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For Permanent in New England

    ServiceNow Technical Lead

    England, London, City of London

    • £60,000 to £70,000 GBP
    • Consultant Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Lead - London (monthly travel) - up to £70,000 per annum

    I'm currently working with a customer who are looking for somebody to join and manage their internal ServiceNow instance (must be technical) as well as working with their ServiceNow Partner to help them understand what they're looking to deliver.



    About the Role:

    * You will work with both ITSM and HR teams, to enhance the business and technical roadmaps, plans, patterns, process, procedures, guidelines, and implementation patterns
    * Coordinate and provide system support and expertise for our service management platform and related systems
    * Own the development of community of champions and super users among process owners within the business, including conducting training and producing training material on technical and operational procedures
    * Lead internal/external user group sessions to identify emerging requirements for the system roadmap.
    * You will ensure that our platforms are being utilised by the business as well as working with 3rd Party vendors to explore functionalities that can be utilised to improve our services
    * Working closely with project managers and business stakeholders you will be required to implement ITIL best practices.
    * Our successful candidate will have advanced knowledge in creating request forms, developing integration with external systems, implementing security, and enhancing the user interface to provide a custom look and feel.You will have strong working knowledge of ITSM components such as Change/Incident/Problem management, Asset Management, CMDB, Release Management etc



    About You:

    * 3+ years experience working with ServiceNow, while being able to configure the platform
    * You will be confident working on ServiceNow administration and development
    * You should have expertise in ITSM and HR ServiceNow applications
    * You should be a clear and confident communicator as you will be required to conduct training and lead user group sessions
    * You will also be experienced in writing customer support guides.
    * You will have excellent stakeholder management skills; you will be required to effectively manage relationships across the business.
    * Whilst not mandatory, it could be beneficial to have ITIL v3/v4 Foundation Certification
    * Whilst not mandatory, it could be beneficial to have ServiceNow System Administration Certification or ServiceNow Application Development Certification

    ServiceNow Manager

    England, London, City of London

    • £60,000 to £70,000 GBP
    • Systems Manager Role
    • Skills: ServiceNow
    • Seniority: Senior

    Job description

    ServiceNow Manager - up to £75,000 - Remote (must be UK based)

    I'm currently looking for a ServiceNow Manager to join a ServiceNow Partner who are looking to expand their ServiceNow Practice. You will be at the forefront of delivering successful ServiceNow Managed Services to clients where your responsibilities include ensuring the seamless operation of ServiceNow environments, providing top-tier support, and implementing continuous improvements.

    Key Responsibilities:

    * Oversee changes to maintain control over on-premises ServiceNow environments.
    * Lead and manage a team of ServiceNow specialists providing managed services, support, and enhancements.
    * Collaborate with ServiceNow Partner clients to understand evolving needs, challenges, and objectives, aligning services with their business goals.
    * Supervise day-to-day operation and maintenance of ServiceNow instances, ensuring stability, performance, and security.
    * Plan and coordinate regular upgrades, patches, and enhancements to keep ServiceNow environments current.
    * Work closely with ServiceNow Partner clients to recommend and implement best practices.
    * Release Management:

    - Manage update promotions between instances and classifications.

    - Handle backlog management as development teams require environment access.

    - Ensure correct management and synchronisation of ServiceNow environments.

    - Create/update support documentation.

    * Proactively lead and empower project team members for innovative ServiceNow service delivery.
    * Communicate effectively to involve appropriate parties in achieving project goals.
    * Report activities to project sponsors, stakeholders, and management.
    * Lead the resolution of escalated incidents, issues, and service requests, ensuring timely and effective resolution with a focus on ServiceNow Partner client satisfaction.
    * Collaborate with technical teams to troubleshoot complex problems and coordinate solutions.
    * Provide guidance and mentorship to junior colleagues, fostering their professional development through shared experience and knowledge.

    ServiceNow Lead

    England, London, City of London

    • £60,000 to £65,000 GBP
    • Consultant Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Lead - London (once a month) - £63,000 per annum

    I'm currently working with a customer who are looking for somebody to join and manage their internal ServiceNow instance (must be technical) as well as working with their ServiceNow Partner to help them understand what they're looking to deliver.



    About the Role:

    * You will work with both ITSM and HR teams, to enhance the business and technical roadmaps, plans, patterns, process, procedures, guidelines, and implementation patterns
    * Coordinate and provide system support and expertise for our service management platform and related systems
    * Own the development of community of champions and super users among process owners within the business, including conducting training and producing training material on technical and operational procedures
    * Lead internal/external user group sessions to identify emerging requirements for the system roadmap.
    * You will ensure that our platforms are being utilised by the business as well as working with 3rd Party vendors to explore functionalities that can be utilised to improve our services
    * Working closely with project managers and business stakeholders you will be required to implement ITIL best practices.
    * Our successful candidate will have advanced knowledge in creating request forms, developing integration with external systems, implementing security, and enhancing the user interface to provide a custom look and feel.You will have strong working knowledge of ITSM components such as Change/Incident/Problem management, Asset Management, CMDB, Release Management etc



    About You:

    * 3+ years experience working with ServiceNow, while being able to configure the platform
    * You will be confident working on ServiceNow administration and development
    * You should have expertise in ITSM and HR ServiceNow applications
    * You should be a clear and confident communicator as you will be required to conduct training and lead user group sessions
    * You will also be experienced in writing customer support guides.
    * You will have excellent stakeholder management skills; you will be required to effectively manage relationships across the business.
    * Whilst not mandatory, it could be beneficial to have ITIL v3/v4 Foundation Certification
    * Whilst not mandatory, it could be beneficial to have ServiceNow System Administration Certification or ServiceNow Application Development Certification

    ServiceNow Advisory Consultant

    England, London, City of London

    • £100,000 to £110,000 GBP
    • Consultant Role
    • Skills: ServiceNow
    • Seniority: Senior

    Job description

    ServiceNow Advisory Consultant - up to £110k - Remote (Must be UK based)



    I'm currently looking for a ServiceNow Advisory Consultant with the view point to start interviews in the new year! You will be joining a ServiceNow Elite Partner to help focus on delivery to their existing customers, helping to advise on their platform strategy as well as helping secure new accounts.



    Responsibilities:

    * Working closely with clients to ensure they view you as a trusted advisor
    * Assessing client's platforms and gain a strong understanding of their objectives and challenges
    * Support the creation of SOWs addressing client needs
    * Run workshops with key stakeholders and come to an agreement of practice definition
    * Develop documentation such as presentations, workshop agendas and design documents
    * Keep a close relationship with customers post sale to ensure a smooth transition



    Experience:

    * 4+ years experience working with ServiceNow ideally focusing on delivery within the partner channel or as a Platform Owner
    * Confident consulting with senior stakeholders, whether this be either external or internal
    * Ability to guide and coach teams through complicated projects
    * Experience designing and implementing client facing solutions leveraging involving enterprise software
    * Proven ability to analyze, design, and optimize business processes via technology and integration
    * Manage customer expectations; negotiate solutions to complex problems with both the customer and
    third-party partners
    * A strong working understanding of the ServiceNow platform sufficient to provide clients with guidance
    and understanding on how the platform aligns/supports industry best practice guidance.