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    ServiceNow Developer - NV1 Clearance

    Australia, Australian Capital Territory, Canberra

    • A$120,000 to A$160,000 AUD
    • Developer Role
    • Skills: ServiceNow/Technical Consultant/Technical Developer/Technical Architect/Developer/ServiceNow Developer/ServiceNow Consultant/ServiceNow Technical Consultant/Technical Consultant
    • Seniority: Mid-level

    Job description

    * Melbourne OR Canberra location (Hybrid working model)
    * Multiple positions available, immediate start - Permanent OR Daily-Rate Contract
    * Global organisation working on projects in the federal government space and a number of other sectors.

    About the company:

    Nelson Frank in collaboration with our client who are a reputable global organisation are on the lookout for multiple ServiceNow Developers to join the team for their upcoming projects in 2024. You will need to an in-depth of knowledge of ITOM Discovery (including troubleshooting) and ServiceNow integration experience.


    * Contribute to the design, implementation, and deployment of ServiceNow ITOM solutions
    * Configure and customize ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, and Operational Intelligence
    * Support SerivceNow implementation projects by developing technical specifications, workflows, and integration requirements
    * Stay updated with the latest ServiceNow trends, features, and releases, and recommend enhancements or new functionalities to the projects.

    Key Skills:

    * Proficiency working with ServiceNow with a focus on ITOM implementations, Service Mapping and Discovery modules.
    * Highly regarded if you hold Implementation Specialist certifications in ITSM and ITOM
    * Background in IT Service Management (ITSM) processes and frameworks (ITIL, COBIT, etc.).
    * Fluency in the design and configuration of ITOM solutions with ServiceNow.
    * Exposure with operations and infrastructure management concepts, including network devices, servers, databases, and cloud environments.
    * Experience with ServiceNow CMDB and integration with third-party tools and systems.

    Applicants must hold or be eligible for a current NV1 Security Clearance to be considered for this opportunity.

    This position is interviewing now and is available for an immediate start.

    Tim Dickens


    ServiceNow Senior Developer

    England, West Yorkshire, Leeds

    • £500 to £600 GBP
    • Developer Role
    • Skills: ServiceNow
    • Seniority: Senior

    Job description

    ServiceNow Developer - Leeds Based (twice a week)


    * Collaborate with a talented team of ServiceNow professionals to deliver changes and provide support to our government client.
    * Work closely with the Product Manager, Developers, and service teams to ensure the ServiceNow platform meets the evolving needs of our clients.
    * Define and deliver user stories, resolve incidents, and test and promote major releases.
    * Drive self-service and automation capabilities, leveraging Service Portal, Orchestration, and Integration Hub.
    * Lead technical tasks related to configuration and implementation of the ServiceNow platform.
    * Evaluate emerging ServiceNow technologies and define roadmaps to meet business needs.
    * Troubleshoot and resolve defects following best practice principles.
    * Update documentation related to incidents, changes, and designs as required.
    * Lead a small team of ServiceNow developers and supporting SMEs in development and support activities.


    * Proven experience as a senior technical resource in ServiceNow platform development, particularly in areas such as CSM, ITSM, ITOM, ITAM, Integration's, WSD, and HRSD.
    * Working knowledge of designing and developing APIs and web service integration's with ServiceNow.
    * Hands-on experience creating self-service and automation capabilities.
    * Excellent technical knowledge of ServiceNow integration using web services and other web-based technologies.
    * Proficiency in coding and scripting.
    * Strong analytic and problem-solving skills.
    * Familiarity with ITIL processes and best practices.
    * Experience in Agile software delivery methodology.


    * Educated to A-level standard or equivalent.
    * Proven hands-on experience as a Senior ServiceNow developer.
    * Experience in Agile software delivery methodology.
    * Ability to understand as-is and to-be processes to deliver toolset changes.
    * Contributory experience in end-to-end development activities of project enhancements, changes, and upgrades.

    Core Competencies Preferred:

    * Good experience with ITILv3 or 4.
    * Familiarity with cloud services including SaaS, IaaS, and PaaS.
    * Cloud provider experience (e.g., AWS, Azure, Google, ServiceNow).
    * Experience in developing and designing technical solutions and integrations.
    * Familiarity with delivery methodologies such as Agile, Scrum, Kanban, Waterfall, and Wagile.
    * Strong team player with effective task management skills.
    * Self-motivated and capable of working alone or in teams.

    ServiceNow Technical Consultant - NV1 Clearance (Needed)

    Australia, Australian Capital Territory, Canberra

    • A$130,000 to A$160,000 AUD
    • Developer Role
    • Skills: ServiceNow/Technical Consultant/Technical Developer/Technical Architect/Developer/ServiceNow Developer/ServiceNow Consultant/ServiceNow Technical Consultant/Technical Consultant
    • Seniority: Mid-level

    Job description

    We have a Technical Consultant - ITSM/ServiceNow role where you will need to have both a high level of system admin experience and a depth of knowledge of ITIL service management processes and functions. You will also take pride as you possess a high level of customer service skills required for this role!

    What you'll work on


    Proactive engagement and communication with key project stakeholders. Coaching and mentoring junior ITSM staff

    Identifying, clarifying, defining and documenting business requirement specifications.

    Maintaining current version knowledge of ServiceNow Platform features and functionality.

    Participating in software development sprints using the Agile SCRUM Method.

    Implementation, administration and support of ServiceNow

    Configuring ServiceNow applications, workflows, reports, dashboards and portals

    Configuring APIs, connectors, web service applications, data transformation and MID servers

    Participating in system go-live activities and early life support

    Identifying, documenting, and communicating "Lessons Learned" during all engagements

    About your experience and skills


    ITIL V3 or V4 foundation or a proven comprehension of the principles and practices in ITIL and their application in a day-to-day IT environment.

    Technical root cause analysis experiences within incident and problem management.

    Continuous improvement in business and system processes and accompanying documentation and/or training artefacts.

    ServiceNow (CSA, ITSM Implementer)

    Desired experience and/or exposure in the following:


    Participating in IT emergency event situations (Major Incidents)

    Linux OS scripting and general knowledge


    Agile methodologies

    The Technical Consultant position is based in Canberra and is an Onsite role.

    Candidates must be Australian Citizens and have current NV1 clearance minimum to be considered. This role will require you to obtain and maintain an Australian Government NV2 security clearance.

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