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Nelson Frank is working with an Elite partner in Brisbane who are looking for a ServiceNow Solution Consultant to join the team.

What's on offer:

* Flexible working arrangements available
* Valuable training offered across the business, including full access to our Learning & Development platform.
* A work culture that puts emphasis on connectivity, professional development and growth, offering dedicated Professional Development Leave day for all staff
* A workplace focused on employee well being, with an Employee Assistance Program which offers confidential support to all staff- via the AccessEAP platform and dedicated People Experience team
* Ability to work with the latest, cutting-edge technologies across many comprehensive areas and solutions
* Working alongside highly experienced professionals willing to share their knowledge

Tasks and Responsibilities:

* Driving the continuous improvements of Nexon's implementation methodology and service offerings
* Mentoring and coaching other consultants within the team
* Acting as the SME point of escalation for project related matters
* Ensuring project design, quality and repeat-ability documentation and processes are available, accessible and understood by the team
* Providing well-conceived, clearly articulated and pragmatic solutions and recommendations to complex business problems
* Understanding the client's vision and how ServiceNow contributes to their digital transformation journey
* Supporting Sales and Presales activities through opportunity identification and qualification, building proof of concepts and presenting demonstrations to customers
* Providing high quality expertise to gain trust from the client as the go-to advisor
* Presenting solutions to stakeholders at all seniority levels
* Delivering successful outcomes in client engagements, ensuring an excellent reputation for delivery and ensuring high customer satisfaction ratings
* Cultivating strong relationships with ServiceNow solution consultants, account executives and other relevant ServiceNow representatives
* Conducting customer facing workshops with business stakeholders and subject matter experts
* Developing solutions for one or more complex portfolios/domains to ensure effective solutions are designed in accordance with business value priorities
* Engage in project meetings and performing tasks including project implementation planning, identifying project risks/issues and provide estimates as required to support the project manager
* Review project deliverables to ensure high quality standards and customer requirements are met
* Providing ServiceNow platform insight and forward-thinking on ServiceNow upgrades, new releases, future ServiceNow road-map

Essential Skills and Experience:

* Relevant tertiary degree, and/or recognised industry qualifications and experience
* Minimum of 5 year's commercial experience in a software discipline;
* Experience with web-based technologies such as HTML, JavaScript, Web Services, XML, API's, Databases, Security and System Integrations
* Proven consulting skills including analysis, design, project management and organisational change management skills
* Demonstrated ServiceNow experience and certifications (Certified System Administrator and a Certified Implementation Specialist certifications)
* Excellent stakeholder engagement skills in building and maintaining relationships
* Ability to capture customer requirements, translate into effective ServiceNow designs and form build/configuration activities
* Exceptional interpersonal skills, verbal communication and written communication
* Comprehensive experience in Agile techniques
* Ability to manage sensitive information and maintain a high degree of confidentiality, with acute attention to detail
* Adaptable ability to meet deadlines and deliver to changing priorities
* Ability to lead a customer engagement from start to finish, acting as a subject matter expert within your field
* Expertise in data/workflow modelling skills to a level of multi-level swim-lane process models or BPMN
* Ability to complete work within the ServiceNow platform including configuration of modules, reporting, workflow, self-service portal, systems integration and data transforms



Preferred/Highly Desirable Skills and Experience:

* Knowledge of service management frameworks (e.g. ITIL or SIAM)
* Technical skills in web based technologies (HTML, CSS, JavaScript, XML/JSON, REST/SOAP Web Services)
* Experience working in a structured environment with an understanding of the principles of project management methodologies such as AGILE (Scrum) and WaterFall (Prince/PMBOK)
* Experience with data flow and data modelling tools





Please don't hesitate to reach out on Ph: (03) 8592 0524 E: j.hawthorn@nelsonfrank.com

Nelson Frank is working with an Elite partner in Brisbane who are looking for a ServiceNow Solution Consultant to join the team.

