Your current job search

This position will report into the Automation Practice Manager(s). This position will support an Integration as a Service dedicated team providing services to more than one client or more than one client business unit. Experience working with a managed service provider is preferred.

What you'll be doing

Implementing end-to-end integrations

Monitoring and restoring integrations to meet service level agreements and up time

Be the subject matter expert for more than one integration tool technology

Work as part of a integration team to improve the ServiceNow platform and create innovative solutions to business problems using ServiceNow.

Develop, implement and improve existing and new integrations for ServiceNow.

Use your technical skills and knowledge to bring new ideas and improvements to peers and business leaders.

Mentor other team members in integration, monitoring and improvement best practices

Collaborate with other business and technical teams to develop user-friendly catalog items using ServiceNow's latest tools including Studio, Flow Designer, and Integration Hub.

Create scoped applications to help solve business needs and requirements.

Domain Expertise

B.E./B.Tech./M.E./M.S./M.Tech. from Computer Science, Electronics and Communications and Electrical Engineering fields with an excellent academic record

Minimum 5 years of working experience on the ServiceNow platform

ServiceNow implementation experience in ITSM modules

Well versed with different ServiceNow products

Hands-on experience with Incident Management, ITSM, Service Catalog & Asset Management products.

Strong experience in Integrations with 3rd party tools using (web services, SOAP, email, MID, etc ).

Hands-on experience developing using JavaScript.

Hands-on experience on Script Includes, Business Rules & Client scripts

Excellent communication skills - verbal & written are truly essential

Demonstrated experience working with business partners to interpret requirements

Experience working in Agile mode and working with remotely located teams.

Great interpersonal skills result driven & Go-getter attitude is highly desirable

Experience Required

Experience building strong business relationships cross functionally

Experience influencing and challenging peers and stakeholders to drive to a common goal/solution

Experience working with and communicating complex problems and solutions

Experience managing, prioritizing, and maintaining concurrent projects while providing realistic delivery dates and managing customer expectations

Experience working with IT systems

Experience working with stakeholders to solicit and capture requirements

A leading global information technology company is looking for a ServiceNow Sr. Developer

Qualified candidates must have:
* 5+ year work experience in a technical role, preferably client service market
* Knowledge of web based development languages (JavaScript ,HTML, CSS, AJAX, HTTP, XML)
* Working knowledge of relational databases
* Working knowledge of Active Directory, LDAP and SSO integration

Major Duties
1. Defines designs and documents system requirements to provide efficient solutions for ITSM process enhancements
2. Works with Process Owners on continual Service improvement opportunities
3. Provides process and technical solution options, risks and impacts

Nelson Frank International is the global leader in ServiceNow recruitment, our clients consist of both ServiceNow partners and End users throughout the U.S. I understand the need for discretion and would welcome the opportunity to speak to any ServiceNow candidates that are considering new career opportunities either now or in the future. Confidentiality is of course guaranteed.

If you or anyone you know is interested in this position, or any other ServiceNow opportunities. Please email me at m.santangelo@nelsonfrank.com or give me a call at (813) 419-6280.

The role would be for Design and Architect ServiceNow ITSM application. The Architect will work very closely with ITSM Process Architect, customer personnel, Business Analyst(s), IT Architect, IT support teams and other technical teams to ensure that business needs around implementation of ServiceNow Platform are in a controlled and predictive manner.

The general scope of the work for this position is as follows:
* Understands technical and functional design requirements for ServiceNow
* Provide High Level Design and technical solutions for ServiceNow implementation
* Architect Integrations with ServiceNow using LDAP, Trusted Sources for SSO, Mid server, web-services, email and other relevant technologies
* Experience with Domain separated experience setup and configuration.
* Design and Architect ServiceNow CMDB and Discovery Jobs
* Design and Architect Automation workflows using ServiceNow IntegrationHub and spokes
* Should have designed and developed Integrations of Servicenow with 3rd party tools and Monitoring tools.
* Should have experience with DevOps tools integration and automation trigger capability
* Understands the workflow engines
* Create prototypes for client engagements
* Identifies system deficiencies and recommends solutions
* Understands the necessity of and contributes to coding standards
* Conduct periodic reviews with teams. Weekly and monthly status reports to higher management.
* Participate in business meetings with various stake holders.
* Take corrective actions based on the customer satisfaction surveys.
* Drive service improvement programs.
* Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
* At least 8+ years of experience in Design and Implementation of ServiceNow
* The candidate should be trained in ITILv3 foundation certified

Nelson Frank International is the global leader in ServiceNow recruitment, our clients consist of both ServiceNow partners and End users throughout the U.S. I understand the need for discretion and would welcome the opportunity to speak to any ServiceNow candidates that are considering new career opportunities either now or in the future. Confidentiality is of course guaranteed.

If you or anyone you know is interested in this position, or any other ServiceNow opportunities. Please email me at m.santangelo@nelsonfrank.com or give me a call at (813) 419-6280.

