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For Permanent and Contract, Business System Analyst

    ServiceNow ITOM Developer

    USA, Florida, Jacksonville

    • $130,000 to $160,000 USD
    • Developer Role
    • Seniority: Mid-level

    Job description

    Duties:

    * Development, management and configuration of ServiceNow applications and modules, product development, and some system administration tasks.
    * Performs management and configuration of ServiceNow applications and modules, product development, service automation, and system integrations. Participates and manages development efforts pertaining to modules, applications, and major releases of the ServiceNow native platform and Service Portal
    * Participates in the configuration of new applications or suites during planning, requirement gathering, design, development, documentation, and rollout phases. Contributes to the strategic development of new platform customizations, as needed, based on customer needs.
    * Advise the customer on approaches and best practices for administering and maintaining a ServiceNow installation with ITSM, ITOM and ITBM capabilities.
    * Work in a dynamic environment using agile methodology to deliver client projects
    * Serve as Technical Consultant for ITOM (CMDB, Discovery, Event Management, Cloud Management, Hardware Asset Management) implementations.
    * Provide hands-on development to include creation, configuration, and customization of patterns, Discovery Schedules, Event rules, application fields, from design, business rules, client scripts, user roles and groups, access controls, and more on the various system applications
    * Develop integrations to existing IT Operations Management tools using ServiceNow workflows, scripting, and web services/REST APIs as required
    * Create or update documentation including technical diagrams and design documents in support of ITOM configuration efforts
    * Support development efforts estimation and development timelines
    * Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using off-shelf plugins and API methods
    * Participate in release planning and implementations.
    * Participate in code reviews and review all prepared all technology-related client-facing and internal deliverables.
    * Interact with technical SMEs to get necessary environment information to support your service map and event work
    * Participate in user acceptance testing of the resulting development work
    * Partner with stakeholders to maintain and integrate to other platforms to management and maintain software asset management and license management
    * Create documentation describing the configurations performed as needed for every sprint
    * Provide suggestions and alternatives to technical challenges to meet business solutions

    Requirements:

    * Bachelor's Degree in Computer Science, Information Systems or similar
    * 3+ years of experience with software design and development
    * 3+ years of experience with ServiceNow development, scripting, business rules, data imports, custom apps, and development methods
    * Recent Experience with ITOM Implementation or Support, and ServiceNow Platform scripting
    * Experience in ServiceNow ITOM modules: Service Mapping, Discovery, Event
    * Management, Cloud Management, Orchestration, CMDB, and Asset Management
    * Experience scripting with PowerShell, Perl, WMI, SSH, Python, JavaScript. Path, SNMP.
    * Exceptional communication and presentation skills to include technical and business concepts.
    * Experience with ServiceNow CMDB design, architecture, and implementations
    * Hands-on with ServiceNow integrations to AWS APIs, Azure, VMware, Puppet/Chef/Ansible, Containers/Docker, integration & automation expertise with 3rd parties.
    * Knowledge of various discovery technologies (ADDM, TADDM, DDMA/UD, etc.)
    * Knowledge of various service modeling techniques (TPL, TQL, etc.)
    * Experience integrating ServiceNow with various event management platforms (Netcool, HPOM, BPPM, etc).
    * Desire IT Ops experience in storage, network, and compute of enterprise environments
    * Ability to research and independently learn new technical information to perform configuration, operation, or network connectivity of applications, operating systems, and network devices
    * Excellent communication and presentation skills to include technical and business concepts
    * Keen attention to detail
    * ServiceNow Certified System Administrator, CIS-Disco, CIS-EM, CIS-SM, and CIS-CM Certifications or the ability to obtain relevant certifications.
    * Experience with Agile and Scrum methodologies and participating in the software development life cycle (SDLC) desired

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    ServiceNow Senior Architect

    USA, Ohio, Columbus

    • $220,000 to $270,000 USD
    • Architect Role
    • Seniority: Senior

    Job description

    You Have:

    10+ years of experience in IT

    5+ years of experience with ServiceNow development, including core ITSM tables, Glide, scripting, business rules, client scripts, custom apps, or development methods

    3+ years of experience with Web development, including (X)HTML, CSS3, SQL, XML, or Angular and back-end technologies, including JavaScript, PHP, .NET, Java, or ColdFusion

