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The Sr. ServiceNow Developer reports to the Manager - Technical Architect - ServiceNow.

It is expected that this role may require infrequent travel both nationally and internationally (max 10%).

If you join our team, you'll enjoy:

* Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

* Continuous professional growth and leadership opportunities.

* Health, wellness, and financial benefits to offer peace of mind to you and your family.

* World-class facilities and the technology you need to thrive - in our offices or yours. Responsibilities Include, but not limited to:

* Implement ServiceNow platform capabilities specifically the ITAM, ITSM, ITOM and SecOps modules including leading customer workshops and technical sessions, form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations.

* Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer.

* Mentor and provide guidance to other developers within the team

* Identify potential "problem" areas within customer ServiceNow environments and provide consultative resolutions.

* Keeps up to date with industry trends and new ServiceNow offerings to maximize value received from the platform.

* Complete all work within agreed timescales and KPI's.

* See themselves as part of the greater whole in meeting and exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM.

* Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations.

* Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle - from licensing to purchasing to deployment to decommissioning.



Qualifications

* Candidates will hold a Bachelor's Degree or equivalent experience

* Minimum of having led and delivered 4 ITAM, ITOM, or ITSM implementations

* Minimum 5 years holding a position configuring and customizing ServiceNow environments

* Minimum of 5 years of experience with common web technologies and networking (e.g. XML, JSON, AJAX, CSS, etc.) * Experience implementing, configuring, and customizing ServiceNow including experience with common web technologies and networking (e.g. XML, JSON, AJAX, CSS, etc.).

ServiceNow Lead Technical Consultant - £500/£600 per day - Remote (small amount of travel to London)

My client are a prominent IT solutions provider, delivering Applications, Business Process Outsourcing (BPO), and Infrastructure services globally. They are currently looking to bring in a ServiceNow Senior Technical Consultant to build their UK offering so are looking for somebody who is both hands on with ServiceNow development as well as helping managing customers from a process perspective.



Experience:

* Assess and enhance the efficiency of deployed business processes, gathering input from stakeholders and end-users.
* Propose and execute improvements to s workflows and foster continuous advancements.
* Identify automation opportunities within business processes using ServiceNow capabilities like workflows, approvals, and notifications. Streamline and enhance processes to boost productivity and effectiveness.
* Cultivate and sustain strong rapport with clients, business users, and project teams.
* Effectively communicate, manage expectations, and provide regular project progress and status updates.
* Oversee other Service Management teams and how they will work with the solutions you're designing

ServiceNow Configuration Manager - £65,000 - Remote (UK Based)

I'm currently working with a ServiceNow Partner who are looking to hire a ServiceNow Configuration Analyst/Manager into their Service Configuration Management practice to ensure integration's with other ITSM practices such as Incident, Problem, Change and Release Management.

Responsibilities:

* Managing the day to day activities of the practice, including establishing priorities and work assignments
* Tracking compliance to policies and procedures and resolving / escalating any compliance issues
* Facilitating Configuration Management audits
* Regularly review discovery output to ensure data accuracy and completeness in the CMDB
* Mentoring the organization on Configuration Management services, concepts, policies and procedures
* Providing and approving all requirements, use cases, user stories, etc. in support of new or improving functionality
* Configure and generate reports for different stakeholders, providing key insights into the status and health of the CMDB

Skills and Experience:

* 4 years experience working with ServiceNow or a similar ITSM platform
* Strong analytic ability, and capable of investigating and troubleshooting issues independently
* Strong understanding of ITIL - preferably qualified
* Experience with Discovery and/or Service Maps

Requirements:
* Bachelor's degree
* 2 years of ServiceNow experience at least as administrator or developer minimum
* 2 years of experience with IT Operations or ServiceNow implementations
* Fully bilingual (French/English)
* QC based

Preferred:
* Understanding of Agile methodology
* ITIL certified
* ServiceNow CSA certification
* ServiceNow CAD certification

