Your current job search

The ServiceNow Principal Technical Consultant (PTC) is the functional and technical expert of a customer engagement team, consulting with customers and configuring the ServiceNow platform based on configuration best practices, all with the goal of accelerating and driving customer business outcomes. They will be a technical lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes.



Position Responsibilities:

* Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
* Advise customers in their efforts to take advantage of the ServiceNow platform in their efforts to improve their business processes
* Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
* Draft technically focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
* Guides and provides ad-hoc oversight/training for the customer's future system administrators
* Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
* Provide technical expertise in how to best support ServiceNow best practices focused on configuration vs. customization
* Develop required integration components (SSO, LDAP, etc.) with multiple systems
* Develop required portal components
* Promote continuous improvement practices for delivery/engagement materials
* Provide training and mentoring to other members of the Delivery team upon request

Requirements

* Excellent communication skills and a strong personal commitment to quality service
* The ability to work independently and with a team
* Ability to work remotely and with remote resources as needed
* Ability to work with different personalities with varied skill levels
* Ability to understand and implement complex end-user requirements
* Ability to effectively organize work across multiple projects
* 5+ years of experience implementing, configuring, and customizing ServiceNow
* Bachelor's Degree or equivalent work experience
* Minimum of 4 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)

Benefits

* Work from Home Options
* Custom Training & Development Programs
* Competitive Paid Time Off Benefits
* Competitive Salary & Incentive Compensation Program
* Healthcare Plan (Medical, Dental & Vision)
* 401(k) with Employer Match
* Life Insurance (Basic, Voluntary & AD&D)

Nous recherchons des personnes avec une dimension hybride : ayant à la fois une connaissance avancée d'une ou plusieurs solutions BI/Dataviz, capable de travailler en relation directe avec des équipes métier et être capable de piloter des projets data.

Vous serez amené à:

* Travailler en mode agile et en autonomie, avec des sprints très courts de quelques jours entrecoupés de restitutions client ;
* Participer aux phases d'avant-vente : étude des cahiers des charges clients, rédaction de nos propositions de valeur, création de POC, participation aux soutenances ;

* Mener les phases de cadrage : étude des besoins clients (animation d'ateliers, évangélisation, etc.) benchmark de solutions, synthèse des besoins et préconisations ;
* Concevoir les solutions, modélisations (KPI, IA), tableaux de bord : Vous êtes un interlocuteur privilégié des équipes métiers et travailles dans une démarche de co-construction avec les clients ;
* Mettre tout en œuvre pour faciliter l'adoption de solutions par les équipes (conduite du changement, transfert de compétences, formations…) ;
* Participer au développement de la communauté Data : veille technologique, synthèse des tendances du marché, construction de démonstrateurs (pour les clients ou collaborateurs), formation autour de la BI/Dataviz.

ServiceNow Technical Architect - Remote

I am currently working with a ServiceNow Elite partner who currently looking to expand their team of highly skilled architects, project managers, process and technical consultants who deliver across the ServiceNow platform to ensure organisations optimise how they use ServiceNow and transform the way in which they work.

They also have a strong team culture to support and develop their employees so they strive to continuously improve our practice and we take pride in regularly receiving the highest customer satisfaction scores.

Key Responsibilities and Skills:

* You translate business process requirements into technical design, creating a best-fit framework for a scale-able implementation
* Strong Now Platform Implementation understanding with in-depth knowledge in various ServiceNow applications
* Able to communicate on complex issues with stakeholders and technical staff, to meet business and customer requirements
* Provide technical design authority and mentor more junior members of the team
* Technical lead for medium & large-scale solutions ensuring designs meet customer requirements and achieve appropriate outcomes and deliverables.
* Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice
* Ensuring adherence to coding and design standards, and providing technical hand-over documentation
* An advocate of implementation practices that deliver excellent operating efficiency, both technically and for user/process experience
* Advising, qualification and questioning of customer requirements, especially in complex projects and in the case of unclear customer requirements
* Effective communication skills and be a team player, capable of building collaborative working relationships in a dynamic customer facing environment.

Vous serez amené à:

* Travailler en mode agile et en autonomie, avec des sprints très courts de quelques jours entrecoupés de restitutions client ;
* Participer aux phases d'avant-vente : étude des cahiers des charges clients, rédaction de nos propositions de valeur, création de POC, participation aux soutenances ;

* Mener les phases de cadrage : étude des besoins clients (animation d'ateliers, évangélisation, etc.) benchmark de solutions, synthèse des besoins et préconisations ;
* Concevoir les solutions, modélisations (KPI, IA), tableaux de bord : Vous êtes un interlocuteur privilégié des équipes métiers et travailles dans une démarche de co-construction avec les clients ;
* Mettre tout en œuvre pour faciliter l'adoption de solutions par les équipes (conduite du changement, transfert de compétences, formations…) ;
* Participer au développement de la communauté Data : veille technologique, synthèse des tendances du marché, construction de démonstrateurs (pour les clients ou collaborateurs), formation autour de la BI/Dataviz.

.

