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    ServiceNow Technical Architect

    USA, Georgia, Atlanta

      Salary: register to unlock
    • Architect Role
    • Seniority: Mid-level

    Job description

    The role would be for Design and Architect Service-now ITSM application. The Architect will work very closely with Process/Lead Architects, Customer personnel, Business Analyst(s), Senior Architects, IT support teams and other technical teams to ensure that business needs around implementation of ServiceNow Platform are in a controlled and predictive manner.



    * Strong understanding of technical and functional design requirements for ServiceNow Platform

    * Provide High Level Design and technical solutions for ServiceNow implementations
    * Architect Integrations with ServiceNow using LDAP, Trusted Sources for SSO, Mid server, web-services, email and other relevant technologies
    * Strong understanding and experience with Domain separated experience setup and configuration.
    * Design and Architect ServiceNow ITSM, ITAM, ITOM, CMDB and Discovery Jobs
    * Design and Architect Automation workflows using ServiceNow Integration Hub and spokes
    * Should have designed and developed Integrations of ServiceNow with 3rd party tools and monitoring tools.
    * Should have strong hands on experience with DevOps tools integration and automation trigger capability
    * Strong understanding with workflow engines
    * Strong understanding of design methodologies to create prototypes for client engagements
    * Strong understanding of ServiceNow platform to Identify system deficiencies and recommends solutions
    * Understands the necessity of and contributes to coding standards and best practices
    * Conduct periodic reviews with teams. Weekly and monthly status reports to higher management.
    * Participate in customer business meetings with various stake holders.
    * Take corrective actions based on the customer satisfaction surveys.
    * Drive service improvement programs.
    * Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
    * At least 10+ years of experience in Design and Implementation of ServiceNow

    · The candidate should be ITIL, CSA, CAD, CIS and other main line / micro certification as applicable



    Remote, full time, US residency required!

    ServiceNow Technical Architect

    USA, Texas, San Antonio

      Salary: register to unlock
    • Architect Role
    • Seniority: Mid-level

    Job description

    The role would be for Design and Architect Service-now ITSM application. The Architect will work very closely with Process/Lead Architects, Customer personnel, Business Analyst(s), Senior Architects, IT support teams and other technical teams to ensure that business needs around implementation of ServiceNow Platform are in a controlled and predictive manner.



    * Strong understanding of technical and functional design requirements for ServiceNow Platform

    * Provide High Level Design and technical solutions for ServiceNow implementations
    * Architect Integrations with ServiceNow using LDAP, Trusted Sources for SSO, Mid server, web-services, email and other relevant technologies
    * Strong understanding and experience with Domain separated experience setup and configuration.
    * Design and Architect ServiceNow ITSM, ITAM, ITOM, CMDB and Discovery Jobs
    * Design and Architect Automation workflows using ServiceNow Integration Hub and spokes
    * Should have designed and developed Integrations of ServiceNow with 3rd party tools and monitoring tools.
    * Should have strong hands on experience with DevOps tools integration and automation trigger capability
    * Strong understanding with workflow engines
    * Strong understanding of design methodologies to create prototypes for client engagements
    * Strong understanding of ServiceNow platform to Identify system deficiencies and recommends solutions
    * Understands the necessity of and contributes to coding standards and best practices
    * Conduct periodic reviews with teams. Weekly and monthly status reports to higher management.
    * Participate in customer business meetings with various stake holders.
    * Take corrective actions based on the customer satisfaction surveys.
    * Drive service improvement programs.
    * Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
    * At least 10+ years of experience in Design and Implementation of ServiceNow

    · The candidate should be ITIL, CSA, CAD, CIS and other main line / micro certification as applicable



    Remote, full time, US residency required!

    ServiceNow Architect - Full time

    USA, Indiana, Indianapolis

      Salary: register to unlock
    • Architect Role
    • Seniority: Mid-level

    Job description

    The role would be for Design and Architect Service-now ITSM application. The Architect will work very closely with Process/Lead Architects, Customer personnel, Business Analyst(s), Senior Architects, IT support teams and other technical teams to ensure that business needs around implementation of ServiceNow Platform are in a controlled and predictive manner.

    * Strong understanding of technical and functional design requirements for ServiceNow Platform
    * Provide High Level Design and technical solutions for ServiceNow implementations
    * Architect Integrations with ServiceNow using LDAP, Trusted Sources for SSO, Mid server, web-services, email and other relevant technologies
    * Strong understanding and experience with Domain separated experience setup and configuration.
    * Design and Architect ServiceNow ITSM, ITAM, ITOM, CMDB and Discovery Jobs
    * Design and Architect Automation workflows using ServiceNow Integration Hub and spokes
    * Should have designed and developed Integrations of ServiceNow with 3rd party tools and monitoring tools.
    * Should have strong hands on experience with DevOps tools integration and automation trigger capability
    * Strong understanding with workflow engines
    * Strong understanding of design methodologies to create prototypes for client engagements
    * Strong understanding of ServiceNow platform to Identify system deficiencies and recommends solutions
    * Understands the necessity of and contributes to coding standards and best practices
    * Conduct periodic reviews with teams. Weekly and monthly status reports to higher management.
    * Participate in customer business meetings with various stake holders.
    * Take corrective actions based on the customer satisfaction surveys.
    * Drive service improvement programs.
    * Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.

