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Nelson Frank's Careers and Hiring Guide:
ServiceNow Edition 2023
The ultimate resource for career insights, hiring trends, and salaries in the global ServiceNow ecosystem in 2023.


Welcome from our CMO

I’m proud to introduce our latest Nelson Frank Careers and Hiring Guide. This guide is perfect if you want to advance your ServiceNow career opportunities or want to benchmark skills and salaries for your team. Get your copy today and unlock key findings into today's job market.

Kashif Naqshbandi Signature
Kashif Naqshbandi, Chief Marketing Officer
Kashif Naqshbandi
2023 key findings
Digital skills gap
Digital skills gap
Digital skills gap
The ServiceNow ecosystem is experiencing a critical skills shortage, which is already hampering innovation and growth by businesses the world over. So, what is the solution to addressing this gap? Should we focus on upskilling the current workforce, invest in entry-level training for the ServiceNow tech stars of tomorrow, or level up across the board? We delve into these issues and much more.
Skills and certifications
Skills and certifications
Skills and certifications
Whether you're new to ServiceNow or a pro with years of experience already listed on your resume, it's essential to always stay ahead of the curve and keep your skills and knowledge up to date. In this edition, we uncover the certifications, resources, and opportunities that will elevate your career progression and increase your earning potential.
Attracting and retaining talent
Attracting and retaining talent
Attracting and retaining talent
Recruiting top ServiceNow professionals is challenging in the current economic landscape, but keeping them in your organization can be even harder. We profile the must-have work perks and cultural expectations that candidates seek when sizing up a prospective employer and how to create a happy workforce that thrives and delivers for your bottom line.
Equality, diversity, and inclusion
Equality, diversity, and inclusion
Equality, diversity, and inclusion
We dig into the latest developments around equality, diversity, and inclusion in the ServiceNow community and assess the progress that's being made to reduce persisting inequalities. Our findings also provide a snapshot of how workplaces are championing equal rights and if they are following through on their commitment to delivering equal pay for equal work.
Zoë Morris
Zoë Morris
President, Nelson Frank/zoe-morris
Executive Summary

Welcome to the 2023 edition of our Nelson Frank Careers and Hiring Guide–the ultimate resource for all things recruitment across the ServiceNow ecosystem. From career and hiring insights to average salaries across the ecosystem–there's something for everyone across the global ServiceNow community.

Whether you're new to the platform or already climbing the career ladder, if you work with ServiceNow in your day-to-day role, our insights are an invaluable resource, helping you make informed decisions about your professional goals and benchmark your earnings within your niche.

Not a ServiceNow professional? Don't worry; we have something for the hiring managers among you too. Our guide is crammed with data and insights that can improve your understanding of candidates’ expectations and how you can attract the best talent to propel your business forward.


Job seeker or hiring manager —
why our guide is essential reading

Ace your job search
Ace your job search
Industry insights to help you stand out against the competition.
Scale new heights in your career
Scale new heights in your career
Advice to help you develop your skills and progress, fast.
Explore current market rates and salaries
Explore current market rates and salaries
Find out your earning potential across a range of ServiceNow roles.
Land top ServiceNow talent
Land top ServiceNow talent
How to attract the best candidates—and keep them.


About our data
This report is based on over 27,000 data points, including self-reported survey information from ServiceNow professionals worldwide between June and October 2022. Respondents span several industries, come from diverse personal and career backgrounds, and consist of both professionals and hiring managers.

We’ve validated every survey response using robust statistical analysis and automated data validation rules before including them in the final results. Any data that didn’t pass our validation rules and statistical analysis or was deemed questionable, incomplete, or duplicate was removed, so the results published are meaningful, accurate, and truly representative of the ecosystem.

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