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ServiceNow Technical Architect (m/f/d)

Location: Germany (must be based here)
Travel: Occasional client and internal travel
Employment Type: Full-time

About the Role

We are supporting an established organisation in their search for an experienced ServiceNow Technical Architect to lead the design and delivery of robust, scalable ServiceNow solutions for enterprise customers.

This role is ideal for someone who combines deep technical expertise across the ServiceNow platform with strong architecture, leadership, and customer-facing skills. You will play a key role in shaping technical direction, ensuring best practices, and supporting complex implementations.

Key Responsibilities

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Act as the technical authority for ServiceNow implementations across multiple projects
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Design end-to-end ServiceNow architectures, with a strong focus on ITSM and CSM, as well as additional modules
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Translate business and functional requirements into technical designs and solution architectures
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Define integration approaches, data models, security, and performance considerations
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Provide hands-on technical guidance to development and delivery teams
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Ensure solutions align with ServiceNow best practices, platform standards, and future scalability
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Participate in client workshops, technical discussions, and design reviews
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Support pre-sales activities where required (technical input, solution validation, estimations)
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Stay current with ServiceNow releases, capabilities, and architectural patterns

Required Experience & Skills

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Proven experience as a ServiceNow Technical Architect or senior technical lead
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Strong hands-on experience with ITSM and CSM (essential)
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Experience with additional ServiceNow modules such as ITOM, HRSD, CMDB, or custom applications
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Deep understanding of ServiceNow platform architecture, including:

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Scripting (JavaScript, Glide API)
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Integrations (REST/SOAP, MID Server)
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CMDB and data modelling
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Security and role-based access

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Experience delivering complex, enterprise-scale ServiceNow implementations
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Strong communication skills with the ability to engage both technical and non-technical stakeholders
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Comfortable working remotely with occasional travel



Please apply to find out more!

Elevate your career as a ServiceNow Technical Architect in a permanent role focused on ITSM and ITOM, where your expertise will catalyze impactful IT solutions.

In this onsite position in Boston, you will leverage ServiceNow products to drive efficiency and innovation. We seek motivated professionals who are eager to contribute to a collaborative environment while honing their skills.

Key Responsibilities and Skills Required:
- Strong knowledge of ServiceNow ITSM and ITOM best practices
- Experience in configuring and customizing ServiceNow modules
- Ability to troubleshoot and resolve issues efficiently
- Skilled in stakeholder communication and requirements gathering
- Proven track record of implementing solutions to optimize service delivery

This opportunity is ideal for candidates who thrive in fast-paced settings and are passionate about shaping IT service management. If you are ready to make a meaningful impact and help organizations navigate their IT landscape, we invite you to apply for this role. Embrace the chance to grow in your career while being a part of innovative and inclusive work culture.

Elevate your career as a ServiceNow CTA specializing in ITSM/ITOM. This permanent onsite role in Boston offers a unique opportunity to refine your expertise with leading-edge technologies.

As a critical member of the team, you will engage with ServiceNow products to enhance operational efficiencies and drive innovative solutions. This position is ideal for professionals seeking to make a significant impact in a collaborative environment that values diversity and encourages growth.

Key Responsibilities and Skills Required:
- Extensive experience with ServiceNow, specifically in ITSM and ITOM domains.
- Strong analytical and problem-solving skills to optimize business processes.
- Proven ability to create and maintain system documentation and workflows.
- Effective communication skills to present technical information to non-technical stakeholders.
- Experience with ITIL processes and best practices.

If you are passionate about leveraging your ServiceNow expertise to advance organizational objectives and contribute meaningfully to a supportive work culture, we encourage you to apply for this exciting opportunity. Join a forward-thinking organization that prioritizes inclusivity and professional development.

ServiceNow Lead

We're looking for a ServiceNow Team Lead who thrives on ownership, collaboration, and delivering real business value. In this role, you'll lead the design and delivery of ServiceNow solutions that help organisations modernise their operations, improve experiences, and achieve their strategic goals.

You'll act as a trusted advisor to clients, provide technical and delivery leadership to your team, and play a key role in shaping solution strategy-all while working on complex, high-impact engagements.

What You'll Do

Be a trusted client partner

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Serve as the primary point of contact for key clients, building long-term, trusted relationships.
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Understand client objectives and challenges, translating them into ServiceNow solutions that drive measurable outcomes.
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Lead client workshops and steering meetings, confidently guiding decision-making and direction.

Lead solution design & delivery

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Own the end-to-end design, development, and implementation of ServiceNow solutions.
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Ensure solutions are scalable, secure, and aligned with ServiceNow best practices and client needs.
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Oversee integrations with existing enterprise systems to deliver seamless, end-to-end workflows.

Drive successful delivery

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Lead project planning, resourcing, and execution to deliver projects on time and within scope and budget.
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Coordinate and inspire cross-functional teams of developers, engineers, and consultants.
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Proactively manage risks and resolve challenges to keep delivery on track.

Provide technical leadership & innovation

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Stay ahead of ServiceNow roadmap updates, emerging technologies, and industry trends.
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Mentor and coach junior consultants, supporting their technical and professional growth.
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Conduct technical reviews and assessments to identify optimisation opportunities and long-term improvements.

Communicate with clarity & confidence

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Produce high-quality design documentation, implementation plans, and delivery reports.
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Present solutions, recommendations, and outcomes to senior stakeholders with clarity and confidence.
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Ensure knowledge is captured and shared to support continuous improvement.

What You'll Bring

Experience that makes a difference

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7+ years' experience in IT consulting, including at least 3 years in a leadership or senior consulting role.
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Proven success leading complex ServiceNow implementations from strategy through delivery.
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Strong experience architecting and delivering ServiceNow solutions.

Certifications

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ServiceNow Certified System Administrator (CSA)
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At least two ServiceNow mainline certifications (e.g. ITSM, ITOM, HRSD, CAD, SPM, IRM)
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Bonus: ServiceNow Certified Technical Architect (CTA)