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ServiceNow Senior Admin / Consultant

📍 Canberra or Melbourne

🔐 NV1 Clearance Required

The Opportunity

We're partnering with a leading organisation to secure a Senior ServiceNow Admin/Consultant to join a high-performing platform team. Reporting into the Product Owner, you'll play a key role in enhancing and optimising the ServiceNow platform within a managed services environment.

This is a great opportunity to drive continuous improvement, deliver scalable solutions, and help maximise the value of an enterprise-wide ServiceNow investment.

Key Responsibilities

Design, configure, and maintain ServiceNow solutions, including workflows and integrations
Leverage out-of-the-box capabilities to deliver secure, high-performing outcomes
Champion best practices across development, releases, and platform maintenance
Collaborate with stakeholders to gather requirements and deliver business value
Support automation, integrations, and continuous improvement initiatives
Contribute to platform operations, reporting, and mentoring junior team members

About You

Proven experience across ServiceNow
Strong ITSM knowledge and hands-on platform experience
Experience with integrations and platform design
Comfortable working in agile environments with strong stakeholder engagement
Proactive, solutions-focused, and confident owning end-to-end delivery
ServiceNow certifications and ITIL highly regarded

Nelson Frank is partnering with a specialist technology consultancy delivering enterprise-scale ServiceNow programs within complex and highly regulated environments.

We are looking for an experienced ServiceNow Developer to support the delivery of platform enhancements and module implementations across a range of enterprise workflow solutions.

This is a hands-on contract role suited to someone who enjoys technical delivery, platform configuration, integrations, and working closely with technical and project stakeholders in fast-moving environments.



Key Responsibilities

* Configure and customise ServiceNow platform functionality across enterprise workflow modules
* Develop platform components including workflows, scripts, forms, access controls, automations and user experiences
* Build and support integrations with external platforms and APIs
* Translate technical requirements and user stories into working platform solutions
* Collaborate with architects, testers and project stakeholders throughout delivery cycles
* Contribute to release activities, testing support and defect resolution
* Maintain technical documentation and configuration records
* Identify and escalate technical risks, design considerations and implementation challenges early

Skills & Experience

* Hands-on ServiceNow development experience within enterprise environments.
* Experience delivering solutions across modules such as HRSD, CSM, SPM, PSDS, IRM
* Strong scripting and platform customisation capability using JavaScript-based development approaches
* Experience developing:

* Automated workflows
* UI configurations
* Security and access controls
* Notifications and reporting
* Portals, workspaces or employee/customer experiences

* Experience integrating ServiceNow with external systems and APIs

Desirable Experience

* ServiceNow certifications (CSA, CAD or module-specific certifications)
* Experience delivering within government or highly regulated environments
* Exposure to DevOps, CI/CD or automated testing practices
* Experience supporting deployment and release activities

Requirements

* Baseline Security Clearance, or above

Contact:

Neros Gorges
n.gorges@nelsonfrank.com

#SCR-neros-gorges