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Nelson Frank is working with an Elite partner in Brisbane who are looking for a ServiceNow Solution Consultant to join the team.

What's on offer:

* Flexible working arrangements available
* Valuable training offered across the business, including full access to our Learning & Development platform.
* A work culture that puts emphasis on connectivity, professional development and growth, offering dedicated Professional Development Leave day for all staff
* A workplace focused on employee well being, with an Employee Assistance Program which offers confidential support to all staff- via the AccessEAP platform and dedicated People Experience team
* Ability to work with the latest, cutting-edge technologies across many comprehensive areas and solutions
* Working alongside highly experienced professionals willing to share their knowledge

Tasks and Responsibilities:

* Driving the continuous improvements of implementation methodology and service offerings
* Mentoring and coaching other consultants within the team
* Acting as the SME point of escalation for project related matters
* Ensuring project design, quality and repeat-ability documentation and processes are available, accessible and understood by the team
* Providing well-conceived, clearly articulated and pragmatic solutions and recommendations to complex business problems
* Understanding the client's vision and how ServiceNow contributes to their digital transformation journey
* Supporting Sales and Presales activities through opportunity identification and qualification, building proof of concepts and presenting demonstrations to customers
* Providing high quality expertise to gain trust from the client as the go-to advisor
* Presenting solutions to stakeholders at all seniority levels
* Delivering successful outcomes in client engagements, ensuring an excellent reputation for delivery and ensuring high customer satisfaction ratings
* Cultivating strong relationships with ServiceNow solution consultants, account executives and other relevant ServiceNow representatives
* Conducting customer facing workshops with business stakeholders and subject matter experts
* Developing solutions for one or more complex portfolios/domains to ensure effective solutions are designed in accordance with business value priorities
* Engage in project meetings and performing tasks including project implementation planning, identifying project risks/issues and provide estimates as required to support the project manager
* Review project deliverables to ensure high quality standards and customer requirements are met
* Providing ServiceNow platform insight and forward-thinking on ServiceNow upgrades, new releases, future ServiceNow road-map

Essential Skills and Experience:

* Relevant tertiary degree, and/or recognised industry qualifications and experience
* Minimum of 5 year's commercial experience in a software discipline;
* Experience with web-based technologies such as HTML, JavaScript, Web Services, XML, API's, Databases, Security and System Integrations
* Proven consulting skills including analysis, design, project management and organisational change management skills
* Demonstrated ServiceNow experience and certifications (Certified System Administrator and a Certified Implementation Specialist certifications)
* Excellent stakeholder engagement skills in building and maintaining relationships
* Ability to capture customer requirements, translate into effective ServiceNow designs and form build/configuration activities
* Exceptional interpersonal skills, verbal communication and written communication
* Comprehensive experience in Agile techniques
* Ability to manage sensitive information and maintain a high degree of confidentiality, with acute attention to detail
* Adaptable ability to meet deadlines and deliver to changing priorities
* Ability to lead a customer engagement from start to finish, acting as a subject matter expert within your field
* Expertise in data/workflow modelling skills to a level of multi-level swim-lane process models or BPMN
* Ability to complete work within the ServiceNow platform including configuration of modules, reporting, workflow, self-service portal, systems integration and data transforms



Preferred/Highly Desirable Skills and Experience:

* Knowledge of service management frameworks (e.g. ITIL or SIAM)
* Technical skills in web based technologies (HTML, CSS, JavaScript, XML/JSON, REST/SOAP Web Services)
* Experience working in a structured environment with an understanding of the principles of project management methodologies such as AGILE (Scrum) and WaterFall (Prince/PMBOK)
* Experience with data flow and data modelling tools





Please don't hesitate to reach out on Ph: (03) 8592 0524 E: j.hawthorn@nelsonfrank.com

Are you a talented ServiceNow Technical Consultant looking for an amazing career opportunity? Nelson Frank, in collaboration with some of ServiceNow's largest Elite partners, is seeking skilled individuals like you to join our dynamic team. With our clients experiencing rapid growth, this is your chance to work with Australia's leading ServiceNow customers and make a significant impact.

What's in it for you?

1

Work with Prestigious Clients: Join a company that partners with some of Australia's biggest ServiceNow customers, giving you exposure to high-profile projects and invaluable industry experience.
2

Career Advancement: We believe in fostering talent and providing structured internal career advancement opportunities. At Nelson Frank, you can take your career to new heights and unleash your full potential.
3

Excellent Progression Path: Our commitment to your growth extends beyond just your current role. We offer a clear and defined career progression path, enabling you to chart your professional journey with confidence.
4

Industry-Leading Training and Support: We understand the importance of continuous learning and development. As a ServiceNow Technical Consultant at Nelson Frank, you'll have access to top-notch training programs to enhance your skills and stay ahead of the curve.

Basic Requirements:

*

Strong ServiceNow Experience: We're looking for candidates with a proven track record of successful ServiceNow implementations across multiple projects. Showcase your expertise in delivering exceptional results.
*

JavaScript Knowledge: A solid understanding of JavaScript is essential to excel in this role. Your ability to leverage this programming language will be critical in developing innovative solutions for our clients.
*

Exceptional Communication Skills: Effective communication, both written and verbal, is vital. As a consultant, you'll be interacting with diverse stakeholders, so strong interpersonal skills are a must.

