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For Permanent and Contract, Business System Analyst

    Ref: 01/07/2021_1625128477

    ServiceNow Business Analyst

    England

    • 70000 to 550000 GBP
    • Business / Systems Analyst Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Business Analyst -UK Wide



    I'm currently working with a ServiceNow Partner who are recruiting for a ServiceNow Business Analyst. The Business Analyst will be responsible for bridging the gap between the client and the technical team. The ideal candidate will have expertise in both the fundamental processes of ServiceNow as well as being able to bring solutions to the client while considering their requirements.



    Key Responsibilities:

    * Work with other members of the ServiceNow team to design, test and transition the ServiceNow platform.
    * Handling the support and transition to other delivery teams throughout projects
    * Create and deliver training workshops
    * Communicate and understand client's needs, and help translate these to the technical team.
    * Follow all current company process polices
    * Producing documentation concerning process and procedures

    Skill Sets:

    * Experience with ITSM and operation processes
    * Experience configuring or administrating the ServiceNow platform.
    * Understanding of Scrum Methodology
    * Able to be a peacekeeper and navigate internal problems in the team and with the client
    * Strong analytic skills by being able to break down complex tasks into process improvement solutions



    Certifications:

    Any of the below would be ideal.

    * ITIL Foundation+
    * Certified System Administrator (ServiceNow) modules Presales/Micro-Certifications
    * COBIT, VeriSM, IT4ITLean IT, Scrum Certified

    Ref: 02/07/21/BP_1625232020

    ServiceNow Business Analyst

    England, London, City of London

    • 60000 to 70000 GBP
    • Business / Systems Analyst Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Busines Analyst - £60,000 - £70,000 - Multiple Office Locations

    I'm currently working with a ServiceNow Elite Partner who are looking to bring in a ServiceNow Business Analyst who is capable of designing and implementing processes while conducting research and performing analysis to acquire business requirement for each project you're working on. Another part of your role would be to test functionalities which would have been configured and developed by the rest of the team.

    Responsibilities:

    * Participates in design, test and transition of Service Management and Service Integration Solutions within ServiceNow Platform
    * Performs thorough data analysis in order to provide requirements for developers enabling configuration and customisation
    * Provides 'Early Life Support' - delivering Service Management and Service Integration services and handing over support to the future delivery teams
    * Designs and execute E2E training which can include hosting live training sessions and issuing training documentation from Train the Trainer to training support staff
    * Support the test phases with the test team
    * Assists in gathering core configuration requirements, translate these into design model and manage the overall implementation process in cooperation with developers
    * Captures customer's and service providers' requirements into stories, helps to solution the approach and manage the overall implementation process in cooperation with developers
    * Support the management of the requirements traceability matrix
    * Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents

    Skills:

    * Experience in IT Service Management design, transition or operations processes
    * Experience in business analysis and configuration or administration of 2+ modules of ServiceNow Platform
    * Understanding Scrum Methodology
    * Expert organisational and time management skills with the ability to prioritise, self-starter able to work independently with minimum of supervision
    * Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members
    * Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts,
    * Decompose high-level information into details,
    * Facilitation skills to assist gathering requirements in workshops and provide training to clients and internal team members
    * Use of industry recognised technologies in order to facilitate work environment
    * Demonstrate experience in communicating across all levels of an organisation, at the most senior levels

    Certifications:

    Any of the below would be ideal.

    * ITIL Foundation+
    * COBIT, VeriSM, IT4IT, Lean IT
    * Scrum certified
    * ServiceNow Certified System

    Ref: BAB-01-07-21_1625132654

    ServiceNow Developer/Consultant/Architect - Germany

    Germany, Bayern, Munich

    • 50000 to 85000 GBP
    • Consultant Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    My client are a large ServiceNow Elite Partner looking to bring in a number of ServiceNow Senior Consultants & Architects as they continue to grow their client base in Germany. Having established themselves throughout Europe, Germany is their newest conquest!

    ServiceNow Senior Developer/Technical Consultant:

    * Work closely with the Business Analyst to understand and develop the technical solution as detailed in user stories
    * Providing expertise on all technical questions related to the development of ServiceNow
    * Understand the large-scale thinking and approach needed for the success of the project

    ServiceNow Architect:

    * Development of digital solutions for our customers based on ServiceNow
    * Advice to customers in the ServiceNow modules
    * Analysis of customer requirements
    * Creation of user stories based on customer requirements
    * Creation of process documentation
    * Conduct customer workshops and training
    * Support and participation in pre-sales and customer workshops

    Skills & Qualifications

    * Minimum 2 years ServiceNow development experience
    * ServiceNow implementation experience
    * Understanding of project life-cycle along with Agile/Scrum working styles
    * High level Javascript experience
    * ITOM, HR, CSM, Custom Apps experience highly desired

    If you're interested with in a ServiceNow Developer, Technical Consultant or Architect role and want to discuss this exciting opportunity further, please call Ben Austin-Blows on +44 (0) 2038266701. Alternatively, click apply or find me on LinkedIn/Xing.

