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Job Description:

* Provide subject matter expertise, act as technical product advocate, design, develop and implement ITIL, ITBM, ITOM, HRSD, CSM, SecOps, GRC (Expertise in 2-3 module with core ITSM + Integration expertise) processes within ServiceNow platform.
* Implement technology specific best practices and standards.
* Analyze and Evaluate alternative solutions and recommends cost effective and efficient solutions
* Proposes data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment.
* Translates requirements into functional and technical requirements
* Design and develop ServiceNow data model to support process integrations, ITAM & CMDB
* Knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS
* Strong customer service and excellent verbal/written communication
* Ability to understand ServiceNow lifecycle, multitask, time management skills
* Provide oversight and coordination between onsite/offshore team
* Reviews and refines designs for usability, reviews testing scenarios and refines test cases, to ensure applications quality and works with users to review test results to ensure they meet expected results
* Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments.
* Evaluation new features and produce comprehensive analysis and recommendations.
* Participate and own product roadmap planning, BCP/DR, testing, etc.
* Produces and maintains detailed system documentation including design specs, maintenance, troubleshooting, deployment, disaster recovery, technotes, and testing, etc.
* Process Management and Project Coordination
* Assists in development of project estimates, contributes to defining project timelines, project plans and milestones
* Instructs, assigns, reviews the work of other team members, including the review of high-level designs, detail designs, code, and test plans and results
* Performs all development lifecycle activities and provides quality assurance for the work of other team members
* Reports status to management as necessary
* Mentors and coaches other team members, facilitates individual team member development of technical, functional, and industry skills

Experience:

* Minimum of 10 years overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management; At least 5+ years of experience with ServiceNow.
* Strong working knowledge in all aspects of Service Management, Asset and Configuration Management and ITIL practices
* Strong working knowledge in each of the following: ServiceNow, JavaScript, web services, JDBC and distributed computing
* Practical experience with agile methodologies/tools
* Strong communication skills, both written and verbal, with the ability to describe technical solutions in the terms of the business

Salary

OTE $225K

ServiceNow Technical Consultant

I'm currently working with a ServiceNow Elite Partner who are looking to bring in a ServiceNow Consultant to their team. This would be ideal for somebody who is looking to make their next step up to the Senior ServiceNow Consultant level.

Responsibilities:

* Design configurations, customisations and implementations based upon the ServiceNow platform
* Create integrations with other business management systems using APIs, web-services, SOAP, REST, MIDSERVER, Import Tables, etc
* Develop and implement automation and orchestration within ServiceNow
* Lead ServiceNow workshops and work streams
* Be the SME contact for overall ServiceNow design and functionality with a very good understanding of how hardware, integrations, database and all other ServiceNow applications are related and dependency impacts of any changes or updates

Skills:

* Solid experience in designing and supporting complex implementations in a large-scale enterprise ServiceNow environment
* Software development background, including design, configuration, customisation and implementation based upon the ServiceNow platform
* Design and development experience of core service management processes and reporting, aligned to the ServiceNow IT service management tool suite
* Knowledge of Software as a Service and associated benefits
* Excellent stakeholder management skills
* Knowledge of other IT service management tool suites, such as those provided by BMC, HP and IBM Tivoli
* Experience over two of the following would be desirable; ITSM, HR, CSM, Security

Job Description:

* Expertise in 2-3 modules with core ITSM + Integration expertise
* Implement technology specific best practices and standards
* Analyze and Evaluate alternative solutions and recommends cost effective and efficient solutions
* Proposes data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment
* Translates requirements into functional and technical requirements
* Design and develop ServiceNow data model to support process integration's, ITAM & CMDB
* Reviews and refines designs for usability, reviews testing scenarios and refines test cases, to ensure applications quality and works with users to review test results to ensure they meet expected results
* Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments.
* Evaluation new features and produce comprehensive analysis and recommendations.
* Participate and own product roadmap planning, BCP/DR, testing, etc.
* Produces and maintains detailed system documentation including design specs, maintenance, troubleshooting, deployment, disaster recovery, technotes, and testing, etc.
* Assists in development of project estimates, contributes to defining project timelines, project plans and milestones
* Instructs, assigns, reviews the work of other team members, including the review of high-level designs, detail designs, code, and test plans and results
* Performs all development lifecycle activities and provides quality assurance for the work of other team members
* Mentors and coaches other team members, facilitates individual team member development of technical, functional, and industry skills

