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    ServiceNow Technical Consultant

    England, London, City of London

    • £60,000 to £70,000 GBP
    • Developer Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Technical Consultant - up to £70,000 - UK Based

    Role Overview:

    You will be an experienced ServiceNow Technical Consultant with extensive knowledge across a number of modules on the ServiceNow platform. You will work with the ServiceNow team and keen to get involved with the full implementation lifecycle being specifically responsible for leading teams configuring and developing solutions.

    Key Responsibilities:

    You will work with colleagues to:

    * Design, develop and implement workflows and processes with the ServiceNow platform
    * Provide assessments and workshops to help the customer maximise their business results from the ServiceNow platform.
    * Maintain system documentation which captures the solution design used for implementation.
    * Strive to optimize the use of the ServiceNow platform recognising how it can be applied "out of the box" to satisfy a client requirement.
    * Use your experience to provide input into the implementation and support costs for new solutions.

    Essential Skills and Experience:

    * Demonstrable experience in at least one of the following ServiceNow applications: Customer Service Management (CSM), Field Service Management (FSM) or IT Service Management (ITSM)
    * Experience implementing solutions which require integration with other systems.
    * Experience of managing or leading small teams.
    * Experience in providing pre-sales support including solution shaping, estimating, resource planning, transition planning and proposal writing within a ServiceNow environment.
    * Experience of business analysis (including requirements gathering and writing user stories) Strong communication skills and stakeholder management
    * Experience of some of the following Scripting/APIs/Service Portal/Flow Designer, UI Builder
    * Familiar with ITIL, SDLC, Prince 2, Agile, Scrum methodologies.

    Desirable skills:

    * Certified in ITIL V3/V4, Agile, Scrum methodologies
    * Experience of creating solution which integrate with other systems
    * Experience in other ServiceNow products
    * Working within Public Sector or associated government organisations
    * Project management and project leadership experience
    * Experience of mentoring junior team members

    ServiceNow Technical Consultant

    England, London, City of London

    • £65,000 to £75,000 GBP
    • Developer Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Senior Technical Consultant

    Role Overview:

    You will be an experienced ServiceNow Technical Consultant with extensive knowledge across a number of modules on the ServiceNow platform. You will work with the ServiceNow team and keen to get involved with the full implementation lifecycle being specifically responsible for leading teams configuring and developing solutions.

    Key Responsibilities:

    You will work with colleagues to:

    * Design, develop and implement workflows and processes with the ServiceNow platform
    * Provide assessments and workshops to help the customer maximise their business results from the ServiceNow platform.
    * Maintain system documentation which captures the solution design used for implementation.
    * Strive to optimize the use of the ServiceNow platform recognising how it can be applied "out of the box" to satisfy a client requirement.
    * Use your experience to provide input into the implementation and support costs for new solutions.

    Essential Skills and Experience:

    * Demonstrable experience in at least one of the following ServiceNow applications: Customer Service Management (CSM), Field Service Management (FSM) or IT Service Management (ITSM)
    * Experience implementing solutions which require integration with other systems.
    * Experience of managing or leading small teams.
    * Experience in providing pre-sales support including solution shaping, estimating, resource planning, transition planning and proposal writing within a ServiceNow environment.
    * Experience of business analysis (including requirements gathering and writing user stories) Strong communication skills and stakeholder management
    * Experience of some of the following Scripting/APIs/Service Portal/Flow Designer, UI Builder
    * Familiar with ITIL, SDLC, Prince 2, Agile, Scrum methodologies.

    Desirable skills:

    * Certified in ITIL V3/V4, Agile, Scrum methodologies
    * Experience of creating solution which integrate with other systems
    * Experience in other ServiceNow products
    * Working within Public Sector or associated government organisations
    * Project management and project leadership experience
    * Experience of mentoring junior team members

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    ServiceNow Developer - NV1 Clearance

    Australia, Australian Capital Territory, Canberra

    • A$120,000 to A$160,000 AUD
    • Developer Role
    • Skills: ServiceNow/Technical Consultant/Technical Developer/Technical Architect/Developer/ServiceNow Developer/ServiceNow Consultant/ServiceNow Technical Consultant/Technical Consultant
    • Seniority: Mid-level

    Job description

    * Melbourne OR Canberra location (Hybrid working model)
    * Multiple positions available, immediate start - Permanent OR Daily-Rate Contract
    * Global organisation working on projects in the federal government space and a number of other sectors.



