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For Permanent in Chicago

    Ref: 05052022_1651776963

    ServiceNow Technical Architect

    USA, Illinois, Chicago

    • Up to 165000 GBP
    • Architect Role
    • Seniority: Mid-level

    Job description

    Responsibilities:

    * Lead ServiceNow roadmap, requirements gathering and design sessions in order to provide ServiceNow solutions for new implementations, enhancements to existing implementations, systems integrations and process automation.
    * Mentor and assist hands-on with development activities include creation, configuration and customizations of application fields, form design, business rules, workflows, client scripts, user roles and groups, access controls, and more on the various system applications such as ITSM, ITOM, ITBM, and CSM.
    * Architect integrations to client IT Operations Management tools using ServiceNow workflows, scripting, and web services/REST APIs as required.
    * Play a lead role in workshops to gather business and technical requirements.
    * Conduct design and/or technical session for active solutioning internally and/or with customers as needed
    * Utilize expert industry experience and ServiceNow best practices.
    * Participate in release planning and implementations.
    * Perform code reviews and review all prepared all technology related client facing and internal deliverables.
    * Contribute to the continuous improvements of our implementation methodology and service offerings based on client experiences.
    * Oversee in the design, implementation, and ongoing maintenance and support of the CDI MSP ServiceNow platform and solution offerings.

    Requirements:

    * 6+ years of ServiceNow experience in development, configuration or maintenance.
    * 6+ years of scripting experience with JavaScript
    * 4+ years' experience serving as an Architect role for ServiceNow implementations of ITSM, ITOM or ITBM
    * Strong technical understanding of the ServiceNow platform in general and Integration tools
    * Experience with Agile delivery methodology.
    * Highly organized, first class communication and presentation skills
    * Ability to work in high-profile, deadline-driven customer environment.
    * Ability to travel - up to 15%.
    * Domain separation experience a plus.
    * Experience facilitating ServiceNow upgrade cycle(s).

    Ref: 44112223_1650639489

    ServiceNow Architect

    USA, Illinois, Chicago

    • Up to 200000 USD
    • Architect Role
    • Seniority: Senior

    Job description

    The role would be for Design and Architect Service-now ITSM application. The Architect will work very closely with ITSM Process Architect, customer personnel, Business Analyst(s), IT Architect, IT support teams and other technical teams to ensure that business needs around implementation of ServiceNow Platform are in a controlled and predictive manner.

    The general scope of the work for this position is as follows:
    * Understands technical and functional design requirements for ServiceNow
    * Provide High Level Design and technical solutions for ServiceNow implementation
    * Architect Integrations with ServiceNow using LDAP, Trusted Sources for SSO, Mid server, web-services, email and other relevant technologies
    * Experience with Domain separated experience setup and configuration.
    * Design and Architect ServiceNow CMDB and Discovery Jobs
    * Design and Architect Automation workflows using ServiceNow IntegrationHub and spokes
    * Should have designed and developed Integrations of Servicenow with 3rd party tools and Monitoring tools.
    * Should have experience with DevOps tools integration and automation trigger capability
    * Understands the workflow engines
    * Create prototypes for client engagements
    * Identifies system deficiencies and recommends solutions
    * Understands the necessity of and contributes to coding standards
    * Conduct periodic reviews with teams. Weekly and monthly status reports to higher management.
    * Participate in business meetings with various stake holders.
    * Take corrective actions based on the customer satisfaction surveys.
    * Drive service improvement programs.
    * Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
    * At least 8+ years of experience in Design and Implementation of ServiceNow
    * The candidate should be trained in ITILv3 foundation certified

    Nelson Frank International is the global leader in ServiceNow recruitment, our clients consist of both ServiceNow partners and End users throughout the U.S. I understand the need for discretion and would welcome the opportunity to speak to any ServiceNow candidates that are considering new career opportunities either now or in the future. Confidentiality is of course guaranteed.

    If you or anyone you know is interested in this position, or any other ServiceNow opportunities. Please email me at m.santangelo@nelsonfrank.com or give me a call at (813) 419-6280.

