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Nelson Frank is working with an Elite partner in Brisbane who are looking for a ServiceNow Solution Consultant to join the team.

What's on offer:

* Flexible working arrangements available
* Valuable training offered across the business, including full access to our Learning & Development platform.
* A work culture that puts emphasis on connectivity, professional development and growth, offering dedicated Professional Development Leave day for all staff
* A workplace focused on employee well being, with an Employee Assistance Program which offers confidential support to all staff- via the AccessEAP platform and dedicated People Experience team
* Ability to work with the latest, cutting-edge technologies across many comprehensive areas and solutions
* Working alongside highly experienced professionals willing to share their knowledge

Tasks and Responsibilities:

* Driving the continuous improvements of implementation methodology and service offerings
* Mentoring and coaching other consultants within the team
* Acting as the SME point of escalation for project related matters
* Ensuring project design, quality and repeat-ability documentation and processes are available, accessible and understood by the team
* Providing well-conceived, clearly articulated and pragmatic solutions and recommendations to complex business problems
* Understanding the client's vision and how ServiceNow contributes to their digital transformation journey
* Supporting Sales and Presales activities through opportunity identification and qualification, building proof of concepts and presenting demonstrations to customers
* Providing high quality expertise to gain trust from the client as the go-to advisor
* Presenting solutions to stakeholders at all seniority levels
* Delivering successful outcomes in client engagements, ensuring an excellent reputation for delivery and ensuring high customer satisfaction ratings
* Cultivating strong relationships with ServiceNow solution consultants, account executives and other relevant ServiceNow representatives
* Conducting customer facing workshops with business stakeholders and subject matter experts
* Developing solutions for one or more complex portfolios/domains to ensure effective solutions are designed in accordance with business value priorities
* Engage in project meetings and performing tasks including project implementation planning, identifying project risks/issues and provide estimates as required to support the project manager
* Review project deliverables to ensure high quality standards and customer requirements are met
* Providing ServiceNow platform insight and forward-thinking on ServiceNow upgrades, new releases, future ServiceNow road-map

Essential Skills and Experience:

* Relevant tertiary degree, and/or recognised industry qualifications and experience
* Minimum of 5 year's commercial experience in a software discipline;
* Experience with web-based technologies such as HTML, JavaScript, Web Services, XML, API's, Databases, Security and System Integrations
* Proven consulting skills including analysis, design, project management and organisational change management skills
* Demonstrated ServiceNow experience and certifications (Certified System Administrator and a Certified Implementation Specialist certifications)
* Excellent stakeholder engagement skills in building and maintaining relationships
* Ability to capture customer requirements, translate into effective ServiceNow designs and form build/configuration activities
* Exceptional interpersonal skills, verbal communication and written communication
* Comprehensive experience in Agile techniques
* Ability to manage sensitive information and maintain a high degree of confidentiality, with acute attention to detail
* Adaptable ability to meet deadlines and deliver to changing priorities
* Ability to lead a customer engagement from start to finish, acting as a subject matter expert within your field
* Expertise in data/workflow modelling skills to a level of multi-level swim-lane process models or BPMN
* Ability to complete work within the ServiceNow platform including configuration of modules, reporting, workflow, self-service portal, systems integration and data transforms



Preferred/Highly Desirable Skills and Experience:

* Knowledge of service management frameworks (e.g. ITIL or SIAM)
* Technical skills in web based technologies (HTML, CSS, JavaScript, XML/JSON, REST/SOAP Web Services)
* Experience working in a structured environment with an understanding of the principles of project management methodologies such as AGILE (Scrum) and WaterFall (Prince/PMBOK)
* Experience with data flow and data modelling tools





Please don't hesitate to reach out on Ph: (03) 8592 0524 E: j.hawthorn@nelsonfrank.com

Join the Customer Service Experience practice. Working from within our Digital Customer Platforms Practice you'll lead pre-sales support, product and architecture advice, and ongoing communication of the latest ServiceNow solutions and capabilities, with a primary focus on the Customer and Creator Workflows (CSM and App Engine)

You will work closely with client-facing Directors and Partners to meet targets, goals and objectives, with a specific focus on differentiated transformation solutions to shape opportunities and improve win rates.