    Ref: 06/30/21_1625062679

    ITOM Architect (Technical)

    USA, Kentucky, Louisville

    • Negotiable
    • Architect Role
    • Seniority: Mid-level

    Job description

    ServiceNow ITOM/ITSM Implementation Specialist

    Fully Remote

    Salary

    Up to $150K

    Our Partners is seeking an experienced ITOM/ITSM ServiceNow delivery consultant to become a part of their fast-growing professional services business. Ideal candidate will have at least 8 years of IT software consulting experience with 5+ years' experience supporting or implementing ServiceNow products. Primary role for this position is the delivery of current services for our customers as well as enhancing and growing service delivery capabilities within our company.

    Job Duties

    * Delivery of consulting services to install, configure, and integrate software products from ServiceNow with a focus on ITSM module (Incident, Problem, Change, Service Catalog, Knowledge Management, Service Portal, etc.,) & ITOM based products (discovery, service mapping, configuration management, event management, etc.,)

    * Develop custom software solutions as required through scripting and software development

    * Prepare technical documentation as specified in customer contracts and as internally required

    * Support sales of software and services through demonstrations, Proof of Concepts, and customer presentations

    * Deliver projects on customer premise or remotely as required. Most engagements are remote.

    * Enhance customer knowledge in IT Operations Management with ITIL v3 framework

    * Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software.

    * Excellent verbal and written communication skills required.

    Qualifications

    * Expertise and experience with ServiceNow ITSM & ITOM modules are required

    * ServiceNow experience with discovery, service mapping, and configuration management (CMDB) is crucial

    * 5+ years in a consulting position, delivering software implementation engagements

    * Proven track record of managing in ServiceNow CMDB for on-prem instance

    * Accreditations / certifications in ServiceNow System Administrator and implementation certification for products such as Discovery, Service Mapping, and ITOM is mandatory

    * Hands on experience in CMDB feature - IRE, RTE, Probe-to-pattern migration, implementation, or enhancement of patterns

    * Knowledge of networking concepts such as IP Addressing, Firewalls, ports

    * ITIL knowledge with the ability to relate concepts to implementation strategies

    * Excellent communications skills required - verbally with all levels of customer IT and business management as well as written with technical assessments and project related reports

    * Consultative skills for software service delivery to lead customers to improve their processes and organizational models

    * Must have legal authorization to work in the US.

    Bachelor of Science degree in Computer Science or related degree is required

    Must and should have Paris platform certs - Certified Implementation Specialist in ITSM & Service Mapping (ITOM), Discovery/Event (ITOM)

    Ref: 05/19/21_1621456380

    ITOM Architect (Technical)

    USA, Kentucky, Louisville

    • Negotiable
    • Architect Role
    • Seniority: Mid-level

    Job description

    ServiceNow ITOM/ITSM Implementation Specialist

    Fully Remote

    Salary

    Up to $150K

    Our Partners is seeking an experienced ITOM/ITSM ServiceNow delivery consultant to become a part of their fast-growing professional services business. Ideal candidate will have at least 8 years of IT software consulting experience with 5+ years' experience supporting or implementing ServiceNow products. Primary role for this position is the delivery of current services for our customers as well as enhancing and growing service delivery capabilities within our company.

    Job Duties

    * Delivery of consulting services to install, configure, and integrate software products from ServiceNow with a focus on ITSM module (Incident, Problem, Change, Service Catalog, Knowledge Management, Service Portal, etc.,) & ITOM based products (discovery, service mapping, configuration management, event management, etc.,)

    * Develop custom software solutions as required through scripting and software development

    * Prepare technical documentation as specified in customer contracts and as internally required

    * Support sales of software and services through demonstrations, Proof of Concepts, and customer presentations

    * Deliver projects on customer premise or remotely as required. Most engagements are remote.

    * Enhance customer knowledge in IT Operations Management with ITIL v3 framework

    * Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software.

    * Excellent verbal and written communication skills required.

