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ServiceNow Technical Platform Lead - London - up to £100,000

I'm currently working with a global shipping company who are looking to expand their ServiceNow team. They're looking for somebody to come in to lead the ServiceNow Platform.

What You'll be Doing:

* Ensure the continual service improvement backlog is constantly groomed to show the priority of tasks against the value they bring
* Ensure that there is a reliable mechanism and process to allow for the configuration/customisation of the ServiceNow system, including creating workflows, UI, client scripts, business rules and asset discovery
* Utilise scripting tools and ServiceNow functionality to create automate tasks within ServiceNow
* Ensure active integration's with existing tooling, such as SNOW, Finesse and SAP Success Factors are monitored and improved upon to develop the most concise picture of our assets, support picture and colleagues
* Responsibility for the management, integration to and content of the CMDB utilising ServiceNow discovery and ACC-V
* Knowledge management, utilisation, and measurement
* Provision of Technical and Service report writing and dashboard creation for team leads to drive down Incidents and see visible trends
* Perform integration's and process automation using ServiceNow capabilities, ensuring that ServiceNow remains the focus point and linking tool to other departments backlogs, and tooling to allow for smooth integration and collaboration

Key Skills and Experience:

* 4+ years development experience within ServiceNow, administrating, designing, developing, and delivering on the platform
* Ability to multitask effectively during busy times and remain calm during stressful situations
* Demonstrable expert knowledge and skills to create capabilities to drive self-service and automation. (Service Portal, Orchestration, Integration Hub)
* ServiceNow implementation and development experience in ITSM modules (Incident, Problem, Change, Service Catalogue/ Request Fulfilment, CMDB & Asset/Procurement)
* Strong Asset Management experience to drive governance, audit, and expenditure forecasts
* Designing and developing custom applications

Preferred Knowledge:

* ServiceNow Administrator Certified
* Certified Implementation Specialist
* Delivered 3+ Projects on the ServiceNow platform
* Experience as a technical resource working on the development of ServiceNow solutions (essential)
* Good working knowledge of ITIL/ ITSM Frameworks
* Experience with any of the following ITSM, CSM, ITOM, SPM, and Integration Hub Experience
* Experience in implementing ServiceNow Self-Service Portals
* Strong knowledge of utilising Flow Designer and Integration Hub to execute spokes and Powershell scripts over the MID Server to drive automation
* Ability to understand business requirements and convert them into solution designs
* Understanding and experience of implementing ServiceNow best practices

The role would be for Design and Architect Service-now ITSM application. The Architect will work very closely with Process/Lead Architects, Customer personnel, Business Analyst(s), Senior Architects, IT support teams and other technical teams to ensure that business needs around implementation of ServiceNow Platform are in a controlled and predictive manner.

* Strong understanding of technical and functional design requirements for ServiceNow Platform
* Provide High Level Design and technical solutions for ServiceNow implementations
* Architect Integrations with ServiceNow using LDAP, Trusted Sources for SSO, Mid server, web-services, email and other relevant technologies
* Strong understanding and experience with Domain separated experience setup and configuration.
* Design and Architect ServiceNow ITSM, ITAM, ITOM, CMDB and Discovery Jobs
* Design and Architect Automation workflows using ServiceNow Integration Hub and spokes
* Should have designed and developed Integrations of ServiceNow with 3rd party tools and monitoring tools.
* Should have strong hands on experience with DevOps tools integration and automation trigger capability
* Strong understanding with workflow engines
* Strong understanding of design methodologies to create prototypes for client engagements
* Strong understanding of ServiceNow platform to Identify system deficiencies and recommends solutions
* Understands the necessity of and contributes to coding standards and best practices
* Conduct periodic reviews with teams. Weekly and monthly status reports to higher management.
* Participate in customer business meetings with various stake holders.
* Take corrective actions based on the customer satisfaction surveys.
* Drive service improvement programs.
* Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.

ServiceNow Administrator - up to £50,000 - Manchester Based

This position is for a ServiceNow System Administrator who will be responsible for ServiceNow discovery and related Service management offerings. You will be expected to maintain the platform for the key users like command centre / platform team etc. Ideal candidate should have experience with different modules of ServiceNow (ITSM as a minimum) and able to troubleshoot / analyse the issue and apply solution as appropriate.

Responsibilities:

* Knowledge of Core Module of ServiceNow (Change Management/ Incident/Problem/CMDB/ Discovery)
* Monitoring aspects of the ServiceNow Platform and working on improvements
* Be able to recognise potential issues and then proactively find defects and fix issues
* Coordinate with other members if the team to provide accurate timelines, observations and recommendations
* Understand and document the current "as is processes" and "to be processes" and then work for continuous Service improvement.
* Ensure implementation of Change Requests and Service Requests
* Handling Major Incidents as per the established process
* Participation in new module related project work as agreed with manager
* Knowledge Management - Sharing of knowledge with the peers for self and team development
* Service Improvements - The associate will be required to be part of the service improvement initiatives and would be expected to work on the automation and process documentation/implementation

En tant que Chef(fe) de Projet ServiceNow vous serez amené à intervenir sur des projets ambitieux ayant une dimension internationale.

