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For Permanent and Contract, Business System Analyst


    ServiceNow Developer

    USA, District of Columbia

    • Up to £120,000 GBP
    • Developer Role
    • Skills: ServiceNow Scoped Applications, Custom Applications, JavaScript
    • Seniority: Mid-level

    Job description

    Any 4 year ServiceNow Developers with custom applications experience are encouraged to apply!

    Typical responsibilities include:

    * Proven experience as a key technical resource leading the development of solutions in client environments.
    * Provide technical leadership and training, perform peer code reviews and ensure the ServiceNow team follows development best-practices
    * Experience with implementation of Service Now, working with all core ITSM processes, as well as Discovery, Orchestration, App Creator, Demand Management, Project Management, Performance Analytics and other applications as they relate to ServiceNow
    * Experience developing custom business applications on ServiceNow platform
    * Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades
    * Create and maintain API and data integration processes between ServiceNow and other services.
    * Generate operational reports and KPI analysis as needed
    * Prepare client facing and internal deliverables that are technology related
    * Transform functional requirements into detailed technical designs that represent actionable development tasks
    * Maintain production system reliability through utilization of change management process
    * Monitor health, usage and overall compliance of the application
    * Perform version upgrades and install patches
    * Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces and any other customization required to support client processes
    * Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes and performing root cause analysis


    * Bachelor's degree in Computer Science, MIS or Business-related discipline
    * 4+ years of hands-on experience as ServiceNow Developer or ServiceNow Implementation Specialist
    * Strong communication skills (oral and written)
    * Certified ServiceNow Application Developer - or the ability to complete within 60 days of hire
    * Certified in Scaled Agile Framework (SAFe) - or the ability to complete within 60 days of hire
    * Experience developing and implementing systems using Agile/Scrum methodology
    * Experience with ITIL Service Management processes. ITIL Foundations certification preferred.
    * Experience with web technologies such as DHTML, CSS, AJAX, XML, HTTP
    * Experience with Server-side technologies such as Rino, Jelly
    * Experience with Database technologies such as JDBC, SQL
    * Previous experience configuring and customizing all aspect of ServiceNow - UI Actions, UI Policy, UI Pages, Business Rules, Client Scripts, Include Scripts, Catalog Client Scripts, Catalog UI Polices, Email Scripts, Scripted Web Services, Rest and SOAP web services, Roles / Groups to name a few
    * Must be eligible to meet government eligibility requirements including public trust clearance
    * Must pass a background check and drug test

    Senior ServiceNow Developer -SPM

    USA, Virginia, Richmond

    • $145,000 to $165,000 USD
    • Developer Role
    • Seniority: Senior

    Job description

    This role will be responsible for working with business users to analyze detailed business and technical reporting requirements to recommend technical solutions using a combination of ServiceNow Performance Analytics and other related reporting tools (SQL Server, Tableau) to drive the development of ServiceNow Strategic Portfolio Management (SPM) reporting. The ideal candidate has ServiceNow Performance Analytics experience, working knowledge of core ServiceNow SPM data (e.g. Project and Portfolio Management, Demand Management, Resource Management, Timecard Management, and Financial Management), strong business and financial aptitude, analytical skills, thinks "outside the box", is naturally curious, highly collaborative, and has a passion for tackling complex data-centric problems.


    Responsible for leading the design and development of ServiceNow SPM reporting using a combination of ServiceNow, ServiceNow Performance Analytics, and relational database reporting tools

    Provide a link between the technical and business reporting functionality for ServiceNow SPM

    Design and align overall ServiceNow SPM reporting strategy to support core business operations (e.g. Project and Portfolio Management and Financial Reporting, Enterprise PMO Reporting)

    Oversee developers' work and own overall quality and delivery of development

    Maintain expert knowledge of the ServiceNow SPM Performance Analytics and familiarity of related ServiceNow SPM Products; PPM, Demand Management, Resource Management, Timecard Management, and Financial Management

    Tackle complex problems requiring a creative mindset to find innovative and elegant solutions

    Proficiency with ServiceNow with SPM Products (Project Portfolio Management, Demand Management, Financial Management, Resource Management, Time Management, Agile Development, SAFe, and Test Management)


    ServiceNow Configuration Manager - Hybrid-Full time

    USA, Georgia, Atlanta

    • $130,000 to $150,000 USD
    • Project Manager Role
    • Seniority: Mid-level

    Job description

    The ITSM Configuration Manager has overall responsibility for the Configuration Management (CM) process and Configuration Management Database (CMDB) within the global ITSM platform (ServiceNow). This role has the ability and authority to ensure daily end-to-end delivery of Configuration Management services in accordance with the configuration management plan. Design, development, documentation, testing, and modification of existing and new ITOM & CMDB capabilities, discovery patterns and sensors, championing standard techniques, procedures, and criteria. They will participate in architecture design, performance monitoring, product evaluation, and buy versus build decisions. They will supervise and communicate the development activities, dependencies, and risks and mitigation strategies to the portfolio business unit IT process owners and leadership.

