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We have a Technical Consultant - ITSM/ServiceNow role where you will need to have both a high level of system admin experience and a depth of knowledge of ITIL service management processes and functions. You will also take pride as you possess a high level of customer service skills required for this role!



What you'll work on

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Proactive engagement and communication with key project stakeholders. Coaching and mentoring junior ITSM staff
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Identifying, clarifying, defining and documenting business requirement specifications.
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Maintaining current version knowledge of ServiceNow Platform features and functionality.
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Participating in software development sprints using the Agile SCRUM Method.
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Implementation, administration and support of ServiceNow
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Configuring ServiceNow applications, workflows, reports, dashboards and portals
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Configuring APIs, connectors, web service applications, data transformation and MID servers
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Participating in system go-live activities and early life support
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Identifying, documenting, and communicating "Lessons Learned" during all engagements



About your experience and skills

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ITIL V3 or V4 foundation or a proven comprehension of the principles and practices in ITIL and their application in a day-to-day IT environment.
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Technical root cause analysis experiences within incident and problem management.
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Continuous improvement in business and system processes and accompanying documentation and/or training artefacts.
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ServiceNow (CSA, ITSM Implementer)



Desired experience and/or exposure in the following:

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Participating in IT emergency event situations (Major Incidents)
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Linux OS scripting and general knowledge
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Prince2
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Agile methodologies

The Technical Consultant position is based in Canberra and is an Onsite role.



Candidates must be Australian Citizens and have current NV1 clearance minimum to be considered. This role will require you to obtain and maintain an Australian Government NV2 security clearance.

Elevate Your Career as a ServiceNow Technical Consultant/Developer!

If you're passionate about turning business needs into seamless solutions and have a knack for innovation, we invite you to apply for the Senior ServiceNow Developer role.

*Must hold security clearances (Baseline, NV1 or NV2)

Why Choose Us:

At our clients companies, innovation thrives and excellence is our norm. As a ServiceNow Technical Consultant, you'll be at the forefront of shaping our Enterprise Service Management landscape. Here's what awaits you:

Your Impact:

* Innovative Solutions: Shape cutting-edge ServiceNow solutions to redefine Enterprise Service Management.
* Guided Implementation: Lead the design and implementation of customized ServiceNow modules.
* Architectural Brilliance: Create robust system architecture, data models, and integration points.
* Technical Mastery: Develop and maintain clear technical artifacts for seamless execution.
* Leadership Opportunity: Guide your team in coding standards, best practices, and deployment strategies.
* Collaborative Success: Collaborate closely with stakeholders for aligned and effective solutions.
* Continuous Growth: Identify enhancements and optimise ServiceNow functionalities.
* Security Assurance: Ensure compliance with robust security standards.

Your Skills:

* ServiceNow Expertise: Proficiency in forms, work flows, and customisation's.
* Effective Communicator: Navigate technical matters with clarity and confidence.
* Data Integration: Understand data dependencies and interfaces within ServiceNow.
* Module Proficiency: Familiarity with ServiceNow ITSM, ITOM + other modules is a plus.
* Solution Track Record: Proven ability in analysing and documenting ServiceNow solutions.

If you're on the hunt for a new role, or know someone in your network suitable, please do reach out:

Phone: +61 3 8592 0584 (ext 0584)
Email: r.jacob@nelsonfrank.com