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ServiceNow Configuration Manager - Full Time
Location: Full-Remote (10% travel to London)
Salary: £55,000 - £65,000 per annum

I am currently looking for a Configuration Manager that would be responsible for defining and managing the Service Configuration Management practice and ensuring integration with the other IT Service Management practices such as Incident, Problem, Change and Release Management.

You would be required to run workshops, engage with stakeholders, and manage day to day activities. You preferably hold ServiceNow, ITIL and/or ITSM certifications.

If you want to find out more information, please reach out on 02038266694 or on d.landi-scarpato@nelsonfrank.com

HYBRID 2 DAYS A WEEK IN CHICAGO!





What you'll be doing



* Implementing end-to-end integrations
* Monitoring and restoring integrations to meet service level agreements and up time
* Be the subject matter expert for more than one integration tool technology
* Work as part of a integration team to improve the ServiceNow platform and create innovative solutions to business problems using ServiceNow.
* Develop, implement and improve existing and new integrations for ServiceNow.
* Use your technical skills and knowledge to bring new ideas and improvements to peers and business leaders.
* Mentor other team members in integration, monitoring and improvement best practices
* Collaborate with other business and technical teams to develop user-friendly catalog items using ServiceNow's latest tools including Studio, Flow Designer, and Integration Hub.
* Create scoped applications to help solve business needs and requirements.



Domain Expertise



* B.E./B.Tech./M.E./M.S./M.Tech. from Computer Science, Electronics and Communications and Electrical Engineering fields with an excellent academic record
* Minimum 5 years of working experience on the ServiceNow platform
* ServiceNow implementation experience in ITSM and SecOps modules
* Well versed with different ServiceNow products
* Hands-on experience with Incident Management, ITSM, Service Catalog & Asset Management products.
* Strong experience in Integrations with 3rd party tools using (web services, SOAP, email, MID, etc ).
* Hands-on experience developing using JavaScript.
* Hands-on experience on Script Includes, Business Rules & Client scripts
* Excellent communication skills - verbal & written are truly essential
* Demonstrated experience working with business partners to interpret requirements
* Experience working in Agile mode and working with remotely located teams.
* Great interpersonal skills result driven & Go-getter attitude is highly desirable

ServiceNow Technical Consultant - up to £600 per day (inside IR35) - Fully Remote (Must be based in the UK)

I'm currently looking for a ServiceNow professional looking for their next contract role. I am seeking an experienced ServiceNow Technical Consultant to join my client's ServiceNow Advisory Practice.

Position Summary:

As the ServiceNow Technical Consultant, you will play a pivotal role in delivering high-quality solutions to their clients. Your expertise in ServiceNow ITSM workflows, especially in an MSP (Managed Service Provider) environment, will be put to the test as you tackle core ITIL processes, Service Portal, and Service Catalogue tasks.

Key Responsibilities:

* Utilise your significant experience to define, document, and implement technical requirements.
* Your experience with Domain Separation will mean that you will be leading the design, implementation, and security throughout this project.
* Managing integration's, including AD/LDAP, SSO, Monitoring Tools, Telephony systems, and 3rd Party ITSM tools.
* Leverage your knowledge of ServiceNow ITOM and other related modules to deliver comprehensive solutions.
* Play a key role in supporting and mentoring junior team members, contributing to their growth and development.

Experience:

* Proven experience in ServiceNow ITSM workflow, preferably within an MSP environment.
* Proficiency in core ITIL processes, Service Portal, and Service Catalogue.
* Strong background in Domain Separation, including design, implementation, and security.
* Demonstrated ability to define and implement technical requirements.
* Experience with various integration's, including AD/LDAP, SSO, Monitoring Tools, Telephony systems, and 3rd Party ITSM tools.
* Knowledge of ServiceNow ITOM and other relevant modules.

ServiceNow Technical Architect - London or Manchester Based - up to £100,000 plus bonus

I'm currently working with a ServiceNow Partner who are looking to bring in a ServiceNow Technical Architect to expand their current offering.

Responsibilities:

* Build ServiceNow Solutions which adhere to best practice
* Document requirements and discuss to gather data from customers and stakeholders
* Customise ServiceNow applications and facilitate rollout of new applications
* Collaborate effectively with other ServiceNow professionals while helping guide the team to deliver customer requirements

Experience:

* Experience working with ServiceNow for the past 5 years
* Technical expertise with ServiceNow with previous architecture experience
* Designing, building and implementing ServiceNow Solutions in line with what the stakeholders are looking for
* Hands on experience with third party integration's, eBonding/Service Bridge specifically from Domain separation

Role: Financial Controller (Contract)
Length: 3-6 months
Rate: £400-450 per day
Location: London Bridge, (Two days a week in the office)
IR35: Outside

Currently looking for a highly skilled and experienced Financial Controller who will play a vital role in managing the financial operations of my client.

I am looking for someone who will play a key role in overseeing the preparation and the analysis of financial statement, ensuring compliance and accuracy with the accounting principles. Alongside this, looking for someone that can assist with forecasting, budgeting and financial reporting activities.

* Preparing consolidated financial statements for 10+ legal entities including foreign currencies
* Experience preparing 13 week cash flow forecasts, including modelling cash receipts, and reporting on actual cash flows vs the forecast
* Experience with managing a financial audit
* Preferable: experience preparing UK Vat returns
* 5+ years' experience post CIMA, CA or other accountancy qualification

If you want to find out more information, please reach out on 02038266694 or on d.landi-scarpato@nelsonfrank.com

Job Description

A large IT Consultancy is looking for a ServiceNow Architect as they continue to grow out their ServiceNow team.