Experience:

* 10+ years of overall experience in implementing ITIL
* At least 5+ years of experience with ServiceNow.
* Experience with Service Management, Asset and Configuration Management
* Experience with JavaScript, web services, JDBC and distributed computing
* Experience with agile methodologies/tools
* Excellent communication and written skills

ServiceNow Developer - £35,000 - £45,000 - Remote (UK wide)

This company are currently going through a huge growth and so are looking to bring in a new ServiceNow Developer to join their team. They are looking for somebody to show that you're able to add value to the whole team by bringing your previous experiences. You will be focused on stimulating and challenging projects which are a step away from your standard ITSM implementations while working remotely post COVID-19.

Your responsibilities will include:

* Work closely with other member of your team to be able to successfully develop the technical solution for clients
* Act in a professional manner and have good communication with your team at all levels
* Attend company meetings when required
* Follow company delivery processes
* Have good technical understanding and large-scale thinking when approaching difficult projects

Experience:

* 3 year's ServiceNow experience
* Strong ITSM knowledge

ServiceNow Business Analyst -UK Wide



I'm currently working with a ServiceNow Partner who are recruiting for a ServiceNow Business Analyst. The Business Analyst will be responsible for bridging the gap between the client and the technical team. The ideal candidate will have expertise in both the fundamental processes of ServiceNow as well as being able to bring solutions to the client while considering their requirements.



Key Responsibilities:

* Work with other members of the ServiceNow team to design, test and transition the ServiceNow platform.
* Handling the support and transition to other delivery teams throughout projects
* Create and deliver training workshops
* Communicate and understand client's needs, and help translate these to the technical team.
* Follow all current company process polices
* Producing documentation concerning process and procedures

Skill Sets:

* Experience with ITSM and operation processes
* Experience configuring or administrating the ServiceNow platform.
* Understanding of Scrum Methodology
* Able to be a peacekeeper and navigate internal problems in the team and with the client
* Strong analytic skills by being able to break down complex tasks into process improvement solutions



Certifications:

Any of the below would be ideal.

* ITIL Foundation+
* Certified System Administrator (ServiceNow) modules Presales/Micro-Certifications
* COBIT, VeriSM, IT4ITLean IT, Scrum Certified

ServiceNow Developer - £45,000 - £55,000 - Remote (UK wide)

This company are currently going through a huge growth and so are looking to bring in a new ServiceNow Developer to join their team. They are looking for somebody to show that you're able to add value to the whole team by bringing your previous experiences. You will be focused on stimulating and challenging projects which are a step away from your standard ITSM implementations while working remotely post COVID-19.

Your responsibilities will include:

* Work closely with other member of your team to be able to successfully develop the technical solution for clients
* Act in a professional manner and have good communication with your team at all levels
* Attend company meetings when required
* Follow company delivery processes
* Have good technical understanding and large-scale thinking when approaching difficult projects

Experience:

* 3 year's ServiceNow experience
* Strong ITSM knowledge

ServiceNow Developer - £40,000 - £55,000 - Remote (UK wide)

This company are currently going through a huge growth and so are looking to bring in a new ServiceNow Developer to join their team. They are looking for somebody to show that you're able to add value to the whole team by bringing your previous experiences. You will be focused on stimulating and challenging projects which are a step away from your standard ITSM implementations while working remotely post COVID-19.

Your responsibilities will include:

* Work closely with other member of your team to be able to successfully develop the technical solution for clients
* Act in a professional manner and have good communication with your team at all levels
* Attend company meetings when required
* Follow company delivery processes
* Have good technical understanding and large-scale thinking when approaching difficult projects

Experience:

* 3 year's ServiceNow experience
* Strong ITSM knowledge

ServiceNow Integration Specialist- ServiceNow Elite Partner

£65,000 - £85,000k per annum

UK Wide



Currently in partnership with a ServiceNow Elite Partner that are actively recruiting for several positions across the board, the role will require for the successful applicant to be eligible for Security Clearance.

