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For Permanent and Contract

    Ref: 44112223_1650639489

    ServiceNow Architect

    USA, Illinois, Chicago

    • Up to 200000 USD
    • Architect Role
    • Seniority: Senior

    Job description

    The role would be for Design and Architect Service-now ITSM application. The Architect will work very closely with ITSM Process Architect, customer personnel, Business Analyst(s), IT Architect, IT support teams and other technical teams to ensure that business needs around implementation of ServiceNow Platform are in a controlled and predictive manner.

    The general scope of the work for this position is as follows:
    * Understands technical and functional design requirements for ServiceNow
    * Provide High Level Design and technical solutions for ServiceNow implementation
    * Architect Integrations with ServiceNow using LDAP, Trusted Sources for SSO, Mid server, web-services, email and other relevant technologies
    * Experience with Domain separated experience setup and configuration.
    * Design and Architect ServiceNow CMDB and Discovery Jobs
    * Design and Architect Automation workflows using ServiceNow IntegrationHub and spokes
    * Should have designed and developed Integrations of Servicenow with 3rd party tools and Monitoring tools.
    * Should have experience with DevOps tools integration and automation trigger capability
    * Understands the workflow engines
    * Create prototypes for client engagements
    * Identifies system deficiencies and recommends solutions
    * Understands the necessity of and contributes to coding standards
    * Conduct periodic reviews with teams. Weekly and monthly status reports to higher management.
    * Participate in business meetings with various stake holders.
    * Take corrective actions based on the customer satisfaction surveys.
    * Drive service improvement programs.
    * Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
    * At least 8+ years of experience in Design and Implementation of ServiceNow
    * The candidate should be trained in ITILv3 foundation certified

    Nelson Frank International is the global leader in ServiceNow recruitment, our clients consist of both ServiceNow partners and End users throughout the U.S. I understand the need for discretion and would welcome the opportunity to speak to any ServiceNow candidates that are considering new career opportunities either now or in the future. Confidentiality is of course guaranteed.

    If you or anyone you know is interested in this position, or any other ServiceNow opportunities. Please email me at m.santangelo@nelsonfrank.com or give me a call at (813) 419-6280.

    Ref: BAB-17-04-22_1650192067

    ServiceNow Developer/Consultant/Architect - Denmark

    Denmark, Copenhagen Municipality, Copenhagen

    • 40000 to 80000 DKK
    • Consultant Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    I am working with a few ServiceNow partners and customers who are looking to continue their growth with ServiceNow Developers, Consultants & Architects! *Must be based in Denmark*

    Role & Responsibilities

    ServiceNow Developer/Technical Consultant:

    * Work closely with the Business Analyst to understand and develop the technical solution as detailed in user stories
    * Providing expertise on all technical questions related to the development of ServiceNow
    * Understand the large-scale thinking and approach needed for the success of the project

    ServiceNow Architect:

    * Development of digital solutions for our customers based on ServiceNow
    * Advice to customers in the ServiceNow modules
    * Analysis of customer requirements
    * Creation of user stories based on customer requirements
    * Creation of process documentation
    * Conduct customer workshops and training
    * Support and participation in pre-sales and customer workshops

    Skills & Qualifications

    * Minimum 2 years ServiceNow development experience
    * ServiceNow implementation experience
    * Understanding of project life-cycle along with Agile/Scrum working styles
    * High level Javascript experience
    * ITOM, HR, CSM, Custom Apps experience highly desired

    If you're interested in a ServiceNow Developer, Technical Consultant or Architect role and want to discuss this exciting opportunity further, please call Ben Austin-Blows on +44 (0) 2038266701. Alternatively, click apply or find me on LinkedIn.

    Ref: 53263534333323_1651154027

    ServiceNow CMDB Analyst (Contract - Inside IR35)

    England, London, City of London

    • 550 to 650 GBP
    • Business / Systems Analyst Role
    • Skills: ServiceNow ITIL ITSM ESM Data CMDB
    • Seniority: Senior

    Job description

    I am currently recruiting for a ServiceNow CMDB Analyst for an award winning e-commerce giant who are going through a period of transformational change and aggressive growth.

    Rate: £550-650 P/D (DOE)
    Location: Full-Remote
    IR35: Inside

    My client are currently looking for a CMDB Analyst who will be responsible for identifying and documenting the data items required in ServiceNow to satisfy the business requirements.

    Responsibilities:

    * Identifying the golden source of all required data items (including Foundation data) that are required for ServiceNow, document in the data design document, and ensure the data is available for the ServiceNow implementer.
    * Identifying and supporting necessary proof of concepts to validate the identified data sources are readily available to support ServiceNow data requirements.
    * Work with the Integration team to identify licence and config/development work necessary to support ServiceNow and support the project manager to raise required work orders and change requests.
    * Where data needs to be imported manually, ensure the data is cleaned and formatted correctly for importing into ServiceNow.
    * Where data is provided via integration's, ensure the data is mapped, cleaned, complete and formatted correctly for importing into ServiceNow.

    If you want to find out more information please reach out on d.landi-scarpato@nelsonfrank.com or on 02038266694.