ServiceNow Lead
We're looking for a ServiceNow Team Lead who thrives on ownership, collaboration, and delivering real business value. In this role, you'll lead the design and delivery of ServiceNow solutions that help organisations modernise their operations, improve experiences, and achieve their strategic goals.
You'll act as a trusted advisor to clients, provide technical and delivery leadership to your team, and play a key role in shaping solution strategy-all while working on complex, high-impact engagements.
What You'll Do
Be a trusted client partner
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Serve as the primary point of contact for key clients, building long-term, trusted relationships.
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Understand client objectives and challenges, translating them into ServiceNow solutions that drive measurable outcomes.
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Lead client workshops and steering meetings, confidently guiding decision-making and direction.
Lead solution design & delivery
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Own the end-to-end design, development, and implementation of ServiceNow solutions.
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Ensure solutions are scalable, secure, and aligned with ServiceNow best practices and client needs.
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Oversee integrations with existing enterprise systems to deliver seamless, end-to-end workflows.
Drive successful delivery
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Lead project planning, resourcing, and execution to deliver projects on time and within scope and budget.
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Coordinate and inspire cross-functional teams of developers, engineers, and consultants.
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Proactively manage risks and resolve challenges to keep delivery on track.
Provide technical leadership & innovation
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Stay ahead of ServiceNow roadmap updates, emerging technologies, and industry trends.
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Mentor and coach junior consultants, supporting their technical and professional growth.
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Conduct technical reviews and assessments to identify optimisation opportunities and long-term improvements.
Communicate with clarity & confidence
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Produce high-quality design documentation, implementation plans, and delivery reports.
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Present solutions, recommendations, and outcomes to senior stakeholders with clarity and confidence.
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Ensure knowledge is captured and shared to support continuous improvement.
What You'll Bring
Experience that makes a difference
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7+ years' experience in IT consulting, including at least 3 years in a leadership or senior consulting role.
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Proven success leading complex ServiceNow implementations from strategy through delivery.
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Strong experience architecting and delivering ServiceNow solutions.
Certifications
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ServiceNow Certified System Administrator (CSA)
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At least two ServiceNow mainline certifications (e.g. ITSM, ITOM, HRSD, CAD, SPM, IRM)
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Bonus: ServiceNow Certified Technical Architect (CTA)
