Your current job search

Join the Customer Service Experience practice. Working from within our Digital Customer Platforms Practice you'll lead pre-sales support, product and architecture advice, and ongoing communication of the latest ServiceNow solutions and capabilities, with a primary focus on the Customer and Creator Workflows (CSM and App Engine)

You will work closely with client-facing Directors and Partners to meet targets, goals and objectives, with a specific focus on differentiated transformation solutions to shape opportunities and improve win rates.

What you get to do in this role:

* Formulate and lead presales technical / functional support activity to prospective clients
* Identify and collaborate on business development opportunities for market-differentiated offerings based on the ServiceNow platform.
* Develop solutions for large and complex sales opportunities, including the necessary value-propositions, customer business cases, and package roadmaps, architectures, services/support offerings to land winning deals
* Utilise specialist knowledge of business processes and the ServiceNow product suite (including related applications and technologies) to support the development and expansion of the solution footprint to meet clients' articulated business strategy
* Provide direction and specialist knowledge in applying the technology/application to client business.
* Facilitate client product/application understanding through outstanding presentations demonstrations and benchmarks; provision of support throughout the sell
* Develop long lasting and high-quality business relationships with clients by instilling trust and confidence
* Create long term enduring relationships with ServiceNow senior leadership to understand their go to market strategy and support our client pursuits.
* Provide knowledge transfer to the delivery teams to ensure a smooth handover from sales to delivery
* Collaborate, actively share knowledge, and promote best known methods amongst other Deloitte ServiceNow team members

Qualifications:

You will have a minimum of 7+ years' experience in Technology Consulting and Implementation and 4+ working on ServiceNow. In addition, you will have the following:

* Significant technical and business consulting pre-sales experience.
* ServiceNow architect experience, with Certified Implementation specialisations in CSM and , scoped applications along with strong platform technical expertise
* Experience in integration of ServiceNow in a broader technology ecosystem and the ability to lead design sessions with clients.
* Experience in constructing multi-year managed application service solutions.
* Strong understanding of the SDLC cycle with experience in an Agile environment.
* Demonstrated understanding of Service management and ITIL practices
* Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions.
* Talented at explaining complex topics clearly and concisely; effective at providing practical guidance.
* Experience working in sophisticated business environments: large enterprise, government, global partner, C-level executive.
* Superb problem-solving skills and logical thinking ability

The role would be for Design and Architect Service-now ITSM application. The Architect will work very closely with Process/Lead Architects, Customer personnel, Business Analyst(s), Senior Architects, IT support teams and other technical teams to ensure that business needs around implementation of ServiceNow Platform are in a controlled and predictive manner.

* Strong understanding of technical and functional design requirements for ServiceNow Platform
* Provide High Level Design and technical solutions for ServiceNow implementations
* Architect Integrations with ServiceNow using LDAP, Trusted Sources for SSO, Mid server, web-services, email and other relevant technologies
* Strong understanding and experience with Domain separated experience setup and configuration.
* Design and Architect ServiceNow ITSM, ITAM, ITOM, CMDB and Discovery Jobs
* Design and Architect Automation workflows using ServiceNow Integration Hub and spokes
* Should have designed and developed Integrations of ServiceNow with 3rd party tools and monitoring tools.
* Should have strong hands on experience with DevOps tools integration and automation trigger capability
* Strong understanding with workflow engines
* Strong understanding of design methodologies to create prototypes for client engagements
* Strong understanding of ServiceNow platform to Identify system deficiencies and recommends solutions
* Understands the necessity of and contributes to coding standards and best practices
* Conduct periodic reviews with teams. Weekly and monthly status reports to higher management.
* Participate in customer business meetings with various stake holders.
* Take corrective actions based on the customer satisfaction surveys.
* Drive service improvement programs.
* Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.

ServiceNow Architect - London - up to £120,000

The ServiceNow Architect will sit within the multi cloud team and will engage with all projects which require multi cloud platform integration's while being responsible for the ongoing support for ServiceNow in a multiple client environment.

Experience:

*

Experience working with ServiceNow modules like, ITSM, ITOM, ITAM and Integration Hub in a multi cloud and multi-client environment.
*

Experience creating complex workflows for automation of cloud deployments
*

Experience designing and implementing ServiceNow Dashboards and Reports
*

Experience delivering in an ITIL environment
*

Experience of DevOps & cloud practices across major public cloud providers
*

Service Design and Operations
*

Multi cloud platform understanding
*

Good understanding of service-oriented architecture, software application architecture and the ability to consult with customers about these topics

Responsibilities:

* Establish and build relationships with key internal stakeholders to ensure a seamless end to end delivery for our clients and work closely with our Application Managed Services team successful client go lives.
*

Develop and implement ServiceNow modules and integration's from initiation to completion, tailored to the customer requirements.
*

Develop workflows and scripts to automate and improve business processes.
*

Understand detailed requirements for design, implementation, test automation and delivery of complex customer solutions.
*

Solve complex problems in a highly dynamic and agile environment.
*

Provide service management reports to support SLA compliance
*

Driving process optimisation, efficiency's and productivity automation
*

Engage with the technical teams to produce detailed designs of requirements.
*

Establish working relationships across all Operate Digital team members such to achieve the best result for the customer.

