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For Permanent and Contract

    ServiceNow Technical Lead

    England, London, City of London

    • £60,000 to £70,000 GBP
    • Consultant Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Lead - London (monthly travel) - up to £70,000 per annum

    I'm currently working with a customer who are looking for somebody to join and manage their internal ServiceNow instance (must be technical) as well as working with their ServiceNow Partner to help them understand what they're looking to deliver.



    About the Role:

    * You will work with both ITSM and HR teams, to enhance the business and technical roadmaps, plans, patterns, process, procedures, guidelines, and implementation patterns
    * Coordinate and provide system support and expertise for our service management platform and related systems
    * Own the development of community of champions and super users among process owners within the business, including conducting training and producing training material on technical and operational procedures
    * Lead internal/external user group sessions to identify emerging requirements for the system roadmap.
    * You will ensure that our platforms are being utilised by the business as well as working with 3rd Party vendors to explore functionalities that can be utilised to improve our services
    * Working closely with project managers and business stakeholders you will be required to implement ITIL best practices.
    * Our successful candidate will have advanced knowledge in creating request forms, developing integration with external systems, implementing security, and enhancing the user interface to provide a custom look and feel.You will have strong working knowledge of ITSM components such as Change/Incident/Problem management, Asset Management, CMDB, Release Management etc



    About You:

    * 3+ years experience working with ServiceNow, while being able to configure the platform
    * You will be confident working on ServiceNow administration and development
    * You should have expertise in ITSM and HR ServiceNow applications
    * You should be a clear and confident communicator as you will be required to conduct training and lead user group sessions
    * You will also be experienced in writing customer support guides.
    * You will have excellent stakeholder management skills; you will be required to effectively manage relationships across the business.
    * Whilst not mandatory, it could be beneficial to have ITIL v3/v4 Foundation Certification
    * Whilst not mandatory, it could be beneficial to have ServiceNow System Administration Certification or ServiceNow Application Development Certification

    ServiceNow Technical Consultant - Citizens/Security Clearance

    Australia, Australian Capital Territory, Canberra

    • A$100,000 to A$160,000 AUD
    • Developer Role
    • Skills: ServiceNow/Technical Consultant/Technical Developer/Technical Architect/Developer/ServiceNow Developer/ServiceNow Consultant/ServiceNow Technical Consultant/Technical Consultant
    • Seniority: Mid-level

    Job description

    * Canberra OR Melbourne location (3 Days a week on-site, 2 days work from home)
    * Multiple positions, junior through to lead level
    * Global organisation working on projects in the federal government space.



    About the company:



    Nelson Frank in collaboration with our client who are a reputable global organisation are on the lookout for multiple ServiceNow Technical Consultants to join the team for their upcoming projects in 2024. You will need to have both a high level of system admin experience and a depth of knowledge of ITIL service management processes and functions.



    Responsibilities:

    * Proactive engagement and communication with key project stakeholders. Coaching and mentoring junior ITSM staff
    * Identifying, clarifying, defining and documenting business requirement specifications.
    * Maintaining current version knowledge of ServiceNow Platform features and functionality.
    * Participating in software development sprints using the Agile SCRUM Method.
    * Implementation, administration and support of ServiceNow
    * Configuring ServiceNow applications, workflows, reports, dashboards and portals
    * Configuring APIs, connectors, web service applications, data transformation and MID servers
    * Participating in system go-live activities and early life support
    * Identifying, documenting, and communicating "Lessons Learned" during all engagements



    Key Skills:

    * ITIL V3 or V4 foundation or a proven comprehension of the principles and practices in ITIL and their application in a day-to-day IT environment.
    * Technical root cause analysis experiences within incident and problem management.
    * Continuous improvement in business and system processes and accompanying documentation and/or training artefacts.
    * ServiceNow (CSA, ITSM Implementer)


    Applicants must be Australian Citizens to be considered for this opportunity as the role role will require you to obtain and maintain an Australian Government security clearance.

