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    ServiceNow Custom Application Developer

    USA, Georgia, Atlanta

    • $110,000 to $120,000 USD
    • Developer Role
    • Seniority: Mid-level

    Job description

    Typical responsibilities include:

    * Proven experience as a key technical resource leading the development of solutions in client environments.
    * Provide technical leadership and training, perform peer code reviews and ensure the ServiceNow team follows development best-practices
    * Experience with implementation of Service Now, working with all core ITSM processes, as well as Discovery, Orchestration, App Creator, Demand Management, Project Management, Performance Analytics and other applications as they relate to ServiceNow
    * Experience developing custom business applications on ServiceNow platform
    * Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades
    * Create and maintain API and data integration processes between ServiceNow and other services.
    * Generate operational reports and KPI analysis as needed
    * Prepare client facing and internal deliverables that are technology related
    * Transform functional requirements into detailed technical designs that represent actionable development tasks
    * Maintain production system reliability through utilization of change management process
    * Monitor health, usage and overall compliance of the application
    * Perform version upgrades and install patches
    * Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces and any other customization required to support client processes
    * Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes and performing root cause analysis


    * Bachelor's degree in Computer Science, MIS or Business-related discipline
    * 4+ years of hands-on experience as ServiceNow Developer or ServiceNow Implementation Specialist
    * Strong communication skills (oral and written)
    * Experience developing and implementing systems using Agile/Scrum methodology
    * Experience with ITIL Service Management processes. ITIL Foundations certification preferred.
    * Experience with web technologies such as DHTML, CSS, AJAX, XML, HTTP
    * Experience with Server-side technologies such as Rino, Jelly
    * Experience with Database technologies such as JDBC, SQL
    * Previous experience configuring and customizing all aspect of ServiceNow - UI Actions, UI Policy, UI Pages, Business Rules, Client Scripts, Include Scripts, Catalog Client Scripts, Catalog UI Polices, Email Scripts, Scripted Web Services, Rest and SOAP web services, Roles / Groups to name a few
    * Must be eligible to meet government eligibility requirements including public trust clearance
    * Must pass a background check and drug test

    ServiceNow Configuration Manager - Hybrid-Full time

    USA, Georgia, Atlanta

    • $130,000 to $150,000 USD
    • Project Manager Role
    • Seniority: Mid-level

    Job description

    The ITSM Configuration Manager has overall responsibility for the Configuration Management (CM) process and Configuration Management Database (CMDB) within the global ITSM platform (ServiceNow). This role has the ability and authority to ensure daily end-to-end delivery of Configuration Management services in accordance with the configuration management plan. Design, development, documentation, testing, and modification of existing and new ITOM & CMDB capabilities, discovery patterns and sensors, championing standard techniques, procedures, and criteria. They will participate in architecture design, performance monitoring, product evaluation, and buy versus build decisions. They will supervise and communicate the development activities, dependencies, and risks and mitigation strategies to the portfolio business unit IT process owners and leadership.

    Flexible Work Arrangement: This position is eligible for a hybrid work opportunity with two days in our Atlanta office and three days working from home each week.

    Principal Duties & Responsibilities

    * Maintain the governance, polices, and direction of the Enterprise ITSM platform CMDB
    * Establish and manage business-optimized data governance model
    * Daily interaction with ServiceNow ITSM and ITOM configuration management database services in an enterprise product environment
    * Provide direction and guidance to offshore/nearshore developers and platform administrators
    * Lead design, development, documentation, testing, and modification of existing and new ITSM & CMDB capabilities, discovery patterns and sensors, championing standard techniques, procedures, and criteria
    * Assists in leading the CMDB discovery, CI relationship vision and roadmap
    * Participate in architecture design, performance monitoring, and product evaluation decisions
    * Responsible for maintaining Discovery application tool within ServiceNow
    * Identify improvements with internal consumers of data whose processes interact with the CMDB
    * Frequently Interface with business unit ITSM process owners to ensure CMDB data effectively supports Incident, Problem, Change, Asset, and Service Catalog processes
    * Perform periodic audits and support requests from Corporate Internal Audit and External auditors
    * Ensure high level of CMDB data quality in support of Enterprise ITSM process automation initiatives
    * Drive process and platform maturity through future phases of ITSM / ITOM roadmap, such as service mapping

    Education, Specialized Knowledge & Required Skills

    * Bachelor's degree in Information Systems, Computer Science or similar field of study required. Equivalent combinations of education and work experience considered
    * ITIL Foundation Certificate required
    * ServiceNow certifications preferred
    * 8+ years' experience in IT End User Services, Service Desk, or related field in a large global organization
    * 2+ years overall experience as a ServiceNow ITOM administrator, resolving ITSM tickets, Incident resolution, request fulfillment and change management
    * Working knowledge and experience with major ITSM tools Service Desk processes and Service Level Agreements
    * Working knowledge of IT infrastructure, operational and business application concepts
    * Knowledge of ServiceNow Service Mapping
    * Knowledge of ServiceNow fundamentals, including ServiceNow Discovery
    * Knowledge of Agile Methodology and software development
    * Exceptional interpersonal, communication, and problem-solving skills
    * Comfortable and effective interacting with varying levels across the organization, including Executives
    * Keen attention to detail, while also sees the big picture