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For Permanent and Contract, Administrator

    Ref: 08/06/2022_1654681429

    ServiceNow Delivery Consultant

    England, London, City of London

    • 60000 to 70000 GBP
    • Consultant Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Service Delivery Consultant - Remote

    As a Service Delivery Consultant, you are engaged at the customer level in delivering support for ServiceNow through all phases of its lifecycle. You will have the opportunity to work across all business sectors with an array of customers as well as working with the wider Service Delivery team and key customer stakeholders in order to support, enhance (through development), manage and maintain a large number of ServiceNow environments.

    The Role:

    * Support high quality ServiceNow solutions, while providing advice and guidance on all matters relating to the Platform
    * Ensure adherence to coding and design standards, and provide technical hand-over documentation where required
    * Offer technical mentoring for areas of the Now Platform where you are considered an SME, to member of Service Delivery
    * Keep up to date with current and future functionality of the Now Platform in order to provide comprehensive responses to customer queries, and make suggestions around functionality adoption in relation to customer roadmaps and future plans
    * According to experience:

    * Provide technical design authority for enhancements being delivered under support contracts
    * Act as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice

    * Contribute to the development of technical procedures and standards
    * Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer where applicable
    * Regularly update technical knowledge by participating in internal and external training and certifications in line with documented career objectives and aspirations

    Experience:

    * 3+ years of experience in a Support or Technical Delivery role focused heavily if not entirely on the Now Platform
    * Excellent communication skills to bridge the gap between technical and non-technical stakeholders
    * Strong organisational skills, ability to work independently when needed and manage multiple work streams simultaneously
    * ServiceNow certified to the level of System Administrator and at least one CIS discipline

    Ref: 44445312865_1649777308

    ServiceNow Developer - Hardware Asset Management

    USA, Maryland, Annapolis Junction

    • Negotiable
    • Developer Role
    • Skills: ServiceNow, Hardware Asset Management, HAM, ITAM, Asset Management, ServiceNow Development
    • Seniority: Mid-level

    Job description

    * Develop across the full stack of Web technologies -Java, JavaScript, Angular.js, React, HTML and CSS
    * Translate requirements/stories and mock-ups into fully functional features by working closely with the implementation project team
    * Work in a Scrum-based, Agile development process that is light on documentation and meetings and heavy on coding
    * ServiceNow Hardware Asset Management Development
    * Configure the Application UI and workflows
    * Lead requirements gathering workshops
    * Attend, participate, and occasionally lead Scrum meetings
    * May be required to demo builds to customers
    * Assist with user acceptance testing
    * Ensure Project Lead receives timely updates on assigned tasks to facilitate frequent and proactive customer communication
    * Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
    * Provide mentorship and guidance to other members of the team
    * Ensure all time is recorded accurately and keep calendar up-to-date with scheduled activities
    * Other duties and responsibilities as assigned

    Education and/or Experience Qualifications

    * Bachelors degree in a Technical field or equivalent experience
    * 3+ years working on the ServiceNow platform

    Required Qualifications

    * ServiceNow Certified System Administrator (CSA) - current or within 6 months of hire
    * Proven experience in two additional product lines outside of ITSM
    * Proven ServiceNow HAM (Hardware Asset Management) experience
    * Knowledge of ITIL
    * Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment
    * Experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies
    * Experience implementing systems using the Agile/Scrum methodology

    Must be willing to go on site in Annapolis, Maryland on a periodic basis.

    Ref: 08/04/22BP_1649427149

    ServiceNow Administrator

    England, West Sussex, Crawley

    • 45000 to 50000 GBP
    • Administrator Role
    • Skills: ServiceNow
    • Seniority: Junior

    Job description

    ServiceNow System Administrator

    I'm currently working with a client of mine who is looking to bring in a ServiceNow Administrator to maintain their ITSM platform to support internal users and stakeholders.You will be providing application support, user administration, business analysis, system development and delivery.

