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For Permanent and Contract, Business System Analyst

    newRef: 28/04/21/JHH_1619616436

    ServiceNow Business Analyst

    England, London, City of London

    • 50000 to 60000 GBP
    • Business / Systems Analyst Role
    • Seniority: Mid-level

    Job description

    ServiceNow Business Analyst - Salary £50,000 - £60,000 - UK Wide



    I'm currently working with a ServiceNow Partner who are recruiting for a ServiceNow Business Analyst. The Business Analyst will be responsible for bridging the gap between the client and the technical team. The ideal candidate will have expertise in both the fundamental processes of ServiceNow as well as being able to bring solutions to the client while considering their requirements.



    Key Responsibilities:

    * Work with other members of the ServiceNow team to design, test and transition the ServiceNow platform.
    * Handling the support and transition to other delivery teams throughout projects
    * Create and deliver training workshops
    * Communicate and understand client's needs, and help translate these to the technical team.
    * Follow all current company process polices
    * Producing documentation concerning process and procedures

    Skill Sets:

    * Experience with ITSM and operation processes
    * Experience configuring or administrating the ServiceNow platform.
    * Understanding of Scrum Methodology
    * Able to be a peacekeeper and navigate internal problems in the team and with the client
    * Strong analytical skills by being able to break down complex tasks into process improvement solutions



    Certifications:

    Any of the below would be ideal.

    * ITIL Foundation+
    * Certified System Administrator (ServiceNow) modules Presales/Micro-Certifications
    * COBIT, VeriSM, IT4ITLean IT, Scrum Certified

    Ref: 22/03/2021_1616437996

    ServiceNow Business Analyst

    England, London, City of London

    • 50000 to 60000 GBP
    • Business / Systems Analyst Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Business Analyst - £50,000 - £60,000

    Job Description:

    This company are looking for somebody to fit into their Business Analyst role they currently have available, the position would fit somebody who is confident that they can add value to the business' current workflow. They are a fast-growing company so the work which you do now could shape the company for years to come while also allowing you to be involved in projects which are more complex and engaging than your standard ITSM work.

    Role & Responsibilities:

    * Leading workshops with the result of being able to gather requirements for upcoming projects
    * High understanding of ServiceNow and how to attain requirements from stakeholders
    * Logging stories in line with company standards
    * Review and manage incident and request queues
    * Representing the company in a great why when interacting with stakeholders

    Skills & Qualifications:

    * Excellent written and verbal communication
    * Confident in their technical understanding
    * As opposed to being focused on a single process or framework you must be able to adapt to the business processes as well as the software development process

    Experience:

    * 4 years' experience as a Business Analyst while working with ServiceNow
    * Strong knowledge and understanding of the ServiceNow platform
    * Show evidence of studying and documenting complex business processes

    Ref: 21/04/21/BP_1619018963

    ServiceNow Business Analyst

    England, Greater Manchester, Manchester

    • 70000 to 80000 GBP
    • Business / Systems Analyst Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Busines Analyst

    I'm currently working with a ServiceNow Elite Partner who are looking to bring in a ServiceNow Business Analyst who is capable of designing and implementing processes while conducting research and performing analysis to acquire business requirement for each project you're working on. Another part of your role would be to test functionalities which would have been configured and developed by the rest of the team.



    Responsibilities:

    * Participates in design, test and transition of Service Management and Service Integration Solutions within ServiceNow Platform
    * Performs thorough data analysis in order to provide requirements for developers enabling configuration and customisation
    * Provides 'Early Life Support' - delivering Service Management and Service Integration services and handing over support to the future delivery teams
    * Designs and execute E2E training which can include hosting live training sessions and issuing training documentation from Train the Trainer to training support staff
    * Support the test phases with the test team
    * Assists in gathering core configuration requirements, translate these into design model and manage the overall implementation process in cooperation with developers
    * Captures customer's and service providers' requirements into stories, helps to solution the approach and manage the overall implementation process in cooperation with developers
    * Support the management of the requirements traceability matrix
    * Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents



