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Job Title: ServiceNow Senior Technical Consultant (Security Operations)

Location: REMOTE

Job Type: Full-time

Job Description:

We are seeking a ServiceNow Senior Technical Consultant with a passion for Security Operations processes. You will be a technical lead for ServiceNow Security Operations solution implementations including Security Incident Response (SIR) and Vulnerability Response (VR), mentored by top security experts. This is an excellent opportunity to work with a team in a fast-paced environment, learn and grow your career.

Responsibilities:

* Educate clients on how to maximize the value of their ServiceNow Security programs
* Guide clients through the implementation of their ServiceNow Security solutions
* Demonstrate knowledge and experience of running Security Operations program on ServiceNow
* Identify and document business requirements
* Prioritize customer success and project scope
* Provide technical guidance to developers on ServiceNow configuration
* Develop testing plans and support customers through the testing cycle
* Develop training plans and deliver across all functional departments
* Transition customer after go-live to account management and support
* Embrace the opportunity to learn and grow in your career

Requirements:

* Certified Implementation Specialist - Security Incident Response
* Certified Implementation Specialist - Vulnerability Response
* 3+ years' professional experience
* 2+ years' experience with ServiceNow implementation
* Certified System Administrator (CSA)
* ServiceNow implementation lead or system administrator experience (hands-on configuration work)
* Knowledge of ServiceNow's Security Operation solutions of Security Incident Response and Vulnerability Response
* Ability to work both independently and in a team environment with professionals of all levels
* Strong organizational, interpersonal and presentation skills
* Excellent written and oral communication skills
* Ability to multi-task and handle multiple projects at the same time
* Exceptional problem solving, critical thinking, and analytical skills
* Working knowledge of project planning and project management methods and tools

What will your typical day look like?

As a Consultant or Senior Consultant within our ServiceNow Customer technology team, you will work directly with the delivery team and external stakeholders to bring together all of the client's current business requirements and processes. You will work with the delivery team in developing a solution to meet the customer's needs while improving their current situation. You will use your knowledge to participate and support process improvement initiatives.

About the team:

They are helping enterprises reduce the experience gap between the consumer grade experiences they have at home and the ones they have at work. They team has over 300 dedicated, highly certified team members who are serving some of the most iconic Canadian and Global brands to imagine, deliver and run great customer experiences.



Enough about us, let's talk about you

You are someone with:

* Bachelor's degree, and a consulting or business analyst experience
* 3-5 years of experience as a business analyst, management of requirements and delivery of projects as a Project/Program Manager with ServiceNow or other SAAS solutions.
* Established background in carrying out the functional analysis of a project from beginning to completion,
* Experience with ServiceNow or other SAAS design and architecture
* Proven ability with Customer operations technology including, but not limited to; Customer Operations, Customer Portal, Customer Experience
* Experience in implementing ServiceNow projects or similar tools (CSM required)

What will your typical day look like?

As a Consultant or Senior Consultant within our ServiceNow Customer technology team, you will work directly with the delivery team and external stakeholders to bring together all of the client's current business requirements and processes. You will work with the delivery team in developing a solution to meet the customer's needs while improving their current situation. You will use your knowledge to participate and support process improvement initiatives.

About the team:

They are helping enterprises reduce the experience gap between the consumer grade experiences they have at home and the ones they have at work. They team has over 300 dedicated, highly certified team members who are serving some of the most iconic Canadian and Global brands to imagine, deliver and run great customer experiences.



Enough about us, let's talk about you

You are someone with:

* Bachelor's degree, and a consulting or business analyst experience
* 3-5 years of experience as a business analyst, management of requirements and delivery of projects as a Project/Program Manager with ServiceNow or other SAAS solutions.
* Established background in carrying out the functional analysis of a project from beginning to completion,
* Experience with ServiceNow or other SAAS design and architecture
* Proven ability with Customer operations technology including, but not limited to; Customer Operations, Customer Portal, Customer Experience
* Experience in implementing ServiceNow projects or similar tools (CSM required)

Job Description

A growing ServiceNow partner based in Spain is looking for a number of ServiceNow Technical Consultants! They work with partners and clients from diverse geographies, with opportunities for professional growth on international and local projects!

