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Requirements:
* Bachelor's degree
* 2 years of ServiceNow experience at least as administrator or developer minimum
* 2 years of experience with IT Operations or ServiceNow implementations
* Fully bilingual (French/English)
* QC based

Preferred:
* Understanding of Agile methodology
* ITIL certified
* ServiceNow CSA certification
* ServiceNow CAD certification

Key Responsibilities and Duties
* Primary operational point of contact for ServiceNow platform operations
* Provide support and resolution to escalated ServiceNow platform incidents
* Coordinate with the project and IT teams and manage deployments across production and sub-production instances
* Develop and promote platform enhancements (e.g. flows, catalogue items, form enhancements, integrations, CMDB, etc.)
* Perform upgrades and patching on the platform
* Manage and monitor platform performance and security including MID server and integrations deployment
* Coach and mentor junior technical staff
* Ensure technical documentation of enhancements and stories is maintained up to date
* Ensure that technical implementation of the platform is done in accordance to best practices including security and minimization of technical debt
* Validation and estimation of functional/non-functional requirements
* Availability to work weekends and holidays when required as planned as part of a broader team (24X7 operation)

Here at Nelson Frank we specialise in ServiecNow recruitment and currently we are working with an Elite ServiceNow partner in New Zealand who are looking for a ServiceNow Solution Architect to join the team.

As a ServiceNow Solution Architect, you will play a pivotal role in understanding our clients' requirements and showcasing how ServiceNow can enhance their digital transformation initiatives. You will actively support Sales and Presales activities, identifying and qualifying opportunities, building proof of concepts, and delivering compelling demonstrations to customers. By providing high-quality expertise, you will become the trusted advisor for our clients, presenting innovative solutions to stakeholders at all levels of seniority.

Delivering successful outcomes in client engagements is crucial in this role. You will ensure excellent reputation for delivery and maintain high customer satisfaction ratings. Cultivating strong relationships with ServiceNow solution consultants, account executives, and other relevant ServiceNow representatives is essential to collaborate effectively and drive impactful results. Your responsibilities will include conducting customer-facing workshops with business stakeholders and subject matter experts, developing solutions for complex portfolios/domains, and actively participating in project meetings to support the project manager.

In addition to your technical responsibilities, you will provide valuable insights on the ServiceNow platform, including new releases and future road maps, ensuring our clients stay ahead of the curve. Your extensive knowledge of service modules such as ITSM, ITOM, HR, CSM, and CMDB will be put to use as you design effective solutions aligned with business value priorities. ServiceNow certifications and experience leading and delivering projects will be highly desirable for this role.



Preferred/Highly Desirable Skills and Experience:

* Knowledge of service modules (ITSM, ITOM, HR, CSM, CMDB).
* Extensive Stake holder engagement experience.
* ServiceNow Certifications
* CTA (Not a must but preferred)
* Experience leading and delivering projects.

Join the team and be part of a vibrant and forward-thinking organization that values innovation, collaboration, and continuous growth. If you are passionate about leveraging the power of ServiceNow to drive digital transformation and deliver exceptional solutions to our clients, we would love to hear from you.

Apply now and seize the opportunity to take your career to new heights as a ServiceNow Solution Architect with Nelson Frank.





Phone: +61 3 8592 0584 (ext 0584)
Email: r.jacob@nelsonfrank.com