Your current job search

ServiceNow Account Manager Responsibilities:

* Deliver sales results and work towards revenue results for the DACH region.
* Grow pipeline through existing accounts and new accounts.
* Work to close deals using selling best practices eg., client call plans, close plans, and sales strategies.
* Cultivate client relationships to foster further growth.
* Manage sales opportunities and business relationships with contacts within Small, Mid-Market, and Commercial Accounts.
* Focus on understanding an organization's business drivers, challenges, pain points, and how ServiceNow solutions map to these.

Job Description

In your function as ServiceNow Account Manager, you represent an important link in IT sales. This is a high-profile growth opportunity that demands a highly motivated individual with strong communications and organisational skills, who is eager to succeed and become part of a rapidly growing company

Role & Responsibilities

* Acquire new customers, convince them of our solutions and work out individual solutions for the customer
* Maintain relationships with existing customers
* Support us with your sales know-how
* Responsible for continuous process and service optimisation

Skills & Qualifications



* Enjoys the challenge of sourcing new business
* Passion to grow and succeed, through creation and execution of strategic sales plans to grow our sales and business on a whole
* 2+ of sales experience, with a proven ability to grow existing business whilst hunting new business opportunities
* Proven experience in new business sales, not just account management
* Strong customer service ethics
* Excellent verbal and written communication skills
* Ideally has previous experience selling ServiceNow and understanding of licensing models

What we can offer you:

* Flexible working hours, including the possibility to work on the move
* Remote working
* Valuable ServiceNow Sales training's are offered

If you're interested with in a ServiceNow Developer, Technical Consultant or Architect role and want to discuss this exciting opportunity further, please call Ben Austin-Blows on +44 (0) 2038266701. Alternatively, click apply or find me on LinkedIn.

What's on offer:

* Remote working opportunities.
* Work life balance
* Excellent salary package $ + super
* Opportunity to work for some of Australia's largest ServiceNow customers.
* Structured internal career advancement opportunities.
* Excellent career progression
* Industry leading training and support



Professional qualifications and education requirements:

* Extensive work-experience on ServiceNow projects
* ITSM Experience in ServiceNow
* Integration project experience
* Professional communication skills
* Excellent problem solving skills
* Attention to detail
* Pre Sales - (Desirable)



Responsibilities:

* Document and analyse key client organisational processes.
* Organise ongoing support for customers such as report building, data, quality, new integration's, etc.
* Applying functional knowledge of ITIL and ServiceNow to customer needs and requirements.
* Providing advice to customers regarding the best processes.
* Maintain a high standard of customer service to the clients.
* Increase ServiceNow knowledge by learning, training and furthering certification.
* Conduct design, modifications, testing and implementation of enterprise-wide systems.
* Conduct training and workshops.
* You will be hands on in developing in JavaScript on ServiceNow on multiple enterprise level projects on a day to day basis.
* Excellent listening skills
* Ability to explain complex issues in a clear and informative way to a technical and non-technical audience
* Logical problem solving approach



Please get in contact with us at Nelson Frank part of the Frank Recruitment Group where we source candidates on a global scale and place them in the best companies worldwide. Please send your CV to s.rasic@nelsonfrank.com or feel free to give me a call on: 03 8658 0795

ServiceNow Account Manager Responsibilities:

* Deliver sales results and work towards revenue results for the DACH region.
* Grow pipeline through existing accounts and new accounts.
* Work to close deals using selling best practices eg., client call plans, close plans, and sales strategies.
* Cultivate client relationships to foster further growth.
* Manage sales opportunities and business relationships with contacts within Small, Mid-Market, and Commercial Accounts.
* Focus on understanding an organization's business drivers, challenges, pain points, and how ServiceNow solutions map to these.

ServiceNow Advisory Consultant - up to £95,000 + 10% bonus

I'm currently working with a ServiceNow Elite Partner who is looking to bring in a ServiceNow Advisory Consultant which means you will focusing on the ServiceNow platform at a strategic level. You will be working very closely with customers to ensure that the business goals and objectives are in line with the proposed solutions while leveraging industry best practice. You'll be defining the strategy and vision while working on the governance and roadmaps to support your customer and ensure they have a trusted advisor.