    ServiceNow Architect-Full time

    USA, Ohio, Cincinnati

      Salary: register to unlock
    • Architect Role
    • Seniority: Mid-level

    Job description

    The role would be for Design and Architect Service-now ITSM application. The Architect will work very closely with Process/Lead Architects, Customer personnel, Business Analyst(s), Senior Architects, IT support teams and other technical teams to ensure that business needs around implementation of ServiceNow Platform are in a controlled and predictive manner.



    * Provide High Level Design and technical solutions for ServiceNow implementations
    * Architect Integrations with ServiceNow using LDAP, Trusted Sources for SSO, Mid server, web-services, email and other relevant technologies
    * Strong understanding and experience with Domain separated experience setup and configuration.
    * Design and Architect ServiceNow ITSM, ITAM, ITOM, CMDB and Discovery Jobs
    * Design and Architect Automation workflows using ServiceNow Integration Hub and spokes
    * Should have designed and developed Integrations of ServiceNow with 3rd party tools and monitoring tools.
    * Should have strong hands on experience with DevOps tools integration and automation trigger capability
    * Strong understanding with workflow engines
    * Strong understanding of design methodologies to create prototypes for client engagements
    * Strong understanding of ServiceNow platform to Identify system deficiencies and recommends solutions
    * Understands the necessity of and contributes to coding standards and best practices
    * Conduct periodic reviews with teams. Weekly and monthly status reports to higher management.
    * Participate in customer business meetings with various stake holders.
    * Take corrective actions based on the customer satisfaction surveys.
    * Drive service improvement programs.
    * Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
    * At least 10+ years of experience in Design and Implementation of ServiceNow

    · The candidate should be ITIL, CSA, CAD, CIS and other main line / micro certification as applicable- Preferred



    Remote, full time, US residency required!

    ServiceNow Technical Architect

    USA, Kentucky, Lexington

      Salary: register to unlock
    • Architect Role
    • Seniority: Mid-level

    Job description

    The role would be for Design and Architect Service-now ITSM application. The Architect will work very closely with Process/Lead Architects, Customer personnel, Business Analyst(s), Senior Architects, IT support teams and other technical teams to ensure that business needs around implementation of ServiceNow Platform are in a controlled and predictive manner.



    * Strong understanding of technical and functional design requirements for ServiceNow Platform

    * Provide High Level Design and technical solutions for ServiceNow implementations
    * Architect Integrations with ServiceNow using LDAP, Trusted Sources for SSO, Mid server, web-services, email and other relevant technologies
    * Strong understanding and experience with Domain separated experience setup and configuration.
    * Design and Architect ServiceNow ITSM, ITAM, ITOM, CMDB and Discovery Jobs
    * Design and Architect Automation workflows using ServiceNow Integration Hub and spokes
    * Should have designed and developed Integrations of ServiceNow with 3rd party tools and monitoring tools.
    * Should have strong hands on experience with DevOps tools integration and automation trigger capability
    * Strong understanding with workflow engines
    * Strong understanding of design methodologies to create prototypes for client engagements
    * Strong understanding of ServiceNow platform to Identify system deficiencies and recommends solutions
    * Understands the necessity of and contributes to coding standards and best practices
    * Conduct periodic reviews with teams. Weekly and monthly status reports to higher management.
    * Participate in customer business meetings with various stake holders.
    * Take corrective actions based on the customer satisfaction surveys.
    * Drive service improvement programs.
    * Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
    * At least 10+ years of experience in Design and Implementation of ServiceNow

    · The candidate should be ITIL, CSA, CAD, CIS and other main line / micro certification as applicable

    ServiceNow Administrator

    England, Greater Manchester, Manchester

      Salary: register to unlock
    • Administrator Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Administrator - up to £50,000 - Manchester Based

    This position is for a ServiceNow System Administrator who will be responsible for ServiceNow discovery and related Service management offerings. You will be expected to maintain the platform for the key users like command centre / platform team etc. Ideal candidate should have experience with different modules of ServiceNow (ITSM as a minimum) and able to troubleshoot / analyse the issue and apply solution as appropriate.

