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Role Overview-



We are seeking a Certified ServiceNow Developer to support a client expand and mature their ServiceNow platform. The organisation is currently enhancing its ServiceNow capabilities by rolling out additional modules, automating business processes, and implementing a structured CMDB aligned with CSDM best practices.



As part of this transformation, the client is establishing a ServiceNow Center to provide governance, scalability, and long-term platform success. This role will play a key part in shaping the ServiceNow roadmap and leading complex implementations, including modules such as Security Operations (SecOps) and Demand & Project Management.



Key Responsibilities-



* Act as a ServiceNow technical authority within the CoE, ensuring best practices and architectural consistency
* Lead and contribute to ServiceNow projects from analysis through delivery
* Design and implement process automation across IT and business workflows
* Define, implement, and govern CMDB and CSDM models
* Translate strategic objectives into actionable plans and measurable outcomes
* Support the rollout of new ServiceNow modules and platform enhancements
* Maintain high-quality documentation for processes, solutions, and configurations



Required Skills & Experience-



* Certified ServiceNow Admin (mandatory)
* Professionally Dutch Speaking
* Strong hands-on technical experience with the ServiceNow platform
* Expertise in CMDB implementation and CSDM
* Experience delivering large-scale or enterprise ServiceNow implementations
* Strong understanding of process design and automation
* Excellent project planning and organisational skills
* Ability to communicate complex technical concepts to both technical and non-technical stakeholders.



Please apply with a relevant CV to be contacted!

ServiceNow Developer / Platform Specialist (m/f/d)
Locations: Hamburg, Düsseldorf, Munich or Frankfurt

An international organisation is looking for a skilled ServiceNow Developer / Platform Specialist to join its Global IT Service team.

This is a great chance to join a growing IT practice and shape the use of the ServiceNow platform across the business.

Key Responsibilities

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Design, develop and enhance scalable, secure ServiceNow solutions
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Manage the full development lifecycle (build, test, release, documentation)
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Develop automations and integrations with external platforms
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Support, configure and maintain ServiceNow instances
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Coordinate external service providers on complex initiatives
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Deliver upgrades, updates and ongoing platform improvements
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Advise stakeholders on best practice platform usage

Your Profile

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Several years' experience in ServiceNow development or platform specialism
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Strong knowledge of JavaScript, Flow Designer, Service Portal and IntegrationHub
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Experience with API integrations and workflow automation (e.g. Power Automate)
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Good understanding of ITIL processes and ITSM best practices
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Confident working with cross-functional teams and external partners

Please reach out to apply and find out more!

Elevate your career as a Senior Manager in ServiceNow HRSD Strategy and make a meaningful impact in HR service delivery.

This permanent, hybrid role offers an exciting opportunity to collaborate with cross-functional teams while leveraging your expertise in ServiceNow and HRSD. You will play a critical role in shaping HR service strategy and enhancing employee experiences through innovative solutions.

Key responsibilities and skills required include:

- Proven experience with ServiceNow and SNow HRSD implementations.
- Strong background in IT management and service delivery!
- Ability to manage projects and programs effectively, ensuring on-time delivery and stakeholder satisfaction.
- Excellent collaboration and communication skills to engage with diverse teams.
- Strategic thinking with a focus on continuous improvement and innovation in HR services.

We encourage candidates who are ready to drive transformative change in HR service management to apply for this role. In addition to fostering a culture of inclusivity, we offer core benefits such as medical insurance and a dental plan. This opportunity is perfect for those seeking to advance their career in a supportive environment that values diverse perspectives.

Nelson Frank is partnering with a specialist technology consultancy delivering enterprise-scale ServiceNow programs within complex and highly regulated environments.

We are looking for an experienced ServiceNow Developer to support the delivery of platform enhancements and module implementations across a range of enterprise workflow solutions.

This is a hands-on contract role suited to someone who enjoys technical delivery, platform configuration, integrations, and working closely with technical and project stakeholders in fast-moving environments.



