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ServiceNow Administrator - Edinburgh - £55,000

I'm currently working with one of the UK's largest financial services group who are looking for a ServiceNow Administrator based in Scotland. This is a great opportunity to join a large ServiceNow team to deliver a complex and critical production management, infrastructure, and application support service for the ServiceNow platform, activities, and processes across the domain.

What you'll do:

As a ServiceNow Administrator, you'll support the provision of the day-to-day ServiceNow platform technology-based services and validate the deployment of new, applications and architecture across the domain. Working within the ServiceNow Product Support team, you'll be responsible for day-to-day operation. We'll look to you to develop and maintain professional and credible relationships with key stakeholders.

Responsibilities:

* Delivering production management, infrastructure, and application support service for the ServiceNow platform, activities, and processes across the domain
* Communicating and collaborating with stakeholders across the domain including management and feature teams to ensure the robustness and resilience of the ServiceNow platform
* Making sure the ServiceNow platform is fully compliant to mandated standards by adhering to processes and security compliance
* Working closely with feature teams, understanding the upcoming changes, and collaborating to prevent potential issues occurring
* Providing support to ServiceNow Product Support team members to ensure that all objective and commitments are fulfilled in line with expectations and agreements

Experience:

* Implementation and/or customisation experience in ServiceNow applications with any of the following modules such as incident management, problem management, change management, knowledge management, configuration management, HR service delivery, orchestration, GRC/IRM, resilience and continuity, and the service request catalogue
* Experience with ServiceNow as a system administrator, programmer, or analyst
* Experience with web technologies covering JAVA Script, XML, HTML, AJAX, CSS, and HTTP
* Experience in ServiceNow programming, analysis, and advanced system admin

I am working with a large scale Global consulting firm who are looking to expand into the UK ServiceNow market. They require a contractor to come in to service one customer, and help grow the practice while they search for permanent hires.

The successful candidate should have the following:-

-Both hands on technical ServiceNow experience and strong ITIL process experience

-Experience of evaluating implemented business processes

-Strong stakeholder management

The successful candidate will be expected to manage teams for various clients and lead the ServiceNow practice being the sole point of contact with the customer's stakeholders.

This is a mainly remote role, with approx 2 days per month required on site in London, near Tower Bridge.

Applicants with tier 2 dependent visas, can be considered.

If you are interested please send your CV to j.craven@nelsonfrank.com

ServiceNow Senior Technical Consultant

Role Overview:

You will be an experienced ServiceNow Technical Consultant with extensive knowledge across a number of modules on the ServiceNow platform. You will work with the ServiceNow team and keen to get involved with the full implementation lifecycle being specifically responsible for leading teams configuring and developing solutions.

Key Responsibilities:

You will work with colleagues to:

* Design, develop and implement workflows and processes with the ServiceNow platform
* Provide assessments and workshops to help the customer maximise their business results from the ServiceNow platform.
* Maintain system documentation which captures the solution design used for implementation.
* Strive to optimize the use of the ServiceNow platform recognising how it can be applied "out of the box" to satisfy a client requirement.
* Use your experience to provide input into the implementation and support costs for new solutions.

Essential Skills and Experience:

* Demonstrable experience in at least one of the following ServiceNow applications: Customer Service Management (CSM), Field Service Management (FSM) or IT Service Management (ITSM)
* Experience implementing solutions which require integration with other systems.
* Experience of managing or leading small teams.
* Experience in providing pre-sales support including solution shaping, estimating, resource planning, transition planning and proposal writing within a ServiceNow environment.
* Experience of business analysis (including requirements gathering and writing user stories) Strong communication skills and stakeholder management
* Experience of some of the following Scripting/APIs/Service Portal/Flow Designer, UI Builder
* Familiar with ITIL, SDLC, Prince 2, Agile, Scrum methodologies.

Desirable skills:

* Certified in ITIL V3/V4, Agile, Scrum methodologies
* Experience of creating solution which integrate with other systems
* Experience in other ServiceNow products
* Working within Public Sector or associated government organisations
* Project management and project leadership experience
* Experience of mentoring junior team members

New Role: ServiceNow Developer - Banking Industry

I am currently partnered with a leading financial services organization who are growing their ServiceNow team, this role will be 90% remote however it will require some travel to my clients office hub in Manchester.

Location: Manchester, UK
Salary: £55,000 - 65,000k per annum - DOE

Key Skills:
-2+ year's hands-on ServiceNow development experience.
-Experience with multiple ServiceNow implementations, with basic understanding of project life-cycle along with Agile/Scrum working styles.
-ITSM experience, Service Portal development experience, integration experience with REST and SOAP.

Benefits:
*28 Days Holiday + Bank Holidays.
*Generous pension scheme
*Huge investment into training and certifications

If you want to find out more information please contact me on d.landi-scarpato@nelsonfrank.com or on 02038266694.

I am working with a large scale Global consulting firm who are looking to expand into the UK ServiceNow market. They require a consultant to come in to service one customer, and help grow the practice.

They can offer a maximum of £85,000 per year.

