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    ServiceNow Architect - Majority Remote - Telecoms End Customer

    Germany, Nordrhein-Westfalen, Borken

    • €100,000 to €111,000 EUR
    • Architect Role
    • Seniority: Senior

    Job description

    I am working with an end customer of ServiceNow, in the telecoms sector, who is looking for a ServiceNow architect. The vast majority of the work can be done remotely, but there may be very occasional travel to Essen required.

    German language not required, but beneficial

    Job Description

    * Develop technical solutions within ServiceNow that match business requirements
    * Working with the ServiceNow modules TNI, OTM, PPM and FSM
    * Provide guidance and expertise in ServiceNow best practices and standards
    * Collaborate with internal teams to implement ServiceNow solutions
    * Identify opportunities for optimization and process automation
    * Ensure that the platform is configured and customized to meet the business' needs
    * Provide support and guidance to the ServiceNow team
    * Participate in ServiceNow releases and upgrades

    Qualifications
    * Bachelor's degree in computer science or similar field
    * Minimum 5 years' of experience in ServiceNow
    * Experience in any of the modules TNI, OTM, PPM or FSM is a big plus
    * Minimum 2 years' of experience in ServiceNow architecture
    * Experience with ServiceNow integrations and workflows
    * Strong understanding of ServiceNow best practice and standards
    * Excellent communication and collaboration skills
    * Experience in the telecommunications sector is a plus
    * Ability to work independently and within a team
    * ServiceNow certification (CMA / CTA) is a big plus
    * ITIL certification is a plus
    To apply please send your CV to j.craven@nelsonfrank.com

    ServiceNow Product Owner - Majority Remote - Telecoms Sector

    Germany, Nordrhein-Westfalen, Essen

    • €75,000 to €85,000 EUR
    • Consultant Role
    • Seniority: Mid-level

    Job description

    I am working with an end customer of ServiceNow, in the telecoms sector, who is looking for a ServiceNow Product Owner. The vast majority of the work can be done remotely, but there may be very occasional travel to Essen required.



    German language strongly desirable!

    Job Description

    * Own and manage the ServiceNow backlog and defining and prioritizing requirements
    * Collaborating with internal teams to ensure the platform meets the business needs
    * Communicate and prioritize product requirements for the development team to ensure that they are aligned with business's objectives
    * Develop and maintain a deep understanding of ServiceNow functionality, and identify improvement opportunities
    * Work with the stakeholders to define and document the user stories, cases and acceptance criteria
    * Collaborate with the development team, ensuring that the user stories are effectively implemented
    * Act as an SME for ServiceNow, providing support and guidance to stakeholders and end-users
    * Participate in Agile ceremonies, including backlog grooming, sprint planning and reviews

    Qualifications

    * Bachelor's degree in Computer Science or similar field
    * 3-5 years of experience as a Product Owner, preferably within a ServiceNow environment
    * Strong understanding of Agile methodologies and ServiceNow best practice and standards
    * Experience in prioritizing and defining requirements, and managing the product backlog
    * Practical knowledge or an ITIL certification is a plus
    * Experience in the telecommunications sector is a plus
    * ServiceNow certifications are a plus
    * Excellent communication and collaboration skills
    * Ability to work independently and as part of a team

    To apply please send your CV to j.craven@nelsonfrank.com