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    Ref: BAB-08-03-21_1615199533

    ServiceNow Consultant - Germany

    Germany, Hessen, Frankfurt am Main

    • 60000 to 80000 GBP
    • Consultant Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    I am currently working with a growing ServiceNow partner in Germany who are looking for fluent German speaking ServiceNow Consultants. In a very exciting year for this company they are looking to more than double their ServiceNow headcount!

    Job Description

    As a consultant, you are responsible for conducting workshops on requirements analysis with regard to the requirements and problems of our customers. Based on this, you develop smart solutions for the optimisation of processes and technical environments of our customers.

    Role & Responsibilities

    * Implementation of workshops for requirements analysis with regard to the requirements and problems of the customers
    * Independent advice and creation of professional and technical solution designs based on ServiceNow, with a focus on ITSM, CSM, FSM, SecOps/GRC
    * Responsible sponsorship and active knowledge transfer for technical consultants
    * Pre-sales activities

    Skills & Qualifications

    * Experience with ITSM and at least one of the following; CSM, FSM, SecOps/GRC
    * Years of experience in the consulting environment with a focus on ServiceNow
    * Very good knowledge ITIL, BPMN, HTTP, XML, JavaScript, SSO, SQL, SOAP and REST
    * Proven experience in project methods (waterfall, agile, or hybrid project approach), certification in PRINCE2 desirable
    * Very good German and English speaking

    Benefits

    * Element of remote working
    * Employee bonus
    * Continuing education - over 120 training courses and further education
    * Choose your own device - free choice of your work tools
    * Sports funding - subsidy for the fitness studio and assumption of the space rent for the sports hall
    * + many other work perks and benefits

    If this ServiceNow Consultant role is of interest to you or someone you know, please don't hesitate to get in touch by emailing Ben Austin-Blows on b.blows@nelsonfrank.com, call on +44(0)2038266701 or find on LinkedIn

    Ref: BAB-19-21_1611080124

    ServiceNow Developer/Technical Consultant/Technical Architect

    Sweden, Stockholm

    • 50000 to 75000 SEK
    • Consultant Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    Job Description

    A large ServiceNow Elite partner are looking to bring in many ServiceNow professionals as they continue to bring on more customers. With this demand they are looking for ServiceNow Developers, Technical Consultants & Technical Architects. Remote working available but must be based in Sweden (ideally Stockholm).

    Role & Responsibilities

    ServiceNow Senior Developer/Technical Consultant:

    * Work closely with the Business Analyst to understand and develop the technical solution as detailed in user stories
    * Providing expertise on all technical questions related to the development of ServiceNow
    * Understand the large-scale thinking and approach needed for the success of the project

    ServiceNow Architect:

    * Development of digital solutions for our customers based on ServiceNow
    * Advice to customers in the ServiceNow modules
    * Analysis of customer requirements
    * Creation of user stories based on customer requirements
    * Creation of process documentation
    * Conduct customer workshops and training
    * Support and participation in pre-sales and customer workshops

    Skills & Qualifications

    * Minimum 2 years ServiceNow development experience
    * ServiceNow implementation experience
    * Understanding of project life-cycle along with Agile/Scrum working styles
    * High level Javascript experience
    * ITOM, HR, CSM, Custom Apps experience highly desired

    If you're interested with in a ServiceNow Developer, Technical Consultant or Architect role and want to discuss this exciting opportunity further, please call Ben Austin-Blows on +44 (0) 2038266701. Alternatively, click apply or find me on LinkedIn.

    Ref: 01062021_1609960640

    ServiceNow Account Executive

    USA, Illinois, Chicago

    • 120000 to 130000 USD
    • Sales Role
    • Skills: ServiceNow, Solutions Sales, ITSM, TIOM, Sales, Account Management
    • Seniority: Senior

    Job description

    Your New Job:

    Act as Senior ServiceNow Account Executive with a strong history of creating and fostering new/existing pipeline across multiple domestic markets. The perfect candidate can create new opportunities by fostering pre-existing relationships within the ServiceNow ecosystem

    What You'll Do:

    * Drive solutions sales process and bring in new logos
    * Manage many accounts at one time.
    * Qualify and understand customer needs and provide guidance/leadership
    * Build business cases, presentations, and customer strategies
    * Demonstrate ServiceNow solution and value tailored to prospects and existing customers, both on-site and via virtual meetings.
    * Provide mentoring and support to peers and other colleagues in the organization.
    * Quarterback proof of concept/proof of value engagements with prospects
    * Lead strategy and coordination of (RFI) / request for proposal (RFP) documents when approved by the organization.
    * Stay current on product developments/releases to a level required to discuss solutions with Director+ in organizations.