Votre mission :

Animer les différentes réunions

* Valider les étapes de développement
* Fixer le délai de livraison
* Réaliser et gérer le budget
* Gérer l'ensemble des livrables liés au projet
* Vous coordonner les équipes intervenant sur le projet

Votre profil

* Vous vous exprimez bien en Français et en Anglais
* Vous avez des qualité d'expression et de rédaction
* Vous avez au moins 3 ans d'expérience autour de la solution ServiceNow
* Vous avez une ou plusieurs certification sur ServiceNow et e gestion de projets IT.

Pourquoi les rejoindre

* Entreprise à taille humaine
* Bon suivi des carrière
* Flexibilité en télétravail
* Belles perspectives d'évolution rapide en interne sur divers sujets
* Bonne ambiance de travail

Are you a talented ServiceNow Technical Consultant looking for an amazing career opportunity? Nelson Frank, in collaboration with some of ServiceNow's largest Elite partners, is seeking skilled individuals like you to join our dynamic team. With our clients experiencing rapid growth, this is your chance to work with Australia's leading ServiceNow customers and make a significant impact.

What's in it for you?

1

Work with Prestigious Clients: Join a company that partners with some of Australia's biggest ServiceNow customers, giving you exposure to high-profile projects and invaluable industry experience.
2

Career Advancement: We believe in fostering talent and providing structured internal career advancement opportunities. At Nelson Frank, you can take your career to new heights and unleash your full potential.
3

Excellent Progression Path: Our commitment to your growth extends beyond just your current role. We offer a clear and defined career progression path, enabling you to chart your professional journey with confidence.
4

Industry-Leading Training and Support: We understand the importance of continuous learning and development. As a ServiceNow Technical Consultant at Nelson Frank, you'll have access to top-notch training programs to enhance your skills and stay ahead of the curve.

Basic Requirements:

*

Strong ServiceNow Experience: We're looking for candidates with a proven track record of successful ServiceNow implementations across multiple projects. Showcase your expertise in delivering exceptional results.
*

JavaScript Knowledge: A solid understanding of JavaScript is essential to excel in this role. Your ability to leverage this programming language will be critical in developing innovative solutions for our clients.
*

Exceptional Communication Skills: Effective communication, both written and verbal, is vital. As a consultant, you'll be interacting with diverse stakeholders, so strong interpersonal skills are a must.

Professional Qualifications and Education Requirements:

*

Extensive ServiceNow Project Experience: Your experience in working on ServiceNow projects will be highly valued. Demonstrate your deep understanding of IT Service Management (ITSM) in a ServiceNow environment.
*

ITSM Experience: Familiarity with IT Service Management processes and practices within ServiceNow is a must. Your expertise in IT Operations Management (ITOM), Human Resources Service Delivery (HRSD), and Governance, Risk, and Compliance (GRC) will set you apart.
*

Integration Project Experience: Previous involvement in integration projects will be advantageous, showcasing your ability to seamlessly integrate ServiceNow with other systems and platforms.
*

Professional Communication and Problem-Solving Skills: Strong communication skills, combined with excellent problem-solving abilities, will enable you to address complex challenges and deliver innovative solutions. Attention to detail is crucial to ensure the accuracy and effectiveness of your work.

Take the Next Step:

If you are ready to take your ServiceNow consulting career to new heights, We are a part of the Frank Recruitment Group, specializing in sourcing and placing top-notch IT candidates worldwide.

Send your CV to R.jacob@nelsonfrank.com or give us a call at +61 3 8592 0584 to explore this exciting opportunity further.

Roles & Responsibilities:

* Serve as the ITAM project manager.
* Lead meetings with stakeholders (business and PST) focusing on business process (re) definitions.
* Identify areas for process improvement and recommend solutions that detail pros, cons, and risks.
* Document the results of business process reviews, and develop, and communicate optimization strategies to team members and management.
* Capture use cases and collaborates with stakeholders (business and PST) to iteratively define user stories and priorities.
* Translate technical complexities to project stakeholders, ensuring understanding of design decisions as well as translating functional business requirements to the development team.
* Collaborate with stakeholders (business and PST) in iterative sprint planning and execution.
* Lead the design, configuration, and implementation of ITAM functionality to support business area requirements.
* Define milestones/schedules and manage delivery in accordance with stakeholder expectations/requirements.
* Coordinate releases with the PST.
* Conduct meetings and presentations to share ideas and findings.
* Promote continual process improvement.



REQUIREMENTS:

ServiceNow Skills shall include the following:

* Expertise and proficiency in the Now Create methodology.
* Expertise with applicable Now Platform components and IT Asset Management functionality.
* Expertise with the ServiceNow platform and how to effectively integrate ITAM functionality.



