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For Permanent and Contract in London

    ServiceNow Technical Platform Lead

    England, London, City of London

      Salary: register to unlock
    • Developer Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Technical Platform Lead - London - up to £100,000

    I'm currently working with a global shipping company who are looking to expand their ServiceNow team. They're looking for somebody to come in to lead the ServiceNow Platform.

    What You'll be Doing:

    * Ensure the continual service improvement backlog is constantly groomed to show the priority of tasks against the value they bring
    * Ensure that there is a reliable mechanism and process to allow for the configuration/customisation of the ServiceNow system, including creating workflows, UI, client scripts, business rules and asset discovery
    * Utilise scripting tools and ServiceNow functionality to create automate tasks within ServiceNow
    * Ensure active integration's with existing tooling, such as SNOW, Finesse and SAP Success Factors are monitored and improved upon to develop the most concise picture of our assets, support picture and colleagues
    * Responsibility for the management, integration to and content of the CMDB utilising ServiceNow discovery and ACC-V
    * Knowledge management, utilisation, and measurement
    * Provision of Technical and Service report writing and dashboard creation for team leads to drive down Incidents and see visible trends
    * Perform integration's and process automation using ServiceNow capabilities, ensuring that ServiceNow remains the focus point and linking tool to other departments backlogs, and tooling to allow for smooth integration and collaboration

    Key Skills and Experience:

    * 4+ years development experience within ServiceNow, administrating, designing, developing, and delivering on the platform
    * Ability to multitask effectively during busy times and remain calm during stressful situations
    * Demonstrable expert knowledge and skills to create capabilities to drive self-service and automation. (Service Portal, Orchestration, Integration Hub)
    * ServiceNow implementation and development experience in ITSM modules (Incident, Problem, Change, Service Catalogue/ Request Fulfilment, CMDB & Asset/Procurement)
    * Strong Asset Management experience to drive governance, audit, and expenditure forecasts
    * Designing and developing custom applications

    Preferred Knowledge:

    * ServiceNow Administrator Certified
    * Certified Implementation Specialist
    * Delivered 3+ Projects on the ServiceNow platform
    * Experience as a technical resource working on the development of ServiceNow solutions (essential)
    * Good working knowledge of ITIL/ ITSM Frameworks
    * Experience with any of the following ITSM, CSM, ITOM, SPM, and Integration Hub Experience
    * Experience in implementing ServiceNow Self-Service Portals
    * Strong knowledge of utilising Flow Designer and Integration Hub to execute spokes and Powershell scripts over the MID Server to drive automation
    * Ability to understand business requirements and convert them into solution designs
    * Understanding and experience of implementing ServiceNow best practices

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    ServiceNow Architect

    England, London, City of London

      Salary: register to unlock
    • Architect Role
    • Skills: ServiceNow
    • Seniority: Senior

    Job description

    ServiceNow Architect - London - up to £120,000

    The ServiceNow Architect will sit within the multi cloud team and will engage with all projects which require multi cloud platform integration's while being responsible for the ongoing support for ServiceNow in a multiple client environment.

    Experience:

    *

    Experience working with ServiceNow modules like, ITSM, ITOM, ITAM and Integration Hub in a multi cloud and multi-client environment.
    *

    Experience creating complex workflows for automation of cloud deployments
    *

    Experience designing and implementing ServiceNow Dashboards and Reports
    *

    Experience delivering in an ITIL environment
    *

    Experience of DevOps & cloud practices across major public cloud providers
    *

    Service Design and Operations
    *

    Multi cloud platform understanding
    *

    Good understanding of service-oriented architecture, software application architecture and the ability to consult with customers about these topics

    Responsibilities:

    * Establish and build relationships with key internal stakeholders to ensure a seamless end to end delivery for our clients and work closely with our Application Managed Services team successful client go lives.
    *

    Develop and implement ServiceNow modules and integration's from initiation to completion, tailored to the customer requirements.
    *

    Develop workflows and scripts to automate and improve business processes.
    *

    Understand detailed requirements for design, implementation, test automation and delivery of complex customer solutions.
    *

    Solve complex problems in a highly dynamic and agile environment.
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    Provide service management reports to support SLA compliance
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    Driving process optimisation, efficiency's and productivity automation
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    Engage with the technical teams to produce detailed designs of requirements.
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    Establish working relationships across all Operate Digital team members such to achieve the best result for the customer.

    ServiceNow Senior Developer

    England, London, City of London

      Salary: register to unlock
    • Developer Role
    • Skills: ServiceNow
    • Seniority: Senior

    Job description

    ServiceNow Senior Developer Position - Fully Remote (UK Based) - up to £120,000

    I'm currently working with a ServiceNow Elite partner who are predominately based in the US but are looking for two new hires in the UK. This is a great opportunity to join a ServiceNow Partner before their planned expansion into the European market so if you're looking to join a company where you can make a real difference to the direction of a new partner this could be a great role for you.

    Responsibilities:

    * Implement ServiceNow platform capabilities across a range of modules including form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integration's.
    * Ensure the configuration of ServiceNow meets the customers expectations and technical requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer.
    * Advise and consult customers on any potential problems that customers may face and ensure they are keeping to best practice
    * Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform.
    * Managing project timelines and customer expectations.
    * Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditation's.
    * Consulting with clients and being comfortable 'pushing back' with difficult customers who may not understand the repercussions of changes to the platform

    ServiceNow Developer

    England, London, City of London

      Salary: register to unlock
    • Developer Role
    • Skills: ServiceNow
    • Seniority: Mid-level

    Job description

    ServiceNow Developer Contract - London Based - up to £700 per day

    I'm currently looking for a ServiceNow Developer to work with a large ServiceNow Partner on a greenfield implementation.

    Experience:

    * Experience working with ServiceNow modules like, ITSM, ITOM, ITAM and Integration Hub in a multi-client environment.
    * Experience creating complex workflows for automation of cloud deployments
    * Experience designing and implementing ServiceNow Dashboards and Reports
    * Experience delivering in an ITIL environment
    * Multi cloud platform understanding

    Responsibilities:

    * You will engage with all projects which require multi cloud platform integration's and be responsible for the ongoing support for ServiceNow in a multiple client environment.
    * Build relationships with key internal stakeholders to ensure a seamless end to end delivery for our clients and work closely with our Application Managed Services team successful client go lives.
    * Develop and implement ServiceNow modules and integration's from initiation to completion, while taking consideration customer requirements.
    * Develop workflows and scripts to automate and improve business processes.
    * Understand detailed requirements for design, implementation, test automation and delivery of customer solutions.
    * Solve complex problems in a highly dynamic and agile environment.
    * Engage with the technical teams to produce detailed designs of requirements.