    Qualifications

    * Expertise and experience with ServiceNow ITSM & ITOM modules are required

    * ServiceNow experience with discovery, service mapping, and configuration management (CMDB) is crucial

    * 5+ years in a consulting position, delivering software implementation engagements

    * Proven track record of managing in ServiceNow CMDB for on-prem instance

    * Accreditations / certifications in ServiceNow System Administrator and implementation certification for products such as Discovery, Service Mapping, and ITOM is mandatory

    * Hands on experience in CMDB feature - IRE, RTE, Probe-to-pattern migration, implementation, or enhancement of patterns

    * Knowledge of networking concepts such as IP Addressing, Firewalls, ports

    * ITIL knowledge with the ability to relate concepts to implementation strategies

    * Excellent communications skills required - verbally with all levels of customer IT and business management as well as written with technical assessments and project related reports

    * Consultative skills for software service delivery to lead customers to improve their processes and organizational models

    * Must have legal authorization to work in the US.

    Bachelor of Science degree in Computer Science or related degree is required

    Must and should have Paris platform certs - Certified Implementation Specialist in ITSM & Service Mapping (ITOM), Discovery/Event (ITOM)

    newRef: 0000032174_1626984930

    Senior ServiceNow Architect

    USA, New Jersey, Woodcliff Lake

    • Negotiable
    • Architect Role
    • Skills: ServiceNow, Service Portal, Service Catalog, ITSM, ITIL, JavaScript, HTML
    • Seniority: Senior

    Job description

    As the technical lead, the ServiceNow Architect will have overall responsibility for the ServiceNow platform, including architecture, design, development/implementation, maintenance, and administrative functions supporting the platform. The position holder will leverage the platform to drive strategic, transformational, and innovative change. The position holder will interact with a variety of IT and business team members to gather requirements, translate requirements into solutions, and communicate those solutions to stakeholders, as well as providing guidance and implementing changes on the ServiceNow platform for both project and operations-based initiatives. Position is responsible for managing a queue of enhancement requests, identifying priority based on level of effort and needs of the business, and working with Business Relationship Managers and Process Owners to understand and recommend additional opportunities within the product to resolve business problems and improve outcomes. This hands-on position has overall responsibility for all work done on the platform. Though work will be primarily accomplished through oversight of outside partners/developers, this role is expected to significantly contribute via hands-on work such as updating service catalog & CMDB, updating configuration settings, implementing integrations, troubleshooting, etc….



    In addition, this role will lead or assist user experience projects which may be unrelated to the ServiceNow platform.

    Essential Functions

    1 Maintain ServiceNow Platform (50%)

    1 Responsible for the estimation and development of complex ServiceNow solutions. Expected to craft fast, efficient, and large-scale solutions. You must be able to balance business needs vs customization controls vs speed/scale
    2 Maintain Service Portal and Service Catalog implementations as directed by process owners
    3 Maintain and improve the Configuration Management Database (CMDB), including related maintenance, service mapping and discovery, etc…
    4 Create and maintain automations and integrations between ServiceNow and other IT platforms (e.g. SCCM)
    5 Assist with the creation and maintenance of reports for leadership
    6 Troubleshoot issues with ServiceNow support and track root cause analysis
    7 Execute change management processes
    8 Ensure maintainability of the platform through upgrades by following established best practices for development
    9 Manage platform upgrades, including reviewing relevant release notes and communicating expectations to all users of the platform
    10 Create and maintain formal system documentation such as Standard Working Practices (SWP), Work Instruction Documents (WID) and Standard Operating Procedures (SOP)
    11 Oversight and coordination of managed service providers (MSP), including challenging MSP to delivery high quality, modern solutions.
    12 Ensure solutions delivered are engineered in accordance with corporate architecture and infrastructure standards
    13 Help drive adoption of ITIL in the organization


    2 Project Management (30%)

    1 Lead ServiceNow project initiatives through requirements gathering, implementation, and production releases
    2 Scope solution requirements and configure solutions around the ServiceNow platform to meet business needs and project deliverables
    3 Organize and prioritize development efforts, interfacing with other technical teams as necessary
    4 Oversight and coordination of development efforts with outside vendors/partners


    3 Strategy (20%)

    1 Widen the use of ServiceNow by partnering with stakeholders to implement new capabilities.
    2 Provide thought leadership in strategic direction for Enterprise Implementation of the ServiceNow platform
    3 Establish and maintain a roadmap for the adoption of new applications and application enhancements.
    4 Establish and execute governance for the ServiceNow platform





    Requirements



    * Education

    * College diploma or university degree in the field of computer science, information science, management information systems, or business administration or a related field (or equal years of experience)