Key Responsibilities

* Configure and customise ServiceNow platform functionality across enterprise workflow modules
* Develop platform components including workflows, scripts, forms, access controls, automations and user experiences
* Build and support integrations with external platforms and APIs
* Translate technical requirements and user stories into working platform solutions
* Collaborate with architects, testers and project stakeholders throughout delivery cycles
* Contribute to release activities, testing support and defect resolution
* Maintain technical documentation and configuration records
* Identify and escalate technical risks, design considerations and implementation challenges early

Skills & Experience

* Hands-on ServiceNow development experience within enterprise environments.
* Experience delivering solutions across modules such as HRSD, CSM, SPM, PSDS, IRM
* Strong scripting and platform customisation capability using JavaScript-based development approaches
* Experience developing:

* Automated workflows
* UI configurations
* Security and access controls
* Notifications and reporting
* Portals, workspaces or employee/customer experiences

* Experience integrating ServiceNow with external systems and APIs

Desirable Experience

* ServiceNow certifications (CSA, CAD or module-specific certifications)
* Experience delivering within government or highly regulated environments
* Exposure to DevOps, CI/CD or automated testing practices
* Experience supporting deployment and release activities

Requirements

* Baseline Security Clearance, or above

Contact:

Neros Gorges
n.gorges@nelsonfrank.com

#SCR-neros-gorges

Job Title: ServiceNow Architect
Location: United Kingdom (Hybrid)
Salary: Up to £115,000 + Benefits
Security Clearance: Must be eligible for UK Security Clearance

Overview
A leading UK consultancy is looking for an experienced ServiceNow Architect to join its expanding ServiceNow practice. This role offers the opportunity to lead the architecture and delivery of complex ServiceNow solutions across major digital transformation programmes for both public and private sector clients.

The successful candidate will play a key role in shaping enterprise-scale ServiceNow implementations, with exposure to multiple platform modules including HR Service Delivery (HRSD) and other core ServiceNow capabilities.



Key Responsibilities

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Define and own the ServiceNow architecture across client engagements.
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Lead the design and implementation of scalable, secure, and high-performing ServiceNow solutions.
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Provide architectural oversight across multiple modules, including HR Service Delivery (HRSD) and other platform capabilities.
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Work closely with client stakeholders, delivery teams, and senior leadership to translate business requirements into technical architecture.
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Ensure platform design aligns with ServiceNow best practices, governance, and enterprise architecture standards.
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Provide technical leadership and mentorship to ServiceNow developers and technical teams.
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Review and approve solution designs, integrations, and custom development.
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Support pre-sales activities including solution design, estimations, and technical proposals.



Required Skills & Experience

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Extensive experience working with the ServiceNow platform in a senior technical or architectural role.
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Strong experience designing solutions across multiple ServiceNow modules (e.g., HRSD, ITSM, CSM, ITOM).
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Deep understanding of ServiceNow architecture, platform capabilities, and best practices.
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Experience designing complex integrations using REST/SOAP APIs and third-party systems.
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Strong stakeholder management and client-facing experience.
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Experience leading technical teams and guiding delivery on large-scale programmes.
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ServiceNow certifications such as Certified Technical Architect (CTA), Certified Master Architect (CMA), or equivalent are highly desirable.



What's on Offer

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Salary up to £115,000 depending on experience
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Opportunity to lead architecture on major national transformation programmes
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Access to ServiceNow certifications and advanced training
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Flexible/hybrid working environment
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Strong career progression within a rapidly growing ServiceNow practice



Please reach out to apply and find out more!

Join a dynamic team driving innovation in service management solutions. We are seeking a ServiceNow Architect to join our client's team on a permanent basis, with a remote working model available across the UK. This role is expected to start in 2026, and is ideal for an experienced Technical Architect looking to make a meaningful impact within a forward-thinking organisation.

**Key Skills Required:**

- In-depth experience with ServiceNow platform architecture and best practices.
- Proven ability to design and implement complex workflows and integrations.
- Strong understanding of IT service management (ITSM) frameworks.
- Excellent problem-solving and analytical skills.
- Strong communication and collaboration skills to work effectively with cross-functional teams.

As a part of this team, you will benefit from a comprehensive package that includes a Pension Retirement Savings Plan with contributions, childcare support, medical insurance, and a dental plan.

If you are ready to take the next step in your career and be part of an innovative and inclusive environment, we encourage you to apply for this exciting opportunity.

Unlock the potential of your consulting expertise in a rewarding remote role focused on ServiceNow solutions.

Our client is seeking a skilled Functional/ Business Consultant to deliver innovative business solutions. This is an opportunity to make a significant impact while working collaboratively with a growing team.

Key skills required:
- Proficiency in ServiceNow platform and its modules.
- Strong analytical and problem-solving abilities.
- Excellent communication skills for stakeholder engagement.
- Experience in business process analysis and improvement.
- Ability to work independently and manage multiple projects.