Vous rejoignez un cabinet de conseil à taille humaine



Votre rôle

* Co-construire l'offre d'intégration technique ServiceNow
* Suivre la montée en compétences des équipes encadrées
* Accompagner les clients dans leur transformation digitale
* Conduire les ateliers Techniques et participer aux ateliers fonctionnels
* Participer à la définition de l'architecture des solutions ServiceNow : Structuration des
instances, Gestion de modèle de donnée, interfaces entrantes / sortantes, Roadmaps…
* Prendre en charge les activités de release des plateformes
* Participer aux instances de Design Authority
* Maintenir son niveau de certification éditeur
* Assurer la veille éditeur sur les releases et nouveaux produits

Profil recherché

* Bac +5 - Ecole d'ingénieur ou Université informatique
* 5 ans minimum d'expérience sur des projets d'implémentation et de déploiement de la solution S
* Expérience éprouvée d'architecture technique et applicative sur un modèle SaaS
* Certification ITIL v3 ou v4
* Certified System Administrator (CSA) + au moins 1 CIS : ITSM, HRSD, SPM, ITAM, CSM, IRM, App Engine
* Anglais professionnel impératif lu, écrit et parlé

Les plus

* Maîtrise des pratiques de développement Low Code et Pro Code
* Maîtrise de l'Integration Hub
* Familier des usages DevOps SERVICENOW au travers des update sets, batchs et git lab /hub
* Expérience éprouvée dans l'accompagnement des équipes en mode Agile et capacité à coordonner leurs activités
* Participation à des actes d'avant-vente (POC) et à des soutenances
* Connaissances d'autres solutions du marché (Atlassian, Salesforce, HP, BMC…)

A ServiceNow Elite Partner has been heavily growing for the past few years and their growth plans are as strong as ever! They have many great customers and a strong pipeline so they have a main focus on Consultants & Architects to work technically or functionally!

ServiceNow Developer/Technical Consultant:

* Work closely with the Business Analyst to understand and develop the technical solution as detailed in user stories
* Providing expertise on all technical questions related to the development of ServiceNow
* Understand the large-scale thinking and approach needed for the success of the project

ServiceNow Architect:

* Development of digital solutions for our customers based on ServiceNow
* Advice to customers in the ServiceNow modules
* Analysis of customer requirements
* Creation of user stories based on customer requirements
* Creation of process documentation
* Conduct customer workshops and training
* Support and participation in pre-sales and customer workshops

Skills & Qualifications

* Minimum 2 years ServiceNow development experience
* ServiceNow implementation experience
* Understanding of project life-cycle along with Agile/Scrum working styles
* High level JavaScript experience
* ITOM, HR, CSM, Custom Apps experience highly desired

If you're interested with in a ServiceNow Developer, Technical Consultant or Architect role and want to discuss this exciting opportunity further, please call Ben Austin-Blows on +44 (0) 2038266701. Alternatively, click apply or find me on LinkedIn.

Key Areas of Responsibility:

* Serve as primary technical point-of-contact for projects
* Act as key interface between the Cask development team and the customer
* Define technical solutions for architecture and design that are aligned with clients' business problems and ServiceNow ITOM / CMDB implementation best practices
* Co-lead requirements gathering workshops with Business Functional team members to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution
* Collaborate with Business Functional team members to write/estimate stories
* Oversee developers' work, and own overall quality and delivery of development
* Capable of executing hands-on development for stories that cannot be delegated
* Responsible for sprint demos, delivery of additional development artifacts and documentation, and knowledge transfer activities as required
* Work collaboratively with Engagement Manager to monitor for scope creep and resolve critical path technical issues and challenges
* Provide mentorship to developers and platform engineers on technical design standards and best practices
* Proactively maintain expert knowledge and understanding of the latest ServiceNow platform and product offerings
* Maintain expert knowledge of the ServiceNow ITOM / CMDB Products; Discovery, Service Mapping, Event Management, Orchestration, Cloud Management, including ServiceNow Common Service Data Model
* Maintain expert knowledge of ITOM and interactions with other ServiceNow Products such as Incident, Change, Problem and Asset Management
* Assist pre-sales team with scoping service engagements typically involving ServiceNow ITOM / CMDB products and complex integrations with client applications/systems
* Research partner or vendor solutions to advise on optimal tools for integrations to meet client requirements
* Contribute to the continual improvement of Delivery processes and the maturing of the ITOM / CMDB practice.

