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For Permanent in Boston

Ref: 02/12/2021_1613148796

ITSM Technical Consultants (Developers)

USA, Massachusetts, Boston

  • 111 to 140000 USD
  • Consultant Role
  • Seniority: Mid-level

Job description

Searching for all ITSM Technical Consultants (Developers)

Office: Remote

Salary: $110,000 - $140,000



This company is the largest global pure-play ServiceNow consultancy, delivering large-scale Digital Transformation project to the Fortune 1,000. Now, as an independent part of NTT DATA's global footprint, our client's impact on the global market is broadened and employees have expanded and employees have expanded resources that can further foster their curiosity.

Focus

2.5 -5 year's experience

ServiceNow Technical Consultants developing and consulting internal and external with stakeholders

Integrations experience is a plus



Travel

Remote through COVID with minimal travel post COVID

20%-30% (2-4 day trip every 4-6 weeks)



Interview Process

3 Zoom Meetings

1st Zoom - 30 minute conversation w/ people manager on technical team

2nd Zoom - 60 minute tech interview that involves talking through solutions on user stories from projects and potentially driving conversation so the team can assess breadth of knowledge

3rd Zoom - 45 minute conversation w/ Director of Tech Consulting





A day in the life of the Technical Consultant

* Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform.

* Advise clients on best practice within the ServiceNow platform to create lasting value and enhanced experiences.
* Collaborate effectively with virtual team members to achieve project goals and produce a variety of high-quality deliverable.
* Contribute on multiple Agile engagements, utilizing the clients methodology and tools to enhance project efficiency.
* Demonstrate flexibility by delivering on a variety of project roles; including documentation, testing, and training.
* Innovate and identify solutions that can be reused on future engagements.
* Proactively keep ServiceNow skills current and contribute to the client thought leadership.





If you believe that you would be a great fit and want to join this amazing culture please email a copy of your resume at j.davidson@nelsonfrank.com or you can contact me via phone at 215-789-9947 (ext 9447)

Ref: 02/17/2021_1613580824

Senior Technical Consultants / Architects

USA, Massachusetts, Boston

  • Negotiable
  • Consultant Role
  • Seniority: Senior

Job description

Searching for all Senior Technical Consultants / Architects



Our client is the largest global pure-play ServiceNow consultancy, delivering large-scale Digital Transformation projects to the Fortune 1,000. With our client you will have direct access to some of the most accomplished individuals within the ServiceNow eco-system.You will have the opportunity to work on a wide variety of implementations, integrations, and upgrades within some of the top Enterprise companies in the US.

Characteristics in Candidate

Looking for heavy investment in training/certifications more than a MAX salary

Looking for a strong culture to build their consulting experience

Looking to mentor others and be mentored by others

Driven by client success Collaborative

Salary

Senior Tech Consultants = $100k-$140k (flexibility)

Technical Architects = $140k-$160k (flexibility)

Travel

Remote throughout COVID with minimal travel post COVID

Travel would be 2-4 days every 4-6 weeks

Interview Process

3 Zoom Meetings

* 1st Zoom - 30 minute conversation w/ people manager on technical team
* 2nd Zoom - 60 minute tech interview that involves talking through solutions on user stories from projects and potentially driving conversation so the team can assess breadth of knowledge
* 3rd Zoom - 45 minute conversation w/ Director of Tech Consulting

Technical Consultant Skill Set:

* 3-5 years of experience with ServiceNow and have a comprehensive understanding of the ServiceNow enterprise product suite (including core process areas in ITSM, plus others such as ITOM, HR, CSM, UX, ITAM, ITBM)
* Broad experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request, CMDB, Knowledge
* 2+ additional process areas outside of Core, at least one process area outside of IT (HR, GRC, Finance Mgmt, Facilities, etc.)
* Experience in one or more of the following a plus: Orchestration, Integrations, Service Portal (UX Design)
* Experience working with Agile teams, methodologies, and tools in a virtual environment.
* A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features.
* A love of working in a fast-paced, collaborative, and entrepreneurial environment with smart and fun people.



