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For Permanent and Contract in United Kingdom

    Ref: 09/04/21/BP_1617989786

    Scrum Master

    England, London, City of London

    • 40000 to 50000 GBP
    • Systems Manager Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    Scrum Master

    I'm currently working with a ServiceNow Elite Partner who are looking to bring in a Scrum Master with previous experience working with ServiceNow. You will be working with multiple teams or even during an Agile Transformation to apply Scrum Framework, protect teams, remove team delivery blockers as well as enhance the teams Agile Mindset and Behaviours.

    Responsibilities:

    * Facilitate value creation process by adhering to the Scrum Framework
    * Ensures all necessary ceremonies are conducted with the correct audience
    * Helps the team live by the Scrum Values & Principles
    * Supports the Product Owner in Backlog refinement
    * Removes impediments to the teams progress
    * Enables Continuous Improvement using open Retrospectives
    * Acts as safeguard and protector for the team
    * Protects the team from complacency
    * Is accountable for escalating and providing resolution to program issues to stakeholders, dealing with resource constraints, and managing timing challenges and syncing dependencies across teams
    * Helps the program live by the Scrum Values & Principles
    * Manage and communicate the implementation of significant changes to planning objectives, schedule, and product configuration to internal and external stakeholders
    * Supports Agile Coaches in Transformations
    * Work with product owners and other stakeholders to ensure team alignment with commitments to the businesses and sync points with other teams
    * Manage changing priorities and address any repercussions quickly and transparently
    * Provide team status reports highlighting accomplishments, plans, and issues across all assigned teams

    Skills:

    * Experience in Project Management and business analysis
    * Conceptualisation of business needs translated into formal requirements
    * Basic ServiceNow Administration knowledge( optional)
    * Agile and Test Management Modules (optional)
    * A collaborative nature with strong communication skills
    * Outstanding time management and organisation skills
    * Adept in problem-solving and resolving conflict
    * People management skills
    * Experience engaging with senior-level audiences

    Certifications/Training:

    Any of the below would be ideal.

    * Professional Scrum Master I (PSM)
    * Certified Scrum Master (CSM)
    * Professional Scrum Master II
    * ServiceNow Fundamentals
    * Jira/Confluence

    Ref: 09/04/21/BP_1617987129

    ServiceNow Junior Developer

    England, London, City of London

    • 35000 to 50000 GBP
    • Developer Role
    • Skills: ServiceNow
    • Seniority: Junior

    Job description

    ServiceNow Junior Developer

    I'm currently working with a ServiceNow Elite Partner who are looking to bring in a Junior ServiceNow Developer who would trained and supported to progress within the company. Generally you would be working on the configuration, customisation and development of integration components. This role would be ideal for an experienced ServiceNow Administrator who is looking for their next step.

    Responsibilities:

    * ServiceNow administration experience with exposure to building and configuring ServiceNow applications and services
    * Understanding of both client and server side scripting and adhering to ServiceNow coding best practice. Hands on experience with ACL's. Understanding how and why they are used
    * Create and updating documentation and procedures. Adaptable with the willingness to push themselves in a challenging and evolving environment
    * Takes part in ServiceNow testing, administration and development activities as well as trouble shooting
    * Working alongside business analyst and assisting in qualifying client requirements
    * Qualify client requirements through validation of "needs" versus "wants"

    Skills Required:

    * Experience in administering the ServiceNow Platform
    * Scripting - JavaScript, HTML, CSS, AJAX and Jelly
    * Understanding Agile and SCRUM
    * Advanced communication skills (written and speaking skills)
    * Strong attention to detail
    * Knowledge and work experience in JavaScript/ Angular/ AngularJS
    * Demonstrable experience in JavaScript coding
    * Understanding of relational databases concepts

    Certifications:

    (Any of the below are good to have)

    * ServiceNow System Administration certificate
    * ITIL Foundation Certified
    * ServiceNow Implementation Specialist certificate
    * ServiceNow Scripting certificate
    * Application Creation in ServiceNow

    Ref: 09/04/21/BP_1617988636

    ServiceNow

    England, London, City of London

    • 50000 to 60000 GBP
    • Business / Systems Analyst Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Busines Analyst

    I'm currently working with a ServiceNow Elite Partner who are looking to bring in a ServiceNow Business Analyst who is capable of designing and implementing processes while conducting research and performing analysis to acquire business requirement for each project you're working on. Another part of your role would be to test system functionality.

    Responsibilities:

    * Participates in design, test and transition of Service Management and Service Integration Solutions within ServiceNow Platform
    * Performs thorough data analysis in order to provide requirements for developers enabling configuration and customisation
    * Provides 'Early Life Support' - delivering Service Management and Service Integration services and handing over support to the future delivery teams
    * Designs and execute E2E training which can include hosting live training sessions and issuing training documentation from Train the Trainer to training support staff
    * Support the test phases with the test team
    * Assists in gathering core configuration requirements, translate these into design model and manage the overall implementation process in cooperation with developers
    * Captures customer's and service provider's requirements into stories, helps to solution the approach and manage the overall implementation process in cooperation with developers
    * Support the management of the requirements traceability matrix
    * Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents

    Skills:

    * Experience in IT Service Management design, transition or operations processes
    * Experience in business analysis and configuration or administration of 2+ modules of ServiceNow Platform
    * Understanding Scrum Methodology
    * Expert organisational and time management skills with the ability to prioritise, self-starter able to work independently with minimum of supervision
    * Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members
    * Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts,
    * Decompose high-level information into details,
    * Facilitation skills to assist gathering requirements in workshops and provide training to clients and internal team members
    * Use of industry recognised technologies in order to facilitate work environment
    * Demonstrate experience in communicating across all levels of an organisation, at the most senior levels

    Certifications:

    Any of the below would be ideal.