What you get to do in this role:

* Formulate and lead presales technical / functional support activity to prospective clients
* Identify and collaborate on business development opportunities for market-differentiated offerings based on the ServiceNow platform.
* Develop solutions for large and complex sales opportunities, including the necessary value-propositions, customer business cases, and package roadmaps, architectures, services/support offerings to land winning deals
* Utilise specialist knowledge of business processes and the ServiceNow product suite (including related applications and technologies) to support the development and expansion of the solution footprint to meet clients' articulated business strategy
* Provide direction and specialist knowledge in applying the technology/application to client business.
* Facilitate client product/application understanding through outstanding presentations demonstrations and benchmarks; provision of support throughout the sell
* Develop long lasting and high-quality business relationships with clients by instilling trust and confidence
* Create long term enduring relationships with ServiceNow senior leadership to understand their go to market strategy and support our client pursuits.
* Provide knowledge transfer to the delivery teams to ensure a smooth handover from sales to delivery
* Collaborate, actively share knowledge, and promote best known methods amongst other Deloitte ServiceNow team members

Qualifications:

You will have a minimum of 7+ years' experience in Technology Consulting and Implementation and 4+ working on ServiceNow. In addition, you will have the following:

* Significant technical and business consulting pre-sales experience.
* ServiceNow architect experience, with Certified Implementation specialisations in CSM and , scoped applications along with strong platform technical expertise
* Experience in integration of ServiceNow in a broader technology ecosystem and the ability to lead design sessions with clients.
* Experience in constructing multi-year managed application service solutions.
* Strong understanding of the SDLC cycle with experience in an Agile environment.
* Demonstrated understanding of Service management and ITIL practices
* Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions.
* Talented at explaining complex topics clearly and concisely; effective at providing practical guidance.
* Experience working in sophisticated business environments: large enterprise, government, global partner, C-level executive.
* Superb problem-solving skills and logical thinking ability

ServiceNow Senior Developer - Knutsford (twice a week) - up to £90,000

What will you be doing?

* Providing architectural and design oversight to ensure all solutions are fit for purpose and use
* Designing and building technical solutions based on client's needs and process requirements
* Delivering solutions using Agile software development processes
* Understanding the current "as is processes" and delivering toolset changes based on upcoming process changes
* Taking care of end to end development activities for a specific enhancement or project as an individual contributor
* Ensuring gaps are clearly identified and reported to stakeholders
* Working closely with vendor resources to meet development deadlines in case of larger projects
* Producing design documents where ever necessary What we're looking for:
* Knowledge of the following modules within ServiceNow: Incident/Problem/Change, CMDB, Discovery, IntegrationHub, Knowledge and Service (Request) Catalog
* Demonstratable experience in the following: ServiceNow web services & APIs, JavaScript, Flow Configuration, relational databases and Web Technologies
* Ability to engage with stakeholders at all levels of an organisation from all relevant business areas

Skills that will help you in the role:

* Working experience in ServiceNow Service Portal
* Ability to interface and develop with Java/J2EE backend technologies
* Working understanding of Active Directory, LDAP & SSO
* Working knowledge of web applications, networks, protocols and email (SMTP, POP3)

For anymore questions, reach out to me on b.preston@nelsonfrank.com

What you must have:

* Bachelor's Degree from an accredited institution
* 5+ years experience as a Business Analyst in a fast-paced client facing solution delivery environment
* 5+ years recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.)
* Demonstrated experience driving direct client requirements
* 2+ years of experience with the ServiceNow Platform
* 5+ years of experience facilitating requirements gathering, Joint Application Design (JAD) sessions, capturing client requirements and feedback
* Good understanding of basic system technologies as they relate to the project deliverables
* Experience with business process mapping and the use of project management software
* Excellent oral and written communication skills
* Strong analytical, problem solving, and time management skills
* Must be able to obtain Public Trust clearance



