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    newRef: 28/04/21/JHH_1619616436

    ServiceNow Business Analyst

    England, London, City of London

    • 50000 to 60000 GBP
    • Business / Systems Analyst Role
    • Seniority: Mid-level

    Job description

    ServiceNow Business Analyst - Salary £50,000 - £60,000 - UK Wide



    I'm currently working with a ServiceNow Partner who are recruiting for a ServiceNow Business Analyst. The Business Analyst will be responsible for bridging the gap between the client and the technical team. The ideal candidate will have expertise in both the fundamental processes of ServiceNow as well as being able to bring solutions to the client while considering their requirements.



    Key Responsibilities:

    * Work with other members of the ServiceNow team to design, test and transition the ServiceNow platform.
    * Handling the support and transition to other delivery teams throughout projects
    * Create and deliver training workshops
    * Communicate and understand client's needs, and help translate these to the technical team.
    * Follow all current company process polices
    * Producing documentation concerning process and procedures

    Skill Sets:

    * Experience with ITSM and operation processes
    * Experience configuring or administrating the ServiceNow platform.
    * Understanding of Scrum Methodology
    * Able to be a peacekeeper and navigate internal problems in the team and with the client
    * Strong analytical skills by being able to break down complex tasks into process improvement solutions



    Certifications:

    Any of the below would be ideal.

    * ITIL Foundation+
    * Certified System Administrator (ServiceNow) modules Presales/Micro-Certifications
    * COBIT, VeriSM, IT4ITLean IT, Scrum Certified

    Ref: 02/11/2021_1613060142

    ServiceNow Technical Implementation Consultant / Developers

    USA, Washington, Kirkland

    • Negotiable
    • Developer Role
    • Seniority: Mid-level

    Job description

    Attention Attention all ServiceNow Technical Implementation Consultant / Developers!!



    Office: Remote or Kirkland, WA



    Competitive salary to competitors!!

    While working remotely you must be available and be able to work PST hours remotely to support West Coast customers. This is a 100% remote opportunity for a passionate ServieNow Developer/ Technical Consultant that enjoys being hands on as well working with customers to solve their many business problems. A focus area within the platform is CSM, HRSD, ITBM and SecOps!



    Our client is a world-class consulting firm that specialises in implementing technology solutions such as ServiceNow. They help clients realise greater value from their IT investments in order to provide superior customer experiences and value within the organisation. They have a very diverse background where individuals come from all over to workhere.

    Required Qualifications

    * At least 1 year of ServiceNow system administration and development experience
    * ServiceNow technical configuration and development including application UI configuration, workflow configuration, setup of core integrations (LDAP, SSO, e-mail), and development of reports and dashboards is a must
    * Experience with web technologies scripting (XML, HTML, JavaScript, Web Services, etc.)
    * Strong interpersonal, written and verbal communication skills
    * Well-rounded knowledge of the CMDB
    * Understanding of Agile SCRUM development methodology
    * Experience supporting at least one ServiceNow implementation



    Our client would also like to see if candidates have qualifications in

    * ServiceNow System Administrator Certification
    * ServiceNow Implementation Specialist Certification for ITSM
    * Highly Desired: ServiceNow Implementation experience in various modules besides ITSM/CMDB such as APM, CSM and Get To Work/Safe Workplace, HRSM, etc.



    If you believe that you would be a great fit and want to join this amazing culture please email a copy of your resume at j.davidson@nelsonfrank.com or you can contact me via phone at 215-789-9947 (ext 9447)

    Ref: 03/18/21_1616074912

    ServiceNow Sec Ops BPC

    USA, Michigan, Grand Rapids

    • Negotiable
    • Consultant Role
    • Seniority: Mid-level

    Job description

    Searching All ServiceNow Sec Ops BPC

    Our elite partner is looking to expand their team with this amazing opportunity. You will have the opportunity to grow within the company and be invested in by the company! If you are ready to take your career to the next level, this place is for you!

    Salary

    $130K

    Travel

    Remote

    What Will You Do!

