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For Permanent

ServiceNow SecOps Developer

USA, Texas, Houston

  • 110000 to 140000 GBP
  • Developer Role
  • Seniority: Mid-level

Job description

This position is remote (US based) and candidates can expect to work during normal business hours associated with their local time zone.

Responsibilities / Required Skills:

* Advanced level understanding of ServiceNow application UI and workflow configuration, report development, integration components (e.g. LDAP, SSO, etc.)
* Experience leading or heavily supporting at least two full lifecycle ServiceNow Security Operations implementations
* Minimum 2 years' experience with ServiceNow
* Minimum 2 years' experience implementing ServiceNow SecOps solutions using:

* Vulnerability Response

* Security Incident Response

* Threat Intelligence.

* ServiceNow technical configuration and development including application UI configuration, workflow configuration, setup of integrations and development of reports and dashboards
* Web Technologies scripting (XML, HTML, JavaScript, Web Services, etc.)
* ServiceNow Certifications for System Administrator and Certified Implementation Specialist (or commitment to attain these certifications within 90 days of hire date)
* 2+ years of experience in security/security operations process design/process improvement
* Excellent interpersonal, written and verbal communication skills
* Experience and comfort in producing project deliverables to include project plans, project status, test plans/results, training materials and release notes
* Understanding of Agile SCRUM development methodology
* Expert or advanced level experience with non-core applications (ex. Orchestration, Discovery, Performance Analytics, etc.) and integrations

Required Skills:

* Experience leading or heavily supporting at least two full lifecycle ServiceNow Security Operations implementations
* Minimum 2 years' experience with ServiceNow
* Minimum 2 years' experience implementing ServiceNow ITOM solutions
* ServiceNow Certifications for System Administrator (or commitment to attain these certifications within 90 days of hire date)
* Excellent interpersonal, written and verbal communication skills
* Understanding of Agile SCRUM development methodology

Desired Skills:

* ServiceNow Certified Implementation Specialist Certification for Security Operations and/or Vulnerability Response.
* Knowledge of requirements capturing tools, ie. Jira.

ServiceNow Senior ITBM Developer

Canada, Ontario

  • 140000 to 160000 CAD
  • Developer Role
  • Seniority: Senior

Job description

Position Responsibilities:

A ServiceNow Technical Architect provides guidance to our customers related to the processes they are attempting to model and automate in ServiceNow and develops those solutions for the customer's ServiceNow environment. In addition, an Architect will work on developing the product suite and provide mentoring to less senior technical resources.

* Provide ServiceNow development assistance to customers including, but not limited to, form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations
* Coordinate with the Engagement Manager or Customer to understand business requirements and rationale behind changes to existing functionality as well as new functionality to be deployed
* Lead functional and process workshops with Customer
* Translate business needs into technical requirements
* Answer technical and application configuration questions
* Advise internal resources and customers on ServiceNow process and development best practices
* Create complex technical designs to meet Customer needs
* Configure and customize new applications and modules
* Implement new functionality for customers while using ServiceNow best practices
* Assist in troubleshooting ServiceNow upgrades, patching, and release management
* Provide analysis of problems and possible solutions
* Produce detailed documentation on all work completed
* Lead technical implementation teams including code review for less experienced consultants
* Wherever possible, enable the customer's ServiceNow administrator(s) to be self-sufficient.
* Conduct technical training and knowledge transfer sessions.
* Research systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solutions
* Other duties as assigned and requested

What You Bring:

* Working experience with IT Business Management processes (Innovation Management, Demand Management, Portfolio and Project Management, Resource Management, Time) or Specific process area.
* 5+ years of experience implementing, configuring, and customizing ServiceNow
* Minimum of 4 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)
* Required Certification: ServiceNow Fundamentals Certification
* Preferred Certifications: PMP Certification, ITIL v3 Certification, Certified ServiceNow Administrator, Certified Implementation Specialist Certification(PPM), ServiceNow Implementation Specialist in two or more applications, Scrum Master Certification
* Bachelor's Degree or equivalent work experience
* Excellent communication skills and a strong personal commitment to quality service
* Ability to understand and implement complex end-user requirements
* Consultative perspective to optimized business processes and eliminate redundancy
* Exceptional presentation skills and the ability to relate to various level of stakeholders
* Conceptual understanding of operating models, business processes and underlying IT that supports it and the organizations structure
* Conceptual understanding of establishing value of each application
* Strong understanding of Agile and Waterfall Methodologies, Application Portfolio Management, IT architecture, JavaScript and web software design principals
* Working knowledge of Agile frameworks and tools including Scrum, Kanban, Lean, Safe and others
* Experience with IT Finance, PPM, SDLC and Application Portfolio Management tools
* Integration experience with Financial or Project Accounting systems
* Web Services integrations (SOAP, REST)
* Working Knowledge of the Common Service Data Model (CSDM)