The successful candidate should have the following:-

-Both hands on technical ServiceNow experience and strong ITIL process experience

-Experience of evaluating implemented business processes

-Strong stakeholder management

-A minimum of 5 years' ServiceNow experience

The successful candidate will be expected to manage teams for various clients and lead the ServiceNow practice being the sole point of contact with the customer's stakeholders.

This is a mainly remote role, with approx 2 days per month required on site in London, near Tower Bridge.

Applicants with tier 2 dependent visas, can be considered.

If you are interested please send your CV to j.craven@nelsonfrank.com

ServiceNow Senior Engineer - Edinburgh based - up to £80,000 + 10% benefits fund

I'm currently working with an industry leader who are looking to expand their team with a ServiceNow Senior Engineer. They have a large ServiceNow team at present and are looking for a motivated Senior Developer who is excited by the possibility to expand their knowledge on different ServiceNow modules.

Responsibilities:

* Design and development across the platform
* Build, release testing and deploy process on all environments
* Drive the reuse and sharing of the platform as well as other technologies from engineering teams
* Deliver software components to enable the delivery of platforms, applications and services
* Write integration tests, in an automated test environment to ensure code quality
* Start to formulate ServiceNow solutions and dive into platform architecture
* Mentoring ServiceNow Developers to help constantly expand their knowledge around the platform

Skills:

* 5+ years ServiceNow experience
* Experience implementing best practice
* Agile working
* Understanding on of how to translate business requirements to technical solutions
* Experience working on a number of modules - GRC experience would be a bonus

ServiceNow Lead Technical Consultant - £500/£600 per day - Remote (small amount of travel to London)

My client are a prominent IT solutions provider, delivering Applications, Business Process Outsourcing (BPO), and Infrastructure services globally. They are currently looking to bring in a ServiceNow Senior Technical Consultant to build their UK offering so are looking for somebody who is both hands on with ServiceNow development as well as helping managing customers from a process perspective.



Experience:

* Assess and enhance the efficiency of deployed business processes, gathering input from stakeholders and end-users.
* Propose and execute improvements to s workflows and foster continuous advancements.
* Identify automation opportunities within business processes using ServiceNow capabilities like workflows, approvals, and notifications. Streamline and enhance processes to boost productivity and effectiveness.
* Cultivate and sustain strong rapport with clients, business users, and project teams.
* Effectively communicate, manage expectations, and provide regular project progress and status updates.
* Oversee other Service Management teams and how they will work with the solutions you're designing

ServiceNow Technical Consultant - (Contract)

Rate: £600+ per day
Length: 6 months
Location: (Once a week travel to City of London/Hybrid WFH)
IR35: Outside
(Must be UK based)

Ideally looking for someone with extensive Integration experience and is able to deliver ServiceNow solutions, from design and development through to testing and implementation etc.

If you want to find out more information please reach out on 02038266694 or on d.landi-scarpato@nelsonfrank.com

ServiceNow Lead - London (once a month) - £63,000 per annum

I'm currently working with a customer who are looking for somebody to join and manage their internal ServiceNow instance (must be technical) as well as working with their ServiceNow Partner to help them understand what they're looking to deliver.



About the Role:

* You will work with both ITSM and HR teams, to enhance the business and technical roadmaps, plans, patterns, process, procedures, guidelines, and implementation patterns
* Coordinate and provide system support and expertise for our service management platform and related systems
* Own the development of community of champions and super users among process owners within the business, including conducting training and producing training material on technical and operational procedures
* Lead internal/external user group sessions to identify emerging requirements for the system roadmap.
* You will ensure that our platforms are being utilised by the business as well as working with 3rd Party vendors to explore functionalities that can be utilised to improve our services
* Working closely with project managers and business stakeholders you will be required to implement ITIL best practices.
* Our successful candidate will have advanced knowledge in creating request forms, developing integration with external systems, implementing security, and enhancing the user interface to provide a custom look and feel.You will have strong working knowledge of ITSM components such as Change/Incident/Problem management, Asset Management, CMDB, Release Management etc



About You:

* 3+ years experience working with ServiceNow, while being able to configure the platform
* You will be confident working on ServiceNow administration and development
* You should have expertise in ITSM and HR ServiceNow applications
* You should be a clear and confident communicator as you will be required to conduct training and lead user group sessions
* You will also be experienced in writing customer support guides.
* You will have excellent stakeholder management skills; you will be required to effectively manage relationships across the business.
* Whilst not mandatory, it could be beneficial to have ITIL v3/v4 Foundation Certification
* Whilst not mandatory, it could be beneficial to have ServiceNow System Administration Certification or ServiceNow Application Development Certification

ServiceNow Developer - Full-Time (New Opportunity!)

I am currently in partnership with a boutique consultancy who are dedicated in delivering ServiceNow GRC & SecOps solutions and are looking to expand the team.

Location: Full Remote (some travel across the UK)
Salary: £65,000 -£80,000 (DOE)

Requirements:
-At least 3-5 years of ServiceNow design and development experience.
-Experience beyond ITSM into ITOM, Project Portfolio Management, HR Management.
- Ideally coming from a consulting background with strong stakeholder management experience.

If you want to find out more information, please contact me on 02038266694 or on d.landi-scarpato@nelsonfrank.com