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This Elite ServiceNow Partner is looking to grow their team and they want YOU!!!



Position Responsibilities:

* ServiceNow subject matter expert to provide business and solutions consultancy to our clients and prospects
* Perform pre-sales support calls by attending client meetings that may include a formal presentation or product demo
* Responsible for addressing client business issues and translating to value through ServiceNow solutions
* Continually identify product improvements and stay on top of ServiceNow industry trends, market shifts and the competitive landscape
* For a given engagement, gather requirements and design a technical solution that is designed, sized and scoped for successful project delivery
* For a given engagement, provide cost estimates with regard to time and resources
* Work closely with the sales team to determine that our services are positioned properly on all designated accounts



What You Bring:

* Bachelors degree or equivalent technical / business qualification through experience
* Minimum of 5 years of pre-sales solution consulting experience
* Minimum of 3 years of deep functional and technical knowledge of ServiceNow configuration and implementation
* Strong technical capabilities to envision and architect complex software solutions within the ServiceNow platform

ServiceNow Senior Sales Engineer

Responsibilities:

* Work with sales professionals as the technical subject matter expert, supporting sales efforts by providing technical expertise on company technology, integration solutions, and best practices as well as the below…
* Participate in the creation and delivery of training materials to customers and partners
* Create and deliver technical content in support of Marketing events
* Create technical whitepapers, demonstration videos, knowledge base articles, community posts, and sales enablement assets.
* Prepare and provide demonstrations of solutions on ServiceNow and other technology platforms

* Lead POV efforts to prove out the viability of solutions and guide customers in the testing of various POV success criteria
* Build and maintain relationships with customers and technical stakeholders throughout the sales process
* Lead customer workshops and meetings to scope and design solutions based on customer needs, to include:
* Business problems and pain points
* Technical use case requirements for data and process integration's
* Detailed security reviews
* System and architectural diagrams
* Present new product requests from customers to the Product Management Team
* Engage in continual self-learning on the evolving data and process integration solutions within the Enterprise ITSM space

Requirements:

* In depth ServiceNow understanding
* 3+ years of experience in a similar role selling to large Commercial or Enterprise organisations
* Working knowledge of various SaaS platforms in the ITSM. Any experience working with CRM, and DevOps would be beneficial
* Working knowledge of data and data structures
* Ability to manage your own self-paced learning of new data integration and ITSM technologies

Job Description

Due to our clients rapid growth, we are in need of professional ServiceNow Technical Consultants to join the team.

What's on offer:

* Remote working opportunities.
* Work life balance
* Excellent salary package $ + super
* Opportunity to work for some of Australia's largest ServiceNow customers.
* Structured internal career advancement opportunities.
* Excellent career progression
* Industry leading training and support



Professional qualifications and education requirements:

* Extensive work-experience on ServiceNow projects
* ITSM Experience in ServiceNow
* Integration project experience
* Professional communication skills
* Excellent problem solving skills
* Attention to detail
* Pre Sales - (Desirable)



Responsibilities:

* Document and analyse key client organisational processes.
* Organise ongoing support for customers such as report building, data, quality, new integration's, etc.
* Applying functional knowledge of ITIL and ServiceNow to customer needs and requirements.
* Providing advice to customers regarding the best processes.
* Maintain a high standard of customer service to the clients.
* Increase ServiceNow knowledge by learning, training and furthering certification.
* Conduct design, modifications, testing and implementation of enterprise-wide systems.
* Conduct training and workshops.
* You will be hands on in developing in JavaScript on ServiceNow on multiple enterprise level projects on a day to day basis.





Please get in contact with us at Nelson Frank part of the Frank Recruitment Group where we source candidates on a global scale and place them in the best companies worldwide. Please send your CV to :R.jacob@nelsonfrank.com or feel free to give me a call on: +61 3 8592 0584



Hope to hear from you soon!

Job Description

We are looking for a ServiceNow Architect for an awesome permanent position in Auckland with a major ServiceNow partner.

