Your current job search

Join the Customer Service Experience practice. Working from within our Digital Customer Platforms Practice you'll lead pre-sales support, product and architecture advice, and ongoing communication of the latest ServiceNow solutions and capabilities, with a primary focus on the Customer and Creator Workflows (CSM and App Engine)

You will work closely with client-facing Directors and Partners to meet targets, goals and objectives, with a specific focus on differentiated transformation solutions to shape opportunities and improve win rates.

What you get to do in this role:

* Formulate and lead presales technical / functional support activity to prospective clients
* Identify and collaborate on business development opportunities for market-differentiated offerings based on the ServiceNow platform.
* Develop solutions for large and complex sales opportunities, including the necessary value-propositions, customer business cases, and package roadmaps, architectures, services/support offerings to land winning deals
* Utilise specialist knowledge of business processes and the ServiceNow product suite (including related applications and technologies) to support the development and expansion of the solution footprint to meet clients' articulated business strategy
* Provide direction and specialist knowledge in applying the technology/application to client business.
* Facilitate client product/application understanding through outstanding presentations demonstrations and benchmarks; provision of support throughout the sell
* Develop long lasting and high-quality business relationships with clients by instilling trust and confidence
* Create long term enduring relationships with ServiceNow senior leadership to understand their go to market strategy and support our client pursuits.
* Provide knowledge transfer to the delivery teams to ensure a smooth handover from sales to delivery
* Collaborate, actively share knowledge, and promote best known methods amongst other Deloitte ServiceNow team members

Qualifications:

You will have a minimum of 7+ years' experience in Technology Consulting and Implementation and 4+ working on ServiceNow. In addition, you will have the following:

* Significant technical and business consulting pre-sales experience.
* ServiceNow architect experience, with Certified Implementation specialisations in CSM and , scoped applications along with strong platform technical expertise
* Experience in integration of ServiceNow in a broader technology ecosystem and the ability to lead design sessions with clients.
* Experience in constructing multi-year managed application service solutions.
* Strong understanding of the SDLC cycle with experience in an Agile environment.
* Demonstrated understanding of Service management and ITIL practices
* Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions.
* Talented at explaining complex topics clearly and concisely; effective at providing practical guidance.
* Experience working in sophisticated business environments: large enterprise, government, global partner, C-level executive.
* Superb problem-solving skills and logical thinking ability

Responsibilities



* Assess current state processes and tools, define ServiceNow solution requirements, and configure ServiceNow in alignment with these requirements

* Assist with the creation of stories, documentation, and technical knowledge transfer activities

* Configure, customize, and code all areas of the IT Asset Management product line, including Hardware Asset Management Professional, Software Asset Management Professional, Procurement, CMDB, Client Software Distribution

* Collaborate and contribute on the creation, deployment and maintenance of technical best practice and standards

* Will work to develop, design and own technical solutions on the ServiceNow platform. You will provide administration, application development, maintenance, and technical support by using good practice web programming

* Techniques to configure robust solutions to the client utilizing the ServiceNow platform.



Required Qualifications



* 4+ years of ServiceNow development experience

* 2+ years of ServiceNow IT Asset Management experience

* Experience leading in at least two full lifecycle ServiceNow implementations involving IT Asset Management

* Excellent understanding of implementation methodologies/SDLC (ex. Agile Scrum, Waterfall)

* Excellent writing and verbal communication skills



Certifications



* Certified Systems Administrator

* CIS HAM and/or CIS SAM is required

The role would be for Design and Architect Service-now ITSM application. The Architect will work very closely with Process/Lead Architects, Customer personnel, Business Analyst(s), Senior Architects, IT support teams and other technical teams to ensure that business needs around implementation of ServiceNow Platform are in a controlled and predictive manner.

