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Currently working with an exciting ServiceNow Partner, based in London, who are looking for a Business Process Consultant to join their growing team. There will be an option to work remotely as they're a company who are big on flexible working. They would desirably looking for someone who has experience with CSM, however training will be provided. It would be advantageous to also have good ITSM understanding.



Location: London/Fully Remote
Salary: Up to £70,000 (depending on experience)
Experience: 3+ years' ServiceNow experience

Role & Responsibilities:

* Understanding of business requirements
* Presenting the solution to the customer working towards their business goals, mainly in ITSM and CSM
* Advising and working alongside clients, managing the business changes at the clients' companies
* Production of documentation that can be digested by the customer



To discuss this role in more detail and to fast-track your application, or talk about any other opportunities, please email c.kenny@nelsonfrank.com

ServiceNow Developer - 6 Month Contract - Remote

Role & Responsibilities

* Consult and advise business stakeholders on new business
* Review, analyse and evaluate IT system requirements in collaboration with IT Business Analysts and IT Solution Designers to ensure that they provide the best service possible
* Working on end-to-end technical system designs while recommending changes to applications and areas of responsibility
* Configure, develop, test, integrate and lead complex ServiceNow projects
* Help mentor team members and colleagues on their technical skills
* Deliver short term / one-off projects and activities as required by and to the standards and outcomes agreed with Line Manager

Skills & Qualifications

* ServiceNow Certified Application Developer
* ServiceNow Certified Administrator
* ServiceNow Development Experience
* ServiceNow System Administration
* Familiarity with UI, SQL, HTML and CSS.
* ITIL awareness

ServiceNow Project Manager - Remote - up to £65,000

I'm currently working with a ServiceNow Partner who are looking to grow their functional team. They have a very strong team culture that they pride themselves on to ensure that their employees continuously want to improve their practice.

Responsibilities:

* Be responsible for the successful delivery of new products built on the ServiceNow platform and for significant enhancements to the existing product set
* Provide support to the Project Managers from the ServiceNow CoE delivery team who are responsible for the delivery of applications to support internal CC functions
* Provide support to the Project Managers from the ServiceNow CoE delivery team who are responsible for the deployment of accelerator products to their customers
* Report to the Solutions Development Director but be expected to prioritise her/his own work and ensure tasks are completed within agreed timescales

Accountability's:

* Reaffirming project scope against project objectives and goals, in collaboration with senior management and stakeholders
* Effectively communicating project expectations to team members and internal customer stakeholders (including roles/responsibilities and areas of the project requiring essential internal customer involvement/input)
* Determining and assessing the need for additional staff and/or consultants and liaise with the Resourcing team to obtain additional staff
* Delegating tasks and responsibilities to appropriate personnel
* Developing and delivering progress reports, proposals, requirements documentation and presentations
* Proactively managing changes in project scope, identify issues and managing risks
* Providing feedback to other Solutions Development team members, and Team Leads and management in the wider ServiceNow CoE to recognise quality work, and the need for development and improvement of people and processes

Experience:

* Previous experience of managing IT transformation or software development projects (preferably ServiceNow related)
* The ability to engage with customers at all levels of seniority
* Good knowledge of the different ITIL disciplines and the implementation applications to underpin them
* Be capable of working with both internal and external customers and managing their expectations

ServiceNow Project Manager - Remote - up to £65,000

I'm currently working with a ServiceNow Partner who are looking to grow their functional team. They have a very strong team culture that they pride themselves on to ensure that their employees continuously want to improve their practice.

Responsibilities:

* Be responsible for the successful delivery of new products built on the ServiceNow platform and for significant enhancements to the existing product set
* Provide support to the Project Managers from the ServiceNow CoE delivery team who are responsible for the delivery of applications to support internal CC functions
* Provide support to the Project Managers from the ServiceNow CoE delivery team who are responsible for the deployment of accelerator products to their customers
* Report to the Solutions Development Director but be expected to prioritise her/his own work and ensure tasks are completed within agreed timescales

Accountability's:

* Reaffirming project scope against project objectives and goals, in collaboration with senior management and stakeholders
* Effectively communicating project expectations to team members and internal customer stakeholders (including roles/responsibilities and areas of the project requiring essential internal customer involvement/input)
* Determining and assessing the need for additional staff and/or consultants and liaise with the Resourcing team to obtain additional staff
* Delegating tasks and responsibilities to appropriate personnel
* Developing and delivering progress reports, proposals, requirements documentation and presentations
* Proactively managing changes in project scope, identify issues and managing risks
* Providing feedback to other Solutions Development team members, and Team Leads and management in the wider ServiceNow CoE to recognise quality work, and the need for development and improvement of people and processes

Experience:

* Previous experience of managing IT transformation or software development projects (preferably ServiceNow related)
* The ability to engage with customers at all levels of seniority
* Good knowledge of the different ITIL disciplines and the implementation applications to underpin them
* Be capable of working with both internal and external customers and managing their expectations

Currently working with a ServiceNow Elite Partner who are looking for ServiceNow professionals, they have been a certified ServiceNow Global Alliance Partner since 2009 and have worked on over 300+ engagements and have earned over 1500 ServiceNow certifications. There will be an option to work remotely as they're a company who are big on flexible working.



