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This role will be responsible for working with business users to analyze detailed business and technical reporting requirements to recommend technical solutions using a combination of ServiceNow Performance Analytics and other related reporting tools (SQL Server, Tableau) to drive the development of ServiceNow Strategic Portfolio Management (SPM) reporting. The ideal candidate has ServiceNow Performance Analytics experience, working knowledge of core ServiceNow SPM data (e.g. Project and Portfolio Management, Demand Management, Resource Management, Timecard Management, and Financial Management), strong business and financial aptitude, analytical skills, thinks "outside the box", is naturally curious, highly collaborative, and has a passion for tackling complex data-centric problems.

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Responsible for leading the design and development of ServiceNow SPM reporting using a combination of ServiceNow, ServiceNow Performance Analytics, and relational database reporting tools
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Provide a link between the technical and business reporting functionality for ServiceNow SPM
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Design and align overall ServiceNow SPM reporting strategy to support core business operations (e.g. Project and Portfolio Management and Financial Reporting, Enterprise PMO Reporting)
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Oversee developers' work and own overall quality and delivery of development
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Maintain expert knowledge of the ServiceNow SPM Performance Analytics and familiarity of related ServiceNow SPM Products; PPM, Demand Management, Resource Management, Timecard Management, and Financial Management
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Tackle complex problems requiring a creative mindset to find innovative and elegant solutions
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Proficiency with ServiceNow with SPM Products (Project Portfolio Management, Demand Management, Financial Management, Resource Management, Time Management, Agile Development, SAFe, and Test Management)

The Sr. ServiceNow Developer reports to the Manager - Technical Architect - ServiceNow.

It is expected that this role may require infrequent travel both nationally and internationally (max 10%).

If you join our team, you'll enjoy:

* Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

* Continuous professional growth and leadership opportunities.

* Health, wellness, and financial benefits to offer peace of mind to you and your family.

* World-class facilities and the technology you need to thrive - in our offices or yours. Responsibilities Include, but not limited to:

* Implement ServiceNow platform capabilities specifically the ITAM, ITSM, ITOM and SecOps modules including leading customer workshops and technical sessions, form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations.

* Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer.

* Mentor and provide guidance to other developers within the team

* Identify potential "problem" areas within customer ServiceNow environments and provide consultative resolutions.

* Keeps up to date with industry trends and new ServiceNow offerings to maximize value received from the platform.

* Complete all work within agreed timescales and KPI's.

* See themselves as part of the greater whole in meeting and exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM.

* Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations.

* Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle - from licensing to purchasing to deployment to decommissioning.



Qualifications

* Candidates will hold a Bachelor's Degree or equivalent experience

* Minimum of having led and delivered 4 ITAM, ITOM, or ITSM implementations

* Minimum 5 years holding a position configuring and customizing ServiceNow environments

* Minimum of 5 years of experience with common web technologies and networking (e.g. XML, JSON, AJAX, CSS, etc.) * Experience implementing, configuring, and customizing ServiceNow including experience with common web technologies and networking (e.g. XML, JSON, AJAX, CSS, etc.).

Requirements:
* Bachelor's degree
* 2 years of ServiceNow experience at least as administrator or developer minimum
* 2 years of experience with IT Operations or ServiceNow implementations
* Fully bilingual (French/English)
* QC based

Preferred:
* Understanding of Agile methodology
* ITIL certified
* ServiceNow CSA certification
* ServiceNow CAD certification

Key Responsibilities and Duties
* Primary operational point of contact for ServiceNow platform operations
* Provide support and resolution to escalated ServiceNow platform incidents
* Coordinate with the project and IT teams and manage deployments across production and sub-production instances
* Develop and promote platform enhancements (e.g. flows, catalogue items, form enhancements, integrations, CMDB, etc.)
* Perform upgrades and patching on the platform
* Manage and monitor platform performance and security including MID server and integrations deployment
* Coach and mentor junior technical staff
* Ensure technical documentation of enhancements and stories is maintained up to date
* Ensure that technical implementation of the platform is done in accordance to best practices including security and minimization of technical debt
* Validation and estimation of functional/non-functional requirements
* Availability to work weekends and holidays when required as planned as part of a broader team (24X7 operation)

The Sr. ServiceNow Developer reports to the Manager - Technical Architect - ServiceNow.

