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Are you a ServiceNow pro who loves shaping great employee experiences. We're looking for someone who can think big picture, dive into the technical detail when needed, and guide both clients and teams toward successful outcomes.

What You'll Be Doing

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Lead the architecture and design of HRSD solutions across modules like Case & Knowledge Management, Employee Center, Lifecycle Events, and more.
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Work closely with clients to understand their needs and turn them into scalable, practical ServiceNow solutions.
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Be the technical go-to person for the team - helping guide consultants and developers during delivery.
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Stay on top of the latest ServiceNow HRSD updates and features to keep our clients ahead of the curve.
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Make sure our designs follow best practices and deliver value - not just functionality.

What You Bring

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Hands-on experience with ServiceNow HRSD - ideally across multiple modules.
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Solid understanding of ServiceNow architecture, integrations, and platform capabilities.
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Experience leading end-to-end implementations or solution design for enterprise clients.
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Great communication skills - you can talk tech with developers and strategy with business leaders.
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Certifications like CSA, HRSD Implementation Specialist, or CAD are a big plus.
* Eligible for security clearance / ILR

We're recruiting on behalf of a leading ServiceNow consultancy delivering high-impact solutions across government and enterprise clients. With a strong presence across Australia and the Asia-Pacific region, they're known for their technical excellence, collaborative culture, and commitment to client success.

They're now seeking a ServiceNow Delivery Manager / Architect to lead strategic implementations and drive platform excellence for key government projects.

About the Role
This is a senior leadership opportunity for someone who can combine deep technical expertise with delivery oversight. You'll architect scalable ServiceNow solutions, manage stakeholder relationships, and lead cross-functional teams through complex, high-value projects.

Key Responsibilities

* Lead end-to-end delivery of ServiceNow solutions across ITSM, ITOM, HRSD, CSM and more
* Architect secure, scalable, and maintainable ServiceNow platforms aligned with client needs
* Collaborate with stakeholders to translate business requirements into technical strategies
* Mentor and guide delivery teams, ensuring quality, compliance, and timely execution
What We're Looking For

* Proven experience in ServiceNow architecture and delivery leadership
* Strong understanding of platform capabilities, scripting, and integration methods
* ServiceNow certifications (CSA, CAD, CIS) highly regarded
* Must be based in Canberra
* Baseline security clearance or higher is required
Why This Role?

* Work with top-tier ServiceNow professionals on impactful government projects
* Be part of a values-driven, inclusive, and growth-focused team
* Competitive salary, flexible work arrangements, and career advancement opportunities

Contact:

Neros Gorges
(03) 8592 0507
n.gorges@tenthrevolution.com

#SCR-neros-gorges

Your Role

As a ServiceNow Architect, you will:

* Establish and enforce systems design and architectural standards across the delivery lifecycle.
* Act as a Design Authority, providing expert input into the design of ServiceNow-based solutions.
* Contribute to bids and proposals, presenting innovative ideas and solutions to potential clients.
* Bring thought leadership and creative problem-solving to both existing engagements and new opportunities.
* Champion equity, diversity, and inclusion in your day-to-day work



Your Skills and Experience

We're looking for someone with:

* Proven experience in ServiceNow development and architecture, with broad exposure across the Now Platform.
* Prior experience with at least one of the following modules: HRSD, SecOps, IRM, GRC.
* Strong background in designing and implementing complex ServiceNow solutions, including custom applications and integrations.
* Experience managing and administering ServiceNow in SaaS environments.
* Ability to produce and maintain Low- and High-Level Design Documentation.
* Excellent communication skills and a keen eye for detail.
* Understanding of architectural structures within both SaaS and on-premises ServiceNow environments.



Certifications (Required or Expected)

* ServiceNow Certified System Administrator (CSA)
* ServiceNow Implementation Spec

Take the lead on meaningful, high-impact projects in ServiceNow!