Location: Hybrid(UK Wide Offices)

Salary: Up to £85,000 (DOE)

Experience: Experience in advanced administering ServiceNow Platform



Benefits include:

- 25 days hol plus option to buy an additional 10 via salary sacrifice

- Private medical - extendable to family for a surplus

- 10% contributory pension (6% employer / 4% employee)

- Full corporate expenses policy



To discuss this role in more detail and to fast-track your application, or talk about any other opportunities, please email c.kenny@nelsonfrank.com

RPA Programme Manager - (Contract)

I am currently recruiting for a RPA Programme Manager for an award winning e-commerce giant who are going through a period of transformational change and aggressive growth.

Rate: £600-650 P/D
Location: Full-Remote
IR35: Inside

The company have a big vision for RPA - they are looking for someone to define the vision, mobilize the governance as they are looking to build a center of excellence.

-Experience in corporate IT transformation
-Great stakeholder management, dealing with multiple stakeholders at varied levels of the organisation etc.
-Experience with any of the RPA leaders (UiPath, Automation Anywhere, Blue Prism)
-ITSM Knowledge

If you want to find out more information please reach out on d.landi-scarpato@nelsonfrank.com or on 02038266694.

I am currently recruiting for a ServiceNow CMDB Analyst for an award winning e-commerce giant who are going through a period of transformational change and aggressive growth.

Rate: £550-650 P/D (DOE)
Location: Full-Remote
IR35: Inside

My client are currently looking for a CMDB Analyst who will be responsible for identifying and documenting the data items required in ServiceNow to satisfy the business requirements.

Responsibilities:

* Identifying the golden source of all required data items (including Foundation data) that are required for ServiceNow, document in the data design document, and ensure the data is available for the ServiceNow implementer.
* Identifying and supporting necessary proof of concepts to validate the identified data sources are readily available to support ServiceNow data requirements.
* Work with the Integration team to identify licence and config/development work necessary to support ServiceNow and support the project manager to raise required work orders and change requests.
* Where data needs to be imported manually, ensure the data is cleaned and formatted correctly for importing into ServiceNow.
* Where data is provided via integration's, ensure the data is mapped, cleaned, complete and formatted correctly for importing into ServiceNow.

If you want to find out more information please reach out on d.landi-scarpato@nelsonfrank.com or on 02038266694.

ServiceNow Architect - London (Hybrid) - Up to £750 per day

Responsibilities:

* Understand technical and functional design requirements for ServiceNow
* Providing clients with the design and technical solutions for ServiceNow implementation
* Design Integration's with ServiceNow
* Design and Architect Automation workflows
* Creates prototypes for client engagements & design / demo POC for new ServiceNow features

Qualifications and Skills:

* ITILv3 Certified
* Certified ServiceNow Systems Administrator
* Certified ServiceNow Implementation Specialist
* Hands-on experience in documenting solution approaches and solution diagrams using other tool such as MS-Visio.
* Should have understanding of ServiceNow architecture and access control mechanism.
* Understanding of Software as a Service / Platform as a Service.
* Should have prior experience in integrating tools in ServiceNow or other similar tools using MidServer, web services, Integration Hub, email etc…
* Subject matter expertise for ServiceNow platform capabilities and applications such as ITSM, ITOM (CMDB, Discovery, Service Mapping & Event Management), ITAM, ITBM, CSM, GRC etc…

ServiceNow Lead Solution Architect - up to £120,000

I'm currently looking for a ServiceNow Lead Solution Architect who will be responsible for leading scoping, designing, developing and implementing across multiple projects. You should have previous experience of analysing requirements and ensuring the correct solutions are in place to reflect industry best practice. A part of this role will be helping and mentoring other ServiceNow Solution Architects to help them progress their career.

The Role:

* Leading the technical delivery of ServiceNow projects
* Providing detailed technical solutions at an architectural level
* Showcasing technical leadership by mentoring other architects
* Confidently being able to present different solutions to stakeholders both internal and external
* Providing the team with architectural oversight and how that will affect the design and delivery
* Consulting with external stakeholders to ensure that lasting relationships are created and maintained
* Ensuring that other members of the team are operating within the solution architecture standards and frameworks

Preferred Experience:

* Strong experience in leading a projects while consulting with enterprise organisations ensuring that the project is delivered within time and budget
* While leading the team you should be able to work with every part of the team to ensure everybody is working towards the same target
* In depth understanding of key technologies relevant to ServiceNow integration solutions
* Confidently being able to communicate with stakeholders in a clear, open, honest and consistent manor to ensure that both parties are aligned through every part of the project
* Ability to produce clear documentation
* Strong negotiator, influencer and team player, used to managing multiple stakeholders in demanding time-critical situations.
* Passionate about areas of expertise, managing your own development by learning continuously from experience and seeking out development opportunities

Certifications:

* Certified ServiceNow System Administrator
* Certified Implementation Specialist in at least 3 product suites
* Certified in ITIL Foundation (v3 or v4)

Senior ServiceNow Engineer



Job Description

I am looking for a Senior ServiceNow Engineer to join a massive global eCommerce company on some exciting greenfield projects. They are introducing ServiceNow and building a completely new team. You will be responsible for the successful implementation, ongoing management and continual improvement of the ServiceNow platform. You will partner closely with the IT Service Management and Operations, providing ServiceNow best practice guidance.

Requirements

* Extensive experience within ServiceNow.
* Show ability and experience in developing and implementing ITSM/ITIL and ITOM processes and solutions.
* Advanced experience with web technologies.
* ITIL foundation

Bonus

* ServiceNow Certifications for Systems Administrator.
* Certified Implementation Specialist - ITSM
* ServiceNow Application Developer



If this sounds of interest to you please reach out!