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Nelson Frank is working with an Elite partner in Brisbane who are looking for a ServiceNow Solution Consultant to join the team.

What's on offer:

* Flexible working arrangements available
* Valuable training offered across the business, including full access to our Learning & Development platform.
* A work culture that puts emphasis on connectivity, professional development and growth, offering dedicated Professional Development Leave day for all staff
* A workplace focused on employee well being, with an Employee Assistance Program which offers confidential support to all staff- via the AccessEAP platform and dedicated People Experience team
* Ability to work with the latest, cutting-edge technologies across many comprehensive areas and solutions
* Working alongside highly experienced professionals willing to share their knowledge

Tasks and Responsibilities:

* Driving the continuous improvements of implementation methodology and service offerings
* Mentoring and coaching other consultants within the team
* Acting as the SME point of escalation for project related matters
* Ensuring project design, quality and repeat-ability documentation and processes are available, accessible and understood by the team
* Providing well-conceived, clearly articulated and pragmatic solutions and recommendations to complex business problems
* Understanding the client's vision and how ServiceNow contributes to their digital transformation journey
* Supporting Sales and Presales activities through opportunity identification and qualification, building proof of concepts and presenting demonstrations to customers
* Providing high quality expertise to gain trust from the client as the go-to advisor
* Presenting solutions to stakeholders at all seniority levels
* Delivering successful outcomes in client engagements, ensuring an excellent reputation for delivery and ensuring high customer satisfaction ratings
* Cultivating strong relationships with ServiceNow solution consultants, account executives and other relevant ServiceNow representatives
* Conducting customer facing workshops with business stakeholders and subject matter experts
* Developing solutions for one or more complex portfolios/domains to ensure effective solutions are designed in accordance with business value priorities
* Engage in project meetings and performing tasks including project implementation planning, identifying project risks/issues and provide estimates as required to support the project manager
* Review project deliverables to ensure high quality standards and customer requirements are met
* Providing ServiceNow platform insight and forward-thinking on ServiceNow upgrades, new releases, future ServiceNow road-map

Essential Skills and Experience:

* Relevant tertiary degree, and/or recognised industry qualifications and experience
* Minimum of 5 year's commercial experience in a software discipline;
* Experience with web-based technologies such as HTML, JavaScript, Web Services, XML, API's, Databases, Security and System Integrations
* Proven consulting skills including analysis, design, project management and organisational change management skills
* Demonstrated ServiceNow experience and certifications (Certified System Administrator and a Certified Implementation Specialist certifications)
* Excellent stakeholder engagement skills in building and maintaining relationships
* Ability to capture customer requirements, translate into effective ServiceNow designs and form build/configuration activities
* Exceptional interpersonal skills, verbal communication and written communication
* Comprehensive experience in Agile techniques
* Ability to manage sensitive information and maintain a high degree of confidentiality, with acute attention to detail
* Adaptable ability to meet deadlines and deliver to changing priorities
* Ability to lead a customer engagement from start to finish, acting as a subject matter expert within your field
* Expertise in data/workflow modelling skills to a level of multi-level swim-lane process models or BPMN
* Ability to complete work within the ServiceNow platform including configuration of modules, reporting, workflow, self-service portal, systems integration and data transforms



Preferred/Highly Desirable Skills and Experience:

* Knowledge of service management frameworks (e.g. ITIL or SIAM)
* Technical skills in web based technologies (HTML, CSS, JavaScript, XML/JSON, REST/SOAP Web Services)
* Experience working in a structured environment with an understanding of the principles of project management methodologies such as AGILE (Scrum) and WaterFall (Prince/PMBOK)
* Experience with data flow and data modelling tools





Please don't hesitate to reach out on Ph: (03) 8592 0524 E: j.hawthorn@nelsonfrank.com

ServiceNow Senior Developer - Knutsford (twice a week) - up to £90,000

What will you be doing?

* Providing architectural and design oversight to ensure all solutions are fit for purpose and use
* Designing and building technical solutions based on client's needs and process requirements
* Delivering solutions using Agile software development processes
* Understanding the current "as is processes" and delivering toolset changes based on upcoming process changes
* Taking care of end to end development activities for a specific enhancement or project as an individual contributor
* Ensuring gaps are clearly identified and reported to stakeholders
* Working closely with vendor resources to meet development deadlines in case of larger projects
* Producing design documents where ever necessary What we're looking for:
* Knowledge of the following modules within ServiceNow: Incident/Problem/Change, CMDB, Discovery, IntegrationHub, Knowledge and Service (Request) Catalog
* Demonstratable experience in the following: ServiceNow web services & APIs, JavaScript, Flow Configuration, relational databases and Web Technologies
* Ability to engage with stakeholders at all levels of an organisation from all relevant business areas

Skills that will help you in the role:

* Working experience in ServiceNow Service Portal
* Ability to interface and develop with Java/J2EE backend technologies
* Working understanding of Active Directory, LDAP & SSO
* Working knowledge of web applications, networks, protocols and email (SMTP, POP3)

For anymore questions, reach out to me on b.preston@nelsonfrank.com

ServiceNow Lead Technical Consultant - up to £80,000 - Hybrid working out of London

I'm currently looking for a ServiceNow Lead Developer on a contract basis for a consultancy who are looking to launch their ServiceNow offering. You will be the sole ServiceNow Developer so will need to be hands on with ServiceNow but also have experience managing people for when the team expands. You must have some experience in the banking/finance industry as this will be essential for this role.

