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ServiceNow Administrator - Edinburgh - £55,000

I'm currently working with one of the UK's largest financial services group who are looking for a ServiceNow Administrator based in Scotland. This is a great opportunity to join a large ServiceNow team to deliver a complex and critical production management, infrastructure, and application support service for the ServiceNow platform, activities, and processes across the domain.

What you'll do:

As a ServiceNow Administrator, you'll support the provision of the day-to-day ServiceNow platform technology-based services and validate the deployment of new, applications and architecture across the domain. Working within the ServiceNow Product Support team, you'll be responsible for day-to-day operation. We'll look to you to develop and maintain professional and credible relationships with key stakeholders.

Responsibilities:

* Delivering production management, infrastructure, and application support service for the ServiceNow platform, activities, and processes across the domain
* Communicating and collaborating with stakeholders across the domain including management and feature teams to ensure the robustness and resilience of the ServiceNow platform
* Making sure the ServiceNow platform is fully compliant to mandated standards by adhering to processes and security compliance
* Working closely with feature teams, understanding the upcoming changes, and collaborating to prevent potential issues occurring
* Providing support to ServiceNow Product Support team members to ensure that all objective and commitments are fulfilled in line with expectations and agreements

Experience:

* Implementation and/or customisation experience in ServiceNow applications with any of the following modules such as incident management, problem management, change management, knowledge management, configuration management, HR service delivery, orchestration, GRC/IRM, resilience and continuity, and the service request catalogue
* Experience with ServiceNow as a system administrator, programmer, or analyst
* Experience with web technologies covering JAVA Script, XML, HTML, AJAX, CSS, and HTTP
* Experience in ServiceNow programming, analysis, and advanced system admin

ServiceNow Lead Technical Consultant - £500/£600 per day - Remote (small amount of travel to London)

My client are a prominent IT solutions provider, delivering Applications, Business Process Outsourcing (BPO), and Infrastructure services globally. They are currently looking to bring in a ServiceNow Senior Technical Consultant to build their UK offering so are looking for somebody who is both hands on with ServiceNow development as well as helping managing customers from a process perspective.



Experience:

* Assess and enhance the efficiency of deployed business processes, gathering input from stakeholders and end-users.
* Propose and execute improvements to s workflows and foster continuous advancements.
* Identify automation opportunities within business processes using ServiceNow capabilities like workflows, approvals, and notifications. Streamline and enhance processes to boost productivity and effectiveness.
* Cultivate and sustain strong rapport with clients, business users, and project teams.
* Effectively communicate, manage expectations, and provide regular project progress and status updates.
* Oversee other Service Management teams and how they will work with the solutions you're designing