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For Permanent and Contract in United Kingdom

    Ref: 22/03/2021_1616437996

    ServiceNow Business Analyst

    England, London, City of London

    • 50000 to 60000 GBP
    • Business / Systems Analyst Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Business Analyst - £50,000 - £60,000

    Job Description:

    This company are looking for somebody to fit into their Business Analyst role they currently have available, the position would fit somebody who is confident that they can add value to the business' current workflow. They are a fast-growing company so the work which you do now could shape the company for years to come while also allowing you to be involved in projects which are more complex and engaging than your standard ITSM work.

    Role & Responsibilities:

    * Leading workshops with the result of being able to gather requirements for upcoming projects
    * High understanding of ServiceNow and how to attain requirements from stakeholders
    * Logging stories in line with company standards
    * Review and manage incident and request queues
    * Representing the company in a great why when interacting with stakeholders

    Skills & Qualifications:

    * Excellent written and verbal communication
    * Confident in their technical understanding
    * As opposed to being focused on a single process or framework you must be able to adapt to the business processes as well as the software development process

    Experience:

    * 4 years' experience as a Business Analyst while working with ServiceNow
    * Strong knowledge and understanding of the ServiceNow platform
    * Show evidence of studying and documenting complex business processes

    Ref: 23957355_1614284778

    Service Manager - Incident/Problem Manager

    England, Surrey, Farnham

    • 45000 to 55000 GBP
    • Systems Manager Role
    • Skills: IT Lifecycle ITIL Intermediate Qualification ITIL V3/V4 ITSM Tool ServiceNow, BMC Remedy
    • Seniority: Mid-level

    Job description

    Service Manager - (Major) Incident/Problem Manager

    Location: Farnham/Guildford (Flexible remote working)
    Salary: £45,000k - £55,000k per annum (DOE)

    Purpose:
    The prime objective of the service manager role is for delivering effective incident and problem management resulting in the provision of robust services to the global organisation.

    Constantly building and delivering continual improvement around the ITIL/Agile service management frameworks. The potential candidate will be expected in providing stable and robust services on a global scale.

    Responsibilities:
    The primary focus will be on restoring service efficiently from incidents, preventing problems that result in incidents, eliminating the nature of reoccurring incidents and minimising the impact of incidents that will not be prevented. There will be a progressive focus on reactive and proactive elements where the objective is to minimise impact for incidents and improving the overall process.

    The ideal candidate will demonstrate a strong stock of knowledge and experience in the service management space, thriving in a fast-paced environment with an emphasis in positive and adaptive working practices.

    * Define, implement and lead in the Incident & Problem Management process that maintains a continuous state of control and governance, this includes the development of procedures utilising the ITSM toolset which it is fit for purpose e.g (BMC/ServiceNow)

    * Ensure the day-to-day operation of the incident management processes, including roles and responsibilities. Including all modes of communication are effective and fit for use throughout the incident lifecycle.

    * Function as the main POC for updates on day-to-day incident management issues. This includes liaising with the global teams and senior management to ensure appropriate stakeholders are well informed.

    * End to end responsibility for the management, facilitating communication, escalation, investigation and resolution of major incidents, ensuring business updates are timely and of sufficient quality, scheduling and arranging discussions and updates as per required.

    Qualifications:

    * Strong ITIL knowledge and experience
    * Experience or understanding of working in an agile environment
    * 3-5 year's experience in a ITIL process role particularly relating to incident/problem management
    * Experience of running both a reactive/proactive problem management function.
    * IT Life-Cycle Management
    * ITIL Intermediate qualification
    * ITIL V3/V4
    * ITSM toolkit (e.g. ServiceNow, BMC Remedy)

    If you want to find out more information, please contact me on d.landi-scarpato@nelsonfrank.com or on 02038266694.

    Ref: 535353_1612467590

    ServiceNow Developer - Global Banking Client

    England, Cheshire

    • 55000 to 60000 GBP
    • Developer Role
    • Skills: ServiceNow ITOM ITSM ITBM Orchestration Service Mapping Event Management ServiceNow ITSM
    • Seniority: Senior

    Job description

    ServiceNow Developer - Global Banking Client *New Opportunity*

    I am currently working with a global banking organisation who are situated in Cheshire, they are looking for a forward thinking ServiceNow Developer to join the team on a full-time basis.

    The clients global technology unit is a team comprised of approximately 4,000 colleagues based in EMEA, US and APAC and are accountable for delivering and supporting transformational, resilient, secure infrastructure technology and services to customers, colleagues and clients.

    This is your opportunity to be a part of a growing team which intend to revolutionise IT infrastructure and to work for a business that is investing heavily into ServiceNow with exciting plans on the road-map ahead.

    Location: Cheshire (50% remote)
    Salary: £60,000k per annum + comprehensive company benefits and pension scheme.

    Key Accountabilities
    *Deliver solutions using Agile software development processes
    *Understand the current "as is processes" and deliver toolset changes based on upcoming process changes *Customisation or development of enhancement requests for existing ITAM/ITOM tools and processes
    *Take care of end to end development activities for a specific enhancement or project as an individual contributor *Work closely with BA's, Architects, Testing team and process teams Desirable skills:
    *Understanding of ITIL and ITSM processes
    *Experience of CMDB, and IT Asset Management
    *Exposure to Vendor Contract Management
    *Knowledge of governance, risk and control frameworks

    Any experience with SAM PRO and ServiceNow ITOM would be a massive bonus!

    If this opportunity sounds of interest, please reach out on the details below.

    newRef: 09/04/21/BP_1617989786

    Scrum Master

    England, London, City of London

    • 40000 to 50000 GBP
    • Systems Manager Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    Scrum Master

    I'm currently working with a ServiceNow Elite Partner who are looking to bring in a Scrum Master with previous experience working with ServiceNow. You will be working with multiple teams or even during an Agile Transformation to apply Scrum Framework, protect teams, remove team delivery blockers as well as enhance the teams Agile Mindset and Behaviours.

    Responsibilities:

    * Facilitate value creation process by adhering to the Scrum Framework
    * Ensures all necessary ceremonies are conducted with the correct audience
    * Helps the team live by the Scrum Values & Principles
    * Supports the Product Owner in Backlog refinement
    * Removes impediments to the teams progress
    * Enables Continuous Improvement using open Retrospectives
    * Acts as safeguard and protector for the team
    * Protects the team from complacency
    * Is accountable for escalating and providing resolution to program issues to stakeholders, dealing with resource constraints, and managing timing challenges and syncing dependencies across teams
    * Helps the program live by the Scrum Values & Principles
    * Manage and communicate the implementation of significant changes to planning objectives, schedule, and product configuration to internal and external stakeholders
    * Supports Agile Coaches in Transformations
    * Work with product owners and other stakeholders to ensure team alignment with commitments to the businesses and sync points with other teams
    * Manage changing priorities and address any repercussions quickly and transparently
    * Provide team status reports highlighting accomplishments, plans, and issues across all assigned teams

    Skills:

    * Experience in Project Management and business analysis
    * Conceptualisation of business needs translated into formal requirements
    * Basic ServiceNow Administration knowledge( optional)
    * Agile and Test Management Modules (optional)
    * A collaborative nature with strong communication skills
    * Outstanding time management and organisation skills
    * Adept in problem-solving and resolving conflict
    * People management skills
    * Experience engaging with senior-level audiences

    Certifications/Training:

    Any of the below would be ideal.

    * Professional Scrum Master I (PSM)
    * Certified Scrum Master (CSM)
    * Professional Scrum Master II
    * ServiceNow Fundamentals
    * Jira/Confluence