    About the company:

    Nelson Frank in collaboration with our client who are a reputable global organisation are on the lookout for multiple ServiceNow Developers to join the team for their upcoming projects in 2024. You will need to an in-depth of knowledge of ITOM Discovery (including troubleshooting) and ServiceNow integration experience.



    Responsibilities:

    * Contribute to the design, implementation, and deployment of ServiceNow ITOM solutions
    * Configure and customize ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, and Operational Intelligence
    * Support SerivceNow implementation projects by developing technical specifications, workflows, and integration requirements
    * Stay updated with the latest ServiceNow trends, features, and releases, and recommend enhancements or new functionalities to the projects.

    Key Skills:

    * Proficiency working with ServiceNow with a focus on ITOM implementations, Service Mapping and Discovery modules.
    * Highly regarded if you hold Implementation Specialist certifications in ITSM and ITOM
    * Background in IT Service Management (ITSM) processes and frameworks (ITIL, COBIT, etc.).
    * Fluency in the design and configuration of ITOM solutions with ServiceNow.
    * Exposure with operations and infrastructure management concepts, including network devices, servers, databases, and cloud environments.
    * Experience with ServiceNow CMDB and integration with third-party tools and systems.



    Applicants must hold or be eligible for a current NV1 Security Clearance to be considered for this opportunity.

    This position is interviewing now and is available for an immediate start.

    Tim Dickens
    t.dickens@nelsonfrank.com
    https://www.linkedin.com/in/tim-dickens-47593b222/

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    ServiceNow Developer - NV1 Clearance

    Australia, Victoria, Melbourne

    • A$120,000 to A$160,000 AUD
    • Developer Role
    • Skills: ServiceNow/Technical Consultant/Technical Developer/Technical Architect/Developer/ServiceNow Developer/ServiceNow Consultant/ServiceNow Technical Consultant/Technical Consultant
    • Seniority: Mid-level

    Job description

    * Melbourne OR Canberra location (Hybrid working model)
    * Multiple positions available, immediate start - Permanent OR Daily-Rate Contract
    * Global organisation working on projects in the federal government space and a number of other sectors.



    About the company:

    Nelson Frank in collaboration with our client who are a reputable global organisation are on the lookout for multiple ServiceNow Developers to join the team for their upcoming projects in 2024. You will need to an in-depth of knowledge of ITOM Discovery (including troubleshooting) and ServiceNow integration experience.



    Responsibilities:

    * Contribute to the design, implementation, and deployment of ServiceNow ITOM solutions
    * Configure and customize ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, and Operational Intelligence
    * Support SerivceNow implementation projects by developing technical specifications, workflows, and integration requirements
    * Stay updated with the latest ServiceNow trends, features, and releases, and recommend enhancements or new functionalities to the projects.

    Key Skills:

    * Proficiency working with ServiceNow with a focus on ITOM implementations, Service Mapping and Discovery modules.
    * Highly regarded if you hold Implementation Specialist certifications in ITSM and ITOM
    * Background in IT Service Management (ITSM) processes and frameworks (ITIL, COBIT, etc.).
    * Fluency in the design and configuration of ITOM solutions with ServiceNow.
    * Exposure with operations and infrastructure management concepts, including network devices, servers, databases, and cloud environments.
    * Experience with ServiceNow CMDB and integration with third-party tools and systems.



    Applicants must hold or be eligible for a current NV1 Security Clearance to be considered for this opportunity.

    This position is interviewing now and is available for an immediate start.

    Tim Dickens
    t.dickens@nelsonfrank.com
    https://www.linkedin.com/in/tim-dickens-47593b222/

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    ServiceNow Service Delivery Manager

    England, London, City of London

    • £450 to £550 GBP
    • Systems Manager Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Service Delivery - 6 Month Contract - £600 per day

    I'm currently working with a partner who are seeking a ServiceNow Service Delivery Manager to join their UK team. This multifaceted role involves managing various service aspects including Managed Services, Build Services, and Development Backlog. We are looking for an individual who can foster enduring client partnerships and ensure the seamless delivery of services.

    The ServiceNow Service Delivery Manager will play a pivotal role in the day-to-day proactive management of their client account. Building robust relationships across both client and Partner teams, they will serve as the primary point of contact for all operational matters.