Responsibilities:

* Build trust with your customers and deliver the best platform for them
* Be a part of workshops to ensure you understand customer objectives and where their current platform can be improved
* Develop documentation such as process designs and workshop presentations
* Identify areas of process improvement along with solutions with a business case
* Remain engaged with customers post sales and ensure there's a successful transition
* Identify, lead and contribute the creation of best practice, white papers and workshops
* Provide mentorship to other members of the team



Experience:

* 3+ years of ServiceNow experience
* Strong understanding of ITIL and how to design best practice
* Ability to communicate to all levels of business including c suite
* Experience leading and coaching teams
* Previously have implemented client facing solutions
* Analyse and design business processes
* Manage expectations from customers as well as the extended team
* Strong presentation skills

Responsibilities:

Involvement in all technical aspects of ServiceNow project and service delivery, including:

Application UI Configuration and Customizations

Workflow Configuration and Customizations using Flow Designer.

Develop systems integrations and process automation.

Ability to Demonstrate ServiceNow Platform as well as specific Modules to potential and existing customers

Custom Application development

Troubleshoot and Support ServiceNow based Applications and Systems

Business Analysis, Sprint Planning, User Story Definition

Drive continuous improvement of implementation methodology and service offerings

Support sales of software and services through demonstrations and customer presentations

Provide value-based assessments and requirement workshops to help the customer maximize business results from ServiceNow software.

Prepare client facing and internal deliverables

Work collaboratively as a key member of project delivery team

Work collaboratively with both Technical and Non-technical Customers

Be Professional and Courteous in all engagements

Qualifications:

Degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles

Proven expertise and/or experience (1+ years) as a key ServiceNow technical resource leading the development of solutions in client environments

IT Operations and IT Security experience is preferred.

Certifications & Knowledge
The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations.

ServiceNow Accreditations and Certifications are a plus, specifically:

ServiceNow CSA: Certified System Administrator

Service Certified Application Developer

Certified Implementation Specialist - Any Application

Job Description

Role & Responsibilities

* Design and develop solutions for the ServiceNow platform, ranging from current feature enhancements and bug fixes to full application suite deployment.
* Provide, strategic and tactical support to organizational stakeholders and end-users of ServiceNow and other enterprise application products.
* Analyze, prioritize, triage, and resolve Support tickets and requests.
* Work with internal IT teams to design, develop and/or facilitate infrastructure automation.
* Carry out agile sprint-defined development tasks to support release cycles, including execution of development, unit testing, functional testing, and overall peer review of team member work.
* Build and maintain documentation, training materials, and support guidelines.

Skills & Qualifications

* A BS in Computer Science or in any related field.
* 6+ years of professional programming or infrastructure engineering experience.
* Demonstrable ServiceNow administration and development experience with platform features including client and server JavaScript development, GlideAjax, Service Catalog administration, Flow Designer and Integration Hub, Transform Mapping, Business Rules, and Script Includes.
* A strong understanding of ITIL and experience with configuration management database setup / support and workflow management.
* Development experience with HRSD and ITSM ServiceNow application suites.
* API and RESTful web services development experience leveraging JSON, XML, YAML.
* A willingness to learn and support additional platform features and applications as necessary
* Strong verbal and written communication skills.

Benefits

* Competitive salary, annual performance-based bonus and stock grant
* Retirement plan 401(k) with competitive company match
* Excellent health and welfare benefits including medical, dental, and vision benefits
* Wellness screenings and assessments, health coaches and counseling services through Employee Assistance Program (EAP)
* Paid time off and a generous parental leave policy
* Daily company paid lunch and a fully stocked kitchen with healthy options for breakfast and snack
* Corporate events including team outings, dinners, volunteer activities and company sports teams
* Education reimbursement and learning opportunities
* Modern offices with sit/stand desks and multi-monitor setups

We are looking for CMDB and ITOM engineers to provide configuration, etc. in support of an enterprise CMDB initiative. Our client is initially building a CMDB for all their network devices. This program will now go enterprise wide. They need help with ingestion of data, creating SN groups, and understand types of data and do normalization and synchronization within the CMDB.