What's on offer:

* Flexible working arrangements available
* Valuable training offered across the business, including full access to our Learning & Development platform.
* A work culture that puts emphasis on connectivity, professional development and growth, offering dedicated Professional Development Leave day for all staff
* A workplace focused on employee well being, with an Employee Assistance Program which offers confidential support to all staff- via the AccessEAP platform and dedicated People Experience team
* Ability to work with the latest, cutting-edge technologies across many comprehensive areas and solutions
* Working alongside highly experienced professionals willing to share their knowledge

Tasks and Responsibilities:

* Driving the continuous improvements of implementation methodology and service offerings
* Mentoring and coaching other consultants within the team
* Acting as the SME point of escalation for project related matters
* Ensuring project design, quality and repeat-ability documentation and processes are available, accessible and understood by the team
* Providing well-conceived, clearly articulated and pragmatic solutions and recommendations to complex business problems
* Understanding the client's vision and how ServiceNow contributes to their digital transformation journey
* Supporting Sales and Presales activities through opportunity identification and qualification, building proof of concepts and presenting demonstrations to customers
* Providing high quality expertise to gain trust from the client as the go-to advisor
* Presenting solutions to stakeholders at all seniority levels
* Delivering successful outcomes in client engagements, ensuring an excellent reputation for delivery and ensuring high customer satisfaction ratings
* Cultivating strong relationships with ServiceNow solution consultants, account executives and other relevant ServiceNow representatives
* Conducting customer facing workshops with business stakeholders and subject matter experts
* Developing solutions for one or more complex portfolios/domains to ensure effective solutions are designed in accordance with business value priorities
* Engage in project meetings and performing tasks including project implementation planning, identifying project risks/issues and provide estimates as required to support the project manager
* Review project deliverables to ensure high quality standards and customer requirements are met
* Providing ServiceNow platform insight and forward-thinking on ServiceNow upgrades, new releases, future ServiceNow road-map

Essential Skills and Experience:

* Relevant tertiary degree, and/or recognised industry qualifications and experience
* Minimum of 5 year's commercial experience in a software discipline;
* Experience with web-based technologies such as HTML, JavaScript, Web Services, XML, API's, Databases, Security and System Integrations
* Proven consulting skills including analysis, design, project management and organisational change management skills
* Demonstrated ServiceNow experience and certifications (Certified System Administrator and a Certified Implementation Specialist certifications)
* Excellent stakeholder engagement skills in building and maintaining relationships
* Ability to capture customer requirements, translate into effective ServiceNow designs and form build/configuration activities
* Exceptional interpersonal skills, verbal communication and written communication
* Comprehensive experience in Agile techniques
* Ability to manage sensitive information and maintain a high degree of confidentiality, with acute attention to detail
* Adaptable ability to meet deadlines and deliver to changing priorities
* Ability to lead a customer engagement from start to finish, acting as a subject matter expert within your field
* Expertise in data/workflow modelling skills to a level of multi-level swim-lane process models or BPMN
* Ability to complete work within the ServiceNow platform including configuration of modules, reporting, workflow, self-service portal, systems integration and data transforms



Preferred/Highly Desirable Skills and Experience:

* Knowledge of service management frameworks (e.g. ITIL or SIAM)
* Technical skills in web based technologies (HTML, CSS, JavaScript, XML/JSON, REST/SOAP Web Services)
* Experience working in a structured environment with an understanding of the principles of project management methodologies such as AGILE (Scrum) and WaterFall (Prince/PMBOK)
* Experience with data flow and data modelling tools





Please don't hesitate to reach out on Ph: (03) 8592 0524 E: j.hawthorn@nelsonfrank.com

ServiceNow Administrator - up to £50,000 - Manchester Based

This position is for a ServiceNow System Administrator who will be responsible for ServiceNow discovery and related Service management offerings. You will be expected to maintain the platform for the key users like command centre / platform team etc. Ideal candidate should have experience with different modules of ServiceNow (ITSM as a minimum) and able to troubleshoot / analyse the issue and apply solution as appropriate.

