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We're recruiting on behalf of a leading ServiceNow consultancy delivering high-impact solutions across government and enterprise clients. With a strong presence across Australia and the Asia-Pacific region, they're known for their technical excellence, collaborative culture, and commitment to client success.

They're now seeking a ServiceNow Delivery Manager / Architect to lead strategic implementations and drive platform excellence for key government projects.

About the Role
This is a senior leadership opportunity for someone who can combine deep technical expertise with delivery oversight. You'll architect scalable ServiceNow solutions, manage stakeholder relationships, and lead cross-functional teams through complex, high-value projects.

Key Responsibilities

* Lead end-to-end delivery of ServiceNow solutions across ITSM, ITOM, HRSD, CSM and more
* Architect secure, scalable, and maintainable ServiceNow platforms aligned with client needs
* Collaborate with stakeholders to translate business requirements into technical strategies
* Mentor and guide delivery teams, ensuring quality, compliance, and timely execution
What We're Looking For

* Proven experience in ServiceNow architecture and delivery leadership
* Strong understanding of platform capabilities, scripting, and integration methods
* ServiceNow certifications (CSA, CAD, CIS) highly regarded
* Must be based in Canberra
* Baseline security clearance or higher is required
Why This Role?

* Work with top-tier ServiceNow professionals on impactful government projects
* Be part of a values-driven, inclusive, and growth-focused team
* Competitive salary, flexible work arrangements, and career advancement opportunities

Contact:

Neros Gorges
(03) 8592 0507
n.gorges@tenthrevolution.com

#SCR-neros-gorges

Job Title: ServiceNow Business Analyst (FSM) - 6 Month Contract (Outside IR35)

Location: London (Onsite)
Contract Duration: 6 Months
Start Date: Immediate
IR35 Status: Outside IR35
Right to Work: Full UK right to work required

Job Summary:

We are looking for an experienced ServiceNow Business Analyst with Field Service Management (FSM) expertise for a 6-month contract role based onsite in London. The successful candidate will work closely with business stakeholders and technical teams to drive the implementation and enhancement of ServiceNow FSM solutions, improving field service operations and customer satisfaction.

This is an outside IR35 contract with an immediate start, requiring full right to work in the UK.

Key Responsibilities:

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Engage with business stakeholders and field service teams to gather, analyze, and document detailed requirements for ServiceNow FSM.
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Translate business needs into clear functional specifications, process flows, and user stories.
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Collaborate closely with developers, administrators, and QA to ensure FSM configurations meet business requirements.
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Support the configuration and customization of ServiceNow FSM modules including work order management, scheduling, dispatch, mobile workforce, and asset management.
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Assist in testing efforts, including test plan creation, execution, and user acceptance testing (UAT).
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Provide training support and documentation for end users.
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Facilitate effective communication between business and technical teams throughout the project lifecycle.
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Ensure compliance with project timelines and quality standards.
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Maintain up-to-date knowledge of ServiceNow FSM capabilities and industry best practices.

Candidate Requirements:

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Proven experience (3+ years) as a Business Analyst in ServiceNow FSM implementations.
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Strong understanding of Field Service Management processes.
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Experience working onsite with cross-functional teams.
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Familiarity with Agile project methodologies.
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Excellent communication, documentation, and stakeholder management skills.
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Ability to start immediately and commit to a 6-month onsite contract in London.
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Full right to work in the United Kingdom is essential.
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ServiceNow certifications (e.g., CSA, FSM Specialist) are desirable.

Additional Information:

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Contract Type: 6-month fixed term, outside IR35
*

Location: Onsite, London and surrounding areas
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Start Date: Immediate
*

Rate: Competitive and commensurate with experience

Senior ServiceNow Technical Consultant

Location: Sydney / Melbourne / Brisbane / Auckland

An award-winning ServiceNow Elite Partner is looking for a Senior ServiceNow Technical Consultant to join their growing practice and help deliver enterprise-grade solutions across ANZ.

As part of the ServiceNow Practice, you'll lead technical project delivery and provide consulting expertise across multiple ServiceNow modules. You'll design and implement solutions that drive innovation, improve operations, and deliver measurable value to customers.

Key responsibilities:

* Design and implement scalable, sustainable ServiceNow solutions that deliver tangible business value.
* Develop and contribute to technical designs that support customer innovation, improved operations, and ServiceNow maturity.
* Leverage best-practice delivery methodologies with a focus on efficiency and repeatability.
* Act as a technical SME to support scoping, estimation, design, and architecture of new or existing opportunities.
* Contribute to the continuous development of productised services and internal frameworks within the practice.



Requirments:

* 10+ years of experience within the IT industry.
* Proven background in customer-facing consulting and/or pre-sales roles.
* Strong ability to translate complex business challenges into effective ServiceNow solutions.
* Skilled in engaging with diverse stakeholders and communicating confidently with senior business and technical leaders.
* Solid background in application development and system integrations.
* Deep understanding of ServiceNow applications, modules, and integrations, with the ability to design scalable, outcome-driven solutions.
* Experience collaborating with ServiceNow sales teams, solution consultants, and account managers.



Please apply directly.