Desired Skills:

* Excellent attention to detail
* Experience with Technology Platforms such as ServiceNow, Appian, Salesforce, Jira, Confluence
* Ability to work independently and within one or more teams with excellent time management, organizational, and reporting skills
* Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project at hand
* Experience thriving in ambiguous solution delivery environments
* Ability to work well under constantly changing deadlines and priorities

Responsibilities



* Assess current state processes and tools, define ServiceNow solution requirements, and configure ServiceNow in alignment with these requirements

* Assist with the creation of stories, documentation, and technical knowledge transfer activities

* Configure, customize, and code all areas of the IT Asset Management product line, including Hardware Asset Management Professional, Software Asset Management Professional, Procurement, CMDB, Client Software Distribution

* Collaborate and contribute on the creation, deployment and maintenance of technical best practice and standards

* Will work to develop, design and own technical solutions on the ServiceNow platform. You will provide administration, application development, maintenance, and technical support by using good practice web programming

* Techniques to configure robust solutions to the client utilizing the ServiceNow platform.



Required Qualifications



* 4+ years of ServiceNow development experience

* 2+ years of ServiceNow IT Asset Management experience

* Experience leading in at least two full lifecycle ServiceNow implementations involving IT Asset Management

* Excellent understanding of implementation methodologies/SDLC (ex. Agile Scrum, Waterfall)

* Excellent writing and verbal communication skills



Certifications



* Certified Systems Administrator

* CIS HAM and/or CIS SAM is required

ServiceNow Lead Technical Consultant - up to £80,000 - Hybrid working out of London

I'm currently looking for a ServiceNow Lead Developer on a contract basis for a consultancy who are looking to launch their ServiceNow offering. You will be the sole ServiceNow Developer so will need to be hands on with ServiceNow but also have experience managing people for when the team expands. You must have some experience in the banking/finance industry as this will be essential for this role.

Responsibilities:

* Hands on development within ServiceNow
* Training associate developers to be able up to use ServiceNow to a good level
* Putting in a best practice approach to development and testing for junior team members to follow
* Managing client relationships

Experience:

* 5+ years experience working on the ServiceNow platform
* Experience working with banking/financial clients
* Experience leading a team
* Experience working as a sole developer on a ServiceNow Platform
* Experience managing clients and internal stakeholders

Essential Job Functions:

* Create and maintain custom solutions for ServiceNow platform, using best practices
* Write, test and debug script types in ServiceNow including Client Scripts and Business Rules
* Platform development using JavaScript, Web Services, Angular, XML, HTML and CSS
* Administer the ITSM module of ServiceNow
* Analyze client requirements and design system to meet requirements
* Create and maintain API and data integrations between ServiceNow and other services
* Create and maintain custom reports and dashboards
* Create and maintain portals including custom widgets and pages
* User administration including SSO solutions like Okta and LDAP
* Knowledge Base Administration
* Analyze system performance issues and determine performance enhancements
* Coordinate application and platform upgrades



Requirements:

* 7+ years of experience maintaining instances with 300+ licensed users and 6000+ total users.
* Experience with domain separated instances
* Experience implementing systems using the Agile/Scrum methodology
* Ability to communicate technical information in business terms

ServiceNow Developer - Manchester - £55,000 - £70,000

I'm currently looking for a ServiceNow Developer for a leading ServiceNow Partner who are looking to build a new ServiceNow practice. This is a great opportunity to be able to lead a platform as well as a team (depending on your seniority) while expanding your knowledge of ServiceNow.

Skills and Experience:

- Experience working with multiple ServiceNow modules, such as ITSM, ITOM and ITAM

- Experience designing and implementing Dashboards and Reports

- Multi-cloud platform understanding

- Delivered in an ITIL environment

- Ability to create workflows for automation deployments

Responsibilities:

- Lead a successful implementation of the ServiceNow Platform

- Work with multiple clients at once while understand how to balance workload

- Build relationships with internal stakeholders to ensure delivery is offered in the of professional way

- Driving process optimisation in line with best practice

ServiceNow Technical Platform Lead - London - up to £100,000

I'm currently working with a global shipping company who are looking to expand their ServiceNow team. They're looking for somebody to come in to lead the ServiceNow Platform.

