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ServiceNow Senior Sales Engineer

Responsibilities:

* Work with sales professionals as the technical subject matter expert, supporting sales efforts by providing technical expertise on company technology, integration solutions, and best practices as well as the below…
* Participate in the creation and delivery of training materials to customers and partners
* Create and deliver technical content in support of Marketing events
* Create technical whitepapers, demonstration videos, knowledge base articles, community posts, and sales enablement assets.
* Prepare and provide demonstrations of solutions on ServiceNow and other technology platforms

* Lead POV efforts to prove out the viability of solutions and guide customers in the testing of various POV success criteria
* Build and maintain relationships with customers and technical stakeholders throughout the sales process
* Lead customer workshops and meetings to scope and design solutions based on customer needs, to include:
* Business problems and pain points
* Technical use case requirements for data and process integration's
* Detailed security reviews
* System and architectural diagrams
* Present new product requests from customers to the Product Management Team
* Engage in continual self-learning on the evolving data and process integration solutions within the Enterprise ITSM space

Requirements:

* In depth ServiceNow understanding
* 3+ years of experience in a similar role selling to large Commercial or Enterprise organisations
* Working knowledge of various SaaS platforms in the ITSM. Any experience working with CRM, and DevOps would be beneficial
* Working knowledge of data and data structures
* Ability to manage your own self-paced learning of new data integration and ITSM technologies

IT Project Manager - Fully Remote - Up to £60,000

As the Project Manager you will be expected to coordinate all project management activities in line with our clients' existing operations management processes. Whilst ServiceNow experience is desirable, prior experience of delivering to agile methodologies, in parallel to embedding into existing (more often than not) longstanding organisations processes is a must, with strong governance, delivery and stakeholder management experience.

Responsibilities

* To help lead the implementation team by example; to always represent in a positive manner whilst providing clear guidance on client expectations
* Regularly communicate with the Delivery Manager and client to raise and resolve issues as well as accept guidance
* Ensure project deliverable's are complete and accurate. Ensure agreed processes are followed including compliance with the Delivery Methodology.
* Work alongside technical architect to develop project plans and roadmaps
* Manage project budgets and liaise with budget sponsors where necessary.
* Review and prepare Project Highlight Reports
* Build and maintain relationships with service partners to ensure delivery of supplier work packages to time and cost.
* Manage all project processes (governance, planning, control, monitoring, risks and issues, reporting and team management).
* Draft project documentation (PID and Business Case) as required by client
* Willingness to 'muck in' and get any ad hoc tasks delivered when required

Skills

* Strong leadership skills and ability to communicate with stakeholders at all levels
* Recognised Project Management Accreditation at Practitioner level (preferred)
* Excellent communications skills, able to present to peers, customer and the business via phone or in person

Experience

* 5 years experience in delivering projects to complex organisations with prior knowledge of ServiceNow preferred
* Knowledge of Project, Word, Excel, Outlook and other office applications
* Knowledge of ITIL processes
* Proven IT service management/delivery experience would be valuable
* Experience of working on substantial change projects highly desirable

Working Pattern

* This is a client facing role requiring direct interaction with client representatives (sponsors, stakeholders, managers and executives and process owners) as well internal delivery teams.
* Working hours will match client business hours with consideration for flexible working once relationships and project process have been embedded.

Role Details:

* Experienced in implementation of ITSM solution using industry best practices
* Experienced of implementing ITSM + (one of ITOM, ITBM, GRC, CSM, HRSD)
* Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound
* Good experience of Service Portal and widget creation
* Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation
* Knowledge of Authentication via Auth 2.0, certificates and Mid Server
* Implemented ServiceNow project in Domain separated instance
* Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.
* Good knowledge of MID Server installation and management, custom applications development, LDAP/Active Directory/SSO implementation, Flow Designer, Integration Hub and Orchestration use case implementation , CSM, HRSD, GRC, ITBM

Experience:

* Experience in working on Performance Analytics
* Design and modification of ServiceNow Service Portal.
* Review existing set up and provide best practice recommendations in line with the OEM
* Experience with HTML coding and Jelly script strongly preferred
* 5+ years of experience with ServiceNow required
* 8+ years of experience with IT Industry required

ServiceNow Solution Architect - Remote (UK) - 12 Month Contract

The Technology Solution Architecture job is accountable to work with the Portfolio and Platform Architects, Technical Lead & Engineers to define the detailed solution design (incl. Story Decomposition) for stories in backlog.

This role will carry out some or all of the following activities:
* Accountable for ensuring the products & services are supported by the right architectures and solutions meet the customer needs
* Accountable for ensuring the design of the product solutions are cost effective and maintained through the agile development lifecycle, managing the flow of the backlog of design activities
* Working with Ops Engineers to ensure operational issues (performance, operator intervention, alerting, design defect related issues, etc) are resolved and that any design related issues are addressed in a timely manner.
* Convert requirements into actionable product/service requirements that feed Technology solutions development & influence service direction.
* Responsible for ensuring solutions are aligned with the platform architecture and roadmap, group standards and policies and the overall enterprise architecture for their function

Currently looking for a ServiceNow Technical Architect. (Outside IR35)

Rate: £500-600 per day
Length: 6 months.
Location: Full-Remote (potentially some travel to Birmingham)

Role and Responsibilities:
- Looking for someone who would be responsible for the technical governance and design lead across multiple areas of the clients ServiceNow platform.
- Specialist across ITSM/CSM/ITOM.
-Act as the technical lead and be responsible for the delivery of roadmap enhancements, integrations, 3rd party solutions etc.
-Align the platform capabilities to business strategy and roadmap.
- Promote platform optimization aligning to ServiceNow best practice.

Reach out on d.landi-scarpato@nelsonfrank.com or on 02038266694 if you want to find out more information.

The successful candidate will be responsible for the maintenance and configuration of the IT platforms, this will mainly include ServiceNow although also includes SAP. It will be crucial that all the IT systems work well together and are aligned to each other to deliver service to the company both internally and externally.



Role Responsibilities:

* Ensuring that you have the knowledge to be the SME for IT systems
* Great communications with stakeholders so you're able to analyse business requirements and ensure you're able to design improvements to fit their needs
* Develop the ServiceNow catalogue for both internal and external use
* Facilitating data dissemination from cores systems into other tools, real time dashboards or reporting
* Upgrading, deigning and developing the platform's core modules (ITSM, ITOM and CSM)
* Creation and changes of UI scripts and business rules
* Building and maintaining Service Portals and Virtual Agent
* Configuring Integration Web Services with Third Party applications by using SOAP API Web service
* Supporting other members of the team with in-house training

Essential Skills:

* Experience of ServiceNow administration (any experience with ITOM and CSM would be beneficial)
* SQL and SAP Query writing skills
* Good experience working with ITSM processes
* Understanding of ITIL best practice

Title: ServiceNow ITOM Developer
Location: Full-remote
Salary: £50,000 -75,000+ Per Annum (Depending on experience)

Ideally looking for someone who is forward thinking and looking to step away from your typical ITSM implementation and become a part of an exciting ITOM programme.

Looking for someone with experience in any of the following ServiceNow modules would be a massive bonus;

*Discovery
*Service Mapping
*Event Management
*Cloud Management

If this sounds of interest, please reach out to me (see below).