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Your Role

As a ServiceNow Architect, you will:

* Establish and enforce systems design and architectural standards across the delivery lifecycle.
* Act as a Design Authority, providing expert input into the design of ServiceNow-based solutions.
* Contribute to bids and proposals, presenting innovative ideas and solutions to potential clients.
* Bring thought leadership and creative problem-solving to both existing engagements and new opportunities.
* Champion equity, diversity, and inclusion in your day-to-day work



Your Skills and Experience

We're looking for someone with:

* Proven experience in ServiceNow development and architecture, with broad exposure across the Now Platform.
* Prior experience with at least one of the following modules: HRSD, SecOps, IRM, GRC.
* Strong background in designing and implementing complex ServiceNow solutions, including custom applications and integrations.
* Experience managing and administering ServiceNow in SaaS environments.
* Ability to produce and maintain Low- and High-Level Design Documentation.
* Excellent communication skills and a keen eye for detail.
* Understanding of architectural structures within both SaaS and on-premises ServiceNow environments.



Certifications (Required or Expected)

* ServiceNow Certified System Administrator (CSA)
* ServiceNow Implementation Spec

I have a client who is seeking a **ServiceNow WSD Expert** to join a forward-thinking team focused on transforming HR service delivery. This **part-time contract role** offers the flexibility of remote work with occasional onsite collaboration, making it ideal for a seasoned ServiceNow professional passionate about elevating employee experiences through automation and intuitive design.

As a key contributor to the **Digital Employee Experience / Workforce Service Delivery** team, you will lead strategic implementations of Workforce Service Delivery (WSD), Employee Center Pro, and lifecycle event orchestration. You'll collaborate across HR, IT, and UX teams to deliver scalable, compliant, and user-centric solutions that empower employees and streamline operations.

**Key Responsibilities and Skills Required:**

- Proven expertise in ServiceNow Workforce Service Delivery (WSD), HRSD, and Employee Center Pro.
- Hands-on experience with lifecycle events, case management, and HR service catalogs.
- Advanced proficiency in JavaScript, UI Builder, Flow Designer, and custom widgets.
- Strong understanding of Service Portals, Agent Workspaces, and Now Experience UI components.
- Experience with REST APIs, integrations, and orchestration.
- ServiceNow certifications: System Administrator, HRSD Implementation Specialist, and Micro-Certifications (ATF, Lifecycle Events).
- Ability to lead Agile ceremonies, contribute to sprint planning, and maintain clear documentation.
- Excellent communication and stakeholder engagement skills.

**Preferred Qualifications:**

- Integration experience with Workday, ITSM, or Field Service Management (FSM).
- Familiarity with DevOps, Agile methodologies, and regulated environments (e.g., healthcare, finance).
- Mentorship mindset and commitment to knowledge sharing.

If you are passionate about creating seamless digital employee experiences and thrive in a collaborative, agile environment, we invite you to apply for this exciting opportunity. Your expertise will be instrumental in shaping the future of workforce service delivery.

Join a dynamic team that values innovation and collaboration. Our client is seeking a skilled ServiceNow ITSM Developer for a contract position, fully remote. This role is an exciting opportunity to contribute to a forward-thinking team where your expertise will make a meaningful impact.

**Key Responsibilities:**
- Develop and implement ServiceNow ITSM solutions tailored to client requirements.
- Collaborate with cross-functional teams to enhance IT service management processes.
- Maintain system configurations and troubleshoot issues to ensure optimal performance.
- Participate in code reviews and best practice discussions to drive quality improvements.

**Required Skills:**
- Proficiency in ServiceNow development, including ITSM modules.
- Strong understanding of IT service management principles.
- Experience with scripting and integration tools in ServiceNow.
- Problem-solving skills with a focus on delivering high-quality solutions.

This role is expected to start on October 6, 2025. While core benefits are not available, the opportunity to work in a supportive and growth-oriented environment is invaluable. If you are a proactive developer eager to make a difference, we encourage you to apply and be part of this exciting project.

We're recruiting on behalf of a leading ServiceNow consultancy delivering high-impact solutions across government and enterprise clients. With a strong presence across Australia and the Asia-Pacific region, they're known for their technical excellence, collaborative culture, and commitment to client success.

They're now seeking a ServiceNow Delivery Manager / Architect to lead strategic implementations and drive platform excellence for key government projects.

