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Hybrid role in Irving, TX!



Responsibilities:



* Build roadmap and product backlog for the Service Now Platform
* Leads the working backwards documents for a platform product release
* Uses or commissions research, studies and focus groups to identify best-of-breed benchmarks for solving business problems
* Identifies innovations and leads "test and learn" experiments to create platform products that increase customer value
* Defines and measures the KPIs for a platform product
* Develops business and platform requirements for either one platform component of a large platform product or a narrow product
* Determines release goals for a narrow platform product or a component of a large product
* Identifies best practices for continuous product development improvement



Qualifications:



* Hands on experience with Service Now platform
* Experience in working Incident, Problem, Change and Service Portal
* 6-10 years of relevant experience in in a product line management and/or strategic planning role.
* Significant experience building complex business and/or transactional models.
* Demonstrated experience as a strong leader who can prioritize well, communicate clearly and compellingly, effectively influencing across cross functional teams

Job Description

My client are a leading ServiceNow partner in the Netherlands and as their customer base increases, so does their resource needs! They are looking for a number of Project Managers in the Netherlands to work on a remote basis (MUST BE BASED IN NETHERLANDS)

Role & Responsibilities

* Single point of contact during a ServiceNow implementation
* Identify up-sell opportunities and engage sales & pre-sales teams
* Identify opportunities to provide maximum added value to the customer
* Leading a project team
* Plan and deliver project kick-off meetings

Skills & Qualifications

* ServiceNow experience (at least 2 years)
* Experience managing multiple projects
* Excellent communication skills (both written and verbal)
* Global roll-out experience
* Fluency in German and English

Benefits

* Chance to join a global strategic consultancy partner
* Bonus based on company performance
* Modern laptop
* Flexible work environment in modern offices
* Modern, flexible and multicultural workplace
* A challenging position with lots of room to grow

Please don't hesitate to reach out for more details - b.blows@nelsonfrank // +31 (0) 20 241 8516 or apply to this advert!

* Development of digital solutions for our customers based on ServiceNow
* Advice to customers in the ServiceNow modules
* Analysis of customer requirements
* Creation of user stories based on customer requirements
* Creation of process documentation
* Conduct customer workshops and training
* Support and participation in pre-sales and customer workshops

Skills & Qualifications

* Minimum 2+ years of ServiceNow development experience
* ServiceNow implementation experience
* Understanding of project life-cycle along with Agile/Scrum working styles
* High-level Javascript experience
* ITSM, CSM

* Advice to customers in the ServiceNow modules
* Analysis of customer requirements
* Creation of user stories based on customer requirements
* Creation of process documentation
* Conduct customer workshops and training
* Support and participation in pre-sales and customer workshops

Skills & Qualifications

* Minimum 2+ years of ServiceNow development experience
* ServiceNow implementation experience
* Understanding of project life-cycle along with Agile/Scrum working styles
* High-level Javascript experience
* ITOM, ITSM, HR, CSM, and Custom Apps experience highly desired

* Development of digital solutions for our customers based on ServiceNow
* Advice to customers in the ServiceNow modules
* Analysis of customer requirements
* Creation of user stories based on customer requirements
* Creation of process documentation
* Conduct customer workshops and training
* Support and participation in pre-sales and customer workshops

Skills & Qualifications

* Minimum 2+ years of ServiceNow development experience
* ServiceNow implementation experience
* Understanding of project life-cycle along with Agile/Scrum working styles
* High-level Javascript experience
* ITOM, ITSM, HR, CSM, and Custom Apps experience highly desired

* Development of digital solutions for our customers based on ServiceNow
* Advice to customers in the ServiceNow modules
* Analysis of customer requirements
* Creation of user stories based on customer requirements
* Creation of process documentation
* Conduct customer workshops and training
* Support and participation in pre-sales and customer workshops

Skills & Qualifications

* Minimum 2+ years of ServiceNow development experience
* ServiceNow implementation experience
* Understanding of project life-cycle along with Agile/Scrum working styles
* High-level Javascript experience
* ITOM, ITSM, HR, CSM, and Custom Apps experience highly desired

What will your typical day look like?