    Experience with ServiceNow CMDB administration

    Experience with implementing scripted Web services in ServiceNow, jQuery, or Prototype libraries, Java, and CMDB or asset integrations in ServiceNow

    Knowledge of SOAP and REST Web services

    Ability to obtain a security clearance

    Bachelor's degree

    Certified ServiceNow System Administrator and Certified Application Developer Certification

    Nice If You Have:

    Experience with Object Oriented Programming (OOP), SQL and no-SQL databases

    Experience with application design concepts and tools including the use of UML, ERD and Flow Diagrams

    Experience with introducing open-source solutions into ServiceNow via Script Includes or as JS or CSS includes

    Experience with implementing ServiceNow inside of DevOps pipeline

    Experience with Agile Scrum development methods

    Knowledge of SAML, Active Directory, or LDAP Integrations

    Ability to work with stakeholders to define requirements

    ITILv3 or ITIL4 Foundations Certification

    Clearance:

    Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

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    ServiceNow CSM Techno-functional Consultant - Canada

    Canada, Quebec, Montréal

    • CA$100,000 to CA$125,000 CAD
    • Consultant Role
    • Seniority: Junior

    Job description

    What will your typical day look like?

    As a Consultant or Senior Consultant within our ServiceNow Customer technology team, you will work directly with the delivery team and external stakeholders to bring together all of the client's current business requirements and processes. You will work with the delivery team in developing a solution to meet the customer's needs while improving their current situation. You will use your knowledge to participate and support process improvement initiatives.

    About the team:

    They are helping enterprises reduce the experience gap between the consumer grade experiences they have at home and the ones they have at work. They team has over 300 dedicated, highly certified team members who are serving some of the most iconic Canadian and Global brands to imagine, deliver and run great customer experiences.



    Enough about us, let's talk about you

    You are someone with:

    * Bachelor's degree, and a consulting or business analyst experience
    * 3-5 years of experience as a business analyst, management of requirements and delivery of projects as a Project/Program Manager with ServiceNow or other SAAS solutions.
    * Established background in carrying out the functional analysis of a project from beginning to completion,
    * Experience with ServiceNow or other SAAS design and architecture
    * Proven ability with Customer operations technology including, but not limited to; Customer Operations, Customer Portal, Customer Experience
    * Experience in implementing ServiceNow projects or similar tools (CSM required)

    ServiceNow GRC Manager

    USA, Virginia, Arlington

    • $115,000 to $160,000 USD
    • Developer Role
    • Seniority: Mid-level

    Job description

    Seeking a passionate leader to guide our clients through their ServiceNow Security Operation implementation and share their knowledge of the Security Operations processes of Security Incident Response (SIR) and Vulnerability Responses (VR) to maximize their value. This position requires an individual that demonstrates leadership, business strategy, decision-making, and management skills, and to oversee the ServiceNow Security Operation implementations to serve our clients with excellence.

    This individual will manage the ServiceNow Security Operations implementations including Security Incident Response and Vulnerability Response. Projects are fast-paced and facilitated in a team atmosphere. This individual would be responsible for leading our team to deliver consulting services including solution development, project leadership, business development, managing client service delivery, and handle other duties assigned by employer.

    Responsibilities:
    * Support pre-sales activities such as demonstrations, project scoping and lead proof of concepts
    * Demonstrate deep knowledge and experience of running a Security Operations program
    * Advise clients on leveraging ServiceNow for supporting their Security Operation program
    * Lead project implementation & oversee architectural design, while working directly with our Engagement Lead, Solution Architect, and team of Developers to ensure project delivery is on track
    * Facilitate project introduction, kick-off meetings & weekly client status meetings, while creating and managing project timeline
    * Provide guidance to developers on ServiceNow configuration
    * Provide final quality assurance reviews of all deliverables
    * Design and deliver end user training
    * Expand clients vision and opportunities to drive additional business value through ServiceNow

    Desired Skills:
    * Certified System Administrator (CSA)
    * Certified Implementation Specialist - Security Incident Response
    * Certified Implementation Specialist - Vulnerability Response

