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For Permanent and Contract, Pre-Sales

    ServiceNow Senior Technical Consultant

    England, London, City of London

    • £60,000 to £70,000 GBP
    • Developer Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Senior Technical Consultant

    Role Overview:

    You will be an experienced ServiceNow Technical Consultant with extensive knowledge across a number of modules on the ServiceNow platform. You will work with the ServiceNow team and keen to get involved with the full implementation lifecycle being specifically responsible for leading teams configuring and developing solutions.

    Key Responsibilities:

    You will work with colleagues to:

    * Design, develop and implement workflows and processes with the ServiceNow platform
    * Provide assessments and workshops to help the customer maximise their business results from the ServiceNow platform.
    * Maintain system documentation which captures the solution design used for implementation.
    * Strive to optimize the use of the ServiceNow platform recognising how it can be applied "out of the box" to satisfy a client requirement.
    * Use your experience to provide input into the implementation and support costs for new solutions.

    Essential Skills and Experience:

    * Demonstrable experience in at least one of the following ServiceNow applications: Customer Service Management (CSM), Field Service Management (FSM) or IT Service Management (ITSM)
    * Experience implementing solutions which require integration with other systems.
    * Experience of managing or leading small teams.
    * Experience in providing pre-sales support including solution shaping, estimating, resource planning, transition planning and proposal writing within a ServiceNow environment.
    * Experience of business analysis (including requirements gathering and writing user stories) Strong communication skills and stakeholder management
    * Experience of some of the following Scripting/APIs/Service Portal/Flow Designer, UI Builder
    * Familiar with ITIL, SDLC, Prince 2, Agile, Scrum methodologies.

    Desirable skills:

    * Certified in ITIL V3/V4, Agile, Scrum methodologies
    * Experience of creating solution which integrate with other systems
    * Experience in other ServiceNow products
    * Working within Public Sector or associated government organisations
    * Project management and project leadership experience
    * Experience of mentoring junior team members

    ServiceNow Senior Technical Consultant

    USA, Missouri, Jefferson City

    • $140,000 to $155,000 USD
    • Developer Role
    • Seniority: Senior

    Job description

    We Are:

    * A virtual team with headquarters in Virginia and a regional office in Minneapolis
    * Devoted to doing the right thing for our clients and team by leading with a human-first culture
    * An experienced team of consultants who are dedicated to having fun and adding value
    * Open minded and always welcoming new ideas and approaches

    You Are:

    * A highly experienced ServiceNow Consultant with proven experience in both the design and execution of ServiceNow implementations (ideally Customer or Creator Workflows)
    * Packing at least 6 years of ServiceNow architecture, development, and integration experience
    * Experienced in the following preferred areas: Customer Service Management, Field Service Management, Service Portal, Integration Hub or REST/SOAP Web Services, and AppEngine Studio
    * Client-centric with strong communication and presentation skills
    * Passionate about doing the right thing, no matter how many times it takes
    * An adventurer who wouldn't mind traveling up to 20% of the time

    What You'll Do:

    * Engage as the architect on projects to set (and execute on) technical direction and work with the consulting team to implement client solutions
    * Participate in and/or lead design, requirement or technical workshops (design thinking a big plus)
    * Oversee and participate in development, testing and deployment activities with some of ServiceNow's top enterprise clients
    * Be responsible for all technical deliverables related to ServiceNow architecture and implementation
    * Develop a keen understanding of the solutions we implement and our customer's business
    * Support business development and pre-sales activities as the technical lead / architect
    * Advocate offering, which is the first Public Sector offering built on ServiceNow's Public Sector Digital Services product
    * Be an expert in ServiceNow best practices and the products we implement
    * Stay up to date with the latest ServiceNow versions and features

    ServiceNow Pre-Sales Jobs

    Browse our selection of ServiceNow Pre-Sales jobs and find your dream role today. Nelson Frank holds exclusive relationships with key organizations in the ServiceNow ecosystem, which is why we post more ServiceNow Pre-Sales roles than any other recruiter. We can also support you throughout your application and interview process, and help negotiate your starting salary. Apply now.