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UK - ServiceNow Consultants to Architects - consultancy

I'm supporting a leading consultancy that is expanding its ServiceNow capability in the UK. We're seeking ServiceNow specialists across multiple levels, from experienced consultants through to senior architects, to join a high-performing and growing practice.

Role Overview

* Contribute to or lead full lifecycle ServiceNow implementations across modules such as ITSM, ITOM, HRSD, SecOps, and CSM
* Work directly with business and technical stakeholders to shape high-quality solutions
* Support the development of best-practice frameworks and platform standards
* Mentor junior colleagues (for senior-level applicants)
* Occasional travel to client sites across the UK, with full flexibility

Requirements

* Hands-on experience with the ServiceNow platform in consulting or delivery roles
* Strong understanding of platform configuration, integrations, and delivery methodologies
* Excellent communication and stakeholder engagement skills
* Relevant ServiceNow certifications (CSA, CIS, CTA, etc.) are a strong plus

What's Offered

* Highly competitive remuneration, dependent on experience and level
* Clear career progression pathways within a growing ServiceNow practice
* Flexible working arrangements
* Opportunity to deliver impactful, enterprise-scale digital transformation projects

If you're exploring your next move within the UK's ServiceNow market, I'd be happy to arrange a confidential discussion.

ServiceNow Technical Architect (m/f/d)

Location: Germany (must be based here)
Travel: Occasional client and internal travel
Employment Type: Full-time

About the Role

We are supporting an established organisation in their search for an experienced ServiceNow Technical Architect to lead the design and delivery of robust, scalable ServiceNow solutions for enterprise customers.

This role is ideal for someone who combines deep technical expertise across the ServiceNow platform with strong architecture, leadership, and customer-facing skills. You will play a key role in shaping technical direction, ensuring best practices, and supporting complex implementations.

Key Responsibilities

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Act as the technical authority for ServiceNow implementations across multiple projects
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Design end-to-end ServiceNow architectures, with a strong focus on ITSM and CSM, as well as additional modules
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Translate business and functional requirements into technical designs and solution architectures
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Define integration approaches, data models, security, and performance considerations
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Provide hands-on technical guidance to development and delivery teams
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Ensure solutions align with ServiceNow best practices, platform standards, and future scalability
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Participate in client workshops, technical discussions, and design reviews
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Support pre-sales activities where required (technical input, solution validation, estimations)
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Stay current with ServiceNow releases, capabilities, and architectural patterns

Required Experience & Skills

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Proven experience as a ServiceNow Technical Architect or senior technical lead
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Strong hands-on experience with ITSM and CSM (essential)
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Experience with additional ServiceNow modules such as ITOM, HRSD, CMDB, or custom applications
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Deep understanding of ServiceNow platform architecture, including:

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Scripting (JavaScript, Glide API)
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Integrations (REST/SOAP, MID Server)
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CMDB and data modelling
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Security and role-based access

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Experience delivering complex, enterprise-scale ServiceNow implementations
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Strong communication skills with the ability to engage both technical and non-technical stakeholders
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Comfortable working remotely with occasional travel



Please apply to find out more!

**Join a dynamic team dedicated to ServiceNow excellence!**

We are seeking skilled ServiceNow Developers, Consultants, and Architects to join a forward-thinking team in Stockholm, Gothenburg, or Malmö. This hybrid position offers the opportunity to significantly impact organizational efficiency and drive innovative solutions within the ServiceNow platform. The anticipated start date for this permanent role is September 3, 2025.

**Key Responsibilities and Required Skills:**

- Hands-on experience with ServiceNow development, configuration, and implementation.
- Strong understanding of ServiceNow ITSM modules and best practices.
- Ability to analyze business requirements and provide effective technical solutions.
- Familiarity with JavaScript, ITIL processes, and agile methodologies.
- Excellent communication skills and a collaborative mindset.

If you are passionate about leveraging ServiceNow technologies to transform business processes and enhance service delivery, we invite you to apply for this exciting opportunity. Join a team that values innovation and aims to create a positive impact across the organization. Your expertise could help shape the future success of our client's ServiceNow initiatives.

Elevate your career as a Senior Manager in ServiceNow HRSD Strategy and make a meaningful impact in HR service delivery.

This permanent, hybrid role offers an exciting opportunity to collaborate with cross-functional teams while leveraging your expertise in ServiceNow and HRSD. You will play a critical role in shaping HR service strategy and enhancing employee experiences through innovative solutions.

Key responsibilities and skills required include:

- Proven experience with ServiceNow and SNow HRSD implementations.
- Strong background in IT management and service delivery!
- Ability to manage projects and programs effectively, ensuring on-time delivery and stakeholder satisfaction.
- Excellent collaboration and communication skills to engage with diverse teams.
- Strategic thinking with a focus on continuous improvement and innovation in HR services.

