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For Permanent and Contract in United Kingdom

    Ref: 01/07/2021_1625128477

    ServiceNow Business Analyst

    England

    • 70000 to 550000 GBP
    • Business / Systems Analyst Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Business Analyst -UK Wide



    I'm currently working with a ServiceNow Partner who are recruiting for a ServiceNow Business Analyst. The Business Analyst will be responsible for bridging the gap between the client and the technical team. The ideal candidate will have expertise in both the fundamental processes of ServiceNow as well as being able to bring solutions to the client while considering their requirements.



    Key Responsibilities:

    * Work with other members of the ServiceNow team to design, test and transition the ServiceNow platform.
    * Handling the support and transition to other delivery teams throughout projects
    * Create and deliver training workshops
    * Communicate and understand client's needs, and help translate these to the technical team.
    * Follow all current company process polices
    * Producing documentation concerning process and procedures

    Skill Sets:

    * Experience with ITSM and operation processes
    * Experience configuring or administrating the ServiceNow platform.
    * Understanding of Scrum Methodology
    * Able to be a peacekeeper and navigate internal problems in the team and with the client
    * Strong analytic skills by being able to break down complex tasks into process improvement solutions



    Certifications:

    Any of the below would be ideal.

    * ITIL Foundation+
    * Certified System Administrator (ServiceNow) modules Presales/Micro-Certifications
    * COBIT, VeriSM, IT4ITLean IT, Scrum Certified

    Ref: 06/09/21/BP_1630934024

    Senior Sales Engineer - ServiceNow

    England, London, City of London

    • 65000 to 80000 GBP
    • Sales Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Senior Sales Engineer

    Responsibilities:

    * Work with sales professionals as the technical subject matter expert, supporting sales efforts by providing technical expertise on company technology, integration solutions, and best practices as well as the below…
    * Participate in the creation and delivery of training materials to customers and partners
    * Create and deliver technical content in support of Marketing events
    * Create technical whitepapers, demonstration videos, knowledge base articles, community posts, and sales enablement assets.
    * Prepare and provide demonstrations of solutions on ServiceNow and other technology platforms

    * Lead POV efforts to prove out the viability of solutions and guide customers in the testing of various POV success criteria
    * Build and maintain relationships with customers and technical stakeholders throughout the sales process
    * Lead customer workshops and meetings to scope and design solutions based on customer needs, to include:
    * Business problems and pain points
    * Technical use case requirements for data and process integration's
    * Detailed security reviews
    * System and architectural diagrams
    * Present new product requests from customers to the Product Management Team
    * Engage in continual self-learning on the evolving data and process integration solutions within the Enterprise ITSM space

    Requirements:

    * In depth ServiceNow understanding
    * 3+ years of experience in a similar role selling to large Commercial or Enterprise organisations
    * Working knowledge of various SaaS platforms in the ITSM. Any experience working with CRM, and DevOps would be beneficial
    * Working knowledge of data and data structures
    * Ability to manage your own self-paced learning of new data integration and ITSM technologies

    Ref: 02/07/21/BP_1625232020

    ServiceNow Business Analyst

    England, London, City of London

    • 60000 to 70000 GBP
    • Business / Systems Analyst Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Busines Analyst - £60,000 - £70,000 - Multiple Office Locations

    I'm currently working with a ServiceNow Elite Partner who are looking to bring in a ServiceNow Business Analyst who is capable of designing and implementing processes while conducting research and performing analysis to acquire business requirement for each project you're working on. Another part of your role would be to test functionalities which would have been configured and developed by the rest of the team.

    Responsibilities:

    * Participates in design, test and transition of Service Management and Service Integration Solutions within ServiceNow Platform
    * Performs thorough data analysis in order to provide requirements for developers enabling configuration and customisation
    * Provides 'Early Life Support' - delivering Service Management and Service Integration services and handing over support to the future delivery teams
    * Designs and execute E2E training which can include hosting live training sessions and issuing training documentation from Train the Trainer to training support staff
    * Support the test phases with the test team
    * Assists in gathering core configuration requirements, translate these into design model and manage the overall implementation process in cooperation with developers
    * Captures customer's and service providers' requirements into stories, helps to solution the approach and manage the overall implementation process in cooperation with developers
    * Support the management of the requirements traceability matrix
    * Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents

    Skills:

    * Experience in IT Service Management design, transition or operations processes
    * Experience in business analysis and configuration or administration of 2+ modules of ServiceNow Platform
    * Understanding Scrum Methodology
    * Expert organisational and time management skills with the ability to prioritise, self-starter able to work independently with minimum of supervision
    * Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members
    * Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts,
    * Decompose high-level information into details,
    * Facilitation skills to assist gathering requirements in workshops and provide training to clients and internal team members
    * Use of industry recognised technologies in order to facilitate work environment
    * Demonstrate experience in communicating across all levels of an organisation, at the most senior levels

    Certifications:

    Any of the below would be ideal.

    * ITIL Foundation+
    * COBIT, VeriSM, IT4IT, Lean IT
    * Scrum certified
    * ServiceNow Certified System

    Ref: 10/08/21/BP_1628615278

    IT Project Manager

    England, London, City of London

    • 40000 to 50000 GBP
    • Project Manager Role
    • Skills: ServiceNow
    • Seniority: Junior

    Job description

    IT Project Manager - Fully Remote - Up to £60,000

    As the Project Manager you will be expected to coordinate all project management activities in line with our clients' existing operations management processes. Whilst ServiceNow experience is desirable, prior experience of delivering to agile methodologies, in parallel to embedding into existing (more often than not) longstanding organisations processes is a must, with strong governance, delivery and stakeholder management experience.

    Responsibilities

    * To help lead the implementation team by example; to always represent in a positive manner whilst providing clear guidance on client expectations
    * Regularly communicate with the Delivery Manager and client to raise and resolve issues as well as accept guidance
    * Ensure project deliverable's are complete and accurate. Ensure agreed processes are followed including compliance with the Delivery Methodology.
    * Work alongside technical architect to develop project plans and roadmaps
    * Manage project budgets and liaise with budget sponsors where necessary.
    * Review and prepare Project Highlight Reports
    * Build and maintain relationships with service partners to ensure delivery of supplier work packages to time and cost.
    * Manage all project processes (governance, planning, control, monitoring, risks and issues, reporting and team management).
    * Draft project documentation (PID and Business Case) as required by client
    * Willingness to 'muck in' and get any ad hoc tasks delivered when required

    Skills

    * Strong leadership skills and ability to communicate with stakeholders at all levels
    * Recognised Project Management Accreditation at Practitioner level (preferred)
    * Excellent communications skills, able to present to peers, customer and the business via phone or in person

    Experience

    * 5 years experience in delivering projects to complex organisations with prior knowledge of ServiceNow preferred
    * Knowledge of Project, Word, Excel, Outlook and other office applications
    * Knowledge of ITIL processes
    * Proven IT service management/delivery experience would be valuable
    * Experience of working on substantial change projects highly desirable

    Working Pattern

    * This is a client facing role requiring direct interaction with client representatives (sponsors, stakeholders, managers and executives and process owners) as well internal delivery teams.
    * Working hours will match client business hours with consideration for flexible working once relationships and project process have been embedded.