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ServiceNow Developer - £50,000 - £60,000 per annum - Greater Manchester (part remote)

I am currently working with a global banking organisation who are situated in Cheshire, they are looking for a forward thinking ServiceNow Developer to join the team on a full-time basis. The clients global technology unit is a team comprised of approximately 4,000 colleagues based in EMEA, US and APAC and are accountable for delivering and supporting transformational, resilient, secure infrastructure technology and services to customers, colleagues and clients.

This is your opportunity to be a part of a growing team which intend to revolutionise IT infrastructure and to work for a business that is investing heavily into ServiceNow with exciting plans on the road map ahead.

Key Accountabilities:

* Deliver solutions using Agile software development processes
* Understand the current "as is processes" and deliver tool set changes based on upcoming process changes
* Customisation or development of enhancement requests for existing tools and processes
* Take care of end to end development activities for a specific enhancement or project as an individual contributor
* Work closely with BA's, Architects, Testing team and process teams
* Identify areas of process and tooling improvement and provide solutions to ensure tool is protected in process, security and performance aspects

Desirable skills:

* Understanding of ITIL and ITSM processes
* Exposure to Vendor Contract Management
* Knowledge of governance, risk and control frameworks

ServiceNow Developer - £60,000 per annum

I am currently working with a global banking organisation who are situated in Cheshire, they are looking for a forward thinking ServiceNow Developer to join the team on a full-time basis. The clients global technology unit is a team comprised of approximately 4,000 colleagues based in EMEA, US and APAC and are accountable for delivering and supporting transformational, resilient, secure infrastructure technology and services to customers, colleagues and clients.

This is your opportunity to be a part of a growing team which intend to revolutionise IT infrastructure and to work for a business that is investing heavily into ServiceNow with exciting plans on the roadmap ahead.



Key Accountabilities:

* Deliver solutions using Agile software development processes
* Understand the current "as is processes" and deliver toolset changes based on upcoming process changes
* Customisation or development of enhancement requests for existing ITAM/ITOM tools and processes
* Take care of end to end development activities for a specific enhancement or project as an individual contributor
* Work closely with BA's, Architects, Testing team and process teams
* Identify areas of process and tooling improvement and provide solutions to ensure tool is protected in process, security and performance aspects



Desirable skills:

* Understanding of ITIL and ITSM processes
* Experience of CMDB, and IT Asset Management
* Exposure to Vendor Contract Management
* Knowledge of governance, risk and control frameworks



Any experience with SAM PRO and ServiceNow ITOM would be a massive bonus!

ServiceNow Technical Consultant - £60,000 - £70,000 - Remote

I am currently working with a ServiceNow Partner who are looking to bring in a ServiceNow Technical Consultant. The company themselves are currently growing and are looking to bring a new member into their team who has the capabilities to make a real impact towards the future of the company as well as the direction of which they go in.

Responsibilities:

* Leading the creation and delivery of solutions for customers while considering the requirements during the process design while adhering to ServiceNow best practice
* Collaborating and contributing to the creation, deployments and maintenance of the technical best practice and standards
* Ensure that work which is being delivered is completed in a consistent, high quality manner
* Contribute towards the continual improvement of the ServiceNow Platform by enhancing the processes throughout the project
* Management of clients after the initial project implementation

Experience:

* Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills
* Proven experience as a key technical resource leading the development and delivery of ITSM solutions
* Experience implementing systems using the Agile/Scrum methodology
* Knowledge of ITIL
* Demonstrated ability to influence and consult (providing options with pros, cons and risks)
* Ownership, accountability, and attention to detail in all work efforts
* Ability to make decisions which have significant impact on the department's credibility, operations, and services

Qualifications:

* 4+ years working on the ServiceNow Platform
* ITIL Certified
* Experience working with CSM (Customer Service Management)

ServiceNow Busines Analyst

I'm currently working with a ServiceNow Elite Partner who are looking to bring in a ServiceNow Business Analyst who is capable of designing and implementing processes while conducting research and performing analysis to acquire business requirement for each project you're working on. Another part of your role would be to test functionalities which would have been configured and developed by the rest of the team.



Responsibilities:

* Participates in design, test and transition of Service Management and Service Integration Solutions within ServiceNow Platform
* Performs thorough data analysis in order to provide requirements for developers enabling configuration and customisation
* Provides 'Early Life Support' - delivering Service Management and Service Integration services and handing over support to the future delivery teams
* Designs and execute E2E training which can include hosting live training sessions and issuing training documentation from Train the Trainer to training support staff
* Support the test phases with the test team
* Assists in gathering core configuration requirements, translate these into design model and manage the overall implementation process in cooperation with developers
* Captures customer's and service providers' requirements into stories, helps to solution the approach and manage the overall implementation process in cooperation with developers
* Support the management of the requirements traceability matrix
* Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents



Skills:

* Experience in IT Service Management design, transition or operations processes
* Experience in business analysis and configuration or administration of 2+ modules of ServiceNow Platform
* Understanding Scrum Methodology
* Expert organisational and time management skills with the ability to prioritise, self-starter able to work independently with minimum of supervision
* Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members
* Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts,
* Decompose high-level information into details,
* Facilitation skills to assist gathering requirements in workshops and provide training to clients and internal team members
* Use of industry recognised technologies in order to facilitate work environment
* Demonstrate experience in communicating across all levels of an organisation, at the most senior levels



Certifications:

Any of the below would be ideal.

* ITIL Foundation+
* COBIT, VeriSM, IT4IT, Lean IT
* Scrum certified
* ServiceNow Certified System