    * This role involves working directly with clients:
    * Conducting Assessment Workshops remote/on-site with customers
    * Work with technical consultants to capture customer requirements.
    * Demonstrate working knowledge of SECOPS to clients during the workshop.
    * Oversee the process portion of the implementation project.
    * Provide guidance to the implication team and customer when changes are requested, or challenges are identified.
    * Regularly review the status of the project with the customer, proactively identifying process concern
    * Demonstrate working knowledge of security best practices to clients during implementation.
    * Sales support:
    * Act as a Subject Matter Expert (SME) on pre-sales calls
    * Attend conferences and in-person events in support of your area of expertise.
    * Demonstrate working knowledge of Security Practices (SECOPS) to clients during presales.
    * Experience in Security Incident Response, Vulnerability Remediation, Threat Intelligence Vendor Risk Management

    Certifications (Preferred)

    * Bonus superpowers:
    * · CSA- Certified System Administrator Certification from ServiceNow
    * · CIS- Certified Implementation Specialist
    * · VR or SIR certified
    * · Having GRC experience would be great! And/or Cyber Security and/or GRC Industry Certifications (SANS, ISC2, Comptia, CRISC,etc.

    ServiceNow SecOps Technical Consultant Requirements

    * 2+ years of ServiceNow work experience or equivalent work experience.
    * · Cyber Security and/or GRC Industry Certifications (SANS, ISC2, CompTIA, CRISC, CISSP)
    * · Strong understanding of Security and/or GRC technologies
    * · Bachelor's degree in computer science or related field, or similar years of experience in a related field
    * · Solid experience in requirements gathering, including experience in creating process documentation.
    * · Experience in security frameworks like NIST 800-61, NIST 800-53, NIST 800-37, ISO27001, ISO27035, SANS, STIX/TAXII, Open IOC, etc.
    * · Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)
    * · Proven experience in driving process improvement recommendations in a services environment
    * · Actively participated in industry collectives and is a contributor to the security community.
    * · Agile Scrum experience (certification a bonus)



    If you believe that you would be a great fit and want to join this amazing culture please email a copy of your resume at j.davidson@nelsonfrank.com or you can contact me via phone at 215-789-9947 (ext 9447)

    Ref: 02/26/2021_1614354970

    ServiceNow Customer Service Management Technical Consultants

    USA, Massachusetts, Randolph

    • Negotiable
    • Consultant Role
    • Seniority: Mid-level

    Job description

    ServiceNow Customer Service Management Technical Consultants



    Our elite partner is looking to expand their team with this amazing opportunity. Our client is a small company with less than 50 employees ready to grow. With this client, you will have the opportunity to grow within the company at a rapid pace than its competitors. They are also making headway in the vaccine distribution by providing solutions on the ServiceNow platform. This is a great company to make that will help you grow your professional career and also help the community as well.

    Salary

    Flexible

    Travel

    Remote position



    CSM Technical Consultant Requirements



    * 1-3 years of experience on the ServiceNow Platform
    * Certified System Admin plus an additional mainline ServiceNow Implementation Specialist certification (CSM, ITSM, APM or PPM preferred.)
    * 1 to 3 years experience with scripting using languages such as Javascript
    * Experience in a technical consulting role
    * Excellent verbal and written communication skills required.
    * Be able to work in teams and coachable
    * Sociable, rational & respectful
    * CIS and CSM certifications are required



    If you believe that you would be a great fit and want to join this amazing culture please email a copy of your resume at j.davidson@nelsonfrank.com or you can contact me via phone at 215-789-9947 (ext 9447)

    Ref: 09/04/21/BP_1617987129

    ServiceNow Junior Developer

    England, London, City of London

    • 35000 to 50000 GBP
    • Developer Role
    • Skills: ServiceNow
    • Seniority: Junior

    Job description

    ServiceNow Junior Developer

    I'm currently working with a ServiceNow Elite Partner who are looking to bring in a Junior ServiceNow Developer who would trained and supported to progress within the company. Generally you would be working on the configuration, customisation and development of integration components. This role would be ideal for an experienced ServiceNow Administrator who is looking for their next step.

    Responsibilities:

    * ServiceNow administration experience with exposure to building and configuring ServiceNow applications and services
    * Understanding of both client and server side scripting and adhering to ServiceNow coding best practice. Hands on experience with ACL's. Understanding how and why they are used
    * Create and updating documentation and procedures. Adaptable with the willingness to push themselves in a challenging and evolving environment
    * Takes part in ServiceNow testing, administration and development activities as well as trouble shooting
    * Working alongside business analyst and assisting in qualifying client requirements
    * Qualify client requirements through validation of "needs" versus "wants"

    Skills Required:

    * Experience in administering the ServiceNow Platform
    * Scripting - JavaScript, HTML, CSS, AJAX and Jelly
    * Understanding Agile and SCRUM
    * Advanced communication skills (written and speaking skills)
    * Strong attention to detail
    * Knowledge and work experience in JavaScript/ Angular/ AngularJS
    * Demonstrable experience in JavaScript coding
    * Understanding of relational databases concepts

