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For Permanent in Manchester

    ServiceNow Administrator

    England, Greater Manchester, Manchester

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    • Administrator Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Administrator - up to £50,000 - Manchester Based

    This position is for a ServiceNow System Administrator who will be responsible for ServiceNow discovery and related Service management offerings. You will be expected to maintain the platform for the key users like command centre / platform team etc. Ideal candidate should have experience with different modules of ServiceNow (ITSM as a minimum) and able to troubleshoot / analyse the issue and apply solution as appropriate.


    * Knowledge of Core Module of ServiceNow (Change Management/ Incident/Problem/CMDB/ Discovery)
    * Monitoring aspects of the ServiceNow Platform and working on improvements
    * Be able to recognise potential issues and then proactively find defects and fix issues
    * Coordinate with other members if the team to provide accurate timelines, observations and recommendations
    * Understand and document the current "as is processes" and "to be processes" and then work for continuous Service improvement.
    * Ensure implementation of Change Requests and Service Requests
    * Handling Major Incidents as per the established process
    * Participation in new module related project work as agreed with manager
    * Knowledge Management - Sharing of knowledge with the peers for self and team development
    * Service Improvements - The associate will be required to be part of the service improvement initiatives and would be expected to work on the automation and process documentation/implementation