    Skills:

    * Experience in IT Service Management design, transition or operations processes
    * Experience in business analysis and configuration or administration of 2+ modules of ServiceNow Platform
    * Understanding Scrum Methodology
    * Expert organisational and time management skills with the ability to prioritise, self-starter able to work independently with minimum of supervision
    * Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members
    * Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts,
    * Decompose high-level information into details,
    * Facilitation skills to assist gathering requirements in workshops and provide training to clients and internal team members
    * Use of industry recognised technologies in order to facilitate work environment
    * Demonstrate experience in communicating across all levels of an organisation, at the most senior levels



    Certifications:

    Any of the below would be ideal.

    * ITIL Foundation+
    * COBIT, VeriSM, IT4IT, Lean IT
    * Scrum certified
    * ServiceNow Certified System

    Ref: 0450CHW_1611151387

    Business Systems Analyst

    USA, North Dakota, New England

    • 40 to 50 USD
    • Business / Systems Analyst Role
    • Seniority: Senior

    Job description

    Business Systems Analyst-Fully Remote - Senior Level

    My client is ServiceNow Partner Company, looking for Senior Level Professional to run their new projects and manage their ServiceNow team.

    Your Role

    You will be a part of a project and working on agile teams, understanding the business requirements. You will be studying the existing business process, developing into an expert on business process.

    Your responsibilities will include

    * Working with product owners on agile teams
    * Prepare test data and test cases based on Business data
    * Integrate scenarios in Training and User manual
    * Coordinate and perform product team user testing

    Requirements

    * Senior Level experience with ServiceNow
    * 3+ years of consulting services to support CIO or CISO (preferably in federal agencies)

    * U.S Citizenship Required/Security Clearance Preferred
    * Strong written and verbal communication skills
    * Working knowledge of system technology development and deployment activities such as training, communications, system rollout
    * Perform research analysis and assess/ monitor programs.
    * Present research findings clearly and concisely.
    * Ability to effectively work within a team setting.
    * Functional knowledge of MS Office Suite and Google platforms
    * One or more CISSP, CAP, CCSK, CISA, or CISM certification
    * Hands-on experience using or implementing Governance Risk and Compliance (GRC) tools such as Telos Xacta, CSAM, EMASS, RiskVision, or ServiceNow GRC require



    If you are interested in this position, email j.goodson@NelsonFrank.com

    Ref: 274722742_1617907730

    Junior ServiceNow Developer

    England, London, City of London

    • 20000 to 35000 GBP
    • Consultant Role
    • Skills: ITSM ServiceNow BMC Incident Problem Change ACL testing administration development
    • Seniority: Junior

    Job description

    Junior ServiceNow Developer
    UK Wide
    £20,000 - £35,000k per annum.

    Responsibilities:

    * ServiceNow administration experience with exposure to building and configuring ServiceNow applications and services.
    * Understanding of both client and server side scripting and adhering to ServiceNow coding best practice.
    * Create and updating documentation and procedures. Adaptable with the willingness to push themselves in a challenging and evolving environment.
    * Takes part in ServiceNow testing, administration and development activities as well as trouble shooting
    * Working alongside business analyst and assisting in qualifying client requirements.
    * Qualify client requirements through validation of "needs" versus "wants".

    Skills Required:

    * Experience in administering ServiceNow Platform
    * Scripting - JavaScript, HTML, CSS, AJAX and Jelly
    * Understanding Agile and SCRUM
    * Advanced communication skills (written and speaking skills)
    * Strong attention to detail
    * Knowledge and work experience in JavaScript/ Angular/ AngularJS
    * Demonstrable experience in JavaScript coding
    * Understanding of relational databases concepts

    Certifications:

    * ServiceNow System Administration certificate (Ideally)
    * ITIL Foundation Certified (Bonus )
    * ServiceNow Implementation Specialist certificate (Bonus)
    * ServiceNow Scripting certificate (Bonus)
    * Application Creation in ServiceNow (Bonus)

