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MUST already be a Certified Technical Architect or Certified Master Architect



* A strong interest in agile software development practices and experience delivering deployable software in short sprints.
* Experience in the agile management framework
* Good ability to anticipate issues and formulate remedial actions
* Excellent technical, diagnostic, and troubleshooting skills
* Excellent communication, motivational, and interpersonal skills
* Collaborate with Developers, Program Managers, Testers, and Production Support Engineers to implement innovative technical solutions via iterative approach reducing time to delivery
* Proven experience working directly to oversee the architecture and development of the entire ServiceNow platform
* Acting as a leader across all aspects of ServiceNow project and solution delivery
* Overseeing application and workflow configuration
* Developing client-specific reporting processes and integration components
* Working closely with ServiceNow technical teams to set up the SaaS platform
* Providing trusted advice on how digital transformation and technology enablement can lead to improved performance
* Identifying sales opportunities to generate new business

What you must have:

* Bachelor's Degree from an accredited institution
* 5+ years experience as a Business Analyst in a fast-paced client facing solution delivery environment
* 5+ years recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.)
* Demonstrated experience driving direct client requirements
* 2+ years of experience with the ServiceNow Platform
* 5+ years of experience facilitating requirements gathering, Joint Application Design (JAD) sessions, capturing client requirements and feedback
* Good understanding of basic system technologies as they relate to the project deliverables
* Experience with business process mapping and the use of project management software
* Excellent oral and written communication skills
* Strong analytical, problem solving, and time management skills
* Must be able to obtain Public Trust clearance



Desired Skills:

* Excellent attention to detail
* Experience with Technology Platforms such as ServiceNow, Appian, Salesforce, Jira, Confluence
* Ability to work independently and within one or more teams with excellent time management, organizational, and reporting skills
* Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project at hand
* Experience thriving in ambiguous solution delivery environments
* Ability to work well under constantly changing deadlines and priorities