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ServiceNow Senior ITBM Developer

Canada, Ontario

  • 140000 to 160000 CAD
  • Developer Role
  • Seniority: Senior

Job description

Position Responsibilities:

A ServiceNow Technical Architect provides guidance to our customers related to the processes they are attempting to model and automate in ServiceNow and develops those solutions for the customer's ServiceNow environment. In addition, an Architect will work on developing the product suite and provide mentoring to less senior technical resources.

* Provide ServiceNow development assistance to customers including, but not limited to, form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations
* Coordinate with the Engagement Manager or Customer to understand business requirements and rationale behind changes to existing functionality as well as new functionality to be deployed
* Lead functional and process workshops with Customer
* Translate business needs into technical requirements
* Answer technical and application configuration questions
* Advise internal resources and customers on ServiceNow process and development best practices
* Create complex technical designs to meet Customer needs
* Configure and customize new applications and modules
* Implement new functionality for customers while using ServiceNow best practices
* Assist in troubleshooting ServiceNow upgrades, patching, and release management
* Provide analysis of problems and possible solutions
* Produce detailed documentation on all work completed
* Lead technical implementation teams including code review for less experienced consultants
* Wherever possible, enable the customer's ServiceNow administrator(s) to be self-sufficient.
* Conduct technical training and knowledge transfer sessions.
* Research systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solutions
* Other duties as assigned and requested

What You Bring:

* Working experience with IT Business Management processes (Innovation Management, Demand Management, Portfolio and Project Management, Resource Management, Time) or Specific process area.
* 5+ years of experience implementing, configuring, and customizing ServiceNow
* Minimum of 4 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)
* Required Certification: ServiceNow Fundamentals Certification
* Preferred Certifications: PMP Certification, ITIL v3 Certification, Certified ServiceNow Administrator, Certified Implementation Specialist Certification(PPM), ServiceNow Implementation Specialist in two or more applications, Scrum Master Certification
* Bachelor's Degree or equivalent work experience
* Excellent communication skills and a strong personal commitment to quality service
* Ability to understand and implement complex end-user requirements
* Consultative perspective to optimized business processes and eliminate redundancy
* Exceptional presentation skills and the ability to relate to various level of stakeholders
* Conceptual understanding of operating models, business processes and underlying IT that supports it and the organizations structure
* Conceptual understanding of establishing value of each application
* Strong understanding of Agile and Waterfall Methodologies, Application Portfolio Management, IT architecture, JavaScript and web software design principals
* Working knowledge of Agile frameworks and tools including Scrum, Kanban, Lean, Safe and others
* Experience with IT Finance, PPM, SDLC and Application Portfolio Management tools
* Integration experience with Financial or Project Accounting systems
* Web Services integrations (SOAP, REST)
* Working Knowledge of the Common Service Data Model (CSDM)

ServiceNow Solution Architect

England, London, City of London

  • 100000 to 115000 GBP
  • Architect Role
  • Skills: ServiceNow
  • Seniority: Senior

Job description

ServiceNow Lead Solution Architect - £115,000

I'm currently looking for a ServiceNow Lead Solution Architect who will be responsible for leading scoping, designing, developing and implementing across multiple projects. You should have previous experience of analysing requirements and ensuring the correct solutions are in place to reflect industry best practice. A part of this role will be helping and mentoring other ServiceNow Solution Architects to help them progress their career.

The Role:

* Leading the technical delivery of ServiceNow projects
* Providing detailed technical solutions at an architectural level
* Showcasing technical leadership by mentoring other architects
* Confidently being able to present different solutions to stakeholders both internal and external
* Providing the team with architectural oversight and how that will affect the design and delivery
* Consulting with external stakeholders to ensure that lasting relationships are created and maintained
* Ensuring that other members of the team are operating within the solution architecture standards and frameworks

Preferred Experience:

* Strong experience in leading a projects while consulting with enterprise organisations ensuring that the project is delivered within time and budget
* While leading the team you should be able to work with every part of the team to ensure everybody is working towards the same target
* In depth understanding of key technologies relevant to ServiceNow integration solutions
* Confidently being able to communicate with stakeholders in a clear, open, honest and consistent manor to ensure that both parties are aligned through every part of the project
* Ability to produce clear documentation
* Strong negotiator, influencer and team player, used to managing multiple stakeholders in demanding time-critical situations.
* Passionate about areas of expertise, managing your own development by learning continuously from experience and seeking out development opportunities


* Certified ServiceNow System Administrator
* Certified Implementation Specialist in at least 3 product suites
* Certified in ITIL Foundation (v3 or v4)

ServiceNow Architect

USA, Texas, Dallas

  • 180000 to 205000 USD
  • Architect Role
  • Seniority: Mid-level

Job description

The role would be for Design and Architect Service-now ITSM application. The Architect will work very closely with ITSM Process Architect, customer personnel, Business Analyst(s), IT Architect, IT support teams and other technical teams to ensure that business needs around implementation of ServiceNow Platform are in a controlled and predictive manner.

The general scope of the work for this position is as follows:
* Understands technical and functional design requirements for ServiceNow
* Provide High Level Design and technical solutions for ServiceNow implementation
* Architect Integrations with ServiceNow using LDAP, Trusted Sources for SSO, Mid server, web-services, email and other relevant technologies
* Experience with Domain separated experience setup and configuration.
* Design and Architect ServiceNow CMDB and Discovery Jobs
* Design and Architect Automation workflows using ServiceNow IntegrationHub and spokes
* Should have designed and developed Integrations of Servicenow with 3rd party tools and Monitoring tools.
* Should have experience with DevOps tools integration and automation trigger capability
* Understands the workflow engines
* Create prototypes for client engagements
* Identifies system deficiencies and recommends solutions
* Understands the necessity of and contributes to coding standards
* Conduct periodic reviews with teams. Weekly and monthly status reports to higher management.
* Participate in business meetings with various stake holders.
* Take corrective actions based on the customer satisfaction surveys.
* Drive service improvement programs.
* Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
* At least 8+ years of experience in Design and Implementation of ServiceNow