As a CSM Manager/Senior Manager within our ServiceNow Customer technology team, you will work directly with the delivery team and external stakeholders to bring together all of the client's current business requirements and processes. You will work with the delivery team in developing a solution to meet the customer's needs while improving their current situation. You will use your knowledge to participate and support process improvement initiatives.





Let's talk about you

You are someone with:
* 3-5 years of experience working with ServiceNow CSM (Customer Service Management)
* 5+ years of experience with ServiceNow or other SAAS CSM design and architecture
* Ability to work with a large number of stakeholders with strong people and management skills
* Demonstrated experience in the management of functional and business requirements, and the delivery of projects as a Project/Program Manager with ServiceNow or other SAAS solutions.
* Established background in carrying out the functional analysis of a project from beginning to completion
* Proven ability with Customer operations technology including, but not limited to; Customer Operations, Customer Portal, Customer Experience

This role is with a global ServiceNow partner that is looking to grow out their CSM team!



What will your typical day look like?

As a CSM Manager/Senior Manager within our ServiceNow Customer technology team, you will work directly with the delivery team and external stakeholders to bring together all of the client's current business requirements and processes. You will work with the delivery team in developing a solution to meet the customer's needs while improving their current situation. You will use your knowledge to participate and support process improvement initiatives.



Enough about us, let's talk about you

You are someone with:
* 3-5 years of experience working with ServiceNow CSM (Customer Service Management)
* 5+ years of experience with ServiceNow or other SAAS CSM design and architecture
* Ability to work with a large number of stakeholders with strong people and management skills
* Demonstrated experience in the management of functional and business requirements, and the delivery of projects as a Project/Program Manager with ServiceNow or other SAAS solutions.
* Established background in carrying out the functional analysis of a project from beginning to completion
* Proven ability with Customer operations technology including, but not limited to; Customer Operations, Customer Portal, Customer Experience

What will your typical day look like?

As a Consultant or Senior Consultant within our ServiceNow Customer technology team, you will work directly with the delivery team and external stakeholders to bring together all of the client's current business requirements and processes. You will work with the delivery team in developing a solution to meet the customer's needs while improving their current situation. You will use your knowledge to participate and support process improvement initiatives.

About the team:

They are helping enterprises reduce the experience gap between the consumer grade experiences they have at home and the ones they have at work. They team has over 300 dedicated, highly certified team members who are serving some of the most iconic Canadian and Global brands to imagine, deliver and run great customer experiences.



Enough about us, let's talk about you

You are someone with:

* Bachelor's degree, and a consulting or business analyst experience
* 3-5 years of experience as a business analyst, management of requirements and delivery of projects as a Project/Program Manager with ServiceNow or other SAAS solutions.
* Established background in carrying out the functional analysis of a project from beginning to completion,
* Experience with ServiceNow or other SAAS design and architecture
* Proven ability with Customer operations technology including, but not limited to; Customer Operations, Customer Portal, Customer Experience
* Experience in implementing ServiceNow projects or similar tools (CSM required)

Nelson Frank are currently looking for a Communications Manager for one of our UK based Clients, are you a Communications specialist looking for a new contract role?

If so, I want to speak with you.

Role: Communications Manager
Employment Type: Contract
IR35 Status: Inside IR35
Day Rate: Max £400

Job Description

* Execution of the agreed Communications Strategy and Plan
* Adhering to internal process for collateral review and sign off
* Delivering communication workshops, briefing sessions and seminars
* Development of Programme, Business and End User Communication templates and key messaging
* Understanding, scoping, development and management of 'un-planned' communication requirements
* Development of Communication Scheduling Processes - Mailbox Management/Invitation Management
* Induction and on-going management of communication team resources (Developer/Coordinator/Instructional Designer)
* Provision of on-going workstream management
* Attendance at review meetings/checkpoints - provision of highlight reports
* Development of the Communications Matrix and Schedule
* Manage/oversee the distribution of all agreed communications
* Good understanding of ITIL principles
* Experience of ServiceNow/Remedy - processes/workflow