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For Permanent in London

ServiceNow Service Delivery Consultant

England, London, City of London

  • 50000 to 65000 GBP
  • Consultant Role
  • Skills: ServiceNow
  • Seniority: Junior

Job description

ServiceNow Service Delivery Consultant - Remote

As a Service Delivery Consultant, you are engaged at the customer level in delivering support for ServiceNow through all phases of its lifecycle. You will have the opportunity to work across all business sectors with an array of customers as well as working with the wider Service Delivery team and key customer stakeholders in order to support, enhance (through development), manage and maintain a large number of ServiceNow environments.

The Role:

* Support high quality ServiceNow solutions, while providing advice and guidance on all matters relating to the Platform
* Ensure adherence to coding and design standards, and provide technical hand-over documentation where required
* Offer technical mentoring for areas of the Now Platform where you are considered an SME, to member of Service Delivery
* Keep up to date with current and future functionality of the Now Platform in order to provide comprehensive responses to customer queries, and make suggestions around functionality adoption in relation to customer roadmaps and future plans
* According to experience:

* Provide technical design authority for enhancements being delivered under support contracts
* Act as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice

* Contribute to the development of technical procedures and standards
* Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer where applicable
* Regularly update technical knowledge by participating in internal and external training and certifications in line with documented career objectives and aspirations

Experience:

* 3+ years of experience in a Support or Technical Delivery role focused heavily if not entirely on the Now Platform
* Excellent communication skills to bridge the gap between technical and non-technical stakeholders
* Strong organisational skills, ability to work independently when needed and manage multiple work streams simultaneously
* ServiceNow certified to the level of System Administrator and at least one CIS discipline

ServiceNow Advisory Consultant

England, London, City of London

  • 85000 to 95000 GBP
  • Consultant Role
  • Skills: ServiceNow
  • Seniority: Mid-level

Job description

ServiceNow Advisory Consultant - up to £95,000 + 10% bonus

I'm currently working with a ServiceNow Elite Partner who is looking to bring in a ServiceNow Advisory Consultant which means you will focusing on the ServiceNow platform at a strategic level. You will be working very closely with customers to ensure that the business goals and objectives are in line with the proposed solutions while leveraging industry best practice. You'll be defining the strategy and vision while working on the governance and roadmaps to support your customer and ensure they have a trusted advisor.



Responsibilities:

* Build trust with your customers and deliver the best platform for them
* Be a part of workshops to ensure you understand customer objectives and where their current platform can be improved
* Develop documentation such as process designs and workshop presentations
* Identify areas of process improvement along with solutions with a business case
* Remain engaged with customers post sales and ensure there's a successful transition
* Identify, lead and contribute the creation of best practice, white papers and workshops
* Provide mentorship to other members of the team



Experience:

* 3+ years of ServiceNow experience
* Strong understanding of ITIL and how to design best practice
* Ability to communicate to all levels of business including c suite
* Experience leading and coaching teams
* Previously have implemented client facing solutions
* Analyse and design business processes
* Manage expectations from customers as well as the extended team
* Strong presentation skills