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What you must have:

* Bachelor's Degree from an accredited institution
* 5+ years experience as a Business Analyst in a fast-paced client facing solution delivery environment
* 5+ years recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.)
* Demonstrated experience driving direct client requirements
* 2+ years of experience with the ServiceNow Platform
* 5+ years of experience facilitating requirements gathering, Joint Application Design (JAD) sessions, capturing client requirements and feedback
* Good understanding of basic system technologies as they relate to the project deliverables
* Experience with business process mapping and the use of project management software
* Excellent oral and written communication skills
* Strong analytical, problem solving, and time management skills
* Must be able to obtain Public Trust clearance



Desired Skills:

* Excellent attention to detail
* Experience with Technology Platforms such as ServiceNow, Appian, Salesforce, Jira, Confluence
* Ability to work independently and within one or more teams with excellent time management, organizational, and reporting skills
* Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project at hand
* Experience thriving in ambiguous solution delivery environments
* Ability to work well under constantly changing deadlines and priorities

ServiceNow Business Analyst - £50,000 - £60,000 - Glasgow or Manchester based

I'm currently looking for an experienced ServiceNow Business Analyst who is looking for a new position, this will be working on the clients internal platform to help develop and move it forward.

Experience:

* Proven experience of working as a business analyst to drive out and capture business processes and requirements.
* Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas
* Ability to lead complex business conversations with senior stakeholders and able to shape complex solution definitions
* Very proficient knowledge of the available business analysis tools and templates, able to guide others and able to evaluate possible other relevant tools and templates

Responsibilities:

* Understanding and documenting the current "as is processes" and "to be processes"
* Being accountable for capturing requirement specifications for enhancement requests for existing ITSM/ITOM tools and processes within agreed timeframes
* Leading various ITSM customer working and focus groups to influence and solicit requirements
* Directing interaction with customers - as well as on and off-shore development teams
* Identifying areas of process and tooling improvement, ensuring gaps are clearly defined and assessed, and working closely with the development teams throughout all phases
* Coordinating user acceptance testing with key project stakeholders to ensure deliverables align to requirements
* Working closely with BA's in other ITSM streams and taking an active role in customer and stakeholder engagement sessions
* Taking respective ownership throughout the project lifecycle as required

Roles & Responsibilities:

* Serve as the ITAM project manager.
* Lead meetings with stakeholders (business and PST) focusing on business process (re) definitions.
* Identify areas for process improvement and recommend solutions that detail pros, cons, and risks.
* Document the results of business process reviews, and develop, and communicate optimization strategies to team members and management.
* Capture use cases and collaborates with stakeholders (business and PST) to iteratively define user stories and priorities.
* Translate technical complexities to project stakeholders, ensuring understanding of design decisions as well as translating functional business requirements to the development team.
* Collaborate with stakeholders (business and PST) in iterative sprint planning and execution.
* Lead the design, configuration, and implementation of ITAM functionality to support business area requirements.
* Define milestones/schedules and manage delivery in accordance with stakeholder expectations/requirements.
* Coordinate releases with the PST.
* Conduct meetings and presentations to share ideas and findings.
* Promote continual process improvement.



REQUIREMENTS:

ServiceNow Skills shall include the following:

* Expertise and proficiency in the Now Create methodology.
* Expertise with applicable Now Platform components and IT Asset Management functionality.
* Expertise with the ServiceNow platform and how to effectively integrate ITAM functionality.



General Business Analyst Skills shall include the following:

* Expertise with requirements definition to ensure stakeholder needs are captured and effectively communicated to developers/administrators.
* Experience with software development lifecycles (SDLCs), including DevOps, Agile, Lean, Iterative, or Waterfall.
* Forward-thinking analytical skills with the capability to identify downstream implications.
* The ability to develop and forge strong relationships and build consensus among competing stakeholders.
* Experience leading and facilitating business process review efforts, including evaluating business processes, anticipating requirements, and uncovering areas for improvement.
* Exceptional project management and scheduling skills.
* Exceptional communication skills
* Exceptional planning, organizational, and time management skills.
* Exceptional requirements elicitation and facilitation skills.
* Exceptional analytical and conceptual thinking skills.
* In-depth understanding of requirements traceability.