    Ref: 452223_1649169610

    ServiceNow Techno-functional Architect

    USA, Illinois, Chicago

    • 180000 to 200000 USD
    • Architect Role
    • Seniority: Senior

    Job description

    The role would be for Design and Architect ServiceNow ITSM application. The Architect will work very closely with ITSM Process Architect, customer personnel, Business Analyst(s), IT Architect, IT support teams and other technical teams to ensure that business needs around implementation of ServiceNow Platform are in a controlled and predictive manner.

    The general scope of the work for this position is as follows:
    * Understands technical and functional design requirements for ServiceNow
    * Provide High Level Design and technical solutions for ServiceNow implementation
    * Architect Integrations with ServiceNow using LDAP, Trusted Sources for SSO, Mid server, web-services, email and other relevant technologies
    * Experience with Domain separated experience setup and configuration.
    * Design and Architect ServiceNow CMDB and Discovery Jobs
    * Design and Architect Automation workflows using ServiceNow IntegrationHub and spokes
    * Should have designed and developed Integrations of Servicenow with 3rd party tools and Monitoring tools.
    * Should have experience with DevOps tools integration and automation trigger capability
    * Understands the workflow engines
    * Create prototypes for client engagements
    * Identifies system deficiencies and recommends solutions
    * Understands the necessity of and contributes to coding standards
    * Conduct periodic reviews with teams. Weekly and monthly status reports to higher management.
    * Participate in business meetings with various stake holders.
    * Take corrective actions based on the customer satisfaction surveys.
    * Drive service improvement programs.
    * Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
    * At least 8+ years of experience in Design and Implementation of ServiceNow
    * The candidate should be trained in ITILv3 foundation certified

    Nelson Frank International is the global leader in ServiceNow recruitment, our clients consist of both ServiceNow partners and End users throughout the U.S. I understand the need for discretion and would welcome the opportunity to speak to any ServiceNow candidates that are considering new career opportunities either now or in the future. Confidentiality is of course guaranteed.

    If you or anyone you know is interested in this position, or any other ServiceNow opportunities. Please email me at m.santangelo@nelsonfrank.com or give me a call at (813) 419-6280.

    newRef: 519223_1652991767

    ServiceNow ITOM Developer

    USA, Illinois, Chicago

    • 90000 to 130000 USD
    • Developer Role
    • Seniority: Mid-level

    Job description

    About the job
    This job is part of a training program aimed at helping new college graduates quickly ramp up at an engineering role. You will be part of a 4 or 5 person team, that will go through 3 months of training and shadowing to prepare for your first engineering project. The candidate will be responsible for learning the ServiceNow platform, and how to implement its integrations on different systems as well as provide best practices consulting. We will provide assistance and training on the ServiceNow platform but the candidate is expected to know their way around deploying Linux systems and using basic configuration management tools by the end of the 3-month program.
    Requirements
    Responsibilities

    * Develop quality software and web applications
    * Analyze and maintain existing software applications
    * Design highly scalable, testable code
    * Discover and fix programming bugs
    * 3rd party integration development (REST, SOAP, mid servers, etc)
    * Write/create custom business rules, client scripts, script includes, UI policies, ACL's, UI scripts
    * Work independently with customers on implementations and remote services
    * Troubleshoot basic configuration/script issues
    * Attend requirements review and validation sessions as needed
    * Participate in SCRUM calls
    * Utilize strong written and verbal communication skills
    * Stay on time and on task with assigned customer work

    Qualifications

    * Bachelor's degree in Computer Science or related field
    * Co-ops or Internships are helpful, but no prior work experience is required
    * Linux/Unix experience with on-prem or cloud systems
    * Self-learner and eager to understand new technologies
    * Experience in a modern monitoring platform is a plus
    * Scripting/programming experience in shell, Python, Go, or PowerShell is a plus

    Benefits

    * Health Care Plan (Medical, Dental & Vision)
    * Retirement Plan (401k Match, IRA)
    * Unlimited Paid Time Off (Vacation, Sick & Public Holidays)
    * Family Leave (Maternity, Paternity)
    * Work From Home
    * Free Food & Snacks & Lunch
    * Equity