ServiceNow Engineer

USA, Wisconsin, Milwaukee

  • 100000 to 115000 USD
  • Developer Role
  • Seniority: Junior

Job description



US Citizenship required

The Responsibilities:

* Provide leadership and support as ITIL team's technical lead for the ITSM tool. Oversees technical design, build, test of services and solutions, and implementation as coordinating with partners as appropriate. Contributes to decisions about tools, methods & approaches. Writes and maintains technical documentation. Manages priorities and escalations.
* Oversee Configuration Management processes and execution across IT and multiple service providers ensuring adherence and adoption while driving compliance with the procedures, policies, data, technologies, and tools. Includes leadership reporting and dashboards identifying trends, providing visibility, and leading resolution where appropriate. Reviews efficiency and effectiveness of controls and ensures the design of the processes remain fit for purpose and aligns with business and industry best practices.
* Assess new ServiceNow releases, managing release projects, and providing direction regarding adoption of new features. Designs and configures/builds components as required. As the ITSM tool SME, collaborate with ITIL team on ITIL functionality for Incident Management, Request/Catalog Management, Problem Management, Change Management, Knowledge Management, Self-Service Portals, and CMDB, IT Run, IT, and support partners.
* Assist in designing and implementation of reports, dashboards, and custom views utilizing applications such as Performance Analytics
* Leveraging ServiceNow to monitoring the contractual obligations and economic impacts of global Service Provider agreements via SLAs and reporting.

The Other Qualifications:

* You have at least 4 years of experience implementing, designing, and developing ITSM solutions preferably in ServiceNow
* Experience managing the Configuration Management process and related ITSM solution
* Preferred 4-year technical-oriented degree, or equivalent work experience with technical product and application support across CPG business processes
* Experience in JavaScript, HTML, CSS, AngularJS, JSON and other scripting languages
* Preferred ServiceNow System Administration Certification and ServiceNow Advanced System Administration Certification
* Understanding of ITIL Foundations version 3 or version 4 (Certification Preferred)
* Preferred that you have at least 2 years experiencing working with multiple 3rd-party service providers in IT Service Operations
* Skilled in "Leading Others" to influence, drive and challenge our key IT service provider resources accordingly
* Effective communication skills - both verbal and written
* Your constant curiosity fosters an innovative style to create effective, efficient solutions.

Work Perks You Need to Know About:

* As the world's family brewer, we have the scale to make big things happen and still get to know colleagues on a first name basis across the globe
* We play our part to make a difference - from charitable donations to hitting the streets together to build parks - giving back to the community is part of our culture and who we are.
* Access to cool brand clothing and swag, top events, beer allotment
* Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental and pension benefits

* Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences

ServiceNow Developer

Australia, New South Wales, Sydney

  • 120000 to 180000 AUD
  • Developer Role
  • Skills: ServiceNow/Technical Consultant/Technical Developer/Technical Architect/Developer/ServiceNow Developer/ServiceNow Consultant/ServiceNow Technical Consultant/Technical Consultant
  • Seniority: Mid-level

Job description

Nelson Frank is in collaboration with someone of ServiceNow's largest Elite partners. We are looking for a ServiceNow technical consultant for a permanent position based in Sydney but has remote working options.

Due to our clients rapid growth, we are in need of great Technical Consultants to join the team.

What's on offer:

* Sydney-based position with remote working opportunities.
* Opportunity to work for some of Australia's largest ServiceNow customers.
* Structured internal career advancement opportunities.
* Excellent career progression
* Industry leading training and support

Basic Requirements:

* Strong ServiceNow Experience across multiple projects
* Good JavaScript Knowledge
* Great communication skills both written and verbal

Professional qualifications and education requirements:

* Extensive work-experience on ServiceNow projects
* ITSM Experience in ServiceNow
* Integration project experience
* Professional communication skills
* Excellent problem solving skills
* Attention to detail
* Team leadership/management skills - (Desirable)

Please get in contact with us at Nelson Frank part of the Frank Recruitment Group where we source candidates on a global scale and place them in the best companies worldwide. Please send your CV to or feel free to give me a call on: +61 3 8592 0584

Hope to hear from you soon!