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For Permanent and Contract in United Kingdom

    Ref: 06/09/21/BP_1630934024

    Senior Sales Engineer - ServiceNow

    England, London, City of London

    • 65000 to 80000 GBP
    • Sales Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Senior Sales Engineer

    Responsibilities:

    * Work with sales professionals as the technical subject matter expert, supporting sales efforts by providing technical expertise on company technology, integration solutions, and best practices as well as the below…
    * Participate in the creation and delivery of training materials to customers and partners
    * Create and deliver technical content in support of Marketing events
    * Create technical whitepapers, demonstration videos, knowledge base articles, community posts, and sales enablement assets.
    * Prepare and provide demonstrations of solutions on ServiceNow and other technology platforms

    * Lead POV efforts to prove out the viability of solutions and guide customers in the testing of various POV success criteria
    * Build and maintain relationships with customers and technical stakeholders throughout the sales process
    * Lead customer workshops and meetings to scope and design solutions based on customer needs, to include:
    * Business problems and pain points
    * Technical use case requirements for data and process integration's
    * Detailed security reviews
    * System and architectural diagrams
    * Present new product requests from customers to the Product Management Team
    * Engage in continual self-learning on the evolving data and process integration solutions within the Enterprise ITSM space

    Requirements:

    * In depth ServiceNow understanding
    * 3+ years of experience in a similar role selling to large Commercial or Enterprise organisations
    * Working knowledge of various SaaS platforms in the ITSM. Any experience working with CRM, and DevOps would be beneficial
    * Working knowledge of data and data structures
    * Ability to manage your own self-paced learning of new data integration and ITSM technologies

    Ref: 535364643_1634822136

    DataDog SME (Full-Remote & Outside IR35)

    England

    • 550 to 600 GBP
    • Consultant Role
    • Skills: DataDog Services (Infrastructure Monitoring, APM, Real User Monitoring, Synthetic Monitoring, Log Management, Security Monitoring & Network Monitoring).
    • Seniority: Senior

    Job description

    DataDog SME - (Full-Remote)

    £550-600 Per Day - (Outside IR35)

    UK Wide

    Currently in partnership with a leading IT Operations consulting firm who are searching for a APM/NPM expert that is looking for more than just 'another' monitoring role, you will play a major part in implementing and improving application & infrastructure management for large enterprise scale clients.

    Responsibilities:

    * Install, Configure and Tuning of different DataDog Services (Infrastructure Monitoring, APM, Real User Monitoring, Synthetic Monitoring, Log Management, Security Monitoring & Network Monitoring).
    * Responsible for creating proactive Monitoring Dashboards and Alerts to achieve better monitoring capability.
    * Ability to Work Independently or as a team to gather requirements from Product teams as part of New Application Onboarding and come up with an efficient monitoring solution for the product.
    * Good Knowledge on Administration and Troubleshooting of agents.
    * Responsible for managing Datadog licenses efficiently to ensure Licenses are not over-utilized.
    * Ability to train users on best practices and DataDog features to proactively monitor performance in environments.
    * Creating and Maintaining Document Repository such as Installation Guides, SOP's, KB's for DataDog.
    * Responsible for creating and Managing User's and Role's in the Organization.
    * Working knowledge of ITIL



    If you want to find out more information, please contact me on 02038266694 or on d.landi-scarpato@nelsonfank.com

    Ref: 26/10/21/BP_1635267871

    ServiceNow Technical Consultant

    England, London, City of London

    • 50000 to 60000 GBP
    • Consultant Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    Responsibilities:

    * Attend and provide input into functional design workshops (both on site & remote) including the creation of design specifications based on out-of-the-box functionality and client requirements
    * Answer technical and application configuration questions and be able to communicate technical problems and solutions to both technical and non-technical audiences
    * Advise on options, risk and impacts on business processes and technical architecture
    * Configuration of the ServiceNow platform in adherence to technical best practices
    * Provide input into functional design including the creation of design specifications based on out-of-the-box functionality and client requirements

