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For Permanent and Contract in London

Ref: 22/03/2021_1616437996

ServiceNow Business Analyst

England, London, City of London

  • 50000 to 60000 GBP
  • Business / Systems Analyst Role
  • Skills: ServiceNow
  • Seniority: Mid-level

Job description

ServiceNow Business Analyst - £50,000 - £60,000

Job Description:

This company are looking for somebody to fit into their Business Analyst role they currently have available, the position would fit somebody who is confident that they can add value to the business' current workflow. They are a fast-growing company so the work which you do now could shape the company for years to come while also allowing you to be involved in projects which are more complex and engaging than your standard ITSM work.

Role & Responsibilities:

* Leading workshops with the result of being able to gather requirements for upcoming projects
* High understanding of ServiceNow and how to attain requirements from stakeholders
* Logging stories in line with company standards
* Review and manage incident and request queues
* Representing the company in a great why when interacting with stakeholders

Skills & Qualifications:

* Excellent written and verbal communication
* Confident in their technical understanding
* As opposed to being focused on a single process or framework you must be able to adapt to the business processes as well as the software development process


* 4 years' experience as a Business Analyst while working with ServiceNow
* Strong knowledge and understanding of the ServiceNow platform
* Show evidence of studying and documenting complex business processes

Ref: 26/03/2021_1616754518

ServiceNow Technical Consultant

England, London, City of London

  • 60000 to 70000 GBP
  • Consultant Role
  • Skills: ServiceNow
  • Seniority: Mid-level

Job description

ServiceNow Technical Consultant - £60,000 - £70,000 - Remote

I am currently working with a ServiceNow Partner who are looking to bring in a ServiceNow Technical Consultant. The company themselves are currently growing and are looking to bring a new member into their team who has the capabilities to make a real impact towards the future of the company as well as the direction of which they go in.


* Leading the creation and delivery of solutions for customers while considering the requirements during the process design while adhering to ServiceNow best practice
* Collaborating and contributing to the creation, deployments and maintenance of the technical best practice and standards
* Ensure that work which is being delivered is completed in a consistent, high quality manner
* Contribute towards the continual improvement of the ServiceNow Platform by enhancing the processes throughout the project
* Management of clients after the initial project implementation


* Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills
* Proven experience as a key technical resource leading the development and delivery of ITSM solutions
* Experience implementing systems using the Agile/Scrum methodology
* Knowledge of ITIL
* Demonstrated ability to influence and consult (providing options with pros, cons and risks)
* Ownership, accountability, and attention to detail in all work efforts
* Ability to make decisions which have significant impact on the department's credibility, operations, and services


* 4+ years working on the ServiceNow Platform
* ITIL Certified
* Experience working with CSM (Customer Service Management)