Responsibilities -

* Experience with Enterprise Software Systems
* Knowledge of SaaS, on-premise applications and external databases/warehouses
* Knowledge of system design and development used within web service or message-based applications (e.g. REST/SOAP).
* Expertise/understanding of ServiceNow integration capabilities to include Table APIs, Scripted APIs, Integration Hub, Import Set APIs, Emails, Pull vs Push data sources etc
* Advise, mentor, and provide hands-on assistance to other team members regarding the technical solution design and execution.
* Develop and document best practice approaches and reusable assets for the deployment team
* Identification & design of ServiceNow integration requirements, including

-Identity Management service (SSO/LDAP)
-ServiceNow Mid-tier setup
-Event Management integration
-Service Mapping & Discovery integration (CMDB)

* Create and design user stories as well as assess solution built by developers.
* Support and Perform system testing and systems integration testing
* Support user acceptance testing
* Support go-live and early life/warranty support periods



Skills Required:

* Service Oriented architecture and web services integration (SOAP, WSDL, JAX-WS)
* Familiarity with object oriented programming languages
* Relational database expertise in relation to an enterprise software system (Oracle, MS Sql, MySQL, etc.)
* AJAX, Jelly, or PERL scripting.
* Expertise hand-coding of DHTML/XHTML and CSS.
* XML, XSLT
* Ability to integrate ServiceNow with SalesForce, MuleSoft, SnapLogic, Perspectium etc (MUST)

Certifications Required:

* ServiceNow System Administration certificate
* ITIL Foundation Certified (optional)
* ServiceNow Implementation Specialist certificate
* ServiceNow Scripting certificate (optional)

If you want to find out more information, please contact me on 02038266694 or on d.landi-scarpato@nelsonfank.com

ServiceNow Technical Architect - £75,000 - £85,000 - Remote (must be based in the UK)

I am currently looking for a ServiceNow Technical Architect who is looking for a change from their current company. You will be expected to have a strong technical background while supporting other members of your team. This role will also be highly consultative as you should be constantly building exceptional client relationships.

Role & Responsibilities:

* Develop successful relationships with business leaders while understanding the client's vision
* Ensure that go-lives, end-user adoption and on-going support is provided
* Using objectives that you have been given to make into a customer road map
* Analysing technical requirements and translating them into an architectural blueprint
* Managing and guiding clients down a solution design by helping with decision points all the way through a technical implementation

Skills & Qualifications:

* Experience working with functional business leaders
* Show that you're able to identify business objectives and develop an outcome focused road map from the objectives
* Previously worked with large Consulting/SI organisations

Experience:

* Previous ITOM experience is desired
* Achieved a senior level position as an architect previously
* Managed large enterprise programs

An Elite ServiceNow Partner is seeking an experienced Pre-sales Solutions Consultant to join their growing team. This company is headquartered in Georgia and have a very reputable name in the ServiceNow ecosystem.

Role & Responsibilities

* Build out innovative solutions and transformations
* Understand needs and requirements for the ServiceNow platform
* Develop solutions on the ServiceNow platform
* Present to customers the features and functionality of the platform
* Collaborate with customers, sales, and delivery teams to transform business needs
* Interact on the solutions of the ServiceNow platform
* Become familiar with other digital technologies to integrate with ServiceNow
* Prosper in a fast paced growing company

Skills & Qualifications

* 5+ years of solution/sales experience
* 5+ years of experience with the ServiceNow platform
* College degree or equivalent experience
* ITIL Foundations certification and/or deep understanding of ITIL
* Knowledge of Agile/Scrum methodology
* Passionate, team player, with the ability to problem solve
* Excellent verbal and written communication

Benefits

* Full Benefits Package, 401K, Bonuses, PTO
* Work Life Balance
* Competitive Salary
* Ability to receive training and certifications

Apply here or send me an email at l.lechleitner@nelsonfrank.com to schedule a time to chat with me regarding this amazing opportunity.