Your current job search

ServiceNow Technical Architect (m/f/d)

Location: Germany (must be based here)
Travel: Occasional client and internal travel
Employment Type: Full-time

About the Role

We are supporting an established organisation in their search for an experienced ServiceNow Technical Architect to lead the design and delivery of robust, scalable ServiceNow solutions for enterprise customers.

This role is ideal for someone who combines deep technical expertise across the ServiceNow platform with strong architecture, leadership, and customer-facing skills. You will play a key role in shaping technical direction, ensuring best practices, and supporting complex implementations.

Key Responsibilities

*

Act as the technical authority for ServiceNow implementations across multiple projects
*

Design end-to-end ServiceNow architectures, with a strong focus on ITSM and CSM, as well as additional modules
*

Translate business and functional requirements into technical designs and solution architectures
*

Define integration approaches, data models, security, and performance considerations
*

Provide hands-on technical guidance to development and delivery teams
*

Ensure solutions align with ServiceNow best practices, platform standards, and future scalability
*

Participate in client workshops, technical discussions, and design reviews
*

Support pre-sales activities where required (technical input, solution validation, estimations)
*

Stay current with ServiceNow releases, capabilities, and architectural patterns

Required Experience & Skills

*

Proven experience as a ServiceNow Technical Architect or senior technical lead
*

Strong hands-on experience with ITSM and CSM (essential)
*

Experience with additional ServiceNow modules such as ITOM, HRSD, CMDB, or custom applications
*

Deep understanding of ServiceNow platform architecture, including:

*

Scripting (JavaScript, Glide API)
*

Integrations (REST/SOAP, MID Server)
*

CMDB and data modelling
*

Security and role-based access

*

Experience delivering complex, enterprise-scale ServiceNow implementations
*

Strong communication skills with the ability to engage both technical and non-technical stakeholders
*

Comfortable working remotely with occasional travel



Please apply to find out more!

**Join a dynamic team dedicated to ServiceNow excellence!**

We are seeking skilled ServiceNow Developers, Consultants, and Architects to join a forward-thinking team in Stockholm, Gothenburg, or Malmö. This hybrid position offers the opportunity to significantly impact organizational efficiency and drive innovative solutions within the ServiceNow platform. The anticipated start date for this permanent role is September 3, 2025.

**Key Responsibilities and Required Skills:**

- Hands-on experience with ServiceNow development, configuration, and implementation.
- Strong understanding of ServiceNow ITSM modules and best practices.
- Ability to analyze business requirements and provide effective technical solutions.
- Familiarity with JavaScript, ITIL processes, and agile methodologies.
- Excellent communication skills and a collaborative mindset.

If you are passionate about leveraging ServiceNow technologies to transform business processes and enhance service delivery, we invite you to apply for this exciting opportunity. Join a team that values innovation and aims to create a positive impact across the organization. Your expertise could help shape the future success of our client's ServiceNow initiatives.

Elevate your career as a Senior Manager in ServiceNow HRSD Strategy and make a meaningful impact in HR service delivery.

This permanent, hybrid role offers an exciting opportunity to collaborate with cross-functional teams while leveraging your expertise in ServiceNow and HRSD. You will play a critical role in shaping HR service strategy and enhancing employee experiences through innovative solutions.

Key responsibilities and skills required include:

- Proven experience with ServiceNow and SNow HRSD implementations.
- Strong background in IT management and service delivery!
- Ability to manage projects and programs effectively, ensuring on-time delivery and stakeholder satisfaction.
- Excellent collaboration and communication skills to engage with diverse teams.
- Strategic thinking with a focus on continuous improvement and innovation in HR services.

We encourage candidates who are ready to drive transformative change in HR service management to apply for this role. In addition to fostering a culture of inclusivity, we offer core benefits such as medical insurance and a dental plan. This opportunity is perfect for those seeking to advance their career in a supportive environment that values diverse perspectives.

ServiceNow Developer / Platform Specialist (m/f/d)
Locations: Hamburg, Düsseldorf, Munich or Frankfurt

An international organisation is looking for a skilled ServiceNow Developer / Platform Specialist to join its Global IT Service team.

