Job Title: Trainer - Service Management Training (SMT) - US
Direct Hire
Remote, Hybrid, On Site: Home-based / Hybrid (US-based) - 3 days on site
Location Requirements & Travel:US-based; virtual delivery with occasional in-person training travel as needed.
Rate/Salary: TBD
Competitive salary + performance-based bonuses
- Group pension w/ employer contribution
- Comprehensive health insurance
- Death-in-service cover
- Professional development & training
- Work on cutting-edge AI & ServiceNow initiatives
Education/Seniority Required:
3+ years in training or instructional design (preferably ITSM or ServiceNow).
Certifications (Preferred or Required):
* ServiceNow CSA - desirable
* ITIL Foundation+ - desirable
* Instructional Design/Education degree - desirable
* Experience with CSDM, ITSM, ITOM - highly advantageous
Platform/Project
* Team Size & Titles: Works with ServiceNow SMEs, architects, delivery teams, client stakeholders
* Licensing Purchased vs. Implemented: Not specified
* Customization vs. OOTB: Not specified (training focused on best practices & frameworks)
* What ServiceNow Version: Not specified
* Third Party Tools Integrated: PowerPoint, e-learning tools (not fully specified)
* Project Scope:
- Design, develop, update ServiceNow/Service Management training
- Deliver virtual & in-person training
- Stakeholder analysis & engagement
- Support OCM strategies, communications, readiness assessments
- Ensure content accuracy with SMEs and feedback-driven improvements
Top 3 Company Selling Points / Culture Details
1 Work with a global ServiceNow Elite Partner on high-impact AI & ServiceNow programs
2 Strong emphasis on professional development and certifications
3 Collaborative, supportive team environment working with SMEs and architects
Candidate Prescreening Questions:
1 Do you have 3+ years in Service Management or ServiceNow-related training?
2 Have you delivered training on CSDM, ITSM, or ITOM?
3 Can you create training content (slides, exercises, assessments) from scratch?
4 Do you have experience with stakeholder analysis or stakeholder management?
5 Are you able to work US hours and travel when needed for in-person sessions?
6 Do you hold any ServiceNow or ITIL certifications?
Other Notes:
* Strong communication, facilitation, and content creation required
* Must simplify complex concepts for diverse audiences
* OCM experience (communications, readiness, impact assessments) is a major plus
* Hybrid delivery (virtual + in-person) preferred.
