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For Permanent and Contract, Project Manager

    ServiceNow Technical Consultant - Zurich - CHF 135k

    Switzerland, Zürich

    • CHF 110,000 to CHF 135,000 CHF
    • Consultant Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    Job Description

    Global ServiceNow Elite Partner is looking for x2 ServiceNow Technical Consultants. With an increase in customer & project demand, they are looking for German-speakers who have a great technical background and who are based in Zurich or willing to relocate.

    Role & Responsibilities

    * Responsible for technical implementation
    * Lead small to medium sized projects
    * Work with Project Manager & Solution Architect to carry out implementation
    * Provides technical support and input
    * Provides advice on solution and integration opportunities
    * Provides planning and design support for the development of solution architectures that will be implemented

    Skills & Qualifications

    * 4+ years ServiceNow implementation experience
    * German speaking (B2 minimum)
    * Able to communicate and present complex issues
    * Ability to apply technology and consulting to solve a client business problem

    Benefits

    * Extensive remote working (2-3 days in the office a month)
    * Ongoing training & development
    * Ongoing opportunities to gain certifications
    * Wide variety of projects
    * Variety of different benefits & perks

    If you're interested with in a ServiceNow Technical Consultant role and want to discuss this exciting opportunity further, please call Ben Austin-Blows on +49 (0) 22165089531. Alternatively, click apply or find me on LinkedIn.

    ServiceNow Configuration Manager - Hybrid-Full time

    USA, Georgia, Atlanta

    • $130,000 to $150,000 USD
    • Project Manager Role
    • Seniority: Mid-level

    Job description

    The ITSM Configuration Manager has overall responsibility for the Configuration Management (CM) process and Configuration Management Database (CMDB) within the global ITSM platform (ServiceNow). This role has the ability and authority to ensure daily end-to-end delivery of Configuration Management services in accordance with the configuration management plan. Design, development, documentation, testing, and modification of existing and new ITOM & CMDB capabilities, discovery patterns and sensors, championing standard techniques, procedures, and criteria. They will participate in architecture design, performance monitoring, product evaluation, and buy versus build decisions. They will supervise and communicate the development activities, dependencies, and risks and mitigation strategies to the portfolio business unit IT process owners and leadership.

    Flexible Work Arrangement: This position is eligible for a hybrid work opportunity with two days in our Atlanta office and three days working from home each week.

    Principal Duties & Responsibilities

    * Maintain the governance, polices, and direction of the Enterprise ITSM platform CMDB
    * Establish and manage business-optimized data governance model
    * Daily interaction with ServiceNow ITSM and ITOM configuration management database services in an enterprise product environment
    * Provide direction and guidance to offshore/nearshore developers and platform administrators
    * Lead design, development, documentation, testing, and modification of existing and new ITSM & CMDB capabilities, discovery patterns and sensors, championing standard techniques, procedures, and criteria
    * Assists in leading the CMDB discovery, CI relationship vision and roadmap
    * Participate in architecture design, performance monitoring, and product evaluation decisions
    * Responsible for maintaining Discovery application tool within ServiceNow
    * Identify improvements with internal consumers of data whose processes interact with the CMDB
    * Frequently Interface with business unit ITSM process owners to ensure CMDB data effectively supports Incident, Problem, Change, Asset, and Service Catalog processes
    * Perform periodic audits and support requests from Corporate Internal Audit and External auditors
    * Ensure high level of CMDB data quality in support of Enterprise ITSM process automation initiatives
    * Drive process and platform maturity through future phases of ITSM / ITOM roadmap, such as service mapping

    Education, Specialized Knowledge & Required Skills

    * Bachelor's degree in Information Systems, Computer Science or similar field of study required. Equivalent combinations of education and work experience considered
    * ITIL Foundation Certificate required
    * ServiceNow certifications preferred
    * 8+ years' experience in IT End User Services, Service Desk, or related field in a large global organization
    * 2+ years overall experience as a ServiceNow ITOM administrator, resolving ITSM tickets, Incident resolution, request fulfillment and change management
    * Working knowledge and experience with major ITSM tools Service Desk processes and Service Level Agreements
    * Working knowledge of IT infrastructure, operational and business application concepts
    * Knowledge of ServiceNow Service Mapping
    * Knowledge of ServiceNow fundamentals, including ServiceNow Discovery
    * Knowledge of Agile Methodology and software development
    * Exceptional interpersonal, communication, and problem-solving skills
    * Comfortable and effective interacting with varying levels across the organization, including Executives
    * Keen attention to detail, while also sees the big picture

    new

    ServiceNow Lead

    England, London, City of London

    • £60,000 to £65,000 GBP
    • Consultant Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Lead - London (once a month) - £63,000 per annum

    I'm currently working with a customer who are looking for somebody to join and manage their internal ServiceNow instance (must be technical) as well as working with their ServiceNow Partner to help them understand what they're looking to deliver.



