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Job Description

My client are a leading ServiceNow partner in the Netherlands and as their customer base increases, so does their resource needs! They are looking for a number of Project Managers in the Netherlands to work on a remote basis (MUST BE BASED IN NETHERLANDS)

Role & Responsibilities

* Single point of contact during a ServiceNow implementation
* Identify up-sell opportunities and engage sales & pre-sales teams
* Identify opportunities to provide maximum added value to the customer
* Leading a project team
* Plan and deliver project kick-off meetings

Skills & Qualifications

* ServiceNow experience (at least 2 years)
* Experience managing multiple projects
* Excellent communication skills (both written and verbal)
* Global roll-out experience
* Fluency in German and English

Benefits

* Chance to join a global strategic consultancy partner
* Bonus based on company performance
* Modern laptop
* Flexible work environment in modern offices
* Modern, flexible and multicultural workplace
* A challenging position with lots of room to grow

Please don't hesitate to reach out for more details - b.blows@nelsonfrank // +31 (0) 20 241 8516 or apply to this advert!

ServiceNow Developer - Full-Time Role

I am currently partnered with a government agency who are on the lookout for a ServiceNow Developer to join the team, this is an exciting opportunity for someone who wants to gain a wider exposure to the ServiceNow platform.

This would be well suited to someone that wants to contribute to the technical roadmap and become a key figure in the orgs implementation of ServiceNow.

Location: London - (Once a week in Central London)
Salary: £55,000 - £65,000 + per annum - DOE

If you want to find out more information, please reach out on d.landi-scarpato@nelsonfrank.com or on 02038266694.

Nelson Frank are currently looking for a Business Change Manager for one of our UK based Clients, are you a Business Change specialist looking for a new contract role?

If so, I want to speak with you.

Role: Business Change Manager
Employment Type: Contract
IR35 Status: Inside IR35
Day Rate: Max £550

Job Description

* Business Change Director to support the guests and IT Service providers change platoon.
* Support the development and operation of Strategies, Plans, Matrix and Schedules of the Change Programme
* Support Stakeholder mapping and operation
* Support operation of connections at a elderly position within the programme
* Support delivery of scoping shops and product grounded planning to understand scale and conditions
* Perpetration of the agreed Strategy
* Discovery & Analysis- Pain Points Strategic pretensions dimension/ Relapse operation/ Success Factors
* Experience of ADKAR/ Prosci or analogous methodologies around people and business change - not IT change
* Good understanding of ITIL principles
* Experience of ServiceNow/ Remedy - processes/ workflow

Nelson Frank are currently looking for a Communications Manager for one of our UK based Clients, are you a Communications specialist looking for a new contract role?

If so, I want to speak with you.

Role: Communications Manager
Employment Type: Contract
IR35 Status: Inside IR35
Day Rate: Max £400

Job Description

* Execution of the agreed Communications Strategy and Plan
* Adhering to internal process for collateral review and sign off
* Delivering communication workshops, briefing sessions and seminars
* Development of Programme, Business and End User Communication templates and key messaging
* Understanding, scoping, development and management of 'un-planned' communication requirements
* Development of Communication Scheduling Processes - Mailbox Management/Invitation Management
* Induction and on-going management of communication team resources (Developer/Coordinator/Instructional Designer)
* Provision of on-going workstream management
* Attendance at review meetings/checkpoints - provision of highlight reports
* Development of the Communications Matrix and Schedule
* Manage/oversee the distribution of all agreed communications
* Good understanding of ITIL principles
* Experience of ServiceNow/Remedy - processes/workflow

ServiceNow Platform Manager/Product Owner - (Full Time)

I am currently partnered with a leading manufacturing organization who are looking for someone to own the platform and define the strategy of the ServiceNow toolset.

