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I am working with a large scale Global consulting firm who are looking to expand into the UK ServiceNow market. They require a consultant to come in to service one customer, and help grow the practice.

They can offer a maximum of £85,000 per year.

The successful candidate should have the following:-

-Both hands on technical ServiceNow experience and strong ITIL process experience

-Experience of evaluating implemented business processes

-Strong stakeholder management

-A minimum of 5 years' ServiceNow experience

The successful candidate will be expected to manage teams for various clients and lead the ServiceNow practice being the sole point of contact with the customer's stakeholders.

This is a mainly remote role, with approx 2 days per month required on site in London, near Tower Bridge.

Applicants with tier 2 dependent visas, can be considered.

If you are interested please send your CV to j.craven@nelsonfrank.com

ServiceNow Lead Technical Consultant - £500/£600 per day - Remote (small amount of travel to London)

My client are a prominent IT solutions provider, delivering Applications, Business Process Outsourcing (BPO), and Infrastructure services globally. They are currently looking to bring in a ServiceNow Senior Technical Consultant to build their UK offering so are looking for somebody who is both hands on with ServiceNow development as well as helping managing customers from a process perspective.



Experience:

* Assess and enhance the efficiency of deployed business processes, gathering input from stakeholders and end-users.
* Propose and execute improvements to s workflows and foster continuous advancements.
* Identify automation opportunities within business processes using ServiceNow capabilities like workflows, approvals, and notifications. Streamline and enhance processes to boost productivity and effectiveness.
* Cultivate and sustain strong rapport with clients, business users, and project teams.
* Effectively communicate, manage expectations, and provide regular project progress and status updates.
* Oversee other Service Management teams and how they will work with the solutions you're designing

ServiceNow Lead - London (once a month) - £63,000 per annum

I'm currently working with a customer who are looking for somebody to join and manage their internal ServiceNow instance (must be technical) as well as working with their ServiceNow Partner to help them understand what they're looking to deliver.



About the Role:

* You will work with both ITSM and HR teams, to enhance the business and technical roadmaps, plans, patterns, process, procedures, guidelines, and implementation patterns
* Coordinate and provide system support and expertise for our service management platform and related systems
* Own the development of community of champions and super users among process owners within the business, including conducting training and producing training material on technical and operational procedures
* Lead internal/external user group sessions to identify emerging requirements for the system roadmap.
* You will ensure that our platforms are being utilised by the business as well as working with 3rd Party vendors to explore functionalities that can be utilised to improve our services
* Working closely with project managers and business stakeholders you will be required to implement ITIL best practices.
* Our successful candidate will have advanced knowledge in creating request forms, developing integration with external systems, implementing security, and enhancing the user interface to provide a custom look and feel.You will have strong working knowledge of ITSM components such as Change/Incident/Problem management, Asset Management, CMDB, Release Management etc



About You:

* 3+ years experience working with ServiceNow, while being able to configure the platform
* You will be confident working on ServiceNow administration and development
* You should have expertise in ITSM and HR ServiceNow applications
* You should be a clear and confident communicator as you will be required to conduct training and lead user group sessions
* You will also be experienced in writing customer support guides.
* You will have excellent stakeholder management skills; you will be required to effectively manage relationships across the business.
* Whilst not mandatory, it could be beneficial to have ITIL v3/v4 Foundation Certification
* Whilst not mandatory, it could be beneficial to have ServiceNow System Administration Certification or ServiceNow Application Development Certification