    Desired Experience:

    * ServiceNow Consulting experience in a direct client-facing role, ideally within a services organisation working on multiple projects
    * Expertise in finding ServiceNow solutions to solve business problems
    * Experience scripting using JavaScript or Jelly including Business Rules, Client Scripts and UI Actions
    * Ability to produce documentation on various levels including technical and customer facing
    * Excellent verbal, written communication and presentations skills together with the ability to deliver customer presentations
    * Understanding of Agile delivery and Project Management methodologies
    * Broad business and technology skills coupled with client interfacing skills
    * Understanding of common business analysis techniques and approaches
    * Demonstrated ability to organise workload, multitask, think analytically, solve technical problems, and establish relationships
    * Focused self-starter, self-motivated, self-directed and driven to deliver
    * Good understanding of at least one of the following ITSM/ITOM/Sec Ops

    Ref: 12/10/21/BP_1634058381

    ServiceNow Developer

    England, London, City of London

    • 60000 to 70000 GBP
    • Developer Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    The successful candidate will be responsible for the maintenance and configuration of the IT platforms, this will mainly include ServiceNow although also includes SAP. It will be crucial that all the IT systems work well together and are aligned to each other to deliver service to the company both internally and externally.



    Role Responsibilities:

    * Ensuring that you have the knowledge to be the SME for IT systems
    * Great communications with stakeholders so you're able to analyse business requirements and ensure you're able to design improvements to fit their needs
    * Develop the ServiceNow catalogue for both internal and external use
    * Facilitating data dissemination from cores systems into other tools, real time dashboards or reporting
    * Upgrading, deigning and developing the platform's core modules (ITSM, ITOM and CSM)
    * Creation and changes of UI scripts and business rules
    * Building and maintaining Service Portals and Virtual Agent
    * Configuring Integration Web Services with Third Party applications by using SOAP API Web service
    * Supporting other members of the team with in-house training

    Essential Skills:

    * Experience of ServiceNow administration (any experience with ITOM and CSM would be beneficial)
    * SQL and SAP Query writing skills
    * Good experience working with ITSM processes
    * Understanding of ITIL best practice

    Ref: 535364643_1634818326

    DataDog SME (Full-Remote)

    England

    • 70000 to 80000 GBP
    • Consultant Role
    • Skills: DataDog Services (Infrastructure Monitoring, APM, Real User Monitoring, Synthetic Monitoring, Log Management, Security Monitoring & Network Monitoring).
    • Seniority: Senior

    Job description

    DataDog SME - (Full-Remote)

    £70,000 - £80,000k per annum

    UK Wide

    Currently in partnership with a leading IT Operations consulting firm who are searching for a APM/NPM expert that is looking for more than just 'another' monitoring role, you will play a major part in implementing and improving application & infrastructure management for large enterprise scale clients.

    Responsibilities:

    * Install, Configure and Tuning of different DataDog Services (Infrastructure Monitoring, APM, Real User Monitoring, Synthetic Monitoring, Log Management, Security Monitoring & Network Monitoring).
    * Responsible for creating proactive Monitoring Dashboards and Alerts to achieve better monitoring capability.
    * Ability to Work Independently or as a team to gather requirements from Product teams as part of New Application Onboarding and come up with an efficient monitoring solution for the product.
    * Good Knowledge on Administration and Troubleshooting of agents.
    * Responsible for managing Datadog licenses efficiently to ensure Licenses are not over-utilized.
    * Ability to train users on best practices and DataDog features to proactively monitor performance in environments.
    * Creating and Maintaining Document Repository such as Installation Guides, SOP's, KB's for DataDog.
    * Responsible for creating and Managing User's and Role's in the Organization.
    * Working knowledge of ITIL



    If you want to find out more information, please contact me on 02038266694 or on d.landi-scarpato@nelsonfank.com