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    Senior ServiceNow Developer -SPM

    USA, Virginia, Richmond

    • $145,000 to $165,000 USD
    • Developer Role
    • Seniority: Senior

    Job description

    This role will be responsible for working with business users to analyze detailed business and technical reporting requirements to recommend technical solutions using a combination of ServiceNow Performance Analytics and other related reporting tools (SQL Server, Tableau) to drive the development of ServiceNow Strategic Portfolio Management (SPM) reporting. The ideal candidate has ServiceNow Performance Analytics experience, working knowledge of core ServiceNow SPM data (e.g. Project and Portfolio Management, Demand Management, Resource Management, Timecard Management, and Financial Management), strong business and financial aptitude, analytical skills, thinks "outside the box", is naturally curious, highly collaborative, and has a passion for tackling complex data-centric problems.


    Responsible for leading the design and development of ServiceNow SPM reporting using a combination of ServiceNow, ServiceNow Performance Analytics, and relational database reporting tools

    Provide a link between the technical and business reporting functionality for ServiceNow SPM

    Design and align overall ServiceNow SPM reporting strategy to support core business operations (e.g. Project and Portfolio Management and Financial Reporting, Enterprise PMO Reporting)

    Oversee developers' work and own overall quality and delivery of development

    Maintain expert knowledge of the ServiceNow SPM Performance Analytics and familiarity of related ServiceNow SPM Products; PPM, Demand Management, Resource Management, Timecard Management, and Financial Management

    Tackle complex problems requiring a creative mindset to find innovative and elegant solutions

    Proficiency with ServiceNow with SPM Products (Project Portfolio Management, Demand Management, Financial Management, Resource Management, Time Management, Agile Development, SAFe, and Test Management)

    ServiceNow Project Manager - HYBRID 1 day

    USA, Maryland, Rockville

    • $140,000 to $155,000 USD
    • Project Manager Role
    • Seniority: Mid-level

    Job description

    We are looking for a Program/Project Manager local to the Washington DC area that will be responsible for the planning, organizing, and overseeing the completion of ServiceNow implementation projects to help ensure they are completed on time, on budget, and within scope. This is a hybrid position with 1 day in the office required. Program and project management work will include, but is not limited to the following:

    * Coordination with mission and business stakeholders in gathering and analyzing data to develop business, functional, and technical requirements and with a cross‐functional team information technology stakeholders and other contractors.
    * Support project planning efforts, including any or all of the following:

    * Program / Project request intake;
    * Program / Project requirements development;
    * Program / Project scope definition;
    * Pre-planning cost estimation; and
    * Out-year strategic planning and project strategic alignment support.

    * Ensuring the delivery and maintenance of all requisite project documentation in accordance with the SDLC and client policies.
    * Ensuring project teams adhere to the project charter and plan, WBS, and schedule to actively manage projects, expectations, and outcomes.
    * Developing and maintaining program/project charters, project management plans, risk matrices, action item trackers, meeting minutes, lessons learned and post implementation review presentations / reports for all assigned projects.
    * Building program/project schedules and maintaining all project schedules, including weekly project schedule updates and status reporting in accordance with client policies.
    * Performing other program/project management activities, including but not limited to:
    * Risk and Issue Management
    * Stakeholder Management
    * Scope Management
    * Resource Management
    * Schedule Management
    * Action Item Management
    * Program/Project performance management (via program/project metrics)
    * Cost and Budget Management
    * Transition to Operations and Maintenance Support
    * Project Requirements Management and Support

    Required Skills

    * PMP certification preferred
    * Government contracting experience
    * ServiceNow experience preferred
    * Work may be performed remotely, but must be open to being on client/Bravium office as needed
    * Minimum seven (7) years of project experience or Agile experience in the government environment
    * Five (5) years of project management experience or Agile experience in the government environment
    * Experience with MS Project
    * Excellent project management skills across a wide range of information technology projects
    * Strong communication, coordination, questioning, and analytical skills
    * Ability to build strong relationships at all levels of the business
    * Ability to demonstrate a how to develop and build a clear understanding of the 'big picture' requirements and how they tie in with other projects and programs of work
    * Good technical understanding of the customer facing information technology services
    * Good technical understanding of information technology systems
    * Calm and objective approach when under pressure

    *One day a week in office is required - office is in Rockville, MD*

    Lead ServiceNow Developer

    USA, Michigan, Detroit

    • $150,000 to $165,000 USD
    • Developer Role
    • Seniority: Senior

    Job description

    The Sr. ServiceNow Developer reports to the Manager - Technical Architect - ServiceNow.

    It is expected that this role may require infrequent travel both nationally and internationally (max 10%).

    If you join our team, you'll enjoy:

    * Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

    * Continuous professional growth and leadership opportunities.

    * Health, wellness, and financial benefits to offer peace of mind to you and your family.

    * World-class facilities and the technology you need to thrive - in our offices or yours. Responsibilities Include, but not limited to:

    * Implement ServiceNow platform capabilities specifically the ITAM, ITSM, ITOM and SecOps modules including leading customer workshops and technical sessions, form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations.

    * Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer.

    * Mentor and provide guidance to other developers within the team

    * Identify potential "problem" areas within customer ServiceNow environments and provide consultative resolutions.

    * Keeps up to date with industry trends and new ServiceNow offerings to maximize value received from the platform.

