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    ServiceNow Architect - Full time & Hybrid

    USA, Illinois, Chicago

    • $180,000 to $210,000 USD
    • Architect Role
    • Seniority: Mid-level

    Job description


    What you'll be doing

    * Implementing end-to-end integrations
    * Monitoring and restoring integrations to meet service level agreements and up time
    * Be the subject matter expert for more than one integration tool technology
    * Work as part of a integration team to improve the ServiceNow platform and create innovative solutions to business problems using ServiceNow.
    * Develop, implement and improve existing and new integrations for ServiceNow.
    * Use your technical skills and knowledge to bring new ideas and improvements to peers and business leaders.
    * Mentor other team members in integration, monitoring and improvement best practices
    * Collaborate with other business and technical teams to develop user-friendly catalog items using ServiceNow's latest tools including Studio, Flow Designer, and Integration Hub.
    * Create scoped applications to help solve business needs and requirements.

    Domain Expertise

    * B.E./B.Tech./M.E./M.S./M.Tech. from Computer Science, Electronics and Communications and Electrical Engineering fields with an excellent academic record
    * Minimum 5 years of working experience on the ServiceNow platform
    * ServiceNow implementation experience in ITSM and SecOps modules
    * Well versed with different ServiceNow products
    * Hands-on experience with Incident Management, ITSM, Service Catalog & Asset Management products.
    * Strong experience in Integrations with 3rd party tools using (web services, SOAP, email, MID, etc ).
    * Hands-on experience developing using JavaScript.
    * Hands-on experience on Script Includes, Business Rules & Client scripts
    * Excellent communication skills - verbal & written are truly essential
    * Demonstrated experience working with business partners to interpret requirements
    * Experience working in Agile mode and working with remotely located teams.
    * Great interpersonal skills result driven & Go-getter attitude is highly desirable


    ServiceNow Technical Consultant

    England, London, City of London

    • £500 to £600 GBP
    • Developer Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Technical Consultant - up to £600 per day (inside IR35) - Fully Remote (Must be based in the UK)

    I'm currently looking for a ServiceNow professional looking for their next contract role. I am seeking an experienced ServiceNow Technical Consultant to join my client's ServiceNow Advisory Practice.

    Position Summary:

    As the ServiceNow Technical Consultant, you will play a pivotal role in delivering high-quality solutions to their clients. Your expertise in ServiceNow ITSM workflows, especially in an MSP (Managed Service Provider) environment, will be put to the test as you tackle core ITIL processes, Service Portal, and Service Catalogue tasks.

    Key Responsibilities:

    * Utilise your significant experience to define, document, and implement technical requirements.
    * Your experience with Domain Separation will mean that you will be leading the design, implementation, and security throughout this project.
    * Managing integration's, including AD/LDAP, SSO, Monitoring Tools, Telephony systems, and 3rd Party ITSM tools.
    * Leverage your knowledge of ServiceNow ITOM and other related modules to deliver comprehensive solutions.
    * Play a key role in supporting and mentoring junior team members, contributing to their growth and development.


    * Proven experience in ServiceNow ITSM workflow, preferably within an MSP environment.
    * Proficiency in core ITIL processes, Service Portal, and Service Catalogue.
    * Strong background in Domain Separation, including design, implementation, and security.
    * Demonstrated ability to define and implement technical requirements.
    * Experience with various integration's, including AD/LDAP, SSO, Monitoring Tools, Telephony systems, and 3rd Party ITSM tools.
    * Knowledge of ServiceNow ITOM and other relevant modules.


    ServiceNow Developer

    USA, District of Columbia

    • Up to £120,000 GBP
    • Developer Role
    • Skills: ServiceNow Scoped Applications, Custom Applications, JavaScript
    • Seniority: Mid-level

    Job description

    Any 4 year ServiceNow Developers with custom applications experience are encouraged to apply!

    Typical responsibilities include:

    * Proven experience as a key technical resource leading the development of solutions in client environments.
    * Provide technical leadership and training, perform peer code reviews and ensure the ServiceNow team follows development best-practices
    * Experience with implementation of Service Now, working with all core ITSM processes, as well as Discovery, Orchestration, App Creator, Demand Management, Project Management, Performance Analytics and other applications as they relate to ServiceNow
    * Experience developing custom business applications on ServiceNow platform
    * Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades
    * Create and maintain API and data integration processes between ServiceNow and other services.
    * Generate operational reports and KPI analysis as needed
    * Prepare client facing and internal deliverables that are technology related
    * Transform functional requirements into detailed technical designs that represent actionable development tasks
    * Maintain production system reliability through utilization of change management process
    * Monitor health, usage and overall compliance of the application
    * Perform version upgrades and install patches
    * Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces and any other customization required to support client processes
    * Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes and performing root cause analysis


    * Bachelor's degree in Computer Science, MIS or Business-related discipline
    * 4+ years of hands-on experience as ServiceNow Developer or ServiceNow Implementation Specialist
    * Strong communication skills (oral and written)
    * Certified ServiceNow Application Developer - or the ability to complete within 60 days of hire
    * Certified in Scaled Agile Framework (SAFe) - or the ability to complete within 60 days of hire
    * Experience developing and implementing systems using Agile/Scrum methodology
    * Experience with ITIL Service Management processes. ITIL Foundations certification preferred.
    * Experience with web technologies such as DHTML, CSS, AJAX, XML, HTTP
    * Experience with Server-side technologies such as Rino, Jelly
    * Experience with Database technologies such as JDBC, SQL
    * Previous experience configuring and customizing all aspect of ServiceNow - UI Actions, UI Policy, UI Pages, Business Rules, Client Scripts, Include Scripts, Catalog Client Scripts, Catalog UI Polices, Email Scripts, Scripted Web Services, Rest and SOAP web services, Roles / Groups to name a few
    * Must be eligible to meet government eligibility requirements including public trust clearance
    * Must pass a background check and drug test

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