This is a great chance to join a growing IT practice and shape the use of the ServiceNow platform across the business.

Key Responsibilities

*

Design, develop and enhance scalable, secure ServiceNow solutions
*

Manage the full development lifecycle (build, test, release, documentation)
*

Develop automations and integrations with external platforms
*

Support, configure and maintain ServiceNow instances
*

Coordinate external service providers on complex initiatives
*

Deliver upgrades, updates and ongoing platform improvements
*

Advise stakeholders on best practice platform usage

Your Profile

*

Several years' experience in ServiceNow development or platform specialism
*

Strong knowledge of JavaScript, Flow Designer, Service Portal and IntegrationHub
*

Experience with API integrations and workflow automation (e.g. Power Automate)
*

Good understanding of ITIL processes and ITSM best practices
*

Confident working with cross-functional teams and external partners

Please reach out to apply and find out more!

ServiceNow Solution & Pre-Sales Lead (m/f/d)

Location: Remote (must be based in Germany)
Travel: Occasional client and internal travel
Employment Type: Full-time

About the Role

We are supporting a growing organisation in their search for a ServiceNow Solution & Pre-Sales Lead to play a key role in driving sales success and shaping ServiceNow solutions for enterprise clients, and driving growth of the ServiceNow practice.

This is a senior, customer-facing role combining functional ServiceNow expertise with pre-sales leadership, working closely with sales, delivery, and technical teams to design compelling solutions and win new business.

Key Responsibilities

*

Lead ServiceNow pre-sales and solution design activities across new and existing clients
*

Act as a trusted advisor to customers, understanding business requirements and translating them into ServiceNow solutions
*

Own and drive RFP/RFI responses, proposals, and solution presentations
*

Lead and participate in client meetings, workshops, and demos.
*

Collaborate closely with sales teams to support pipeline development and deal closure
*

Define solution architectures, scopes, and high-level estimates aligned to customer needs
*

Stay current with the ServiceNow platform, roadmap, and best practices
*

Support internal teams with knowledge sharing and solution standardisation

Required Experience & Skills

*

Strong functional understanding of the ServiceNow platform (e.g. ITSM, ITOM, HRSD, CSM, or similar modules)
*

Proven experience in a ServiceNow pre-sales, solution consulting, or solution architecture role
*

Track record of supporting or leading sales cycles, including RFPs and customer presentations
*

Excellent stakeholder management and communication skills
*

Ability to translate complex requirements into clear, value-driven solutions
*

Comfortable working remotely while engaging with clients across Germany.



Please click below to apply and find out more!

**Take the lead on meaningful, high-impact projects as a ServiceNow Developer.**

This permanent remote position offers an exciting opportunity for an experienced ServiceNow Developer with over six years of development expertise. You will play a crucial role in a federal setting, utilizing your skills to enhance and support critical systems. A Secret Clearance is required for this position, making it ideal for candidates who have previously worked in government or secured environments. Join a dedicated team focused on collaboration and innovation in the ServiceNow platform.

**Key Responsibilities and Skills Required:**

- Proven experience in ServiceNow development, including scripting and configuration.
- In-depth understanding of ServiceNow platform capabilities, including modules and integrations.
- Experience with ITSM processes and best practices in federal environments.
- Strong problem-solving skills and the ability to work independently and collaboratively.
- Active Secret Clearance, ensuring compliance with federal requirements.

If you are a driven individual ready to make a significant impact and have the necessary qualifications, we encourage you to apply for this role. Your expertise can shape the future of our projects and contribute to our mission of delivering exceptional services.

LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change

Job Title: ServiceNow Architect
Location: United Kingdom (Hybrid)
Salary: Up to £115,000 + Benefits
Security Clearance: Must be eligible for UK Security Clearance

Overview
A leading UK consultancy is looking for an experienced ServiceNow Architect to join its expanding ServiceNow practice. This role offers the opportunity to lead the architecture and delivery of complex ServiceNow solutions across major digital transformation programmes for both public and private sector clients.