An exciting opportunity has arisen for a ServiceNow Certified Technical Architect (CTA) to join a dedicated team in a permanent remote. This position offers a chance to work on innovative projects that make a significant impact within the organization. Ideal candidates will thrive in a collaborative environment and be passionate about leveraging ServiceNow to deliver exceptional results.

**Key Responsibilities and Skills Required:**
- Proficiency in ServiceNow platform and its applications
- Experience in technical architecture and solution design
- Strong problem-solving and analytical skills
- Capacity to work collaboratively and communicate effectively with teams
- Knowledge of IT service management (ITSM) principles and practices

The selected candidate will enjoy core benefits, including a company car or car allowance, medical insurance, dental plan, and eye tests. If you have a passion for ServiceNow and are ready to contribute to a dynamic team, we encourage you to apply for this exceptional role. Your expertise could shape the future of this organisation!

ServiceNow Technical Architect - Canberra | NV1 Clearance Required

Location: Canberra, ACT
Work Type: Full-time | Onsite or Hybrid

We're recruiting on behalf of a leading global consultancy with an established ServiceNow footprint in Australia, delivering complex, high-impact solutions for government clients. With a strong reputation for technical excellence and trusted delivery, they're seeking a ServiceNow Technical Architect to lead solution design and architecture across major federal projects.

About the Role
As a ServiceNow Technical Architect, you'll play a pivotal role in shaping scalable, secure, and high-performing ServiceNow solutions. You'll work closely with delivery teams and stakeholders to ensure architectural integrity, compliance, and alignment with strategic objectives.

Key Responsibilities

* Lead the design and architecture of ServiceNow solutions across multiple modules (e.g. ITSM, ITOM, HRSD, SecOps)
* Provide technical leadership and governance across project lifecycles
* Collaborate with stakeholders to translate complex business needs into scalable technical solutions
* Ensure compliance with security, performance, and integration standards
* Mentor technical teams and contribute to continuous improvement initiatives
What We're Looking For

* Proven experience as a ServiceNow Technical Architect in complex environments
* Certified Technical Architect (CTA) certification
* Deep expertise across ServiceNow modules and platform capabilities
* Strong understanding of integration patterns, scripting, and platform governance
* AGSVA security clearance is essential
* Must be based in or willing to relocate to Canberra
Why This Role?

* Lead architecture for mission-critical government projects
* Join a high-performing team of ServiceNow experts
* Competitive salary and long-term career growth opportunities
* Work in a secure, collaborative, and innovation-driven environment

Contact:

Neros Gorges

n.gorges@nelsonfrank.com

(03) 8592 0507

**Principal Technical Consultant - SecOps**
Vulnerability Response
Platform Analytics
Security Incident Response
Integrations

** Must have 5+ years of VR experience and they are CSA, CAD, and CIS-VR certified.

**Join a dynamic team dedicated to enhancing cybersecurity solutions.** We are seeking a ServiceNow - Principal Technical Consultant - SECOPS for a permanent position. In this role, you will leverage your extensive experience in Vulnerability Response, Security Incident Response, and Integrations to drive significant improvements in our security operations. You will be an integral part of a collaborative team, focusing on delivering effective security solutions tailored to our clients' needs.

**Key Responsibilities and Skills Required:**

- Over 5 years of proven experience in Vulnerability Response (VR) within ServiceNow.
- Relevant certifications, including CSA, CAD, and CIS-VR, demonstrating your expertise in the field.
- Strong background in Platform Analytics and Security Incident Response, enabling proactive management of security threats.
- Experience with integrations that enhance security workflows and facilitate efficient incident management.
- Ability to collaborate effectively with cross-functional teams to implement innovative security solutions.

If you are a skilled professional looking to make a meaningful impact in the field of cybersecurity and have the relevant experience and certifications, we encourage you to apply for this role. Your expertise will play a vital role in advancing our security operations and helping us create a safer digital environment.

LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change

Join a dynamic team as a ServiceNow Enterprise Architect! This contract role offers an exciting opportunity to work remotely within a collaborative and innovative ServiceNow team. The expected start date for this position is November 3, 2025 and will span for 2 years for 40 hours a week!

