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For Permanent and Contract in United Kingdom

    ServiceNow Technical Consultant

    England, London, City of London

    • £60,000 to £70,000 GBP
    • Developer Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Technical Consultant - up to £70,000 - UK Based

    Role Overview:

    You will be an experienced ServiceNow Technical Consultant with extensive knowledge across a number of modules on the ServiceNow platform. You will work with the ServiceNow team and keen to get involved with the full implementation lifecycle being specifically responsible for leading teams configuring and developing solutions.

    Key Responsibilities:

    You will work with colleagues to:

    * Design, develop and implement workflows and processes with the ServiceNow platform
    * Provide assessments and workshops to help the customer maximise their business results from the ServiceNow platform.
    * Maintain system documentation which captures the solution design used for implementation.
    * Strive to optimize the use of the ServiceNow platform recognising how it can be applied "out of the box" to satisfy a client requirement.
    * Use your experience to provide input into the implementation and support costs for new solutions.

    Essential Skills and Experience:

    * Demonstrable experience in at least one of the following ServiceNow applications: Customer Service Management (CSM), Field Service Management (FSM) or IT Service Management (ITSM)
    * Experience implementing solutions which require integration with other systems.
    * Experience of managing or leading small teams.
    * Experience in providing pre-sales support including solution shaping, estimating, resource planning, transition planning and proposal writing within a ServiceNow environment.
    * Experience of business analysis (including requirements gathering and writing user stories) Strong communication skills and stakeholder management
    * Experience of some of the following Scripting/APIs/Service Portal/Flow Designer, UI Builder
    * Familiar with ITIL, SDLC, Prince 2, Agile, Scrum methodologies.

    Desirable skills:

    * Certified in ITIL V3/V4, Agile, Scrum methodologies
    * Experience of creating solution which integrate with other systems
    * Experience in other ServiceNow products
    * Working within Public Sector or associated government organisations
    * Project management and project leadership experience
    * Experience of mentoring junior team members

    ServiceNow Senior Developer

    England, West Yorkshire, Leeds

    • £500 to £600 GBP
    • Developer Role
    • Skills: ServiceNow
    • Seniority: Senior

    Job description

    ServiceNow Developer - Leeds Based (twice a week)

    Responsibilities:

    * Collaborate with a talented team of ServiceNow professionals to deliver changes and provide support to our government client.
    * Work closely with the Product Manager, Developers, and service teams to ensure the ServiceNow platform meets the evolving needs of our clients.
    * Define and deliver user stories, resolve incidents, and test and promote major releases.
    * Drive self-service and automation capabilities, leveraging Service Portal, Orchestration, and Integration Hub.
    * Lead technical tasks related to configuration and implementation of the ServiceNow platform.
    * Evaluate emerging ServiceNow technologies and define roadmaps to meet business needs.
    * Troubleshoot and resolve defects following best practice principles.
    * Update documentation related to incidents, changes, and designs as required.
    * Lead a small team of ServiceNow developers and supporting SMEs in development and support activities.

    Experience:

    * Proven experience as a senior technical resource in ServiceNow platform development, particularly in areas such as CSM, ITSM, ITOM, ITAM, Integration's, WSD, and HRSD.
    * Working knowledge of designing and developing APIs and web service integration's with ServiceNow.
    * Hands-on experience creating self-service and automation capabilities.
    * Excellent technical knowledge of ServiceNow integration using web services and other web-based technologies.
    * Proficiency in coding and scripting.
    * Strong analytic and problem-solving skills.
    * Familiarity with ITIL processes and best practices.
    * Experience in Agile software delivery methodology.

    Qualifications:

    * Educated to A-level standard or equivalent.
    * Proven hands-on experience as a Senior ServiceNow developer.
    * Experience in Agile software delivery methodology.
    * Ability to understand as-is and to-be processes to deliver toolset changes.
    * Contributory experience in end-to-end development activities of project enhancements, changes, and upgrades.

    Core Competencies Preferred:

    * Good experience with ITILv3 or 4.
    * Familiarity with cloud services including SaaS, IaaS, and PaaS.
    * Cloud provider experience (e.g., AWS, Azure, Google, ServiceNow).
    * Experience in developing and designing technical solutions and integrations.
    * Familiarity with delivery methodologies such as Agile, Scrum, Kanban, Waterfall, and Wagile.
    * Strong team player with effective task management skills.
    * Self-motivated and capable of working alone or in teams.