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ServiceNow Business Analyst -UK Wide



I'm currently working with a ServiceNow Partner who are recruiting for a ServiceNow Business Analyst. The Business Analyst will be responsible for bridging the gap between the client and the technical team. The ideal candidate will have expertise in both the fundamental processes of ServiceNow as well as being able to bring solutions to the client while considering their requirements.



Key Responsibilities:

* Work with other members of the ServiceNow team to design, test and transition the ServiceNow platform.
* Handling the support and transition to other delivery teams throughout projects
* Create and deliver training workshops
* Communicate and understand client's needs, and help translate these to the technical team.
* Follow all current company process polices
* Producing documentation concerning process and procedures

Skill Sets:

* Experience with ITSM and operation processes
* Experience configuring or administrating the ServiceNow platform.
* Understanding of Scrum Methodology
* Able to be a peacekeeper and navigate internal problems in the team and with the client
* Strong analytic skills by being able to break down complex tasks into process improvement solutions



Certifications:

Any of the below would be ideal.

* ITIL Foundation+
* Certified System Administrator (ServiceNow) modules Presales/Micro-Certifications
* COBIT, VeriSM, IT4ITLean IT, Scrum Certified

ServiceNow Project Manager - Salary £40,000/£50,000 - Remote



I'm currently working with a ServiceNow Partner who are looking to bring in a ServiceNow Project Manager to expand their existing ServiceNow team. They are able to offer a range of projects which are generally a step away from you standard ITSM work.



Key Responsibility's:

* Supervise and manage the team in line with the client expectations
* Communicating with the rest of the team to ensure healthy communication and progression of the project
* Ensure all stages are completed in-line with the company methodology
* Responsible for budgeting the project
* Ensure a healthy relationship with new and existing clients
* Document the project throughout by producing the Business Case and PID
* Able to support and assist the team when necessary

Skill sets:

* 5 years' ServiceNow experience
* Strong leadership skills
* Knowledge of MS office, excel, outlook
* Project Management Accreditation at Practitioner level
* ITIL Knowledge

ServiceNow Developer - £40,000 - £55,000 - Remote (UK wide)

This company are currently going through a huge growth and so are looking to bring in a new ServiceNow Developer to join their team. They are looking for somebody to show that you're able to add value to the whole team by bringing your previous experiences. You will be focused on stimulating and challenging projects which are a step away from your standard ITSM implementations while working remotely post COVID-19.

Your responsibilities will include:

* Work closely with other member of your team to be able to successfully develop the technical solution for clients
* Act in a professional manner and have good communication with your team at all levels
* Attend company meetings when required
* Follow company delivery processes
* Have good technical understanding and large-scale thinking when approaching difficult projects

Experience:

* 3 year's ServiceNow experience
* Strong ITSM knowledge

Job Description

You will be working with a large organisation, improving the working lives of over half a million people. Every day.

As a experienced Business Analyst you will be working specifically on supporting the ServiceNow CSM function and assist the organisation in becoming the most effective, innovative and reliable with in their marketplace.

Role & Responsibilities

* Managing & Supporting Process Architect, Engagement Manager, Development Teams
* Adhering to high quality requirements from prospective & existing clients, ensuring high levels of efficiency.
* Training of CSM products to clients and Staff, Publicise CSM Functions

Skills & Qualifications

* ServiceNow CSM Experience, Customer Service, Field Service, Knowledge and Contact Centre.
* Experience in Agile Methodology, Methodical & Relentless Approach to problem solving
* Analytic Mindset, Grace under Pressure, Friendly Countenance
* BCS BA diploma a distinct advantage

Benefits

* Competitive Salary (Depending on Experience)
* Permanent Role
* Pension Scheme, Life Insurance, Health Benefits

ServiceNow Integration Specialist- ServiceNow Elite Partner

£65,000 - £85,000k per annum

UK Wide



Currently in partnership with a ServiceNow Elite Partner that are actively recruiting for several positions across the board, the role will require for the successful applicant to be eligible for Security Clearance.

Responsibilities -

* Experience with Enterprise Software Systems
* Knowledge of SaaS, on-premise applications and external databases/warehouses
* Knowledge of system design and development used within web service or message-based applications (e.g. REST/SOAP).
* Expertise/understanding of ServiceNow integration capabilities to include Table APIs, Scripted APIs, Integration Hub, Import Set APIs, Emails, Pull vs Push data sources etc
* Advise, mentor, and provide hands-on assistance to other team members regarding the technical solution design and execution.
* Develop and document best practice approaches and reusable assets for the deployment team
* Identification & design of ServiceNow integration requirements, including

-Identity Management service (SSO/LDAP)
-ServiceNow Mid-tier setup
-Event Management integration
-Service Mapping & Discovery integration (CMDB)

* Create and design user stories as well as assess solution built by developers.
* Support and Perform system testing and systems integration testing
* Support user acceptance testing
* Support go-live and early life/warranty support periods



Skills Required:

* Service Oriented architecture and web services integration (SOAP, WSDL, JAX-WS)
* Familiarity with object oriented programming languages
* Relational database expertise in relation to an enterprise software system (Oracle, MS Sql, MySQL, etc.)
* AJAX, Jelly, or PERL scripting.
* Expertise hand-coding of DHTML/XHTML and CSS.
* XML, XSLT
* Ability to integrate ServiceNow with SalesForce, MuleSoft, SnapLogic, Perspectium etc (MUST)

Certifications Required:

* ServiceNow System Administration certificate
* ITIL Foundation Certified (optional)
* ServiceNow Implementation Specialist certificate
* ServiceNow Scripting certificate (optional)

If you want to find out more information, please contact me on 02038266694 or on d.landi-scarpato@nelsonfank.com

ServiceNow Technical Consultant

I'm currently working with a ServiceNow Elite Partner who are looking to bring in a ServiceNow Consultant to their team. This would be ideal for somebody who is looking to make their next step up to the Senior ServiceNow Consultant level.

