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For Permanent and Contract in Canada

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    ITAM Architect

    Canada, Ontario, Toronto

    • Negotiable
    • Architect Role
    • Seniority: Senior

    Job description

    How will I make an impact?

    * Responsible for the design, development, configuration and implementation of Software Asset Management Pro, Hardware Asset Management, Hardware Asset Management Pro, Contract Management and Procurement
    * Integrate with Software publishers to support Software Asset Management (Publisher packs, SaaS applications and custom integrations if needed)
    * Integrate with 3rd Party Hardware Asset Applications (SCCM, Tanium, etc.) and Procurement or Contract Management Applications (SAP, Ariba, etc.)

    * Responsible for demoing ITAM features and functionality to clients

    * Provide mentorship, leadership, and project oversight to the ITAM practice

    * Responsible for internal artifacts and deliverables to ensure they meet solution requirements
    * Work directly with the client's product owners, scrum masters, and solution architects, which includes presenting the design and development work to the broader project team.
    * Work closely with the development teams, participate and lead design and architecture reviews
    * Building integrations utilizing infrastructure platform APIs via SOAP and/or REST APIs
    * Sign off on technical specifications and documents, architecture diagrams, system documentation and manuals.

    * Sign off on update set promotion to production

    * Participate in pre-sales activities related to ITAM practice, including project sizing and scoping

    What I bring to the role?

    * Bachelor's or Master's degree in an IT related discipline, OR minimum seven (7) years of equivalent/relevant job experience
    * Lead developer/ technical architect with 5+ years of experience both consulting and with ITAM on ServiceNow
    * Experience with Normalization Data Services configuration
    * Experience with Software Asset Management Lifecycle
    * Experience with Hardware Asset Management Lifecycle
    * Experience with Procurement and Contract Management
    * Understanding of the Identification and Reconciliation engine and impacts to Asset Management
    * Understanding of platform security and integration best practices
    * Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping
    * Understanding of the ServiceNow CMDB class hierarchy, including how it relates to Asset and Configuration Management
    * Experience with JavaScript, Angular, HTML/CSS & Jelly
    * Fundamental knowledge of Common Services Data Model (CSDM)
    * Experience with additional product line(s) on the ServiceNow platform (one or more of ITSM, ITBM, and/or ITOM).
    * A positive promotor of work culture and a "can do" attitude
    * Willingness to learn and grow
    * Willingness to travel (up to 15%) and be comfortable in changing office environments
    * Preferred certifications: ServiceNow CIS-SAM, ServiceNow CIS-HAM
    * Fluency in French a strong benefit