    What You'll Need:

    * Strong enterprise software pre-sales experience is a plus
    * Experience Solution Selling with a strong technical foundation.
    * Solution and process experience with ITSM, ITOM, ITBM, HR, GRC, and SecOps.

    Benefits:

    * $130k base + OTE
    * Full medical benefits
    * PTO

    Ref: 22/03/2021_1616437996

    ServiceNow Business Analyst

    England, London, City of London

    • 50000 to 60000 GBP
    • Business / Systems Analyst Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Business Analyst - £50,000 - £60,000

    Job Description:

    This company are looking for somebody to fit into their Business Analyst role they currently have available, the position would fit somebody who is confident that they can add value to the business' current workflow. They are a fast-growing company so the work which you do now could shape the company for years to come while also allowing you to be involved in projects which are more complex and engaging than your standard ITSM work.

    Role & Responsibilities:

    * Leading workshops with the result of being able to gather requirements for upcoming projects
    * High understanding of ServiceNow and how to attain requirements from stakeholders
    * Logging stories in line with company standards
    * Review and manage incident and request queues
    * Representing the company in a great why when interacting with stakeholders

    Skills & Qualifications:

    * Excellent written and verbal communication
    * Confident in their technical understanding
    * As opposed to being focused on a single process or framework you must be able to adapt to the business processes as well as the software development process

    Experience:

    * 4 years' experience as a Business Analyst while working with ServiceNow
    * Strong knowledge and understanding of the ServiceNow platform
    * Show evidence of studying and documenting complex business processes

    Ref: 23957355_1614284778

    Service Manager - Incident/Problem Manager

    England, Surrey, Farnham

    • 45000 to 55000 GBP
    • Systems Manager Role
    • Skills: IT Lifecycle ITIL Intermediate Qualification ITIL V3/V4 ITSM Tool ServiceNow, BMC Remedy
    • Seniority: Mid-level

    Job description

    Service Manager - (Major) Incident/Problem Manager

    Location: Farnham/Guildford (Flexible remote working)
    Salary: £45,000k - £55,000k per annum (DOE)

    Purpose:
    The prime objective of the service manager role is for delivering effective incident and problem management resulting in the provision of robust services to the global organisation.

    Constantly building and delivering continual improvement around the ITIL/Agile service management frameworks. The potential candidate will be expected in providing stable and robust services on a global scale.

    Responsibilities:
    The primary focus will be on restoring service efficiently from incidents, preventing problems that result in incidents, eliminating the nature of reoccurring incidents and minimising the impact of incidents that will not be prevented. There will be a progressive focus on reactive and proactive elements where the objective is to minimise impact for incidents and improving the overall process.

    The ideal candidate will demonstrate a strong stock of knowledge and experience in the service management space, thriving in a fast-paced environment with an emphasis in positive and adaptive working practices.

    * Define, implement and lead in the Incident & Problem Management process that maintains a continuous state of control and governance, this includes the development of procedures utilising the ITSM toolset which it is fit for purpose e.g (BMC/ServiceNow)

    * Ensure the day-to-day operation of the incident management processes, including roles and responsibilities. Including all modes of communication are effective and fit for use throughout the incident lifecycle.

    * Function as the main POC for updates on day-to-day incident management issues. This includes liaising with the global teams and senior management to ensure appropriate stakeholders are well informed.

    * End to end responsibility for the management, facilitating communication, escalation, investigation and resolution of major incidents, ensuring business updates are timely and of sufficient quality, scheduling and arranging discussions and updates as per required.

    Qualifications:

    * Strong ITIL knowledge and experience
    * Experience or understanding of working in an agile environment
    * 3-5 year's experience in a ITIL process role particularly relating to incident/problem management
    * Experience of running both a reactive/proactive problem management function.
    * IT Life-Cycle Management
    * ITIL Intermediate qualification
    * ITIL V3/V4
    * ITSM toolkit (e.g. ServiceNow, BMC Remedy)

    If you want to find out more information, please contact me on d.landi-scarpato@nelsonfrank.com or on 02038266694.

    Ref: BAB-11-01-21_1610358985

    ServiceNow Senior Consultant / Architect - Germany

    Germany, Bayern, Munich

    • 70000 to 95000 EUR
    • Architect Role
    • Skills: ServiceNow
    • Seniority: Senior

    Job description

    My client are a large ServiceNow Elite Partner looking to bring in a number of ServiceNow Senior Consultants & Architects as they continue to grow their client base in Germany. Having established themselves throughout Europe, Germany is their newest conquest!

