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    ServiceNow CSM Techno-functional Consultant - Canada

    Canada, Quebec, Montréal

    • CA$100,000 to CA$125,000 CAD
    • Consultant Role
    • Seniority: Junior

    Job description

    What will your typical day look like?

    As a Consultant or Senior Consultant within our ServiceNow Customer technology team, you will work directly with the delivery team and external stakeholders to bring together all of the client's current business requirements and processes. You will work with the delivery team in developing a solution to meet the customer's needs while improving their current situation. You will use your knowledge to participate and support process improvement initiatives.

    About the team:

    They are helping enterprises reduce the experience gap between the consumer grade experiences they have at home and the ones they have at work. They team has over 300 dedicated, highly certified team members who are serving some of the most iconic Canadian and Global brands to imagine, deliver and run great customer experiences.



    Enough about us, let's talk about you

    You are someone with:

    * Bachelor's degree, and a consulting or business analyst experience
    * 3-5 years of experience as a business analyst, management of requirements and delivery of projects as a Project/Program Manager with ServiceNow or other SAAS solutions.
    * Established background in carrying out the functional analysis of a project from beginning to completion,
    * Experience with ServiceNow or other SAAS design and architecture
    * Proven ability with Customer operations technology including, but not limited to; Customer Operations, Customer Portal, Customer Experience
    * Experience in implementing ServiceNow projects or similar tools (CSM required)

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    Senior ServiceNow Developer

    Canada, Ontario, Toronto

    • CA$130,000 to CA$160,000 CAD
    • Developer Role
    • Seniority: Senior

    Job description

    Job Description



    How will I make an impact?



    * Lead the implementation of SAM Pro, HAM, Contract, Discovery, Service Mapping, and/or APM projects as well as be the primary technical resource for the related requirements on the ServiceNow platform
    * Responsible for the design, development, configuration and implementation of ServiceNow platform
    * Responsible for demoing ServiceNow features and functionality to clients
    * Provide mentorship, leadership, and project oversight to the ServiceNow practice
    * Responsible for internal artifacts and deliverables to ensure they meet solution requirements
    * Work directly with the client's product owners, scrum masters, and solution architects, which includes presenting the design and development work to the broader project team
    * Work closely with the development teams, participate and lead design and architecture reviews
    * Building integrations utilizing infrastructure platform APIs via SOAP and/or REST APIs
    * Sign off on technical specifications and documents, architecture diagrams, system documentation and manuals
    * Sign off on update set promotion to production
    * Participate in pre-sales activities including project sizing and scoping





    What I bring to the role?



    * Bachelor's or Master's degree in an IT related discipline, OR minimum seven (7) years of equivalent/relevant job experience
    * Lead developer/ technical architect with 5+ years of experience both consulting and with ServiceNow
    * Understanding of platform security and integration best practices
    * Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping
    * Understanding of the ServiceNow CMDB class hierarchy, including how it relates to Asset and Configuration Management
    * Experience with JavaScript, Angular, HTML/CSS & Jelly
    * Fundamental knowledge of Common Services Data Model (CSDM)
    * Experience with product line(s) on the ServiceNow platform (one or more of ITAM, ITOM, ITSM, SPM, &/or SecOps)
    * A positive promotor of work culture and a "can do" attitude
    * Willingness to learn and grow
    * Willingness to travel (up to 15%) and be comfortable in changing office environments
    * Preferred certifications: ServiceNow CIS-SAM, CIS-HAM, CIS-Discovery, CIS-Service Mapping, CIS-SIR, CIS-VR
    * Fluency in French a strong benefit

    new

    ServiceNow CSM Techno-functional Consultant - Canada

    Canada, Ontario, Toronto

    • CA$100,000 to CA$125,000 CAD
    • Consultant Role
    • Seniority: Junior

    Job description

    What will your typical day look like?

    As a Consultant or Senior Consultant within our ServiceNow Customer technology team, you will work directly with the delivery team and external stakeholders to bring together all of the client's current business requirements and processes. You will work with the delivery team in developing a solution to meet the customer's needs while improving their current situation. You will use your knowledge to participate and support process improvement initiatives.

    About the team:

    They are helping enterprises reduce the experience gap between the consumer grade experiences they have at home and the ones they have at work. They team has over 300 dedicated, highly certified team members who are serving some of the most iconic Canadian and Global brands to imagine, deliver and run great customer experiences.



    Enough about us, let's talk about you

    You are someone with:

    * Bachelor's degree, and a consulting or business analyst experience
    * 3-5 years of experience as a business analyst, management of requirements and delivery of projects as a Project/Program Manager with ServiceNow or other SAAS solutions.
    * Established background in carrying out the functional analysis of a project from beginning to completion,
    * Experience with ServiceNow or other SAAS design and architecture
    * Proven ability with Customer operations technology including, but not limited to; Customer Operations, Customer Portal, Customer Experience
    * Experience in implementing ServiceNow projects or similar tools (CSM required)