What You'll be Doing:

* Ensure the continual service improvement backlog is constantly groomed to show the priority of tasks against the value they bring
* Ensure that there is a reliable mechanism and process to allow for the configuration/customisation of the ServiceNow system, including creating workflows, UI, client scripts, business rules and asset discovery
* Utilise scripting tools and ServiceNow functionality to create automate tasks within ServiceNow
* Ensure active integration's with existing tooling, such as SNOW, Finesse and SAP Success Factors are monitored and improved upon to develop the most concise picture of our assets, support picture and colleagues
* Responsibility for the management, integration to and content of the CMDB utilising ServiceNow discovery and ACC-V
* Knowledge management, utilisation, and measurement
* Provision of Technical and Service report writing and dashboard creation for team leads to drive down Incidents and see visible trends
* Perform integration's and process automation using ServiceNow capabilities, ensuring that ServiceNow remains the focus point and linking tool to other departments backlogs, and tooling to allow for smooth integration and collaboration

Key Skills and Experience:

* 4+ years development experience within ServiceNow, administrating, designing, developing, and delivering on the platform
* Ability to multitask effectively during busy times and remain calm during stressful situations
* Demonstrable expert knowledge and skills to create capabilities to drive self-service and automation. (Service Portal, Orchestration, Integration Hub)
* ServiceNow implementation and development experience in ITSM modules (Incident, Problem, Change, Service Catalogue/ Request Fulfilment, CMDB & Asset/Procurement)
* Strong Asset Management experience to drive governance, audit, and expenditure forecasts
* Designing and developing custom applications

Preferred Knowledge:

* ServiceNow Administrator Certified
* Certified Implementation Specialist
* Delivered 3+ Projects on the ServiceNow platform
* Experience as a technical resource working on the development of ServiceNow solutions (essential)
* Good working knowledge of ITIL/ ITSM Frameworks
* Experience with any of the following ITSM, CSM, ITOM, SPM, and Integration Hub Experience
* Experience in implementing ServiceNow Self-Service Portals
* Strong knowledge of utilising Flow Designer and Integration Hub to execute spokes and Powershell scripts over the MID Server to drive automation
* Ability to understand business requirements and convert them into solution designs
* Understanding and experience of implementing ServiceNow best practices

The role would be for Design and Architect Service-now ITSM application. The Architect will work very closely with Process/Lead Architects, Customer personnel, Business Analyst(s), Senior Architects, IT support teams and other technical teams to ensure that business needs around implementation of ServiceNow Platform are in a controlled and predictive manner.

* Strong understanding of technical and functional design requirements for ServiceNow Platform
* Provide High Level Design and technical solutions for ServiceNow implementations
* Architect Integrations with ServiceNow using LDAP, Trusted Sources for SSO, Mid server, web-services, email and other relevant technologies
* Strong understanding and experience with Domain separated experience setup and configuration.
* Design and Architect ServiceNow ITSM, ITAM, ITOM, CMDB and Discovery Jobs
* Design and Architect Automation workflows using ServiceNow Integration Hub and spokes
* Should have designed and developed Integrations of ServiceNow with 3rd party tools and monitoring tools.
* Should have strong hands on experience with DevOps tools integration and automation trigger capability
* Strong understanding with workflow engines
* Strong understanding of design methodologies to create prototypes for client engagements
* Strong understanding of ServiceNow platform to Identify system deficiencies and recommends solutions
* Understands the necessity of and contributes to coding standards and best practices
* Conduct periodic reviews with teams. Weekly and monthly status reports to higher management.
* Participate in customer business meetings with various stake holders.
* Take corrective actions based on the customer satisfaction surveys.
* Drive service improvement programs.
* Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.