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For Permanent and Contract in Maryland

    Senior ServiceNow Business Analyst

    USA, Maryland, Rockville

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    • Business / Systems Analyst Role
    • Seniority: Senior

    Job description

    What you must have:

    * Bachelor's Degree from an accredited institution
    * 5+ years experience as a Business Analyst in a fast-paced client facing solution delivery environment
    * 5+ years recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.)
    * Demonstrated experience driving direct client requirements
    * 2+ years of experience with the ServiceNow Platform
    * 5+ years of experience facilitating requirements gathering, Joint Application Design (JAD) sessions, capturing client requirements and feedback
    * Good understanding of basic system technologies as they relate to the project deliverables
    * Experience with business process mapping and the use of project management software
    * Excellent oral and written communication skills
    * Strong analytical, problem solving, and time management skills
    * Must be able to obtain Public Trust clearance

    Desired Skills:

    * Excellent attention to detail
    * Experience with Technology Platforms such as ServiceNow, Appian, Salesforce, Jira, Confluence
    * Ability to work independently and within one or more teams with excellent time management, organizational, and reporting skills
    * Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project at hand
    * Experience thriving in ambiguous solution delivery environments
    * Ability to work well under constantly changing deadlines and priorities