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Ref: BAB-08-03-21_1615199533

ServiceNow Consultant - Germany

Germany, Hessen, Frankfurt am Main

  • 60000 to 80000 GBP
  • Consultant Role
  • Skills: ServiceNow
  • Seniority: Mid-level

Job description

I am currently working with a growing ServiceNow partner in Germany who are looking for fluent German speaking ServiceNow Consultants. In a very exciting year for this company they are looking to more than double their ServiceNow headcount!

Job Description

As a consultant, you are responsible for conducting workshops on requirements analysis with regard to the requirements and problems of our customers. Based on this, you develop smart solutions for the optimisation of processes and technical environments of our customers.

Role & Responsibilities

* Implementation of workshops for requirements analysis with regard to the requirements and problems of the customers
* Independent advice and creation of professional and technical solution designs based on ServiceNow, with a focus on ITSM, CSM, FSM, SecOps/GRC
* Responsible sponsorship and active knowledge transfer for technical consultants
* Pre-sales activities

Skills & Qualifications

* Experience with ITSM and at least one of the following; CSM, FSM, SecOps/GRC
* Years of experience in the consulting environment with a focus on ServiceNow
* Very good knowledge ITIL, BPMN, HTTP, XML, JavaScript, SSO, SQL, SOAP and REST
* Proven experience in project methods (waterfall, agile, or hybrid project approach), certification in PRINCE2 desirable
* Very good German and English speaking

Benefits

* Element of remote working
* Employee bonus
* Continuing education - over 120 training courses and further education
* Choose your own device - free choice of your work tools
* Sports funding - subsidy for the fitness studio and assumption of the space rent for the sports hall
* + many other work perks and benefits

If this ServiceNow Consultant role is of interest to you or someone you know, please don't hesitate to get in touch by emailing Ben Austin-Blows on b.blows@nelsonfrank.com, call on +44(0)2038266701 or find on LinkedIn

Ref: BAB-19-21_1611080124

ServiceNow Developer/Technical Consultant/Technical Architect

Sweden, Stockholm

  • 50000 to 75000 SEK
  • Consultant Role
  • Skills: ServiceNow
  • Seniority: Mid-level

Job description

Job Description

A large ServiceNow Elite partner are looking to bring in many ServiceNow professionals as they continue to bring on more customers. With this demand they are looking for ServiceNow Developers, Technical Consultants & Technical Architects. Remote working available but must be based in Sweden (ideally Stockholm).

Role & Responsibilities

ServiceNow Senior Developer/Technical Consultant:

* Work closely with the Business Analyst to understand and develop the technical solution as detailed in user stories
* Providing expertise on all technical questions related to the development of ServiceNow
* Understand the large-scale thinking and approach needed for the success of the project

ServiceNow Architect:

* Development of digital solutions for our customers based on ServiceNow
* Advice to customers in the ServiceNow modules
* Analysis of customer requirements
* Creation of user stories based on customer requirements
* Creation of process documentation
* Conduct customer workshops and training
* Support and participation in pre-sales and customer workshops

Skills & Qualifications

* Minimum 2 years ServiceNow development experience
* ServiceNow implementation experience
* Understanding of project life-cycle along with Agile/Scrum working styles
* High level Javascript experience
* ITOM, HR, CSM, Custom Apps experience highly desired

If you're interested with in a ServiceNow Developer, Technical Consultant or Architect role and want to discuss this exciting opportunity further, please call Ben Austin-Blows on +44 (0) 2038266701. Alternatively, click apply or find me on LinkedIn.

Ref: 22/03/2021_1616437996

ServiceNow Business Analyst

England, London, City of London

  • 50000 to 60000 GBP
  • Business / Systems Analyst Role
  • Skills: ServiceNow
  • Seniority: Mid-level

Job description

ServiceNow Business Analyst - £50,000 - £60,000

Job Description:

This company are looking for somebody to fit into their Business Analyst role they currently have available, the position would fit somebody who is confident that they can add value to the business' current workflow. They are a fast-growing company so the work which you do now could shape the company for years to come while also allowing you to be involved in projects which are more complex and engaging than your standard ITSM work.

