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    CSM Principal Technical Consultant - ServiceNow

    USA, Texas, Dallas

    • $160,000 to $180,000 USD
    • Consultant Role
    • Seniority: Senior

    Job description

    The ServiceNow Principal Technical Consultant (PTC) is the functional and technical expert of a customer engagement team, consulting with customers and configuring the ServiceNow platform based on configuration best practices, all with the goal of accelerating and driving customer business outcomes. They will be a technical lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes.



    Position Responsibilities:

    * Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
    * Advise customers in their efforts to take advantage of the ServiceNow platform in their efforts to improve their business processes
    * Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
    * Draft technically focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
    * Guides and provides ad-hoc oversight/training for the customer's future system administrators
    * Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
    * Provide technical expertise in how to best support ServiceNow best practices focused on configuration vs. customization
    * Develop required integration components (SSO, LDAP, etc.) with multiple systems
    * Develop required portal components
    * Promote continuous improvement practices for delivery/engagement materials
    * Provide training and mentoring to other members of the Delivery team upon request

    Requirements

    * Excellent communication skills and a strong personal commitment to quality service
    * The ability to work independently and with a team
    * Ability to work remotely and with remote resources as needed
    * Ability to work with different personalities with varied skill levels
    * Ability to understand and implement complex end-user requirements
    * Ability to effectively organize work across multiple projects
    * 5+ years of experience implementing, configuring, and customizing ServiceNow
    * Bachelor's Degree or equivalent work experience
    * Minimum of 4 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)

    Benefits

    * Work from Home Options
    * Custom Training & Development Programs
    * Competitive Paid Time Off Benefits
    * Competitive Salary & Incentive Compensation Program
    * Healthcare Plan (Medical, Dental & Vision)
    * 401(k) with Employer Match
    * Life Insurance (Basic, Voluntary & AD&D)

    ServiceNow Technical Architect

    England, London, City of London

    • £95,000 to £110,000 GBP
    • Architect Role
    • Skills: ServiceNow
    • Seniority: Senior

    Job description

    ServiceNow Technical Architect - Remote

    I am currently working with a ServiceNow Elite partner who currently looking to expand their team of highly skilled architects, project managers, process and technical consultants who deliver across the ServiceNow platform to ensure organisations optimise how they use ServiceNow and transform the way in which they work.

    They also have a strong team culture to support and develop their employees so they strive to continuously improve our practice and we take pride in regularly receiving the highest customer satisfaction scores.

    Key Responsibilities and Skills:

    * You translate business process requirements into technical design, creating a best-fit framework for a scale-able implementation
    * Strong Now Platform Implementation understanding with in-depth knowledge in various ServiceNow applications
    * Able to communicate on complex issues with stakeholders and technical staff, to meet business and customer requirements
    * Provide technical design authority and mentor more junior members of the team
    * Technical lead for medium & large-scale solutions ensuring designs meet customer requirements and achieve appropriate outcomes and deliverables.
    * Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice
    * Ensuring adherence to coding and design standards, and providing technical hand-over documentation
    * An advocate of implementation practices that deliver excellent operating efficiency, both technically and for user/process experience
    * Advising, qualification and questioning of customer requirements, especially in complex projects and in the case of unclear customer requirements
    * Effective communication skills and be a team player, capable of building collaborative working relationships in a dynamic customer facing environment.

    Senior ServiceNow Developer

    USA, Delaware, Wilmington

    • $130,000 to $160,000 USD
    • Developer Role
    • Seniority: Senior

    Job description

    This company is one of the oldest and largest finanacial institutions who is looking to grow out their ServiceNow team in Tampa, Plano, and Wilmington!



    Responsibilities



    * Design, code, test, and deliver software leveraging firm-wide frameworks and best practices for the ServiceNow platform.
    * Follow and enhance the scrum practices for continuous team processes improvement
    * Collaborate with the Business Analysis team for producing estimates and agile delivery plans
    * Mentor junior developers on their growth as professionals (technical and soft skills)
    * Have a good understanding of non-functional requirements necessary for Quality Assurance and production support



    Qualifications



    * Bachelor's degree in engineering or graduation from a reputed organization
    * At least 4- years in ServiceNow platform implementation preferred; off-platform development experience welcomed



    Skills Required



    * Ability to write high quality JavaScript and Angular code; deep knowledge of AngularJS practices and commonly used modules. This includes creating self-contained, reusable, and testable modules and components
    * Proficiency with Angular JS, JavaScript, CSS and HTML5
    * Extensive knowledge of best practices developing in the ServiceNow platform or proven ability to learn a new platform quickly. Experience should span writing custom widgets, tool navigation, configuration and scripting
    * Knowledge of the ServiceNow data model (including task hierarchy, CMDB, user, groups and roles, data relationships) or other relevant data modeling exposure.
    * Experience implementing business rules and scripts, including client scripts, fix scripts and schedule jobs
    * Experience implementing inbound and outbound API integrations (REST)
    * Experience implementing the Service Portal on ServiceNow (preferred)
    * Knowledge of ServiceNow performance assessment and best practices for improving performance (preferred) Strong communication skills, both written and verbal, with an ability to explain concepts clearly and concisely
    * Ability to translate business requirements into technical formats
    * Excellent analytical, debugging and problem-solving skills

    new

    ServiceNow CSM Techno-functional Consultant - Canada

    Canada, Quebec, Montréal

    • CA$100,000 to CA$125,000 CAD
    • Consultant Role
    • Seniority: Junior

    Job description

    What will your typical day look like?

    As a Consultant or Senior Consultant within our ServiceNow Customer technology team, you will work directly with the delivery team and external stakeholders to bring together all of the client's current business requirements and processes. You will work with the delivery team in developing a solution to meet the customer's needs while improving their current situation. You will use your knowledge to participate and support process improvement initiatives.

    About the team:

    They are helping enterprises reduce the experience gap between the consumer grade experiences they have at home and the ones they have at work. They team has over 300 dedicated, highly certified team members who are serving some of the most iconic Canadian and Global brands to imagine, deliver and run great customer experiences.



    Enough about us, let's talk about you

    You are someone with:

    * Bachelor's degree, and a consulting or business analyst experience
    * 3-5 years of experience as a business analyst, management of requirements and delivery of projects as a Project/Program Manager with ServiceNow or other SAAS solutions.
    * Established background in carrying out the functional analysis of a project from beginning to completion,
    * Experience with ServiceNow or other SAAS design and architecture
    * Proven ability with Customer operations technology including, but not limited to; Customer Operations, Customer Portal, Customer Experience
    * Experience in implementing ServiceNow projects or similar tools (CSM required)