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    ServiceNow Business Analyst

    England, London, City of London

    • £65,000 to £75,000 GBP
    • Business / Systems Analyst Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Lead Consultant - £75,000 - Fully Remote

    I am currently working with a Elite ServiceNow partner who are looking for a ServiceNow Lead Consulting who will be acting as a ServiceNow Business Analsyt, they use the experience from hundreds of enterprise deployments of the Now Platform to help customers achieve successful transformation outcomes

    Lead Consultants within the current team:

    * Have the authority to lead, support and add value to customers as they move through their ServiceNow lifecycle
    * Advise and design ServiceNow solutions to customer specifications, working closely with Technical Specialists and Project Managers
    * Report to the Head of Lead Consulting but are expected to prioritise their own work and ensure tasks are completed within agreed timescales
    * Contribute or lead internal ServiceNow communities to share knowledge on platform capabilities

    Responsibilities:

    Providing advice and guidance to the customer on the best approaches for implementing ServiceNow in terms of:

    * ITIL best practice
    * ServiceNow best practice
    * Industry trends and use of ServiceNow
    * Providing business analysis to understand and document customer requirements
    * Conduct process workshops to:
    * Establish current customer requirements and review any solutions already considered to meet the customer's business needs
    * Finalise the requirements and agree the best approach for subsequent implementation of ServiceNow

    On smaller projects, where a separate Project Manager has not been assigned, is also responsible for:

    * Managing project tasks and timelines
    * Project progress meetings with the customer
    * Providing a single point of contact between the customer and internal resources
    * Working closely with the Technical Consultants, responsible for the delivery of the solution, to ensure that what they deliver meets the requirements confirmed with the customer
    * Adopting and conforming to company standards and policies
    * Leading Sprint review "show and tell" workshops.
    * Executing the functional testing prior to UAT, leading UAT review meetings, and supporting go-live and early life support. Working with the Project Manager on the sales to delivery handover
    * Participating in internal ServiceNow communities and other knowledge sharing activities.

    ServiceNow SPM TC

    USA, New Jersey, Wayne

    • $155,000 to $156,000 USD
    • Consultant Role
    • Seniority: Senior

    Job description

    ServiceNow SPM Technical Consultant

    Description

    Currently seeking a ServiceNow Technical Consultant to join our team full-time. To enhance our ServiceNow delivery capability, Our Team is looking for high caliber, multi-dimensional ServiceNow delivery experts with proven skills in assisting organizations in adopting SPM best practices and optimizing them on the ServiceNow platform. Successful candidates will have experience running multiple SPM Management projects from start to finish, including workshop delivery, requirement gathering, and development. As a member of the project team, the Technical Consultant will be working with our clients to assess current state processes and tools, define ServiceNow solution requirements and tailor ServiceNow in alignment with these requirements.

    While this team member will specialize in SPM, we value platform versatility so expertise in core areas of the platform like Incident Management, Asset Management, and integrations with other platforms will allow the successful candidate to operate across multiple disciplines.

    This position is remote, and candidates can expect to work during normal business hours associated with their local time zone. <20% travel is expected with a goal to keep travel at a minimum.

    Responsibilities

    * The SPM Technical Consultant will support the Business Process Consultant in gathering and analyzing requirements, solution design, and execute the migration, while delivering high customer satisfaction.
    * Serve as primary technical point-of-contact for projects and as the face of the development team to the customer
    * The successful candidate will have significant knowledge of the ServiceNow platform, services, and associated configurations
    * Configure, customize and code all areas of the SPM suite, including Pro features such as APM, APW, Investment Funding, Agile, and SAFe.
    * Configure third-party integrations using Web Services, IntegrationHub, and ServiceNow Store Apps.
    * Conduct knowledge transfer and/or training sessions with technical and non-technical teams.
    * Work with sales and presales teams to assist with scoping service engagements

    Qualifications

    * 1-3+ years of ServiceNow experience
    * 1-3+ years of ServiceNow SPM Management experience
    * Experience participating in at least four full lifecycle ServiceNow implementations involving SPM
    * Scripting business rules, UI Policies, Client Scripts, ACLs, Workflow Activities, automation etc.
    * Excellent understanding of implementation methodologies/SDLC (ex. Agile Scrum, Waterfall)
    * ServiceNow Certifications for System Administrator and CIS PPS t is required, additional certifications including CIS APM would be preferred
    * Excellent writing and verbal communication skills

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