Professional Qualifications and Education Requirements:

*

Extensive ServiceNow Project Experience: Your experience in working on ServiceNow projects will be highly valued. Demonstrate your deep understanding of IT Service Management (ITSM) in a ServiceNow environment.
*

ITSM Experience: Familiarity with IT Service Management processes and practices within ServiceNow is a must. Your expertise in IT Operations Management (ITOM), Human Resources Service Delivery (HRSD), and Governance, Risk, and Compliance (GRC) will set you apart.
*

Integration Project Experience: Previous involvement in integration projects will be advantageous, showcasing your ability to seamlessly integrate ServiceNow with other systems and platforms.
*

Professional Communication and Problem-Solving Skills: Strong communication skills, combined with excellent problem-solving abilities, will enable you to address complex challenges and deliver innovative solutions. Attention to detail is crucial to ensure the accuracy and effectiveness of your work.

Take the Next Step:

If you are ready to take your ServiceNow consulting career to new heights, We are a part of the Frank Recruitment Group, specializing in sourcing and placing top-notch IT candidates worldwide.

Send your CV to R.jacob@nelsonfrank.com or give us a call at +61 3 8592 0584 to explore this exciting opportunity further.

Nelson Frank is working with an Elite partner in Brisbane who are looking for a ServiceNow Solution Consultant to join the team.

What's on offer:

* Flexible working arrangements available
* Valuable training offered across the business, including full access to our Learning & Development platform.
* A work culture that puts emphasis on connectivity, professional development and growth, offering dedicated Professional Development Leave day for all staff
* A workplace focused on employee well being, with an Employee Assistance Program which offers confidential support to all staff- via the AccessEAP platform and dedicated People Experience team
* Ability to work with the latest, cutting-edge technologies across many comprehensive areas and solutions
* Working alongside highly experienced professionals willing to share their knowledge

Tasks and Responsibilities:

* Driving the continuous improvements of Nexon's implementation methodology and service offerings
* Mentoring and coaching other consultants within the team
* Acting as the SME point of escalation for project related matters
* Ensuring project design, quality and repeat-ability documentation and processes are available, accessible and understood by the team
* Providing well-conceived, clearly articulated and pragmatic solutions and recommendations to complex business problems
* Understanding the client's vision and how ServiceNow contributes to their digital transformation journey
* Supporting Sales and Presales activities through opportunity identification and qualification, building proof of concepts and presenting demonstrations to customers
* Providing high quality expertise to gain trust from the client as the go-to advisor
* Presenting solutions to stakeholders at all seniority levels
* Delivering successful outcomes in client engagements, ensuring an excellent reputation for delivery and ensuring high customer satisfaction ratings
* Cultivating strong relationships with ServiceNow solution consultants, account executives and other relevant ServiceNow representatives
* Conducting customer facing workshops with business stakeholders and subject matter experts
* Developing solutions for one or more complex portfolios/domains to ensure effective solutions are designed in accordance with business value priorities
* Engage in project meetings and performing tasks including project implementation planning, identifying project risks/issues and provide estimates as required to support the project manager
* Review project deliverables to ensure high quality standards and customer requirements are met
* Providing ServiceNow platform insight and forward-thinking on ServiceNow upgrades, new releases, future ServiceNow road-map

Essential Skills and Experience:

* Relevant tertiary degree, and/or recognised industry qualifications and experience
* Minimum of 5 year's commercial experience in a software discipline;
* Experience with web-based technologies such as HTML, JavaScript, Web Services, XML, API's, Databases, Security and System Integrations
* Proven consulting skills including analysis, design, project management and organisational change management skills
* Demonstrated ServiceNow experience and certifications (Certified System Administrator and a Certified Implementation Specialist certifications)
* Excellent stakeholder engagement skills in building and maintaining relationships
* Ability to capture customer requirements, translate into effective ServiceNow designs and form build/configuration activities
* Exceptional interpersonal skills, verbal communication and written communication
* Comprehensive experience in Agile techniques
* Ability to manage sensitive information and maintain a high degree of confidentiality, with acute attention to detail
* Adaptable ability to meet deadlines and deliver to changing priorities
* Ability to lead a customer engagement from start to finish, acting as a subject matter expert within your field
* Expertise in data/workflow modelling skills to a level of multi-level swim-lane process models or BPMN
* Ability to complete work within the ServiceNow platform including configuration of modules, reporting, workflow, self-service portal, systems integration and data transforms



Preferred/Highly Desirable Skills and Experience:

* Knowledge of service management frameworks (e.g. ITIL or SIAM)
* Technical skills in web based technologies (HTML, CSS, JavaScript, XML/JSON, REST/SOAP Web Services)
* Experience working in a structured environment with an understanding of the principles of project management methodologies such as AGILE (Scrum) and WaterFall (Prince/PMBOK)
* Experience with data flow and data modelling tools





Please don't hesitate to reach out on Ph: (03) 8592 0524 E: j.hawthorn@nelsonfrank.com