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ServiceNow Lead Technical Consultant - £500/£600 per day - Remote (small amount of travel to London)

My client are a prominent IT solutions provider, delivering Applications, Business Process Outsourcing (BPO), and Infrastructure services globally. They are currently looking to bring in a ServiceNow Senior Technical Consultant to build their UK offering so are looking for somebody who is both hands on with ServiceNow development as well as helping managing customers from a process perspective.



Experience:

* Assess and enhance the efficiency of deployed business processes, gathering input from stakeholders and end-users.
* Propose and execute improvements to s workflows and foster continuous advancements.
* Identify automation opportunities within business processes using ServiceNow capabilities like workflows, approvals, and notifications. Streamline and enhance processes to boost productivity and effectiveness.
* Cultivate and sustain strong rapport with clients, business users, and project teams.
* Effectively communicate, manage expectations, and provide regular project progress and status updates.
* Oversee other Service Management teams and how they will work with the solutions you're designing

ServiceNow Configuration Manager - £65,000 - Remote (UK Based)

I'm currently working with a ServiceNow Partner who are looking to hire a ServiceNow Configuration Analyst/Manager into their Service Configuration Management practice to ensure integration's with other ITSM practices such as Incident, Problem, Change and Release Management.

Responsibilities:

* Managing the day to day activities of the practice, including establishing priorities and work assignments
* Tracking compliance to policies and procedures and resolving / escalating any compliance issues
* Facilitating Configuration Management audits
* Regularly review discovery output to ensure data accuracy and completeness in the CMDB
* Mentoring the organization on Configuration Management services, concepts, policies and procedures
* Providing and approving all requirements, use cases, user stories, etc. in support of new or improving functionality
* Configure and generate reports for different stakeholders, providing key insights into the status and health of the CMDB

Skills and Experience:

* 4 years experience working with ServiceNow or a similar ITSM platform
* Strong analytic ability, and capable of investigating and troubleshooting issues independently
* Strong understanding of ITIL - preferably qualified
* Experience with Discovery and/or Service Maps