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For Permanent and Contract, Project Manager

    Ref: 03/18/21_1616074912

    ServiceNow Sec Ops BPC

    USA, Michigan, Grand Rapids

    • Negotiable
    • Consultant Role
    • Seniority: Mid-level

    Job description

    Searching All ServiceNow Sec Ops BPC

    Our elite partner is looking to expand their team with this amazing opportunity. You will have the opportunity to grow within the company and be invested in by the company! If you are ready to take your career to the next level, this place is for you!

    Salary

    $130K

    Travel

    Remote

    What Will You Do!

    * This role involves working directly with clients:
    * Conducting Assessment Workshops remote/on-site with customers
    * Work with technical consultants to capture customer requirements.
    * Demonstrate working knowledge of SECOPS to clients during the workshop.
    * Oversee the process portion of the implementation project.
    * Provide guidance to the implication team and customer when changes are requested, or challenges are identified.
    * Regularly review the status of the project with the customer, proactively identifying process concern
    * Demonstrate working knowledge of security best practices to clients during implementation.
    * Sales support:
    * Act as a Subject Matter Expert (SME) on pre-sales calls
    * Attend conferences and in-person events in support of your area of expertise.
    * Demonstrate working knowledge of Security Practices (SECOPS) to clients during presales.
    * Experience in Security Incident Response, Vulnerability Remediation, Threat Intelligence Vendor Risk Management

    Certifications (Preferred)

    * Bonus superpowers:
    * · CSA- Certified System Administrator Certification from ServiceNow
    * · CIS- Certified Implementation Specialist
    * · VR or SIR certified
    * · Having GRC experience would be great! And/or Cyber Security and/or GRC Industry Certifications (SANS, ISC2, Comptia, CRISC,etc.

    ServiceNow SecOps Technical Consultant Requirements

    * 2+ years of ServiceNow work experience or equivalent work experience.
    * · Cyber Security and/or GRC Industry Certifications (SANS, ISC2, CompTIA, CRISC, CISSP)
    * · Strong understanding of Security and/or GRC technologies
    * · Bachelor's degree in computer science or related field, or similar years of experience in a related field
    * · Solid experience in requirements gathering, including experience in creating process documentation.
    * · Experience in security frameworks like NIST 800-61, NIST 800-53, NIST 800-37, ISO27001, ISO27035, SANS, STIX/TAXII, Open IOC, etc.
    * · Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)
    * · Proven experience in driving process improvement recommendations in a services environment
    * · Actively participated in industry collectives and is a contributor to the security community.
    * · Agile Scrum experience (certification a bonus)



    If you believe that you would be a great fit and want to join this amazing culture please email a copy of your resume at j.davidson@nelsonfrank.com or you can contact me via phone at 215-789-9947 (ext 9447)

    Ref: 02/12/2021_1613148796

    ITSM Technical Consultants (Developers)

    USA, Massachusetts, Boston

    • 111 to 140000 USD
    • Consultant Role
    • Seniority: Mid-level

    Job description

    Searching for all ITSM Technical Consultants (Developers)

    Office: Remote

    Salary: $110,000 - $140,000



    This company is the largest global pure-play ServiceNow consultancy, delivering large-scale Digital Transformation project to the Fortune 1,000. Now, as an independent part of NTT DATA's global footprint, our client's impact on the global market is broadened and employees have expanded and employees have expanded resources that can further foster their curiosity.

    Focus

    2.5 -5 year's experience

    ServiceNow Technical Consultants developing and consulting internal and external with stakeholders

    Integrations experience is a plus



    Travel

    Remote through COVID with minimal travel post COVID

    20%-30% (2-4 day trip every 4-6 weeks)



    Interview Process

    3 Zoom Meetings

    1st Zoom - 30 minute conversation w/ people manager on technical team

    2nd Zoom - 60 minute tech interview that involves talking through solutions on user stories from projects and potentially driving conversation so the team can assess breadth of knowledge

    3rd Zoom - 45 minute conversation w/ Director of Tech Consulting





    A day in the life of the Technical Consultant

    * Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform.

