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For Permanent in Georgia

    ServiceNow Technical Architect

    USA, Georgia, Atlanta

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    • Architect Role
    • Seniority: Mid-level

    Job description

    The role would be for Design and Architect Service-now ITSM application. The Architect will work very closely with Process/Lead Architects, Customer personnel, Business Analyst(s), Senior Architects, IT support teams and other technical teams to ensure that business needs around implementation of ServiceNow Platform are in a controlled and predictive manner.

    * Strong understanding of technical and functional design requirements for ServiceNow Platform

    * Provide High Level Design and technical solutions for ServiceNow implementations
    * Architect Integrations with ServiceNow using LDAP, Trusted Sources for SSO, Mid server, web-services, email and other relevant technologies
    * Strong understanding and experience with Domain separated experience setup and configuration.
    * Design and Architect ServiceNow ITSM, ITAM, ITOM, CMDB and Discovery Jobs
    * Design and Architect Automation workflows using ServiceNow Integration Hub and spokes
    * Should have designed and developed Integrations of ServiceNow with 3rd party tools and monitoring tools.
    * Should have strong hands on experience with DevOps tools integration and automation trigger capability
    * Strong understanding with workflow engines
    * Strong understanding of design methodologies to create prototypes for client engagements
    * Strong understanding of ServiceNow platform to Identify system deficiencies and recommends solutions
    * Understands the necessity of and contributes to coding standards and best practices
    * Conduct periodic reviews with teams. Weekly and monthly status reports to higher management.
    * Participate in customer business meetings with various stake holders.
    * Take corrective actions based on the customer satisfaction surveys.
    * Drive service improvement programs.
    * Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
    * At least 10+ years of experience in Design and Implementation of ServiceNow

    · The candidate should be ITIL, CSA, CAD, CIS and other main line / micro certification as applicable

    Remote, full time, US residency required!