What you'll bring to the table:

* Proven consulting experience as a key technical resource leading the development and delivery of ITOM / CMDB solutions in client environments
* Expert level proficiency in ITOM / CMDB product line including current ITOM / CMDB CIS certification(s)
* Knowledge of ITIL, minimum foundation level, ideally higher
* Experience with key technologies relevant to ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, SOAP, SCP, FTPS
* Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc
* Strong ownership, accountability, and attention to detail in all work efforts
* Superior maturity, professionalism, and judgment; ability to excel with minimum supervision
* Experience with SDLC processes implementing in a variety of project methodologies: waterfall, iterative, SAFe, Agile/Scrum

MUST already be a Certified Technical Architect or Certified Master Architect



* A strong interest in agile software development practices and experience delivering deployable software in short sprints.
* Experience in the agile management framework
* Good ability to anticipate issues and formulate remedial actions
* Excellent technical, diagnostic, and troubleshooting skills
* Excellent communication, motivational, and interpersonal skills
* Collaborate with Developers, Program Managers, Testers, and Production Support Engineers to implement innovative technical solutions via iterative approach reducing time to delivery
* Proven experience working directly to oversee the architecture and development of the entire ServiceNow platform
* Acting as a leader across all aspects of ServiceNow project and solution delivery
* Overseeing application and workflow configuration
* Developing client-specific reporting processes and integration components
* Working closely with ServiceNow technical teams to set up the SaaS platform
* Providing trusted advice on how digital transformation and technology enablement can lead to improved performance
* Identifying sales opportunities to generate new business

The role would be for Design and Architect Service-now ITSM application. The Architect will work very closely with Process/Lead Architects, Customer personnel, Business Analyst(s), Senior Architects, IT support teams and other technical teams to ensure that business needs around implementation of ServiceNow Platform are in a controlled and predictive manner.



* Provide High Level Design and technical solutions for ServiceNow implementations
* Architect Integrations with ServiceNow using LDAP, Trusted Sources for SSO, Mid server, web-services, email and other relevant technologies
* Strong understanding and experience with Domain separated experience setup and configuration.
* Design and Architect ServiceNow ITSM, ITAM, ITOM, CMDB and Discovery Jobs
* Design and Architect Automation workflows using ServiceNow Integration Hub and spokes
* Should have designed and developed Integrations of ServiceNow with 3rd party tools and monitoring tools.
* Should have strong hands on experience with DevOps tools integration and automation trigger capability
* Strong understanding with workflow engines
* Strong understanding of design methodologies to create prototypes for client engagements
* Strong understanding of ServiceNow platform to Identify system deficiencies and recommends solutions
* Understands the necessity of and contributes to coding standards and best practices
* Conduct periodic reviews with teams. Weekly and monthly status reports to higher management.
* Participate in customer business meetings with various stake holders.
* Take corrective actions based on the customer satisfaction surveys.
* Drive service improvement programs.
* Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
* At least 10+ years of experience in Design and Implementation of ServiceNow

· The candidate should be ITIL, CSA, CAD, CIS and other main line / micro certification as applicable- Preferred



Remote, full time, US residency required!

The role would be for Design and Architect Service-now ITSM application. The Architect will work very closely with Process/Lead Architects, Customer personnel, Business Analyst(s), Senior Architects, IT support teams and other technical teams to ensure that business needs around implementation of ServiceNow Platform are in a controlled and predictive manner.



* Strong understanding of technical and functional design requirements for ServiceNow Platform

* Provide High Level Design and technical solutions for ServiceNow implementations
* Architect Integrations with ServiceNow using LDAP, Trusted Sources for SSO, Mid server, web-services, email and other relevant technologies
* Strong understanding and experience with Domain separated experience setup and configuration.
* Design and Architect ServiceNow ITSM, ITAM, ITOM, CMDB and Discovery Jobs
* Design and Architect Automation workflows using ServiceNow Integration Hub and spokes
* Should have designed and developed Integrations of ServiceNow with 3rd party tools and monitoring tools.
* Should have strong hands on experience with DevOps tools integration and automation trigger capability
* Strong understanding with workflow engines
* Strong understanding of design methodologies to create prototypes for client engagements
* Strong understanding of ServiceNow platform to Identify system deficiencies and recommends solutions
* Understands the necessity of and contributes to coding standards and best practices
* Conduct periodic reviews with teams. Weekly and monthly status reports to higher management.
* Participate in customer business meetings with various stake holders.
* Take corrective actions based on the customer satisfaction surveys.
* Drive service improvement programs.
* Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
* At least 10+ years of experience in Design and Implementation of ServiceNow

· The candidate should be ITIL, CSA, CAD, CIS and other main line / micro certification as applicable

A leading ServiceNow Elite Partner is looking for Senior ServiceNow Consultants & Architects as they continue to grow their German branch! They work with a vast range of customers that give great project variety!

Role & Responsibilities

* Advising customers in technical architectures based on supplied specifications in accordance with best practices
* Lead teams throughout Design, Creation, Testing & Documenting of offerings
* Presenting technical architectures, complex roadmaps and customer-based solutions to customers
* Responsible for leading teams in the design, creation, testing and documenting of new and existing offerings

Skills & Qualifications

* 4+ years ServiceNow experience
* Have strong technical experience from roles as Technical Lead
* Experience with JavaScript and/or ServiceNow knowledge
* Able to communicate with all types of stakeholders
* German-speaking essential (B2 minimum)

If this Architect is a role of interest, please don't hesitate to apply. Alternatively find me on LinkedIn or reach me on b.blows@nelsonfrank.com / +49 (0) 22165089531