Responsibilities:

* Design configurations, customisations and implementations based upon the ServiceNow platform
* Create integrations with other business management systems using APIs, web-services, SOAP, REST, MIDSERVER, Import Tables, etc
* Develop and implement automation and orchestration within ServiceNow
* Lead ServiceNow workshops and work streams
* Be the SME contact for overall ServiceNow design and functionality with a very good understanding of how hardware, integrations, database and all other ServiceNow applications are related and dependency impacts of any changes or updates

Skills:

* Solid experience in designing and supporting complex implementations in a large-scale enterprise ServiceNow environment
* Software development background, including design, configuration, customisation and implementation based upon the ServiceNow platform
* Design and development experience of core service management processes and reporting, aligned to the ServiceNow IT service management tool suite
* Knowledge of Software as a Service and associated benefits
* Excellent stakeholder management skills
* Knowledge of other IT service management tool suites, such as those provided by BMC, HP and IBM Tivoli
* Experience over two of the following would be desirable; ITSM, HR, CSM, Security

ServiceNow Busines Analyst - £60,000 - £70,000 - Multiple Office Locations

I'm currently working with a ServiceNow Elite Partner who are looking to bring in a ServiceNow Business Analyst who is capable of designing and implementing processes while conducting research and performing analysis to acquire business requirement for each project you're working on. Another part of your role would be to test functionalities which would have been configured and developed by the rest of the team.

Responsibilities:

* Participates in design, test and transition of Service Management and Service Integration Solutions within ServiceNow Platform
* Performs thorough data analysis in order to provide requirements for developers enabling configuration and customisation
* Provides 'Early Life Support' - delivering Service Management and Service Integration services and handing over support to the future delivery teams
* Designs and execute E2E training which can include hosting live training sessions and issuing training documentation from Train the Trainer to training support staff
* Support the test phases with the test team
* Assists in gathering core configuration requirements, translate these into design model and manage the overall implementation process in cooperation with developers
* Captures customer's and service providers' requirements into stories, helps to solution the approach and manage the overall implementation process in cooperation with developers
* Support the management of the requirements traceability matrix
* Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents

Skills:

* Experience in IT Service Management design, transition or operations processes
* Experience in business analysis and configuration or administration of 2+ modules of ServiceNow Platform
* Understanding Scrum Methodology
* Expert organisational and time management skills with the ability to prioritise, self-starter able to work independently with minimum of supervision
* Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members
* Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts,
* Decompose high-level information into details,
* Facilitation skills to assist gathering requirements in workshops and provide training to clients and internal team members
* Use of industry recognised technologies in order to facilitate work environment
* Demonstrate experience in communicating across all levels of an organisation, at the most senior levels

Certifications:

Any of the below would be ideal.

* ITIL Foundation+
* COBIT, VeriSM, IT4IT, Lean IT
* Scrum certified
* ServiceNow Certified System

ITSM Technology Consultant

Location: Reading

Salary: £35,000-£50,000



My Client are currently searching for a ITSM Technology Consultant who has a strong background in understanding complicated technical issue, providing solutions and communicating it with key stakeholders or customers alike. Strong background with ITSM methodologies, especially ITIL.

The role will have you working closely with the senior management teams, and will have you providing support to a range of individuals. Here, communication skills are vital to translate technical/non-technical information to key parties.





Key Skills



* Degree or equivalent
* ITIL service management expert
* Project management experience
* Excellent communication skills both written and verbal
* 3 - 5 Years software development in either of these technologies - Cherwell, Freshworks.
* Ability to communicate effectively to clients and colleagues alike - excellent verbal and written communication skills.
* Ability to travel - essential



Desirable skills

* Bachelor of Science in computer science or similar technical discipline.
* Experience working in an Agile or Scrum software development environment.
*

ServiceNow Developer - £35,000 - £45,000 - Remote (UK wide)

This company are currently going through a huge growth and so are looking to bring in a new ServiceNow Developer to join their team. They are looking for somebody to show that you're able to add value to the whole team by bringing your previous experiences. You will be focused on stimulating and challenging projects which are a step away from your standard ITSM implementations while working remotely post COVID-19.

Your responsibilities will include:

* Work closely with other member of your team to be able to successfully develop the technical solution for clients
* Act in a professional manner and have good communication with your team at all levels
* Attend company meetings when required
* Follow company delivery processes
* Have good technical understanding and large-scale thinking when approaching difficult projects

Experience:

* 3 year's ServiceNow experience
* Strong ITSM knowledge

Currently looking for a ServiceNow Technical Architect. (Outside IR35)

Rate: £500-600 per day
Length: 3-6 months.
Location: Full-Remote (potentially some travel to Birmingham)

Role and Responsibilities:
- Looking for someone who would be responsible for the technical governance and design lead across multiple areas of the clients ServiceNow platform.
- Specialist across ITSM/CSM/ITOM.
-Act as the technical lead and be responsible for the delivery of roadmap enhancements, integrations, 3rd party solutions etc.
-Align the platform capabilities to business strategy and roadmap.
- Promote platform optimization aligning to ServiceNow best practice.

Reach out on d.landi-scarpato@nelsonfrank.com or on 02038266694 if you want to find out more information.