    * Advise clients on best practice within the ServiceNow platform to create lasting value and enhanced experiences.
    * Collaborate effectively with virtual team members to achieve project goals and produce a variety of high-quality deliverable.
    * Contribute on multiple Agile engagements, utilizing the clients methodology and tools to enhance project efficiency.
    * Demonstrate flexibility by delivering on a variety of project roles; including documentation, testing, and training.
    * Innovate and identify solutions that can be reused on future engagements.
    * Proactively keep ServiceNow skills current and contribute to the client thought leadership.





    If you believe that you would be a great fit and want to join this amazing culture please email a copy of your resume at j.davidson@nelsonfrank.com or you can contact me via phone at 215-789-9947 (ext 9447)

    Ref: BAB-30-03-21_1617121676

    ServiceNow Technical Consultant/Architect - Sweden

    Sweden, Stockholm

    • 45000 to 60000 SEK
    • Consultant Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    A large ServiceNow Elite partner are looking to bring in many ServiceNow professionals as they continue to bring on more customers. With this demand they are looking for ServiceNow Developers, Technical Consultants & Technical Architects. Remote working available but must be based in Sweden (ideally Stockholm).

    Role & Responsibilities

    ServiceNow Senior Developer/Technical Consultant:

    * Work closely with the Business Analyst to understand and develop the technical solution as detailed in user stories
    * Providing expertise on all technical questions related to the development of ServiceNow
    * Understand the large-scale thinking and approach needed for the success of the project

    ServiceNow Architect:

    * Development of digital solutions for our customers based on ServiceNow
    * Advice to customers in the ServiceNow modules
    * Analysis of customer requirements
    * Creation of user stories based on customer requirements
    * Creation of process documentation
    * Conduct customer workshops and training
    * Support and participation in pre-sales and customer workshops

    Skills & Qualifications

    * Minimum 2 years ServiceNow development experience
    * ServiceNow implementation experience
    * Understanding of project life-cycle along with Agile/Scrum working styles
    * High level Javascript experience
    * ITOM, HR, CSM, Custom Apps experience highly desired

    If you're interested with in a ServiceNow Developer, Technical Consultant or Architect role and want to discuss this exciting opportunity further, please call Ben Austin-Blows on +44 (0) 2038266701. Alternatively, click apply or find me on LinkedIn.

    Ref: BAB-19-21_1611080124

    ServiceNow Developer/Technical Consultant/Technical Architect

    Sweden, Stockholm

    • 50000 to 75000 SEK
    • Consultant Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    Job Description

    A large ServiceNow Elite partner are looking to bring in many ServiceNow professionals as they continue to bring on more customers. With this demand they are looking for ServiceNow Developers, Technical Consultants & Technical Architects. Remote working available but must be based in Sweden (ideally Stockholm).

    Role & Responsibilities

    ServiceNow Senior Developer/Technical Consultant:

    * Work closely with the Business Analyst to understand and develop the technical solution as detailed in user stories
    * Providing expertise on all technical questions related to the development of ServiceNow
    * Understand the large-scale thinking and approach needed for the success of the project

    ServiceNow Architect:

    * Development of digital solutions for our customers based on ServiceNow
    * Advice to customers in the ServiceNow modules
    * Analysis of customer requirements
    * Creation of user stories based on customer requirements
    * Creation of process documentation
    * Conduct customer workshops and training
    * Support and participation in pre-sales and customer workshops

    Skills & Qualifications

    * Minimum 2 years ServiceNow development experience
    * ServiceNow implementation experience
    * Understanding of project life-cycle along with Agile/Scrum working styles
    * High level Javascript experience
    * ITOM, HR, CSM, Custom Apps experience highly desired

    If you're interested with in a ServiceNow Developer, Technical Consultant or Architect role and want to discuss this exciting opportunity further, please call Ben Austin-Blows on +44 (0) 2038266701. Alternatively, click apply or find me on LinkedIn.

