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For Permanent in Georgia

    Ref: 4222223_1650635245

    ServiceNow Sr. Developer

    USA, Georgia, Atlanta

    • Up to 140000 USD
    • Developer Role
    • Seniority: Senior

    Job description

    This position will report into the Automation Practice Manager(s). This position will support an Integration as a Service dedicated team providing services to more than one client or more than one client business unit. Experience working with a managed service provider is preferred.

    What you'll be doing

    Implementing end-to-end integrations

    Monitoring and restoring integrations to meet service level agreements and up time

    Be the subject matter expert for more than one integration tool technology

    Work as part of a integration team to improve the ServiceNow platform and create innovative solutions to business problems using ServiceNow.

    Develop, implement and improve existing and new integrations for ServiceNow.

    Use your technical skills and knowledge to bring new ideas and improvements to peers and business leaders.

    Mentor other team members in integration, monitoring and improvement best practices

    Collaborate with other business and technical teams to develop user-friendly catalog items using ServiceNow's latest tools including Studio, Flow Designer, and Integration Hub.

    Create scoped applications to help solve business needs and requirements.

    Domain Expertise

    B.E./B.Tech./M.E./M.S./M.Tech. from Computer Science, Electronics and Communications and Electrical Engineering fields with an excellent academic record

    Minimum 5 years of working experience on the ServiceNow platform

    ServiceNow implementation experience in ITSM modules

    Well versed with different ServiceNow products

    Hands-on experience with Incident Management, ITSM, Service Catalog & Asset Management products.

    Strong experience in Integrations with 3rd party tools using (web services, SOAP, email, MID, etc ).

    Hands-on experience developing using JavaScript.

    Hands-on experience on Script Includes, Business Rules & Client scripts

    Excellent communication skills - verbal & written are truly essential

    Demonstrated experience working with business partners to interpret requirements

    Experience working in Agile mode and working with remotely located teams.

    Great interpersonal skills result driven & Go-getter attitude is highly desirable

    Experience Required

    Experience building strong business relationships cross functionally

    Experience influencing and challenging peers and stakeholders to drive to a common goal/solution

    Experience working with and communicating complex problems and solutions

    Experience managing, prioritizing, and maintaining concurrent projects while providing realistic delivery dates and managing customer expectations

    Experience working with IT systems

    Experience working with stakeholders to solicit and capture requirements

    Ref: 4122223_1649794565

    ServiceNow Techno-functional Architect

    USA, Georgia, Atlanta

    • 180000 to 200000 USD
    • Architect Role
    • Seniority: Senior

    Job description

    The role would be for Design and Architect ServiceNow ITSM application. The Architect will work very closely with ITSM Process Architect, customer personnel, Business Analyst(s), IT Architect, IT support teams and other technical teams to ensure that business needs around implementation of ServiceNow Platform are in a controlled and predictive manner.

    The general scope of the work for this position is as follows:
    * Understands technical and functional design requirements for ServiceNow
    * Provide High Level Design and technical solutions for ServiceNow implementation
    * Architect Integrations with ServiceNow using LDAP, Trusted Sources for SSO, Mid server, web-services, email and other relevant technologies
    * Experience with Domain separated experience setup and configuration.
    * Design and Architect ServiceNow CMDB and Discovery Jobs
    * Design and Architect Automation workflows using ServiceNow IntegrationHub and spokes
    * Should have designed and developed Integrations of Servicenow with 3rd party tools and Monitoring tools.
    * Should have experience with DevOps tools integration and automation trigger capability
    * Understands the workflow engines
    * Create prototypes for client engagements
    * Identifies system deficiencies and recommends solutions
    * Understands the necessity of and contributes to coding standards
    * Conduct periodic reviews with teams. Weekly and monthly status reports to higher management.
    * Participate in business meetings with various stake holders.
    * Take corrective actions based on the customer satisfaction surveys.
    * Drive service improvement programs.
    * Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
    * At least 8+ years of experience in Design and Implementation of ServiceNow
    * The candidate should be trained in ITILv3 foundation certified

    Nelson Frank International is the global leader in ServiceNow recruitment, our clients consist of both ServiceNow partners and End users throughout the U.S. I understand the need for discretion and would welcome the opportunity to speak to any ServiceNow candidates that are considering new career opportunities either now or in the future. Confidentiality is of course guaranteed.

    If you or anyone you know is interested in this position, or any other ServiceNow opportunities. Please email me at m.santangelo@nelsonfrank.com or give me a call at (813) 419-6280.

    Ref: 562223_1651843747

    ServiceNow Developer

    USA, Georgia, Atlanta

    • 110000 to 135000 USD
    • Developer Role
    • Seniority: Senior

    Job description

    Qualified candidates must have:
    * 3+ year work experience in a technical role
    * Knowledge of web based development languages (JavaScript ,HTML, CSS, AJAX, HTTP, XML)
    * Working knowledge of relational databases
    * Working knowledge of Active Directory, LDAP and SSO integration
    * Strong analytical, estimating and problem solving skills
    * Excellent communication, interpersonal and collaboration skills
    * Ability to present and explain technical information to diverse audiences
    * Ability to be flexible, adaptable and learn new concepts quickly
    * Ability to work effectively in a team environment with aggressive deadlines and multiple priorities
    * Demonstrated understanding of ITIL processes, operations and procedures
    * Familiarity with Agile and Waterfall project management methodologies
    * ITBM and CMDB experience is a bonus

    Major Duties
    1. Defines designs and documents system requirements to provide efficient solutions for ITSM process enhancements
    2. Works with Process Owners on continual Service improvement opportunities
    3. Provides process and technical solution options, risks and impacts
    4. Ensures quality work product
    5. Ability to manage multiple and often conflicting tasks; effectively prioritize
    6. Escalates issues in effective and efficient manner
    7. Serves as key subject matter expert; mentors and shares knowledge
    8. Creates and maintains process documentation for team and users
    9. Fulfills role while working on multiple projects
    10. Builds positive relationships with all partners