It is expected that this role may require infrequent travel both nationally and internationally (max 10%).

If you join our team, you'll enjoy:

* Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

* Continuous professional growth and leadership opportunities.

* Health, wellness, and financial benefits to offer peace of mind to you and your family.

* World-class facilities and the technology you need to thrive - in our offices or yours. Responsibilities Include, but not limited to:

* Implement ServiceNow platform capabilities specifically the ITAM, ITSM, ITOM and SecOps modules including leading customer workshops and technical sessions, form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations.

* Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer.

* Mentor and provide guidance to other developers within the team

* Identify potential "problem" areas within customer ServiceNow environments and provide consultative resolutions.

* Keeps up to date with industry trends and new ServiceNow offerings to maximize value received from the platform.

* Complete all work within agreed timescales and KPI's.

* See themselves as part of the greater whole in meeting and exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM.

* Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations.

* Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle - from licensing to purchasing to deployment to decommissioning.



Qualifications

* Candidates will hold a Bachelor's Degree or equivalent experience

* Minimum of having led and delivered 4 ITAM, ITOM, or ITSM implementations

* Minimum 5 years holding a position configuring and customizing ServiceNow environments

* Minimum of 5 years of experience with common web technologies and networking (e.g. XML, JSON, AJAX, CSS, etc.) * Experience implementing, configuring, and customizing ServiceNow including experience with common web technologies and networking (e.g. XML, JSON, AJAX, CSS, etc.).

Any 4 year ServiceNow Developers with custom applications experience are encouraged to apply!

Typical responsibilities include:

* Proven experience as a key technical resource leading the development of solutions in client environments.
* Provide technical leadership and training, perform peer code reviews and ensure the ServiceNow team follows development best-practices
* Experience with implementation of Service Now, working with all core ITSM processes, as well as Discovery, Orchestration, App Creator, Demand Management, Project Management, Performance Analytics and other applications as they relate to ServiceNow
* Experience developing custom business applications on ServiceNow platform
* Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades
* Create and maintain API and data integration processes between ServiceNow and other services.
* Generate operational reports and KPI analysis as needed
* Prepare client facing and internal deliverables that are technology related
* Transform functional requirements into detailed technical designs that represent actionable development tasks
* Maintain production system reliability through utilization of change management process
* Monitor health, usage and overall compliance of the application
* Perform version upgrades and install patches
* Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces and any other customization required to support client processes
* Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes and performing root cause analysis

Qualifications

* Bachelor's degree in Computer Science, MIS or Business-related discipline
* 4+ years of hands-on experience as ServiceNow Developer or ServiceNow Implementation Specialist
* Strong communication skills (oral and written)
* Certified ServiceNow Application Developer - or the ability to complete within 60 days of hire
* Certified in Scaled Agile Framework (SAFe) - or the ability to complete within 60 days of hire
* Experience developing and implementing systems using Agile/Scrum methodology
* Experience with ITIL Service Management processes. ITIL Foundations certification preferred.
* Experience with web technologies such as DHTML, CSS, AJAX, XML, HTTP
* Experience with Server-side technologies such as Rino, Jelly
* Experience with Database technologies such as JDBC, SQL
* Previous experience configuring and customizing all aspect of ServiceNow - UI Actions, UI Policy, UI Pages, Business Rules, Client Scripts, Include Scripts, Catalog Client Scripts, Catalog UI Polices, Email Scripts, Scripted Web Services, Rest and SOAP web services, Roles / Groups to name a few
* Must be eligible to meet government eligibility requirements including public trust clearance
* Must pass a background check and drug test