    Ref: 23957355_1614284778

    Service Manager - Incident/Problem Manager

    England, Surrey, Farnham

    • 45000 to 55000 GBP
    • Systems Manager Role
    • Skills: IT Lifecycle ITIL Intermediate Qualification ITIL V3/V4 ITSM Tool ServiceNow, BMC Remedy
    • Seniority: Mid-level

    Job description

    Service Manager - (Major) Incident/Problem Manager

    Location: Farnham/Guildford (Flexible remote working)
    Salary: £45,000k - £55,000k per annum (DOE)

    Purpose:
    The prime objective of the service manager role is for delivering effective incident and problem management resulting in the provision of robust services to the global organisation.

    Constantly building and delivering continual improvement around the ITIL/Agile service management frameworks. The potential candidate will be expected in providing stable and robust services on a global scale.

    Responsibilities:
    The primary focus will be on restoring service efficiently from incidents, preventing problems that result in incidents, eliminating the nature of reoccurring incidents and minimising the impact of incidents that will not be prevented. There will be a progressive focus on reactive and proactive elements where the objective is to minimise impact for incidents and improving the overall process.

    The ideal candidate will demonstrate a strong stock of knowledge and experience in the service management space, thriving in a fast-paced environment with an emphasis in positive and adaptive working practices.

    * Define, implement and lead in the Incident & Problem Management process that maintains a continuous state of control and governance, this includes the development of procedures utilising the ITSM toolset which it is fit for purpose e.g (BMC/ServiceNow)

    * Ensure the day-to-day operation of the incident management processes, including roles and responsibilities. Including all modes of communication are effective and fit for use throughout the incident lifecycle.

    * Function as the main POC for updates on day-to-day incident management issues. This includes liaising with the global teams and senior management to ensure appropriate stakeholders are well informed.

    * End to end responsibility for the management, facilitating communication, escalation, investigation and resolution of major incidents, ensuring business updates are timely and of sufficient quality, scheduling and arranging discussions and updates as per required.

    Qualifications:

    * Strong ITIL knowledge and experience
    * Experience or understanding of working in an agile environment
    * 3-5 year's experience in a ITIL process role particularly relating to incident/problem management
    * Experience of running both a reactive/proactive problem management function.
    * IT Life-Cycle Management
    * ITIL Intermediate qualification
    * ITIL V3/V4
    * ITSM toolkit (e.g. ServiceNow, BMC Remedy)

    If you want to find out more information, please contact me on d.landi-scarpato@nelsonfrank.com or on 02038266694.

    Ref: 0450CHW_1610568462

    ServiceNow Developer

    USA, New Jersey, Jersey City

    • 120 to 12500 USD
    • Developer Role
    • Seniority: Junior

    Job description

    ServiceNow Developer-Remote - $120/HR

    The company in the Risk Management field is looking to manage its client risk as much as possible. Providing Data and clear paths ways to their clients in many fields we work in like insurance, energy, and financial services markets, etc. This way our clients can make more strong, and quick decisions with no error.



    Company

    Creating teams that work globally using AI, machine learning, automation, and many other highly advanced technology. My client reviews millions of records and delivers cutting-edge decision support to prevent credit, leading, and cyber risks. Correspondingly screening and give their intake on their clients on many different global matters situations such as climate change, catastrophes, and geopolitical issues.



    Your Role

    You will be working remotely working hands-on ServiceNow Developer and service management, you will be on a collective platform team that will grow functionalities and invents, in support of trans-formative projects within technology and business verticals.

    Your responsibilities will include

    Produce and Develop ServiceNow solutions including making, arrangement, and customisation's of Applications, form design, business rules, workflows, UI behavior, user roles and groups, and access controls

    * ITOM expertise including ServiceNow Discovery including Cloud Discovery, as it relates to CMDB health, Service and Service Offering engineering, and CSDM.
    * Integrations, automation, and/or orchestration via workflows, scripting web services/APIs, and Integration Hub.
    * able to tactical part in strategy, solutioning, and execution sessions.
    * Capability to facilitate technical workshops and requirements discussions with engineering and management.