    Your tasks:
    * Development of digital solutions for our customers based on ServiceNow
    * Advice to customers in the ServiceNow modules
    * Analysis of customer requirements
    * Creation of user stories based on customer requirements
    * Creation of process documentation
    * Conduct customer workshops and training
    * Support and participation in pre-sales and customer workshops

    Your profile:
    * A number of years of professional experience in the field of service management and with ServiceNow
    * Good knowledge of ITIL / Cobit / Prince2 / BPMN2.0 (certificates are an advantage)
    * Analytic procedure
    * Fluent English
    * Excellent communication and presentation skills.
    * Willingness to do on-site projects and travel in the DACH region
    * Very good knowledge of German and English.

    What we offer:
    * Young company with a startup character
    * Continuous education and training (with certificates)
    * Mentoring program
    * Flexible working hours and home office
    * BYOD program
    * Regular team events
    * 30 days of vacation

    If you want to learn more about this role or want to apply please don't hesitate to get in touch with Ben Austin-Blows on 44 (0) 2038266701 or b.blows@nelsonfrank.com. Alternatively, find me on LinkedIn & Xing.

    Ref: 02/17/2021_1613580824

    Senior Technical Consultants / Architects

    USA, Massachusetts, Boston

    • Negotiable
    • Consultant Role
    • Seniority: Senior

    Job description

    Searching for all Senior Technical Consultants / Architects



    Our client is the largest global pure-play ServiceNow consultancy, delivering large-scale Digital Transformation projects to the Fortune 1,000. With our client you will have direct access to some of the most accomplished individuals within the ServiceNow eco-system.You will have the opportunity to work on a wide variety of implementations, integrations, and upgrades within some of the top Enterprise companies in the US.

    Characteristics in Candidate

    Looking for heavy investment in training/certifications more than a MAX salary

    Looking for a strong culture to build their consulting experience

    Looking to mentor others and be mentored by others

    Driven by client success Collaborative

    Salary

    Senior Tech Consultants = $100k-$140k (flexibility)

    Technical Architects = $140k-$160k (flexibility)

    Travel

    Remote throughout COVID with minimal travel post COVID

    Travel would be 2-4 days every 4-6 weeks

    Interview Process

    3 Zoom Meetings

    * 1st Zoom - 30 minute conversation w/ people manager on technical team
    * 2nd Zoom - 60 minute tech interview that involves talking through solutions on user stories from projects and potentially driving conversation so the team can assess breadth of knowledge
    * 3rd Zoom - 45 minute conversation w/ Director of Tech Consulting

    Technical Consultant Skill Set:

    * 3-5 years of experience with ServiceNow and have a comprehensive understanding of the ServiceNow enterprise product suite (including core process areas in ITSM, plus others such as ITOM, HR, CSM, UX, ITAM, ITBM)
    * Broad experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request, CMDB, Knowledge
    * 2+ additional process areas outside of Core, at least one process area outside of IT (HR, GRC, Finance Mgmt, Facilities, etc.)
    * Experience in one or more of the following a plus: Orchestration, Integrations, Service Portal (UX Design)
    * Experience working with Agile teams, methodologies, and tools in a virtual environment.
    * A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features.
    * A love of working in a fast-paced, collaborative, and entrepreneurial environment with smart and fun people.



    Technical Architect Skill Set:

    * 5+ years of ServiceNow platform experience with a comprehensive understanding of the product suite
    * 6 to 10 years of related client-facing consulting experience, preferably with ServiceNow.
    * CSA, CAD, and ITSM (CIS) certifications, plus expertise in 2+ additional process areas outside of ITSM (ITOM, HR, CSM, UX, ITAM, ITBM)
    * Experience with web technologies (XML, HTML, Angular JS, Web Services, etc.) and developing with JavaScript on the ServiceNow platform
    * Experience working with Agile teams, methodologies, and tools in a virtual environment.
    * Experience in one or more of the following a plus: Orchestration, integrations, custom application development.
    * Demonstrated experience with the Agile methodology, leading sprint planning efforts, reviewing stories against business requirements, splitting epics, and ordering development logically
    * Experience assigning estimates for units of work (stories, defects, documentation, etc.) and coaching resources on the technical development and configuration against defined user stories
    * Ability to lead client facing workshops and meetings, and conduct calls with customers independently or in support of business process/requirements gathering efforts
    * Experience with supervising and inspecting code migrations between instances, as well as providing feedback to technical resources on approaches to remediate assigned defects.
    * Ability to keep a client's business goals at the forefront of the conversation and articulate design decisions impacts to maintenance and longevity.
    * A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features.
    * A calm, adaptable, and driven approach to both client engagements and internal efforts/teams.
    * A love of working in a fast-paced, collaborative, and entrepreneurial environment with smart and fun people.

    If you believe that you would be a great fit and want to join this amazing culture please email a copy of your resume at j.davidson@nelsonfrank.com or you can contact me via phone at 215-789-9947 (ext 9447)