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Location: Anywhere in Australia (Remote/Hybrid options available)
Employment Type: Daily-Rate Contract or Permanent

We're recruiting on behalf of a leading ServiceNow consultancy delivering high-impact solutions for federal and state government clients across Australia. With a strong reputation for technical excellence and trusted delivery, they are expanding their team of ServiceNow Technical Consultants to support a growing portfolio of secure projects.

About the Role

As a ServiceNow Technical Consultant, you'll work closely with clients and project teams to design, develop, and implement tailored ServiceNow solutions. You'll be involved in the full delivery lifecycle, from requirements gathering to deployment and optimisation, ensuring solutions meet both technical and business needs.

Key Responsibilities

* Collaborate with stakeholders to gather and refine technical requirements
* Design and configure ServiceNow modules including ITSM, ITOM, HRSD, and CSM
* Develop custom scripts, workflows, and integrations using JavaScript and Glide
* Ensure solutions align with best practices, security standards, and client objectives
* Support deployments, troubleshooting, and continuous improvement initiatives
What We're Looking For

* Hands-on ServiceNow development and configuration experience
* Strong knowledge of ServiceNow platform capabilities and scripting
* ServiceNow certifications (CSA, CAD, CIS etc.)
* Must hold active Baseline security clearance or higher
* Open to candidates based anywhere in Australia
Why This Role?

* Work on meaningful government and enterprise projects
* Flexible work arrangements - remote or hybrid from any Australian location
* Choose between daily-rate contract or permanent employment
* Join a collaborative team of ServiceNow experts with strong career growth opportunities



Contact:

Neros Gorges
n.gorges@nelsonfrank.com
(03) 8592 0507

Location: Anywhere in Australia (Remote/Hybrid options available)
Employment Type: Daily-Rate Contract or Permanent

We're recruiting on behalf of a leading ServiceNow consultancy delivering high-impact solutions for federal and state government clients across Australia. With a strong reputation for technical excellence and trusted delivery, they are expanding their team of ServiceNow Technical Consultants to support a growing portfolio of secure projects.

About the Role

As a ServiceNow Technical Consultant, you'll work closely with clients and project teams to design, develop, and implement tailored ServiceNow solutions. You'll be involved in the full delivery lifecycle, from requirements gathering to deployment and optimisation, ensuring solutions meet both technical and business needs.

Key Responsibilities

* Collaborate with stakeholders to gather and refine technical requirements
* Design and configure ServiceNow modules including ITSM, ITOM, HRSD, and CSM
* Develop custom scripts, workflows, and integrations using JavaScript and Glide
* Ensure solutions align with best practices, security standards, and client objectives
* Support deployments, troubleshooting, and continuous improvement initiatives
What We're Looking For

* Hands-on ServiceNow development and configuration experience
* Strong knowledge of ServiceNow platform capabilities and scripting
* ServiceNow certifications (CSA, CAD, CIS etc.)
* Must hold active Baseline security clearance or higher
* Open to candidates based anywhere in Australia
Why This Role?

* Work on meaningful government and enterprise projects
* Flexible work arrangements - remote or hybrid from any Australian location
* Choose between daily-rate contract or permanent employment
* Join a collaborative team of ServiceNow experts with strong career growth opportunities



Contact:

Neros Gorges
n.gorges@nelsonfrank.com
(03) 8592 0507

**ServiceNow - Sr. Business Process Consultant - SECOPS**
Vulnerability Response
Platform Analytics
Security Incident Response
Integrations
** Must have 5+ years of VR experience and they are CSA, CAD, and CIS-VR certified.

Be part of a forward-thinking environment focused on security operations excellence.

We are seeking a dedicated and experienced ServiceNow - Sr. Business Process Consultant specializing in SECOPS to enhance our vulnerability response and security incident management capabilities. This permanent role is ideal for candidates who possess substantial experience in vulnerability response, security analytics, and integrations, along with the necessary certifications. You will work in a collaborative environment where your expertise will directly impact our security operations processes and outcomes.

**Key Responsibilities and Skills Required:**

- Over 5 years of hands-on experience with ServiceNow Vulnerability Response.
- Proven expertise in Security Incident Response and effective platform analytics.
- Strong knowledge of integrations within ServiceNow for enhanced security processes.
- Certified in CSA (Certified System Administrator), CAD (Certified Application Developer), and CIS-VR (Certified Implementation Specialist - Vulnerability Response).
- Ability to collaborate effectively with cross-functional teams while maintaining a focus on security best practices.

If you are a qualified professional looking to make a meaningful impact in a challenging and rewarding role, we encourage you to apply for this position. Join us in driving excellence in security operations.

LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change

**Principal Technical Consultant - SecOps**
Vulnerability Response
Platform Analytics
Security Incident Response
Integrations

** Must have 5+ years of VR experience and they are CSA, CAD, and CIS-VR certified.

**Join a dynamic team dedicated to enhancing cybersecurity solutions.** We are seeking a ServiceNow - Principal Technical Consultant - SECOPS for a permanent position. In this role, you will leverage your extensive experience in Vulnerability Response, Security Incident Response, and Integrations to drive significant improvements in our security operations. You will be an integral part of a collaborative team, focusing on delivering effective security solutions tailored to our clients' needs.

**Key Responsibilities and Skills Required:**

- Over 5 years of proven experience in Vulnerability Response (VR) within ServiceNow.
- Relevant certifications, including CSA, CAD, and CIS-VR, demonstrating your expertise in the field.
- Strong background in Platform Analytics and Security Incident Response, enabling proactive management of security threats.
- Experience with integrations that enhance security workflows and facilitate efficient incident management.
- Ability to collaborate effectively with cross-functional teams to implement innovative security solutions.

If you are a skilled professional looking to make a meaningful impact in the field of cybersecurity and have the relevant experience and certifications, we encourage you to apply for this role. Your expertise will play a vital role in advancing our security operations and helping us create a safer digital environment.

LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change

ServiceNow Senior Consultant

Location: Tokyo, Japan
Language: Japanese & English (Bilingual)



Role Overview

An international consulting organisation is seeking an experienced ServiceNow Senior Consultant to support enterprise ServiceNow implementations in Japan. This role involves close collaboration with Japanese clients and global delivery teams, requiring strong technical capability, clear communication, and cultural awareness.



Language Requirements

*

Japanese proficiency at JLPT N2 or above
*

Candidates with N3 or advanced business-level Japanese may be considered on a case-by-case basis, where strong technical expertise and experience working with Japanese clients can be demonstrated
*

Business-level or fluent English required
*

Open to both native and non-native Japanese speakers



Key Responsibilities

*

Design, configure, and implement ServiceNow solutions based on business requirements
*

Deliver and support core ITSM modules including Incident, Problem, Change, CMDB, Asset, and Service Catalog
*

Configure workflows, UI policies, business rules, client scripts, and integrations
*

Support platform upgrades and ongoing optimisation in line with ServiceNow best practices
*

Work directly with Japanese stakeholders to gather requirements and provide technical guidance
*

Collaborate with offshore and global teams where required
*

Produce clear technical and functional documentation



Required Experience

*

3+ years of hands-on ServiceNow experience (development, administration, or consulting)
*

Strong understanding of ITIL processes and ITSM
*

Experience with JavaScript / GlideScript, HTML/CSS
*

Experience delivering solutions in client-facing environments
*

ServiceNow CSA certification or higher preferred
*

Ability to work independently and manage multiple tasks effectively



Preferred Experience

*

Exposure to HRSD, CSM, or ITOM
*

Experience with Flow Designer and App Engine Studio
*

Experience working within offshore-onsite or global delivery models
*

Familiarity with Agile/Scrum delivery



Application

This opportunity is suitable for candidates currently based in Japan or those eligible to work in Japan with strong Japanese language capability.



If you are interested, please apply via this advertisement or contact Tim Dickens directly at t.dickens@nelsonfrank.com for a confidential discussion.

**Be part of a forward-thinking environment as a Sr. Technical Consultant.**
We are seeking a skilled Sr. Technical Consultant with expertise in ServiceNow to enhance and streamline our IT Business Management (ITBM) processes. The ideal candidate will thrive in a collaborative setting and contribute to impactful projects that drive efficiency and innovation. A strong understanding of platform analytics, project management, and resource management will be crucial in ensuring the success of our initiatives.

**Key Responsibilities:**
- Design and implement solutions leveraging ServiceNow's ITBM capabilities, including Agile Development and Demand Management.
- Analyze and optimize platform analytics to provide actionable insights for decision-making.
- Collaborate with teams across various functions to manage projects, resources, and timecard processes effectively.
- Facilitate the creation and maintenance of the Alignment Planner Workspace for strategic planning and execution.
- Drive continuous improvement of collaborative work management practices and integrations across systems.

If you are a proactive professional with a passion for ITBM and a commitment to excellence, we encourage you to apply for this permanent Sr. Technical Consultant position. Join us in making a significant impact in a supportive and innovative environment where your contributions will be valued.

LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change

UK - ServiceNow Consultant - Hybrid

I'm supporting a leading consultancy that is expanding its ServiceNow capability in the UK. We're seeking ServiceNow specialists across multiple levels, from experienced consultants through to senior architects, to join a high-performing and growing practice.