    * Information Technology Experience

    * 8+ years of overall experience in information technology
    * 5+ years of experience as a ServiceNow Architect
    * ServiceNow System Administrator certified
    * ServiceNow Implementation Specialist certified
    * ITIL Foundation certified with strong understanding of the ITIL framework
    * Deep functional and technical knowledge of all ServiceNow modules, especially, Incident Management, Request Management, Service Catalog, Knowledge Management, Integration Hub/Orchestration, and Service Desk
    * Experience with JavaScript and HTML and other Service Portal technologies
    * Experience with modern web integration protocols (e.g. REST, JSON, SOAP/XML, etc.)
    * Experience designing, building, and maintaining Configuration Management Databases (CMDB)
    * Experience with ServiceNow Discovery and MID Server configuration
    * Ability to clearly present ServiceNow knowledge and best practices to key stakeholders
    * Working knowledge of LDAP, AD, SSO, Email Infrastructure, Web Services
    * Self-motivated with willingness to learn new ServiceNow applications and functionality
    * Strong business analysis skill and experience, including requirements definition and process modelling
    * Experience working at all levels of the organization to develop a platform roadmap and strategy and ability maintain consensus around the strategic direction
    * Strong technical competency with willingness to learn.



    * Leadership and Teamwork

    * Strong track record of effective cross-functional team collaboration and execution
    * Ready to think, behave and act in an innovative consulting manner to drive the organization's digital business strategies
    * Effective leadership skills, including consensus building



    * Project Management

    * Experience leading teams and driving results with multiple projects across several functional areas
    * Experience in project planning, development, and delivery
    * Experience in managing projects in collaboration with external partners (managed service organizations, technology vendors, and consulting companies)



    * Communication, Organization and Problem-Solving Skills

    * Excellent interpersonal communication skills, ability to network, strong personal integrity, collaborative mindset, and a strong customer focus are necessary
    * Ability to organize, prioritize, and work effectively in a constantly changing environment
    * Demonstrated problem solving skills, including taking ownership to ensure timely resolution, a strong sense of urgency, keen attention to detail, and the ability to plan, organize and successfully execute in an environment under time and resource pressures



    * Desirable Knowledge & Experience

    * Prior experience with managed services in an on-shore/off-shore model highly preferred
    * Prior Pharmaceutical experience is preferred
    * Prior experience in designing and implementing complex, global, multi-tenant, multi-language solutions

    Ref: 3253344268_1624465715

    ServiceNow Integration Specialist

    England, London, City of London

    • 65000 to 85000 GBP
    • Consultant Role
    • Skills: ITSM ServiceNow BMC Incident Problem Change ACL testing administration development
    • Seniority: Senior

    Job description

    ServiceNow Integration Specialist- ServiceNow Elite Partner

    £65,000 - £85,000k per annum

    UK Wide



    Currently in partnership with a ServiceNow Elite Partner that are actively recruiting for several positions across the board, the role will require for the successful applicant to be eligible for Security Clearance.

    Responsibilities -

    * Experience with Enterprise Software Systems
    * Knowledge of SaaS, on-premise applications and external databases/warehouses
    * Knowledge of system design and development used within web service or message-based applications (e.g. REST/SOAP).
    * Expertise/understanding of ServiceNow integration capabilities to include Table APIs, Scripted APIs, Integration Hub, Import Set APIs, Emails, Pull vs Push data sources etc
    * Advise, mentor, and provide hands-on assistance to other team members regarding the technical solution design and execution.
    * Develop and document best practice approaches and reusable assets for the deployment team
    * Identification & design of ServiceNow integration requirements, including

    -Identity Management service (SSO/LDAP)
    -ServiceNow Mid-tier setup
    -Event Management integration
    -Service Mapping & Discovery integration (CMDB)

    * Create and design user stories as well as assess solution built by developers.
    * Support and Perform system testing and systems integration testing
    * Support user acceptance testing
    * Support go-live and early life/warranty support periods



    Skills Required:

    * Service Oriented architecture and web services integration (SOAP, WSDL, JAX-WS)
    * Familiarity with object oriented programming languages
    * Relational database expertise in relation to an enterprise software system (Oracle, MS Sql, MySQL, etc.)
    * AJAX, Jelly, or PERL scripting.
    * Expertise hand-coding of DHTML/XHTML and CSS.
    * XML, XSLT
    * Ability to integrate ServiceNow with SalesForce, MuleSoft, SnapLogic, Perspectium etc (MUST)

    Certifications Required:

    * ServiceNow System Administration certificate
    * ITIL Foundation Certified (optional)
    * ServiceNow Implementation Specialist certificate
    * ServiceNow Scripting certificate (optional)

    If you want to find out more information, please contact me on 02038266694 or on d.landi-scarpato@nelsonfank.com

    ServiceNow Business System Analyst Jobs

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