Qualified candidates must have:
* 3+ year work experience in a technical role
* Knowledge of web based development languages (JavaScript ,HTML, CSS, AJAX, HTTP, XML)
* Working knowledge of relational databases
* Working knowledge of Active Directory, LDAP and SSO integration
* Strong analytical, estimating and problem solving skills
* Excellent communication, interpersonal and collaboration skills
* Ability to present and explain technical information to diverse audiences
* Ability to be flexible, adaptable and learn new concepts quickly
* Ability to work effectively in a team environment with aggressive deadlines and multiple priorities
* Demonstrated understanding of ITIL processes, operations and procedures
* Familiarity with Agile and Waterfall project management methodologies
* ITBM and CMDB experience is a bonus

Major Duties
1. Defines designs and documents system requirements to provide efficient solutions for ITSM process enhancements
2. Works with Process Owners on continual Service improvement opportunities
3. Provides process and technical solution options, risks and impacts
4. Ensures quality work product
5. Ability to manage multiple and often conflicting tasks; effectively prioritize
6. Escalates issues in effective and efficient manner
7. Serves as key subject matter expert; mentors and shares knowledge
8. Creates and maintains process documentation for team and users
9. Fulfills role while working on multiple projects
10. Builds positive relationships with all partners

Qualified candidates must have:
* 5+ year work experience in a technical role, preferably client service market
* Knowledge of web based development languages (JavaScript ,HTML, CSS, AJAX, HTTP, XML)
* Working knowledge of relational databases
* Working knowledge of Active Directory, LDAP and SSO integration
* Strong analytical, estimating and problem solving skills
* Excellent communication, interpersonal and collaboration skills
* Ability to present and explain technical information to diverse audiences
* Ability to be flexible, adaptable and learn new concepts quickly
* Ability to work effectively in a team environment with aggressive deadlines and multiple priorities
* Demonstrated understanding of ITIL processes, operations and procedures
* Familiarity with Agile and Waterfall project management methodologies
* Positive can-do attitude

Major Duties
1. Defines designs and documents system requirements to provide efficient solutions for ITSM process enhancements
2. Works with Process Owners on continual Service improvement opportunities
3. Provides process and technical solution options, risks and impacts
4. Ensures quality work product
5. Ability to manage multiple and often conflicting tasks; effectively prioritize
6. Escalates issues in effective and efficient manner
7. Serves as key subject matter expert; mentors and shares knowledge
8. Creates and maintains process documentation for team and users
9. Fulfills role while working on multiple projects
10. Builds positive relationships with all partners

What you get to do in this role:
* Provide expert level business and technical solution consultancy during the mining/farming/hunting/pre-sales process in support of the direct sales and partners, principally through proposal production, ServiceNow product demonstrations and the scoping and delivery of in-depth Proof-of-Concepts.
* Focus on consultative selling by understanding an organization's business drivers, challenges, pain points and how ServiceNow solutions provide business outcomes that align to those initiatives. Showcase platform expertise (ITSM, CSM,FSM, HRSD / Non-IT workflows),industry expertise in the development and implementation of specific market strategies and programs to improve logo penetration working alongside the sales counterpart.
* Provide technical expertise and support for the Solution Consulting team, including developing solutions for customer issues
* Staying current on product developments/releases to a level closely related master architect of ServiceNow.
* Help the sales team meet or exceed Monthly, Quarterly and Annual sales objectives, constantly working towards daily, monthly & quarterly KPI metrics.
* Team with the sales personnel in the qualification of customer needs, performing pre-demo needs analysis, drive quality interactions and outcomes.
* Staying current on competitive analysis and understanding differentiators between the company and its competitors and focus on becoming a ServiceNow product line specialist.
* Arranging and conducting initial Executive and CxO discussions and positioning meetings; close collaboration with solution sales counterpart and extended team to deliver 'art of the possible' demonstrations showcasing ServiceNow platform capabilities with strong understanding of ServiceNow cloud offerings such as IT, Customer, Employee workflows including AppEngine.
* Ability to increase wallet share through account expansion and through ServiceNow adoption.

In order to be successful in this role, we need someone who has:
* 5-10+ years of solution and service-based sales experience in enterprise software or consulting services in areas of SaaS/PaaS/aPaaS and work experience with market leaders. ServiceNow experience gained within software or IT sales organization (ideally within IT, CRM, HCM Service Delivery) is mandatory.
* Exhibits prior and current technical expertise in web technology and the ability to learn new technology.
* Strong communication and presentation skills
* Strong technical aptitude to understand the challenges a prospect is facing and translate those to business outcomes ServiceNow can deliver, and to communicate the value
* Strong interpersonal skills to develop relationships at all levels of both prospect /customer organizations and internally across the business

ServiceNow Architect - $200,000 - Remote

A premier partner company is seeking a remote ServiceNow Architect.

Preferred Qualifications:

* 6 years or more of experience in ServiceNow Architecture space
* Certifications in ServiceNow
* Must Have a U.S Work Authorization

Benefits:

* Work for a company deeply committed to the well-being of their employees and the satisfaction of their clients
* Up to $200k total compensation plus benefits
* Opportunity to work for a growing company with rapidly expanded business.

If you are interested in this particular position, or any positions within the ServiceNow Field, please email me at n.emiliozzi@nelsonfrank.com or call me at (813) 701-2836.

Nelson Frank International is the global leader for ServiceNow recruitment, advertising more ServiceNow jobs than any other agency. We deal with both ServiceNow Partners & End Users throughout North America. By specializing solely in placing candidates in the ServiceNow market I have built relationships with most of the key employers in North America and have an unrivalled understanding of where the best opportunities and ServiceNow jobs are.

I understand the need for discretion and would welcome the opportunity to speak to any ServiceNow candidates that are considering a new career or job either now or in the future. Confidentiality is of course guaranteed. For information on the ServiceNow market and some of the opportunities and ServiceNow jobs that are available I can be contacted on (813) 701-2836; Please ask Nicholas Emiliozzi, or please email your resume to n.emiliozzi@nelsonfrank.com and I will get in touch with you ASAP. Please see www.nelsonfrank.com for more ServiceNow opportunities!