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Consultant(e) Solution ServiceNow

France

  • 80 to 85 EUR
  • Architect Role
  • Skills: ITSM, CSM, FSM, ITOM, HR
  • Seniority: Senior

Job description

Mon client une entreprise Française ayant une dimension internationale est à la recherche d'un Consultant Solution ServiceNow expérimenté pour mener une grande variétés de projets en interne comme en externe.



Les missions :

Intervenir auprès des clients : Recueil des besoins, Conseil, Démonstration - Avant-vente ….

Beaucoup de projets sont à développer mais les grandes pistes sont actuellement autour de sujet traitant de cybersécurité et de création d'école digitale.

Beaucoup de moyen et de piste de projet à construire



Profil recherché



Bonne connaissance ITSM / ITIL

Connaissance de la solution ServiceNow ( modules ITSM FSL CSM ITOM …)

Avoir envie de développer des projets sur des sujets cybersécurité , création d'école digitale ….

Avoir un bon relationnel et des qualités d'expression



Pourquoi les rejoindre



* Grande entreprise très Tech
* Excellente conditions de travail
* Manager pour la majorité issu de la technique, ils connaissent les problématiques des consultants
* Bon accompagnement des collaborateurs
* Partenaire historique ServiceNow
* Grand projets de transformation digital international
* Grande mobilité en interne, multitudes de possibilités
* Bon système de formations et de certifications
* Salaire compétitif et bon package
* Évolution professionnelle vers des postes variés de chef de projets, manager, consultant fonctionnel, directeur de projets .
* Accord TT 3 jours/ semaine

ServiceNow Architect

USA, Virginia, Norfolk

  • 180000 to 195000 GBP
  • Architect Role
  • Seniority: Mid-level

Job description

* Lead the implementation teams to architect and deploy solutions using ServiceNow platform
* Work with customer team members to capture business requirements and translate them into appropriate technical solutions
* Ability to communicate technical solutions to non-technical audience and produce high quality client-facing deliverable content
* Ensure customer satisfaction for all ServiceNow engagements, from pre-sales to delivery
* Exceptional attention to details, ability to multitask, and effective time management
* Participate in process flow analysis and process redesign along with the Project Manager
* Share best practices and be consultative throughout the technical design of the project
* Produce a detailed functional design document to match customer requirements Co-team with the Technical Architect to produce a technical specification for custom development and systems integration requirements.
* Must be able to articulate long term strategy and get signoff from customers technical team for signoff for the implementation.
* Must have good experince in Process simpleification and improvements for team.
* Single point of Contact for technical queries for the team and help team find technical solutions for the implementations.
* Must have worked as hands on implementation and coding for varios tools, and integraitons with 3rd party tools.
* Must have experience in ITOM space on monitoring, discovery and CMDB setup.
* Maintain current ServiceNow knowledge through self-study and utilization of available training.
* Ideal candidate must be self-motivated with a proven track record in ITSM technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
* Candidate must be organized and analytical, adept at working in a team environment, able to design and implement a project schedule, and able to handle multiple priorities in a fast moving environment.
* Advanced experience with ServiceNow or ITSM tool configuration and custom development
* Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP,etc.)
* Strong presentation and communication skills
* Ability to understand business requirements and convert them into solution designs
* Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture as well as experience managing expectations and priorities.
* Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities
* Should have participated in, and be familiar with project methodologies Proven Solutions consulting experience

ServiceNow Architect

USA, Virginia, Ashburn

  • 180000 to 190000 GBP
  • Architect Role
  • Seniority: Mid-level

Job description

The role would be for Design and Architect Service-now ITSM application. The Architect will work very closely with ITSM Process Architect, customer personnel, Business Analyst(s), IT Architect, IT support teams and other technical teams to ensure that business needs around implementation of ServiceNow Platform are in a controlled and predictive manner.

The general scope of the work for this position is as follows:
* Understands technical and functional design requirements for ServiceNow
* Provide High Level Design and technical solutions for ServiceNow implementation
* Architect Integrations with ServiceNow using LDAP, Trusted Sources for SSO, Mid server, web-services, email and other relevant technologies
* Experience with Domain separated experience setup and configuration.
* Design and Architect ServiceNow CMDB and Discovery Jobs
* Design and Architect Automation workflows using ServiceNow IntegrationHub and spokes
* Should have designed and developed Integrations of Servicenow with 3rd party tools and Monitoring tools.
* Should have experience with DevOps tools integration and automation trigger capability
* Understands the workflow engines
* Create prototypes for client engagements
* Identifies system deficiencies and recommends solutions
* Understands the necessity of and contributes to coding standards
* Conduct periodic reviews with teams. Weekly and monthly status reports to higher management.
* Participate in business meetings with various stake holders.
* Take corrective actions based on the customer satisfaction surveys.
* Drive service improvement programs.
* Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
* At least 8+ years of experience in Design and Implementation of ServiceNow
* The candidate should be trained in ITILv3 foundation certified

ServiceNow Architect

USA, Texas, Houston

  • 170000 to 200000 GBP
  • Architect Role
  • Seniority: Mid-level

Job description

About the Job

Are you interested in solving complex cloud-native and DevOps problems for ServiceNow customers? We're the primary DevOps partner in the ServiceNow ecosystem and are looking for architects that are ready to lead implementations of the latest DevOps/ITOM technologies and integrate them with the ServiceNow platform. This is a unique opportunity to work with the ServiceNow platform while growing your skills within AWS, GCP, Azure along with Jenkins, Github, QA tools, and more!

Qualifications

* Bachelor's degree or equivalent experience in Computer Science or related field
* Proficient in JS and ServiceNow
* Experience leading ITOM implementations
* Experience in Cloud-Native implementations of Discovery, ServiceMapping, AIOps is a plus.
* Experience/willingness working on multiple projects simultaneously
* Self-Learner and eager to understand new technologies

Requirements

* Develop quality software and web applications
* Analyze and maintain existing software applications
* Design highly scalable, testable code
* Discover and fix programming bugs
* 3rd party integration development (REST, SOAP, mid servers, etc)
* Write/create custom business rules, client scripts, script includes, UI policies, ACL's, UI scripts
* Work independently with customers on implementations and remote services
* Troubleshoot basic configuration/script issues
* Attend requirements review and validation sessions as needed
* Participate in SCRUM calls
* Utilize strong written and verbal communication skills
* Stay on time and on task with assigned customer work

Benefits

* Health Care Plan (Medical, Dental & Vision)
* Retirement Plan (5% 401k Match, IRA)
* Unlimited Paid Time Off (4-week minimum) (Vacation, Sick & Public Holidays)
* Family Leave (Maternity, Paternity)
* Commuter Benefits
* Work From Home
* Free Food & Snacks & Lunch
* Equity (without a vesting period)
* Relocation Assistance
* SL & LT Disability