    About the Role:

    * You will work with both ITSM and HR teams, to enhance the business and technical roadmaps, plans, patterns, process, procedures, guidelines, and implementation patterns
    * Coordinate and provide system support and expertise for our service management platform and related systems
    * Own the development of community of champions and super users among process owners within the business, including conducting training and producing training material on technical and operational procedures
    * Lead internal/external user group sessions to identify emerging requirements for the system roadmap.
    * You will ensure that our platforms are being utilised by the business as well as working with 3rd Party vendors to explore functionalities that can be utilised to improve our services
    * Working closely with project managers and business stakeholders you will be required to implement ITIL best practices.
    * Our successful candidate will have advanced knowledge in creating request forms, developing integration with external systems, implementing security, and enhancing the user interface to provide a custom look and feel.You will have strong working knowledge of ITSM components such as Change/Incident/Problem management, Asset Management, CMDB, Release Management etc



    About You:

    * 3+ years experience working with ServiceNow, while being able to configure the platform
    * You will be confident working on ServiceNow administration and development
    * You should have expertise in ITSM and HR ServiceNow applications
    * You should be a clear and confident communicator as you will be required to conduct training and lead user group sessions
    * You will also be experienced in writing customer support guides.
    * You will have excellent stakeholder management skills; you will be required to effectively manage relationships across the business.
    * Whilst not mandatory, it could be beneficial to have ITIL v3/v4 Foundation Certification
    * Whilst not mandatory, it could be beneficial to have ServiceNow System Administration Certification or ServiceNow Application Development Certification

    ServiceNow Architect

    USA, Alabama, Montgomery

    • $150,000 to $180,000 USD
    • Architect Role
    • Seniority: Mid-level

    Job description

    Typical responsibilities include:

    * Providing technical leadership and mentoring, performing peer code reviews, and ensuring the ServiceNow team follows software development best-practices
    * Preparing and presenting client facing and internal deliverables that are technology related
    * Translating business requirements into detailed technical designs that represent actionable development tasks
    * Collaborating with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades
    * Overseeing major version upgrades and installing patches
    * Designing and developing solutions within the ServiceNow environment to include new or modifications to applications, forms, workflows/flows, policies, actions, access control, interfaces and any other configurations required to support client processes
    * Providing advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes and performing root cause analysis
    * Providing operational support for Management Information Systems (MIS)

    Qualifications

    Requirements:

    * Bachelor's degree in Computer Science or relevant field
    * 6+ years of hands on experience as ServiceNow Architect
    * ServiceNow Certified System Administrator (CSA) Certification
    * Proven experience as the lead technical resource leading the development of solutions in client environments.
    * 6+years of ServiceNow Development experience
    * Experience leveraging MID Servers for integration and automation
    * In-depth understanding of database structure principles
    * Experience gathering and analyzing system requirements
    * Knowledge of data mining and segmentation techniques
    * Experience with front end technologies (HTML, CSS, JS)
    * Experience with custom REST/SOAP APIs (webservices)
    * Experience with interfacing with systems inbound/outbound
    * Experience with leading and managing developers
    * Must be eligible to meet government eligibility requirements including public trust clearance
    * Must pass a background check and drug test

    ServiceNow Architect

    USA, Virginia, Virginia Beach

    • £140,000 to £170,000 GBP
    • Architect Role
    • Seniority: Senior

    Job description

    Job Description

    We have an opportunity for a ServiceNow Lead Architect to join our talented team. This is a 100% remote position. The architect shall lead the development of technical architecture, approach, design of the system as well as ensuring developers are building the application to standards. Also, leading the investigation of legacy system data, design new data models, develop the data migration plan and guide the data migration process. The candidate shall also consider all the requirements and implement a flexible and scalable data model that can accommodate future changes and growth of the data. This position requires a full-time commitment.



    Typical responsibilities include:

    * Providing technical leadership and mentoring, performing peer code reviews, and ensuring the ServiceNow team follows software development best-practices
    * Preparing and presenting client facing and internal deliverables that are technology related
    * Translating business requirements into detailed technical designs that represent actionable development tasks
    * Collaborating with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades
    * Overseeing major version upgrades and installing patches
    * Designing and developing solutions within the ServiceNow environment to include new or modifications to applications, forms, workflows/flows, policies, actions, access control, interfaces and any other configurations required to support client processes
    * Providing advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes and performing root cause analysis
    * Providing operational support for Management Information Systems (MIS)

    Qualifications

    Requirements:

    * Master/Bachelor's degree in Computer Science or relevant field
    * A Master's degree in the related field and a minimum of 12+ years OR Bachelor's degree in related field and 14+ years of hands on experience as ServiceNow Architect
    * ServiceNow Certified System Administrator (CSA) Certification
    * Proven experience as the lead technical resource leading the development of solutions in client environments.
    * 6+years of ServiceNow Development experience
    * Experience leveraging MID Servers for integration and automation
    * In-depth understanding of database structure principles
    * Experience gathering and analyzing system requirements
    * Knowledge of data mining and segmentation techniques
    * Experience with front end technologies (HTML, CSS, JS)
    * Experience with custom REST/SOAP APIs (webservices)
    * Experience with interfacing with systems inbound/outbound
    * Experience with leading and managing developers
    * Must be eligible to meet government eligibility requirements including public trust clearance
    * Must pass a background check and drug test

    Desired Certifications:

    * ServiceNow Certified Systems Administrator (CSA)
    * ServiceNow Certified Implementation Specialist (CIS)
    * ServiceNow Certified Application Developer (CAD)

    ServiceNow Project Manager Jobs

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