* Strong understanding of technical and functional design requirements for ServiceNow Platform
* Provide High Level Design and technical solutions for ServiceNow implementations
* Architect Integrations with ServiceNow using LDAP, Trusted Sources for SSO, Mid server, web-services, email and other relevant technologies
* Strong understanding and experience with Domain separated experience setup and configuration.
* Design and Architect ServiceNow ITSM, ITAM, ITOM, CMDB and Discovery Jobs
* Design and Architect Automation workflows using ServiceNow Integration Hub and spokes
* Should have designed and developed Integrations of ServiceNow with 3rd party tools and monitoring tools.
* Should have strong hands on experience with DevOps tools integration and automation trigger capability
* Strong understanding with workflow engines
* Strong understanding of design methodologies to create prototypes for client engagements
* Strong understanding of ServiceNow platform to Identify system deficiencies and recommends solutions
* Understands the necessity of and contributes to coding standards and best practices
* Conduct periodic reviews with teams. Weekly and monthly status reports to higher management.
* Participate in customer business meetings with various stake holders.
* Take corrective actions based on the customer satisfaction surveys.
* Drive service improvement programs.
* Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.

MUST HAVE ONE OR MORE OF THE FOLLOWING:

CIS- Service Mapping

CIS- Discovery

CIS- Event Management



Experience:

Implementing CMDB

Implementing Discovery

Completed Service Mapping projectsDevelop integrations to existing IT Operations Management tools using ServiceNow workflows, scripting, and web services/REST APIs as required


Create or update documentation including technical diagrams and design documents in support of ITOM configuration efforts


Support development efforts estimation and development timelines


Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using off-shelf plugins and API methods


Participate in release planning and implementations


Participate in code reviews and review all prepared all technology-related client-facing and internal deliverables

Are you a talented ServiceNow Technical Consultant looking for an amazing career opportunity? Nelson Frank, in collaboration with some of ServiceNow's largest Elite partners, is seeking skilled individuals like you to join our dynamic team. With our clients experiencing rapid growth, this is your chance to work with Australia's leading ServiceNow customers and make a significant impact.

What's in it for you?

1

Work with Prestigious Clients: Join a company that partners with some of Australia's biggest ServiceNow customers, giving you exposure to high-profile projects and invaluable industry experience.
2

Career Advancement: We believe in fostering talent and providing structured internal career advancement opportunities. At Nelson Frank, you can take your career to new heights and unleash your full potential.
3

Excellent Progression Path: Our commitment to your growth extends beyond just your current role. We offer a clear and defined career progression path, enabling you to chart your professional journey with confidence.
4

Industry-Leading Training and Support: We understand the importance of continuous learning and development. As a ServiceNow Technical Consultant at Nelson Frank, you'll have access to top-notch training programs to enhance your skills and stay ahead of the curve.

Basic Requirements:

*

Strong ServiceNow Experience: We're looking for candidates with a proven track record of successful ServiceNow implementations across multiple projects. Showcase your expertise in delivering exceptional results.
*

JavaScript Knowledge: A solid understanding of JavaScript is essential to excel in this role. Your ability to leverage this programming language will be critical in developing innovative solutions for our clients.
*

Exceptional Communication Skills: Effective communication, both written and verbal, is vital. As a consultant, you'll be interacting with diverse stakeholders, so strong interpersonal skills are a must.

Professional Qualifications and Education Requirements:

*

Extensive ServiceNow Project Experience: Your experience in working on ServiceNow projects will be highly valued. Demonstrate your deep understanding of IT Service Management (ITSM) in a ServiceNow environment.
*

ITSM Experience: Familiarity with IT Service Management processes and practices within ServiceNow is a must. Your expertise in IT Operations Management (ITOM), Human Resources Service Delivery (HRSD), and Governance, Risk, and Compliance (GRC) will set you apart.
*

Integration Project Experience: Previous involvement in integration projects will be advantageous, showcasing your ability to seamlessly integrate ServiceNow with other systems and platforms.
*

Professional Communication and Problem-Solving Skills: Strong communication skills, combined with excellent problem-solving abilities, will enable you to address complex challenges and deliver innovative solutions. Attention to detail is crucial to ensure the accuracy and effectiveness of your work.