Technical Architect Skill Set:

* 5+ years of ServiceNow platform experience with a comprehensive understanding of the product suite
* 6 to 10 years of related client-facing consulting experience, preferably with ServiceNow.
* CSA, CAD, and ITSM (CIS) certifications, plus expertise in 2+ additional process areas outside of ITSM (ITOM, HR, CSM, UX, ITAM, ITBM)
* Experience with web technologies (XML, HTML, Angular JS, Web Services, etc.) and developing with JavaScript on the ServiceNow platform
* Experience working with Agile teams, methodologies, and tools in a virtual environment.
* Experience in one or more of the following a plus: Orchestration, integrations, custom application development.
* Demonstrated experience with the Agile methodology, leading sprint planning efforts, reviewing stories against business requirements, splitting epics, and ordering development logically
* Experience assigning estimates for units of work (stories, defects, documentation, etc.) and coaching resources on the technical development and configuration against defined user stories
* Ability to lead client facing workshops and meetings, and conduct calls with customers independently or in support of business process/requirements gathering efforts
* Experience with supervising and inspecting code migrations between instances, as well as providing feedback to technical resources on approaches to remediate assigned defects.
* Ability to keep a client's business goals at the forefront of the conversation and articulate design decisions impacts to maintenance and longevity.
* A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features.
* A calm, adaptable, and driven approach to both client engagements and internal efforts/teams.
* A love of working in a fast-paced, collaborative, and entrepreneurial environment with smart and fun people.

If you believe that you would be a great fit and want to join this amazing culture please email a copy of your resume at j.davidson@nelsonfrank.com or you can contact me via phone at 215-789-9947 (ext 9447)

Ref: 02/24/2021_1614187613

ServiceNow Senior Technical Consultants / Developers

USA, Massachusetts, Boston

  • Negotiable
  • Consultant Role
  • Seniority: Senior

Job description

ServiceNow Senior Technical Consultants / Developers



Our client is the largest global pure-play ServiceNow consultancy, delivering large-scale Digital Transformation projects to the Fortune 1,000. With our client you will have direct access to some of the most accomplished indiviualds within the ServiceNow eco-system.You will have the opportunity to work on a wide variety of implementations, integrations, and upgrades within some of the top Enterprise companies in the US. The company invests a lot into its employees with not only career growth but also certifications in ServiceNow.

Characteristics in Candidate

Looking for heavy investment in training/certifications more than a MAX salary

Looking for a strong culture to build their consulting experience

Looking to mentor others and be mentored by others

Driven by client success Collaborative

Salary

Senior Developers = $100k-$140k (flexibility)



Travel

Remote throughout COVID with minimal travel post COVID

Travel would be 2-4 days every 4-6 weeks

Interview Process

3 Zoom Meetings

* 1st Zoom - 30 minute conversation w/ people manager on technical team
* 2nd Zoom - 60 minute tech interview that involves talking through solutions on user stories from projects and potentially driving conversation so the team can assess breadth of knowledge
* 3rd Zoom - 45 minute conversation w/ Director of Tech Consulting

Technical Consultant Skill Set:

* 3-5 years of experience with ServiceNow and have a comprehensive understanding of the ServiceNow enterprise product suite (including core process areas in ITSM, plus others such as ITOM, HR, CSM, UX, ITAM, ITBM)
* Broad experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request, CMDB, Knowledge
* 2+ additional process areas outside of Core, at least one process area outside of IT (HR, GRC, Finance Mgmt, Facilities, etc.)
* Experience in one or more of the following a plus: Orchestration, Integrations, Service Portal (UX Design)
* Experience working with Agile teams, methodologies, and tools in a virtual environment.
* A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features.
* A love of working in a fast-paced, collaborative, and entrepreneurial environment with smart and fun people.



* Experience with supervising and inspecting code migrations between instances, as well as providing feedback to technical resources on approaches to remediate assigned defects.
* Ability to keep a client's business goals at the forefront of the conversation and articulate design decisions impacts to maintenance and longevity.
* A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features.
* A calm, adaptable, and driven approach to both client engagements and internal efforts/teams.
* A love of working in a fast-paced, collaborative, and entrepreneurial environment with smart and fun people.

If you believe that you would be a great fit and want to join this amazing culture please email a copy of your resume at j.davidson@nelsonfrank.com or you can contact me via phone at 215-789-9947 (ext 9447)