    * Complete all work within agreed timescales and KPI's.

    * See themselves as part of the greater whole in meeting and exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM.

    * Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations.

    * Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle - from licensing to purchasing to deployment to decommissioning.


    * Candidates will hold a Bachelor's Degree or equivalent experience

    * Minimum of having led and delivered 4 ITAM, ITOM, or ITSM implementations

    * Minimum 5 years holding a position configuring and customizing ServiceNow environments

    * Minimum of 5 years of experience with common web technologies and networking (e.g. XML, JSON, AJAX, CSS, etc.) * Experience implementing, configuring, and customizing ServiceNow including experience with common web technologies and networking (e.g. XML, JSON, AJAX, CSS, etc.).


    ServiceNow Configuration Manager - Hybrid-Full time

    USA, Georgia, Atlanta

    • $130,000 to $150,000 USD
    • Project Manager Role
    • Seniority: Mid-level

    Job description

    The ITSM Configuration Manager has overall responsibility for the Configuration Management (CM) process and Configuration Management Database (CMDB) within the global ITSM platform (ServiceNow). This role has the ability and authority to ensure daily end-to-end delivery of Configuration Management services in accordance with the configuration management plan. Design, development, documentation, testing, and modification of existing and new ITOM & CMDB capabilities, discovery patterns and sensors, championing standard techniques, procedures, and criteria. They will participate in architecture design, performance monitoring, product evaluation, and buy versus build decisions. They will supervise and communicate the development activities, dependencies, and risks and mitigation strategies to the portfolio business unit IT process owners and leadership.

    Flexible Work Arrangement: This position is eligible for a hybrid work opportunity with two days in our Atlanta office and three days working from home each week.

    Principal Duties & Responsibilities

    * Maintain the governance, polices, and direction of the Enterprise ITSM platform CMDB
    * Establish and manage business-optimized data governance model
    * Daily interaction with ServiceNow ITSM and ITOM configuration management database services in an enterprise product environment
    * Provide direction and guidance to offshore/nearshore developers and platform administrators
    * Lead design, development, documentation, testing, and modification of existing and new ITSM & CMDB capabilities, discovery patterns and sensors, championing standard techniques, procedures, and criteria
    * Assists in leading the CMDB discovery, CI relationship vision and roadmap
    * Participate in architecture design, performance monitoring, and product evaluation decisions
    * Responsible for maintaining Discovery application tool within ServiceNow
    * Identify improvements with internal consumers of data whose processes interact with the CMDB
    * Frequently Interface with business unit ITSM process owners to ensure CMDB data effectively supports Incident, Problem, Change, Asset, and Service Catalog processes
    * Perform periodic audits and support requests from Corporate Internal Audit and External auditors
    * Ensure high level of CMDB data quality in support of Enterprise ITSM process automation initiatives
    * Drive process and platform maturity through future phases of ITSM / ITOM roadmap, such as service mapping

    Education, Specialized Knowledge & Required Skills

    * Bachelor's degree in Information Systems, Computer Science or similar field of study required. Equivalent combinations of education and work experience considered
    * ITIL Foundation Certificate required
    * ServiceNow certifications preferred
    * 8+ years' experience in IT End User Services, Service Desk, or related field in a large global organization
    * 2+ years overall experience as a ServiceNow ITOM administrator, resolving ITSM tickets, Incident resolution, request fulfillment and change management
    * Working knowledge and experience with major ITSM tools Service Desk processes and Service Level Agreements
    * Working knowledge of IT infrastructure, operational and business application concepts
    * Knowledge of ServiceNow Service Mapping
    * Knowledge of ServiceNow fundamentals, including ServiceNow Discovery
    * Knowledge of Agile Methodology and software development
    * Exceptional interpersonal, communication, and problem-solving skills
    * Comfortable and effective interacting with varying levels across the organization, including Executives
    * Keen attention to detail, while also sees the big picture

    ServiceNow Technical Consultant - Germany - €90k

    Germany, Berlin

    • £60,000 to £90,000 GBP
    • Consultant Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    Job Description

    Are you looking for a new challenge where you can gain career growth with an incredible team around you? Looking for a company where you will be recognised for your hard work and appreciated? I am working with a ServiceNow partner who has been recognised as one of the 'top employees' on Kununu and are looking to continue to build their already established ServiceNow team!

    Role & Responsibilities

    * Support customers in digitization projects through design, optimization and implementation in ServiceNow
    * Configuration and customization of ServiceNow modules
    * Conducting training courses and workshops for customers and colleagues
    * Providing expertise on all technical questions related to the development of ServiceNow

    Skills & Qualifications

    * Experience in the consulting area of ServiceNow and the implementation of ITSM
    * Hold at least one relevant ServiceNow certification
    * Curious about new topics and approaches and enjoy working in a hybrid team
    * Fluent German (B2 minimum)


    * Generous budget for training & development
    * Be a part of a company that promotes a healthy work/life balance with flexible working hours (low staff turnover rate)
    * Free choice of work location - flexible home office models are possible!
    * Annual company celebrations, Welcome Day, team events
    * Motivated and lively teams
    * Flat hierachy

    If you're interested with in a ServiceNow Technical Consultant role and want to discuss this exciting opportunity further, please call Ben Austin-Blows on +49 (0) 22165089531. Alternatively, click apply or find me on LinkedIn.