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For Permanent in London

    ServiceNow Service Delivery Consultant

    England, London, City of London

    • 50000 to 65000 GBP
    • Consultant Role
    • Skills: ServiceNow
    • Seniority: Junior

    Job description

    ServiceNow Service Delivery Consultant - Remote

    As a Service Delivery Consultant, you are engaged at the customer level in delivering support for ServiceNow through all phases of its lifecycle. You will have the opportunity to work across all business sectors with an array of customers as well as working with the wider Service Delivery team and key customer stakeholders in order to support, enhance (through development), manage and maintain a large number of ServiceNow environments.

    The Role:

    * Support high quality ServiceNow solutions, while providing advice and guidance on all matters relating to the Platform
    * Ensure adherence to coding and design standards, and provide technical hand-over documentation where required
    * Offer technical mentoring for areas of the Now Platform where you are considered an SME, to member of Service Delivery
    * Keep up to date with current and future functionality of the Now Platform in order to provide comprehensive responses to customer queries, and make suggestions around functionality adoption in relation to customer roadmaps and future plans
    * According to experience:

    * Provide technical design authority for enhancements being delivered under support contracts
    * Act as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice

    * Contribute to the development of technical procedures and standards
    * Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer where applicable
    * Regularly update technical knowledge by participating in internal and external training and certifications in line with documented career objectives and aspirations

    Experience:

    * 3+ years of experience in a Support or Technical Delivery role focused heavily if not entirely on the Now Platform
    * Excellent communication skills to bridge the gap between technical and non-technical stakeholders
    * Strong organisational skills, ability to work independently when needed and manage multiple work streams simultaneously
    * ServiceNow certified to the level of System Administrator and at least one CIS discipline

    ServiceNow Advisory Consultant

    England, London, City of London

    • 85000 to 95000 GBP
    • Consultant Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Advisory Consultant - up to £95,000 + 10% bonus

    I'm currently working with a ServiceNow Elite Partner who is looking to bring in a ServiceNow Advisory Consultant which means you will focusing on the ServiceNow platform at a strategic level. You will be working very closely with customers to ensure that the business goals and objectives are in line with the proposed solutions while leveraging industry best practice. You'll be defining the strategy and vision while working on the governance and roadmaps to support your customer and ensure they have a trusted advisor.



    Responsibilities:

    * Build trust with your customers and deliver the best platform for them
    * Be a part of workshops to ensure you understand customer objectives and where their current platform can be improved
    * Develop documentation such as process designs and workshop presentations
    * Identify areas of process improvement along with solutions with a business case
    * Remain engaged with customers post sales and ensure there's a successful transition
    * Identify, lead and contribute the creation of best practice, white papers and workshops
    * Provide mentorship to other members of the team



    Experience:

    * 3+ years of ServiceNow experience
    * Strong understanding of ITIL and how to design best practice
    * Ability to communicate to all levels of business including c suite
    * Experience leading and coaching teams
    * Previously have implemented client facing solutions
    * Analyse and design business processes
    * Manage expectations from customers as well as the extended team
    * Strong presentation skills

    ServiceNow Solution Architect

    England, London, City of London

    • 90000 to 100000 GBP
    • Architect Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Solution Architect - £100,000 - Fully remote

    I'm currently looking for a ServiceNow Lead Solution Architect who will be responsible for leading scoping, designing, developing and implementing across multiple projects. You should have previous experience of analysing requirements and ensuring the correct solutions are in place to reflect industry best practice. A part of this role will be helping and mentoring other ServiceNow Solution Architects to help them progress their career.

    The Role:

    * Leading the technical delivery of ServiceNow projects
    * Providing detailed technical solutions at an architectural level
    * Showcasing technical leadership by mentoring other architects
    * Confidently being able to present different solutions to stakeholders both internal and external
    * Providing the team with architectural oversight and how that will affect the design and delivery
    * Consulting with external stakeholders to ensure that lasting relationships are created and maintained
    * Ensuring that other members of the team are operating within the solution architecture standards and frameworks

    Preferred Experience:

    * Strong experience in leading a projects while consulting with enterprise organisations ensuring that the project is delivered within time and budget
    * While leading the team you should be able to work with every part of the team to ensure everybody is working towards the same target
    * In depth understanding of key technologies relevant to ServiceNow integration solutions
    * Confidently being able to communicate with stakeholders in a clear, open, honest and consistent manor to ensure that both parties are aligned through every part of the project
    * Ability to produce clear documentation
    * Strong negotiator, influencer and team player, used to managing multiple stakeholders in demanding time-critical situations.
    * Passionate about areas of expertise, managing your own development by learning continuously from experience and seeking out development opportunities

    Test Manager/Lead

    England, London, City of London

    • 60000 to 70000 GBP
    • Support Role
    • Skills: Test Manager
    • Seniority: Senior

    Job description

    Test Manager & Lead

    I'm currently working with a client who have had a transformation programme to deliver organisational change through the implementation and adoption of revised methodology, processes and tools for Financial Audit. This role combines the responsibilities of a Test Manager and that of Test Lead assigned to specific projects, you must have proven test management experience with both waterfall & agile methodologies whilst working within mixed teams to achieve common goals.

