business needs around implementation of ServiceNow Platform are in a controlled and predictive manner.

    The general scope of the work for this position is as follows:
    * Understands technical and functional design requirements for ServiceNow
    * Provide High Level Design and technical solutions for ServiceNow implementation
    * Architect Integrations with ServiceNow using LDAP, Trusted Sources for SSO, Mid server, web-services, email and other relevant technologies
    * Experience with Domain separated experience setup and configuration.
    * Design and Architect ServiceNow CMDB and Discovery Jobs
    * Design and Architect Automation workflows using ServiceNow IntegrationHub and spokes
    * Should have designed and developed Integrations of Servicenow with 3rd party tools and Monitoring tools.
    * Should have experience with DevOps tools integration and automation trigger capability
    * Understands the workflow engines
    * Create prototypes for client engagements
    * Identifies system deficiencies and recommends solutions
    * Understands the necessity of and contributes to coding standards
    * Conduct periodic reviews with teams. Weekly and monthly status reports to higher management.
    * Participate in business meetings with various stake holders.
    * Take corrective actions based on the customer satisfaction surveys.
    * Drive service improvement programs.
    * Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
    * At least 8+ years of experience in Design and Implementation of ServiceNow
    * The candidate should be trained in ITILv3 foundation certified

    ServiceNow Other Jobs

    Whether you’re looking for a Configuration Management Database role, or a ServiceNow Data Analyst position, we can discuss your particular skills and requirements with a view to landing you your perfect ServiceNow job. Why not upload your resume to give us a better idea of your skills — a dedicated account manager will get back to you within 48 hours with the most exciting opportunities we can find.