This position is ideal for candidates who thrive in a remote work environment and possess a passion for continuous improvement and collaboration. Your expertise will help shape the future of business operations, driving efficiency and fostering innovation.

If you are ready to take on this exciting challenge and contribute to impactful projects, we encourage you to apply for this role. Embrace the opportunity to grow and make a difference in the field of business consultancy.

Elevate your career as a Senior Manager, ServiceNow HRSD Strategy, where your expertise will drive impactful transformation in HR service delivery.

This permanent, hybrid role (4 days on site) is ideal for a strategic leader with a strong background in ServiceNow and HRSD. You will play a crucial role in optimizing service management processes and enhancing employee experiences through innovative solutions.

Key skills required:
- Extensive experience with ServiceNow and HRSD
- Proven ability in IT management and product ownership
- Strong project and program management capabilities
- In-depth knowledge of HR service delivery frameworks
- Excellent collaboration and communication skills

As a vital player in shaping the HR service strategy, you will have the opportunity to work in a supportive environment that values growth, inclusivity, and innovation. Core benefits include comprehensive medical and dental insurance.

If you are ready to make an impactful contribution and excel in a collaborative setting, we encourage you to apply for this exciting opportunity. Your expertise could make a difference in transforming HR services.

Job Title: ServiceNow Developer (HRSD)
Location: United Kingdom (Hybrid)
Salary: Up to £70,000 + Benefits
Security Clearance: Must be eligible for UK Security Clearance

Overview
A leading UK consultancy is seeking a skilled ServiceNow Developer to join its growing ServiceNow practice. This role offers the opportunity to work on large-scale digital transformation programmes for major public and private sector clients. The successful candidate will contribute to the design, development, and implementation of ServiceNow solutions, with a particular focus on HR Service Delivery (HRSD) alongside other platform modules.

Key Responsibilities

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Design, develop, and implement scalable solutions on the ServiceNow platform.
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Configure and customise HR Service Delivery (HRSD) and related ServiceNow modules.
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Build workflows, business rules, integrations, and UI components to meet client requirements.
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Collaborate with architects, business analysts, and client stakeholders to translate requirements into technical solutions.
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Develop and maintain integrations with third-party systems using APIs and web services.
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Support testing, deployment, and ongoing optimisation of ServiceNow solutions.
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Ensure development aligns with ServiceNow best practices and platform governance.
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Provide technical guidance and contribute to continuous improvement of the platform capability.

Required Skills & Experience

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Proven experience developing on the ServiceNow platform.
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Hands-on experience with HR Service Delivery (HRSD).
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Experience with additional modules such as ITSM, CSM, or ITOM.
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Strong scripting capability (JavaScript, Glide API, Flow Designer).
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Experience with integrations using REST/SOAP APIs.
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Understanding of ServiceNow data model, workflows, and platform architecture.
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Experience working within agile delivery environments.



What's on Offer

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Salary up to £70,000 depending on experience
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Opportunity to work on major national transformation programmes
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Access to ServiceNow certifications and training
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Flexible/hybrid working environment
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Strong career progression within a growing ServiceNow practice



Please apply to find out more!

UK - ServiceNow Consultants - up to £95,000 + Bonus and Benfits

I'm supporting a leading consultancy that is expanding its ServiceNow capability in the UK. We're seeking ServiceNow Implementation Consultants to join a high-performing and growing practice. HRSD experience is highly advantageous but not essential.

Role Overview

* Contribute to or lead full lifecycle ServiceNow implementations across modules such as ITSM, ITOM, HRSD, SecOps, and CSM
* Work directly with business and technical stakeholders to shape high-quality solutions
* Support the development of best-practice frameworks and platform standards
* Mentor junior colleagues (for senior-level applicants)
* Occasional travel to client sites across the UK, with full flexibility

Requirements

* Hands-on experience with the ServiceNow platform in consulting or delivery roles
* Strong understanding of platform configuration, integrations, and delivery methodologies
* Excellent communication and stakeholder engagement skills
* Relevant ServiceNow certifications (CSA, CIS, CTA, etc.) are a strong plus

What's Offered

* Highly competitive remuneration, dependent on experience and level
* Clear career progression pathways within a growing ServiceNow practice
* Flexible working arrangements
* Opportunity to deliver impactful, enterprise-scale digital transformation projects

If you're exploring your next move within the UK's ServiceNow market, I'd be happy to arrange a confidential discussion.