    * ITIL Foundation+
    * COBIT, VeriSM, IT4IT, Lean IT
    * Scrum certified
    * ServiceNow Certified System

    Ref: 22/03/2021_1616437996

    ServiceNow Business Analyst

    England, London, City of London

    • 50000 to 60000 GBP
    • Business / Systems Analyst Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Business Analyst - £50,000 - £60,000

    Job Description:

    This company are looking for somebody to fit into their Business Analyst role they currently have available, the position would fit somebody who is confident that they can add value to the business' current workflow. They are a fast-growing company so the work which you do now could shape the company for years to come while also allowing you to be involved in projects which are more complex and engaging than your standard ITSM work.

    Role & Responsibilities:

    * Leading workshops with the result of being able to gather requirements for upcoming projects
    * High understanding of ServiceNow and how to attain requirements from stakeholders
    * Logging stories in line with company standards
    * Review and manage incident and request queues
    * Representing the company in a great why when interacting with stakeholders

    Skills & Qualifications:

    * Excellent written and verbal communication
    * Confident in their technical understanding
    * As opposed to being focused on a single process or framework you must be able to adapt to the business processes as well as the software development process

    Experience:

    * 4 years' experience as a Business Analyst while working with ServiceNow
    * Strong knowledge and understanding of the ServiceNow platform
    * Show evidence of studying and documenting complex business processes

    Ref: 328474844424_1619953718

    Desktop Support Engineer - 2nd Line (Contract)

    England, London, Richmond upon Thames

    • 130 to 160 GBP
    • Consultant Role
    • Skills: JAMF KACE Azure O365 backup netowrking DNS service desk 1st line support 2nd line support helpdesk
    • Seniority: Senior

    Job description

    Role: Desktop Support Engineer - L2 Support (Contract - Outside IR35)
    Location: Richmond
    Rate: £130-160 Per Day
    Contract Length: 6 months

    Role:
    Currently looking for a motivated and enthusiastic support desk engineer to be based in Richmond.

    I am looking for someone with a passion for excellence, strong customer service skills and a team player that is adaptable and efficient, in return you will be working with a business that is extremely ambitious, expanding rapidly and are offering world-class training and development.

    Responsibilities:
    2nd line support via service desk including;

    -Taking escalations from support desk analysts
    -Resolving customer issues within service level guidelines (SLA)
    -Gathering all relevant information from initial call/contact to ensure most efficient troubleshooting
    -Questioning customer effectively about issues and working to find alternative, more efficient methods

    Technical Skills
    -Windows Server Technologies - 2008 / 2012 /2016 essential. 2019 desirable
    -Mail Technologies - Exchange 365, Exchange Server 2013 / 2016 (Administration and set up)
    -Virtualisation (VMware and Hyper-V) - Administration and Set Up
    -Backup Technologies - Veeam, Datto Backup & Recovery
    -Hardware Experience - HP, Dell, NAS, SAN
    -ServiceNow - ITSM

    If you want to find out more information, please contact me on 02038266694 or on d.landi-scarpato@nelsonfrank.com

    Ref: 24/05/21/BP_1621875751

    ServiceNow Technical Consultant

    England, London, City of London

    • 80000 to 95000 GBP
    • Consultant Role
    • Skills: ServiceNow
    • Seniority: Senior

    Job description

    ServiceNow Technical Consultant

    I'm currently working with a ServiceNow Elite Partner who are looking to bring in a ServiceNow Consultant to their team. This would be ideal for somebody who is looking to make their next step up to the Senior ServiceNow Consultant level.

    Responsibilities:

    * Design configurations, customisations and implementations based upon the ServiceNow platform
    * Create integrations with other business management systems using APIs, web-services, SOAP, REST, MIDSERVER, Import Tables, etc
    * Develop and implement automation and orchestration within ServiceNow
    * Lead ServiceNow workshops and work streams
    * Be the SME contact for overall ServiceNow design and functionality with a very good understanding of how hardware, integrations, database and all other ServiceNow applications are related and dependency impacts of any changes or updates

    Skills:

    * Solid experience in designing and supporting complex implementations in a large-scale enterprise ServiceNow environment
    * Software development background, including design, configuration, customisation and implementation based upon the ServiceNow platform
    * Design and development experience of core service management processes and reporting, aligned to the ServiceNow IT service management tool suite
    * Knowledge of Software as a Service and associated benefits
    * Excellent stakeholder management skills
    * Knowledge of other IT service management tool suites, such as those provided by BMC, HP and IBM Tivoli
    * Experience over two of the following would be desirable; ITSM, HR, CSM, Security