Responsibilities:
* Understanding our client's legacy systems & from there providing an effective, sustainable & scalable solution maximizing out of the box ServiceNow functionality
* Prepare and running design workshops including creation of design specifications based on out-of-the-box functionality and client requirements
* Taking the lead in providing gap analysis highlighting current state, future state, client needs and good practices
* Working with engineers, developers and platform owners to set the platform's technical direction and strategic objectives
* Leveraging knowledge of the platform to help our customers optimize platform utilization
* Participating in design and code reviews to ensure both deliveries of desired business outcomes and alignment to enterprise standards
* Driving key architecture decisions to solve critical complex problems for assigned and adjacent platforms
* Focusing on driving architecture towards long-term customer goals and objectives
* Partnering with business leadership to influence priorities and objectives
* Capturing best-practice knowledge from engineering and field teams and share reference architectures and patterns with technical teams
* Networking with peers on technical matters, design prototypes, system designs and enterprise-wide research projects
* Responsible for technical deliverables including design documents and proposals
* Assists in gathering and reviewing stakeholders' business objectives and provides the appropriate technical design, and accompanying acceptance test plans
* Provide hands-on development, when necessary
Qualifications:
* 5+ years of ServiceNow development or solution architecture
* Minimum of 5 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)
* Understanding of the key technologies relevant to the ServiceNow integration solutions including: SSL, REST Web Services, LDAP, JDBC, ODBC, SOAP, SCP, FTPS, JSON
* Expert knowledge of the ServiceNow platform and ServiceNow ITSM, ITOM and ITAM suite of applications
* Experience developing and implementing systems using Agile/Scrum methodology
* Micro-services architecture knowledge, enterprise integration patterns
* Ability to design, architect and configure multiple applications / modules in the ServiceNow platform with a focus on ITSM, ITOM, HRSD, HAM, SAM, ITBM, Compliance, Vulnerability Response, Integrated Risk, among others
* Ability to design, architect and configure complex integrations between ServiceNow and third-party applications
* Strong communication and customer relationship skills, and the ability to adjust for audience appropriately