    This position is interviewing now and is available for an immediate start.
    *Please mention your VISA Status/Working Rights in your Resume*

    Neros Gorges
    (03) 8592 0507
    n.gorges@frankgroup.com
    https://www.linkedin.com/in/nerosgorges/

    ServiceNow Manager

    England, London, City of London

    • £60,000 to £70,000 GBP
    • Systems Manager Role
    • Skills: ServiceNow
    • Seniority: Senior

    Job description

    ServiceNow Manager - up to £75,000 - Remote (must be UK based)

    I'm currently looking for a ServiceNow Manager to join a ServiceNow Partner who are looking to expand their ServiceNow Practice. You will be at the forefront of delivering successful ServiceNow Managed Services to clients where your responsibilities include ensuring the seamless operation of ServiceNow environments, providing top-tier support, and implementing continuous improvements.

    Key Responsibilities:

    * Oversee changes to maintain control over on-premises ServiceNow environments.
    * Lead and manage a team of ServiceNow specialists providing managed services, support, and enhancements.
    * Collaborate with ServiceNow Partner clients to understand evolving needs, challenges, and objectives, aligning services with their business goals.
    * Supervise day-to-day operation and maintenance of ServiceNow instances, ensuring stability, performance, and security.
    * Plan and coordinate regular upgrades, patches, and enhancements to keep ServiceNow environments current.
    * Work closely with ServiceNow Partner clients to recommend and implement best practices.
    * Release Management:

    - Manage update promotions between instances and classifications.

    - Handle backlog management as development teams require environment access.

    - Ensure correct management and synchronisation of ServiceNow environments.

    - Create/update support documentation.

    * Proactively lead and empower project team members for innovative ServiceNow service delivery.
    * Communicate effectively to involve appropriate parties in achieving project goals.
    * Report activities to project sponsors, stakeholders, and management.
    * Lead the resolution of escalated incidents, issues, and service requests, ensuring timely and effective resolution with a focus on ServiceNow Partner client satisfaction.
    * Collaborate with technical teams to troubleshoot complex problems and coordinate solutions.
    * Provide guidance and mentorship to junior colleagues, fostering their professional development through shared experience and knowledge.

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    ServiceNow Service Delivery Manager

    England, London, City of London

    • £450 to £550 GBP
    • Systems Manager Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Service Delivery - 6 Month Contract - £600 per day

    I'm currently working with a partner who are seeking a ServiceNow Service Delivery Manager to join their UK team. This multifaceted role involves managing various service aspects including Managed Services, Build Services, and Development Backlog. We are looking for an individual who can foster enduring client partnerships and ensure the seamless delivery of services.

    The ServiceNow Service Delivery Manager will play a pivotal role in the day-to-day proactive management of their client account. Building robust relationships across both client and Partner teams, they will serve as the primary point of contact for all operational matters.

    Key responsibilities include:

    * Proactively managing day-to-day service operations, overseeing all services and personnel.
    * Working with other team members to ensure client-centric delivery, optimising workload and utilisation.
    * Assuming overall accountability for crew management, including timesheet management and expense approvals.
    * Facilitating the transition to ServiceNow through assessment and requirements gathering with key stakeholders.
    * Overseeing agile delivery of services within ServiceNow, including managing application enhancements and defects.
    * Planning and executing platform upgrades.
    * Generating weekly and monthly service review reports to highlight progress and mitigate risks.
    * Conducting regular governance sessions to ensure stakeholder alignment, with occasional travel required.
    * Collaborating with the management team to track and escalate issues as necessary.
    * Monitoring and driving issue resolution, escalating deviations from expected outcomes.
    * Identifying opportunities for additional services to enhance client satisfaction.

    What You Bring:

    * 3+ years' experience in service management and Agile methodologies, preferably in a leadership role.
    * Proficiency in ServiceNow with a strong understanding of its capabilities and design principles for enterprise-scale solutions.
    * Experience in either HRSD, Sec Ops, IRM
    * Demonstrated experience in independently managing core ServiceNow module delivery services.
    * Working knowledge of consulting services, including collaboration with offshore development teams.
    * Familiarity with IT Service Management industry standards, with a minimum of ITIL Foundation certification.
    * Proficient in stakeholder engagement, negotiation, and mediation.
    * A customer-focused mindset with a dedication to service excellence.
    * Strong leadership skills with the ability to motivate and inspire others.
    * Excellent organisational and communication skills (English), both written and verbal.
    * Empathetic approach to understanding customer and internal perspectives.
    * Ability to remain composed and proactive in dynamic environments, adapting quickly to changing requirements.

