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I am working with a large scale Global consulting firm who are looking to expand into the UK ServiceNow market. They require a contractor to come in to service one customer, and help grow the practice while they search for permanent hires.

The successful candidate should have the following:-

-Both hands on technical ServiceNow experience and strong ITIL process experience

-Experience of evaluating implemented business processes

-Strong stakeholder management

The successful candidate will be expected to manage teams for various clients and lead the ServiceNow practice being the sole point of contact with the customer's stakeholders.

This is a mainly remote role, with approx 2 days per month required on site in London, near Tower Bridge.

Applicants with tier 2 dependent visas, can be considered.

If you are interested please send your CV to j.craven@nelsonfrank.com

ServiceNow Senior Technical Consultant

Role Overview:

You will be an experienced ServiceNow Technical Consultant with extensive knowledge across a number of modules on the ServiceNow platform. You will work with the ServiceNow team and keen to get involved with the full implementation lifecycle being specifically responsible for leading teams configuring and developing solutions.

Key Responsibilities:

You will work with colleagues to:

* Design, develop and implement workflows and processes with the ServiceNow platform
* Provide assessments and workshops to help the customer maximise their business results from the ServiceNow platform.
* Maintain system documentation which captures the solution design used for implementation.
* Strive to optimize the use of the ServiceNow platform recognising how it can be applied "out of the box" to satisfy a client requirement.
* Use your experience to provide input into the implementation and support costs for new solutions.

Essential Skills and Experience:

* Demonstrable experience in at least one of the following ServiceNow applications: Customer Service Management (CSM), Field Service Management (FSM) or IT Service Management (ITSM)
* Experience implementing solutions which require integration with other systems.
* Experience of managing or leading small teams.
* Experience in providing pre-sales support including solution shaping, estimating, resource planning, transition planning and proposal writing within a ServiceNow environment.
* Experience of business analysis (including requirements gathering and writing user stories) Strong communication skills and stakeholder management
* Experience of some of the following Scripting/APIs/Service Portal/Flow Designer, UI Builder
* Familiar with ITIL, SDLC, Prince 2, Agile, Scrum methodologies.

Desirable skills:

* Certified in ITIL V3/V4, Agile, Scrum methodologies
* Experience of creating solution which integrate with other systems
* Experience in other ServiceNow products
* Working within Public Sector or associated government organisations
* Project management and project leadership experience
* Experience of mentoring junior team members

I am working with a large scale Global consulting firm who are looking to expand into the UK ServiceNow market. They require a consultant to come in to service one customer, and help grow the practice.

They can offer a maximum of £85,000 per year.

The successful candidate should have the following:-

-Both hands on technical ServiceNow experience and strong ITIL process experience

-Experience of evaluating implemented business processes

-Strong stakeholder management

-A minimum of 5 years' ServiceNow experience

The successful candidate will be expected to manage teams for various clients and lead the ServiceNow practice being the sole point of contact with the customer's stakeholders.

This is a mainly remote role, with approx 2 days per month required on site in London, near Tower Bridge.

Applicants with tier 2 dependent visas, can be considered.

If you are interested please send your CV to j.craven@nelsonfrank.com

ServiceNow Lead Technical Consultant - £500/£600 per day - Remote (small amount of travel to London)

My client are a prominent IT solutions provider, delivering Applications, Business Process Outsourcing (BPO), and Infrastructure services globally. They are currently looking to bring in a ServiceNow Senior Technical Consultant to build their UK offering so are looking for somebody who is both hands on with ServiceNow development as well as helping managing customers from a process perspective.



Experience:

* Assess and enhance the efficiency of deployed business processes, gathering input from stakeholders and end-users.
* Propose and execute improvements to s workflows and foster continuous advancements.
* Identify automation opportunities within business processes using ServiceNow capabilities like workflows, approvals, and notifications. Streamline and enhance processes to boost productivity and effectiveness.
* Cultivate and sustain strong rapport with clients, business users, and project teams.
* Effectively communicate, manage expectations, and provide regular project progress and status updates.
* Oversee other Service Management teams and how they will work with the solutions you're designing

ServiceNow Technical Consultant - (Contract)

Rate: £600+ per day
Length: 6 months
Location: (Once a week travel to City of London/Hybrid WFH)
IR35: Outside
(Must be UK based)

Ideally looking for someone with extensive Integration experience and is able to deliver ServiceNow solutions, from design and development through to testing and implementation etc.

