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ServiceNow Test Engineer

The Test Engineering job is responsible for requirements, traceability, tooling, designing, automating and executing test strategies and test plans for Products/Services.

This role will carry out some or all of the following activities:

* Software testing using various methods and tools
* Establish a digital environment and automate processes to minimise variation and ensure predictable high quality code and data.
* Create technical test plans and records, including unit and integration tests, within automated test environments to ensure code quality.
* Quality assurance automation ensuring that the test strategy also take into account the test data, environments and non-functional testing relevant for Products/Services.
* Compliance with all relevant controls and standards.
* Work with Ops and Dev Engineers to ensure operational issues (performance, operator intervention, alerting, design defect related issues, etc.) and any design related issues are identified during testing, and addressed in a timely manner prior to implementation.
* Provide support in identification and resolution of all incidents associated with the IT service, as directed by leadership of the DevOps team
* Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered.
* Responsible for automating the testing within the DevOps pipeline driving a culture of continuous improvement.
* Keep up to date and have expertise on current tools, technologies and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency etc. that are applicable

ServiceNow Developer

The ServiceNow Development role is responsible for developing the most appropriate and secure Technology solutions using iterative software development/programming in line with the solution design, to meet customer needs, ensuring continuous improvement.

This role will carry out some or all of the following activities:

* Design and engineer software with the customer/user experience as a key objective.
* Work within a feature team to engineer software, scripts and tools to enable the delivery of bank's products and services.
* Design, develop and deploy applications capable of meeting the anticipated load, performance, availability, security and resilience requirements.
* Design and develop software with a focus on automation of build, testing and deployment process on all environments to minimise variation and ensure predictable high quality code and data.
* Ensuring compliance with all relevant controls and standards including relevant Service Management Standard. Ensure high data quality exists in Service Management systems of record.
* Provide support in identification and resolution of all incidents associated with the IT service, as directed by leadership of the DevOps team.
* Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered.
* Responsible for automating the continuous integration / continuous delivery pipeline within a DevOps Product/Service team driving a culture of continuous improvement.
* Keep up to date and have expertise on current tools, technologies and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency etc. that are applicable

ServiceNow Solution Architect - Remote (UK) - 12 Month Contract

The Technology Solution Architecture job is accountable to work with the Portfolio and Platform Architects, Technical Lead & Engineers to define the detailed solution design (incl. Story Decomposition) for stories in backlog.

This role will carry out some or all of the following activities:
* Accountable for ensuring the products & services are supported by the right architectures and solutions meet the customer needs
* Accountable for ensuring the design of the product solutions are cost effective and maintained through the agile development lifecycle, managing the flow of the backlog of design activities
* Working with Ops Engineers to ensure operational issues (performance, operator intervention, alerting, design defect related issues, etc) are resolved and that any design related issues are addressed in a timely manner.
* Convert requirements into actionable product/service requirements that feed Technology solutions development & influence service direction.
* Responsible for ensuring solutions are aligned with the platform architecture and roadmap, group standards and policies and the overall enterprise architecture for their function