As a ServiceNow Enterprise Architect, you will play a vital role in shaping the organization's ServiceNow strategy and implementation. We are looking for candidates who possess the following skills:

- In-depth expertise in ServiceNow platform architecture and design
- Strong understanding of ITIL principles and best practices
- Experience with integrations and customizations within ServiceNow
- Proven ability to lead cross-functional teams and drive project success
- Excellent communication skills to engage stakeholders at all levels

The right candidate will thrive in a fast-paced environment, contributing to impactful projects that drive organizational growth. If you are a forward-thiking professional eager to make a difference, we encourage you to apply for this exciting opportunity. Join us in shaping the future!

Join a dynamic team dedicated to transforming HR services with ServiceNow! Our client is seeking a talented **ServiceNow HRSD Solution Architect** for a remote contract role starting ASAP. This is an exciting opportunity to be part of a collaborative environment where your expertise will shape the future of HR service delivery.

**Key Responsibilities:**
- Design and implement HRSD solutions leveraging ServiceNow capabilities.
- Collaborate with cross-functional teams to gather requirements and provide innovative solutions.
- Support the continuous improvement of HR processes and systems.
- Ensure compliance with best practices and industry standards.

**Essential Skills:**
- Proficient in ServiceNow platform functionalities and HR Service Delivery capabilities.
- Strong analytical and problem-solving abilities.
- Excellent communication and stakeholder management skills.
- Ability to work independently in a remote setting while fostering teamwork.

If you are an experienced ServiceNow HRSD Solution Architect looking for a new challenge and the chance to make a significant impact within a growing organization, we welcome your application for this role. Together, let's drive HR innovation!

**Be part of a forward-thinking environment as a Sr. Technical Consultant.**
We are seeking a skilled Sr. Technical Consultant with expertise in ServiceNow to enhance and streamline our IT Business Management (ITBM) processes. The ideal candidate will thrive in a collaborative setting and contribute to impactful projects that drive efficiency and innovation. A strong understanding of platform analytics, project management, and resource management will be crucial in ensuring the success of our initiatives.

**Key Responsibilities:**
- Design and implement solutions leveraging ServiceNow's ITBM capabilities, including Agile Development and Demand Management.
- Analyze and optimize platform analytics to provide actionable insights for decision-making.
- Collaborate with teams across various functions to manage projects, resources, and timecard processes effectively.
- Facilitate the creation and maintenance of the Alignment Planner Workspace for strategic planning and execution.
- Drive continuous improvement of collaborative work management practices and integrations across systems.

If you are a proactive professional with a passion for ITBM and a commitment to excellence, we encourage you to apply for this permanent Sr. Technical Consultant position. Join us in making a significant impact in a supportive and innovative environment where your contributions will be valued.

LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change

**Be part of a forward-thinking environment as a Sr. Technical Consultant.**
We are seeking a skilled Sr. Technical Consultant with expertise in ServiceNow to enhance and streamline our IT Business Management (ITBM) processes. The ideal candidate will thrive in a collaborative setting and contribute to impactful projects that drive efficiency and innovation. A strong understanding of platform analytics, project management, and resource management will be crucial in ensuring the success of our initiatives.

**Key Responsibilities:**
- Design and implement solutions leveraging ServiceNow's ITBM capabilities, including Agile Development and Demand Management.
- Analyze and optimize platform analytics to provide actionable insights for decision-making.
- Collaborate with teams across various functions to manage projects, resources, and timecard processes effectively.
- Facilitate the creation and maintenance of the Alignment Planner Workspace for strategic planning and execution.
- Drive continuous improvement of collaborative work management practices and integrations across systems.

If you are a proactive professional with a passion for ITBM and a commitment to excellence, we encourage you to apply for this permanent Sr. Technical Consultant position. Join us in making a significant impact in a supportive and innovative environment where your contributions will be valued.

LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change