ServiceNow Platform Owner

ServiceNow Platform Owner

Location: UK (Hybrid / Flexible)
Type: Permanent

We're working with a growing UK-based organisation that is investing heavily in its ServiceNow platform and sees it as a strategic enabler across the business. They are looking to appoint a ServiceNow Platform Owner to take end-to-end ownership of the platform, drive adoption, and shape how ServiceNow is used now and in the future.

This role combines hands-on platform involvement with strong stakeholder engagement, offering real influence over roadmap, priorities, and value delivery.

Key Responsibilities

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Own the ServiceNow platform strategy, roadmap, and ongoing development
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Act as the primary point of contact for ServiceNow across the organisation
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Work closely with business stakeholders to understand needs and translate them into platform solutions
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Drive adoption and expansion of ServiceNow capabilities across multiple functions
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Provide governance around platform usage, standards, and best practice
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Oversee enhancements, upgrades, and integrations
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Balance strategic ownership with hands-on configuration and optimisation where required
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Manage relationships with implementation partners and vendors
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Ensure the platform delivers measurable business value

Skills & Experience

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Strong experience working with ServiceNow in a platform ownership, product owner, or lead role
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Broad understanding of ServiceNow modules (e.g. ITSM, ITOM, HRSD, CSM or similar)
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Experience engaging and influencing senior stakeholders
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Comfortable operating in a hands-on capacity as well as at a strategic level
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Ability to champion ServiceNow and promote its value across the business
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Experience working in growing or transforming organisations is highly desirable
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ServiceNow certifications are a plus, but not essential



Please click apply to find out more!