A ServiceNow Elite Partner has been heavily growing for the past few years and their growth plans are as strong as ever! They have many great customers and a strong pipeline so they have a main focus on Consultants & Architects to work technically or functionally!

ServiceNow Developer/Technical Consultant:

* Work closely with the Business Analyst to understand and develop the technical solution as detailed in user stories
* Providing expertise on all technical questions related to the development of ServiceNow
* Understand the large-scale thinking and approach needed for the success of the project

Skills & Qualifications

* Minimum 2 years ServiceNow development experience
* ServiceNow implementation experience
* Understanding of project life-cycle along with Agile/Scrum working styles
* High level JavaScript experience
* ITOM, HR, CSM, Custom Apps experience highly desired

If you're interested with in a ServiceNow Developer, Technical Consultant and want to discuss this exciting opportunity further, please call Ben Austin-Blows on +31 (0) 202418516. Alternatively, click apply or find me on LinkedIn.

A ServiceNow Elite Partner has been heavily growing for the past few years and their growth plans are as strong as ever! They have many great customers and a strong pipeline so they have a main focus on Consultants & Architects to work technically or functionally!

ServiceNow Developer/Technical Consultant:

* Work closely with the Business Analyst to understand and develop the technical solution as detailed in user stories
* Providing expertise on all technical questions related to the development of ServiceNow
* Understand the large-scale thinking and approach needed for the success of the project

Skills & Qualifications

* Minimum 2 years ServiceNow development experience
* ServiceNow implementation experience
* Understanding of project life-cycle along with Agile/Scrum working styles
* High level JavaScript experience
* ITOM, HR, CSM, Custom Apps experience highly desired

If you're interested with in a ServiceNow Developer, Technical Consultant and want to discuss this exciting opportunity further, please call Ben Austin-Blows on +31 (0) 202418516. Alternatively, click apply or find me on LinkedIn.

A ServiceNow Elite Partner has been heavily growing for the past few years and their growth plans are as strong as ever! They have many great customers and a strong pipeline so they have a main focus on Consultants & Architects to work technically or functionally!

ServiceNow Developer/Technical Consultant:

* Work closely with the Business Analyst to understand and develop the technical solution as detailed in user stories
* Providing expertise on all technical questions related to the development of ServiceNow
* Understand the large-scale thinking and approach needed for the success of the project

ServiceNow Architect:

* Development of digital solutions for our customers based on ServiceNow
* Advice to customers in the ServiceNow modules
* Analysis of customer requirements
* Creation of user stories based on customer requirements
* Creation of process documentation
* Conduct customer workshops and training
* Support and participation in pre-sales and customer workshops

Skills & Qualifications

* Minimum 2 years ServiceNow development experience
* ServiceNow implementation experience
* Understanding of project life-cycle along with Agile/Scrum working styles
* High level JavaScript experience
* ITOM, HR, CSM, Custom Apps experience highly desired

If you're interested with in a ServiceNow Developer, Technical Consultant or Architect role and want to discuss this exciting opportunity further, please call Ben Austin-Blows on +44 (0) 2038266701. Alternatively, click apply or find me on LinkedIn.

Essential Job Functions:

* Create and maintain custom solutions for ServiceNow platform, using best practices
* Write, test and debug script types in ServiceNow including Client Scripts and Business Rules
* Platform development using JavaScript, Web Services, Angular, XML, HTML and CSS
* Administer the ITSM module of ServiceNow
* Analyze client requirements and design system to meet requirements
* Create and maintain API and data integrations between ServiceNow and other services
* Create and maintain custom reports and dashboards
* Create and maintain portals including custom widgets and pages
* User administration including SSO solutions like Okta and LDAP
* Knowledge Base Administration
* Analyze system performance issues and determine performance enhancements
* Coordinate application and platform upgrades



Requirements:

* 7+ years of experience maintaining instances with 300+ licensed users and 6000+ total users.
* Experience with domain separated instances
* Experience implementing systems using the Agile/Scrum methodology
* Ability to communicate technical information in business terms

ServiceNow Developer - Full-Time Role

I am currently partnered with a government agency who are on the lookout for a ServiceNow Developer to join the team, this is an exciting opportunity for someone who wants to gain a wider exposure to the ServiceNow platform.

