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Your Role

As a ServiceNow Architect, you will:

* Establish and enforce systems design and architectural standards across the delivery lifecycle.
* Act as a Design Authority, providing expert input into the design of ServiceNow-based solutions.
* Contribute to bids and proposals, presenting innovative ideas and solutions to potential clients.
* Bring thought leadership and creative problem-solving to both existing engagements and new opportunities.
* Champion equity, diversity, and inclusion in your day-to-day work



Your Skills and Experience

We're looking for someone with:

* Proven experience in ServiceNow development and architecture, with broad exposure across the Now Platform.
* Prior experience with at least one of the following modules: HRSD, SecOps, IRM, GRC.
* Strong background in designing and implementing complex ServiceNow solutions, including custom applications and integrations.
* Experience managing and administering ServiceNow in SaaS environments.
* Ability to produce and maintain Low- and High-Level Design Documentation.
* Excellent communication skills and a keen eye for detail.
* Understanding of architectural structures within both SaaS and on-premises ServiceNow environments.



Certifications (Required or Expected)

* ServiceNow Certified System Administrator (CSA)
* ServiceNow Implementation Spec

ServiceNow Technical Architect - Canberra | NV1 Clearance Required

Location: Canberra, ACT
Work Type: Full-time | Onsite or Hybrid

We're recruiting on behalf of a leading global consultancy with an established ServiceNow footprint in Australia, delivering complex, high-impact solutions for government clients. With a strong reputation for technical excellence and trusted delivery, they're seeking a ServiceNow Technical Architect to lead solution design and architecture across major federal projects.

About the Role
As a ServiceNow Technical Architect, you'll play a pivotal role in shaping scalable, secure, and high-performing ServiceNow solutions. You'll work closely with delivery teams and stakeholders to ensure architectural integrity, compliance, and alignment with strategic objectives.

Key Responsibilities

* Lead the design and architecture of ServiceNow solutions across multiple modules (e.g. ITSM, ITOM, HRSD, SecOps)
* Provide technical leadership and governance across project lifecycles
* Collaborate with stakeholders to translate complex business needs into scalable technical solutions
* Ensure compliance with security, performance, and integration standards
* Mentor technical teams and contribute to continuous improvement initiatives
What We're Looking For

* Proven experience as a ServiceNow Technical Architect in complex environments
* Certified Technical Architect (CTA) certification
* Deep expertise across ServiceNow modules and platform capabilities
* Strong understanding of integration patterns, scripting, and platform governance
* AGSVA security clearance is essential
* Must be based in or willing to relocate to Canberra
Why This Role?

* Lead architecture for mission-critical government projects
* Join a high-performing team of ServiceNow experts
* Competitive salary and long-term career growth opportunities
* Work in a secure, collaborative, and innovation-driven environment

Contact:

Neros Gorges

n.gorges@nelsonfrank.com

(03) 8592 0507

Elevate your career as a ServiceNow Technical Architect in a permanent role focused on ITSM and ITOM, where your expertise will catalyze impactful IT solutions.

In this onsite position in Boston, you will leverage ServiceNow products to drive efficiency and innovation. We seek motivated professionals who are eager to contribute to a collaborative environment while honing their skills.

Key Responsibilities and Skills Required:
- Strong knowledge of ServiceNow ITSM and ITOM best practices
- Experience in configuring and customizing ServiceNow modules
- Ability to troubleshoot and resolve issues efficiently
- Skilled in stakeholder communication and requirements gathering
- Proven track record of implementing solutions to optimize service delivery

This opportunity is ideal for candidates who thrive in fast-paced settings and are passionate about shaping IT service management. If you are ready to make a meaningful impact and help organizations navigate their IT landscape, we invite you to apply for this role. Embrace the chance to grow in your career while being a part of innovative and inclusive work culture.

Elevate your career as a ServiceNow CTA specializing in ITSM/ITOM. This permanent onsite role in Boston offers a unique opportunity to refine your expertise with leading-edge technologies.

As a critical member of the team, you will engage with ServiceNow products to enhance operational efficiencies and drive innovative solutions. This position is ideal for professionals seeking to make a significant impact in a collaborative environment that values diversity and encourages growth.

Key Responsibilities and Skills Required:
- Extensive experience with ServiceNow, specifically in ITSM and ITOM domains.
- Strong analytical and problem-solving skills to optimize business processes.
- Proven ability to create and maintain system documentation and workflows.
- Effective communication skills to present technical information to non-technical stakeholders.
- Experience with ITIL processes and best practices.