Role & Responsibilities

* Assist in the mapping of customer requirements to standard ServiceNow functionality.
* Support pre - sales meetings with prospective and existing clients.
* Create good working relationships with clients.
* Define strategic solutions to support existing and new client needs.
* Assist in the development of project effort estimates.
* Create solutions to deliver consistently with the project vision and objective.
* Work with the project management team to determine required resources and create realistic time lines that can be met.

Skills & Qualifications

* Experience with ITSM: Incident, Problem, Change Management, Knowledge, Service Request Management,Configuration, Asset, Discovery and Event Management.
* Experience in process management and Automation projects.
* Previous experience with Stake holder management
* Exposure to pre - sales.
* Experience with ServiceNow in similar role.

Please get in contact with us at Nelson Frank part of the Frank Recruitment Group where we source candidates on a global scale and place them in the best companies worldwide. Please send your CV to :R.jacob@nelsonfrank.com or feel free to give me a call on: +61 3 8592 0584



Hope to hear from you soon!

Title: ServiceNow ITOM Developer
Location: Full-remote
Salary: £50,000 -75,000+ Per Annum (Depending on experience)

Ideally looking for someone who is forward thinking and looking to step away from your typical ITSM implementation and become a part of an exciting ITOM programme.

Looking for someone with experience in any of the following ServiceNow modules would be a massive bonus;

*Discovery
*Service Mapping
*Event Management
*Cloud Management

If this sounds of interest, please reach out to me (see below).

Mission



* Vous avez 5 ans d'expérience minimum en tant que DBA
* Les SGBD SQL (Oracle, SQL Server, PostgreSQL, MySQL, …), NoSQL (Cassandra, MongoDB, …) n'ont plus de secrets pour vous
* Vous avez une première expérience de déploiement en environnement Cloud PaaS avec AWS RDS ou Azure Database
* Vous avez une première expérience d'automatisation
* Vous êtes à l'aise dans les environnements Unix/Linux et Windows.



* Participerez au développement d'une entreprise dynamique et innovante,
* Ferez partie d'une équipe d'experts qui visent l'excellence opérationnelle,
* Complétez votre expertise avec des formations sur de nouveaux outils,
* Intervenez auprès de vos collègues en participant à des événements techniques,
* Partagez vos expériences et votre savoir-faire.

Passionné(e) par les challenges posés par la transformation des clients grands comptes, vous :



* Participez à la conception, la mise en œuvre et le test de nouveaux environnements en réponse aux demandes clientes au travers de nouveaux projets avec des bases SQL et NoSQL, On-Premise et dans le Cloud
* Assurez le Maintien en Conditions Opérationnelles (notamment montée de version, correctif de sécurité, …)
* Développez les outils d'industrialisation et d'automatisation automatismes nécessaires au bon fonctionnement des environnements en Production
* Assurez l'administration des bases SQL et NoSQL utilisées par les applications métiers ainsi que la supervision et la sauvegarde dans le respect des SLAs
* Analysez les performances et optimisez les plateformes pour répondre aux engagements de services
* Suivez les plans de continuité de service et reprise d'activité
* Participez au processus d'optimisation de gestion des incidents et des problèmes (Niveau 3)
* Assurez la veille technologique

Missions

* Concevoir / analyser des solutions pointues dans le domaine data
* Encadrer une équipe de Data Engineers, Data Scientists
* S'assurer de la qualité de la solution, des données et des algorithmes,
* Être le référent technique pour le client

En interne:

* Participer aux avant-ventes, réponses aux propales, POC,
* Animer des communautés techniques
* Être le manager de profils plus junior à encadrer aux cours de leurs carrières
* Participer aux chantiers de transformations de l'entreprise



Formation

Ingénieur / Bac + 5 / ou autre avec Expérience



Compétences techniques

Microsoft Azure, Google Cloud, AWS,

Python, C#, JS et Go

Kubeflow, Ceph, Object Storage, Spark, Kafka, ElasticSearch, Logstash, Kibana, Superset, JupyterHub, Presto, Snowflake, MongoDB, Airflow, Tekton, Tesseract, Spacy

IT Project Manager - Fully Remote - Up to £60,000

As the Project Manager you will be expected to coordinate all project management activities in line with our clients' existing operations management processes. Whilst ServiceNow experience is desirable, prior experience of delivering to agile methodologies, in parallel to embedding into existing (more often than not) longstanding organisations processes is a must, with strong governance, delivery and stakeholder management experience.