*Must be based in Spain*

Role & Responsibilities

* Act as the in-between with the IT & other major departments
* Provide technical expertise on the ServiceNow platform
* Develop ServiceNow solutions based on each customers unique requirements
* Support customers with migration of processes and data

Skills & Qualifications

* At least 2 years experience on the ServiceNow platform
* Experience in consulting
* Analytical skills
* Knowledge of classic and agile methodology
* Structured and problem-solving approach and mindset

Benefits

* Interesting projects
* Private medical insurance
* Flexible working hours
* Remote working
* Continued learning & development

If this ServiceNow Technical Consultant role is of interest then please don't hesitate to reply! Alternatively contact me on +44 (0) 2038266701 or b.blows@nelsonfrank.com

A ServiceNow Elite Partner has been heavily growing for the past few years and their growth plans are as strong as ever! They have many great customers and a strong pipeline so they have a main focus on Consultants & Architects to work technically or functionally!

ServiceNow Developer/Technical Consultant:

* Work closely with the Business Analyst to understand and develop the technical solution as detailed in user stories
* Providing expertise on all technical questions related to the development of ServiceNow
* Understand the large-scale thinking and approach needed for the success of the project

ServiceNow Architect:

* Development of digital solutions for our customers based on ServiceNow
* Advice to customers in the ServiceNow modules
* Analysis of customer requirements
* Creation of user stories based on customer requirements
* Creation of process documentation
* Conduct customer workshops and training
* Support and participation in pre-sales and customer workshops

Skills & Qualifications

* Minimum 2 years ServiceNow development experience
* ServiceNow implementation experience
* Understanding of project life-cycle along with Agile/Scrum working styles
* High level JavaScript experience
* ITOM, HR, CSM, Custom Apps experience highly desired

If you're interested with in a ServiceNow Developer, Technical Consultant or Architect role and want to discuss this exciting opportunity further, please call Ben Austin-Blows on +44 (0) 2038266701. Alternatively, click apply or find me on LinkedIn.

Job Description

An exciting opportunity for an experienced ServiceNow Developer to join an industry leading IT consultancy based in Melbourne. My client is an Elite ServiceNow partner with over 20 years experience in the ICT Industry, over 700 government/commercial customers and multiple 'best place to work' awards. The role is suitable for skilled ServiceNow Developers, who will use their passion for technology to contribute to company success, gain exposure to new modules, and progress their career to the next level.

What's on offer:

* Excellent salary package $ + super
* Remote working opportunities.
* Work life balance
* Structured internal career advancement opportunities.
* Opportunity to work for some of Australia's largest ServiceNow customers.
* Industry leading training and support

Professional qualifications and education requirements:

* Extensive work-experience on ServiceNow projects
* ITSM/ITOM experience in ServiceNow
* Integration project experience
* Professional communication skills
* Excellent problem solving skills
* Any other modules in ServiceNow (Desirable)

Responsibilities:

* Applying knowledge of ITIL and ServiceNow to customer needs and requirements.
* Document and analyse key client organisational processes.
* Organise ongoing support for customers such as report building, data, quality, new integration's, etc.
* Conduct design, modifications, testing and implementation of enterprise-wide systems.
* You will be hands on in developing in JavaScript on ServiceNow on multiple enterprise level projects on a day to day basis.
* Providing advice to customers regarding the best processes.
* Maintain a high standard of customer service to the clients.
* Increase ServiceNow knowledge by learning, training and furthering certification.



If you have the relevant skill set and are considering your next opportunity apply in complete confidence with your CV to t.dickens@nelsonfrank.com or call 61 3 8657 4582 and ask for Tim.

A leading ServiceNow Elite Partner is looking for Senior ServiceNow Consultants & Architects as they continue to grow their German branch! They work with a vast range of customers that give great project variety!

