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    newRef: BAB-04-05-21_1620132329

    ServiceNow Consultant - Denmark

    Denmark, Copenhagen Municipality, Copenhagen

    • 40000 to 60000 DKK
    • Consultant Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    An Elite ServiceNow Partner are looking to bring in many ServiceNow professionals as they continue to bring on more projects. With this demand they are looking for ServiceNow Consultants & Architects. Remote working available but must be based in Denmark (ideally Copenhagen).

    Role & Responsibilities

    ServiceNow Senior Developer/Technical Consultant:

    * Work closely with the Business Analyst to understand and develop the technical solution as detailed in user stories
    * Providing expertise on all technical questions related to the development of ServiceNow
    * Understand the large-scale thinking and approach needed for the success of the project

    ServiceNow Architect:

    * Development of digital solutions for our customers based on ServiceNow
    * Advice to customers in the ServiceNow modules
    * Analysis of customer requirements
    * Creation of user stories based on customer requirements
    * Creation of process documentation
    * Conduct customer workshops and training
    * Support and participation in pre-sales and customer workshops

    Skills & Qualifications

    * Minimum 2 years ServiceNow development experience
    * ServiceNow implementation experience
    * Understanding of project life-cycle along with Agile/Scrum working styles
    * High level Javascript experience
    * ITOM, HR, CSM, Custom Apps experience highly desired

    If you're interested with in a ServiceNow Consultant or Architect role and want to discuss this exciting opportunity further, please call Ben Austin-Blows on +44 (0) 2038266701. Alternatively, click apply or find me on LinkedIn.

    Ref: 02/12/2021_1613148796

    ITSM Technical Consultants (Developers)

    USA, Massachusetts, Boston

    • 111 to 140000 USD
    • Consultant Role
    • Seniority: Mid-level

    Job description

    Searching for all ITSM Technical Consultants (Developers)

    Office: Remote

    Salary: $110,000 - $140,000



    This company is the largest global pure-play ServiceNow consultancy, delivering large-scale Digital Transformation project to the Fortune 1,000. Now, as an independent part of NTT DATA's global footprint, our client's impact on the global market is broadened and employees have expanded and employees have expanded resources that can further foster their curiosity.

    Focus

    2.5 -5 year's experience

    ServiceNow Technical Consultants developing and consulting internal and external with stakeholders

    Integrations experience is a plus



    Travel

    Remote through COVID with minimal travel post COVID

    20%-30% (2-4 day trip every 4-6 weeks)



    Interview Process

    3 Zoom Meetings

    1st Zoom - 30 minute conversation w/ people manager on technical team

    2nd Zoom - 60 minute tech interview that involves talking through solutions on user stories from projects and potentially driving conversation so the team can assess breadth of knowledge

    3rd Zoom - 45 minute conversation w/ Director of Tech Consulting





    A day in the life of the Technical Consultant

    * Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform.

    * Advise clients on best practice within the ServiceNow platform to create lasting value and enhanced experiences.
    * Collaborate effectively with virtual team members to achieve project goals and produce a variety of high-quality deliverable.
    * Contribute on multiple Agile engagements, utilizing the clients methodology and tools to enhance project efficiency.
    * Demonstrate flexibility by delivering on a variety of project roles; including documentation, testing, and training.
    * Innovate and identify solutions that can be reused on future engagements.
    * Proactively keep ServiceNow skills current and contribute to the client thought leadership.





    If you believe that you would be a great fit and want to join this amazing culture please email a copy of your resume at j.davidson@nelsonfrank.com or you can contact me via phone at 215-789-9947 (ext 9447)

    Ref: BAB-08-03-21_1615199533

    ServiceNow Consultant - Germany

    Germany, Hessen, Frankfurt am Main

    • 60000 to 80000 GBP
    • Consultant Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    I am currently working with a growing ServiceNow partner in Germany who are looking for fluent German speaking ServiceNow Consultants. In a very exciting year for this company they are looking to more than double their ServiceNow headcount!

    Job Description

    As a consultant, you are responsible for conducting workshops on requirements analysis with regard to the requirements and problems of our customers. Based on this, you develop smart solutions for the optimisation of processes and technical environments of our customers.

