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For Permanent and Contract, Business System Analyst

    Ref: 06/09/21/BP_1630934024

    Senior Sales Engineer - ServiceNow

    England, London, City of London

    • 65000 to 80000 GBP
    • Sales Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Senior Sales Engineer

    Responsibilities:

    * Work with sales professionals as the technical subject matter expert, supporting sales efforts by providing technical expertise on company technology, integration solutions, and best practices as well as the below…
    * Participate in the creation and delivery of training materials to customers and partners
    * Create and deliver technical content in support of Marketing events
    * Create technical whitepapers, demonstration videos, knowledge base articles, community posts, and sales enablement assets.
    * Prepare and provide demonstrations of solutions on ServiceNow and other technology platforms

    * Lead POV efforts to prove out the viability of solutions and guide customers in the testing of various POV success criteria
    * Build and maintain relationships with customers and technical stakeholders throughout the sales process
    * Lead customer workshops and meetings to scope and design solutions based on customer needs, to include:
    * Business problems and pain points
    * Technical use case requirements for data and process integration's
    * Detailed security reviews
    * System and architectural diagrams
    * Present new product requests from customers to the Product Management Team
    * Engage in continual self-learning on the evolving data and process integration solutions within the Enterprise ITSM space

    Requirements:

    * In depth ServiceNow understanding
    * 3+ years of experience in a similar role selling to large Commercial or Enterprise organisations
    * Working knowledge of various SaaS platforms in the ITSM. Any experience working with CRM, and DevOps would be beneficial
    * Working knowledge of data and data structures
    * Ability to manage your own self-paced learning of new data integration and ITSM technologies

    Ref: 07/29/2021_1627591473

    ServiceNow Solution Consultant

    USA, New York

    • Negotiable
    • Pre-Sales Role
    • Seniority: Mid-level

    Job description

    Job Description:

    * Provide subject matter expertise, act as technical product advocate, design, develop and implement ITIL, ITBM, ITOM, HRSD, CSM, SecOps, GRC (Expertise in 2-3 module with core ITSM + Integration expertise) processes within ServiceNow platform.
    * Implement technology specific best practices and standards.
    * Analyze and Evaluate alternative solutions and recommends cost effective and efficient solutions
    * Proposes data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment.
    * Translates requirements into functional and technical requirements
    * Design and develop ServiceNow data model to support process integrations, ITAM & CMDB
    * Knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS
    * Strong customer service and excellent verbal/written communication
    * Ability to understand ServiceNow lifecycle, multitask, time management skills
    * Provide oversight and coordination between onsite/offshore team
    * Reviews and refines designs for usability, reviews testing scenarios and refines test cases, to ensure applications quality and works with users to review test results to ensure they meet expected results
    * Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments.
    * Evaluation new features and produce comprehensive analysis and recommendations.
    * Participate and own product roadmap planning, BCP/DR, testing, etc.
    * Produces and maintains detailed system documentation including design specs, maintenance, troubleshooting, deployment, disaster recovery, technotes, and testing, etc.
    * Process Management and Project Coordination
    * Assists in development of project estimates, contributes to defining project timelines, project plans and milestones
    * Instructs, assigns, reviews the work of other team members, including the review of high-level designs, detail designs, code, and test plans and results
    * Performs all development lifecycle activities and provides quality assurance for the work of other team members
    * Reports status to management as necessary
    * Mentors and coaches other team members, facilitates individual team member development of technical, functional, and industry skills

    Experience:

    * Minimum of 10 years overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management; At least 5+ years of experience with ServiceNow.
    * Strong working knowledge in all aspects of Service Management, Asset and Configuration Management and ITIL practices
    * Strong working knowledge in each of the following: ServiceNow, JavaScript, web services, JDBC and distributed computing
    * Practical experience with agile methodologies/tools
    * Strong communication skills, both written and verbal, with the ability to describe technical solutions in the terms of the business

    Salary

    OTE $225K

    newRef: 12/10/21/BP_1634058381

    ServiceNow Developer

    England, London, City of London

    • 60000 to 70000 GBP
    • Developer Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    The successful candidate will be responsible for the maintenance and configuration of the IT platforms, this will mainly include ServiceNow although also includes SAP. It will be crucial that all the IT systems work well together and are aligned to each other to deliver service to the company both internally and externally.



    Role Responsibilities:

    * Ensuring that you have the knowledge to be the SME for IT systems
    * Great communications with stakeholders so you're able to analyse business requirements and ensure you're able to design improvements to fit their needs
    * Develop the ServiceNow catalogue for both internal and external use
    * Facilitating data dissemination from cores systems into other tools, real time dashboards or reporting
    * Upgrading, deigning and developing the platform's core modules (ITSM, ITOM and CSM)
    * Creation and changes of UI scripts and business rules
    * Building and maintaining Service Portals and Virtual Agent
    * Configuring Integration Web Services with Third Party applications by using SOAP API Web service
    * Supporting other members of the team with in-house training

    Essential Skills:

    * Experience of ServiceNow administration (any experience with ITOM and CSM would be beneficial)
    * SQL and SAP Query writing skills
    * Good experience working with ITSM processes
    * Understanding of ITIL best practice

    ServiceNow Business System Analyst Jobs

    Nelson Frank’s collection of ServiceNow Business Analyst jobs is updated daily with the latest vacancies. We're a ServiceNow specialist, which allows our consultants to understand the needs of job-seekers working in the ecosystem. Finding your dream ServiceNow Systems Analyst role has never been easier.