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For Permanent

Ref: 08/04/22BP_1649427149

ServiceNow Administrator

England, West Sussex, Crawley

  • 45000 to 50000 GBP
  • Administrator Role
  • Skills: ServiceNow
  • Seniority: Junior

Job description

ServiceNow System Administrator

I'm currently working with a client of mine who is looking to bring in a ServiceNow Administrator to maintain their ITSM platform to support internal users and stakeholders.You will be providing application support, user administration, business analysis, system development and delivery.

Responsibilities:

* Enhancing across the platform with specific emphasis on solution design, usability and ongoing support, driving continuous improvement and value from the ServiceNow platform
* You will be responsible for regular patching, hot fixes and version upgrades in line with product roadmap
* Act as the primary support contact, providing triage and identification of issues affecting the platform operation to resolve incidents
* Fulfilment of ServiceNow related requests including user, group, company administration and SLA configuration
* Provision of support, administration, and development of the ServiceNow environment
* Carry out a data-cleanse exercise to de-commission any knowledge articles no longer relevant
* Focus on customer self-service portal redesign, improving the customer experience to encourage users to log incidents and requests via the portal directly
* Help enhance and deliver the mobile app version so engineers can do on their phones (target is change approvals, and ticket updates on the go)