    An understanding of industry best practices, ITSM, and ITOM process areas













    Requirements

    * Must have 3 years of ServiceNow work experience in development, configuration, and administration
    * Must have at least 3 years of scripting experience with JavaScript, AngularJS, and/or ReactJS
    * 3 years in a technical ServiceNow role for the operation of structures within the ITSM, ITOM, Security Operations, and/or HR product suites

    Having Knowledge of the ServiceNow platform and Integration tools

    * Experience with Agile development and project methodology
    * Must be able to communication and documentation skills effectively
    * Must have a functional understanding of cloud infrastructure
    * ServiceNow CSA required; additional Development Certifications and Micro-Certifications a plus

    ServiceNow Applications and Features:

    Incident, On-Call Scheduling, Change, Knowledge, Request Management and Service Catalog, Discovery, CMDB, Software and Hardware Asset Management, Service Portal, Mobile Now and Agent, Security Operations Security Incident, HRSD; GRC a plus.

    Skills:

    JavaScript, Java, XML, REST, AngularJS/ReactJS JSON, SQL, Powershell, Python





    If you are interested in this position email j.goodson@NelsonFrank.com

    Ref: 0450CHW_1611151387

    Business Systems Analyst

    USA, North Dakota, New England

    • 40 to 50 USD
    • Business / Systems Analyst Role
    • Seniority: Senior

    Job description

    Business Systems Analyst-Fully Remote - Senior Level

    My client is ServiceNow Partner Company, looking for Senior Level Professional to run their new projects and manage their ServiceNow team.

    Your Role

    You will be a part of a project and working on agile teams, understanding the business requirements. You will be studying the existing business process, developing into an expert on business process.

    Your responsibilities will include

    * Working with product owners on agile teams
    * Prepare test data and test cases based on Business data
    * Integrate scenarios in Training and User manual
    * Coordinate and perform product team user testing

    Requirements

    * Senior Level experience with ServiceNow
    * 3+ years of consulting services to support CIO or CISO (preferably in federal agencies)

    * U.S Citizenship Required/Security Clearance Preferred
    * Strong written and verbal communication skills
    * Working knowledge of system technology development and deployment activities such as training, communications, system rollout
    * Perform research analysis and assess/ monitor programs.
    * Present research findings clearly and concisely.
    * Ability to effectively work within a team setting.
    * Functional knowledge of MS Office Suite and Google platforms
    * One or more CISSP, CAP, CCSK, CISA, or CISM certification
    * Hands-on experience using or implementing Governance Risk and Compliance (GRC) tools such as Telos Xacta, CSAM, EMASS, RiskVision, or ServiceNow GRC require



    If you are interested in this position, email j.goodson@NelsonFrank.com

    Ref: 212dssdsdsdfdbfdbfdb_1609959999

    Senior ServiceNow Developer

    USA, Georgia, Atlanta

    • Negotiable
    • Developer Role
    • Seniority: Senior

    Job description

    Senior ServiceNow Developer - Contract - Competitive

    My client is a smaller outfit that is constantly growing as individuals and as a company. They are seeking a Senior ServiceNow Developer to join their team. This is a great opportunity to help configure and customise platforms using industry best practices

    As a ServiceNow Senior Developer your responsibilities with include:

    * Provide software configuration, customisation and automation using best practices.
    * Collaborate with internal UX Developers to ensure proposed and implemented solutions provide best-in-class user experience.
    * Work with internal colleagues to design and implement integration's/data feeds/interfaces with other systems including APIs databases monitoring tools LDAP etc.
    * Provide ongoing support, monitoring and maintenance of deployed products.
    * Deploy update sets to production environment following defined change control processes.

    To be eligible for hiring you must meet the following requirements:

    * Bachelor's degree in Computer Science or related discipline or equivalent combination of education and work experience.
    * 5 years job related experience.
    * 4 + years as a ServiceNow Developer.
    * Experience with ServiceNow ITBM Agile, Jira, or similar agile work tracking system.
    * Experience with Web Development Technologies (HTML, JavaScript, CSS, SCSS/LESS, AngularJS, Bootstrap).
    * Experience developing ServiceNow Catalog Items, Workflows, Business Rules, and other areas of the ITSM product.
    * Certifications in ITILv4 , Administration, Development

    Useful info:

    My client provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, my client complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.



    All potential candidates can reach me at c.bateman@nelsonfrank.com

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