    Role & Responsibilities

    * Implementation of workshops for requirements analysis with regard to the requirements and problems of the customers
    * Independent advice and creation of professional and technical solution designs based on ServiceNow, with a focus on ITSM, CSM, FSM, SecOps/GRC
    * Responsible sponsorship and active knowledge transfer for technical consultants
    * Pre-sales activities

    Skills & Qualifications

    * Experience with ITSM and at least one of the following; CSM, FSM, SecOps/GRC
    * Years of experience in the consulting environment with a focus on ServiceNow
    * Very good knowledge ITIL, BPMN, HTTP, XML, JavaScript, SSO, SQL, SOAP and REST
    * Proven experience in project methods (waterfall, agile, or hybrid project approach), certification in PRINCE2 desirable
    * Very good German and English speaking

    Benefits

    * Element of remote working
    * Employee bonus
    * Continuing education - over 120 training courses and further education
    * Choose your own device - free choice of your work tools
    * Sports funding - subsidy for the fitness studio and assumption of the space rent for the sports hall
    * + many other work perks and benefits

    If this ServiceNow Consultant role is of interest to you or someone you know, please don't hesitate to get in touch by emailing Ben Austin-Blows on b.blows@nelsonfrank.com, call on +44(0)2038266701 or find on LinkedIn

    Ref: BAB-19-21_1611080124

    ServiceNow Developer/Technical Consultant/Technical Architect

    Sweden, Stockholm

    • 50000 to 75000 SEK
    • Consultant Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    Job Description

    A large ServiceNow Elite partner are looking to bring in many ServiceNow professionals as they continue to bring on more customers. With this demand they are looking for ServiceNow Developers, Technical Consultants & Technical Architects. Remote working available but must be based in Sweden (ideally Stockholm).

    Role & Responsibilities

    ServiceNow Senior Developer/Technical Consultant:

    * Work closely with the Business Analyst to understand and develop the technical solution as detailed in user stories
    * Providing expertise on all technical questions related to the development of ServiceNow
    * Understand the large-scale thinking and approach needed for the success of the project

    ServiceNow Architect:

    * Development of digital solutions for our customers based on ServiceNow
    * Advice to customers in the ServiceNow modules
    * Analysis of customer requirements
    * Creation of user stories based on customer requirements
    * Creation of process documentation
    * Conduct customer workshops and training
    * Support and participation in pre-sales and customer workshops

    Skills & Qualifications

    * Minimum 2 years ServiceNow development experience
    * ServiceNow implementation experience
    * Understanding of project life-cycle along with Agile/Scrum working styles
    * High level Javascript experience
    * ITOM, HR, CSM, Custom Apps experience highly desired

    If you're interested with in a ServiceNow Developer, Technical Consultant or Architect role and want to discuss this exciting opportunity further, please call Ben Austin-Blows on +44 (0) 2038266701. Alternatively, click apply or find me on LinkedIn.

    Ref: 02/17/2021_1613580824

    Senior Technical Consultants / Architects

    USA, Massachusetts, Boston

    • Negotiable
    • Consultant Role
    • Seniority: Senior

    Job description

    Searching for all Senior Technical Consultants / Architects



    Our client is the largest global pure-play ServiceNow consultancy, delivering large-scale Digital Transformation projects to the Fortune 1,000. With our client you will have direct access to some of the most accomplished individuals within the ServiceNow eco-system.You will have the opportunity to work on a wide variety of implementations, integrations, and upgrades within some of the top Enterprise companies in the US.

    Characteristics in Candidate

    Looking for heavy investment in training/certifications more than a MAX salary

    Looking for a strong culture to build their consulting experience

    Looking to mentor others and be mentored by others

    Driven by client success Collaborative

    Salary

    Senior Tech Consultants = $100k-$140k (flexibility)

    Technical Architects = $140k-$160k (flexibility)

    Travel

    Remote throughout COVID with minimal travel post COVID

    Travel would be 2-4 days every 4-6 weeks

    Interview Process

    3 Zoom Meetings

    * 1st Zoom - 30 minute conversation w/ people manager on technical team
    * 2nd Zoom - 60 minute tech interview that involves talking through solutions on user stories from projects and potentially driving conversation so the team can assess breadth of knowledge
    * 3rd Zoom - 45 minute conversation w/ Director of Tech Consulting

    Technical Consultant Skill Set:

    * 3-5 years of experience with ServiceNow and have a comprehensive understanding of the ServiceNow enterprise product suite (including core process areas in ITSM, plus others such as ITOM, HR, CSM, UX, ITAM, ITBM)
    * Broad experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request, CMDB, Knowledge
    * 2+ additional process areas outside of Core, at least one process area outside of IT (HR, GRC, Finance Mgmt, Facilities, etc.)
    * Experience in one or more of the following a plus: Orchestration, Integrations, Service Portal (UX Design)
    * Experience working with Agile teams, methodologies, and tools in a virtual environment.
    * A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features.
    * A love of working in a fast-paced, collaborative, and entrepreneurial environment with smart and fun people.