General Business Analyst Skills shall include the following:

* Expertise with requirements definition to ensure stakeholder needs are captured and effectively communicated to developers/administrators.
* Experience with software development lifecycles (SDLCs), including DevOps, Agile, Lean, Iterative, or Waterfall.
* Forward-thinking analytical skills with the capability to identify downstream implications.
* The ability to develop and forge strong relationships and build consensus among competing stakeholders.
* Experience leading and facilitating business process review efforts, including evaluating business processes, anticipating requirements, and uncovering areas for improvement.
* Exceptional project management and scheduling skills.
* Exceptional communication skills
* Exceptional planning, organizational, and time management skills.
* Exceptional requirements elicitation and facilitation skills.
* Exceptional analytical and conceptual thinking skills.
* In-depth understanding of requirements traceability.

ServiceNow Architect - London - up to £120,000

The ServiceNow Architect will sit within the multi cloud team and will engage with all projects which require multi cloud platform integration's while being responsible for the ongoing support for ServiceNow in a multiple client environment.

Experience:

*

Experience working with ServiceNow modules like, ITSM, ITOM, ITAM and Integration Hub in a multi cloud and multi-client environment.
*

Experience creating complex workflows for automation of cloud deployments
*

Experience designing and implementing ServiceNow Dashboards and Reports
*

Experience delivering in an ITIL environment
*

Experience of DevOps & cloud practices across major public cloud providers
*

Service Design and Operations
*

Multi cloud platform understanding
*

Good understanding of service-oriented architecture, software application architecture and the ability to consult with customers about these topics

Responsibilities:

* Establish and build relationships with key internal stakeholders to ensure a seamless end to end delivery for our clients and work closely with our Application Managed Services team successful client go lives.
*

Develop and implement ServiceNow modules and integration's from initiation to completion, tailored to the customer requirements.
*

Develop workflows and scripts to automate and improve business processes.
*

Understand detailed requirements for design, implementation, test automation and delivery of complex customer solutions.
*

Solve complex problems in a highly dynamic and agile environment.
*

Provide service management reports to support SLA compliance
*

Driving process optimisation, efficiency's and productivity automation
*

Engage with the technical teams to produce detailed designs of requirements.
*

Establish working relationships across all Operate Digital team members such to achieve the best result for the customer.

I am looking for a Dutch of French speaking Senior C++ developer to work 2 days on site in Brussels. The remaining 3 days can be worked remotely.

I am working with a global consultancy, whose end client is in the transport sector.

The project will start on 1st September 2023 and is planned to run for 4 years. The deadline for applications is EOB 12th September.

You should have as much of the below as possible:-

5 - 10 years relevant experience (Senior)



- You are holder of a higher education diploma in

computer science (master's degree) or equivalent

- You are familiar with the test-driven development and have one practical experience

- have at least 3 years of experience with development methods SCRUM and agile software

- have at least 5 years old of relevant experience as a C developer

- have at least 5 years of relevant experience in

as a C++ developer

- Knowledge of MS SQL Server databases, PostgreSQ

- have knowledge of Typescript, Angular

and NodeJs

-have knowledge of API design (REST, RPC)

-have knowledge of Containers (podman)

- have knowledge from Selenium

- knowledge of YAML, JSON and XML

- knowledge of GIT

-basic knowledge of operating systems: Microsoft Windows and Linux. ·

- good knowledge of

common MS Office applications

-Have advanced knowledge of Python 3

- knowledge of PowerShell, JavaScript

- knowledge of unit testing frameworks: MSTest, Nunit

- knowledge of CI/CD pipelines

- knowledge of Confluence





Other requirements:

-Analyzing problems

-Sharing knowledge

-Well planning and organizing

-Conflict management

Please send CV to j.craven@nelsonfrank.com

NEW OPPORTUNITY - Global Retailer
ServiceNow System Administrator- Full-Time Role

I am currently partnered with a global retailer who are on the lookout for a ServiceNow Administrator to join the team, this is an exciting opportunity for someone who wants to gain a wider exposure to the ServiceNow platform.

This would be well suited to someone that wants to contribute to the technical road-map and become a key figure in the organisation's implementation of ServiceNow.

Location: Blackburn, UK - (Once a week in Blackburn HQ)
Salary: £45,000 - £55,000 + per annum - DOE

If you would like to find out more information about this role please reach out on d.landi-scarpato@nelsonfrank.com or on 02038266694.

(Candidates must be based in the UK and the role does not permit sponsorship)

ServiceNow Developer - London based - up to £70,000

I'm currently working with a large ServiceNow Consultancy who are looking to build out their ServiceNow offering.

Skills and Experience:

- Experience working with multiple ServiceNow modules, such as ITSM, ITOM and ITAM

- Experience designing and implementing Dashboards and Reports

- Multi-cloud platform understanding

- Delivered in an ITIL environment

- Ability to create workflows for automation deployments

Responsibilities:

- Lead a successful implementation of the ServiceNow Platform

- Work with multiple clients at once while understand how to balance workload

- Build relationships with internal stakeholders to ensure delivery is offered in the of professional way

- Driving process optimisation in line with best practice