    If you want to find out more information on this role, please contact me on 02038266694 or on d.landi-scarpato@nelsonfrank.com

    Ref: 09/04/21/BP_1617988636

    ServiceNow

    England, London, City of London

    • 50000 to 60000 GBP
    • Business / Systems Analyst Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Busines Analyst

    I'm currently working with a ServiceNow Elite Partner who are looking to bring in a ServiceNow Business Analyst who is capable of designing and implementing processes while conducting research and performing analysis to acquire business requirement for each project you're working on. Another part of your role would be to test system functionality.

    Responsibilities:

    * Participates in design, test and transition of Service Management and Service Integration Solutions within ServiceNow Platform
    * Performs thorough data analysis in order to provide requirements for developers enabling configuration and customisation
    * Provides 'Early Life Support' - delivering Service Management and Service Integration services and handing over support to the future delivery teams
    * Designs and execute E2E training which can include hosting live training sessions and issuing training documentation from Train the Trainer to training support staff
    * Support the test phases with the test team
    * Assists in gathering core configuration requirements, translate these into design model and manage the overall implementation process in cooperation with developers
    * Captures customer's and service provider's requirements into stories, helps to solution the approach and manage the overall implementation process in cooperation with developers
    * Support the management of the requirements traceability matrix
    * Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents

    Skills:

    * Experience in IT Service Management design, transition or operations processes
    * Experience in business analysis and configuration or administration of 2+ modules of ServiceNow Platform
    * Understanding Scrum Methodology
    * Expert organisational and time management skills with the ability to prioritise, self-starter able to work independently with minimum of supervision
    * Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members
    * Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts,
    * Decompose high-level information into details,
    * Facilitation skills to assist gathering requirements in workshops and provide training to clients and internal team members
    * Use of industry recognised technologies in order to facilitate work environment
    * Demonstrate experience in communicating across all levels of an organisation, at the most senior levels

    Certifications:

    Any of the below would be ideal.

    * ITIL Foundation+
    * COBIT, VeriSM, IT4IT, Lean IT
    * Scrum certified
    * ServiceNow Certified System

    Ref: BAB-19-21_1611080124

    ServiceNow Developer/Technical Consultant/Technical Architect

    Sweden, Stockholm

    • 50000 to 75000 SEK
    • Consultant Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    Job Description

    A large ServiceNow Elite partner are looking to bring in many ServiceNow professionals as they continue to bring on more customers. With this demand they are looking for ServiceNow Developers, Technical Consultants & Technical Architects. Remote working available but must be based in Sweden (ideally Stockholm).

    Role & Responsibilities

    ServiceNow Senior Developer/Technical Consultant:

    * Work closely with the Business Analyst to understand and develop the technical solution as detailed in user stories
    * Providing expertise on all technical questions related to the development of ServiceNow
    * Understand the large-scale thinking and approach needed for the success of the project

    ServiceNow Architect:

    * Development of digital solutions for our customers based on ServiceNow
    * Advice to customers in the ServiceNow modules
    * Analysis of customer requirements
    * Creation of user stories based on customer requirements
    * Creation of process documentation
    * Conduct customer workshops and training
    * Support and participation in pre-sales and customer workshops

    Skills & Qualifications

    * Minimum 2 years ServiceNow development experience
    * ServiceNow implementation experience
    * Understanding of project life-cycle along with Agile/Scrum working styles
    * High level Javascript experience
    * ITOM, HR, CSM, Custom Apps experience highly desired

    If you're interested with in a ServiceNow Developer, Technical Consultant or Architect role and want to discuss this exciting opportunity further, please call Ben Austin-Blows on +44 (0) 2038266701. Alternatively, click apply or find me on LinkedIn.