This would be well suited to someone that wants to contribute to the technical roadmap and become a key figure in the orgs implementation of ServiceNow.

Location: London - (Once a week in Central London)
Salary: £55,000 - £65,000 + per annum - DOE

If you want to find out more information, please reach out on d.landi-scarpato@nelsonfrank.com or on 02038266694.

NEW OPPORTUNITY - Global Retailer
ServiceNow System Administrator- Full-Time Role

I am currently partnered with a global retailer who are on the lookout for a ServiceNow Administrator to join the team, this is an exciting opportunity for someone who wants to gain a wider exposure to the ServiceNow platform.

This would be well suited to someone that wants to contribute to the technical road-map and become a key figure in the organisation's implementation of ServiceNow.

Location: Blackburn, UK - (Once a week in Blackburn HQ)
Salary: £45,000 - £55,000 + per annum - DOE

If you would like to find out more information about this role please reach out on d.landi-scarpato@nelsonfrank.com or on 02038266694.

(Candidates must be based in the UK and the role does not permit sponsorship)

Roles & Responsibilities:

* Evaluate all aspects of the existing configuration/implementation of IT Service Management (ITSM) functionality.
* Provide recommendations to enhance/mature the existing implementation of ITSM.
* Design, configure and implement ITSM functionality to support organization requirements.
* Provide recommendations for implementing new ITSM requirements.
* Provide technical support to ITSM product owners and business stakeholders
* Configure ITSM reports dashboards and portals for product owners and business stakeholders.
* Evaluate and understand all ITSM roles and existing ServiceNow support groups.
* Recommend and implement enhancements as appropriate.
* Create/update/maintain ITSM catalog items and workflows.
* Create/update/maintain ITSM lists and navigation pane.
* Create/update/maintain ITSM tables and fields.
* Create/update/maintain ITSM forms and views.
* Provide development and recommendation for ServiceNow demand management as it relates to ITSM.
* Make necessary configuration changes to ensure demand management works for ITSM.
* Understand technology portfolio management framework.
* Create/update/maintain technology portfolio management catalog items.
* Assist the ITSM Business Analyst in estimating the release level of effort.
* Take ownership of complex business requirements and work them to completion.
* Conduct and participate in ITSM configuration and code reviews.
* Assist the platform support team in the implementation of technical good practices, policies, and procedures associated with ITSM functionality.
* Identify opportunities to consolidate/integrate functionality and data.
* Configure functionality within ServiceNow standards and best practices.



REQUIREMENTS:

ServiceNow Skills shall include the following:

* Expertise and proficiency in the Now Create methodology.
* Expertise with configuration and maturation of ITSM functionality.
* Ability to Create/Update/Maintain Catalog Items and Workflows
* Ability to Create/Update/Maintain Forms and Views
* Ability to Create/Update/Maintain a List and Navigation Pane
* Ability to Create/Update/Maintain Tables and Fields
* Expertise in Instance Patch Management
* Experience or knowledge with Automated Test Framework



General Developer Skills shall include the following:

* Expertise with database design schemas and data modeling.
* Developing software according to the software development lifecycles (SDLCs), including DevOps, Agile, Lean, Iterative, or Waterfall.
* Expertise in software architecture, design patterns, and secure coding principles.
* Requirements definition and use case/user story creation.
* Expertise in architecture, design, data modeling, and configuration experience with ServiceNow or similar platforms.
* Application development with the following technologies.

* Languages such as JavaScript and Angular JS.
* Web services
* Client-server, middleware, or web platforms.
* Mobile or cloud platforms

* Experience with relational data structures and data manipulation methods associated with relational database systems.
* Experience with database platforms such as Configuration Management Databases (CMDBs).
* ITIL knowledge and experience.