    Qualifications:
    * 5+ years' experience in a professional environment
    * 2+ years of experience with ServiceNow implementation
    * ServiceNow implementation lead or system administrator experience
    * Knowledge of ServiceNow's Security Operation solutions of Security Incident Response and Vulnerability Response
    * Experience managing & delivering multiple projects at the same time
    * Experience providing business/operations/technical consulting to senior leaders of organization
    * Ability to work both independently and in a team environment with professionals of all levels
    * Strong organizational, interpersonal and presentation skills
    * Excellent written and oral communication skills
    * Ability to multi-task and handle multiple projects at the same time
    * Exceptional problem solving, critical thinking, and analytical skills
    * Working knowledge of project planning and project management methods and tools
    * Willingness to travel a minimum of 30%, when safe to do so

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    Senior ServiceNow ITBM Developer

    USA, Virginia, Arlington

    • $140,000 to $160,000 USD
    • Developer Role
    • Seniority: Senior

    Job description

    Duties:

    * Development, management and configuration of ServiceNow applications and modules, product development, and some system administration tasks.
    * Performs management and configuration of ServiceNow applications and modules, product development, service automation, and system integrations. Participates and manages development efforts pertaining to modules, applications, and major releases of the ServiceNow native platform and Service Portal
    * Participates in the configuration of new applications or suites during planning, requirement gathering, design, development, documentation, and rollout phases. Contributes to the strategic development of new platform customizations, as needed, based on customer needs.
    * Advise the customer on approaches and best practices for administering and maintaining a ServiceNow installation with ITSM and ITBM capabilities.

    Requirements:

    * Bachelor's Degree in Computer Science, Information Systems or similar
    * 7+ years of experience with software design and development
    * 4+ years of experience with ServiceNow development, including core ITSM tables, scripting, business rules, data imports, custom apps, and development methods
    * Experience with ServiceNow IT​S​M ​and IT ​development and integration, including strategic portfolio managemnet
    * Experience in working with Web technologies, including JavaScript, Ajax, HTML, and CSS
    * Experience with Agile and Scrum methodologies and participating in the software development life cycle (SDLC) desired



    Exceptional benefits for exceptional performers:

    * Ongoing personal and professional development.
    * Unlimited paid time away from work to go on adventures, relax, or recover, plus 10 paid holidays.
    * Premium healthcare plans, Medical, Dental, Vision including HAS and FSA options.
    * Qualified 401k Program.
    * Virtual happy hours and other team building events.

    CSM Principal Technical Consultant - ServiceNow

    USA, Texas, Dallas

    • $160,000 to $180,000 USD
    • Consultant Role
    • Seniority: Senior

    Job description

    The ServiceNow Principal Technical Consultant (PTC) is the functional and technical expert of a customer engagement team, consulting with customers and configuring the ServiceNow platform based on configuration best practices, all with the goal of accelerating and driving customer business outcomes. They will be a technical lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes.



    Position Responsibilities:

    * Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
    * Advise customers in their efforts to take advantage of the ServiceNow platform in their efforts to improve their business processes
    * Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
    * Draft technically focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
    * Guides and provides ad-hoc oversight/training for the customer's future system administrators
    * Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
    * Provide technical expertise in how to best support ServiceNow best practices focused on configuration vs. customization
    * Develop required integration components (SSO, LDAP, etc.) with multiple systems
    * Develop required portal components
    * Promote continuous improvement practices for delivery/engagement materials
    * Provide training and mentoring to other members of the Delivery team upon request

    Requirements

    * Excellent communication skills and a strong personal commitment to quality service
    * The ability to work independently and with a team
    * Ability to work remotely and with remote resources as needed
    * Ability to work with different personalities with varied skill levels
    * Ability to understand and implement complex end-user requirements
    * Ability to effectively organize work across multiple projects
    * 5+ years of experience implementing, configuring, and customizing ServiceNow
    * Bachelor's Degree or equivalent work experience
    * Minimum of 4 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)

    Benefits

    * Work from Home Options
    * Custom Training & Development Programs
    * Competitive Paid Time Off Benefits
    * Competitive Salary & Incentive Compensation Program
    * Healthcare Plan (Medical, Dental & Vision)
    * 401(k) with Employer Match
    * Life Insurance (Basic, Voluntary & AD&D)

    ServiceNow Business System Analyst Jobs

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