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For Permanent in New England

    Ref: 14/04/2022_1649934755

    ServiceNow Project Manager

    England, London, City of London

    • 55000 to 65000 GBP
    • Project Manager Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Project Manager - Remote - up to £65,000

    I'm currently working with a ServiceNow Partner who are looking to grow their functional team. They have a very strong team culture that they pride themselves on to ensure that their employees continuously want to improve their practice.

    Responsibilities:

    * Be responsible for the successful delivery of new products built on the ServiceNow platform and for significant enhancements to the existing product set
    * Provide support to the Project Managers from the ServiceNow CoE delivery team who are responsible for the delivery of applications to support internal CC functions
    * Provide support to the Project Managers from the ServiceNow CoE delivery team who are responsible for the deployment of accelerator products to their customers
    * Report to the Solutions Development Director but be expected to prioritise her/his own work and ensure tasks are completed within agreed timescales

    Accountability's:

    * Reaffirming project scope against project objectives and goals, in collaboration with senior management and stakeholders
    * Effectively communicating project expectations to team members and internal customer stakeholders (including roles/responsibilities and areas of the project requiring essential internal customer involvement/input)
    * Determining and assessing the need for additional staff and/or consultants and liaise with the Resourcing team to obtain additional staff
    * Delegating tasks and responsibilities to appropriate personnel
    * Developing and delivering progress reports, proposals, requirements documentation and presentations
    * Proactively managing changes in project scope, identify issues and managing risks
    * Providing feedback to other Solutions Development team members, and Team Leads and management in the wider ServiceNow CoE to recognise quality work, and the need for development and improvement of people and processes

    Experience:

    * Previous experience of managing IT transformation or software development projects (preferably ServiceNow related)
    * The ability to engage with customers at all levels of seniority
    * Good knowledge of the different ITIL disciplines and the implementation applications to underpin them
    * Be capable of working with both internal and external customers and managing their expectations

    Ref: 21/04/22/BP_1650549406

    ServiceNow Project Manager

    England, London, City of London

    • 55000 to 65000 GBP
    • Project Manager Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Project Manager - Remote - up to £65,000

    I'm currently working with a ServiceNow Partner who are looking to grow their functional team. They have a very strong team culture that they pride themselves on to ensure that their employees continuously want to improve their practice.

    Responsibilities:

    * Be responsible for the successful delivery of new products built on the ServiceNow platform and for significant enhancements to the existing product set
    * Provide support to the Project Managers from the ServiceNow CoE delivery team who are responsible for the delivery of applications to support internal CC functions
    * Provide support to the Project Managers from the ServiceNow CoE delivery team who are responsible for the deployment of accelerator products to their customers
    * Report to the Solutions Development Director but be expected to prioritise her/his own work and ensure tasks are completed within agreed timescales

    Accountability's:

    * Reaffirming project scope against project objectives and goals, in collaboration with senior management and stakeholders
    * Effectively communicating project expectations to team members and internal customer stakeholders (including roles/responsibilities and areas of the project requiring essential internal customer involvement/input)
    * Determining and assessing the need for additional staff and/or consultants and liaise with the Resourcing team to obtain additional staff
    * Delegating tasks and responsibilities to appropriate personnel
    * Developing and delivering progress reports, proposals, requirements documentation and presentations
    * Proactively managing changes in project scope, identify issues and managing risks
    * Providing feedback to other Solutions Development team members, and Team Leads and management in the wider ServiceNow CoE to recognise quality work, and the need for development and improvement of people and processes

    Experience:

    * Previous experience of managing IT transformation or software development projects (preferably ServiceNow related)
    * The ability to engage with customers at all levels of seniority
    * Good knowledge of the different ITIL disciplines and the implementation applications to underpin them
    * Be capable of working with both internal and external customers and managing their expectations

    Ref: 08/04/22BP_1649427149

    ServiceNow Administrator

    England, West Sussex, Crawley

    • 45000 to 50000 GBP
    • Administrator Role
    • Skills: ServiceNow
    • Seniority: Junior

    Job description

    ServiceNow System Administrator

    I'm currently working with a client of mine who is looking to bring in a ServiceNow Administrator to maintain their ITSM platform to support internal users and stakeholders.You will be providing application support, user administration, business analysis, system development and delivery.

    Responsibilities:

    * Enhancing across the platform with specific emphasis on solution design, usability and ongoing support, driving continuous improvement and value from the ServiceNow platform
    * You will be responsible for regular patching, hot fixes and version upgrades in line with product roadmap
    * Act as the primary support contact, providing triage and identification of issues affecting the platform operation to resolve incidents
    * Fulfilment of ServiceNow related requests including user, group, company administration and SLA configuration
    * Provision of support, administration, and development of the ServiceNow environment
    * Carry out a data-cleanse exercise to de-commission any knowledge articles no longer relevant
    * Focus on customer self-service portal redesign, improving the customer experience to encourage users to log incidents and requests via the portal directly
    * Help enhance and deliver the mobile app version so engineers can do on their phones (target is change approvals, and ticket updates on the go)

    newRef: 24/05/2022_1653404780

    ServiceNow Technical Consultant

    Scotland, Edinburgh

    • 60000 to 70000 GBP
    • Developer Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    Senior Technical Consultant - Mid level to Senior - £60,000 - £70,000

    I'm currently working with a ServiceNow Elite Partner who have a team of highly skilled architects, project managers, process and technical consultants who deliver across the ServiceNow platform to ensure organisations optimise how they use ServiceNow and transform the way in which they work.

    Key Responsibilities and Skills:

    * Over 4 years of experience in similar roles within the ServiceNow ecosystem
    * Responsible for leading implementations, providing technical design lead and mentoring more junior members of the team
    * Proven knowledge and experience in multiple areas of the ServiceNow platform, including: functionality, database structure, developer APIs, development tools and techniques
    * Skills and experience in Web Technologies (e.g. Javascript, SOAP/REST web services, XML & JSON, Angular.js, Seismic)
    * Ability to provide technical leadership and support to Process Consultants
    * Software Development Lifecycle experience in Agile and Waterfall projects
    * Open and friendly personality, with ability to be customer facing
    * Be self-managing and capable of working alone or as part of a team
    * Be capable of working with customers and managing their expectations
    * Ability to input into technical solution designs and provide input into bid, project and technical documents
    * Uses active listening skills and probing techniques to understand the priorities and concerns of others