Qualified candidates must have:
* 5+ year work experience in a technical role, preferably client service market
* Knowledge of web based development languages (JavaScript ,HTML, CSS, AJAX, HTTP, XML)
* Working knowledge of relational databases
* Working knowledge of Active Directory, LDAP and SSO integration
* Strong analytical, estimating and problem solving skills
* Excellent communication, interpersonal and collaboration skills
* Ability to present and explain technical information to diverse audiences
* Ability to be flexible, adaptable and learn new concepts quickly
* Ability to work effectively in a team environment with aggressive deadlines and multiple priorities
* Demonstrated understanding of ITIL processes, operations and procedures
* Familiarity with Agile and Waterfall project management methodologies
* Positive can-do attitude
Major Duties
1. Defines designs and documents system requirements to provide efficient solutions for ITSM process enhancements
2. Works with Process Owners on continual Service improvement opportunities
3. Provides process and technical solution options, risks and impacts
4. Ensures quality work product
5. Ability to manage multiple and often conflicting tasks; effectively prioritize
6. Escalates issues in effective and efficient manner
7. Serves as key subject matter expert; mentors and shares knowledge
8. Creates and maintains process documentation for team and users
9. Fulfills role while working on multiple projects
10. Builds positive relationships with all partners