Role Overview

* Contribute to or lead full lifecycle ServiceNow implementations across modules such as ITSM, ITOM, HRSD, SecOps, and CSM
* Work directly with business and technical stakeholders to shape high-quality solutions
* Support the development of best-practice frameworks and platform standards
* Mentor junior colleagues (for senior-level applicants)
* Occasional travel to client sites across the UK, with full flexibility

Requirements

* Hands-on experience with the ServiceNow platform in consulting or delivery roles
* Strong understanding of platform configuration, integrations, and delivery methodologies
* Excellent communication and stakeholder engagement skills
* Relevant ServiceNow certifications (CSA, CIS, CTA, etc.) are a strong plus

What's Offered

* Clear career progression pathways within a growing ServiceNow practice
* Flexible working arrangements
* Opportunity to deliver impactful, enterprise-scale digital transformation projects

If you're exploring your next move within the UK's ServiceNow market, I'd be happy to arrange a confidential discussion.

Unlock your potential as a ServiceNow Business Analyst/Business Process Consultant in a flexible, fully remote contract role. This position is an exciting opportunity for professionals looking to leverage their expertise in service management to drive impactful solutions.

Key Responsibilities and Skills Required:
- Proficient in ServiceNow platform functionalities and capabilities.
- Experience in gathering and analyzing business requirements to enhance service delivery.
- Strong problem-solving skills to identify opportunities for process improvements.
- Excellent communication skills to collaborate effectively with cross-functional teams.
- Proven ability to manage multiple priorities in a fast-paced environment.

This role is ideal for individuals who are passionate about technology and eager to contribute to effective business processes. The position also offers core benefits that prioritize your well-being.

If you are looking to make an impact within a collaborative and innovative environment, we encourage you to apply for this opportunity. Your unique skills and experiences could be just what our client needs to excel.

**Sr. Tech Consultant, RISK, Audit Management**
Policy & Compliance
Risk Management
Business Continuity Management (BCM)
Privacy Management
Continuous Authorization Management (CAM)
Third Party Risk Management (TPRM)
Integrations

**Take the lead on meaningful, high-impact projects as a Sr. Technical Consultant.** We are looking for an experienced individual to join our dedicated team in a permanent role focused on risk management. This position is ideal for a professional who thrives in a collaborative environment and seeks to contribute to critical areas such as audit management, policy compliance, and third-party risk management.

In this role, you will be responsible for:

- Overseeing audit management processes to ensure compliance with policies and regulations.
- Developing and implementing risk management strategies that enhance organizational resilience.
- Managing business continuity management (BCM) efforts to safeguard operations.
- Supporting privacy management initiatives to protect sensitive data and maintain trust.
- Leading continuous authorization management (CAM) and evaluating third-party risk management (TPRM) practices.

We invite candidates who possess a strong background in risk analysis and compliance to consider this opportunity. If you are eager to make a significant impact through your expertise in technical consulting, we encourage you to apply for the Sr. Technical Consultant position. Your contributions will help shape our organization's future success.

LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change

Job Title: Trainer - Service Management Training (SMT) - US

Direct Hire

Remote, Hybrid, On Site: Home-based / Hybrid (US-based) - 3 days on site

Location Requirements & Travel:US-based; virtual delivery with occasional in-person training travel as needed.

Rate/Salary: TBD
Competitive salary + performance-based bonuses
- Group pension w/ employer contribution
- Comprehensive health insurance
- Death-in-service cover
- Professional development & training
- Work on cutting-edge AI & ServiceNow initiatives

Education/Seniority Required:
3+ years in training or instructional design (preferably ITSM or ServiceNow).

Certifications (Preferred or Required):
* ServiceNow CSA - desirable
* ITIL Foundation+ - desirable
* Instructional Design/Education degree - desirable
* Experience with CSDM, ITSM, ITOM - highly advantageous

Platform/Project

* Team Size & Titles: Works with ServiceNow SMEs, architects, delivery teams, client stakeholders
* Licensing Purchased vs. Implemented: Not specified
* Customization vs. OOTB: Not specified (training focused on best practices & frameworks)
* What ServiceNow Version: Not specified
* Third Party Tools Integrated: PowerPoint, e-learning tools (not fully specified)
* Project Scope:
- Design, develop, update ServiceNow/Service Management training
- Deliver virtual & in-person training
- Stakeholder analysis & engagement
- Support OCM strategies, communications, readiness assessments
- Ensure content accuracy with SMEs and feedback-driven improvements

Top 3 Company Selling Points / Culture Details

1 Work with a global ServiceNow Elite Partner on high-impact AI & ServiceNow programs
2 Strong emphasis on professional development and certifications
3 Collaborative, supportive team environment working with SMEs and architects

Candidate Prescreening Questions:

1 Do you have 3+ years in Service Management or ServiceNow-related training?
2 Have you delivered training on CSDM, ITSM, or ITOM?
3 Can you create training content (slides, exercises, assessments) from scratch?
4 Do you have experience with stakeholder analysis or stakeholder management?
5 Are you able to work US hours and travel when needed for in-person sessions?
6 Do you hold any ServiceNow or ITIL certifications?

Other Notes:

* Strong communication, facilitation, and content creation required
* Must simplify complex concepts for diverse audiences
* OCM experience (communications, readiness, impact assessments) is a major plus
* Hybrid delivery (virtual + in-person) preferred.