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ServiceNow System Administrator- Full-Time Role

I am currently partnered with a global retailer who are on the lookout for a ServiceNow Administrator to join the team, this is an exciting opportunity for someone who wants to gain a wider exposure to the ServiceNow platform.

This would be well suited to someone that wants to contribute to the technical roadmap and become a key figure in the organisation's implementation of ServiceNow.

Location: Blackburn, UK - (Once a week in Blackburn HQ)
Salary: £45,000 - £55,000 + per annum - DOE

If you want to find out more information, please reach out on d.landi-scarpato@nelsonfrank.com or on 02038266694.

ServiceNow Developer - London - £60,000 - £80,000

I'm currently looking for a ServiceNow Developer for a leading ServiceNow Partner who are looking to build a new ServiceNow practice. This is a great opportunity to be able to lead a platform as well as a team (depending on your seniority) while expanding your knowledge of ServiceNow.

Skills and Experience:

- Experience working with multiple ServiceNow modules, such as ITSM, ITOM and ITAM

- Experience designing and implementing Dashboards and Reports

- Multi-cloud platform understanding

- Delivered in an ITIL environment

- Ability to create workflows for automation deployments

Responsibilities:

- Lead a successful implementation of the ServiceNow Platform

- Work with multiple clients at once while understand how to balance workload

- Build relationships with internal stakeholders to ensure delivery is offered in the of professional way

- Driving process optimisation in line with best practice

ServiceNow Senior Developer Position - Fully Remote (UK Based) - up to £120,000

I'm currently working with a ServiceNow Elite partner who are predominately based in the US but are looking for two new hires in the UK. This is a great opportunity to join a ServiceNow Partner before their planned expansion into the European market so if you're looking to join a company where you can make a real difference to the direction of a new partner this could be a great role for you.

Responsibilities:

* Implement ServiceNow platform capabilities across a range of modules including form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integration's.
* Ensure the configuration of ServiceNow meets the customers expectations and technical requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer.
* Advise and consult customers on any potential problems that customers may face and ensure they are keeping to best practice
* Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform.
* Managing project timelines and customer expectations.
* Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditation's.
* Consulting with clients and being comfortable 'pushing back' with difficult customers who may not understand the repercussions of changes to the platform

ServiceNow Developer - Full-Time Role

I am currently partnered with a government agency who are on the lookout for a ServiceNow Developer to join the team, this is an exciting opportunity for someone who wants to gain a wider exposure to the ServiceNow platform.

This would be well suited to someone that wants to contribute to the technical roadmap and become a key figure in the orgs implementation of ServiceNow.

Location: London - (Once a week in Central London)
Salary: £55,000 - £65,000 + per annum - DOE

If you want to find out more information, please reach out on d.landi-scarpato@nelsonfrank.com or on 02038266694.

ServiceNow Developer Contract - London Based - up to £700 per day

I'm currently looking for a ServiceNow Developer to work with a large ServiceNow Partner on a greenfield implementation.

Experience:

* Experience working with ServiceNow modules like, ITSM, ITOM, ITAM and Integration Hub in a multi-client environment.
* Experience creating complex workflows for automation of cloud deployments
* Experience designing and implementing ServiceNow Dashboards and Reports
* Experience delivering in an ITIL environment
* Multi cloud platform understanding

Responsibilities:

* You will engage with all projects which require multi cloud platform integration's and be responsible for the ongoing support for ServiceNow in a multiple client environment.
* Build relationships with key internal stakeholders to ensure a seamless end to end delivery for our clients and work closely with our Application Managed Services team successful client go lives.
* Develop and implement ServiceNow modules and integration's from initiation to completion, while taking consideration customer requirements.
* Develop workflows and scripts to automate and improve business processes.
* Understand detailed requirements for design, implementation, test automation and delivery of customer solutions.
* Solve complex problems in a highly dynamic and agile environment.
* Engage with the technical teams to produce detailed designs of requirements.

ServiceNow Business Analyst - £50,000 - £60,000 - Glasgow or Manchester based

I'm currently looking for an experienced ServiceNow Business Analyst who is looking for a new position, this will be working on the clients internal platform to help develop and move it forward.

Experience:

* Proven experience of working as a business analyst to drive out and capture business processes and requirements.
* Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas
* Ability to lead complex business conversations with senior stakeholders and able to shape complex solution definitions
* Very proficient knowledge of the available business analysis tools and templates, able to guide others and able to evaluate possible other relevant tools and templates

Responsibilities:

* Understanding and documenting the current "as is processes" and "to be processes"
* Being accountable for capturing requirement specifications for enhancement requests for existing ITSM/ITOM tools and processes within agreed timeframes
* Leading various ITSM customer working and focus groups to influence and solicit requirements
* Directing interaction with customers - as well as on and off-shore development teams
* Identifying areas of process and tooling improvement, ensuring gaps are clearly defined and assessed, and working closely with the development teams throughout all phases
* Coordinating user acceptance testing with key project stakeholders to ensure deliverables align to requirements
* Working closely with BA's in other ITSM streams and taking an active role in customer and stakeholder engagement sessions
* Taking respective ownership throughout the project lifecycle as required

Contract (6 months) - ServiceNow Lead Developer - London - up to £700 per day

I'm currently looking for a ServiceNow Lead Developer on a contract basis for a consultancy who are looking to launch their ServiceNow offering. You will be the sole ServiceNow Developer so will need to be hands on with ServiceNow but also have experience managing people for when the team expands. You must have some experience in the banking/finance industry as this will be essential for this role.