Responsibilities:

* Knowledge of Core Module of ServiceNow (Change Management/ Incident/Problem/CMDB/ Discovery)
* Monitoring aspects of the ServiceNow Platform and working on improvements
* Be able to recognise potential issues and then proactively find defects and fix issues
* Coordinate with other members if the team to provide accurate timelines, observations and recommendations
* Understand and document the current "as is processes" and "to be processes" and then work for continuous Service improvement.
* Ensure implementation of Change Requests and Service Requests
* Handling Major Incidents as per the established process
* Participation in new module related project work as agreed with manager
* Knowledge Management - Sharing of knowledge with the peers for self and team development
* Service Improvements - The associate will be required to be part of the service improvement initiatives and would be expected to work on the automation and process documentation/implementation

NEW OPPORTUNITY - Global Retailer
ServiceNow System Administrator- Full-Time Role

I am currently partnered with a global retailer who are on the lookout for a ServiceNow Administrator to join the team, this is an exciting opportunity for someone who wants to gain a wider exposure to the ServiceNow platform.

This would be well suited to someone that wants to contribute to the technical road-map and become a key figure in the organisation's implementation of ServiceNow.

Location: Blackburn, UK - (Once a week in Blackburn HQ)
Salary: £45,000 - £55,000 + per annum - DOE

If you would like to find out more information about this role please reach out on d.landi-scarpato@nelsonfrank.com or on 02038266694.

(Candidates must be based in the UK and the role does not permit sponsorship)

ServiceNow System Administrator- Full-Time Role

I am currently partnered with a global retailer who are on the lookout for a ServiceNow Administrator to join the team, this is an exciting opportunity for someone who wants to gain a wider exposure to the ServiceNow platform.

This would be well suited to someone that wants to contribute to the technical roadmap and become a key figure in the organisation's implementation of ServiceNow.

Location: Blackburn, UK - (Once a week in Blackburn HQ)
Salary: £45,000 - £55,000 + per annum - DOE

If you want to find out more information, please reach out on d.landi-scarpato@nelsonfrank.com or on 02038266694.

ServiceNow System Administrator- Full-Time Role

I am currently partnered with a global retailer who are on the lookout for a ServiceNow Administrator to join the team, this is an exciting opportunity for someone who wants to gain a wider exposure to the ServiceNow platform.

This would be well suited to someone that wants to contribute to the technical roadmap and become a key figure in the organisation's implementation of ServiceNow.

Location: Blackburn, UK - (Once a week in Blackburn HQ)
Salary: £45,000 - £55,000 + per annum - DOE

If you want to find out more information, please reach out on d.landi-scarpato@nelsonfrank.com or on 02038266694.

NEW OPPORTUNITY - Global Retailer

ServiceNow System Administrator- Full-Time Role

I am currently partnered with a global retailer who are on the lookout for a ServiceNow Administrator to join the team, this is an exciting opportunity for someone who wants to gain a wider exposure to the ServiceNow platform.

This would be well suited to someone that wants to contribute to the technical road-map and become a key figure in the organisation's implementation of ServiceNow.

Location: Blackburn, UK - (Once a week in Blackburn HQ)
Salary: £45,000 - £55,000 + per annum - DOE

If you would like to find out more information about this role please reach out on d.landi-scarpato@nelsonfrank.com or on 02038266694.

(Candidates must be based in the UK and the role does not permit sponsorship)

Responsibilities:

* Participate in client workshop and lab exercise activities.
* Leverage your deep ServiceNow expertise to provide technical architecture designs to support client process improvement initiatives
* Design and configure ServiceNow IRM/GRC solutions to align with our client programs
* Guide your clients through the implementation of their ServiceNow IRM/GRC solutions
* Provide technical guidance to developers on ServiceNow configuration
* Develop testing plans and support customers through the testing cycle
* Develop training plans and deliver across all functional departments
* Embrace the opportunity to learn and grow in your career





Qualifications:

* 3+ years' experience in a professional environment
* 2+ years of experience with ServiceNow implementation
* Certified System Administrator (CSA)
* ServiceNow implementation lead or system administrator experience (hands-on configuration work)
* Ability to work both independently and in a team environment with professionals of all levels
* Strong organizational, interpersonal and presentation skills
* Excellent written and oral communication skills
* Ability to multi-task and handle multiple projects at the same time
* Exceptional problem solving, critical thinking, and analytical skills

ServiceNow Technical Platform Lead - London - up to £100,000

I'm currently working with a global shipping company who are looking to expand their ServiceNow team. They're looking for somebody to come in to lead the ServiceNow Platform.

