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For Permanent in Massachusetts

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    Senior ServiceNow Developer

    USA, Massachusetts, Boston

    • 145000 to 160000 USD
    • Developer Role
    • Seniority: Senior

    Job description

    * Provide ServiceNow development assistance to customers including, but not limited to, form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations
    * Coordinate with the Engagement Manager or Customer to understand business requirements and rationale behind changes to existing functionality as well as new functionality to be deployed
    * Translate business needs into technical requirements
    * Answer technical and application configuration questions
    * Configure and customize new applications and modules
    * Implement new functionality for customers while using ServiceNow best practices
    * Assist in troubleshooting ServiceNow upgrades, patching, and release management
    * Provide analysis of problems and possible solutions
    * Produce detailed documentation on all work completed
    * Lead technical implementation teams including code review for less experienced consultants
    * Wherever possible, enable the customer's ServiceNow administrator(s) to be self-sufficient.
    * Conduct technical training and knowledge transfer sessions.
    * Research systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solutions

    Requirements

    * Excellent communication skills and a strong personal commitment to quality service
    * The ability to work independently and with a team
    * Ability to work remotely and with remote resources as needed
    * Ability to work with different personalities with varied skill levels
    * Ability to understand and implement complex end-user requirements
    * Ability to effectively organize work across multiple projects
    * 3+ years of experience implementing, configuring, and customizing ServiceNow
    * College graduate with Computer Science or similar technical degree (or equivalent job experience)
    * Minimum of 3 years of experience with common web technologies and networking (e.g. XML, HTML, JavaScript, AJAX, CSS, HTTP, TCP/IP, etc.)
    * Strong understanding of ITIL methodologies
    * Understanding of enterprise IT architecture
    * Working experience with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog) or other Process Areas

    Benefits

    * Work from Home Options
    * Custom Training & Development Programs
    * Competitive Paid Time Off Benefits
    * Competitive Salary & Incentive Compensation Program
    * Employee and Family Assistance Program (EFAP)
    * Extended Healthcare Plan
    * Group RRSP with Employer Match
    * Life Insurance (Basic & AD&D)
    * Short Term & Long Term Disability