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ServiceNow Senior ITBM Developer

Canada, Ontario

  • 140000 to 160000 CAD
  • Developer Role
  • Seniority: Senior

Job description

Position Responsibilities:

A ServiceNow Technical Architect provides guidance to our customers related to the processes they are attempting to model and automate in ServiceNow and develops those solutions for the customer's ServiceNow environment. In addition, an Architect will work on developing the product suite and provide mentoring to less senior technical resources.

* Provide ServiceNow development assistance to customers including, but not limited to, form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations
* Coordinate with the Engagement Manager or Customer to understand business requirements and rationale behind changes to existing functionality as well as new functionality to be deployed
* Lead functional and process workshops with Customer
* Translate business needs into technical requirements
* Answer technical and application configuration questions
* Advise internal resources and customers on ServiceNow process and development best practices
* Create complex technical designs to meet Customer needs
* Configure and customize new applications and modules
* Implement new functionality for customers while using ServiceNow best practices
* Assist in troubleshooting ServiceNow upgrades, patching, and release management
* Provide analysis of problems and possible solutions
* Produce detailed documentation on all work completed
* Lead technical implementation teams including code review for less experienced consultants
* Wherever possible, enable the customer's ServiceNow administrator(s) to be self-sufficient.
* Conduct technical training and knowledge transfer sessions.
* Research systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solutions
* Other duties as assigned and requested

What You Bring:

* Working experience with IT Business Management processes (Innovation Management, Demand Management, Portfolio and Project Management, Resource Management, Time) or Specific process area.
* 5+ years of experience implementing, configuring, and customizing ServiceNow
* Minimum of 4 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)
* Required Certification: ServiceNow Fundamentals Certification
* Preferred Certifications: PMP Certification, ITIL v3 Certification, Certified ServiceNow Administrator, Certified Implementation Specialist Certification(PPM), ServiceNow Implementation Specialist in two or more applications, Scrum Master Certification
* Bachelor's Degree or equivalent work experience
* Excellent communication skills and a strong personal commitment to quality service
* Ability to understand and implement complex end-user requirements
* Consultative perspective to optimized business processes and eliminate redundancy
* Exceptional presentation skills and the ability to relate to various level of stakeholders
* Conceptual understanding of operating models, business processes and underlying IT that supports it and the organizations structure
* Conceptual understanding of establishing value of each application
* Strong understanding of Agile and Waterfall Methodologies, Application Portfolio Management, IT architecture, JavaScript and web software design principals
* Working knowledge of Agile frameworks and tools including Scrum, Kanban, Lean, Safe and others
* Experience with IT Finance, PPM, SDLC and Application Portfolio Management tools
* Integration experience with Financial or Project Accounting systems
* Web Services integrations (SOAP, REST)
* Working Knowledge of the Common Service Data Model (CSDM)


ServiceNow Senior SecOps Developer

USA, Texas, Houston

  • 140000 to 180000 USD
  • Developer Role
  • Seniority: Mid-level

Job description

Must have in depth SecOps experience

Must have US Citizenship


* Lead and deliver requirements, scoping and design workshops, ensuring requirements are well documented
* Provide expert level support and technical mentoring to implementation team
* Maintain deep, comprehensive knowledge of ServiceNow's capabilities and constraints.
* Recognize and develop opportunities to leverage ServiceNow as a platform.
* As a senior technical member of the team, deliver hands-on configuration, development and integration services and serve in a delivery assurance capacity for all project deliverables
* Plan and coordinate all phases of testing and test acceptance; design and oversee development of testing related work products; lead test remediation cycles
* Support practice build efforts to include development of practice intellectual property (IP)
* Develop and present business case material for senior prospect and customer stakeholders. Create and deliver tailored presentations and product demonstrations
* Scoping and delivering Proof of Concept / Proof of Value engagements with prospects
* Responding to Request for Information/Proposal documents
* In conjunction with Sales Personnel and Professional Services, conduct transition briefing - communicate commitments, expectations, etc in preparation for deployment
* Act as the ServiceNow subject matter expert at Executive briefings/marketing events


* 5+ years of experience in the IT industry.
* Background and deep experience with ServiceNow are mandatory with accreditations covering the full range of ServiceNow products
* Experience as a developer is must.
* Engaging presentation style, with the ability to control and manage multiple presentation scenarios
* Ability to work under pressure and work on multiple campaigns at the same time
* Nice to have- Certified implementation specialist (ITSM, ITOM, HRSD or any other)