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We have an opportunity for a Senior ServiceNow Developer to join our talented ServiceNow implementation practice supporting US Federal customers. We are seeking candidates who can demonstrate their ability to perform with agility and act with an understanding of the importance of the customer's mission--delivering value by managing dynamic environments, objectives, and priorities.

The successful candidate will be fluent in ServiceNow development principles and best practices. They will work with key stakeholders to design and develop enterprise business solutions for the customer and serve as the key technical resource leading the configuration, development, support, and maintenance of a large, custom ServiceNow application suite of capabilities. The candidate will effectively leverage the ServiceNow platform and their own expertise to implement enterprise business solutions for our customer. They will be a member of a cross-functional team responsible for enhancing the ServiceNow platform, implementing new products, and developing custom ServiceNow solutions. The successful candidate can effectively provide strategic and tactical support to clients, support multiple projects simultaneously, and adapt to changing priorities.

Typical Responsibilities Include

* Serve as a Senior ServiceNow application developer responsible for developing innovative solutions that exceed customer expectations using best practices
* Perform complex hands-on technical development work based on assigned user stories; conduct unit testing for each story assigned.
* Collaborate with project team members to design and deliver creative, scalable, and maintainable solutions to complex problems.
* Prepare and present client-facing and internal deliverables that are technology-related
* Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes
* Develop JavaScript server/client code as needed for integration
* Create and use update sets to move customer configuration between environments
* Create and maintain API and data integration processes between ServiceNow and other systems.
* Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes, and performing root cause analysis

Required Skills

Qualifications

* BS/BA in a related field (Computer Science, Software Engineering, or Business Management preferred)
* ServiceNow Application Developer and/or Implementation Specialist Certification
* ServiceNow System Administrator Certification
* Minimum of seven (7) years of professional experience
* Minimum of two (2) years of direct development experience with the ServiceNow platform
* In-depth knowledge of ServiceNow administration and development, security, data management, and integrations
* Previous experience configuring and customizing all aspect of ServiceNow - UI Actions, UI Policy, UI Pages, Business Rules, Client Scripts, Include Scripts, Catalog Client Scripts, Catalog UI Policies, Email Scripts, Scripted Web Services, Rest and SOAP web services, Roles / Groups to name a few
* Demonstrated expertise with ServiceNow APIs and integration
* Demonstrated experience developing solutions consistent with architectural standards and ServiceNow best practices
* This is a W-2, Full-Time, Remote position.

Desired Skills

* Three (3) years of experience with core JavaScript development
* Two (2) years of experience with web technologies such as DHTML, CSS, AJAX, XML, HTTP
* Two (2) years of experience with Server-side technologies such as Rhino, Jelly
* Three (3) years of Database technologies such as JDBC, SQL, MySQL, Oracle
* Understanding and experience related to advanced ServiceNow development, including the following:

* Browser events, best practices in JavaScript coding, style sheets, jQuery
* The Glide Stack, Jelly scripts along with SN extensions, server-side JavaScript
* Database relationships, views, query definition, before/after business rules

* Experience configuring ServiceNow ITBM and IRM applications
* Must be eligible to meet government eligibility requirements

Clearance Requirement: Secret Clearance -MUST ALREADY HOLD

Responsibilities
Analyze functional business applications and design specifications for functional areas such as finance, accounting, personnel, manpower, logistics, and contracts.
Develop block diagrams and logic flow charts.
Translate detailed design into computer software.
Test, debug, and refine the computer software to produce the required product.
Prepare required documentation, including both program-level and user-level documentation.
Enhance software to reduce operating time or improve efficiency.
Provide technical direction to programmers to ensure program deadlines are met.
Experience in information system design, including application programming on large-scale DBMS and the development of complex software to satisfy design objectives.
Education and Experience
Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline.
At least 5 years of Servicenow development experience within ITSM module.
Required Skills
Ability to obtain U.S. Government SECRET / TOP SECRET Clearance.
5+ years of programming experience with increasing levels of responsibility and expertise in ServiceNow.
Experience with Agile development methodologies.
Working knowledge of Angular.JS
Working knowledge of DevOps
Knowledge of .NET development
Oral presentation experience and excellent oral and written communication skills.
Desired Skills
5+ years working knowledge of ServiceNow ITBM/PPM (IT Business Management / Project Portfolio Management)
Security Clearance
Candidate must be a US Citizen eligible for a Secret-level clearance