Role & Responsibilities:

* Leading workshops with the result of being able to gather requirements for upcoming projects
* High understanding of ServiceNow and how to attain requirements from stakeholders
* Logging stories in line with company standards
* Review and manage incident and request queues
* Representing the company in a great why when interacting with stakeholders

Skills & Qualifications:

* Excellent written and verbal communication
* Confident in their technical understanding
* As opposed to being focused on a single process or framework you must be able to adapt to the business processes as well as the software development process

Experience:

* 4 years' experience as a Business Analyst while working with ServiceNow
* Strong knowledge and understanding of the ServiceNow platform
* Show evidence of studying and documenting complex business processes

Ref: 23957355_1614284778

Service Manager - Incident/Problem Manager

England, Surrey, Farnham

  • 45000 to 55000 GBP
  • Systems Manager Role
  • Skills: IT Lifecycle ITIL Intermediate Qualification ITIL V3/V4 ITSM Tool ServiceNow, BMC Remedy
  • Seniority: Mid-level

Job description

Service Manager - (Major) Incident/Problem Manager

Location: Farnham/Guildford (Flexible remote working)
Salary: £45,000k - £55,000k per annum (DOE)

Purpose:
The prime objective of the service manager role is for delivering effective incident and problem management resulting in the provision of robust services to the global organisation.

Constantly building and delivering continual improvement around the ITIL/Agile service management frameworks. The potential candidate will be expected in providing stable and robust services on a global scale.

Responsibilities:
The primary focus will be on restoring service efficiently from incidents, preventing problems that result in incidents, eliminating the nature of reoccurring incidents and minimising the impact of incidents that will not be prevented. There will be a progressive focus on reactive and proactive elements where the objective is to minimise impact for incidents and improving the overall process.

The ideal candidate will demonstrate a strong stock of knowledge and experience in the service management space, thriving in a fast-paced environment with an emphasis in positive and adaptive working practices.

* Define, implement and lead in the Incident & Problem Management process that maintains a continuous state of control and governance, this includes the development of procedures utilising the ITSM toolset which it is fit for purpose e.g (BMC/ServiceNow)

* Ensure the day-to-day operation of the incident management processes, including roles and responsibilities. Including all modes of communication are effective and fit for use throughout the incident lifecycle.

* Function as the main POC for updates on day-to-day incident management issues. This includes liaising with the global teams and senior management to ensure appropriate stakeholders are well informed.

* End to end responsibility for the management, facilitating communication, escalation, investigation and resolution of major incidents, ensuring business updates are timely and of sufficient quality, scheduling and arranging discussions and updates as per required.

Qualifications:

* Strong ITIL knowledge and experience
* Experience or understanding of working in an agile environment
* 3-5 year's experience in a ITIL process role particularly relating to incident/problem management
* Experience of running both a reactive/proactive problem management function.
* IT Life-Cycle Management
* ITIL Intermediate qualification
* ITIL V3/V4
* ITSM toolkit (e.g. ServiceNow, BMC Remedy)

If you want to find out more information, please contact me on d.landi-scarpato@nelsonfrank.com or on 02038266694.

Ref: 04/13/2021_1618320986

ServiceNow Solution Architect

USA, Washington, Bellevue

  • Negotiable
  • Architect Role
  • Skills: ServiceNow Architect, ServiceNow
  • Seniority: Mid-level

Job description

Searching All ServiceNow Solution Architects

Our elite partner is a leading global information technology, consulting and business process services company. They harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help their clients adapt to the digital world and make them successful. Their goal is to discover ideas and come together to build a bright future.



Start Date

ASAP



Salary

$160K

Travel

Remote



Requirements

* 6+ years' experience in architecting, developing and implementing solutions in ServiceNow
* 4+ Years ServiceNow Consulting experience - which includes advising customers on ServiceNow architecture, integrations and roadmap for implementation
* 3+ Years of experience in ServiceNow solution architecture consulting
* 5+ experience in Sales/Pre-sales of ServiceNow enabled solutions (Optional)
* Experience of managing ServiceNow development teams
* Experience in working in global delivery model
* Experience Client /Customer Management, Reporting and stakeholder management
* Experience in supporting pre-sales and making solution presentations to customers
* Great communication skills
* Bachelor's degree



If you believe that you would be a great fit and want to join this amazing culture please email a copy of your resume at j.davidson@nelsonfrank.com or you can contact me via phone at 215-607-3119