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For Permanent

CSM Principal Technical Consultant - ServiceNow

USA, Texas, Dallas

  • $160,000 to $180,000 USD
  • Consultant Role
  • Seniority: Senior

Job description

The ServiceNow Principal Technical Consultant (PTC) is the functional and technical expert of a customer engagement team, consulting with customers and configuring the ServiceNow platform based on configuration best practices, all with the goal of accelerating and driving customer business outcomes. They will be a technical lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes.



Position Responsibilities:

* Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
* Advise customers in their efforts to take advantage of the ServiceNow platform in their efforts to improve their business processes
* Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
* Draft technically focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
* Guides and provides ad-hoc oversight/training for the customer's future system administrators
* Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
* Provide technical expertise in how to best support ServiceNow best practices focused on configuration vs. customization
* Develop required integration components (SSO, LDAP, etc.) with multiple systems
* Develop required portal components
* Promote continuous improvement practices for delivery/engagement materials
* Provide training and mentoring to other members of the Delivery team upon request

Requirements

* Excellent communication skills and a strong personal commitment to quality service
* The ability to work independently and with a team
* Ability to work remotely and with remote resources as needed
* Ability to work with different personalities with varied skill levels
* Ability to understand and implement complex end-user requirements
* Ability to effectively organize work across multiple projects
* 5+ years of experience implementing, configuring, and customizing ServiceNow
* Bachelor's Degree or equivalent work experience
* Minimum of 4 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)

Benefits

* Work from Home Options
* Custom Training & Development Programs
* Competitive Paid Time Off Benefits
* Competitive Salary & Incentive Compensation Program
* Healthcare Plan (Medical, Dental & Vision)
* 401(k) with Employer Match
* Life Insurance (Basic, Voluntary & AD&D)

new

ServiceNow CSM Techno-functional Consultant - Canada

Canada, Quebec, Montréal

  • CA$100,000 to CA$125,000 CAD
  • Consultant Role
  • Seniority: Junior

Job description

What will your typical day look like?

As a Consultant or Senior Consultant within our ServiceNow Customer technology team, you will work directly with the delivery team and external stakeholders to bring together all of the client's current business requirements and processes. You will work with the delivery team in developing a solution to meet the customer's needs while improving their current situation. You will use your knowledge to participate and support process improvement initiatives.

About the team:

They are helping enterprises reduce the experience gap between the consumer grade experiences they have at home and the ones they have at work. They team has over 300 dedicated, highly certified team members who are serving some of the most iconic Canadian and Global brands to imagine, deliver and run great customer experiences.



Enough about us, let's talk about you

You are someone with:

* Bachelor's degree, and a consulting or business analyst experience
* 3-5 years of experience as a business analyst, management of requirements and delivery of projects as a Project/Program Manager with ServiceNow or other SAAS solutions.
* Established background in carrying out the functional analysis of a project from beginning to completion,
* Experience with ServiceNow or other SAAS design and architecture
* Proven ability with Customer operations technology including, but not limited to; Customer Operations, Customer Portal, Customer Experience
* Experience in implementing ServiceNow projects or similar tools (CSM required)

new

ServiceNow CSM Techno-functional Consultant - Canada

Canada, Ontario, Toronto

  • CA$100,000 to CA$125,000 CAD
  • Consultant Role
  • Seniority: Junior

Job description

What will your typical day look like?

As a Consultant or Senior Consultant within our ServiceNow Customer technology team, you will work directly with the delivery team and external stakeholders to bring together all of the client's current business requirements and processes. You will work with the delivery team in developing a solution to meet the customer's needs while improving their current situation. You will use your knowledge to participate and support process improvement initiatives.

About the team:

They are helping enterprises reduce the experience gap between the consumer grade experiences they have at home and the ones they have at work. They team has over 300 dedicated, highly certified team members who are serving some of the most iconic Canadian and Global brands to imagine, deliver and run great customer experiences.



Enough about us, let's talk about you

You are someone with:

* Bachelor's degree, and a consulting or business analyst experience
* 3-5 years of experience as a business analyst, management of requirements and delivery of projects as a Project/Program Manager with ServiceNow or other SAAS solutions.
* Established background in carrying out the functional analysis of a project from beginning to completion,
* Experience with ServiceNow or other SAAS design and architecture
* Proven ability with Customer operations technology including, but not limited to; Customer Operations, Customer Portal, Customer Experience
* Experience in implementing ServiceNow projects or similar tools (CSM required)