    Key responsibilities include:

    * Proactively managing day-to-day service operations, overseeing all services and personnel.
    * Working with other team members to ensure client-centric delivery, optimising workload and utilisation.
    * Assuming overall accountability for crew management, including timesheet management and expense approvals.
    * Facilitating the transition to ServiceNow through assessment and requirements gathering with key stakeholders.
    * Overseeing agile delivery of services within ServiceNow, including managing application enhancements and defects.
    * Planning and executing platform upgrades.
    * Generating weekly and monthly service review reports to highlight progress and mitigate risks.
    * Conducting regular governance sessions to ensure stakeholder alignment, with occasional travel required.
    * Collaborating with the management team to track and escalate issues as necessary.
    * Monitoring and driving issue resolution, escalating deviations from expected outcomes.
    * Identifying opportunities for additional services to enhance client satisfaction.

    What You Bring:

    * 3+ years' experience in service management and Agile methodologies, preferably in a leadership role.
    * Proficiency in ServiceNow with a strong understanding of its capabilities and design principles for enterprise-scale solutions.
    * Experience in either HRSD, Sec Ops, IRM
    * Demonstrated experience in independently managing core ServiceNow module delivery services.
    * Working knowledge of consulting services, including collaboration with offshore development teams.
    * Familiarity with IT Service Management industry standards, with a minimum of ITIL Foundation certification.
    * Proficient in stakeholder engagement, negotiation, and mediation.
    * A customer-focused mindset with a dedication to service excellence.
    * Strong leadership skills with the ability to motivate and inspire others.
    * Excellent organisational and communication skills (English), both written and verbal.
    * Empathetic approach to understanding customer and internal perspectives.
    * Ability to remain composed and proactive in dynamic environments, adapting quickly to changing requirements.

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    ServiceNow Senior Developer

    England, West Yorkshire, Leeds

    • £500 to £600 GBP
    • Developer Role
    • Skills: ServiceNow
    • Seniority: Senior

    Job description

    ServiceNow Developer - Leeds Based (twice a week)

    Responsibilities:

    * Collaborate with a talented team of ServiceNow professionals to deliver changes and provide support to our government client.
    * Work closely with the Product Manager, Developers, and service teams to ensure the ServiceNow platform meets the evolving needs of our clients.
    * Define and deliver user stories, resolve incidents, and test and promote major releases.
    * Drive self-service and automation capabilities, leveraging Service Portal, Orchestration, and Integration Hub.
    * Lead technical tasks related to configuration and implementation of the ServiceNow platform.
    * Evaluate emerging ServiceNow technologies and define roadmaps to meet business needs.
    * Troubleshoot and resolve defects following best practice principles.
    * Update documentation related to incidents, changes, and designs as required.
    * Lead a small team of ServiceNow developers and supporting SMEs in development and support activities.

    Experience:

    * Proven experience as a senior technical resource in ServiceNow platform development, particularly in areas such as CSM, ITSM, ITOM, ITAM, Integration's, WSD, and HRSD.
    * Working knowledge of designing and developing APIs and web service integration's with ServiceNow.
    * Hands-on experience creating self-service and automation capabilities.
    * Excellent technical knowledge of ServiceNow integration using web services and other web-based technologies.
    * Proficiency in coding and scripting.
    * Strong analytic and problem-solving skills.
    * Familiarity with ITIL processes and best practices.
    * Experience in Agile software delivery methodology.

    Qualifications:

    * Educated to A-level standard or equivalent.
    * Proven hands-on experience as a Senior ServiceNow developer.
    * Experience in Agile software delivery methodology.
    * Ability to understand as-is and to-be processes to deliver toolset changes.
    * Contributory experience in end-to-end development activities of project enhancements, changes, and upgrades.

    Core Competencies Preferred:

    * Good experience with ITILv3 or 4.
    * Familiarity with cloud services including SaaS, IaaS, and PaaS.
    * Cloud provider experience (e.g., AWS, Azure, Google, ServiceNow).
    * Experience in developing and designing technical solutions and integrations.
    * Familiarity with delivery methodologies such as Agile, Scrum, Kanban, Waterfall, and Wagile.
    * Strong team player with effective task management skills.
    * Self-motivated and capable of working alone or in teams.

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