Role:

* Lead ServiceNow-based projects
* Design and implement complex solutions to meet customer requirements
* Configure and implement custom applications/modules
* Align closely with peers to ensure delivery on time, on budget, on scope
* Support teams working in other domains to satisfy integration needs

Benefits

* Interesting work in a global team
* A high degree of autonomy, which makes it possible to implement topics holistically and independently
* A success-oriented salary structure including participation in the company's goals
* Interesting team events (summer party, Christmas party, co-working days) and an international team building week once a year
* A perfect mix of travel, remote work and office working
* Own IT budget for the perfect laptop from Apple or Lenovo
* Furnishing your home office
* The possibility of using a company car or company bike
* Training budget

If you want to find out more information, please reach out on +49(0)22165089531 or b.blows@nelsonfrank.com

Job Description

A large IT Consultancy is looking for a ServiceNow Architect as they continue to grow out their ServiceNow team.

Role:

* Lead ServiceNow-based projects
* Design and implement complex solutions to meet customer requirements
* Configure and implement custom applications/modules
* Align closely with peers to ensure delivery on time, on budget, on scope
* Support teams working in other domains to satisfy integration needs

Benefits

* Interesting work in a global team
* A high degree of autonomy, which makes it possible to implement topics holistically and independently
* A success-oriented salary structure including participation in the company's goals
* Interesting team events (summer party, Christmas party, co-working days) and an international team building week once a year
* A perfect mix of travel, remote work and office working
* Own IT budget for the perfect laptop from Apple or Lenovo
* Furnishing your home office
* The possibility of using a company car or company bike
* Training budget

If you want to find out more information, please reach out on +49(0)22165089531 or b.blows@nelsonfrank.com

Any 4 year ServiceNow Developers with custom applications experience are encouraged to apply!

Typical responsibilities include:

* Proven experience as a key technical resource leading the development of solutions in client environments.
* Provide technical leadership and training, perform peer code reviews and ensure the ServiceNow team follows development best-practices
* Experience with implementation of Service Now, working with all core ITSM processes, as well as Discovery, Orchestration, App Creator, Demand Management, Project Management, Performance Analytics and other applications as they relate to ServiceNow
* Experience developing custom business applications on ServiceNow platform
* Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades
* Create and maintain API and data integration processes between ServiceNow and other services.
* Generate operational reports and KPI analysis as needed
* Prepare client facing and internal deliverables that are technology related
* Transform functional requirements into detailed technical designs that represent actionable development tasks
* Maintain production system reliability through utilization of change management process
* Monitor health, usage and overall compliance of the application
* Perform version upgrades and install patches
* Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces and any other customization required to support client processes
* Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes and performing root cause analysis

Qualifications

* Bachelor's degree in Computer Science, MIS or Business-related discipline
* 4+ years of hands-on experience as ServiceNow Developer or ServiceNow Implementation Specialist
* Strong communication skills (oral and written)
* Certified ServiceNow Application Developer - or the ability to complete within 60 days of hire
* Certified in Scaled Agile Framework (SAFe) - or the ability to complete within 60 days of hire
* Experience developing and implementing systems using Agile/Scrum methodology
* Experience with ITIL Service Management processes. ITIL Foundations certification preferred.
* Experience with web technologies such as DHTML, CSS, AJAX, XML, HTTP
* Experience with Server-side technologies such as Rino, Jelly
* Experience with Database technologies such as JDBC, SQL
* Previous experience configuring and customizing all aspect of ServiceNow - UI Actions, UI Policy, UI Pages, Business Rules, Client Scripts, Include Scripts, Catalog Client Scripts, Catalog UI Polices, Email Scripts, Scripted Web Services, Rest and SOAP web services, Roles / Groups to name a few
* Must be eligible to meet government eligibility requirements including public trust clearance
* Must pass a background check and drug test

ServiceNow Configuration Manager - £65,000 - Remote (UK Based)

I'm currently working with a ServiceNow Partner who are looking to hire a ServiceNow Configuration Analyst/Manager into their Service Configuration Management practice to ensure integration's with other ITSM practices such as Incident, Problem, Change and Release Management.

Responsibilities:

* Managing the day to day activities of the practice, including establishing priorities and work assignments
* Tracking compliance to policies and procedures and resolving / escalating any compliance issues
* Facilitating Configuration Management audits
* Regularly review discovery output to ensure data accuracy and completeness in the CMDB
* Mentoring the organization on Configuration Management services, concepts, policies and procedures
* Providing and approving all requirements, use cases, user stories, etc. in support of new or improving functionality
* Configure and generate reports for different stakeholders, providing key insights into the status and health of the CMDB

Skills and Experience:

* 4 years experience working with ServiceNow or a similar ITSM platform
* Strong analytic ability, and capable of investigating and troubleshooting issues independently
* Strong understanding of ITIL - preferably qualified
* Experience with Discovery and/or Service Maps

ServiceNow Solution Consultant - United Kingdom (Hybrid working) - £85,000 per annum

I'm currently working with a client who are looking to expand their ServiceNow team by bringing in a ServiceNow Architect. They are looking for somebody who are able to advise and guide the surrounding team on how to get the most out of their current platform as well as helping improve the platform moving forward. This would be great for somebody who already has experience as a ServiceNow Architect or for somebody who is looking to make the next step in their career.

Responsibilities:

* Reviewing the current ServiceNow platform to ensure it is designed and built in a way that the business is getting the best from the platform
* Leading projects to make sure new features and capabilities are delivered in the most efficient manner
* Encouraging the surrounding the team helping contribute and build the team culture
* Ensuring that information is attained in the right way and within project timelines

Experience:

* 4+ years ServiceNow experience
* Technical background and good understanding of ServiceNow
* Consulting experience, understanding how to communicate with other members of the team as well as stakeholders
* Capturing technical designs and being able to translate these to different audiences