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For Permanent and Contract, Business System Analyst

    ServiceNow Technical Consultant - Citizens/Security Clearance

    Australia, Australian Capital Territory, Canberra

    • A$100,000 to A$160,000 AUD
    • Developer Role
    • Skills: ServiceNow/Technical Consultant/Technical Developer/Technical Architect/Developer/ServiceNow Developer/ServiceNow Consultant/ServiceNow Technical Consultant/Technical Consultant
    • Seniority: Mid-level

    Job description

    * Canberra OR Melbourne location (3 Days a week on-site, 2 days work from home)
    * Multiple positions, junior through to lead level
    * Global organisation working on projects in the federal government space.



    About the company:



    Nelson Frank in collaboration with our client who are a reputable global organisation are on the lookout for multiple ServiceNow Technical Consultants to join the team for their upcoming projects in 2024. You will need to have both a high level of system admin experience and a depth of knowledge of ITIL service management processes and functions.



    Responsibilities:

    * Proactive engagement and communication with key project stakeholders. Coaching and mentoring junior ITSM staff
    * Identifying, clarifying, defining and documenting business requirement specifications.
    * Maintaining current version knowledge of ServiceNow Platform features and functionality.
    * Participating in software development sprints using the Agile SCRUM Method.
    * Implementation, administration and support of ServiceNow
    * Configuring ServiceNow applications, workflows, reports, dashboards and portals
    * Configuring APIs, connectors, web service applications, data transformation and MID servers
    * Participating in system go-live activities and early life support
    * Identifying, documenting, and communicating "Lessons Learned" during all engagements



    Key Skills:

    * ITIL V3 or V4 foundation or a proven comprehension of the principles and practices in ITIL and their application in a day-to-day IT environment.
    * Technical root cause analysis experiences within incident and problem management.
    * Continuous improvement in business and system processes and accompanying documentation and/or training artefacts.
    * ServiceNow (CSA, ITSM Implementer)


    Applicants must be Australian Citizens to be considered for this opportunity as the role role will require you to obtain and maintain an Australian Government security clearance.

    This position is interviewing now and is available for an immediate start.
    *Please mention your VISA Status/Working Rights in your Resume*

    Neros Gorges
    (03) 8592 0507
    n.gorges@frankgroup.com
    https://www.linkedin.com/in/nerosgorges/

    ServiceNow Technical Consultant - Citizens/Security Clearance

    Australia, Victoria, Melbourne

    • A$100,000 to A$160,000 AUD
    • Developer Role
    • Skills: ServiceNow/Technical Consultant/Technical Developer/Technical Architect/Developer/ServiceNow Developer/ServiceNow Consultant/ServiceNow Technical Consultant/Technical Consultant
    • Seniority: Mid-level

    Job description

    * Melbourne OR Canberra location (3 Days a week on-site, 2 days work from home)
    * Multiple positions, junior through to lead level
    * Global organisation working on projects in the federal government space.



    About the company:



    Nelson Frank in collaboration with our client who are a reputable global organisation are on the lookout for multiple ServiceNow Technical Consultants to join the team for their upcoming projects in 2024. You will need to have both a high level of system admin experience and a depth of knowledge of ITIL service management processes and functions.



    Responsibilities:

    * Proactive engagement and communication with key project stakeholders. Coaching and mentoring junior ITSM staff
    * Identifying, clarifying, defining and documenting business requirement specifications.
    * Maintaining current version knowledge of ServiceNow Platform features and functionality.
    * Participating in software development sprints using the Agile SCRUM Method.
    * Implementation, administration and support of ServiceNow
    * Configuring ServiceNow applications, workflows, reports, dashboards and portals
    * Configuring APIs, connectors, web service applications, data transformation and MID servers
    * Participating in system go-live activities and early life support
    * Identifying, documenting, and communicating "Lessons Learned" during all engagements



    Key Skills:

    * ITIL V3 or V4 foundation or a proven comprehension of the principles and practices in ITIL and their application in a day-to-day IT environment.
    * Technical root cause analysis experiences within incident and problem management.
    * Continuous improvement in business and system processes and accompanying documentation and/or training artefacts.
    * ServiceNow (CSA, ITSM Implementer)


    Applicants must be Australian Citizens to be considered for this opportunity as the role role will require you to obtain and maintain an Australian Government security clearance.

    This position is interviewing now and is available for an immediate start.
    *Please mention your VISA Status/Working Rights in your Resume*

    Neros Gorges
    (03) 8592 0507
    n.gorges@frankgroup.com
    https://www.linkedin.com/in/nerosgorges/

    ServiceNow Lead

    England, London, City of London

    • £60,000 to £65,000 GBP
    • Consultant Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Lead - London (once a month) - £63,000 per annum

    I'm currently working with a customer who are looking for somebody to join and manage their internal ServiceNow instance (must be technical) as well as working with their ServiceNow Partner to help them understand what they're looking to deliver.



