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For Permanent in Brisbane

    ServiceNow Solution Consultant

    Australia, Queensland, Brisbane

      Salary: register to unlock
    • Developer Role
    • Skills: ServiceNow/Technical Consultant/Technical Developer/Technical Architect/Developer/ServiceNow Developer/ServiceNow Consultant/ServiceNow Technical Consultant/Technical Consultant
    • Seniority: Mid-level

    Job description

    Nelson Frank is working with an Elite partner in Brisbane who are looking for a ServiceNow Solution Consultant to join the team.

    What's on offer:

    * Flexible working arrangements available
    * Valuable training offered across the business, including full access to our Learning & Development platform.
    * A work culture that puts emphasis on connectivity, professional development and growth, offering dedicated Professional Development Leave day for all staff
    * A workplace focused on employee well being, with an Employee Assistance Program which offers confidential support to all staff- via the AccessEAP platform and dedicated People Experience team
    * Ability to work with the latest, cutting-edge technologies across many comprehensive areas and solutions
    * Working alongside highly experienced professionals willing to share their knowledge

    Tasks and Responsibilities:

    * Driving the continuous improvements of implementation methodology and service offerings
    * Mentoring and coaching other consultants within the team
    * Acting as the SME point of escalation for project related matters
    * Ensuring project design, quality and repeat-ability documentation and processes are available, accessible and understood by the team
    * Providing well-conceived, clearly articulated and pragmatic solutions and recommendations to complex business problems
    * Understanding the client's vision and how ServiceNow contributes to their digital transformation journey
    * Supporting Sales and Presales activities through opportunity identification and qualification, building proof of concepts and presenting demonstrations to customers
    * Providing high quality expertise to gain trust from the client as the go-to advisor
    * Presenting solutions to stakeholders at all seniority levels
    * Delivering successful outcomes in client engagements, ensuring an excellent reputation for delivery and ensuring high customer satisfaction ratings
    * Cultivating strong relationships with ServiceNow solution consultants, account executives and other relevant ServiceNow representatives
    * Conducting customer facing workshops with business stakeholders and subject matter experts
    * Developing solutions for one or more complex portfolios/domains to ensure effective solutions are designed in accordance with business value priorities
    * Engage in project meetings and performing tasks including project implementation planning, identifying project risks/issues and provide estimates as required to support the project manager
    * Review project deliverables to ensure high quality standards and customer requirements are met
    * Providing ServiceNow platform insight and forward-thinking on ServiceNow upgrades, new releases, future ServiceNow road-map

    Essential Skills and Experience:

    * Relevant tertiary degree, and/or recognised industry qualifications and experience
    * Minimum of 5 year's commercial experience in a software discipline;
    * Experience with web-based technologies such as HTML, JavaScript, Web Services, XML, API's, Databases, Security and System Integrations
    * Proven consulting skills including analysis, design, project management and organisational change management skills
    * Demonstrated ServiceNow experience and certifications (Certified System Administrator and a Certified Implementation Specialist certifications)
    * Excellent stakeholder engagement skills in building and maintaining relationships
    * Ability to capture customer requirements, translate into effective ServiceNow designs and form build/configuration activities
    * Exceptional interpersonal skills, verbal communication and written communication
    * Comprehensive experience in Agile techniques
    * Ability to manage sensitive information and maintain a high degree of confidentiality, with acute attention to detail
    * Adaptable ability to meet deadlines and deliver to changing priorities
    * Ability to lead a customer engagement from start to finish, acting as a subject matter expert within your field
    * Expertise in data/workflow modelling skills to a level of multi-level swim-lane process models or BPMN
    * Ability to complete work within the ServiceNow platform including configuration of modules, reporting, workflow, self-service portal, systems integration and data transforms



    Preferred/Highly Desirable Skills and Experience:

    * Knowledge of service management frameworks (e.g. ITIL or SIAM)
    * Technical skills in web based technologies (HTML, CSS, JavaScript, XML/JSON, REST/SOAP Web Services)
    * Experience working in a structured environment with an understanding of the principles of project management methodologies such as AGILE (Scrum) and WaterFall (Prince/PMBOK)
    * Experience with data flow and data modelling tools





    Please don't hesitate to reach out on Ph: (03) 8592 0524 E: j.hawthorn@nelsonfrank.com

    ServiceNow Solution Consultant

    Australia, Queensland, Brisbane

      Salary: register to unlock
    • Developer Role
    • Skills: ServiceNow/Technical Consultant/Technical Developer/Technical Architect/Developer/ServiceNow Developer/ServiceNow Consultant/ServiceNow Technical Consultant/Technical Consultant
    • Seniority: Mid-level

    Job description

    Nelson Frank is working with an Elite partner in Brisbane who are looking for a ServiceNow Solution Consultant to join the team.