    Responsibilities:

    * Enhancing across the platform with specific emphasis on solution design, usability and ongoing support, driving continuous improvement and value from the ServiceNow platform
    * You will be responsible for regular patching, hot fixes and version upgrades in line with product roadmap
    * Act as the primary support contact, providing triage and identification of issues affecting the platform operation to resolve incidents
    * Fulfilment of ServiceNow related requests including user, group, company administration and SLA configuration
    * Provision of support, administration, and development of the ServiceNow environment
    * Carry out a data-cleanse exercise to de-commission any knowledge articles no longer relevant
    * Focus on customer self-service portal redesign, improving the customer experience to encourage users to log incidents and requests via the portal directly
    * Help enhance and deliver the mobile app version so engineers can do on their phones (target is change approvals, and ticket updates on the go)

    Ref: 6574910_1649882909

    Developer

    USA, Massachusetts, Woburn

    • Negotiable
    • Developer Role
    • Seniority: Mid-level

    Job description

    Title: Developer (Technical Consultant) -- ServiceNow - Woburn, MA



    Company

    Your new company is an Elite ServiceNow Partner headquartered in Boston, MA with a team with members in over 29 states and Canada with 4 offices! You'll be joining a great company that is committed to the success of their clients and employees with unique perspectives of developers and architects who have been on the customer and consulting side. Your future employer believes that solutions are a service and provide top results in every engagement.



    Position Expectations

    You will be filling a role in this company as a ServiceNow Technical Consultant on a team that is growing every day. A candidate in this role will have to be work with the ServiceNow platform. Your prospective employer is looking for someone who has a strong administrative and technical skills background who is capable of designing and utilizing robust solutions across different ServiceNow modules.



    What You Will Need to Succeed

    To succeed in this role you will need to a strong working knowledge of multiple ServiceNow specialisations. The Technical Consultant will provide subject matter and technical expertise to support customer's implementation of products developed on the ServiceNow platform for your company and clients. As a candidate for this role, a ServiceNow Administrator Certification is required.



    What You Will Get in Return

    In return you will get ServiceNow exposure and be able to work with a wide variety of people while building strong communication, presentation, and writing skills. Candidates will be provided an opportunity to hone their skills and gives the opportunity to move to a ServiceNow Senior Technical Consultant.

    What You Need to Know

    Apply to this advert or contact j.capezzuto@nelsonfrank.com to learn more about the position. At this time please provide your most up to date CV with all relevant experience. After applying or contacting, you will hear back within the week on the next steps of a potential future employment opportunity.

    newRef: 06152022_1655313780

    ServiceNow System Administrator

    USA, Texas, Dallas

    • 100000 to 120000 GBP
    • Administrator Role
    • Skills: ServiceNow
    • Seniority: Senior

    Job description

    As a ServiceNow administrator, your duties are to provide support and training responsibilities to end-users of the platform, as well as, monitoring system elements. You administrate the workflows on the platform, implement new system plug-ins, help with problem resolution, documentation, and test system efficiency.



    Responsibilities:

    * Interact with stakeholders (Sec Ops, L1, ITAM) on understanding goals and requirements.
    * Automate, Create, document, develop, configure, and integrate applications using ServiceNow platform and best practices
    * Developing Service Catalogs, Workflows, Catalog Scripts, Service Portal, macros
    * ServiceNow Scripting like Scripted Rest APIs, Business rules, client scripts
    * ServiceNow REST API, ACLs, data policy, notifications, email scripts
    * Data load, transform creation and reporting capabilities.
    * Assist in building and maintaining internal technical documentation, manuals, policies, configurations, and processes
    * Coordinate with team on application and platform upgrades
    * Assist with review and promotion of update sets
    * Develop systems flows or workflows to provide process automation
    * Monitor health & General support: administration and maintenance of ServiceNow instances, MidServers, and ServiceNow based applications
    * Participate in project meetings/daily scrums and communicate development status
    * Lead training both in person and through remote methods for platform components
    * Assist with system improvements while maintaining best practices and OOB configurations
    * Create/Develop functional testing approach, test cases and documentation
    * Test, debug, configure, and document usage of Automated Test Framework (ATF)
    * Monitor and resolve incidents in assignment group
    * Prepare time estimates and justifications for assigned tasks and provide recommendations



    Requirements:

    * 4+ years' experience as a Service Now Administrator in a large Enterprise Environment
    * Strong understanding of ServiceNow ITSM, SecOps and other SNOW modules
    * Working knowledge of User Interface (UI) policies, data policies, UI actions, business rules and client scripts
    * Strong knowledge of SDLC
    * Ability to work in a team setting
    * Demonstrated ability with ServiceNow incident, change, problem, request, and CMDB
    * Familiarization supporting Asset Management, Service Catalog items, Self-Service Portal, and knowledge management
    * Experience generating Reports. Familiarization with Performance Analytics,
    * Experience developing and configuring flows, workflows, forms, catalog items
    * Effective writing skills with the ability to document application configurations, system design, and architecture
    * Strong analytical skills with the ability to analyze business processes and workflow
    * Ability to manage data with tables, the configuration management database (CMDB), import sets and update sets
    * Understanding of SQL, JavaScript, and XML
    * Time flexibility for instance upgrade weekend