The successful candidate will play a key role in shaping enterprise-scale ServiceNow implementations, with exposure to multiple platform modules including HR Service Delivery (HRSD) and other core ServiceNow capabilities.



Key Responsibilities

*

Define and own the ServiceNow architecture across client engagements.
*

Lead the design and implementation of scalable, secure, and high-performing ServiceNow solutions.
*

Provide architectural oversight across multiple modules, including HR Service Delivery (HRSD) and other platform capabilities.
*

Work closely with client stakeholders, delivery teams, and senior leadership to translate business requirements into technical architecture.
*

Ensure platform design aligns with ServiceNow best practices, governance, and enterprise architecture standards.
*

Provide technical leadership and mentorship to ServiceNow developers and technical teams.
*

Review and approve solution designs, integrations, and custom development.
*

Support pre-sales activities including solution design, estimations, and technical proposals.



Required Skills & Experience

*

Extensive experience working with the ServiceNow platform in a senior technical or architectural role.
*

Strong experience designing solutions across multiple ServiceNow modules (e.g., HRSD, ITSM, CSM, ITOM).
*

Deep understanding of ServiceNow architecture, platform capabilities, and best practices.
*

Experience designing complex integrations using REST/SOAP APIs and third-party systems.
*

Strong stakeholder management and client-facing experience.
*

Experience leading technical teams and guiding delivery on large-scale programmes.
*

ServiceNow certifications such as Certified Technical Architect (CTA), Certified Master Architect (CMA), or equivalent are highly desirable.



What's on Offer

*

Salary up to £115,000 depending on experience
*

Opportunity to lead architecture on major national transformation programmes
*

Access to ServiceNow certifications and advanced training
*

Flexible/hybrid working environment
*

Strong career progression within a rapidly growing ServiceNow practice



Please reach out to apply and find out more!

Job Title: ServiceNow Platform Owner
Location: London (Hybrid)
Employment Type: Permanent

Overview:

We are working with a growing consultancy that delivers services to multiple companies across its wider group. They are seeking an experienced ServiceNow Platform Owner to take full ownership of the ServiceNow platform, defining and delivering the platform strategy while ensuring it supports business growth across the organisation.

This is a senior role with responsibility for strategy, governance, financial management (P&L), vendor management, and the establishment of a ServiceNow Centre of Excellence (CoE).

Key Responsibilities:

*

Own and define the end-to-end ServiceNow platform strategy and roadmap
*

Act as the senior accountable owner for the ServiceNow platform across multiple business units
*

Establish and lead a ServiceNow Centre of Excellence (CoE), including standards, best practices, and governance
*

Own the ServiceNow P&L, including budgeting, forecasting, cost optimisation, and value realisation
*

Manage and govern third-party vendors and implementation partners
*

Oversee ServiceNow implementations, upgrades, and ongoing platform evolution
*

Define platform operating model, intake processes, prioritisation, and demand management
*

Ensure platform stability, scalability, security, and compliance
*

Engage senior stakeholders across the business to align ServiceNow capabilities with strategic objectives
*

Measure and report on platform performance, adoption, and ROI

Key Skills & Experience:

*

Proven experience in a ServiceNow Platform Owner, Product Owner, or Platform Lead role
*

Strong understanding of ServiceNow architecture, licensing, and commercial models
*

Experience owning budgets and P&L within a platform or product function
*

Demonstrated experience building and running a ServiceNow Centre of Excellence
*

Strong vendor and partner management experience
*

Experience delivering ServiceNow in a multi-entity or consultancy environment
*

Excellent stakeholder management skills, including engagement at executive level

Desirable:

*

ServiceNow certifications (CSA, CIS, or higher-level certifications)
*

Experience across multiple ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.)
*

Background in consulting or managed services environments
*

ITIL or similar service management qualifications

Why Join:

*

Opportunity to shape and own a strategic ServiceNow platform
*

High-visibility role with commercial accountability
*

Influence platform direction across multiple businesses
*

Work within a consultancy-style environment with strong growth ambitions

An established ServiceNow Elite Partner is continuing to scale its ANZ practice and is looking to bring on an experienced Senior ServiceNow Technical Consultant to work across a wide range of enterprise and public sector engagements.