Role: ServiceNow Developer
Location: London
Salary: up to £75,000



Experience:

* 4 or more years of experience in ServiceNow Development
* Familiarity with ServiceNow workflows, configurations, and integration's
* Knowledge of the following is a bonus: Angular, Javascript, groovy, and ITIL
* Ability to communicate with internal stakeholders at a high level



Responsibilities:

* Design and develop ServiceNow applications, workflows, and integration's
* Collaborate with stakeholders to understand business requirements and translate them into technical solutions
* Troubleshoot and resolve technical issues related to ServiceNow applications
* Provide technical support to end-users of ServiceNow applications
* Maintain and update existing ServiceNow applications and configurations
* Stay up-to-date with new developments and best practices in ServiceNow development

Elevate Your Career as a ServiceNow Technical Consultant!

If you're passionate about turning business needs into seamless solutions and have a knack for innovation, we invite you to apply for the ServiceNow Technical Consultant role.

Why Choose Us:

At our clients companies, innovation thrives and excellence is our norm. As a ServiceNow Technical Consultant, you'll be at the forefront of shaping our Enterprise Service Management landscape. Here's what awaits you:

Your Impact:

* Innovative Solutions: Shape cutting-edge ServiceNow solutions to redefine Enterprise Service Management.
* Guided Implementation: Lead the design and implementation of customized ServiceNow modules.
* Architectural Brilliance: Create robust system architecture, data models, and integration points.
* Technical Mastery: Develop and maintain clear technical artifacts for seamless execution.
* Leadership Opportunity: Guide your team in coding standards, best practices, and deployment strategies.
* Collaborative Success: Collaborate closely with stakeholders for aligned and effective solutions.
* Continuous Growth: Identify enhancements and optimize ServiceNow functionalities.
* Security Assurance: Ensure compliance with robust security standards.

Your Skills:

* ServiceNow Expertise: Proficiency in forms, workflows, and customizations.
* Effective Communicator: Navigate technical matters with clarity and confidence.
* Data Integration: Understand data dependencies and interfaces within ServiceNow.
* CMDB: Maintain and optimize ServiceNow's CMDB and Service Catalog.
* Module Proficiency: Familiarity with ServiceNow ITSM + other modules is a plus.
* Solution Track Record: Proven ability in analyzing and documenting ServiceNow solutions.

*Must be Australian/New Zealand-based and have full working rights*
PR or Citizen

If you're on the hunt for a new role, or know someone in your network suitable, please reach out:
📧 r.jacob@nelsonfrank.com
Phone: +61 3 8592 0584

ServiceNow Technical Consultant - Full-Time (New Opportunity!)

Client: Boutique Consultancy

Location: Full Remote (some travel across the UK)
Salary: £65,000 -£80,000 (DOE)

Requirements:
-At least 3-5 years of ServiceNow design and development experience.
-Experience beyond ITSM into ITOM, Project Portfolio Management, HR Management.
- Ideally coming from a consulting background with strong stakeholder management experience.

If you want to find out more information, please contact me on 02038266694 or on d.landi-scarpato@nelsonfrank.com

* Having certifications within integration or application development of the ServiceNow platform
* Having any of the certifications within the implementation of ServiceNow in the areas of: IT Service Management, CSM.
* Working customer-facing and being exposed to problem-solving with attention to details
* Working according to the Agile/Scrum delivery methodology
* Are exposed or work hands-on with the technologies present in the ServiceNow platform like Javascript, JSON, HTML, AngularJS, REST Integrations, SQL data modeling
* Having strong communication skills
* Working with clients to assess the current state of tools and processes and define approaches to transition to a service-based organization

* Have experience with or the willingness to learn ServiceNow and be a technical delivery resource or solution consultant that designs the elements of the delivery.
* Can Combine the ability to work with technology with the ability to work with customers.
* Has the willingness to learn how to master both the technical and business side in order to become the bridge that enables technology to solve business needs.