Poste de Responsable Application / Domaine Manager ServiceNow au sein de la DSI d'un grand groupe d'ingéniérie international

Responsabilités

*

Management hiérarchique d'une équipe internationale
* Structuration et organisation du centre de compétence ServiceNow
* Définition de la stratégie produit ServiceNow avec une approche axée sur la valeur métier.
* Pilotage opérationnelle et économique des projets autour de ServiceNow

Profil recherché

*

Expérience forte dans des rôles de leadership, l'élaboration de stratégies et de vision, dans la fourniture de solutions.
*

Compréhension des méthodologies Agile/SCRUM
*

Expérience démontrée dans la conception, la construction et la gestion d'un centre de compétences ou d'un centre d'excellence (CoE)
*

Expérience dans la gestion et l'animation de relations partenaires/fournisseurs.
*

Anglais courant.

* Oversee and support a large-scale project to implement ServiceNow platform
* Develop relevant project management documentation to properly support the project from start to finish (project charters, project schedules, risk registers, etc.)
* Lead project meetings; follow up on direction, action items, questions, documentation, etc.
* Work with both internal and client resources to assign tasks, manage expectations and ensure timely deliverables
* Record detailed customer requirements, constraints, and assumptions with stakeholders in order to establish the project deliverables using various requirement gathering techniques
* Identify and mitigate project risk impacts on the project

Role & Responsibilities

* Development of digital solutions for our customers based on ServiceNow
* Advice to customers in the ServiceNow modules
* Analysis of customer requirements
* Creation of user stories based on customer requirements
* Creation of process documentation
* Conduct customer workshops and training
* Support and participation in pre-sales and customer workshops

Skills & Qualifications

* Minimum 1+ years ServiceNow development experience
* ServiceNow implementation experience
* Understanding of project life-cycle along with Agile/Scrum working styles
* High-level Javascript experience
* ITOM, HR, CSM, and Custom Apps experience highly desired

This company is one of the oldest and largest finanacial institutions who is looking to grow out their ServiceNow team in Tampa, Plano, and Wilmington!



Responsibilities



* Design, code, test, and deliver software leveraging firm-wide frameworks and best practices for the ServiceNow platform.
* Follow and enhance the scrum practices for continuous team processes improvement
* Collaborate with the Business Analysis team for producing estimates and agile delivery plans
* Mentor junior developers on their growth as professionals (technical and soft skills)
* Have a good understanding of non-functional requirements necessary for Quality Assurance and production support



Qualifications



* Bachelor's degree in engineering or graduation from a reputed organization
* At least 4- years in ServiceNow platform implementation preferred; off-platform development experience welcomed



Skills Required



* Ability to write high quality JavaScript and Angular code; deep knowledge of AngularJS practices and commonly used modules. This includes creating self-contained, reusable, and testable modules and components
* Proficiency with Angular JS, JavaScript, CSS and HTML5
* Extensive knowledge of best practices developing in the ServiceNow platform or proven ability to learn a new platform quickly. Experience should span writing custom widgets, tool navigation, configuration and scripting
* Knowledge of the ServiceNow data model (including task hierarchy, CMDB, user, groups and roles, data relationships) or other relevant data modeling exposure.
* Experience implementing business rules and scripts, including client scripts, fix scripts and schedule jobs
* Experience implementing inbound and outbound API integrations (REST)
* Experience implementing the Service Portal on ServiceNow (preferred)
* Knowledge of ServiceNow performance assessment and best practices for improving performance (preferred) Strong communication skills, both written and verbal, with an ability to explain concepts clearly and concisely
* Ability to translate business requirements into technical formats
* Excellent analytical, debugging and problem-solving skills

ServiceNow Platform Manager/Product Owner - (Full Time)

I am currently partnered with a leading manufacturing organization who are looking for someone to own the platform and define the strategy of the ServiceNow toolset.

Location: Swindon, UK (80% remote work)
Salary: £75,000k + per annum - DOE

Role Summary:
-Provide thought leadership on how to drive the ServiceNow platform.
-Identify new capabilities in the toolkit and drive best practice.
-Educate the business on how ServiceNow and associated services can be leveraged and optimized, identifying modules/capabilities that could be used to meet business needs or improve performance.

If you want to find out more information please contact me on d.landi-scarpato@nelsonfrank.com or on 02038266694.

*Candidates must be based in the UK*

What will your typical day look like?

As a Consultant or Senior Consultant within our ServiceNow Customer technology team, you will work directly with the delivery team and external stakeholders to bring together all of the client's current business requirements and processes. You will work with the delivery team in developing a solution to meet the customer's needs while improving their current situation. You will use your knowledge to participate and support process improvement initiatives.

About the team:

They are helping enterprises reduce the experience gap between the consumer grade experiences they have at home and the ones they have at work. They team has over 300 dedicated, highly certified team members who are serving some of the most iconic Canadian and Global brands to imagine, deliver and run great customer experiences.



Enough about us, let's talk about you

You are someone with:

* Bachelor's degree, and a consulting or business analyst experience
* 3-5 years of experience as a business analyst, management of requirements and delivery of projects as a Project/Program Manager with ServiceNow or other SAAS solutions.
* Established background in carrying out the functional analysis of a project from beginning to completion,
* Experience with ServiceNow or other SAAS design and architecture
* Proven ability with Customer operations technology including, but not limited to; Customer Operations, Customer Portal, Customer Experience
* Experience in implementing ServiceNow projects or similar tools (CSM required)