What You'll be Doing:

* Ensure the continual service improvement backlog is constantly groomed to show the priority of tasks against the value they bring
* Ensure that there is a reliable mechanism and process to allow for the configuration/customisation of the ServiceNow system, including creating workflows, UI, client scripts, business rules and asset discovery
* Utilise scripting tools and ServiceNow functionality to create automate tasks within ServiceNow
* Ensure active integration's with existing tooling, such as SNOW, Finesse and SAP Success Factors are monitored and improved upon to develop the most concise picture of our assets, support picture and colleagues
* Responsibility for the management, integration to and content of the CMDB utilising ServiceNow discovery and ACC-V
* Knowledge management, utilisation, and measurement
* Provision of Technical and Service report writing and dashboard creation for team leads to drive down Incidents and see visible trends
* Perform integration's and process automation using ServiceNow capabilities, ensuring that ServiceNow remains the focus point and linking tool to other departments backlogs, and tooling to allow for smooth integration and collaboration

Key Skills and Experience:

* 4+ years development experience within ServiceNow, administrating, designing, developing, and delivering on the platform
* Ability to multitask effectively during busy times and remain calm during stressful situations
* Demonstrable expert knowledge and skills to create capabilities to drive self-service and automation. (Service Portal, Orchestration, Integration Hub)
* ServiceNow implementation and development experience in ITSM modules (Incident, Problem, Change, Service Catalogue/ Request Fulfilment, CMDB & Asset/Procurement)
* Strong Asset Management experience to drive governance, audit, and expenditure forecasts
* Designing and developing custom applications

Preferred Knowledge:

* ServiceNow Administrator Certified
* Certified Implementation Specialist
* Delivered 3+ Projects on the ServiceNow platform
* Experience as a technical resource working on the development of ServiceNow solutions (essential)
* Good working knowledge of ITIL/ ITSM Frameworks
* Experience with any of the following ITSM, CSM, ITOM, SPM, and Integration Hub Experience
* Experience in implementing ServiceNow Self-Service Portals
* Strong knowledge of utilising Flow Designer and Integration Hub to execute spokes and Powershell scripts over the MID Server to drive automation
* Ability to understand business requirements and convert them into solution designs
* Understanding and experience of implementing ServiceNow best practices

Vous rejoignez un cabinet de conseil à taille humaine



Votre rôle

* Co-construire l'offre d'intégration technique ServiceNow
* Suivre la montée en compétences des équipes encadrées
* Accompagner les clients dans leur transformation digitale
* Conduire les ateliers Techniques et participer aux ateliers fonctionnels
* Participer à la définition de l'architecture des solutions ServiceNow : Structuration des
instances, Gestion de modèle de donnée, interfaces entrantes / sortantes, Roadmaps…
* Prendre en charge les activités de release des plateformes
* Participer aux instances de Design Authority
* Maintenir son niveau de certification éditeur
* Assurer la veille éditeur sur les releases et nouveaux produits

Profil recherché

* Bac +5 - Ecole d'ingénieur ou Université informatique
* 5 ans minimum d'expérience sur des projets d'implémentation et de déploiement de la solution S
* Expérience éprouvée d'architecture technique et applicative sur un modèle SaaS
* Certification ITIL v3 ou v4
* Certified System Administrator (CSA) + au moins 1 CIS : ITSM, HRSD, SPM, ITAM, CSM, IRM, App Engine
* Anglais professionnel impératif lu, écrit et parlé

Les plus

* Maîtrise des pratiques de développement Low Code et Pro Code
* Maîtrise de l'Integration Hub
* Familier des usages DevOps SERVICENOW au travers des update sets, batchs et git lab /hub
* Expérience éprouvée dans l'accompagnement des équipes en mode Agile et capacité à coordonner leurs activités
* Participation à des actes d'avant-vente (POC) et à des soutenances
* Connaissances d'autres solutions du marché (Atlassian, Salesforce, HP, BMC…)