    About the Role:

    * You will work with both ITSM and HR teams, to enhance the business and technical roadmaps, plans, patterns, process, procedures, guidelines, and implementation patterns
    * Coordinate and provide system support and expertise for our service management platform and related systems
    * Own the development of community of champions and super users among process owners within the business, including conducting training and producing training material on technical and operational procedures
    * Lead internal/external user group sessions to identify emerging requirements for the system roadmap.
    * You will ensure that our platforms are being utilised by the business as well as working with 3rd Party vendors to explore functionalities that can be utilised to improve our services
    * Working closely with project managers and business stakeholders you will be required to implement ITIL best practices.
    * Our successful candidate will have advanced knowledge in creating request forms, developing integration with external systems, implementing security, and enhancing the user interface to provide a custom look and feel.You will have strong working knowledge of ITSM components such as Change/Incident/Problem management, Asset Management, CMDB, Release Management etc



    About You:

    * 3+ years experience working with ServiceNow, while being able to configure the platform
    * You will be confident working on ServiceNow administration and development
    * You should have expertise in ITSM and HR ServiceNow applications
    * You should be a clear and confident communicator as you will be required to conduct training and lead user group sessions
    * You will also be experienced in writing customer support guides.
    * You will have excellent stakeholder management skills; you will be required to effectively manage relationships across the business.
    * Whilst not mandatory, it could be beneficial to have ITIL v3/v4 Foundation Certification
    * Whilst not mandatory, it could be beneficial to have ServiceNow System Administration Certification or ServiceNow Application Development Certification

    ServiceNow Technical Consultant - NV1 Clearance (Needed)

    Australia, Australian Capital Territory, Canberra

    • A$130,000 to A$160,000 AUD
    • Developer Role
    • Skills: ServiceNow/Technical Consultant/Technical Developer/Technical Architect/Developer/ServiceNow Developer/ServiceNow Consultant/ServiceNow Technical Consultant/Technical Consultant
    • Seniority: Mid-level

    Job description

    We have a Technical Consultant - ITSM/ServiceNow role where you will need to have both a high level of system admin experience and a depth of knowledge of ITIL service management processes and functions. You will also take pride as you possess a high level of customer service skills required for this role!



    What you'll work on

    *

    Proactive engagement and communication with key project stakeholders. Coaching and mentoring junior ITSM staff
    *

    Identifying, clarifying, defining and documenting business requirement specifications.
    *

    Maintaining current version knowledge of ServiceNow Platform features and functionality.
    *

    Participating in software development sprints using the Agile SCRUM Method.
    *

    Implementation, administration and support of ServiceNow
    *

    Configuring ServiceNow applications, workflows, reports, dashboards and portals
    *

    Configuring APIs, connectors, web service applications, data transformation and MID servers
    *

    Participating in system go-live activities and early life support
    *

    Identifying, documenting, and communicating "Lessons Learned" during all engagements



    About your experience and skills

    *

    ITIL V3 or V4 foundation or a proven comprehension of the principles and practices in ITIL and their application in a day-to-day IT environment.
    *

    Technical root cause analysis experiences within incident and problem management.
    *

    Continuous improvement in business and system processes and accompanying documentation and/or training artefacts.
    *

    ServiceNow (CSA, ITSM Implementer)



    Desired experience and/or exposure in the following:

    *

    Participating in IT emergency event situations (Major Incidents)
    *

    Linux OS scripting and general knowledge
    *

    Prince2
    *

    Agile methodologies

    The Technical Consultant position is based in Canberra and is an Onsite role.



    Candidates must be Australian Citizens and have current NV1 clearance minimum to be considered. This role will require you to obtain and maintain an Australian Government NV2 security clearance.

    ServiceNow Technical Consultant

    England, London, City of London

    • £60,000 to £70,000 GBP
    • Developer Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Technical Consultant - up to £70,000 - UK Based

    Role Overview:

    You will be an experienced ServiceNow Technical Consultant with extensive knowledge across a number of modules on the ServiceNow platform. You will work with the ServiceNow team and keen to get involved with the full implementation lifecycle being specifically responsible for leading teams configuring and developing solutions.

    Key Responsibilities:

    You will work with colleagues to:

    * Design, develop and implement workflows and processes with the ServiceNow platform
    * Provide assessments and workshops to help the customer maximise their business results from the ServiceNow platform.
    * Maintain system documentation which captures the solution design used for implementation.
    * Strive to optimize the use of the ServiceNow platform recognising how it can be applied "out of the box" to satisfy a client requirement.
    * Use your experience to provide input into the implementation and support costs for new solutions.