Take the Next Step:

If you are ready to take your ServiceNow consulting career to new heights, We are a part of the Frank Recruitment Group, specializing in sourcing and placing top-notch IT candidates worldwide.

Send your CV to R.jacob@nelsonfrank.com or give us a call at +61 3 8592 0584 to explore this exciting opportunity further.

Key Areas of Responsibility:

* Serve as primary technical point-of-contact for projects
* Act as key interface between the Cask development team and the customer
* Define technical solutions for architecture and design that are aligned with clients' business problems and ServiceNow ITOM / CMDB implementation best practices
* Co-lead requirements gathering workshops with Business Functional team members to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution
* Collaborate with Business Functional team members to write/estimate stories
* Oversee developers' work, and own overall quality and delivery of development
* Capable of executing hands-on development for stories that cannot be delegated
* Responsible for sprint demos, delivery of additional development artifacts and documentation, and knowledge transfer activities as required
* Work collaboratively with Engagement Manager to monitor for scope creep and resolve critical path technical issues and challenges
* Provide mentorship to developers and platform engineers on technical design standards and best practices
* Proactively maintain expert knowledge and understanding of the latest ServiceNow platform and product offerings
* Maintain expert knowledge of the ServiceNow ITOM / CMDB Products; Discovery, Service Mapping, Event Management, Orchestration, Cloud Management, including ServiceNow Common Service Data Model
* Maintain expert knowledge of ITOM and interactions with other ServiceNow Products such as Incident, Change, Problem and Asset Management
* Assist pre-sales team with scoping service engagements typically involving ServiceNow ITOM / CMDB products and complex integrations with client applications/systems
* Research partner or vendor solutions to advise on optimal tools for integrations to meet client requirements
* Contribute to the continual improvement of Delivery processes and the maturing of the ITOM / CMDB practice.

What you'll bring to the table:

* Proven consulting experience as a key technical resource leading the development and delivery of ITOM / CMDB solutions in client environments
* Expert level proficiency in ITOM / CMDB product line including current ITOM / CMDB CIS certification(s)
* Knowledge of ITIL, minimum foundation level, ideally higher
* Experience with key technologies relevant to ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, SOAP, SCP, FTPS
* Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc
* Strong ownership, accountability, and attention to detail in all work efforts
* Superior maturity, professionalism, and judgment; ability to excel with minimum supervision
* Experience with SDLC processes implementing in a variety of project methodologies: waterfall, iterative, SAFe, Agile/Scrum

Responsibilities

Include, but not limited to:

* Implement ServiceNow platform capabilities specifically the ITAM, ITSM, ITOM and SecOps modules including form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations.
* Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer.
* Mentor and provide guidance to other developers within the team
* Identify potential "problem" areas within customer ServiceNow environments and provide consultantive resolutions.
* Keeps up to date with industry trends and new ServiceNow offerings to maximise value recieved from the platform.
* The Senior ServiceNow Developer will complete all work within agreed timescales and KPI's.
* Assist SHI teams in managing project timelines and customer expectations.
* See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM.
* Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations.
* Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle - from licensing to purchasing to deployment to decommissioning.
* Learn and follow the ITAM department standards to ensure all projects are conducted professionally, ethically, and in a manner consistent with SHI quality standards

Qualifications

* Candidates will hold a Bachelor's Degree or equivalent experience
* Minimum 5 years holding a position configuring and customizing ServiceNow projects
* Minimum of 5 years of experience with common web technologies and networking (e.g. XML, JSON, AJAX, CSS, etc.)
* Experience implementing, configuring, and customizing ServiceNow including experience with common web technologies and networking (e.g. XML, JSON, AJAX, CSS, etc.).
* Detailed knowledge of ITIL methodologies, JavaScript and web software design principals and working knowledge and experience of IT Service Management processes (Incident, Problem, Change, Release, Knowledge, Service Catalog).
* Detailed knowledge of relational databases, Directory service integration experience (Active Directory, LDAP, etc.), and knowledge of Single Sign-on using various authentication methods.

