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For Permanent and Contract, Business System Analyst

    Senior ServiceNow Business Analyst

    USA, Maryland, Rockville

      Salary: register to unlock
    • Business / Systems Analyst Role
    • Seniority: Senior

    Job description

    What you must have:

    * Bachelor's Degree from an accredited institution
    * 5+ years experience as a Business Analyst in a fast-paced client facing solution delivery environment
    * 5+ years recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.)
    * Demonstrated experience driving direct client requirements
    * 2+ years of experience with the ServiceNow Platform
    * 5+ years of experience facilitating requirements gathering, Joint Application Design (JAD) sessions, capturing client requirements and feedback
    * Good understanding of basic system technologies as they relate to the project deliverables
    * Experience with business process mapping and the use of project management software
    * Excellent oral and written communication skills
    * Strong analytical, problem solving, and time management skills
    * Must be able to obtain Public Trust clearance

    Desired Skills:

    * Excellent attention to detail
    * Experience with Technology Platforms such as ServiceNow, Appian, Salesforce, Jira, Confluence
    * Ability to work independently and within one or more teams with excellent time management, organizational, and reporting skills
    * Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project at hand
    * Experience thriving in ambiguous solution delivery environments
    * Ability to work well under constantly changing deadlines and priorities

    ServiceNow Business Analyst

    Scotland, Glasgow

      Salary: register to unlock
    • Business / Systems Analyst Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Business Analyst - £50,000 - £60,000 - Glasgow or Manchester based

    I'm currently looking for an experienced ServiceNow Business Analyst who is looking for a new position, this will be working on the clients internal platform to help develop and move it forward.


    * Proven experience of working as a business analyst to drive out and capture business processes and requirements.
    * Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas
    * Ability to lead complex business conversations with senior stakeholders and able to shape complex solution definitions
    * Very proficient knowledge of the available business analysis tools and templates, able to guide others and able to evaluate possible other relevant tools and templates


    * Understanding and documenting the current "as is processes" and "to be processes"
    * Being accountable for capturing requirement specifications for enhancement requests for existing ITSM/ITOM tools and processes within agreed timeframes
    * Leading various ITSM customer working and focus groups to influence and solicit requirements
    * Directing interaction with customers - as well as on and off-shore development teams
    * Identifying areas of process and tooling improvement, ensuring gaps are clearly defined and assessed, and working closely with the development teams throughout all phases
    * Coordinating user acceptance testing with key project stakeholders to ensure deliverables align to requirements
    * Working closely with BA's in other ITSM streams and taking an active role in customer and stakeholder engagement sessions
    * Taking respective ownership throughout the project lifecycle as required

    ServiceNow Business Analyst/Project Manager - On Site

    USA, District of Columbia

      Salary: register to unlock
    • Business / Systems Analyst Role
    • Seniority: Mid-level

    Job description

    Roles & Responsibilities:

    * Serve as the ITAM project manager.
    * Lead meetings with stakeholders (business and PST) focusing on business process (re) definitions.
    * Identify areas for process improvement and recommend solutions that detail pros, cons, and risks.
    * Document the results of business process reviews, and develop, and communicate optimization strategies to team members and management.
    * Capture use cases and collaborates with stakeholders (business and PST) to iteratively define user stories and priorities.
    * Translate technical complexities to project stakeholders, ensuring understanding of design decisions as well as translating functional business requirements to the development team.
    * Collaborate with stakeholders (business and PST) in iterative sprint planning and execution.
    * Lead the design, configuration, and implementation of ITAM functionality to support business area requirements.
    * Define milestones/schedules and manage delivery in accordance with stakeholder expectations/requirements.
    * Coordinate releases with the PST.
    * Conduct meetings and presentations to share ideas and findings.
    * Promote continual process improvement.


    ServiceNow Skills shall include the following:

    * Expertise and proficiency in the Now Create methodology.
    * Expertise with applicable Now Platform components and IT Asset Management functionality.
    * Expertise with the ServiceNow platform and how to effectively integrate ITAM functionality.

    General Business Analyst Skills shall include the following:

    * Expertise with requirements definition to ensure stakeholder needs are captured and effectively communicated to developers/administrators.
    * Experience with software development lifecycles (SDLCs), including DevOps, Agile, Lean, Iterative, or Waterfall.
    * Forward-thinking analytical skills with the capability to identify downstream implications.
    * The ability to develop and forge strong relationships and build consensus among competing stakeholders.
    * Experience leading and facilitating business process review efforts, including evaluating business processes, anticipating requirements, and uncovering areas for improvement.
    * Exceptional project management and scheduling skills.
    * Exceptional communication skills
    * Exceptional planning, organizational, and time management skills.
    * Exceptional requirements elicitation and facilitation skills.
    * Exceptional analytical and conceptual thinking skills.
    * In-depth understanding of requirements traceability.