Responsibilities:

* Utilize ServiceNow Discovery domain. Discovery includes IT Assets, Physical Hosts, Virtual machines.
* Perform normalization and synchronization with the CMDB.
* Handle business rules, client scripts, script includes, script actions/events, import sets, export sets, asynchronous transformation, scripted REST, etc
* Build transform maps to import data sources and maintain integrations.
* Perform scripting
* Work on automation and build custom workflow (orchestration) activities.
* Coordinate with ITSM process owners
* Provide troubleshooting, as needed

Required Skills:

* 3+ Years experience with ServiceNow Expert level knowledge on the ServiceNow core platform modules and applications.
* 3+ Years developer experience with ServiceNow CDMB, ITOM, ITAM
* Deeply familiar with CMDB and/or ITOM, CI's, Discovery, ITAM, ITSM, Service Catalog, Service Portal, Flow Designer, and Service Portal designer modules.
* Experience with ongoing reliability testing.
* Experience with Agile/SaFe methodology.
* Expertise with JavaScript, Jelly script, or Powershell script.
* Experience building transform maps
* Experience working on ServiceNow Automations and building custom Orchestration (Workflow) activities.
* Experience with MID server builds, Service Mapping, and Integrations.
* Experience with network routing and troubleshooting.
* Experience with troubleshooting Discovery issues with known and unknown IPs and any network devices.
* MUST BE a strong communicator
* MUST BE ABLE TO work with minimal direction, be logical
* MUST BE ABLE TO "act like a detective"
* MUST BE ABLE TO work well in a fast paced dynamic team environment

Job Description

Role & Responsibilities

* Design and develop solutions for the ServiceNow platform, ranging from current feature enhancements and bug fixes to full application suite deployment.
* Provide, strategic and tactical support to organizational stakeholders and end-users of ServiceNow and other enterprise application products.
* Analyze, prioritize, triage, and resolve Support tickets and requests.
* Work with internal IT teams to design, develop and/or facilitate infrastructure automation.
* Carry out agile sprint-defined development tasks to support release cycles, including execution of development, unit testing, functional testing, and overall peer review of team member work.
* Build and maintain documentation, training materials, and support guidelines

Skills & Qualifications

* US Citizens and Green Card Holders
* A BS in Computer Science or in any related field.
* 6+ years of professional programming or infrastructure engineering experience.
* Demonstrable ServiceNow administration and development experience with platform features including client and server JavaScript development, GlideAjax, Service Catalog administration, Flow Designer and Integration Hub, Transform Mapping, Business Rules, and Script Includes.
* A strong understanding of ITIL and experience with configuration management database setup / support and workflow management.
* Development experience with HRSD and ITSM ServiceNow application suites.
* API and RESTful web services development experience leveraging JSON, XML, YAML.
* A willingness to learn and support additional platform features and applications as necessary.
* Strong verbal and written communication skills.

Benefits

* 100% company paid medical
* Year End Bonus- (40%)
* 11 paid scheduled Holidays
* 15 days PTO

About Our Company:

We are a National Information Technology Services company headquartered in the Washington D.C. Metro area. Our company provides IT infrastructure design, integration, and operation services. Our expertise encompasses the full spectrum of infrastructure technologies, including the latest network, server, data storage, disaster recovery, security, and Internet technologies.

We are hiring a ServiceNow Developer to support the development and daily operational support of ServiceNow for our Managed Services Practice.

The ServiceNow Developer is responsible for taking ServiceNow application design requirements and wireframes and performing development efforts to implement the relevant service portal, UI, Workflow/FlowBuilders, IntegrationHUB, API systems and ITSM components to provide the desired end user experience.

Job Responsibilities:

- Developing, installing, and troubleshooting ServiceNow applications
- UI Development against pre-defined wireframes and application requirements
- Integration of ServiceNow portals and widgets with other 3rd party applications and SaaS offerings
- Workflow automation development with IntegrationHUB and FlowBuilder
- Code Documentation and Support
- Unit and Integration Testing prior to QA team review
- Participating in code reviews and adjusting code to meet best practices, extensibility, and security demands
- Code for Error Handling, Tool Tipping, Data parsing and data validation
- ServiceNow Table design and integration
- Integration of security systems such as AzureAD, Common Access Card Certificates, and IAM RBAC Controls
- CSS Configuration
- ServiceNow ITSM Configuration and Development
- ServiceNow Reporting Configuration and Development

Job Requirements:

Measurable experience in the following areas:
- Experience in workflow automation
- UI Development
- Agile Methodology
- 3rd party API integration
- HTML5, JSON, CSS, XML, JavaScript
- Python or Java experience preferred (for minor backend development)
- ServiceNow configuration
- Relational Table design
- (Preferred) STIG/security hardening experience, other DoD Integrations
- Individual Capabilities
- Ability to breakdown complex tasks to simpler components
- Ability to prioritize development efforts
- Ability to communicate clearly and gather appropriate technical detail in order to successfully develop solutions