    ServiceNow Technical Consultant

    England, London, City of London

    • £60,000 to £70,000 GBP
    • Developer Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Technical Consultant - up to £70,000 - UK Based

    Role Overview:

    You will be an experienced ServiceNow Technical Consultant with extensive knowledge across a number of modules on the ServiceNow platform. You will work with the ServiceNow team and keen to get involved with the full implementation lifecycle being specifically responsible for leading teams configuring and developing solutions.

    Key Responsibilities:

    You will work with colleagues to:

    * Design, develop and implement workflows and processes with the ServiceNow platform
    * Provide assessments and workshops to help the customer maximise their business results from the ServiceNow platform.
    * Maintain system documentation which captures the solution design used for implementation.
    * Strive to optimize the use of the ServiceNow platform recognising how it can be applied "out of the box" to satisfy a client requirement.
    * Use your experience to provide input into the implementation and support costs for new solutions.

    Essential Skills and Experience:

    * Demonstrable experience in at least one of the following ServiceNow applications: Customer Service Management (CSM), Field Service Management (FSM) or IT Service Management (ITSM)
    * Experience implementing solutions which require integration with other systems.
    * Experience of managing or leading small teams.
    * Experience in providing pre-sales support including solution shaping, estimating, resource planning, transition planning and proposal writing within a ServiceNow environment.
    * Experience of business analysis (including requirements gathering and writing user stories) Strong communication skills and stakeholder management
    * Experience of some of the following Scripting/APIs/Service Portal/Flow Designer, UI Builder
    * Familiar with ITIL, SDLC, Prince 2, Agile, Scrum methodologies.

    Desirable skills:

    * Certified in ITIL V3/V4, Agile, Scrum methodologies
    * Experience of creating solution which integrate with other systems
    * Experience in other ServiceNow products
    * Working within Public Sector or associated government organisations
    * Project management and project leadership experience
    * Experience of mentoring junior team members

    ServiceNow Technical Consultant

    England, London, City of London

    • £65,000 to £75,000 GBP
    • Developer Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Senior Technical Consultant

    Role Overview:

    You will be an experienced ServiceNow Technical Consultant with extensive knowledge across a number of modules on the ServiceNow platform. You will work with the ServiceNow team and keen to get involved with the full implementation lifecycle being specifically responsible for leading teams configuring and developing solutions.

    Key Responsibilities:

    You will work with colleagues to:

    * Design, develop and implement workflows and processes with the ServiceNow platform
    * Provide assessments and workshops to help the customer maximise their business results from the ServiceNow platform.
    * Maintain system documentation which captures the solution design used for implementation.
    * Strive to optimize the use of the ServiceNow platform recognising how it can be applied "out of the box" to satisfy a client requirement.
    * Use your experience to provide input into the implementation and support costs for new solutions.

    Essential Skills and Experience:

    * Demonstrable experience in at least one of the following ServiceNow applications: Customer Service Management (CSM), Field Service Management (FSM) or IT Service Management (ITSM)
    * Experience implementing solutions which require integration with other systems.
    * Experience of managing or leading small teams.
    * Experience in providing pre-sales support including solution shaping, estimating, resource planning, transition planning and proposal writing within a ServiceNow environment.
    * Experience of business analysis (including requirements gathering and writing user stories) Strong communication skills and stakeholder management
    * Experience of some of the following Scripting/APIs/Service Portal/Flow Designer, UI Builder
    * Familiar with ITIL, SDLC, Prince 2, Agile, Scrum methodologies.

    Desirable skills:

    * Certified in ITIL V3/V4, Agile, Scrum methodologies
    * Experience of creating solution which integrate with other systems
    * Experience in other ServiceNow products
    * Working within Public Sector or associated government organisations
    * Project management and project leadership experience
    * Experience of mentoring junior team members