Key Responsibilities and Duties
* Primary operational point of contact for ServiceNow platform operations
* Provide support and resolution to escalated ServiceNow platform incidents
* Coordinate with the project and IT teams and manage deployments across production and sub-production instances
* Develop and promote platform enhancements (e.g. flows, catalogue items, form enhancements, integrations, CMDB, etc.)
* Perform upgrades and patching on the platform
* Manage and monitor platform performance and security including MID server and integrations deployment
* Coach and mentor junior technical staff
* Ensure technical documentation of enhancements and stories is maintained up to date
* Ensure that technical implementation of the platform is done in accordance to best practices including security and minimization of technical debt
* Validation and estimation of functional/non-functional requirements
* Availability to work weekends and holidays when required as planned as part of a broader team (24X7 operation)

This role will be responsible for working with business users to analyze detailed business and technical reporting requirements to recommend technical solutions using a combination of ServiceNow Performance Analytics and other related reporting tools (SQL Server, Tableau) to drive the development of ServiceNow Strategic Portfolio Management (SPM) reporting. The ideal candidate has ServiceNow Performance Analytics experience, working knowledge of core ServiceNow SPM data (e.g. Project and Portfolio Management, Demand Management, Resource Management, Timecard Management, and Financial Management), strong business and financial aptitude, analytical skills, thinks "outside the box", is naturally curious, highly collaborative, and has a passion for tackling complex data-centric problems.

*

Responsible for leading the design and development of ServiceNow SPM reporting using a combination of ServiceNow, ServiceNow Performance Analytics, and relational database reporting tools
*

Provide a link between the technical and business reporting functionality for ServiceNow SPM
*

Design and align overall ServiceNow SPM reporting strategy to support core business operations (e.g. Project and Portfolio Management and Financial Reporting, Enterprise PMO Reporting)
*

Oversee developers' work and own overall quality and delivery of development
*

Maintain expert knowledge of the ServiceNow SPM Performance Analytics and familiarity of related ServiceNow SPM Products; PPM, Demand Management, Resource Management, Timecard Management, and Financial Management
*

Tackle complex problems requiring a creative mindset to find innovative and elegant solutions
*

Proficiency with ServiceNow with SPM Products (Project Portfolio Management, Demand Management, Financial Management, Resource Management, Time Management, Agile Development, SAFe, and Test Management)

The Sr. ServiceNow Developer reports to the Manager - Technical Architect - ServiceNow.

It is expected that this role may require infrequent travel both nationally and internationally (max 10%).

If you join our team, you'll enjoy:

* Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

* Continuous professional growth and leadership opportunities.

* Health, wellness, and financial benefits to offer peace of mind to you and your family.

* World-class facilities and the technology you need to thrive - in our offices or yours. Responsibilities Include, but not limited to:

* Implement ServiceNow platform capabilities specifically the ITAM, ITSM, ITOM and SecOps modules including leading customer workshops and technical sessions, form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations.

* Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer.

* Mentor and provide guidance to other developers within the team

* Identify potential "problem" areas within customer ServiceNow environments and provide consultative resolutions.

* Keeps up to date with industry trends and new ServiceNow offerings to maximize value received from the platform.

* Complete all work within agreed timescales and KPI's.

* See themselves as part of the greater whole in meeting and exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM.

* Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations.

* Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle - from licensing to purchasing to deployment to decommissioning.



Qualifications

* Candidates will hold a Bachelor's Degree or equivalent experience

* Minimum of having led and delivered 4 ITAM, ITOM, or ITSM implementations

* Minimum 5 years holding a position configuring and customizing ServiceNow environments

* Minimum of 5 years of experience with common web technologies and networking (e.g. XML, JSON, AJAX, CSS, etc.) * Experience implementing, configuring, and customizing ServiceNow including experience with common web technologies and networking (e.g. XML, JSON, AJAX, CSS, etc.).