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Our elite partner is a leading global information technology, consulting and business process services company. They harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help their clients adapt to the digital world and make them successful. Their goal is to discover ideas and come together to build a bright future.



Start Date

ASAP



Salary

$160K

Travel

Remote



Requirements

* 6+ years' experience in architecting, developing and implementing solutions in ServiceNow
* 4+ Years ServiceNow Consulting experience - which includes advising customers on ServiceNow architecture, integrations and roadmap for implementation
* 3+ Years of experience in ServiceNow solution architecture consulting
* 5+ experience in Sales/Pre-sales of ServiceNow enabled solutions (Optional)
* Experience of managing ServiceNow development teams
* Experience in working in global delivery model
* Experience Client /Customer Management, Reporting and stakeholder management
* Experience in supporting pre-sales and making solution presentations to customers
* Great communication skills
* Bachelor's degree



If you believe that you would be a great fit and want to join this amazing culture please email a copy of your resume at j.davidson@nelsonfrank.com or you can contact me via phone at 215-607-3119

Technical Architect/Lead

This client is currently using Avaya as their cloud hosted telephony platform for all internal and customer voice interactions although this is coming to its end of its life which means they're looking to migrate their ERP and CRM solutions to ServiceNow and MS Dynamics.

Responsibilities:

* Hands-on analysis, design, implementation, and documentation of the UC project
* Working with a team of engineers, project managers & third-party solution providers
* Technically manage the migration of service from the current Avaya platform to a new solution
* Current platform documentation (Technical understanding only)
* Technical requirement gathering
* Architecture design (diagrams and documentation)
* Analysis and simplification of contact centre flows (working with contact centre owners)
* Infrastructure implementation & migration plan (working with project manager)
* Platform migration
* De-coupling of Avaya platform from the group
* Vendor management & engagement
* Support documentation & handover

Experience:

* Experience in leading the delivery of high profile, time sensitive business changing projects.
* Experience in delivering Microsoft Teams telephony integrated solutions and ServiceNow integration's.
* Experience in the delivery of contact centre technologies.

Technical Architect/Lead

This client is currently using Avaya as their cloud hosted telephony platform for all internal and customer voice interactions although this is coming to its end of its life which means they're looking to migrate their ERP and CRM solutions to ServiceNow and MS Dynamics.

Responsibilities:

* Hands-on analysis, design, implementation, and documentation of the UC project
* Working with a team of engineers, project managers & third-party solution providers
* Technically manage the migration of service from the current Avaya platform to a new solution
* Current platform documentation (Technical understanding only)
* Technical requirement gathering
* Architecture design (diagrams and documentation)
* Analysis and simplification of contact centre flows (working with contact centre owners)
* Infrastructure implementation & migration plan (working with project manager)
* Platform migration
* De-coupling of Avaya platform from the group
* Vendor management & engagement