Location: Swindon, UK (80% remote work)
Salary: £75,000k + per annum - DOE

Role Summary:
-Provide thought leadership on how to drive the ServiceNow platform.
-Identify new capabilities in the toolkit and drive best practice.
-Educate the business on how ServiceNow and associated services can be leveraged and optimized, identifying modules/capabilities that could be used to meet business needs or improve performance.

If you want to find out more information please contact me on d.landi-scarpato@nelsonfrank.com or on 02038266694.

*Candidates must be based in the UK*

* Development of digital solutions for our customers based on ServiceNow
* Advice to customers in the ServiceNow modules
* Analysis of customer requirements
* Creation of user stories based on customer requirements
* Creation of process documentation
* Conduct customer workshops and training
* Support and participation in pre-sales and customer workshops

Skills & Qualifications

* Minimum 2+ years of ServiceNow development experience
* ServiceNow implementation experience
* Understanding of project life-cycle along with Agile/Scrum working styles
* High-level Javascript experience
* ITSM, CSM

"Exciting opportunity for experienced Product Managers! Our Client is hiring a ServiceNow Product Manager to join our team in Irving, TX or Rutherford, NJ. This direct hire role offers a competitive salary of $140K-$170K and the chance to play a key role in shaping the future of the ServiceNow platform.



As a ServiceNow Product Manager, you'll be responsible for building the roadmap and product backlog, driving innovation and growth, and leading the development of business and platform requirements. We're seeking individuals with hands-on experience in Incident, Problem, Change, and Service Portal, as well as strong communication skills and an understanding of the Agile software lifecycle.



At the company, we value diversity and offer a supportive and dynamic working environment. You'll have the opportunity to learn and grow through online and instructor-led training, and contribute to our culture of innovation through continuous improvement ideas. Our comprehensive benefits package includes private healthcare, a benefit system, and life insurance.



Don't miss this chance to join a well-coordinated team and make a difference in the technology industry. Apply now or share with someone who would be a great fit!

* Development of digital solutions for our customers based on ServiceNow
* Advice to customers in the ServiceNow modules
* Analysis of customer requirements
* Creation of user stories based on customer requirements
* Creation of process documentation
* Conduct customer workshops and training
* Support and participation in pre-sales and customer workshops

Skills & Qualifications

* Minimum 2+ years of ServiceNow development experience
* ServiceNow implementation experience
* Understanding of project life-cycle along with Agile/Scrum working styles
* High-level Javascript experience
* ITOM, ITSM, HR, CSM, and Custom Apps experience highly desired

What will your typical day look like?

As a CSM Manager/Senior Manager within our ServiceNow Customer technology team, you will work directly with the delivery team and external stakeholders to bring together all of the client's current business requirements and processes. You will work with the delivery team in developing a solution to meet the customer's needs while improving their current situation. You will use your knowledge to participate and support process improvement initiatives.





Let's talk about you

You are someone with:
* 3-5 years of experience working with ServiceNow CSM (Customer Service Management)
* 5+ years of experience with ServiceNow or other SAAS CSM design and architecture
* Ability to work with a large number of stakeholders with strong people and management skills
* Demonstrated experience in the management of functional and business requirements, and the delivery of projects as a Project/Program Manager with ServiceNow or other SAAS solutions.
* Established background in carrying out the functional analysis of a project from beginning to completion
* Proven ability with Customer operations technology including, but not limited to; Customer Operations, Customer Portal, Customer Experience

* Development of digital solutions for our customers based on ServiceNow
* Advice to customers in the ServiceNow modules
* Analysis of customer requirements
* Creation of user stories based on customer requirements
* Creation of process documentation
* Conduct customer workshops and training
* Support and participation in pre-sales and customer workshops

Skills & Qualifications

* Minimum 2+ years of ServiceNow development experience
* ServiceNow implementation experience
* Understanding of project life-cycle along with Agile/Scrum working styles
* High-level Javascript experience
* ITOM, ITSM, HR, CSM, and Custom Apps experience highly desired