    Job Responsibilities:

    Test Manager (50% of role)

    The Test Manager takes ownership for establishing policy for the test team and setting the testing strategy. At this level, you: will own continuous improvement, research new technology and new techniques to implement change, will make important decisions, will build the QAT community and provide organisational leadership, may advocate test capabilities both internally and outside of government and make sure that teams have the right capabilities.

    * Functional testing - The design and execution of a wide range of testing techniques and the communication of test results to both technical and non-technical stakeholders. Make decisions on the environment for testing and coach others. Identification of defects, alerting the business to them, help with prioritisation of them based on defect severity.
    * Non-functional testing - Knowledge of non-functional testing techniques. Experience in execution of non-functional test scenarios and identify defects. Run non-functional tests others have written and know the processes to do so. Understand a range of standard nonfunctional testing techniques.
    * Technical breadth - Have a good working knowledge of different tools and techniques and can train others. Advise others on testing techniques and frameworks. Experience in how to research, plan and train others within the team. Stay abreast of industry developments to make cost-effective use of new and emerging tools and technologies, particularly automation.
    * Test analysis - Think creatively, ask the right questions and critically evaluate and communicate findings to a larger team. Experienced in leading investigative work into problems and opportunities in existing processes. Drive the collection of information and creation of recommendations for improvements. Absorb large amounts of conflicting information and use it to determine solutions.

    Test Lead (50% of role)

    * Functional testing - Analyse changes to the development of products and services and plan design. Know how to run and manage appropriate tests to ensure that requirements have been fully met. Understand and can identify the most effective techniques, data sets and tools to use. Communicate defects or trends clearly to software developers, outlining how defects are identified and the possible causes. Design, or provide assurance for, appropriate risk-based end-to-end system integration test models.
    * Non-functional testing. Know how to analyse changes to or the development of products and services. Plan design in a non-functional environment. Run and manage appropriate non-functional tests to ensure that requirements have been fully met. Understand and can identify the most effective techniques, data sets and non-functional testing tools. Communicate defects or trends clearly to software developers, outlining how defects are identified and possible causes. Design or provide assurance for appropriate risk-based endto-end system integration test models.
    * Technical breadth. Know how to use a range of contemporary technologies including cloud platforms, open source and 'aaS' services to better enable and enhance the delivery of QAT services. Stay abreast of industry developments to make cost-effective use of new and emerging tools and technologies, particularly automation. Use a breadth of knowledge from across the wider technology and digital professions, strengthening the effective delivery of services. Relevant professional awareness, which may include architecture, continuous integration and deployment, coding or scripting languages.
    * Test analysis. Experience at visualising, articulating and solve complex problems and concepts. Make disciplined decisions based on available information. Apply logical thinking and gather and analyse information using a range of tools and techniques. Know how to use data to formulate both short-term and long-term strategic plans, identify and analyse options, and assess feasibility and operational impact. Ensure that the business solution aligns with the vision, mission, objectives, strategy and the business and user needs. Identify and recognise a viable solution or control.

    ServiceNow Solution Architect

    England, London, City of London

    • 100000 to 115000 GBP
    • Architect Role
    • Skills: ServiceNow
    • Seniority: Senior

    Job description

    ServiceNow Lead Solution Architect - £115,000

    I'm currently looking for a ServiceNow Lead Solution Architect who will be responsible for leading scoping, designing, developing and implementing across multiple projects. You should have previous experience of analysing requirements and ensuring the correct solutions are in place to reflect industry best practice. A part of this role will be helping and mentoring other ServiceNow Solution Architects to help them progress their career.

    The Role:

    * Leading the technical delivery of ServiceNow projects
    * Providing detailed technical solutions at an architectural level
    * Showcasing technical leadership by mentoring other architects
    * Confidently being able to present different solutions to stakeholders both internal and external
    * Providing the team with architectural oversight and how that will affect the design and delivery
    * Consulting with external stakeholders to ensure that lasting relationships are created and maintained
    * Ensuring that other members of the team are operating within the solution architecture standards and frameworks

    Preferred Experience:

    * Strong experience in leading a projects while consulting with enterprise organisations ensuring that the project is delivered within time and budget
    * While leading the team you should be able to work with every part of the team to ensure everybody is working towards the same target
    * In depth understanding of key technologies relevant to ServiceNow integration solutions
    * Confidently being able to communicate with stakeholders in a clear, open, honest and consistent manor to ensure that both parties are aligned through every part of the project
    * Ability to produce clear documentation
    * Strong negotiator, influencer and team player, used to managing multiple stakeholders in demanding time-critical situations.
    * Passionate about areas of expertise, managing your own development by learning continuously from experience and seeking out development opportunities

    Certifications:

    * Certified ServiceNow System Administrator
    * Certified Implementation Specialist in at least 3 product suites
    * Certified in ITIL Foundation (v3 or v4)