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ServiceNow Technical Architect (m/f/d)

Location: Germany (must be based here)
Travel: Occasional client and internal travel
Employment Type: Full-time

About the Role

We are supporting an established organisation in their search for an experienced ServiceNow Technical Architect to lead the design and delivery of robust, scalable ServiceNow solutions for enterprise customers.

This role is ideal for someone who combines deep technical expertise across the ServiceNow platform with strong architecture, leadership, and customer-facing skills. You will play a key role in shaping technical direction, ensuring best practices, and supporting complex implementations.

Key Responsibilities

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Act as the technical authority for ServiceNow implementations across multiple projects
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Design end-to-end ServiceNow architectures, with a strong focus on ITSM and CSM, as well as additional modules
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Translate business and functional requirements into technical designs and solution architectures
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Define integration approaches, data models, security, and performance considerations
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Provide hands-on technical guidance to development and delivery teams
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Ensure solutions align with ServiceNow best practices, platform standards, and future scalability
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Participate in client workshops, technical discussions, and design reviews
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Support pre-sales activities where required (technical input, solution validation, estimations)
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Stay current with ServiceNow releases, capabilities, and architectural patterns

Required Experience & Skills

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Proven experience as a ServiceNow Technical Architect or senior technical lead
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Strong hands-on experience with ITSM and CSM (essential)
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Experience with additional ServiceNow modules such as ITOM, HRSD, CMDB, or custom applications
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Deep understanding of ServiceNow platform architecture, including:

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Scripting (JavaScript, Glide API)
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Integrations (REST/SOAP, MID Server)
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CMDB and data modelling
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Security and role-based access

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Experience delivering complex, enterprise-scale ServiceNow implementations
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Strong communication skills with the ability to engage both technical and non-technical stakeholders
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Comfortable working remotely with occasional travel



Please apply to find out more!

Job Title: ServiceNow Architect
Location: United Kingdom (Hybrid)
Salary: Up to £115,000 + Benefits
Security Clearance: Must be eligible for UK Security Clearance

Overview
A leading UK consultancy is looking for an experienced ServiceNow Architect to join its expanding ServiceNow practice. This role offers the opportunity to lead the architecture and delivery of complex ServiceNow solutions across major digital transformation programmes for both public and private sector clients.

The successful candidate will play a key role in shaping enterprise-scale ServiceNow implementations, with exposure to multiple platform modules including HR Service Delivery (HRSD) and other core ServiceNow capabilities.



Key Responsibilities

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Define and own the ServiceNow architecture across client engagements.
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Lead the design and implementation of scalable, secure, and high-performing ServiceNow solutions.
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Provide architectural oversight across multiple modules, including HR Service Delivery (HRSD) and other platform capabilities.
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Work closely with client stakeholders, delivery teams, and senior leadership to translate business requirements into technical architecture.
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Ensure platform design aligns with ServiceNow best practices, governance, and enterprise architecture standards.
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Provide technical leadership and mentorship to ServiceNow developers and technical teams.
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Review and approve solution designs, integrations, and custom development.
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Support pre-sales activities including solution design, estimations, and technical proposals.



Required Skills & Experience

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Extensive experience working with the ServiceNow platform in a senior technical or architectural role.
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Strong experience designing solutions across multiple ServiceNow modules (e.g., HRSD, ITSM, CSM, ITOM).
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Deep understanding of ServiceNow architecture, platform capabilities, and best practices.
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Experience designing complex integrations using REST/SOAP APIs and third-party systems.
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Strong stakeholder management and client-facing experience.
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Experience leading technical teams and guiding delivery on large-scale programmes.
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ServiceNow certifications such as Certified Technical Architect (CTA), Certified Master Architect (CMA), or equivalent are highly desirable.



What's on Offer

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Salary up to £115,000 depending on experience
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Opportunity to lead architecture on major national transformation programmes
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Access to ServiceNow certifications and advanced training
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Flexible/hybrid working environment
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Strong career progression within a rapidly growing ServiceNow practice



Please reach out to apply and find out more!