    Technical Architect Skill Set:

    * 5+ years of ServiceNow platform experience with a comprehensive understanding of the product suite
    * 6 to 10 years of related client-facing consulting experience, preferably with ServiceNow.
    * CSA, CAD, and ITSM (CIS) certifications, plus expertise in 2+ additional process areas outside of ITSM (ITOM, HR, CSM, UX, ITAM, ITBM)
    * Experience with web technologies (XML, HTML, Angular JS, Web Services, etc.) and developing with JavaScript on the ServiceNow platform
    * Experience working with Agile teams, methodologies, and tools in a virtual environment.
    * Experience in one or more of the following a plus: Orchestration, integrations, custom application development.
    * Demonstrated experience with the Agile methodology, leading sprint planning efforts, reviewing stories against business requirements, splitting epics, and ordering development logically
    * Experience assigning estimates for units of work (stories, defects, documentation, etc.) and coaching resources on the technical development and configuration against defined user stories
    * Ability to lead client facing workshops and meetings, and conduct calls with customers independently or in support of business process/requirements gathering efforts
    * Experience with supervising and inspecting code migrations between instances, as well as providing feedback to technical resources on approaches to remediate assigned defects.
    * Ability to keep a client's business goals at the forefront of the conversation and articulate design decisions impacts to maintenance and longevity.
    * A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features.
    * A calm, adaptable, and driven approach to both client engagements and internal efforts/teams.
    * A love of working in a fast-paced, collaborative, and entrepreneurial environment with smart and fun people.

    If you believe that you would be a great fit and want to join this amazing culture please email a copy of your resume at j.davidson@nelsonfrank.com or you can contact me via phone at 215-789-9947 (ext 9447)

    Ref: 2701211LVM_1611755973

    ServiceNow Consultant

    Germany, Bayern, Munich

    • 80000 to 85000 GBP
    • Consultant Role
    • Skills: ServiceNow, Consultant, I.T., ITOM, ITSM, ITIL, Cobit, it4it
    • Seniority: Mid-level

    Job description

    ServiceNow Consultant





    ServiceNow Consultant- €80-85k - Permanent - Remote



    My client is looking for a ServiceNow Consultant to join their growing team. They are looking for an experienced individual with the following attributes:

    ⦁ 3+ years of experience in similar role
    ⦁ Proven practical experience with business analysis
    ⦁ An analytical mind
    ⦁ Fluent English
    ⦁ Strong leadership, communication and presentation skills
    ⦁ Proactive attitude
    ⦁ Good time management skill
    ⦁ Previous ServiceNow experience and certification.

    Key skills:

    ⦁ Specific IT or Business domain knowledge (ITSM, ITOM, Financial, HR etc.).
    ⦁ Experience with other IT Service Management tools.
    ⦁ Good process/practises knowledge and certification (ITIL, Cobit, it4it, etc.)

    The role:

    ⦁ Looking for true customer needs.
    ⦁ Proposing solutions for customers based on the ServiceNow platform covering multiple areas including: ITSM, ITOM, HR service delivery, project management, cost management and various business service management areas.
    ⦁ Participating in workshops and presentations.
    ⦁ Providing guidance and project related advice to customers.
    ⦁ Facilitating customer workshops and conducting ServiceNow demos.

    This is a great opportunity to join an ever expanding team with great benefits including Multisport card, Cafeteria program, Meal vouchers, Pension and life insurance contribution, Team building activities, Prague ZOO tickets and more!

    If you're interested in a ServiceNow Developer, Technical Consultant or Architect role and want to discuss this exciting opportunity further, please call Luke McCaffrey on +44 (0) 2038266756. Alternatively, click apply or find me on LinkedIn.

    Ref: 02/25/2021_1614264765

    ServiceNow Technical Implementation Consultant / Developers

    USA, Washington, Kirkland

    • Negotiable
    • Consultant Role
    • Seniority: Junior

    Job description

    Opportunity for ServiceNow Technical Implementation Consultant / Developers!!



    Office: Remote or Kirkland, WA



    While working remotely you must be available and be able to work PST hours remotely to support West Coast customers. This is a 100% remote opportunity for a passionate ServieNow Developer/ Technical Consultant that enjoys being hands on as well working with customers to solve their many business problems. A focus area within the platform is CSM, HRSD, ITBM and SecOps!



    Our client is a world-class consulting firm that specializes in implementing technology solutions such as ServiceNow. They help clients realize greater value from their IT investments in order to provide superior customer experiences and value within the organization. They have a very diverse background where individuals come from all over to workhere.