Responsibilities:

* Hands on development within ServiceNow
* Training associate developers to be able up to use ServiceNow to a good level
* Putting in a best practice approach to development and testing for junior team members to follow
* Managing client relationships

Experience:

* 5+ years experience working on the ServiceNow platform
* Experience working with banking/financial clients
* Experience leading a team
* Experience working as a sole developer on a ServiceNow Platform
* Experience managing clients and internal stakeholders

Essential Job Functions:

* Create and maintain custom solutions for ServiceNow platform, using best practices
* Write, test and debug script types in ServiceNow including Client Scripts and Business Rules
* Platform development using JavaScript, Web Services, Angular, XML, HTML and CSS
* Administer the ITSM module of ServiceNow
* Analyze client requirements and design system to meet requirements
* Create and maintain API and data integrations between ServiceNow and other services
* Create and maintain custom reports and dashboards
* Create and maintain portals including custom widgets and pages
* User administration including SSO solutions like Okta and LDAP
* Knowledge Base Administration
* Analyze system performance issues and determine performance enhancements
* Coordinate application and platform upgrades



Requirements:

* 7+ years of experience maintaining instances with 300+ licensed users and 6000+ total users.
* Experience with domain separated instances
* Experience implementing systems using the Agile/Scrum methodology
* Ability to communicate technical information in business terms

ServiceNow Developer - Manchester - £55,000 - £70,000

I'm currently looking for a ServiceNow Developer for a leading ServiceNow Partner who are looking to build a new ServiceNow practice. This is a great opportunity to be able to lead a platform as well as a team (depending on your seniority) while expanding your knowledge of ServiceNow.

Skills and Experience:

- Experience working with multiple ServiceNow modules, such as ITSM, ITOM and ITAM

- Experience designing and implementing Dashboards and Reports

- Multi-cloud platform understanding

- Delivered in an ITIL environment

- Ability to create workflows for automation deployments

Responsibilities:

- Lead a successful implementation of the ServiceNow Platform

- Work with multiple clients at once while understand how to balance workload

- Build relationships with internal stakeholders to ensure delivery is offered in the of professional way

- Driving process optimisation in line with best practice

ServiceNow Technical Platform Lead - London - up to £100,000

I'm currently working with a global shipping company who are looking to expand their ServiceNow team. They're looking for somebody to come in to lead the ServiceNow Platform.

What You'll be Doing:

* Ensure the continual service improvement backlog is constantly groomed to show the priority of tasks against the value they bring
* Ensure that there is a reliable mechanism and process to allow for the configuration/customisation of the ServiceNow system, including creating workflows, UI, client scripts, business rules and asset discovery
* Utilise scripting tools and ServiceNow functionality to create automate tasks within ServiceNow
* Ensure active integration's with existing tooling, such as SNOW, Finesse and SAP Success Factors are monitored and improved upon to develop the most concise picture of our assets, support picture and colleagues
* Responsibility for the management, integration to and content of the CMDB utilising ServiceNow discovery and ACC-V
* Knowledge management, utilisation, and measurement
* Provision of Technical and Service report writing and dashboard creation for team leads to drive down Incidents and see visible trends
* Perform integration's and process automation using ServiceNow capabilities, ensuring that ServiceNow remains the focus point and linking tool to other departments backlogs, and tooling to allow for smooth integration and collaboration

Key Skills and Experience:

* 4+ years development experience within ServiceNow, administrating, designing, developing, and delivering on the platform
* Ability to multitask effectively during busy times and remain calm during stressful situations
* Demonstrable expert knowledge and skills to create capabilities to drive self-service and automation. (Service Portal, Orchestration, Integration Hub)
* ServiceNow implementation and development experience in ITSM modules (Incident, Problem, Change, Service Catalogue/ Request Fulfilment, CMDB & Asset/Procurement)
* Strong Asset Management experience to drive governance, audit, and expenditure forecasts
* Designing and developing custom applications

Preferred Knowledge:

* ServiceNow Administrator Certified
* Certified Implementation Specialist
* Delivered 3+ Projects on the ServiceNow platform
* Experience as a technical resource working on the development of ServiceNow solutions (essential)
* Good working knowledge of ITIL/ ITSM Frameworks
* Experience with any of the following ITSM, CSM, ITOM, SPM, and Integration Hub Experience
* Experience in implementing ServiceNow Self-Service Portals
* Strong knowledge of utilising Flow Designer and Integration Hub to execute spokes and Powershell scripts over the MID Server to drive automation
* Ability to understand business requirements and convert them into solution designs
* Understanding and experience of implementing ServiceNow best practices

ServiceNow Developer - London based - up to £70,000

I'm currently working with a large ServiceNow Consultancy who are looking to build out their ServiceNow offering.