About the Role
This is a senior leadership opportunity for someone who can combine deep technical expertise with delivery oversight. You'll architect scalable ServiceNow solutions, manage stakeholder relationships, and lead cross-functional teams through complex, high-value projects.

Key Responsibilities

* Lead end-to-end delivery of ServiceNow solutions across ITSM, ITOM, HRSD, CSM and more
* Architect secure, scalable, and maintainable ServiceNow platforms aligned with client needs
* Collaborate with stakeholders to translate business requirements into technical strategies
* Mentor and guide delivery teams, ensuring quality, compliance, and timely execution
What We're Looking For

* Proven experience in ServiceNow architecture and delivery leadership
* Strong understanding of platform capabilities, scripting, and integration methods
* ServiceNow certifications (CSA, CAD, CIS) highly regarded
* Must be based in Canberra
* Baseline security clearance or higher is required
Why This Role?

* Work with top-tier ServiceNow professionals on impactful government projects
* Be part of a values-driven, inclusive, and growth-focused team
* Competitive salary, flexible work arrangements, and career advancement opportunities

Contact:

Neros Gorges
(03) 8592 0507
n.gorges@tenthrevolution.com

#SCR-neros-gorges

Join a dynamic team at the forefront of ServiceNow innovation. We are seeking an Account Executive to join our client's talented team in Palo Alto, CA. This permanent, onsite position presents a unique opportunity to shape the future of the ServiceNow experience. You will be working directly with the growing ServiceNow team, leveraging AI to enhance service delivery for clients.

**Key Responsibilities and Required Skills:**

- Extensive experience with ServiceNow platform and its capabilities.
- Proven track record in account management or sales within a technology environment.
- Ability to build and maintain strong client relationships, ensuring satisfaction and retention.
- Strong analytical skills and the capacity to develop strategic plans.
- Excellent communication skills to convey complex information clearly and effectively.

The ideal candidate will thrive in a collaborative, fast-paced environment and be driven by a healthy ambition to contribute to organizational growth. If you are looking to take on a meaningful role with a focus on innovation and impact, we encourage you to apply. The expected start date for this role is November 10, 2025. We welcome candidates from diverse backgrounds to join our team and contribute their unique perspectives.

Join a dynamic team dedicated to transforming HR services with ServiceNow! Our client is seeking a talented **ServiceNow HRSD Solution Architect** for a remote contract role starting ASAP. This is an exciting opportunity to be part of a collaborative environment where your expertise will shape the future of HR service delivery.

**Key Responsibilities:**
- Design and implement HRSD solutions leveraging ServiceNow capabilities.
- Collaborate with cross-functional teams to gather requirements and provide innovative solutions.
- Support the continuous improvement of HR processes and systems.
- Ensure compliance with best practices and industry standards.

**Essential Skills:**
- Proficient in ServiceNow platform functionalities and HR Service Delivery capabilities.
- Strong analytical and problem-solving abilities.
- Excellent communication and stakeholder management skills.
- Ability to work independently in a remote setting while fostering teamwork.

If you are an experienced ServiceNow HRSD Solution Architect looking for a new challenge and the chance to make a significant impact within a growing organization, we welcome your application for this role. Together, let's drive HR innovation!

Job Title: ServiceNow Business Analyst (FSM) - 6 Month Contract (Outside IR35)

Location: London (Onsite)
Contract Duration: 6 Months
Start Date: Immediate
IR35 Status: Outside IR35
Right to Work: Full UK right to work required

Job Summary:

We are looking for an experienced ServiceNow Business Analyst with Field Service Management (FSM) expertise for a 6-month contract role based onsite in London. The successful candidate will work closely with business stakeholders and technical teams to drive the implementation and enhancement of ServiceNow FSM solutions, improving field service operations and customer satisfaction.

This is an outside IR35 contract with an immediate start, requiring full right to work in the UK.

Key Responsibilities:

*

Engage with business stakeholders and field service teams to gather, analyze, and document detailed requirements for ServiceNow FSM.
*

Translate business needs into clear functional specifications, process flows, and user stories.
*

Collaborate closely with developers, administrators, and QA to ensure FSM configurations meet business requirements.
*

Support the configuration and customization of ServiceNow FSM modules including work order management, scheduling, dispatch, mobile workforce, and asset management.
*

Assist in testing efforts, including test plan creation, execution, and user acceptance testing (UAT).
*

Provide training support and documentation for end users.
*

Facilitate effective communication between business and technical teams throughout the project lifecycle.
*

Ensure compliance with project timelines and quality standards.
*

Maintain up-to-date knowledge of ServiceNow FSM capabilities and industry best practices.