    Certifications:

    (Any of the below are good to have)

    * ServiceNow System Administration certificate
    * ITIL Foundation Certified
    * ServiceNow Implementation Specialist certificate
    * ServiceNow Scripting certificate
    * Application Creation in ServiceNow

    Ref: 02/25/2021_1614264765

    ServiceNow Technical Implementation Consultant / Developers

    USA, Washington, Kirkland

    • Negotiable
    • Consultant Role
    • Seniority: Junior

    Job description

    Opportunity for ServiceNow Technical Implementation Consultant / Developers!!



    Office: Remote or Kirkland, WA



    While working remotely you must be available and be able to work PST hours remotely to support West Coast customers. This is a 100% remote opportunity for a passionate ServieNow Developer/ Technical Consultant that enjoys being hands on as well working with customers to solve their many business problems. A focus area within the platform is CSM, HRSD, ITBM and SecOps!



    Our client is a world-class consulting firm that specializes in implementing technology solutions such as ServiceNow. They help clients realize greater value from their IT investments in order to provide superior customer experiences and value within the organization. They have a very diverse background where individuals come from all over to workhere.



    Required Qualifications

    * At least 1 year of ServiceNow system administration and development experience
    * ServiceNow technical configuration and development including application UI configuration, workflow configuration, setup of core integrations (LDAP, SSO, e-mail), and development of reports and dashboards is a must
    * Experience with web technologies scripting (XML, HTML, JavaScript, Web Services, etc.)
    * Strong interpersonal, written and verbal communication skills
    * Well-rounded knowledge of the CMDB
    * Understanding of Agile SCRUM development methodology
    * Experience supporting at least one ServiceNow implementation

    Our client would also like to see if candidates have qualifications in

    * ServiceNow System Administrator Certification
    * ServiceNow Implementation Specialist Certification for ITSM
    * Highly Desired: ServiceNow Implementation experience in various modules besides ITSM/CMDB such as APM, CSM and Get To Work/Safe Workplace, HRSM, etc.



    If you believe that you would be a great fit and want to join this amazing culture please email a copy of your resume at j.davidson@nelsonfrank.com or you can contact me via phone at 215-789-9947 (ext 9447)

    Ref: 025256658_1612557025

    ServiceNow Solutions Architect

    USA, New York, Manhattan

    • Negotiable
    • Architect Role
    • Seniority: Senior

    Job description

    ServiceNow Solutions Architect| Remote| Contract

    You will be working for a Digital Engineering Company that is a ServiceNow Gold Services, Gold Sales and Authorized Training Partner.

    ServiceNow Solutions Architect

    The ServiceNow Architect will be focused heavily on client facing responsibilities. The Solution Architect is primarily responsible for supporting the successful implementation of ServiceNow solutions to customers, configuration and customization of ServiceNow solutions, and following best practices to improve delivery of projects. The role will be primarily remote with some travel to New York City.

    Additional duties of the role:

    * Work with clients to present implementation vision
    * Create technical best practices to improve delivery, efficiency and quality projects
    * Assist with technical challenges across a portfolio of complex projects
    * Configuration and customization of ServiceNow
    * Development of required client specific reporting
    * Development of requirement integration components
    * Prepare all technology related client facing and internal deliverables
    * Provide technical design and leadership and ensure the highest standard of technical quality

    Successful candidates will possess the following skills and experience:

    * At least 5 years' of experience in hands-on ServiceNow (either system administration, User Interface modification or architectural knowledge) meeting client requirements and performing system tuning
    * At least 5 years' of experience in programming JavaScript or other related technologies
    * At least 5 years' experience in developing on the ServiceNow platform including the customization of the core applications such as Incident, Problem, Change, and Service Catalog
    * Experienced in leading other technical team members to a desired solution-requirements review, code reviews, support and coaching
    * At least 5 years of experience in demonstrated communication and interpersonal skills; written and oral
    * At least 5 years of experience in/with ITIL
    * Experience with the configuration of applications, modules, user interface, tasks, emails and events
    * Understanding of packaging and migration of configurations
    * Ability to tailor existing ITIL workflows to customer requirements using workflow editor
    * Design of custom reports knowledge, and basic data loading principles
    * At least 3 years of experience as an Architect or Solutions lead on ServiceNow Implementations projects.



    ****This is a remote position, minimal travel expected.****

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