Responsibilities

* To help lead the implementation team by example; to always represent in a positive manner whilst providing clear guidance on client expectations
* Regularly communicate with the Delivery Manager and client to raise and resolve issues as well as accept guidance
* Ensure project deliverable's are complete and accurate. Ensure agreed processes are followed including compliance with the Delivery Methodology.
* Work alongside technical architect to develop project plans and roadmaps
* Manage project budgets and liaise with budget sponsors where necessary.
* Review and prepare Project Highlight Reports
* Build and maintain relationships with service partners to ensure delivery of supplier work packages to time and cost.
* Manage all project processes (governance, planning, control, monitoring, risks and issues, reporting and team management).
* Draft project documentation (PID and Business Case) as required by client
* Willingness to 'muck in' and get any ad hoc tasks delivered when required

Skills

* Strong leadership skills and ability to communicate with stakeholders at all levels
* Recognised Project Management Accreditation at Practitioner level (preferred)
* Excellent communications skills, able to present to peers, customer and the business via phone or in person

Experience

* 5 years experience in delivering projects to complex organisations with prior knowledge of ServiceNow preferred
* Knowledge of Project, Word, Excel, Outlook and other office applications
* Knowledge of ITIL processes
* Proven IT service management/delivery experience would be valuable
* Experience of working on substantial change projects highly desirable

Working Pattern

* This is a client facing role requiring direct interaction with client representatives (sponsors, stakeholders, managers and executives and process owners) as well internal delivery teams.
* Working hours will match client business hours with consideration for flexible working once relationships and project process have been embedded.

ServiceNow Developer

The ServiceNow Development role is responsible for developing the most appropriate and secure Technology solutions using iterative software development/programming in line with the solution design, to meet customer needs, ensuring continuous improvement.

This role will carry out some or all of the following activities:

* Design and engineer software with the customer/user experience as a key objective.
* Work within a feature team to engineer software, scripts and tools to enable the delivery of bank's products and services.
* Design, develop and deploy applications capable of meeting the anticipated load, performance, availability, security and resilience requirements.
* Design and develop software with a focus on automation of build, testing and deployment process on all environments to minimise variation and ensure predictable high quality code and data.
* Ensuring compliance with all relevant controls and standards including relevant Service Management Standard. Ensure high data quality exists in Service Management systems of record.
* Provide support in identification and resolution of all incidents associated with the IT service, as directed by leadership of the DevOps team.
* Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered.
* Responsible for automating the continuous integration / continuous delivery pipeline within a DevOps Product/Service team driving a culture of continuous improvement.
* Keep up to date and have expertise on current tools, technologies and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency etc. that are applicable

Missions

* Concevoir / analyser des solutions pointues dans le domaine data
* Encadrer une équipe de Data Engineers, Data Scientists
* S'assurer de la qualité de la solution, des données et des algorithmes,
* Être le référent technique pour le client

En interne:

* Participer aux avant-ventes, réponses aux propales, POC,
* Animer des communautés techniques
* Être le manager de profils plus junior à encadrer aux cours de leurs carrières
* Participer aux chantiers de transformations de l'entreprise



Formation

Ingénieur / Bac + 5 / ou autre avec Expérience

Compétences techniques

Microsoft Azure, Google Cloud, AWS,

Python, C#, JS

Kubeflow, Ceph, Object Storage, Spark, Kafka, ElasticSearch, Logstash, Kibana, Superset, JupyterHub, Presto, Snowflake, MongoDB, Airflow, Tekton, Tesseract, Spacy, Zeebe