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Join the Customer Service Experience practice. Working from within our Digital Customer Platforms Practice you'll lead pre-sales support, product and architecture advice, and ongoing communication of the latest ServiceNow solutions and capabilities, with a primary focus on the Customer and Creator Workflows (CSM and App Engine)

You will work closely with client-facing Directors and Partners to meet targets, goals and objectives, with a specific focus on differentiated transformation solutions to shape opportunities and improve win rates.

What you get to do in this role:

* Formulate and lead presales technical / functional support activity to prospective clients
* Identify and collaborate on business development opportunities for market-differentiated offerings based on the ServiceNow platform.
* Develop solutions for large and complex sales opportunities, including the necessary value-propositions, customer business cases, and package roadmaps, architectures, services/support offerings to land winning deals
* Utilise specialist knowledge of business processes and the ServiceNow product suite (including related applications and technologies) to support the development and expansion of the solution footprint to meet clients' articulated business strategy
* Provide direction and specialist knowledge in applying the technology/application to client business.
* Facilitate client product/application understanding through outstanding presentations demonstrations and benchmarks; provision of support throughout the sell
* Develop long lasting and high-quality business relationships with clients by instilling trust and confidence
* Create long term enduring relationships with ServiceNow senior leadership to understand their go to market strategy and support our client pursuits.
* Provide knowledge transfer to the delivery teams to ensure a smooth handover from sales to delivery
* Collaborate, actively share knowledge, and promote best known methods amongst other Deloitte ServiceNow team members

Qualifications:

You will have a minimum of 7+ years' experience in Technology Consulting and Implementation and 4+ working on ServiceNow. In addition, you will have the following:

* Significant technical and business consulting pre-sales experience.
* ServiceNow architect experience, with Certified Implementation specialisations in CSM and , scoped applications along with strong platform technical expertise
* Experience in integration of ServiceNow in a broader technology ecosystem and the ability to lead design sessions with clients.
* Experience in constructing multi-year managed application service solutions.
* Strong understanding of the SDLC cycle with experience in an Agile environment.
* Demonstrated understanding of Service management and ITIL practices
* Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions.
* Talented at explaining complex topics clearly and concisely; effective at providing practical guidance.
* Experience working in sophisticated business environments: large enterprise, government, global partner, C-level executive.
* Superb problem-solving skills and logical thinking ability

Join the Customer Service Experience practice. Working from within our Digital Customer Platforms Practice you'll lead pre-sales support, product and architecture advice, and ongoing communication of the latest ServiceNow solutions and capabilities, with a primary focus on the Customer and Creator Workflows (CSM and App Engine)



* Develop proof of concept solutions on ServiceNow platform for internal and go-to market solutions
* Translate functional specifications into logical, competent-based technical designs
* Design and develop new ServiceNow workflows and processes
* Develop & Lead the IT Service Management solutions using products such as ServiceNow by customizing the product using technologies JavaScript, Jelly, web services including MYSQL, XML, HTML, and CSS
* Develop custom Service portal pages/widgets to support the Business Organization
* Conduct code walkthrough, code review of junior team members' code
* Ensures team members develop the ServiceNow solution as per the best practices to maintain system compliance
* Create comprehensive and well-structured test plans and suites. Estimates, prioritizes, plan and coordinates testing activities
* Identify, document and track software defects
* Perform thorough regression testing of resolved defects
* Participate in User Access Test (UAT) to collect feedback from UAT Team, ITIL Process owners, Clients and fine-tune the solution
* Manage update sets for migration of the code base to test and production environments
* Leads ServiceNow maintenance, upgrade planning and administration
* Coordination with vendor for ServiceNow product defects

Join the Customer Service Experience practice. Working from within our Digital Customer Platforms Practice you'll lead pre-sales support, product and architecture advice, and ongoing communication of the latest ServiceNow solutions and capabilities, with a primary focus on the Customer and Creator Workflows (CSM and App Engine)



* Develop proof of concept solutions on ServiceNow platform for internal and go-to market solutions
* Translate functional specifications into logical, competent-based technical designs
* Design and develop new ServiceNow workflows and processes
* Develop & Lead the IT Service Management solutions using products such as ServiceNow by customizing the product using technologies JavaScript, Jelly, web services including MYSQL, XML, HTML, and CSS
* Develop custom Service portal pages/widgets to support the Business Organization
* Conduct code walkthrough, code review of junior team members' code
* Ensures team members develop the ServiceNow solution as per the best practices to maintain system compliance
* Create comprehensive and well-structured test plans and suites. Estimates, prioritizes, plan and coordinates testing activities
* Identify, document and track software defects
* Perform thorough regression testing of resolved defects
* Participate in User Access Test (UAT) to collect feedback from UAT Team, ITIL Process owners, Clients and fine-tune the solution
* Manage update sets for migration of the code base to test and production environments
* Leads ServiceNow maintenance, upgrade planning and administration
* Coordination with vendor for ServiceNow product defects

A ServiceNow Elite Partner has been heavily growing for the past few years and their growth plans are as strong as ever! They have many great customers and a strong pipeline so they have a main focus on Consultants & Architects to work technically or functionally!