    Responsibilities:

    * Knowledge of Core Module of ServiceNow (Change Management/ Incident/Problem/CMDB/ Discovery)
    * Monitoring aspects of the ServiceNow Platform and working on improvements
    * Be able to recognise potential issues and then proactively find defects and fix issues
    * Coordinate with other members if the team to provide accurate timelines, observations and recommendations
    * Understand and document the current "as is processes" and "to be processes" and then work for continuous Service improvement.
    * Ensure implementation of Change Requests and Service Requests
    * Handling Major Incidents as per the established process
    * Participation in new module related project work as agreed with manager
    * Knowledge Management - Sharing of knowledge with the peers for self and team development
    * Service Improvements - The associate will be required to be part of the service improvement initiatives and would be expected to work on the automation and process documentation/implementation

    ServiceNow Solution Consultant

    Australia, Queensland, Brisbane

      Salary: register to unlock
    • Developer Role
    • Skills: ServiceNow/Technical Consultant/Technical Developer/Technical Architect/Developer/ServiceNow Developer/ServiceNow Consultant/ServiceNow Technical Consultant/Technical Consultant
    • Seniority: Mid-level

    Job description

    Nelson Frank is working with an Elite partner in Brisbane who are looking for a ServiceNow Solution Consultant to join the team.

    What's on offer:

    * Flexible working arrangements available
    * Valuable training offered across the business, including full access to our Learning & Development platform.
    * A work culture that puts emphasis on connectivity, professional development and growth, offering dedicated Professional Development Leave day for all staff
    * A workplace focused on employee well being, with an Employee Assistance Program which offers confidential support to all staff- via the AccessEAP platform and dedicated People Experience team
    * Ability to work with the latest, cutting-edge technologies across many comprehensive areas and solutions
    * Working alongside highly experienced professionals willing to share their knowledge

    Tasks and Responsibilities:

    * Driving the continuous improvements of Nexon's implementation methodology and service offerings
    * Mentoring and coaching other consultants within the team
    * Acting as the SME point of escalation for project related matters
    * Ensuring project design, quality and repeat-ability documentation and processes are available, accessible and understood by the team
    * Providing well-conceived, clearly articulated and pragmatic solutions and recommendations to complex business problems
    * Understanding the client's vision and how ServiceNow contributes to their digital transformation journey
    * Supporting Sales and Presales activities through opportunity identification and qualification, building proof of concepts and presenting demonstrations to customers
    * Providing high quality expertise to gain trust from the client as the go-to advisor
    * Presenting solutions to stakeholders at all seniority levels
    * Delivering successful outcomes in client engagements, ensuring an excellent reputation for delivery and ensuring high customer satisfaction ratings
    * Cultivating strong relationships with ServiceNow solution consultants, account executives and other relevant ServiceNow representatives
    * Conducting customer facing workshops with business stakeholders and subject matter experts
    * Developing solutions for one or more complex portfolios/domains to ensure effective solutions are designed in accordance with business value priorities
    * Engage in project meetings and performing tasks including project implementation planning, identifying project risks/issues and provide estimates as required to support the project manager
    * Review project deliverables to ensure high quality standards and customer requirements are met
    * Providing ServiceNow platform insight and forward-thinking on ServiceNow upgrades, new releases, future ServiceNow road-map

    Essential Skills and Experience:

    * Relevant tertiary degree, and/or recognised industry qualifications and experience
    * Minimum of 5 year's commercial experience in a software discipline;
    * Experience with web-based technologies such as HTML, JavaScript, Web Services, XML, API's, Databases, Security and System Integrations
    * Proven consulting skills including analysis, design, project management and organisational change management skills
    * Demonstrated ServiceNow experience and certifications (Certified System Administrator and a Certified Implementation Specialist certifications)
    * Excellent stakeholder engagement skills in building and maintaining relationships
    * Ability to capture customer requirements, translate into effective ServiceNow designs and form build/configuration activities
    * Exceptional interpersonal skills, verbal communication and written communication
    * Comprehensive experience in Agile techniques
    * Ability to manage sensitive information and maintain a high degree of confidentiality, with acute attention to detail
    * Adaptable ability to meet deadlines and deliver to changing priorities
    * Ability to lead a customer engagement from start to finish, acting as a subject matter expert within your field
    * Expertise in data/workflow modelling skills to a level of multi-level swim-lane process models or BPMN
    * Ability to complete work within the ServiceNow platform including configuration of modules, reporting, workflow, self-service portal, systems integration and data transforms



    Preferred/Highly Desirable Skills and Experience:

    * Knowledge of service management frameworks (e.g. ITIL or SIAM)
    * Technical skills in web based technologies (HTML, CSS, JavaScript, XML/JSON, REST/SOAP Web Services)
    * Experience working in a structured environment with an understanding of the principles of project management methodologies such as AGILE (Scrum) and WaterFall (Prince/PMBOK)
    * Experience with data flow and data modelling tools





    Please don't hesitate to reach out on Ph: (03) 8592 0524 E: j.hawthorn@nelsonfrank.com

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