We encourage candidates who are ready to drive transformative change in HR service management to apply for this role. In addition to fostering a culture of inclusivity, we offer core benefits such as medical insurance and a dental plan. This opportunity is perfect for those seeking to advance their career in a supportive environment that values diverse perspectives.

ServiceNow Developer / Platform Specialist (m/f/d)
Locations: Hamburg, Düsseldorf, Munich or Frankfurt

An international organisation is looking for a skilled ServiceNow Developer / Platform Specialist to join its Global IT Service team.

This is a great chance to join a growing IT practice and shape the use of the ServiceNow platform across the business.

Key Responsibilities

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Design, develop and enhance scalable, secure ServiceNow solutions
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Manage the full development lifecycle (build, test, release, documentation)
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Develop automations and integrations with external platforms
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Support, configure and maintain ServiceNow instances
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Coordinate external service providers on complex initiatives
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Deliver upgrades, updates and ongoing platform improvements
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Advise stakeholders on best practice platform usage

Your Profile

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Several years' experience in ServiceNow development or platform specialism
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Strong knowledge of JavaScript, Flow Designer, Service Portal and IntegrationHub
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Experience with API integrations and workflow automation (e.g. Power Automate)
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Good understanding of ITIL processes and ITSM best practices
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Confident working with cross-functional teams and external partners

Please reach out to apply and find out more!

About the Role

The ServiceNow Platform Implementation Solution Specialist is a technical and strategic position within the Business Technology practice in the UK. This role is focused on designing, configuring, and integrating ServiceNow solutions that elevate Customer Experience, Technology Experience, and Employee Experience.

You'll play a key role in shaping seamless, end-to-end workflows that enhance productivity and satisfaction for both customers and employees. Success in this role requires a strong understanding of what drives exceptional customer experiences across marketing, sales, and commerce, as well as how impactful employee experiences are built around critical moments such as onboarding, daily work, and career development.

What You'll Do

Technical Development
Design and deliver ServiceNow workflow solutions across multiple domains, including:

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Customer Experience: Customer Service Management (CSM), Field Service Management, Customer Service Portal
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Technology Experience: IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)
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Employee Experience: HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery

User Experience
Leverage ServiceNow's Experience Layer to create modern, intuitive user experiences:

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Configure and enhance the Next Experience UI for seamless, tailored interactions
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Use UI Builder and Service Portal to develop role-based dashboards and customized workflows aligned to client needs

Integration & Data Management

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Integrate ServiceNow with external systems such as CRMs, HR platforms, and eCommerce solutions using REST/SOAP APIs and IntegrationHub
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Manage data migrations and ensure consistency across ServiceNow modules and external systems
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Work with workflow data fabric and RaptorDB to maintain data integrity and performance

Skills & Experience

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ServiceNow Expertise: Proven experience delivering solutions across Customer, Technology, and Employee Experience workflows
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Customer & Employee Insight:

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Strong understanding of customer journey optimization across marketing, sales, and commerce
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In-depth knowledge of the employee lifecycle, including onboarding, productivity, and talent development

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Technical Skills: Proficiency in JavaScript, HTML, CSS, and ServiceNow tools such as Glide API, Flow Designer, and IntegrationHub
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Integration Experience: Demonstrated ability to build end-to-end workflows by integrating ServiceNow with external systems
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Collaboration & Communication: Ability to translate technical solutions into clear business value and work effectively with cross-functional teams
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Problem Solving: Analytical mindset with a passion for troubleshooting complex challenges and delivering innovative solutions

Security Clearance

Baseline Personnel Security Standard (BPSS) clearance is required for this role.

There are no nationality or residency restrictions; however, candidates who have lived outside the UK within the last three years may be subject to additional checks. Throughout the recruitment process, you will be asked questions related to BPSS eligibility, including (but not limited to) residency and nationality.

Elevate your career as a ServiceNow Technical Architect in a permanent role focused on ITSM and ITOM, where your expertise will catalyze impactful IT solutions.

In this onsite position in Boston, you will leverage ServiceNow products to drive efficiency and innovation. We seek motivated professionals who are eager to contribute to a collaborative environment while honing their skills.

Key Responsibilities and Skills Required:
- Strong knowledge of ServiceNow ITSM and ITOM best practices
- Experience in configuring and customizing ServiceNow modules
- Ability to troubleshoot and resolve issues efficiently
- Skilled in stakeholder communication and requirements gathering
- Proven track record of implementing solutions to optimize service delivery

This opportunity is ideal for candidates who thrive in fast-paced settings and are passionate about shaping IT service management. If you are ready to make a meaningful impact and help organizations navigate their IT landscape, we invite you to apply for this role. Embrace the chance to grow in your career while being a part of innovative and inclusive work culture.

Shape the future of employee experience with ServiceNow!

We're looking for a ServiceNow HRSD Developer who's passionate about building intuitive, secure, and scalable HR solutions that truly improve the employee experience. In this role, you'll use the power of the ServiceNow platform to simplify HR processes, modernise employee services, and support key moments across the employee lifecycle-from onboarding to career transitions.

