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    ServiceNow Solution Architect

    New Zealand, Auckland

    • NZ$150,000 to NZ$190,000 NZD
    • Architect Role
    • Skills: ServiceNow/Technical Consultant/Technical Developer/Technical Architect/Developer/ServiceNow Developer/ServiceNow Consultant/ServiceNow Technical Consultant/Technical Consultant
    • Seniority: Senior

    Job description

    Here at Nelson Frank we specialise in ServiecNow recruitment and currently we are working with an Elite ServiceNow partner in New Zealand who are looking for a ServiceNow Solution Architect to join the team.

    As a ServiceNow Solution Architect, you will play a pivotal role in understanding our clients' requirements and showcasing how ServiceNow can enhance their digital transformation initiatives. You will actively support Sales and Presales activities, identifying and qualifying opportunities, building proof of concepts, and delivering compelling demonstrations to customers. By providing high-quality expertise, you will become the trusted advisor for our clients, presenting innovative solutions to stakeholders at all levels of seniority.

    Delivering successful outcomes in client engagements is crucial in this role. You will ensure excellent reputation for delivery and maintain high customer satisfaction ratings. Cultivating strong relationships with ServiceNow solution consultants, account executives, and other relevant ServiceNow representatives is essential to collaborate effectively and drive impactful results. Your responsibilities will include conducting customer-facing workshops with business stakeholders and subject matter experts, developing solutions for complex portfolios/domains, and actively participating in project meetings to support the project manager.

    In addition to your technical responsibilities, you will provide valuable insights on the ServiceNow platform, including new releases and future road maps, ensuring our clients stay ahead of the curve. Your extensive knowledge of service modules such as ITSM, ITOM, HR, CSM, and CMDB will be put to use as you design effective solutions aligned with business value priorities. ServiceNow certifications and experience leading and delivering projects will be highly desirable for this role.

    Preferred/Highly Desirable Skills and Experience:

    * Knowledge of service modules (ITSM, ITOM, HR, CSM, CMDB).
    * Extensive Stake holder engagement experience.
    * ServiceNow Certifications
    * CTA (Not a must but preferred)
    * Experience leading and delivering projects.

    Join the team and be part of a vibrant and forward-thinking organization that values innovation, collaboration, and continuous growth. If you are passionate about leveraging the power of ServiceNow to drive digital transformation and deliver exceptional solutions to our clients, we would love to hear from you.

    Apply now and seize the opportunity to take your career to new heights as a ServiceNow Solution Architect with Nelson Frank.

    Phone: +61 3 8592 0584 (ext 0584)
    Email: r.jacob@nelsonfrank.com

    Lead ServiceNow Developer

    USA, Michigan, Detroit

    • $150,000 to $165,000 USD
    • Developer Role
    • Seniority: Senior

    Job description

    The Sr. ServiceNow Developer reports to the Manager - Technical Architect - ServiceNow.

    It is expected that this role may require infrequent travel both nationally and internationally (max 10%).

    If you join our team, you'll enjoy:

    * Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

    * Continuous professional growth and leadership opportunities.

    * Health, wellness, and financial benefits to offer peace of mind to you and your family.

    * World-class facilities and the technology you need to thrive - in our offices or yours. Responsibilities Include, but not limited to:

    * Implement ServiceNow platform capabilities specifically the ITAM, ITSM, ITOM and SecOps modules including leading customer workshops and technical sessions, form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations.

    * Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer.

    * Mentor and provide guidance to other developers within the team

    * Identify potential "problem" areas within customer ServiceNow environments and provide consultative resolutions.

    * Keeps up to date with industry trends and new ServiceNow offerings to maximize value received from the platform.

    * Complete all work within agreed timescales and KPI's.

    * See themselves as part of the greater whole in meeting and exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM.

    * Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations.

    * Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle - from licensing to purchasing to deployment to decommissioning.


    * Candidates will hold a Bachelor's Degree or equivalent experience

    * Minimum of having led and delivered 4 ITAM, ITOM, or ITSM implementations

    * Minimum 5 years holding a position configuring and customizing ServiceNow environments

    * Minimum of 5 years of experience with common web technologies and networking (e.g. XML, JSON, AJAX, CSS, etc.) * Experience implementing, configuring, and customizing ServiceNow including experience with common web technologies and networking (e.g. XML, JSON, AJAX, CSS, etc.).

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