    Certification requirements:

    * ServiceNow Certified System Administrator
    * ITIL v3/v4 certification

    Ref: 10/06/2022_1654822042

    ServiceNow Technical Consultant

    Australia, Queensland, Brisbane

    • 120000 to 180000 AUD
    • Developer Role
    • Skills: ServiceNow/Technical Consultant/Technical Developer/Technical Architect/Developer/ServiceNow Developer/ServiceNow Consultant/ServiceNow Technical Consultant/Technical Consultant
    • Seniority: Mid-level

    Job description

    What's on offer:

    * Remote working opportunities.
    * Work life balance
    * Excellent salary package $ + super
    * Opportunity to work for some of Australia's largest ServiceNow customers.
    * Structured internal career advancement opportunities.
    * Excellent career progression
    * Industry leading training and support



    Professional qualifications and education requirements:

    * Extensive work-experience on ServiceNow projects
    * ITSM Experience in ServiceNow
    * Integration project experience
    * Professional communication skills
    * Excellent problem solving skills
    * Attention to detail
    * Pre Sales - (Desirable)



    Responsibilities:

    * Document and analyse key client organisational processes.
    * Organise ongoing support for customers such as report building, data, quality, new integration's, etc.
    * Applying functional knowledge of ITIL and ServiceNow to customer needs and requirements.
    * Providing advice to customers regarding the best processes.
    * Maintain a high standard of customer service to the clients.
    * Increase ServiceNow knowledge by learning, training and furthering certification.
    * Conduct design, modifications, testing and implementation of enterprise-wide systems.
    * Conduct training and workshops.
    * You will be hands on in developing in JavaScript on ServiceNow on multiple enterprise level projects on a day to day basis.
    * Excellent listening skills
    * Ability to explain complex issues in a clear and informative way to a technical and non-technical audience
    * Logical problem solving approach



    Please get in contact with us at Nelson Frank part of the Frank Recruitment Group where we source candidates on a global scale and place them in the best companies worldwide. Please send your CV to s.rasic@nelsonfrank.com or feel free to give me a call on: 03 8658 0795

    Ref: 09052022_1652076065

    ServiceNow Sales Rep

    Australia, New South Wales, Sydney

    • 100000 to 140000 AUD
    • Sales Role
    • Skills: IT Sales/ServiceNow/Technical Consultant/Technical Developer/Technical Architect/Developer/ServiceNow Developer/ServiceNow Consultant/ServiceNow Technical Consultant/Technical Consultant
    • Seniority: Mid-level

    Job description

    Nelson Frank in collaboration with one of ServiceNow's Elite Technology and Service partners, passionate about delivering quality and best-practice technological solutions that empowers their clients.

    About the Role:



    The team is growing once again and we're looking for a Sales Executive based in Sydney with a passion for:

    * Enjoys the challenge of cold calling and sourcing new business.

    * Passion to grow and succeed, through creation and execution of strategic sales plans to grow our sales and business on a whole.

    * Actively liaise with an existing client base while extending their business knowledge through regular communication.

    * Liaise with the marketing team on marketing ideas and promotions on how to attract new business.



    Experience and skills we are looking for



    * Over 5 years of sales experience, with a proven ability to grow existing business whilst hunting new business opportunities
    * Proven experience with accurate planning and forecasting
    * Proven experience in new business sales, not just account management.
    * Working with Business Development team to overseeing their opportunities and helping drive them to success. Continual market surveillance including tender activities and competitor reports
    * Strong customer service ethics
    * Excellent verbal and written communication skills
    * Has previous exposure in selling around NSW Government and other enterprises
    * Ideally has previous experience selling ServiceNow and understanding of licensing models.





    What we can offer you:



    * Flexible working arrangements are available to all employees.
    * Valuable ServiceNow Sales training's are offered, including full access to the Partner Now-Learning portal to support your self-development and sales strategies.
    * A work culture that emphasises connecting with your peers, professional development, and growth, offering dedicated professional, every month we host events for our member's to participate in, from Trivia to party games we give you the choice.





    Please get in contact with us at Nelson Frank part of the Frank Recruitment Group where we source candidates on a global scale and place them in the best companies worldwide. Please send your CV to :R.jacob@nelsonfrank.com or feel free to give me a call on: +61 3 8592 0584



    Hope to hear from you soon!

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