You'll work closely with HR leaders, architects, and delivery teams to turn real business challenges into elegant technical solutions, all while following ServiceNow best practices and contributing to a growing, forward-thinking platform.

What You'll Be Doing

Build impactful HRSD solutions

* Design, configure, and enhance ServiceNow HR Service Delivery capabilities including:

* HR Case & Knowledge Management
* Employee Service Center (ESC)
* Lifecycle Events
* Employee Onboarding & Transitions

* Create smart, automated workflows that improve efficiency and employee satisfaction.

Deliver high-quality technical solutions

* Develop using JavaScript, Glide API, and Flow Designer.
* Configure catalog items, record producers, HR services, business rules, UI policies, and client scripts.
* Implement robust security controls (HR roles, ACLs, COEs) to protect sensitive employee data.
* Support platform upgrades and continuous improvement initiatives.

Create great employee experiences

* Build modern, user-friendly experiences using Employee Service Center and UI Builder.
* Design role-based dashboards and pages that are intuitive, accessible, and mobile-ready.

Integrate & optimise

* Integrate ServiceNow with HR and enterprise systems (HRIS, payroll, IAM, document management) using REST/SOAP APIs and IntegrationHub.
* Support data migration, synchronisation, and data integrity across platforms.

Collaborate & support delivery

* Partner with HR stakeholders to understand requirements and translate them into effective solutions.
* Support testing (UAT), troubleshoot issues, and contribute to documentation and governance.
* Work in an Agile environment with a focus on quality, performance, and user experience.

Essential experience

* Strong hands-on experience developing ServiceNow HR Service Delivery solutions.
* Practical experience with HR Case Management, ESC, Lifecycle Events, and Knowledge Management.
* Solid understanding of ServiceNow's data model, security model, and scoped applications.

Technical skills

* Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting.
* Experience with Flow Designer, IntegrationHub, and API-based integrations.

Soft skills that matter

* Ability to translate HR needs into clear, scalable technical solutions.
* Strong communication and collaboration skills.
* Analytical mindset with a passion for problem-solving and continuous improvement.

Nice to Have

* ServiceNow certifications (CSA, CAD, HRSD Implementation Specialist).

Elevate your career as a ServiceNow CTA specializing in ITSM/ITOM. This permanent onsite role in Boston offers a unique opportunity to refine your expertise with leading-edge technologies.

As a critical member of the team, you will engage with ServiceNow products to enhance operational efficiencies and drive innovative solutions. This position is ideal for professionals seeking to make a significant impact in a collaborative environment that values diversity and encourages growth.

Key Responsibilities and Skills Required:
- Extensive experience with ServiceNow, specifically in ITSM and ITOM domains.
- Strong analytical and problem-solving skills to optimize business processes.
- Proven ability to create and maintain system documentation and workflows.
- Effective communication skills to present technical information to non-technical stakeholders.
- Experience with ITIL processes and best practices.

If you are passionate about leveraging your ServiceNow expertise to advance organizational objectives and contribute meaningfully to a supportive work culture, we encourage you to apply for this exciting opportunity. Join a forward-thinking organization that prioritizes inclusivity and professional development.

ServiceNow Solution & Pre-Sales Lead (m/f/d)

Location: Remote (must be based in Germany)
Travel: Occasional client and internal travel
Employment Type: Full-time

About the Role

We are supporting a growing organisation in their search for a ServiceNow Solution & Pre-Sales Lead to play a key role in driving sales success and shaping ServiceNow solutions for enterprise clients, and driving growth of the ServiceNow practice.

This is a senior, customer-facing role combining functional ServiceNow expertise with pre-sales leadership, working closely with sales, delivery, and technical teams to design compelling solutions and win new business.

Key Responsibilities

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Lead ServiceNow pre-sales and solution design activities across new and existing clients
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Act as a trusted advisor to customers, understanding business requirements and translating them into ServiceNow solutions
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Own and drive RFP/RFI responses, proposals, and solution presentations
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Lead and participate in client meetings, workshops, and demos.
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Collaborate closely with sales teams to support pipeline development and deal closure
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Define solution architectures, scopes, and high-level estimates aligned to customer needs
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Stay current with the ServiceNow platform, roadmap, and best practices
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Support internal teams with knowledge sharing and solution standardisation

Required Experience & Skills

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Strong functional understanding of the ServiceNow platform (e.g. ITSM, ITOM, HRSD, CSM, or similar modules)
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Proven experience in a ServiceNow pre-sales, solution consulting, or solution architecture role
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Track record of supporting or leading sales cycles, including RFPs and customer presentations
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Excellent stakeholder management and communication skills
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Ability to translate complex requirements into clear, value-driven solutions
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Comfortable working remotely while engaging with clients across Germany.



Please click below to apply and find out more!