Responsibilities

* Analyze functional business applications and design specifications for functional areas such as finance, accounting, personnel, manpower, logistics, and contracts.
* Develop block diagrams and logic flow charts.
* Translate detailed design into computer software.
* Test, debug, and refine the computer software to produce the required product.
* Prepare required documentation, including both program-level and user-level documentation.
* Enhance software to reduce operating time or improve efficiency.
* Provide technical direction to programmers to ensure program deadlines are met.
* Experience in information system design, including application programming on large-scale DBMS and the development of complex software to satisfy design objectives.
Education and Experience

* Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline.
* At least 5 years of Servicenow development experience within ITSM module.
Required Skills

* Ability to obtain U.S. Government SECRET / TOP SECRET Clearance.
* 5+ years of programming experience with increasing levels of responsibility and expertise in ServiceNow.
* Experience with Agile development methodologies.
* Working knowledge of Angular.JS
* Working knowledge of DevOps
* Knowledge of .NET development
* Oral presentation experience and excellent oral and written communication skills.

Security Clearance

* Candidate must be a US Citizen eligible for a Secret-level clearance

This role is with a global ServiceNow partner that is looking to grow out their CSM team!



What will your typical day look like?

As a CSM Manager/Senior Manager within our ServiceNow Customer technology team, you will work directly with the delivery team and external stakeholders to bring together all of the client's current business requirements and processes. You will work with the delivery team in developing a solution to meet the customer's needs while improving their current situation. You will use your knowledge to participate and support process improvement initiatives.



Enough about us, let's talk about you

You are someone with:
* 3-5 years of experience working with ServiceNow CSM (Customer Service Management)
* 5+ years of experience with ServiceNow or other SAAS CSM design and architecture
* Ability to work with a large number of stakeholders with strong people and management skills
* Demonstrated experience in the management of functional and business requirements, and the delivery of projects as a Project/Program Manager with ServiceNow or other SAAS solutions.
* Established background in carrying out the functional analysis of a project from beginning to completion
* Proven ability with Customer operations technology including, but not limited to; Customer Operations, Customer Portal, Customer Experience

ServiceNow Developer - MSP

I am currently partnered with an independent MSP who are looking to grow their ServiceNow team.

They have recently implemented ServiceNow and it is acting as a centralised platform for the organisation, I am looking for a professional that will be responsible for administrating, developing and implementing ServiceNow solutions.

Location: Full-Remote (UK Based candidates only)
Salary: £50,000 - £60,000

Key Skills:
-1+ year's hands-on ServiceNow development experience.
-Experience with multiple ServiceNow implementations, with basic understanding of project life-cycle along with Agile/Scrum working styles.
-ITSM experience, Service Portal development experience, integration experience with REST and SOAP.

More Information:
- Approved training budget
- Bespoke career pathway programme
- Fantastic work package

If you want to find out more information please contact me on d.landi-scarpato@nelsonfrank.com or on 02038266694.

What will your typical day look like?

As a Consultant or Senior Consultant within our ServiceNow Customer technology team, you will work directly with the delivery team and external stakeholders to bring together all of the client's current business requirements and processes. You will work with the delivery team in developing a solution to meet the customer's needs while improving their current situation. You will use your knowledge to participate and support process improvement initiatives.

About the team:

They are helping enterprises reduce the experience gap between the consumer grade experiences they have at home and the ones they have at work. They team has over 300 dedicated, highly certified team members who are serving some of the most iconic Canadian and Global brands to imagine, deliver and run great customer experiences.



Enough about us, let's talk about you

You are someone with:

* Bachelor's degree, and a consulting or business analyst experience
* 3-5 years of experience as a business analyst, management of requirements and delivery of projects as a Project/Program Manager with ServiceNow or other SAAS solutions.
* Established background in carrying out the functional analysis of a project from beginning to completion,
* Experience with ServiceNow or other SAAS design and architecture
* Proven ability with Customer operations technology including, but not limited to; Customer Operations, Customer Portal, Customer Experience
* Experience in implementing ServiceNow projects or similar tools (CSM required)

Responsibilities

* Develop quality software and web applications
* Analyze and maintain existing software applications
* Design highly scalable, testable code
* Discover and fix programming bugs
* 3rd party integration development (REST, SOAP, mid servers, etc)
* Write/create custom business rules, client scripts, script includes, UI policies, ACL's, UI scripts
* Work independently with customers on implementations and remote services
* Troubleshoot basic configuration/script issues
* Attend requirements review and validation sessions as needed
* Participate in SCRUM calls
* Utilize strong written and verbal communication skills
* Stay on time and on task with assigned customer work



Qualifications

* Bachelor's degree in Computer Science or related field
* Co-ops or Internships are helpful, but no prior work experience is required
* Linux/Unix experience with on-prem or cloud systems
* Self-learner and eager to understand new technologies
* Experience in a modern monitoring platform is a plus
* Scripting/programming experience in shell, Python, Go, or PowerShell is a plus