MUST already be a Certified Technical Architect or Certified Master Architect



* A strong interest in agile software development practices and experience delivering deployable software in short sprints.
* Experience in the agile management framework
* Good ability to anticipate issues and formulate remedial actions
* Excellent technical, diagnostic, and troubleshooting skills
* Excellent communication, motivational, and interpersonal skills
* Collaborate with Developers, Program Managers, Testers, and Production Support Engineers to implement innovative technical solutions via iterative approach reducing time to delivery
* Proven experience working directly to oversee the architecture and development of the entire ServiceNow platform
* Acting as a leader across all aspects of ServiceNow project and solution delivery
* Overseeing application and workflow configuration
* Developing client-specific reporting processes and integration components
* Working closely with ServiceNow technical teams to set up the SaaS platform
* Providing trusted advice on how digital transformation and technology enablement can lead to improved performance
* Identifying sales opportunities to generate new business

*

Responsible for supporting the design, development, and continuous improvement of enterprise Service Management solutions in ServiceNow
*

Following industry standards, the successful candidate will collaborate with the existing internal ServiceNow team (and customers) on activities and development projects
*

Development efforts will include (but are not limited to) custom portal pages, modules, API and software integrations, customized web pages, User interface policies, scripts, etc
*

The ServiceNow Developer will participate in administration of ServiceNow to include upgrades, updates, etc. as needed
*

Maintains technical expertise relevant industry standards and best practices in ServiceNow
*

Ensures the logical and systematic conversion of product requirements into systems solutions that acknowledge technical, schedule, and cost constraints
*

Develops creative technical solutions to complex problems
*

Work is performed based on documented Project Implementation Plans
*

Exercises judgment in methods, techniques and evaluation criteria for obtaining results
*

Applies technical expertise and knowledge of other related disciplines

What You Will Need :

*

Domain expertise in at least one ServiceNow product (ITSM, ITBM, GRC, CRM)
*

4+ years of experience with ServiceNow development, including core ITSM tables, Glide, scripting, UI actions, scheduled jobs, business rules, client scripts, data imports, custom apps, and a development method.
*

3+ years of experience with web hosted applications, including X-HTML, CSS3, SQL, XML, jQuery or Angular and one or more of the following back-end technologies: JavaScript, PHP, .NET, Java, or ColdFusion integrations.
*

Designing and implementing IT and Non-IT related process workflows, procedures and technical standards.
*

Experienced in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design.
*

Experience implementing systems using the Agile/Scrum methodology.
*

Ability to obtain a Public Trust security clearance

The role would be for Design and Architect Service-now ITSM application. The Architect will work very closely with Process/Lead Architects, Customer personnel, Business Analyst(s), Senior Architects, IT support teams and other technical teams to ensure that business needs around implementation of ServiceNow Platform are in a controlled and predictive manner.



* Provide High Level Design and technical solutions for ServiceNow implementations
* Architect Integrations with ServiceNow using LDAP, Trusted Sources for SSO, Mid server, web-services, email and other relevant technologies
* Strong understanding and experience with Domain separated experience setup and configuration.
* Design and Architect ServiceNow ITSM, ITAM, ITOM, CMDB and Discovery Jobs
* Design and Architect Automation workflows using ServiceNow Integration Hub and spokes
* Should have designed and developed Integrations of ServiceNow with 3rd party tools and monitoring tools.
* Should have strong hands on experience with DevOps tools integration and automation trigger capability
* Strong understanding with workflow engines
* Strong understanding of design methodologies to create prototypes for client engagements
* Strong understanding of ServiceNow platform to Identify system deficiencies and recommends solutions
* Understands the necessity of and contributes to coding standards and best practices
* Conduct periodic reviews with teams. Weekly and monthly status reports to higher management.
* Participate in customer business meetings with various stake holders.
* Take corrective actions based on the customer satisfaction surveys.
* Drive service improvement programs.
* Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
* At least 10+ years of experience in Design and Implementation of ServiceNow

· The candidate should be ITIL, CSA, CAD, CIS and other main line / micro certification as applicable- Preferred



Remote, full time, US residency required!