If you are passionate about leveraging your ServiceNow expertise to advance organizational objectives and contribute meaningfully to a supportive work culture, we encourage you to apply for this exciting opportunity. Join a forward-thinking organization that prioritizes inclusivity and professional development.

Are you a ServiceNow pro who loves shaping great employee experiences. We're looking for someone who can think big picture, dive into the technical detail when needed, and guide both clients and teams toward successful outcomes.

What You'll Be Doing

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Lead the architecture and design of HRSD solutions across modules like Case & Knowledge Management, Employee Center, Lifecycle Events, and more.
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Work closely with clients to understand their needs and turn them into scalable, practical ServiceNow solutions.
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Be the technical go-to person for the team - helping guide consultants and developers during delivery.
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Stay on top of the latest ServiceNow HRSD updates and features to keep our clients ahead of the curve.
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Make sure our designs follow best practices and deliver value - not just functionality.

What You Bring

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Hands-on experience with ServiceNow HRSD - ideally across multiple modules.
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Solid understanding of ServiceNow architecture, integrations, and platform capabilities.
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Experience leading end-to-end implementations or solution design for enterprise clients.
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Great communication skills - you can talk tech with developers and strategy with business leaders.
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Certifications like CSA, HRSD Implementation Specialist, or CAD are a big plus.
* Eligible for security clearance / ILR

Take the lead on meaningful, high-impact projects in ServiceNow!

An exciting opportunity has arisen for a ServiceNow Certified Technical Architect (CTA) to join a dedicated team in a permanent remote. This position offers a chance to work on innovative projects that make a significant impact within the organization. Ideal candidates will thrive in a collaborative environment and be passionate about leveraging ServiceNow to deliver exceptional results.

**Key Responsibilities and Skills Required:**
- Proficiency in ServiceNow platform and its applications
- Experience in technical architecture and solution design
- Strong problem-solving and analytical skills
- Capacity to work collaboratively and communicate effectively with teams
- Knowledge of IT service management (ITSM) principles and practices

The selected candidate will enjoy core benefits, including a company car or car allowance, medical insurance, dental plan, and eye tests. If you have a passion for ServiceNow and are ready to contribute to a dynamic team, we encourage you to apply for this exceptional role. Your expertise could shape the future of this organisation!

We're recruiting on behalf of a leading ServiceNow consultancy delivering high-impact solutions across government and enterprise clients. With a strong presence across Australia and the Asia-Pacific region, they're known for their technical excellence, collaborative culture, and commitment to client success.

They're now seeking a ServiceNow Delivery Manager / Architect to lead strategic implementations and drive platform excellence for key government projects.

About the Role
This is a senior leadership opportunity for someone who can combine deep technical expertise with delivery oversight. You'll architect scalable ServiceNow solutions, manage stakeholder relationships, and lead cross-functional teams through complex, high-value projects.

Key Responsibilities

* Lead end-to-end delivery of ServiceNow solutions across ITSM, ITOM, HRSD, CSM and more
* Architect secure, scalable, and maintainable ServiceNow platforms aligned with client needs
* Collaborate with stakeholders to translate business requirements into technical strategies
* Mentor and guide delivery teams, ensuring quality, compliance, and timely execution
What We're Looking For

* Proven experience in ServiceNow architecture and delivery leadership
* Strong understanding of platform capabilities, scripting, and integration methods
* ServiceNow certifications (CSA, CAD, CIS) highly regarded
* Must be based in Canberra
* Baseline security clearance or higher is required
Why This Role?

* Work with top-tier ServiceNow professionals on impactful government projects
* Be part of a values-driven, inclusive, and growth-focused team
* Competitive salary, flexible work arrangements, and career advancement opportunities

Contact:

Neros Gorges
(03) 8592 0507
n.gorges@tenthrevolution.com

#SCR-neros-gorges

**ServiceNow Delivery Manager - Canberra (Security Cleared)**
Location: Canberra, ACT
Clearance: Active AGSVA Security Clearance (Baseline, NV1, or NV2) required
Type: Permanent

Nelson Frank, the global leader in ServiceNow recruitment, is partnering with a leading ServiceNow Partner in Canberra who are looking for an experienced ServiceNow Delivery Manager to join their team.

This is a key role within their ServiceNow practice, overseeing delivery across multiple secure projects, managing client relationships, and ensuring outcomes are achieved on time and to the highest standard.