    What's on offer:

    * Flexible working arrangements available
    * Valuable training offered across the business, including full access to our Learning & Development platform.
    * A work culture that puts emphasis on connectivity, professional development and growth, offering dedicated Professional Development Leave day for all staff
    * A workplace focused on employee well being, with an Employee Assistance Program which offers confidential support to all staff- via the AccessEAP platform and dedicated People Experience team
    * Ability to work with the latest, cutting-edge technologies across many comprehensive areas and solutions
    * Working alongside highly experienced professionals willing to share their knowledge

    Tasks and Responsibilities:

    * Driving the continuous improvements of Nexon's implementation methodology and service offerings
    * Mentoring and coaching other consultants within the team
    * Acting as the SME point of escalation for project related matters
    * Ensuring project design, quality and repeat-ability documentation and processes are available, accessible and understood by the team
    * Providing well-conceived, clearly articulated and pragmatic solutions and recommendations to complex business problems
    * Understanding the client's vision and how ServiceNow contributes to their digital transformation journey
    * Supporting Sales and Presales activities through opportunity identification and qualification, building proof of concepts and presenting demonstrations to customers
    * Providing high quality expertise to gain trust from the client as the go-to advisor
    * Presenting solutions to stakeholders at all seniority levels
    * Delivering successful outcomes in client engagements, ensuring an excellent reputation for delivery and ensuring high customer satisfaction ratings
    * Cultivating strong relationships with ServiceNow solution consultants, account executives and other relevant ServiceNow representatives
    * Conducting customer facing workshops with business stakeholders and subject matter experts
    * Developing solutions for one or more complex portfolios/domains to ensure effective solutions are designed in accordance with business value priorities
    * Engage in project meetings and performing tasks including project implementation planning, identifying project risks/issues and provide estimates as required to support the project manager
    * Review project deliverables to ensure high quality standards and customer requirements are met
    * Providing ServiceNow platform insight and forward-thinking on ServiceNow upgrades, new releases, future ServiceNow road-map

    Essential Skills and Experience:

    * Relevant tertiary degree, and/or recognised industry qualifications and experience
    * Minimum of 5 year's commercial experience in a software discipline;
    * Experience with web-based technologies such as HTML, JavaScript, Web Services, XML, API's, Databases, Security and System Integrations
    * Proven consulting skills including analysis, design, project management and organisational change management skills
    * Demonstrated ServiceNow experience and certifications (Certified System Administrator and a Certified Implementation Specialist certifications)
    * Excellent stakeholder engagement skills in building and maintaining relationships
    * Ability to capture customer requirements, translate into effective ServiceNow designs and form build/configuration activities
    * Exceptional interpersonal skills, verbal communication and written communication
    * Comprehensive experience in Agile techniques
    * Ability to manage sensitive information and maintain a high degree of confidentiality, with acute attention to detail
    * Adaptable ability to meet deadlines and deliver to changing priorities
    * Ability to lead a customer engagement from start to finish, acting as a subject matter expert within your field
    * Expertise in data/workflow modelling skills to a level of multi-level swim-lane process models or BPMN
    * Ability to complete work within the ServiceNow platform including configuration of modules, reporting, workflow, self-service portal, systems integration and data transforms



    Preferred/Highly Desirable Skills and Experience:

    * Knowledge of service management frameworks (e.g. ITIL or SIAM)
    * Technical skills in web based technologies (HTML, CSS, JavaScript, XML/JSON, REST/SOAP Web Services)
    * Experience working in a structured environment with an understanding of the principles of project management methodologies such as AGILE (Scrum) and WaterFall (Prince/PMBOK)
    * Experience with data flow and data modelling tools





    Please don't hesitate to reach out on Ph: (03) 8592 0524 E: j.hawthorn@nelsonfrank.com