    Essential Skills and Experience:

    * Demonstrable experience in at least one of the following ServiceNow applications: Customer Service Management (CSM), Field Service Management (FSM) or IT Service Management (ITSM)
    * Experience implementing solutions which require integration with other systems.
    * Experience of managing or leading small teams.
    * Experience in providing pre-sales support including solution shaping, estimating, resource planning, transition planning and proposal writing within a ServiceNow environment.
    * Experience of business analysis (including requirements gathering and writing user stories) Strong communication skills and stakeholder management
    * Experience of some of the following Scripting/APIs/Service Portal/Flow Designer, UI Builder
    * Familiar with ITIL, SDLC, Prince 2, Agile, Scrum methodologies.

    Desirable skills:

    * Certified in ITIL V3/V4, Agile, Scrum methodologies
    * Experience of creating solution which integrate with other systems
    * Experience in other ServiceNow products
    * Working within Public Sector or associated government organisations
    * Project management and project leadership experience
    * Experience of mentoring junior team members

    ServiceNow Technical Consultant

    England, London, City of London

    • £65,000 to £75,000 GBP
    • Developer Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Senior Technical Consultant

    Role Overview:

    You will be an experienced ServiceNow Technical Consultant with extensive knowledge across a number of modules on the ServiceNow platform. You will work with the ServiceNow team and keen to get involved with the full implementation lifecycle being specifically responsible for leading teams configuring and developing solutions.

    Key Responsibilities:

    You will work with colleagues to:

    * Design, develop and implement workflows and processes with the ServiceNow platform
    * Provide assessments and workshops to help the customer maximise their business results from the ServiceNow platform.
    * Maintain system documentation which captures the solution design used for implementation.
    * Strive to optimize the use of the ServiceNow platform recognising how it can be applied "out of the box" to satisfy a client requirement.
    * Use your experience to provide input into the implementation and support costs for new solutions.

    Essential Skills and Experience:

    * Demonstrable experience in at least one of the following ServiceNow applications: Customer Service Management (CSM), Field Service Management (FSM) or IT Service Management (ITSM)
    * Experience implementing solutions which require integration with other systems.
    * Experience of managing or leading small teams.
    * Experience in providing pre-sales support including solution shaping, estimating, resource planning, transition planning and proposal writing within a ServiceNow environment.
    * Experience of business analysis (including requirements gathering and writing user stories) Strong communication skills and stakeholder management
    * Experience of some of the following Scripting/APIs/Service Portal/Flow Designer, UI Builder
    * Familiar with ITIL, SDLC, Prince 2, Agile, Scrum methodologies.

    Desirable skills:

    * Certified in ITIL V3/V4, Agile, Scrum methodologies
    * Experience of creating solution which integrate with other systems
    * Experience in other ServiceNow products
    * Working within Public Sector or associated government organisations
    * Project management and project leadership experience
    * Experience of mentoring junior team members

    ServiceNow Technical Lead

    England, London, City of London

    • £60,000 to £70,000 GBP
    • Consultant Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Lead - London (monthly travel) - up to £70,000 per annum

    I'm currently working with a customer who are looking for somebody to join and manage their internal ServiceNow instance (must be technical) as well as working with their ServiceNow Partner to help them understand what they're looking to deliver.



    About the Role:

    * You will work with both ITSM and HR teams, to enhance the business and technical roadmaps, plans, patterns, process, procedures, guidelines, and implementation patterns
    * Coordinate and provide system support and expertise for our service management platform and related systems
    * Own the development of community of champions and super users among process owners within the business, including conducting training and producing training material on technical and operational procedures
    * Lead internal/external user group sessions to identify emerging requirements for the system roadmap.
    * You will ensure that our platforms are being utilised by the business as well as working with 3rd Party vendors to explore functionalities that can be utilised to improve our services
    * Working closely with project managers and business stakeholders you will be required to implement ITIL best practices.
    * Our successful candidate will have advanced knowledge in creating request forms, developing integration with external systems, implementing security, and enhancing the user interface to provide a custom look and feel.You will have strong working knowledge of ITSM components such as Change/Incident/Problem management, Asset Management, CMDB, Release Management etc



    About You:

    * 3+ years experience working with ServiceNow, while being able to configure the platform
    * You will be confident working on ServiceNow administration and development
    * You should have expertise in ITSM and HR ServiceNow applications
    * You should be a clear and confident communicator as you will be required to conduct training and lead user group sessions
    * You will also be experienced in writing customer support guides.
    * You will have excellent stakeholder management skills; you will be required to effectively manage relationships across the business.
    * Whilst not mandatory, it could be beneficial to have ITIL v3/v4 Foundation Certification
    * Whilst not mandatory, it could be beneficial to have ServiceNow System Administration Certification or ServiceNow Application Development Certification

    ServiceNow Business System Analyst Jobs

    Nelson Frank’s collection of ServiceNow Business Analyst jobs is updated daily with the latest vacancies. We're a ServiceNow specialist, which allows our consultants to understand the needs of job-seekers working in the ecosystem. Finding your dream ServiceNow Systems Analyst role has never been easier.