This is a chance to step into a senior, hands-on role where you will influence solution design, mentor others, and work on meaningful, end-to-end ServiceNow deliveries rather than pure BAU work.



Why consider this role?

*

Rapidly growing ServiceNow practice with diverse customers and projects
*

Hybrid working model with genuine flexibility
*

Strong emphasis on technical excellence and quality delivery
*

Clear investment in career progression, certifications, and upskilling
*

Supportive, collaborative consulting environment
*

Long-term pipeline of complex ServiceNow programs



The Role

As a Senior ServiceNow Technical Consultant, you will play a key role across both technical delivery and client engagement. This position blends deep platform expertise with consulting capability and suits someone who enjoys solving complex problems, influencing outcomes, and working closely with customers and delivery teams.

You will work across multiple ServiceNow modules and be involved from early-stage design through to build, integration, and go-live.



What you will be responsible for

*

Designing and delivering ServiceNow solutions across various ServiceNow modules
*

Building integration's using REST APIs, scripting, and custom development where required
*

Providing technical leadership during discovery, scoping, estimation, and solution design
*

Contributing to architecture decisions to ensure solutions are scalable and fit for purpose
*

Maintaining delivery artefacts, documentation, and technical standards
*

Acting as a trusted technical advisor during client workshops and stakeholder sessions



What we are looking for

*

5+ years' experience delivering end-to-end ServiceNow solutions
*

Strong background in ServiceNow development and integrations
*

Solid skills in JavaScript, HTML, and CSS
*

Broad module ServiceNow exposure with ITSM essential
*

Confident customer-facing consultant with strong communication skills
*

Background in a consulting, systems integrator, or managed services environment preferred
*

Relevant certifications such as ServiceNow CSA, CIS, ITIL, or similar



What is on offer

*

Join a high-performing ServiceNow partner with a strong industry reputation
*

Exposure to varied and complex client environments
*

Flexible working across home and office
*

Structured learning pathways with certifications funded
*

Competitive salary package of $135,000 to $145,000 plus Super, bonus incentives, and allowances
*

Additional benefits including lifestyle perks, social events, and monthly early finishes.



Reach out to t.dickens@nelsonfrank.com to apply!

ServiceNow Platform Owner

Location: UK (Hybrid / Flexible)
Type: Permanent

We're working with a growing UK-based organisation that is investing heavily in its ServiceNow platform and sees it as a strategic enabler across the business. They are looking to appoint a ServiceNow Platform Owner to take end-to-end ownership of the platform, drive adoption, and shape how ServiceNow is used now and in the future.

This role combines hands-on platform involvement with strong stakeholder engagement, offering real influence over roadmap, priorities, and value delivery.

Key Responsibilities

*

Own the ServiceNow platform strategy, roadmap, and ongoing development
*

Act as the primary point of contact for ServiceNow across the organisation
*

Work closely with business stakeholders to understand needs and translate them into platform solutions
*

Drive adoption and expansion of ServiceNow capabilities across multiple functions
*

Provide governance around platform usage, standards, and best practice
*

Oversee enhancements, upgrades, and integrations
*

Balance strategic ownership with hands-on configuration and optimisation where required
*

Manage relationships with implementation partners and vendors
*

Ensure the platform delivers measurable business value

Skills & Experience

*

Strong experience working with ServiceNow in a platform ownership, product owner, or lead role
*

Broad understanding of ServiceNow modules (e.g. ITSM, ITOM, HRSD, CSM or similar)
*

Experience engaging and influencing senior stakeholders
*

Comfortable operating in a hands-on capacity as well as at a strategic level
*

Ability to champion ServiceNow and promote its value across the business
*

Experience working in growing or transforming organisations is highly desirable
*

ServiceNow certifications are a plus, but not essential



Please click apply to find out more!