If you want to find out more information please reach out on 02038266694 or on d.landi-scarpato@nelsonfrank.com

ServiceNow Lead - London (once a month) - £63,000 per annum

I'm currently working with a customer who are looking for somebody to join and manage their internal ServiceNow instance (must be technical) as well as working with their ServiceNow Partner to help them understand what they're looking to deliver.



About the Role:

* You will work with both ITSM and HR teams, to enhance the business and technical roadmaps, plans, patterns, process, procedures, guidelines, and implementation patterns
* Coordinate and provide system support and expertise for our service management platform and related systems
* Own the development of community of champions and super users among process owners within the business, including conducting training and producing training material on technical and operational procedures
* Lead internal/external user group sessions to identify emerging requirements for the system roadmap.
* You will ensure that our platforms are being utilised by the business as well as working with 3rd Party vendors to explore functionalities that can be utilised to improve our services
* Working closely with project managers and business stakeholders you will be required to implement ITIL best practices.
* Our successful candidate will have advanced knowledge in creating request forms, developing integration with external systems, implementing security, and enhancing the user interface to provide a custom look and feel.You will have strong working knowledge of ITSM components such as Change/Incident/Problem management, Asset Management, CMDB, Release Management etc



About You:

* 3+ years experience working with ServiceNow, while being able to configure the platform
* You will be confident working on ServiceNow administration and development
* You should have expertise in ITSM and HR ServiceNow applications
* You should be a clear and confident communicator as you will be required to conduct training and lead user group sessions
* You will also be experienced in writing customer support guides.
* You will have excellent stakeholder management skills; you will be required to effectively manage relationships across the business.
* Whilst not mandatory, it could be beneficial to have ITIL v3/v4 Foundation Certification
* Whilst not mandatory, it could be beneficial to have ServiceNow System Administration Certification or ServiceNow Application Development Certification

ServiceNow Technical Consultant - up to £600 per day (inside IR35) - Fully Remote (Must be based in the UK)

I'm currently looking for a ServiceNow professional looking for their next contract role. I am seeking an experienced ServiceNow Technical Consultant to join my client's ServiceNow Advisory Practice.

Position Summary:

As the ServiceNow Technical Consultant, you will play a pivotal role in delivering high-quality solutions to their clients. Your expertise in ServiceNow ITSM workflows, especially in an MSP (Managed Service Provider) environment, will be put to the test as you tackle core ITIL processes, Service Portal, and Service Catalogue tasks.

Key Responsibilities:

* Utilise your significant experience to define, document, and implement technical requirements.
* Your experience with Domain Separation will mean that you will be leading the design, implementation, and security throughout this project.
* Managing integration's, including AD/LDAP, SSO, Monitoring Tools, Telephony systems, and 3rd Party ITSM tools.
* Leverage your knowledge of ServiceNow ITOM and other related modules to deliver comprehensive solutions.
* Play a key role in supporting and mentoring junior team members, contributing to their growth and development.

Experience:

* Proven experience in ServiceNow ITSM workflow, preferably within an MSP environment.
* Proficiency in core ITIL processes, Service Portal, and Service Catalogue.
* Strong background in Domain Separation, including design, implementation, and security.
* Demonstrated ability to define and implement technical requirements.
* Experience with various integration's, including AD/LDAP, SSO, Monitoring Tools, Telephony systems, and 3rd Party ITSM tools.
* Knowledge of ServiceNow ITOM and other relevant modules.

Senior ServiceNow Developer - (Contract)

Rate: £600+ per day
Length: 6 months
Location: Full-Remote/Travel into London
IR35: Outside
(Must be UK based)

Ideally looking for someone with extensive Integration experience and is able to deliver ServiceNow solutions, from design and development through to testing and implementation etc.

If you want to find out more information please reach out on 02038266694 or on d.landi-scarpato@nelsonfrank.com

ServiceNow Developer - Contract

Length: 3-6 month
Rate: £600-700 Per Day
IR35: Inside
Location: Full-Remote

Skills & Experience:
ServiceNow ITSM
ServiceNow ITOM
Service Portal, Service Catalogue

Contact 02038266694 or on d.landi-scarpato@nelsonfrank.com for more information.

ServiceNow Developer - Contract

Length: 3-6 month
Rate: £600-700 Per Day
IR35: Inside
Location: Full-Remote

Skills & Experience:
ServiceNow ITSM
ServiceNow ITOM
Service Portal, Service Catalogue

Contact 02038266694 or on d.landi-scarpato@nelsonfrank.com for more information.