ServiceNow Developer/Technical Consultant:

* Work closely with the Business Analyst to understand and develop the technical solution as detailed in user stories
* Providing expertise on all technical questions related to the development of ServiceNow
* Understand the large-scale thinking and approach needed for the success of the project

ServiceNow Architect:

* Development of digital solutions for our customers based on ServiceNow
* Advice to customers in the ServiceNow modules
* Analysis of customer requirements
* Creation of user stories based on customer requirements
* Creation of process documentation
* Conduct customer workshops and training
* Support and participation in pre-sales and customer workshops

Skills & Qualifications

* Minimum 2 years ServiceNow development experience
* ServiceNow implementation experience
* Understanding of project life-cycle along with Agile/Scrum working styles
* High level JavaScript experience
* ITOM, HR, CSM, Custom Apps experience highly desired

If you're interested with in a ServiceNow Developer, Technical Consultant or Architect role and want to discuss this exciting opportunity further, please call Ben Austin-Blows on +44 (0) 2038266701. Alternatively, click apply or find me on LinkedIn.

Key Areas of Responsibility:

* Serve as primary technical point-of-contact for projects
* Act as key interface between the Cask development team and the customer
* Define technical solutions for architecture and design that are aligned with clients' business problems and ServiceNow ITOM / CMDB implementation best practices
* Co-lead requirements gathering workshops with Business Functional team members to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution
* Collaborate with Business Functional team members to write/estimate stories
* Oversee developers' work, and own overall quality and delivery of development
* Capable of executing hands-on development for stories that cannot be delegated
* Responsible for sprint demos, delivery of additional development artifacts and documentation, and knowledge transfer activities as required
* Work collaboratively with Engagement Manager to monitor for scope creep and resolve critical path technical issues and challenges
* Provide mentorship to developers and platform engineers on technical design standards and best practices
* Proactively maintain expert knowledge and understanding of the latest ServiceNow platform and product offerings
* Maintain expert knowledge of the ServiceNow ITOM / CMDB Products; Discovery, Service Mapping, Event Management, Orchestration, Cloud Management, including ServiceNow Common Service Data Model
* Maintain expert knowledge of ITOM and interactions with other ServiceNow Products such as Incident, Change, Problem and Asset Management
* Assist pre-sales team with scoping service engagements typically involving ServiceNow ITOM / CMDB products and complex integrations with client applications/systems
* Research partner or vendor solutions to advise on optimal tools for integrations to meet client requirements
* Contribute to the continual improvement of Delivery processes and the maturing of the ITOM / CMDB practice.

What you'll bring to the table:

* Proven consulting experience as a key technical resource leading the development and delivery of ITOM / CMDB solutions in client environments
* Expert level proficiency in ITOM / CMDB product line including current ITOM / CMDB CIS certification(s)
* Knowledge of ITIL, minimum foundation level, ideally higher
* Experience with key technologies relevant to ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, SOAP, SCP, FTPS
* Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc
* Strong ownership, accountability, and attention to detail in all work efforts
* Superior maturity, professionalism, and judgment; ability to excel with minimum supervision
* Experience with SDLC processes implementing in a variety of project methodologies: waterfall, iterative, SAFe, Agile/Scrum

Include, but are not limited to:

* Implement ServiceNow Platform and specifically the ITSM, ITOM, ITBM and ITAM modules
* Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
* Guide customers in their efforts to take maximum advantage of the investments made in the ServiceNow platform including improvements to business processes
* Lead technical aspects of project delivery and solution delivery for engagements
* Provide technical leadership on best practice for ongoing support of ServiceNow
* Lead the configuration and development of modules to meet customers' business outcomes and requirements
* Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer
* Guide and provide required oversight/training for the customer's system administrators throughout the engagement
* Provide support and technical consultancy for ServiceNow implementations and on-going BAU usage of ServiceNow
* Consult with Consultants and customers to improve processes and services for the usage of the ServiceNow Platform
* Lead the overall quality standard to ensure accuracy of customers' hardware and software asset information and how it is being used within the ServiceNow Platform
* Identify potential "problem" areas within customer ServiceNow environments and provide advice on problem resolution
* Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform
* Work with the customer during Kick-off calls to identify their requirements for the ServiceNow platform and modules
* Work with the customer during Kick-off or Discovery calls to identify the topography of their IT systems, products, and platforms they utilize and select the appropriate discovery tools to collect installation data from these environments
* Support sales and pre-sales activities as required
* Provide technical support to customers as they implement the ServiceNow platform and the respective modules such as but not limited to ITSM, ITAM, ITOM, and ITBM
* Work with the customer as needed until the ServiceNow platform and modules are delivering the required outcomes
* The Technical Architect - ServiceNow will complete all work within agreed timescales and KPI's
* Assist teams in managing project timelines and customer expectations
* Develop into a "go-to" resource for others on the team as well as regional sales teams to answer ServiceNow specific questions; provide training and mentoring to other team members
* Attend, support and represent at conferences and events
* See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM
* Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations
* Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle - from licensing to purchasing to deployment to decommissioning
* Learn and follow the ITAM standards to ensure all ITAM projects are conducted professionally, ethically, and in a manner consistent with quality standards

Qualifications:

* 5+ years of experience implementing, configuring, and customizing ServiceNow
* Minimum of 5 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)
* Detailed knowledge of ITIL methodologies, IT architecture, JavaScript and web software design principals
* Working knowledge and experience of IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog)
* Detailed knowledge of relational databases
* Directory service integration experience (Active Directory, LDAP, etc.)
* Detailed knowledge of Single Sign-on using various authentication methods (token, SAML 1.1, SAML 2.0)
* Detailed knowledge of Web Services integrations (SOAP, REST)