Key Responsibilities:

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Oversee end-to-end delivery of ServiceNow projects within Federal Government environments
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Manage delivery teams, project scope, timelines, and budgets
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Act as the main point of contact for senior stakeholders and vendors
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Ensure best practice across ServiceNow implementation and governance
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Support continuous improvement and innovation across the ServiceNow platform

About You:

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Proven experience as a ServiceNow Delivery Manager, Program Manager, or Engagement Lead
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Deep understanding of the ServiceNow platform and delivery lifecycle
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Excellent stakeholder engagement and communication skills
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Experience delivering projects within secure environments
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Active AGSVA Security Clearance (Baseline, NV1, or NV2)

What's on Offer:

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Permanent opportunity with a highly respected ServiceNow Partner
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Canberra-based role supporting key Federal Government clients
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Collaborative team culture with strong leadership support
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Competitive salary package + ongoing training and certifications



If you're a ServiceNow Delivery Manager with a current security clearance and want to play a pivotal role in large-scale, high-impact ServiceNow programs - I'd love to chat.

📩 Reach out directly or apply now for a confidential discussion.

ServiceNow Certified Technical Architect (CTA) - Canberra (Active Security Clearance Required)

Join a growing ServiceNow partner as a Certified Technical Architect (CTA) in Canberra! This is a rare opportunity for a senior ServiceNow professional with active security clearance and government project experience to shape high-impact solutions for public sector clients.

What you'll do:

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Lead the design and architecture of complex ServiceNow solutions for government projects.
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Provide technical guidance and best practices for ServiceNow implementations and integration's.
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Collaborate with stakeholders to ensure solutions meet business, security, and compliance requirements.

What we're looking for:

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ServiceNow CTA certification.
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Proven experience delivering ServiceNow solutions on government projects.
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Active security clearance (Baseline minimum, NV1/NV2 preferred).
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Strong communication skills with both technical and non-technical stakeholders.

Why join:

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Be part of a fast-growing ServiceNow partner with exciting projects.
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Canberra-based role with potential hybrid flexibility.
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Influence ServiceNow strategy and delivery at a senior level.

If you're a highly skilled ServiceNow CTA looking to take your career to the next level with a growing partner delivering government projects, we want to hear from you. Apply now and join a team shaping the future of ServiceNow in the public sector.

ServiceNow Lead

We're looking for a ServiceNow Team Lead who thrives on ownership, collaboration, and delivering real business value. In this role, you'll lead the design and delivery of ServiceNow solutions that help organisations modernise their operations, improve experiences, and achieve their strategic goals.

You'll act as a trusted advisor to clients, provide technical and delivery leadership to your team, and play a key role in shaping solution strategy-all while working on complex, high-impact engagements.

What You'll Do

Be a trusted client partner

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Serve as the primary point of contact for key clients, building long-term, trusted relationships.
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Understand client objectives and challenges, translating them into ServiceNow solutions that drive measurable outcomes.
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Lead client workshops and steering meetings, confidently guiding decision-making and direction.

Lead solution design & delivery

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Own the end-to-end design, development, and implementation of ServiceNow solutions.
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Ensure solutions are scalable, secure, and aligned with ServiceNow best practices and client needs.
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Oversee integrations with existing enterprise systems to deliver seamless, end-to-end workflows.

Drive successful delivery

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Lead project planning, resourcing, and execution to deliver projects on time and within scope and budget.
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Coordinate and inspire cross-functional teams of developers, engineers, and consultants.
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Proactively manage risks and resolve challenges to keep delivery on track.

Provide technical leadership & innovation

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Stay ahead of ServiceNow roadmap updates, emerging technologies, and industry trends.
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Mentor and coach junior consultants, supporting their technical and professional growth.
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Conduct technical reviews and assessments to identify optimisation opportunities and long-term improvements.

Communicate with clarity & confidence

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Produce high-quality design documentation, implementation plans, and delivery reports.
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Present solutions, recommendations, and outcomes to senior stakeholders with clarity and confidence.
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Ensure knowledge is captured and shared to support continuous improvement.

What You'll Bring

Experience that makes a difference

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7+ years' experience in IT consulting, including at least 3 years in a leadership or senior consulting role.
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Proven success leading complex ServiceNow implementations from strategy through delivery.
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Strong experience architecting and delivering ServiceNow solutions.

Certifications

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ServiceNow Certified System Administrator (CSA)
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At least two ServiceNow mainline certifications (e.g. ITSM, ITOM, HRSD, CAD, SPM, IRM)
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Bonus: ServiceNow Certified Technical Architect (CTA)