Benefits

* Health Care Plan (Medical, Dental & Vision)
* Retirement Plan (401k Match, IRA)
* Unlimited Paid Time Off (Vacation, Sick & Public Holidays)
* Family Leave (Maternity, Paternity)
* Work From Home
* Equity

Vous participez au déploiement de ServiceNow chez le client et prenez part aux activités d'innovation (AI, Chatbot, Business applications…)

Missions :

* Développement (Scrum, Javascript,Angular, CSS, HTML, No code avec le Flow Designer)
* Workflows (Notions Itil, Business Rules, Notifications, Évènements, Scripts, Formulaires, Vues, Rôles, Actions)
* Portail de Services (Catalogue de Service, Gestion des Pages et Widgets, développement de Widgets, Formulaires et Variables)
* Versionnage (Gestion des Updates, Commits, Versions, Collisions)
* Intégration (Gitlab, Jira)
* Maintenance, Tests, Incidents
* Relation client (Recueil du besoin, Démonstrations, Animation de réunions, challenge des besoins, proposition de solutions)
* Documentation (Comptes Rendus, Technique & Fonctionnelle, Procédures)
* Autres (Tâches Planifiées, ACLs, Upgrade version ServiceNow)



Pourquoi les rejoindre:

* Entreprise à taille humaine
* 100% remote possible
* Bon suivi de carrière
* Salaire compétitif

Seeking a passionate leader to guide our clients through their ServiceNow Security Operation implementation and share their knowledge of the Security Operations processes of Security Incident Response (SIR) and Vulnerability Responses (VR) to maximize their value. This position requires an individual that demonstrates leadership, business strategy, decision-making, and management skills, and to oversee the ServiceNow Security Operation implementations to serve our clients with excellence.

This individual will manage the ServiceNow Security Operations implementations including Security Incident Response and Vulnerability Response. Projects are fast-paced and facilitated in a team atmosphere. This individual would be responsible for leading our team to deliver consulting services including solution development, project leadership, business development, managing client service delivery, and handle other duties assigned by employer.

Responsibilities:
* Support pre-sales activities such as demonstrations, project scoping and lead proof of concepts
* Demonstrate deep knowledge and experience of running a Security Operations program
* Advise clients on leveraging ServiceNow for supporting their Security Operation program
* Lead project implementation & oversee architectural design, while working directly with our Engagement Lead, Solution Architect, and team of Developers to ensure project delivery is on track
* Facilitate project introduction, kick-off meetings & weekly client status meetings, while creating and managing project timeline
* Provide guidance to developers on ServiceNow configuration
* Provide final quality assurance reviews of all deliverables
* Design and deliver end user training
* Expand clients vision and opportunities to drive additional business value through ServiceNow

Desired Skills:
* Certified System Administrator (CSA)
* Certified Implementation Specialist - Security Incident Response
* Certified Implementation Specialist - Vulnerability Response

Qualifications:
* 5+ years' experience in a professional environment
* 2+ years of experience with ServiceNow implementation
* ServiceNow implementation lead or system administrator experience
* Knowledge of ServiceNow's Security Operation solutions of Security Incident Response and Vulnerability Response
* Experience managing & delivering multiple projects at the same time
* Experience providing business/operations/technical consulting to senior leaders of organization
* Ability to work both independently and in a team environment with professionals of all levels
* Strong organizational, interpersonal and presentation skills
* Excellent written and oral communication skills
* Ability to multi-task and handle multiple projects at the same time
* Exceptional problem solving, critical thinking, and analytical skills
* Working knowledge of project planning and project management methods and tools
* Willingness to travel a minimum of 30%, when safe to do so

ServiceNow Developer - MSP

I am currently partnered with an independent MSP who are looking to grow their ServiceNow team.

They have recently implemented ServiceNow and it is acting as a centralised platform for the organisation, I am looking for a professional that will be responsible for administrating, developing and implementing ServiceNow solutions.

Location: Full-Remote (UK Based candidates only)
Salary: £50,000 - £60,000

Key Skills:
-1+ year's hands-on ServiceNow development experience.
-Experience with multiple ServiceNow implementations, with basic understanding of project life-cycle along with Agile/Scrum working styles.
-ITSM experience, Service Portal development experience, integration experience with REST and SOAP.

More Information:
- Approved training budget
- Bespoke career pathway programme
- Fantastic work package

If you want to find out more information please contact me on d.landi-scarpato@nelsonfrank.com or on 02038266694.