    Flexible Work Arrangement: This position is eligible for a hybrid work opportunity with two days in our Atlanta office and three days working from home each week.

    Principal Duties & Responsibilities

    * Maintain the governance, polices, and direction of the Enterprise ITSM platform CMDB
    * Establish and manage business-optimized data governance model
    * Daily interaction with ServiceNow ITSM and ITOM configuration management database services in an enterprise product environment
    * Provide direction and guidance to offshore/nearshore developers and platform administrators
    * Lead design, development, documentation, testing, and modification of existing and new ITSM & CMDB capabilities, discovery patterns and sensors, championing standard techniques, procedures, and criteria
    * Assists in leading the CMDB discovery, CI relationship vision and roadmap
    * Participate in architecture design, performance monitoring, and product evaluation decisions
    * Responsible for maintaining Discovery application tool within ServiceNow
    * Identify improvements with internal consumers of data whose processes interact with the CMDB
    * Frequently Interface with business unit ITSM process owners to ensure CMDB data effectively supports Incident, Problem, Change, Asset, and Service Catalog processes
    * Perform periodic audits and support requests from Corporate Internal Audit and External auditors
    * Ensure high level of CMDB data quality in support of Enterprise ITSM process automation initiatives
    * Drive process and platform maturity through future phases of ITSM / ITOM roadmap, such as service mapping

    Education, Specialized Knowledge & Required Skills

    * Bachelor's degree in Information Systems, Computer Science or similar field of study required. Equivalent combinations of education and work experience considered
    * ITIL Foundation Certificate required
    * ServiceNow certifications preferred
    * 8+ years' experience in IT End User Services, Service Desk, or related field in a large global organization
    * 2+ years overall experience as a ServiceNow ITOM administrator, resolving ITSM tickets, Incident resolution, request fulfillment and change management
    * Working knowledge and experience with major ITSM tools Service Desk processes and Service Level Agreements
    * Working knowledge of IT infrastructure, operational and business application concepts
    * Knowledge of ServiceNow Service Mapping
    * Knowledge of ServiceNow fundamentals, including ServiceNow Discovery
    * Knowledge of Agile Methodology and software development
    * Exceptional interpersonal, communication, and problem-solving skills
    * Comfortable and effective interacting with varying levels across the organization, including Executives
    * Keen attention to detail, while also sees the big picture

    ServiceNow Technical Consultant / Developer

    Australia, New South Wales, Sydney

    • A$110,000 to A$175,000 AUD
    • Developer Role
    • Skills: ServiceNow/Technical Consultant/Technical Developer/Technical Architect/Developer/ServiceNow Developer/ServiceNow Consultant/ServiceNow Technical Consultant/Technical Consultant
    • Seniority: Mid-level

    Job description

    Elevate Your Career as a ServiceNow Technical Consultant!

    If you're passionate about turning business needs into seamless solutions and have a knack for innovation, we invite you to apply for the ServiceNow Technical Consultant role.

    Why Choose Us:

    At our clients companies, innovation thrives and excellence is our norm. As a ServiceNow Technical Consultant, you'll be at the forefront of shaping our Enterprise Service Management landscape. Here's what awaits you:

    Your Impact:

    * Innovative Solutions: Shape cutting-edge ServiceNow solutions to redefine Enterprise Service Management.
    * Guided Implementation: Lead the design and implementation of customized ServiceNow modules.
    * Architectural Brilliance: Create robust system architecture, data models, and integration points.
    * Technical Mastery: Develop and maintain clear technical artifacts for seamless execution.
    * Leadership Opportunity: Guide your team in coding standards, best practices, and deployment strategies.
    * Collaborative Success: Collaborate closely with stakeholders for aligned and effective solutions.
    * Continuous Growth: Identify enhancements and optimize ServiceNow functionalities.
    * Security Assurance: Ensure compliance with robust security standards.

    Your Skills:

    * ServiceNow Expertise: Proficiency in forms, workflows, and customizations.
    * Effective Communicator: Navigate technical matters with clarity and confidence.
    * Data Integration: Understand data dependencies and interfaces within ServiceNow.
    * CMDB: Maintain and optimize ServiceNow's CMDB and Service Catalog.
    * Module Proficiency: Familiarity with ServiceNow ITSM + other modules is a plus.
    * Solution Track Record: Proven ability in analyzing and documenting ServiceNow solutions.

    *Must be Australian/New Zealand-based and have full working rights*
    PR or Citizen

    If you're on the hunt for a new role, or know someone in your network suitable, please reach out:
    📧 r.jacob@nelsonfrank.com
    Phone: +61 3 8592 0584

    ServiceNow Business System Analyst Jobs

    Nelson Frank’s collection of ServiceNow Business Analyst jobs is updated daily with the latest vacancies. We're a ServiceNow specialist, which allows our consultants to understand the needs of job-seekers working in the ecosystem. Finding your dream ServiceNow Systems Analyst role has never been easier.