    Required Qualifications

    * At least 1 year of ServiceNow system administration and development experience
    * ServiceNow technical configuration and development including application UI configuration, workflow configuration, setup of core integrations (LDAP, SSO, e-mail), and development of reports and dashboards is a must
    * Experience with web technologies scripting (XML, HTML, JavaScript, Web Services, etc.)
    * Strong interpersonal, written and verbal communication skills
    * Well-rounded knowledge of the CMDB
    * Understanding of Agile SCRUM development methodology
    * Experience supporting at least one ServiceNow implementation

    Our client would also like to see if candidates have qualifications in

    * ServiceNow System Administrator Certification
    * ServiceNow Implementation Specialist Certification for ITSM
    * Highly Desired: ServiceNow Implementation experience in various modules besides ITSM/CMDB such as APM, CSM and Get To Work/Safe Workplace, HRSM, etc.



    If you believe that you would be a great fit and want to join this amazing culture please email a copy of your resume at j.davidson@nelsonfrank.com or you can contact me via phone at 215-789-9947 (ext 9447)

    Ref: 06/04/21/BP_1617730174

    ServiceNow Consultant

    England, Greater Manchester, Manchester

    • 60000 to 70000 GBP
    • Consultant Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Technical Consultant - £60,000 - £70,000 - Remote

    I am currently working with a ServiceNow Partner who are looking to bring in a ServiceNow Technical Consultant. The company themselves are currently growing and are looking to bring a new member into their team who has the capabilities to make a real impact towards the future of the company as well as the direction of which they go in.

    Responsibilities:

    * Leading the creation and delivery of solutions for customers while considering the requirements during the process design while adhering to ServiceNow best practice
    * Collaborating and contributing to the creation, deployments and maintenance of the technical best practice and standards
    * Ensure that work which is being delivered is completed in a consistent, high quality manner
    * Contribute towards the continual improvement of the ServiceNow Platform by enhancing the processes throughout the project
    * Management of clients after the initial project implementation

    Experience:

    * Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills
    * Proven experience as a key technical resource leading the development and delivery of ITSM solutions
    * Experience implementing systems using the Agile/Scrum methodology
    * Knowledge of ITIL
    * Demonstrated ability to influence and consult (providing options with pros, cons and risks)
    * Ownership, accountability, and attention to detail in all work efforts
    * Ability to make decisions which have significant impact on the department's credibility, operations, and services

    Qualifications:

    * 4+ years working on the ServiceNow Platform
    * ITIL Certified
    * Experience working with CSM (Customer Service Management)

    newRef: 9732764244_1619457564

    Monitoring Engineer - Dynatrace/AppDynamics (Full-Remote)

    England, London, City of London

    • 45000 to 65000 GBP
    • Developer Role
    • Seniority: Mid-level

    Job description

    Monitoring Engineer - Dynatrace/AppDynamics

    Home Based, UK Wide.

    Salary: £45,000k - £65,000k (DOE)

    Currently working with an exciting and vibrant company who are taking the market by storm and are seeking for passionate and motivated individuals to join the team.

    Skills and Responsibilities:

    * Assist in the deployment of real time monitoring information on infrastructure, application services and Application Performance Monitoring supporting Production, Quality Assurance, and Development environments.
    * Work under a Consultant or Architect to implement a designed application management solution
    * Provide in-depth troubleshooting and root cause analysis skills to our customers.
    * Analyse existing monitoring to highlight where improvements and changes can be made.
    * Extract monitored data for in-depth reporting and analysis.
    * Maintain an up to date knowledge of changes in IT, specifically within monitoring, alerting, event management and APM.
    * Ensure the monitoring and alerting tools are maintained, tuned and upgraded and help deliver processes to deliver these.
    * Work with clients to identify monitoring and alerting requirements for new applications and features as well as expanding monitoring visibility in to existing client applications.
    * Accounting for task progress and clear reporting of blockages and issues.

    What are we looking for?

    * 1-2 years of experience of Dynatrace/AppDynamics Administration.
    * Experience of Application Performance Monitoring preferably based on Dynatrace/AppDynamics.
    * Excellent skills at diagnosing and troubleshooting complex technical issues.
    * 1-2 years or more practical experience in a monitoring / alerting / event management role.
    * Attentive to detail.
    * General understanding of Databases, Networks, Infrastructure and containerised deployments
    * Experienced in meeting Service Level Agreements.
    * Wiling to certify in one or more of the APM toolsets we support.



    Working Pattern:

    * This is a client facing role requiring direct interaction with client representatives (sponsors, stakeholders, managers and executives and process owners) as well internal delivery teams.
    * Working hours will match client business hours and may involve occasional unsocial hours when implementing changes etc.

    If you want to find out more information, reach out on d.landi-scarpato@nelsonfrank.com or 02038266694.

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