    Ref: 02/11/2021_1613060142

    ServiceNow Technical Implementation Consultant / Developers

    USA, Washington, Kirkland

    • Negotiable
    • Developer Role
    • Seniority: Mid-level

    Job description

    Attention Attention all ServiceNow Technical Implementation Consultant / Developers!!



    Office: Remote or Kirkland, WA



    Competitive salary to competitors!!

    While working remotely you must be available and be able to work PST hours remotely to support West Coast customers. This is a 100% remote opportunity for a passionate ServieNow Developer/ Technical Consultant that enjoys being hands on as well working with customers to solve their many business problems. A focus area within the platform is CSM, HRSD, ITBM and SecOps!



    Our client is a world-class consulting firm that specialises in implementing technology solutions such as ServiceNow. They help clients realise greater value from their IT investments in order to provide superior customer experiences and value within the organisation. They have a very diverse background where individuals come from all over to workhere.

    Required Qualifications

    * At least 1 year of ServiceNow system administration and development experience
    * ServiceNow technical configuration and development including application UI configuration, workflow configuration, setup of core integrations (LDAP, SSO, e-mail), and development of reports and dashboards is a must
    * Experience with web technologies scripting (XML, HTML, JavaScript, Web Services, etc.)
    * Strong interpersonal, written and verbal communication skills
    * Well-rounded knowledge of the CMDB
    * Understanding of Agile SCRUM development methodology
    * Experience supporting at least one ServiceNow implementation



    Our client would also like to see if candidates have qualifications in

    * ServiceNow System Administrator Certification
    * ServiceNow Implementation Specialist Certification for ITSM
    * Highly Desired: ServiceNow Implementation experience in various modules besides ITSM/CMDB such as APM, CSM and Get To Work/Safe Workplace, HRSM, etc.



    If you believe that you would be a great fit and want to join this amazing culture please email a copy of your resume at j.davidson@nelsonfrank.com or you can contact me via phone at 215-789-9947 (ext 9447)

    Ref: 09/04/21/BP_1617987129

    ServiceNow Junior Developer

    England, London, City of London

    • 35000 to 50000 GBP
    • Developer Role
    • Skills: ServiceNow
    • Seniority: Junior

    Job description

    ServiceNow Junior Developer

    I'm currently working with a ServiceNow Elite Partner who are looking to bring in a Junior ServiceNow Developer who would trained and supported to progress within the company. Generally you would be working on the configuration, customisation and development of integration components. This role would be ideal for an experienced ServiceNow Administrator who is looking for their next step.

    Responsibilities:

    * ServiceNow administration experience with exposure to building and configuring ServiceNow applications and services
    * Understanding of both client and server side scripting and adhering to ServiceNow coding best practice. Hands on experience with ACL's. Understanding how and why they are used
    * Create and updating documentation and procedures. Adaptable with the willingness to push themselves in a challenging and evolving environment
    * Takes part in ServiceNow testing, administration and development activities as well as trouble shooting
    * Working alongside business analyst and assisting in qualifying client requirements
    * Qualify client requirements through validation of "needs" versus "wants"

    Skills Required:

    * Experience in administering the ServiceNow Platform
    * Scripting - JavaScript, HTML, CSS, AJAX and Jelly
    * Understanding Agile and SCRUM
    * Advanced communication skills (written and speaking skills)
    * Strong attention to detail
    * Knowledge and work experience in JavaScript/ Angular/ AngularJS
    * Demonstrable experience in JavaScript coding
    * Understanding of relational databases concepts

    Certifications:

    (Any of the below are good to have)

    * ServiceNow System Administration certificate
    * ITIL Foundation Certified
    * ServiceNow Implementation Specialist certificate
    * ServiceNow Scripting certificate
    * Application Creation in ServiceNow

    ServiceNow Business System Analyst Jobs

    Nelson Frank’s collection of ServiceNow Business Analyst jobs is updated daily with the latest vacancies. We're a ServiceNow specialist, which allows our consultants to understand the needs of job-seekers working in the ecosystem. Finding your dream ServiceNow Systems Analyst role has never been easier.