    ServiceNow Consultant & Architect

    Belgium, Brussels

      Salary: register to unlock
    • Architect Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    A ServiceNow Elite Partner has been heavily growing for the past few years and their growth plans are as strong as ever! They have many great customers and a strong pipeline so they have a main focus on Consultants & Architects to work technically or functionally!

    ServiceNow Developer/Technical Consultant:

    * Work closely with the Business Analyst to understand and develop the technical solution as detailed in user stories
    * Providing expertise on all technical questions related to the development of ServiceNow
    * Understand the large-scale thinking and approach needed for the success of the project

    ServiceNow Architect:

    * Development of digital solutions for our customers based on ServiceNow
    * Advice to customers in the ServiceNow modules
    * Analysis of customer requirements
    * Creation of user stories based on customer requirements
    * Creation of process documentation
    * Conduct customer workshops and training
    * Support and participation in pre-sales and customer workshops

    Skills & Qualifications

    * Minimum 2 years ServiceNow development experience
    * ServiceNow implementation experience
    * Understanding of project life-cycle along with Agile/Scrum working styles
    * High level JavaScript experience
    * ITOM, HR, CSM, Custom Apps experience highly desired

    If you're interested with in a ServiceNow Developer, Technical Consultant or Architect role and want to discuss this exciting opportunity further, please call Ben Austin-Blows on +44 (0) 2038266701. Alternatively, click apply or find me on LinkedIn.

    ServiceNow Developer - On site - Full time

    USA, District of Columbia

      Salary: register to unlock
    • Developer Role
    • Seniority: Mid-level

    Job description

    Roles & Responsibilities:

    * Evaluate all aspects of the existing configuration/implementation of IT Service Management (ITSM) functionality.
    * Provide recommendations to enhance/mature the existing implementation of ITSM.
    * Design, configure and implement ITSM functionality to support organization requirements.
    * Provide recommendations for implementing new ITSM requirements.
    * Provide technical support to ITSM product owners and business stakeholders
    * Configure ITSM reports dashboards and portals for product owners and business stakeholders.
    * Evaluate and understand all ITSM roles and existing ServiceNow support groups.
    * Recommend and implement enhancements as appropriate.
    * Create/update/maintain ITSM catalog items and workflows.
    * Create/update/maintain ITSM lists and navigation pane.
    * Create/update/maintain ITSM tables and fields.
    * Create/update/maintain ITSM forms and views.
    * Provide development and recommendation for ServiceNow demand management as it relates to ITSM.
    * Make necessary configuration changes to ensure demand management works for ITSM.
    * Understand technology portfolio management framework.
    * Create/update/maintain technology portfolio management catalog items.
    * Assist the ITSM Business Analyst in estimating the release level of effort.
    * Take ownership of complex business requirements and work them to completion.
    * Conduct and participate in ITSM configuration and code reviews.
    * Assist the platform support team in the implementation of technical good practices, policies, and procedures associated with ITSM functionality.
    * Identify opportunities to consolidate/integrate functionality and data.
    * Configure functionality within ServiceNow standards and best practices.


    ServiceNow Skills shall include the following:

    * Expertise and proficiency in the Now Create methodology.
    * Expertise with configuration and maturation of ITSM functionality.
    * Ability to Create/Update/Maintain Catalog Items and Workflows
    * Ability to Create/Update/Maintain Forms and Views
    * Ability to Create/Update/Maintain a List and Navigation Pane
    * Ability to Create/Update/Maintain Tables and Fields
    * Expertise in Instance Patch Management
    * Experience or knowledge with Automated Test Framework

    General Developer Skills shall include the following:

    * Expertise with database design schemas and data modeling.
    * Developing software according to the software development lifecycles (SDLCs), including DevOps, Agile, Lean, Iterative, or Waterfall.
    * Expertise in software architecture, design patterns, and secure coding principles.
    * Requirements definition and use case/user story creation.
    * Expertise in architecture, design, data modeling, and configuration experience with ServiceNow or similar platforms.
    * Application development with the following technologies.

    * Languages such as JavaScript and Angular JS.
    * Web services
    * Client-server, middleware, or web platforms.
    * Mobile or cloud platforms

    * Experience with relational data structures and data manipulation methods associated with relational database systems.
    * Experience with database platforms such as Configuration Management Databases (CMDBs).
    * ITIL knowledge and experience.

    ServiceNow Business System Analyst Jobs

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