Responsibilities:

* Hands on development within ServiceNow
* Training associate developers to be able up to use ServiceNow to a good level
* Putting in a best practice approach to development and testing for junior team members to follow
* Managing client relationships

Experience:

* 5+ years experience working on the ServiceNow platform
* Experience working with banking/financial clients
* Experience leading a team
* Experience working as a sole developer on a ServiceNow Platform
* Experience managing clients and internal stakeholders

ServiceNow System Administrator- Full-Time Role

I am currently partnered with a global retailer who are on the lookout for a ServiceNow Administrator to join the team, this is an exciting opportunity for someone who wants to gain a wider exposure to the ServiceNow platform.

This would be well suited to someone that wants to contribute to the technical roadmap and become a key figure in the organisation's implementation of ServiceNow.

Location: Blackburn, UK - (Once a week in Blackburn HQ)
Salary: £45,000 - £55,000 + per annum - DOE

If you want to find out more information, please reach out on d.landi-scarpato@nelsonfrank.com or on 02038266694.

NEW OPPORTUNITY - Global Retailer

ServiceNow System Administrator- Full-Time Role

I am currently partnered with a global retailer who are on the lookout for a ServiceNow Administrator to join the team, this is an exciting opportunity for someone who wants to gain a wider exposure to the ServiceNow platform.

This would be well suited to someone that wants to contribute to the technical road-map and become a key figure in the organisation's implementation of ServiceNow.

Location: Blackburn, UK - (Once a week in Blackburn HQ)
Salary: £45,000 - £55,000 + per annum - DOE

If you would like to find out more information about this role please reach out on d.landi-scarpato@nelsonfrank.com or on 02038266694.

(Candidates must be based in the UK and the role does not permit sponsorship)

ServiceNow Technical Platform Lead - London - up to £100,000

I'm currently working with a global shipping company who are looking to expand their ServiceNow team. They're looking for somebody to come in to lead the ServiceNow Platform.

What You'll be Doing:

* Ensure the continual service improvement backlog is constantly groomed to show the priority of tasks against the value they bring
* Ensure that there is a reliable mechanism and process to allow for the configuration/customisation of the ServiceNow system, including creating workflows, UI, client scripts, business rules and asset discovery
* Utilise scripting tools and ServiceNow functionality to create automate tasks within ServiceNow
* Ensure active integration's with existing tooling, such as SNOW, Finesse and SAP Success Factors are monitored and improved upon to develop the most concise picture of our assets, support picture and colleagues
* Responsibility for the management, integration to and content of the CMDB utilising ServiceNow discovery and ACC-V
* Knowledge management, utilisation, and measurement
* Provision of Technical and Service report writing and dashboard creation for team leads to drive down Incidents and see visible trends
* Perform integration's and process automation using ServiceNow capabilities, ensuring that ServiceNow remains the focus point and linking tool to other departments backlogs, and tooling to allow for smooth integration and collaboration

Key Skills and Experience:

* 4+ years development experience within ServiceNow, administrating, designing, developing, and delivering on the platform
* Ability to multitask effectively during busy times and remain calm during stressful situations
* Demonstrable expert knowledge and skills to create capabilities to drive self-service and automation. (Service Portal, Orchestration, Integration Hub)
* ServiceNow implementation and development experience in ITSM modules (Incident, Problem, Change, Service Catalogue/ Request Fulfilment, CMDB & Asset/Procurement)
* Strong Asset Management experience to drive governance, audit, and expenditure forecasts
* Designing and developing custom applications

Preferred Knowledge:

* ServiceNow Administrator Certified
* Certified Implementation Specialist
* Delivered 3+ Projects on the ServiceNow platform
* Experience as a technical resource working on the development of ServiceNow solutions (essential)
* Good working knowledge of ITIL/ ITSM Frameworks
* Experience with any of the following ITSM, CSM, ITOM, SPM, and Integration Hub Experience
* Experience in implementing ServiceNow Self-Service Portals
* Strong knowledge of utilising Flow Designer and Integration Hub to execute spokes and Powershell scripts over the MID Server to drive automation
* Ability to understand business requirements and convert them into solution designs
* Understanding and experience of implementing ServiceNow best practices