Skills and Experience:

- Experience working with multiple ServiceNow modules, such as ITSM, ITOM and ITAM

- Experience designing and implementing Dashboards and Reports

- Multi-cloud platform understanding

- Delivered in an ITIL environment

- Ability to create workflows for automation deployments

Responsibilities:

- Lead a successful implementation of the ServiceNow Platform

- Work with multiple clients at once while understand how to balance workload

- Build relationships with internal stakeholders to ensure delivery is offered in the of professional way

- Driving process optimisation in line with best practice

MUST HAVE ONE OR MORE OF THE FOLLOWING:

CIS- Service Mapping

CIS- Discovery

CIS- Event Management



Experience:

Implementing CMDB

Implementing Discovery

Completed Service Mapping projectsDevelop integrations to existing IT Operations Management tools using ServiceNow workflows, scripting, and web services/REST APIs as required


Create or update documentation including technical diagrams and design documents in support of ITOM configuration efforts


Support development efforts estimation and development timelines


Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using off-shelf plugins and API methods


Participate in release planning and implementations


Participate in code reviews and review all prepared all technology-related client-facing and internal deliverables

Are you a talented ServiceNow Technical Consultant looking for an amazing career opportunity? Nelson Frank, in collaboration with some of ServiceNow's largest Elite partners, is seeking skilled individuals like you to join our dynamic team. With our clients experiencing rapid growth, this is your chance to work with Australia's leading ServiceNow customers and make a significant impact.

What's in it for you?

1

Work with Prestigious Clients: Join a company that partners with some of Australia's biggest ServiceNow customers, giving you exposure to high-profile projects and invaluable industry experience.
2

Career Advancement: We believe in fostering talent and providing structured internal career advancement opportunities. At Nelson Frank, you can take your career to new heights and unleash your full potential.
3

Excellent Progression Path: Our commitment to your growth extends beyond just your current role. We offer a clear and defined career progression path, enabling you to chart your professional journey with confidence.
4

Industry-Leading Training and Support: We understand the importance of continuous learning and development. As a ServiceNow Technical Consultant at Nelson Frank, you'll have access to top-notch training programs to enhance your skills and stay ahead of the curve.

Basic Requirements:

*

Strong ServiceNow Experience: We're looking for candidates with a proven track record of successful ServiceNow implementations across multiple projects. Showcase your expertise in delivering exceptional results.
*

JavaScript Knowledge: A solid understanding of JavaScript is essential to excel in this role. Your ability to leverage this programming language will be critical in developing innovative solutions for our clients.
*

Exceptional Communication Skills: Effective communication, both written and verbal, is vital. As a consultant, you'll be interacting with diverse stakeholders, so strong interpersonal skills are a must.

Professional Qualifications and Education Requirements:

*

Extensive ServiceNow Project Experience: Your experience in working on ServiceNow projects will be highly valued. Demonstrate your deep understanding of IT Service Management (ITSM) in a ServiceNow environment.
*

ITSM Experience: Familiarity with IT Service Management processes and practices within ServiceNow is a must. Your expertise in IT Operations Management (ITOM), Human Resources Service Delivery (HRSD), and Governance, Risk, and Compliance (GRC) will set you apart.
*

Integration Project Experience: Previous involvement in integration projects will be advantageous, showcasing your ability to seamlessly integrate ServiceNow with other systems and platforms.
*

Professional Communication and Problem-Solving Skills: Strong communication skills, combined with excellent problem-solving abilities, will enable you to address complex challenges and deliver innovative solutions. Attention to detail is crucial to ensure the accuracy and effectiveness of your work.

Take the Next Step:

If you are ready to take your ServiceNow consulting career to new heights, We are a part of the Frank Recruitment Group, specializing in sourcing and placing top-notch IT candidates worldwide.

Send your CV to R.jacob@nelsonfrank.com or give us a call at +61 3 8592 0584 to explore this exciting opportunity further.

Vous intervenez en tant que consultant(e) technique ServiceNow

Missions

* Projet en build et en Run
* Multi projets
* Implémentation de module et développement d'application métier

Profils recherchés

* Connaissance de certains modules
* Développement : javascript, Angular, HTML, CSS, Bootstrap...
* Vous parlez bien Anglais
* Vous souhaitez apprendre et vous certifier autour de la solution ServiceNow