* Provide ServiceNow development assistance to customers including, but not limited to, form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations
* Coordinate with the Engagement Manager or Customer to understand business requirements and rationale behind changes to existing functionality as well as new functionality to be deployed
* Translate business needs into technical requirements
* Answer technical and application configuration questions
* Configure and customize new applications and modules
* Implement new functionality for customers while using ServiceNow best practices
* Assist in troubleshooting ServiceNow upgrades, patching, and release management
* Provide analysis of problems and possible solutions
* Produce detailed documentation on all work completed
* Lead technical implementation teams including code review for less experienced consultants
* Wherever possible, enable the customer's ServiceNow administrator(s) to be self-sufficient.
* Conduct technical training and knowledge transfer sessions.
* Research systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solutions
Requirements
* Excellent communication skills and a strong personal commitment to quality service
* The ability to work independently and with a team
* Ability to work remotely and with remote resources as needed
* Ability to work with different personalities with varied skill levels
* Ability to understand and implement complex end-user requirements
* Ability to effectively organize work across multiple projects
* 3+ years of experience implementing, configuring, and customizing ServiceNow
* College graduate with Computer Science or similar technical degree (or equivalent job experience)
* Minimum of 3 years of experience with common web technologies and networking (e.g. XML, HTML, JavaScript, AJAX, CSS, HTTP, TCP/IP, etc.)
* Strong understanding of ITIL methodologies
* Understanding of enterprise IT architecture
* Working experience with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog) or other Process Areas
Benefits
* Work from Home Options
* Custom Training & Development Programs
* Competitive Paid Time Off Benefits
* Competitive Salary & Incentive Compensation Program
* Employee and Family Assistance Program (EFAP)
* Extended Healthcare Plan
* Group RRSP with Employer Match
* Life Insurance (Basic & AD&D)
* Short Term & Long Term Disability