Role & Responsibilities

* Advising customers in technical architectures based on supplied specifications in accordance with best practices
* Lead teams throughout Design, Creation, Testing & Documenting of offerings
* Presenting technical architectures, complex roadmaps and customer-based solutions to customers
* Responsible for leading teams in the design, creation, testing and documenting of new and existing offerings

Skills & Qualifications

* 4+ years ServiceNow experience
* Have strong technical experience from roles as Technical Lead
* Experience with JavaScript and/or ServiceNow knowledge
* Able to communicate with all types of stakeholders
* German-speaking essential (B2 minimum)

If this Consultant or Architect is a role of interest, please don't hesitate to apply. Alternatively find me on LinkedIn or reach me on b.blows@nelsonfrank.com / +49 (0) 22165089531

* Having certifications within administration or application development of the ServiceNow platform
* Having any of the certifications within the implementation of ServiceNow in the areas of: IT Service Management, Customer Service Management, IT Operations Management, Integrated Risk Management, Security Operations, IT Business Management.
* Working customer-facing and being exposed to problem-solving with attention to details
* Working according to the Agile/Scrum delivery methodology
* Are exposed or work hands-on with the technologies present in the ServiceNow platform like Javascript, JSON, HTML, AngularJS, REST Integrations, SQL data modeling
* Having strong communication skills
* Working with clients to assess the current state of tools and processes and define approaches to transition to a service-based organization

* Have experience with or the willingness to learn ServiceNow and be a technical delivery resource or solution consultant that designs the elements of the delivery.
* Can Combine the ability to work with technology with the ability to work with customers.
* Has the willingness to learn how to master both the technical and business side in order to become the bridge that enables technology to solve business needs.

Nelson Frank is working with some of ServiceNow's largest Elite partners. We are looking for ServiceNow Technical Consultant for a permanent position based in Australia.



Due to our clients rapid growth, we are in need of great Technical Consultants to join the team.

What's on offer:

* Sydney-based position with remote working opportunities.
* Opportunity to work for some of Australia's largest ServiceNow customers.
* Structured internal career advancement opportunities.
* Excellent career progression
* Industry leading training and support



Basic Requirements:

* Strong ServiceNow Experience across multiple projects
* Good JavaScript Knowledge
* Great communication skills both written and verbal



Professional qualifications and education requirements:

* Extensive work-experience on ServiceNow projects
* ITSM Experience in ServiceNow
* Integration project experience
* Professional communication skills
* Excellent problem solving skills
* Attention to detail





Please get in contact with us at Nelson Frank part of the Frank Recruitment Group where we source candidates on a global scale and place them in the best companies worldwide. Please send your CV to :R.jacob@nelsonfrank.com or give me a call on: +61 3 8592 0584



Hope to hear from you soon!

Job Description

A large IT Consultancy has started building their ServiceNow practice and is looking for a number of ServiceNow Consultants. They have ongoing ServiceNow projects with the current customers and have a strong pipeline for 2023!

Role & Responsibilities

* Support customers in digitization projects through design, optimization and implementation in ServiceNow
* Configuration and customization of ServiceNow modules
* Conducting training courses and workshops for customers and colleagues
* Providing expertise on all technical questions related to the development of ServiceNow

Skills & Qualifications

* Experience in the consulting area of ServiceNow and the implementation of ITSM
* Hold at least one relevant ServiceNow certification
* Curious about new topics and approaches and enjoy working in a remote team
* Fluent German (B2 minimum)

Benefits

* 100% remote working
* Generous budget for training & development
* Be a part of a company that promotes a healthy work/life balance with flexible working hours (low staff turnover rate)
* Full home office equipment
* Flat hierachy

If you're interested with in a ServiceNow Technical Consultant role and want to discuss this exciting opportunity further, please call Ben Austin-Blows on +49 (0) 22165089531. Alternatively, click apply or find me on LinkedIn.