Candidate Requirements:

*

Proven experience (3+ years) as a Business Analyst in ServiceNow FSM implementations.
*

Strong understanding of Field Service Management processes.
*

Experience working onsite with cross-functional teams.
*

Familiarity with Agile project methodologies.
*

Excellent communication, documentation, and stakeholder management skills.
*

Ability to start immediately and commit to a 6-month onsite contract in London.
*

Full right to work in the United Kingdom is essential.
*

ServiceNow certifications (e.g., CSA, FSM Specialist) are desirable.

Additional Information:

*

Contract Type: 6-month fixed term, outside IR35
*

Location: Onsite, London and surrounding areas
*

Start Date: Immediate
*

Rate: Competitive and commensurate with experience

Senior ServiceNow Technical Consultant

Location: Sydney / Melbourne / Brisbane / Auckland

An award-winning ServiceNow Elite Partner is looking for a Senior ServiceNow Technical Consultant to join their growing practice and help deliver enterprise-grade solutions across ANZ.

As part of the ServiceNow Practice, you'll lead technical project delivery and provide consulting expertise across multiple ServiceNow modules. You'll design and implement solutions that drive innovation, improve operations, and deliver measurable value to customers.

Key responsibilities:

* Design and implement scalable, sustainable ServiceNow solutions that deliver tangible business value.
* Develop and contribute to technical designs that support customer innovation, improved operations, and ServiceNow maturity.
* Leverage best-practice delivery methodologies with a focus on efficiency and repeatability.
* Act as a technical SME to support scoping, estimation, design, and architecture of new or existing opportunities.
* Contribute to the continuous development of productised services and internal frameworks within the practice.



Requirments:

* 10+ years of experience within the IT industry.
* Proven background in customer-facing consulting and/or pre-sales roles.
* Strong ability to translate complex business challenges into effective ServiceNow solutions.
* Skilled in engaging with diverse stakeholders and communicating confidently with senior business and technical leaders.
* Solid background in application development and system integrations.
* Deep understanding of ServiceNow applications, modules, and integrations, with the ability to design scalable, outcome-driven solutions.
* Experience collaborating with ServiceNow sales teams, solution consultants, and account managers.



Please apply directly.

**Join a dynamic team of innovators in the heart of NYC as a ServiceNow Developer.** This permanent position offers an exciting opportunity to engage with cutting-edge technology while driving significant improvements in service management processes. Ideal candidates will thrive in a collaborative environment and be eager to contribute to impactful, high-quality projects that enhance user experience and operational efficiency.

**Key Responsibilities:**
- Design and develop custom applications and workflows within the ServiceNow platform to meet specific business needs.
- Collaborate with cross-functional teams to gather requirements and deliver effective solutions in a timely manner.
- Troubleshoot and resolve issues within the ServiceNow application, ensuring system performance and reliability.
- Maintain documentation for system design, processes, and procedures to support knowledge sharing across the team.
- Stay updated on ServiceNow features and best practices, and provide recommendations for system enhancements.

We are looking for candidates who possess:
- Strong experience in ServiceNow development and administration.
- Proficiency in JavaScript and other programming languages relevant to ServiceNow.
- Familiarity with ITIL practices and enterprise service management.
- Excellent problem-solving skills and attention to detail.

If you are ready to take on new challenges and make meaningful contributions in a forward-thinking organization, we encourage you to apply for the ServiceNow Developer position in NYC. Your skills and insights could be instrumental in shaping the future of our service management capabilities.

LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change

Join a flexible team where your Pre-Sales expertise can thrive.
We're looking for a Pre-Sales Architect to support a dedicated ServiceNow team in a permanent remote role. This opportunity offers the chance to make a meaningful impact within a growing organization.

The ideal candidate will help align customer needs with innovative solutions and contribute to the success of the Sales team. Key qualifications include:

* Proven experience in Pre-Sales activities with strong technical and product knowledge
* Clear and effective communication skills
* A cooperative approach to teamwork and shared goals
* Strong problem-solving abilities focused on customer-centric outcomes

If you're interested in contributing to a transformative team culture and working with innovative products in a supportive environment, we encourage you to apply. We welcome candidates from all backgrounds and value diverse experiences.