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This position will report into the Automation Practice Manager(s). This position will support an Integration as a Service dedicated team providing services to more than one client or more than one client business unit. Experience working with a managed service provider is preferred.

What you'll be doing

Implementing end-to-end integrations

Monitoring and restoring integrations to meet service level agreements and up time

Be the subject matter expert for more than one integration tool technology

Work as part of a integration team to improve the ServiceNow platform and create innovative solutions to business problems using ServiceNow.

Develop, implement and improve existing and new integrations for ServiceNow.

Use your technical skills and knowledge to bring new ideas and improvements to peers and business leaders.

Mentor other team members in integration, monitoring and improvement best practices

Collaborate with other business and technical teams to develop user-friendly catalog items using ServiceNow's latest tools including Studio, Flow Designer, and Integration Hub.

Create scoped applications to help solve business needs and requirements.

Domain Expertise

B.E./B.Tech./M.E./M.S./M.Tech. from Computer Science, Electronics and Communications and Electrical Engineering fields with an excellent academic record

Minimum 5 years of working experience on the ServiceNow platform

ServiceNow implementation experience in ITSM modules

Well versed with different ServiceNow products

Hands-on experience with Incident Management, ITSM, Service Catalog & Asset Management products.

Strong experience in Integrations with 3rd party tools using (web services, SOAP, email, MID, etc ).

Hands-on experience developing using JavaScript.

Hands-on experience on Script Includes, Business Rules & Client scripts

Excellent communication skills - verbal & written are truly essential

Demonstrated experience working with business partners to interpret requirements

Experience working in Agile mode and working with remotely located teams.

Great interpersonal skills result driven & Go-getter attitude is highly desirable

Experience Required

Experience building strong business relationships cross functionally

Experience influencing and challenging peers and stakeholders to drive to a common goal/solution

Experience working with and communicating complex problems and solutions

Experience managing, prioritizing, and maintaining concurrent projects while providing realistic delivery dates and managing customer expectations

Experience working with IT systems

Experience working with stakeholders to solicit and capture requirements

A leading global information technology company is looking for a ServiceNow Sr. Developer

Qualified candidates must have:
* 5+ year work experience in a technical role, preferably client service market
* Knowledge of web based development languages (JavaScript ,HTML, CSS, AJAX, HTTP, XML)
* Working knowledge of relational databases
* Working knowledge of Active Directory, LDAP and SSO integration

Major Duties
1. Defines designs and documents system requirements to provide efficient solutions for ITSM process enhancements
2. Works with Process Owners on continual Service improvement opportunities
3. Provides process and technical solution options, risks and impacts

Nelson Frank International is the global leader in ServiceNow recruitment, our clients consist of both ServiceNow partners and End users throughout the U.S. I understand the need for discretion and would welcome the opportunity to speak to any ServiceNow candidates that are considering new career opportunities either now or in the future. Confidentiality is of course guaranteed.

If you or anyone you know is interested in this position, or any other ServiceNow opportunities. Please email me at m.santangelo@nelsonfrank.com or give me a call at (813) 419-6280.

Qualified candidates must have:
* 3+ year work experience in a technical role
* Knowledge of web based development languages (JavaScript ,HTML, CSS, AJAX, HTTP, XML)
* Working knowledge of relational databases
* Working knowledge of Active Directory, LDAP and SSO integration
* Strong analytical, estimating and problem solving skills
* Excellent communication, interpersonal and collaboration skills
* Ability to present and explain technical information to diverse audiences
* Ability to be flexible, adaptable and learn new concepts quickly
* Ability to work effectively in a team environment with aggressive deadlines and multiple priorities
* Demonstrated understanding of ITIL processes, operations and procedures
* Familiarity with Agile and Waterfall project management methodologies
* ITBM and CMDB experience is a bonus

Major Duties
1. Defines designs and documents system requirements to provide efficient solutions for ITSM process enhancements
2. Works with Process Owners on continual Service improvement opportunities
3. Provides process and technical solution options, risks and impacts
4. Ensures quality work product
5. Ability to manage multiple and often conflicting tasks; effectively prioritize
6. Escalates issues in effective and efficient manner
7. Serves as key subject matter expert; mentors and shares knowledge
8. Creates and maintains process documentation for team and users
9. Fulfills role while working on multiple projects
10. Builds positive relationships with all partners

Qualified candidates must have:
* 5+ year work experience in a technical role, preferably client service market
* Knowledge of web based development languages (JavaScript ,HTML, CSS, AJAX, HTTP, XML)
* Working knowledge of relational databases
* Working knowledge of Active Directory, LDAP and SSO integration
* Strong analytical, estimating and problem solving skills
* Excellent communication, interpersonal and collaboration skills
* Ability to present and explain technical information to diverse audiences
* Ability to be flexible, adaptable and learn new concepts quickly
* Ability to work effectively in a team environment with aggressive deadlines and multiple priorities
* Demonstrated understanding of ITIL processes, operations and procedures
* Familiarity with Agile and Waterfall project management methodologies
* Positive can-do attitude

Major Duties
1. Defines designs and documents system requirements to provide efficient solutions for ITSM process enhancements
2. Works with Process Owners on continual Service improvement opportunities
3. Provides process and technical solution options, risks and impacts
4. Ensures quality work product
5. Ability to manage multiple and often conflicting tasks; effectively prioritize
6. Escalates issues in effective and efficient manner
7. Serves as key subject matter expert; mentors and shares knowledge
8. Creates and maintains process documentation for team and users
9. Fulfills role while working on multiple projects
10. Builds positive relationships with all partners